Ella was our negotiator, working through the sale of our property to exchange & completion. She was diligent, and she responded to all our enquiries quickly & with courtesy & professionalism.... Read more
Seller
8th Jan 2025 (5 weeks ago)
I had a 'difficult ' buyer....in that he chose a legal team that were not easy to contact.
Ella got involved and things started to move and I was kept informed of each step.... Read more
Seller
19th Dec 2024 (8 weeks ago)
B Paramor
Ella was very efficient and helpful throughout our complicated purchase.... Read more
Buyer
31st Oct 2024 (15 weeks ago)
P Woodthorpe
Ella and the rest of the team are always professional, polite and helpful. I bought my house through Keenans and had a positive experience, if I ever wanted to sell I would definitely give them a call. Thanks to all.... Read more
Buyer
28th Oct 2024 (15 weeks ago)
P Bleasdale
Great communication throughout the whole process. Regular phone calls with even the smallest update. Thanks... Read more
28th Oct 2024 (15 weeks ago)
N casey
Very happy with the way Ella from Keenan’s kept me updated and dealt with any issues in a friendly, professional manner. Will be happy to recommend to others.... Read more
7th Oct 2024 (18 weeks ago)
Q 1
The Service provided was excellent- both advice on the sale and the post sale experience - thanks ????... Read more
Seller
7th Oct 2024 (18 weeks ago)
P Kyme
Ella and her team at Keenan’s were great, they kept us up to date with our house sale, even if there was no update as such.
We were recommended to use Keenan’s by family members, after have a bad experience with another local estate agent.
Thank you for an easy process.... Read more
Seller
24th Sep 2024 (20 weeks ago)
P Crankshaw
Been very helpful all through selling our house ???? thanks for your help... Read more
Seller
10th Sep 2024 (22 weeks ago)
R askew
Keenan’s have been amazing throughout the whole process of selling my property and buying my new property from them. Ella, was amazing all the way through, continued to support and help with and issues along the way. Can’t thank Ella and the Keenan’s team enough for all their hard work and support.... Read more
Seller
15th Aug 2024 (26 weeks ago)
R Atkin
Excellent and friendly service, kept me fully updated throughout the process.... Read more
15th Aug 2024 (26 weeks ago)
C Kelly
Fergus was a pleasure to deal with & a great point of contact on viewings.... Read more
12th Aug 2024 (5 mo. ago)
R Crompton
Would highly recommend Keenans when considering moving house.
They dealt with our sale & purchase and we had zero issues.
We had regular catchups with our Keenans contact (Ella) who was great & kept us updated with all developments.
If we ever move again, I will certainly be using Keenans!
Thanks Ella & team!... Read more
Seller
5th Aug 2024 (6 mo. ago)
Sold within a week of being put up, and got asking price... Read more
Seller
1st Aug 2024 (6 mo. ago)

I recently had the pleasure of working with Ella Walmsleys on the purchase of my new home, and I cannot recommend her highly enough. From the very beginning, Ella demonstrated an exceptional level of professionalism, dedication, and expertise that made the entire buying process smooth and stress-
One of the standout qualities of Ella was her exceptional communication skills. She was always prompt in responding to my queries, whether via email, phone, or text. Her transparency and honesty were greatly appreciated, as they gave me confidence in every decision I made.
What truly set Ella apart was her genuine care and commitment to my satisfaction. She went above and beyond to make sure I was comfortable and confident throughout the entire process. Even after the sale was completed, Ella continued to check in to ensure everything was going well with my new home.
In conclusion, working with Ella was an absolute pleasure. Her expertise, communication, and dedication made the purchase of my new home a seamless and enjoyable experience. I highly recommend Ella to anyone looking to buy or sell property – she is truly outstanding in her field.
