They didn't do what they told me they would. I was given the impression my house would sell quickly. I didn't really get feedback unless I asked. I was told one person would do viewings and that didn't happen either. One of the people in the office was quite rude to me.... Read more
Seller
4th Jun 2024 (1 year ago)

Overall our experience with Holbrook Moran was very good. Richard had good local knowledge when it came to valuations so priced the house accurately. We did feel that we were not always listened to however, and that we were being pushed into making decisions that we weren't happy making with. It felt like they were more for the buyers than the sellers.
We were also very disappointed with the solicitor that was recommeded to us, which we did use, but they proved very lazy and often had us trying to complete survey questionnaires that was very much their job to go, and exactly what they they were being paid to do. I understand that HB were given a decent fee for their recommendation, but our recommendation would be NOT to use their suggested solicitor. They held up the sale of our property easily 3-4 weeks longer by not responding to emails, sending paperwork by standard post during a postal strike that lasted weeks, and just overall being disinterested in our business.... Read more
Seller
29th Jun 2023 (1 year ago)
I won't pretend it was a breeze but everyone @ Holbrook were fantastic and I feel as though they all went that extra mile THANK YOU ALL... Read more
Seller
21st Apr 2023 (2 years ago)
I have had previous experiences with other agency staff and I commend the service i recieved from the fishponds branch as outstanding. Highly professional and empathetic staff who have good work ethics and their customer service is warm and welcoming. They are soo dedicated to their job with effective communication. The updates was consistent through out the process. They are soo up to date and I will be dealing with them again on subsequent mortgage. I rate them the best and happy out path met. Cheers to a wonderful team, cheers to beautiful work relationship, my family and I appreciate this amazing team. God bless you all????????????????.... Read more
Buyer
22nd Feb 2023 (2 years ago)