---... Read more
Buyer
12th Jul 2024 (6 mo. ago)
J Bowes
Absolutely fantastic service from start to finish. Massive thanks to Ella and Kieran who were always available and constantly updated us without any pressure. Would absolutely recommend to anyone!... Read more
28th Jun 2024 (7 mo. ago)
L woolfenden
We have recently sold and purchased with Keenans, Ella and team we very professional and helpful, in what was a complex sale and purchase. From start to finish, they made sure we got the deal over the line, we can't thank them enough for their help and would highly recommend Keenans.... Read more
Seller
24th Jun 2024 (7 mo. ago)
S Wilson
Purchased my house through Keenan’s with the assistance of Ella who was professional throughout and kept me up to date at all times, fab service and a seamless process. Thanks Ella and the rest of the team at Keenan’s... Read more
Buyer
22nd Jun 2024 (7 mo. ago)
B Pickles
Great service from Keenan’s team, smooth sale which made the process a lot less stressful... Read more
Seller
21st Jun 2024 (7 mo. ago)
A Raynor
I would just like to thank Adam Stockdale from the Rossendale branch, for his outstanding customer relations and his unwavering knowledge of the housing market, when I used Keenan’s for assistance in looking to selling my home! I would totally recommend Keenan’s and can verify you will always be happy with the service ????????... Read more
Seller
20th Jun 2024 (7 mo. ago)
R Jayne
We had a great experience with Keenan’s estate agents. Fergus was really helpful and informative. He was very knowledgeable and gave us some great properties to go and look at. Looking forward to viewing more options with them.... Read more
20th Jun 2024 (7 mo. ago)
S Ryan
Fergus was very professional and informative... Read more
18th Jun 2024 (7 mo. ago)
L Ferguson
Keenans have been very accommodating and professional throughout hopefully I will have the keys to my apartment very soon. Thankyou for all your help in what could have been a very stressful time.... Read more
11th Jun 2024 (7 mo. ago)
J Vasconcellos
Fergus met us ontime at the property & greeted us with a smile. He gave us a very efficient update & all details we needed to know. On entering the home Fergus guided us to each room answering any questions asked to the best of his knowledge. Great customer professional service. Thank you ????... Read more
F kenny
I've dealt with Keenans numerous times when buying and selling property and I always find them to be highly efficient, knowledgeable and friendly, especially Adam, the valuer. I have only ever received an excellent service from start to finish. Highly recommended.... Read more
Seller
4th Jun 2024 (8 mo. ago)
L Sloss
Very communicative estate agent. Fergus who showed us around the property was very friendly and helpful. Great experience!... Read more
J B
Showed around property in Rawtenstall by Fergus from Keenans. It was refreshing to have someone from an Estate Agency who was not only knowledgeable about the local area, but was also a really nice man and in our opinion a credit to the company. J and M.... Read more
25th May 2024 (8 mo. ago)
T Heap
I have just sold my property with keenans and cannot believe how quickly the house was sold.i dealt with all the staff in the rawtenstall branch in one form or another and each and everyone of them especially Aimee were helpful and professional at every turn.i can't fault their attitude and commitment and a mention to the viewing staff thankyou to you all.... Read more
Seller
23rd May 2024 (8 mo. ago)
G Maxwell
Fantastic service and expertise. We're not from the area and Fergus spent his time telling us all about the area and giving us good recommendations for where we might like to live. We've got more viewings with him tomorrow and we're very much looking forward to it... Read more
23rd May 2024 (8 mo. ago)
V Varga
Had a great experience! Very helpful and patient staff. Melissa dealt with our queries in a very efficient and professional manner. Thank you!... Read more
21st May 2024 (8 mo. ago)
D Hill
I rang up the Rawtenstall branch of Keenans and got some great advice from Melissa. She was very helpful and friendly. If i need to sell my house in the future I will definitely be using Keenans.... Read more
21st May 2024 (8 mo. ago)
G Pritchard
I have been looking to purchase a property to which I am now proceeding with the purchase. The whole experience of buying with Keenan’s has been amazing so far. I would really recommend purchasing with them, my experience was made very easy. Melissa constantly kept me updated when I had queries, was never left unanswered !... Read more
Buyer
20th May 2024 (8 mo. ago)
A brennand
A very helpful viewing. A good experience.... Read more
15th May 2024 (8 mo. ago)
L Hughes
Really happy with the service so far, from Adam who had great knowledge, he knew exactly what price to market the house at. All the team in the Rawtenstall office, so helpful, Melissa negotiated well for us to get us the best possible price and not just settle to get a quick sale. Thankyou!... Read more
Seller
11th May 2024 (8 mo. ago)
L Jackson
All good vendors were lovely and the agent Fergus was very helpful and friendly.... Read more
10th May 2024 (8 mo. ago)
G Ferguson
I rang the Rawtenstall branch for some advice last week and spoke to a lovely young lady called Aimee.
Just wanted to pop a review on as she was so pleasant, so helpful, knowledgeable and very informative! Thank You Aimee... Read more
A McGeary
Excellent customer service, Fergus was particularly helpful when viewing the properties and very friendly. All in all it was a first rate experience.... Read more
C Berry
Keenan’s was a pleasure to deal with. Made the whole property buying process as stress-free and smooth as possible. I dealt with Ella, who was fantastic and kept me up to date on the progress of the sale. I would highly recommend this estate agents to anyone, thank you.... Read more
Buyer
3rd May 2024 (9 mo. ago)
N Sutton
Very helpful and personable. Understood what we were looking for and provided various options for us to consider. We are yet to purchase a property but wouldn’t have concerns working with the Keenan’s Rossendale branch... Read more
L Hocking
Super friendly... Read more
R Ahmed
Very friendly and if they didn't know the answers to questions, they were willing to find out.... Read more
H Sutherland
Fergus has been warm, welcoming and extremely helpful in the search for my forever home. I've done a few viewings with him, and he remembers my specific requirements each time, keeping me updated with potential properties that may meet my needs. Cannot fault the service I've had from them so far.... Read more
30th Apr 2024 (9 mo. ago)
E Bury
Brilliant service, everything has been spot on. All the staff we have dealt with have been very friendly and on the ball. Highly recommend!... Read more
27th Apr 2024 (9 mo. ago)
S Dickinson
Can’t recommend highly enough. Nothing was too much trouble. It wasn’t the easiest of sales but we got there in the end. Thank you Keenan’s !... Read more
Seller
26th Apr 2024 (9 mo. ago)
L Duxbury
Ella was great she kept me up to date with the progress of the buying of my house . She went above and beyond what I was expecting... Read more
Buyer
25th Apr 2024 (9 mo. ago)
S Rooney
Ella and the team were excellent from start to finish. Always keeping me updated and always helpful. I would definitely use Keenan’s again. Thanks Ella and team... Read more
25th Apr 2024 (9 mo. ago)
N Jones
I have bought houses and sold houses with Keenan’s and they are by far one of the best estate agents I’ve come across and everyone is so professional and friendly! Will always use them if I can!... Read more
Seller
25th Apr 2024 (9 mo. ago)
J Willsmer
Keenan’s were helpful, efficient and knowledgable. We were able to find a house we liked and put an offer on it... Read more
Buyer
22nd Apr 2024 (9 mo. ago)
R Leach
I recently purchased my first investment property with Keenan’s, all the staff were really helpful throughout... Read more
Buyer
20th Apr 2024 (9 mo. ago)
T Plaskitt
Really friendly agents - kept informed of viewings and timings.... Read more
20th Apr 2024 (9 mo. ago)
P D
Very warm and professional service. Communication was excellent. Had a viewing today with a very helpful and friendly gentleman (Feargus) from the Rossendale branch. Highly recommended estate agents.... Read more
17th Apr 2024 (9 mo. ago)
D Berry
I called in to keenans a short time ago with a question I had concerning the selling of my property. I was met by Aimee, whom was very welcoming and answered my questions completely and fully. What a very knowledgeable engaging young lady she is.
This could only be a reflection of how the company works.
I would definately use keenans to the future knowing this is the gauge of how a first time interaction was conducted, realising a friendly welcome awaits you.
Well done Aimee in representing keenans and her expertise.... Read more
Seller
17th Apr 2024 (9 mo. ago)
G Sut
Thanks Melissa for all your help and patience during the negotiation period for our purchase
Gavin & Nicola... Read more
Buyer
17th Apr 2024 (9 mo. ago)
P Boddy
Really good service from everyone at the Rawtenstall Branch especially Melissa, Archie and Katie who kept us up to date on a day to day basis with enquiries, viewings and feedback. 100% would recommend. Thanks ????... Read more
16th Apr 2024 (9 mo. ago)
Freya.Edwards33
I was very happy with my service when viewing properties with Keenan’s! Fergus was very helpful on the viewings & Archie, Mellisa and Aimee in the office were very informative!... Read more
16th Apr 2024 (9 mo. ago)
D Entwistle
Thanks for showing me around today Fergus, in what we’re quite difficult circumstances for you! I thought you were extremely professional, polite and really took an interest in what my needs were. Thank You and I hope to see you again.... Read more
16th Apr 2024 (9 mo. ago)
A Barrett
Great service, everyone friendly efficient and responsive.... Read more
16th Apr 2024 (9 mo. ago)
I Goodacre
Reviewing on behalf of my in-laws who don't trust the internet but who had a fabulous experience. Very kind, understanding and efficient team who made their experience far less stressful than they feared it would be. Thanks..... Read more
16th Apr 2024 (9 mo. ago)
C Kirwan
Great interaction with the office team. Would use again.... Read more
16th Apr 2024 (9 mo. ago)
B Bottoms
Good service ????????... Read more
15th Apr 2024 (9 mo. ago)
A Flanagan
Great experience from start to finish from the Rawtenstall team, Aimee was very helpful and informative, the team always kept me up to date with what was going on, would definitely recommend Keenans.... Read more
15th Apr 2024 (9 mo. ago)
N Wake
Ella was incredibly helpful throughout my recent sale, I'd definitely recommend using her and Keenans... Read more
Seller
15th Apr 2024 (9 mo. ago)
A Rouine
I cannot fault the team at Keenans in Rawtenstall when they visited my home and gave me valuable and expert advise for both the rental and sale of my property. The whole team were extremely professional, friendly and helpful... Read more
15th Apr 2024 (9 mo. ago)
J Cunningham
Keenans sold my house in less than 2 weeks. Adam came out to see us and provided a realistic valuation which was actually more than I was expecting. Mel, Archie and Aimee all came to have a look around my property prior to it being marketed, which gave me so much confidence in them caring about selling it. Within 2 weeks of it listing online we had 5 viewings and 2 offers. Fergus was fantastic at showing buyers around. Fantastic Service so far !... Read more
Seller
15th Apr 2024 (9 mo. ago)
M Bancroft
I had an excellent experience with Keenans. The team were hardworking on my behalf and kept in regular contact. Once the house was sold, Ella Walmsley kept me regularly updated with the sale process and was a great support throughout. I would certainly recommend Keenans and use them again in the future.... Read more
Seller
11th Apr 2024 (9 mo. ago)
Cliff
Always great service from the sales team. Thanks to Adam for a speedy and knowledgeable valuation on my property. Best in the valley.... Read more
Seller
11th Apr 2024 (9 mo. ago)
The first few days that our property was on sale was very stressful, I couldn't find the advert local or my postcode so I had to pay a visit to sort it out and they did . Pictures of the property where ok but missing a vital part, the garage no pictures no listing of a garage ! After no viewings at all I rang and dropped the price . 2 days later I received a call saying you have 2 viewings . When I spoke to the 2nd person that viewed the house told me that they had booked the viewing before the price got dropped. Keenans didn't tell me this. I received the full reduced price but could of got more. For us the aftersales team was the best part of the sale, weekly updates and helpfull.... Read more
Seller
11th Apr 2024 (9 mo. ago)
S Seddon
excellent service and keeping all relevant information on purchase in the loop.... Read more
Buyer
10th Apr 2024 (9 mo. ago)
N May
Excellent service - Ella was fantastic and always kept in touch and communicated everything - she made the whole selling process a breeze and totally stress free.... Read more
Seller
10th Apr 2024 (9 mo. ago)
P mad
Adam Stockwell came to value my Property very professional and knowledgeable
Fantastic service.... Read more
16th Mar 2024 (10 mo. ago)
A Martin
Ella from Keenans was fantastic during my recent purchase. She checked in weekly, keeping me up-to-date on the progress of the sale. Would highly recommend. Thanks Ella!... Read more
Buyer
13th Mar 2024 (10 mo. ago)
E Hindle
Recently had the pleasure of using Keenan's Estate Agents at Rawenstall.
Adam provided excellent service from the commencement, demonstrating professionalism and friendliness throughout the process. His expertise and attention to detail were evident throughout the process.
Thank you for outstanding service and for employing professionals like Adam who truly make a difference.... Read more
13th Mar 2024 (10 mo. ago)
S C
We were purchasing our house through Keenans and our experience was resoundingly positive. Ella and Sam couldn't have been more helpful. When we were having issues with the process Ella chased up issues on numerous occasions and provided updates and insights we weren't getting from our solicitor. I would recommend Keenans and when/if we ever consider selling our house Keenans will be our first call. Thanks very much for everything you have done.... Read more
Buyer
6th Mar 2024 (11 mo. ago)
E Dixon
Excellent support from Ella and her colleagues tracking the sale process from accepted offer to completion - many thanks!... Read more
Seller
3rd Mar 2024 (11 mo. ago)
C Crowther
Sam,Archie, Amy and Mellisa have been wonderful pushing to sell are property.They keep you well updated and you get lots of feedback. Very professional and friendly team. Would highly Recommend... Read more
Seller
29th Feb 2024 (11 mo. ago)
L Natasha
Really lovely team, we are in the process of selling our house with them and they have been great throughout, everyone has kept us updated on sale progression and they were really informative in the beginning regarding the current market.... Read more
Seller
29th Feb 2024 (11 mo. ago)
L Flynn
Keenan’s have been absolutely amazing since marketing my property. The team at the office, the valuation and the viewers have been nothing but helpful. I would highly recommend Keenan’s to anybody.... Read more
Seller
29th Feb 2024 (11 mo. ago)
L Robinson
Just sold and bought a different property with keenans..so far I have nothing but a positive experience from both sides. The staff are all lovely and friendly.. and are all very knowledgeable about today's market. Thanks again keenans... Read more
Seller
29th Feb 2024 (11 mo. ago)
T Harrison
Keenans was great to deal with from start to finish when purchasing my property, especially Ella she was fantastic. Keeping me updated on the sale weekly and made the process quick. I would highly recommend Keenans to anyone.
Regards Jade... Read more
Buyer
29th Feb 2024 (11 mo. ago)
D Fogg
Great to deal with, a nice warm and friendly team at Keenans, would highly recommend... Read more
29th Feb 2024 (11 mo. ago)
M Onjun
Keenan's have been wonderful especially Sam who has pushed and pushed to get this house sold. Mel Archie and Aimee have been fantastic with keeping me updated and have been very friendly from the start of me marketing my property. I would highly recommend to anyone... Read more
Seller
13th Feb 2024 (11 mo. ago)
R Thomas
I found Sam especially helpful and knowledgeable. He was professional and friendly and made every effort to resolve any problems.... Read more
2nd Feb 2024 (1 year ago)
L Alvarez
The whole team were professional when dealing with the sale of my property. Ella was always available to answer any queries I had. Thank you.... Read more
Seller
1st Feb 2024 (1 year ago)
C Hewitt
I recently went to view a property and was shown around by Sam Jones. Sam was extremely knowledgeable on comparable properties in the area providing information on house prices as well as figures for the rental market. He was informative and thorough thoroughout the viewing. Melissa and Archie at the Rawtenstall office are also extremely good at what they do, answering any questions I have and communicating effectively over the phone and via email.
The 3 have left a very good impression, one which I will be looking to keep in touch and look to purchase through yourselves at Keenans again. I highly recommend their services to anyone in the market for a property.... Read more
Buyer
26th Jan 2024 (1 year ago)
M Hampson
Sam has been absolutely exceptional with my viewings. Nothing was ever too much trouble, he always made time to accommodate my busy schedule. Thanks Sam, I really appreciate your transparency and help throughout the process.... Read more
18th Jan 2024 (1 year ago)
S Rigg
Archie was fantastic, he was helpful when asked or needed but not overbearing, our whole experience with the rossendale team was good and i would be glad to use them again.... Read more
16th Jan 2024 (1 year ago)
K Thomason
It’s now my third time using Keenan’s and as with the first two, its been exceptional service throughout. Adam came out extremely prepared and gave a thorough valuation of my property and the surrounding markets. I did have another valuation, who I won’t name, but they actually valued it significantly higher but could not back up the figure with any similar sales and I had the feeling they just wanted to tell me a higher price to get the sale. I achieved the figure I wanted within 2 weeks of marketing with Mel tying the deal very professionally. I have two more properties to sell next year and will 100% be using Keenan’s !!... Read more
Seller
11th Jan 2024 (1 year ago)
P Rigg
My situation is quite different from a normal sale but the service and advice from keenans was excellent and if it comes to fruition later will use for a sale
Thankyou so much... Read more
11th Jan 2024 (1 year ago)
D Clarke
We got all the "how great we are" when the sales representative came to see us. We were informed, that all sales agents would visit our property so they would know it inside and out.
Feedback from a couple of prospective buyers, was that the sales representative did not have a clue where anything in the house was, did not know how much land was included. When we got a buyer, we were informed that we would be contacted every week with an update. The only time we got an update was when we chased them up. They did not answer emails or return call.
It looks like they have a large
turnover of staff as well.
I would never use Keenans again.... Read more
Seller
9th Dec 2023 (1 year ago)
P Reed
I've just sold my house with Keenan's, Ella has been so helpful, with weekly communication with me regarding where we were up to in the sale process. It's refreshing not having to chase the estate agents for information. Ella updated me throughout the whole process. Highly recommended. Paul Reed... Read more
Seller
29th Nov 2023 (1 year ago)
B Direct
Wow! Even after two timewasters offers fell through Ella made every step of the eventual sale easy and helped us along the way whilst being professional and personal!... Read more
Seller
28th Nov 2023 (1 year ago)
Lesley
Really happy with service from all staff Keenan’s , all very professional and keep us updated frequently , especially Ella Walmsley who has been extremely helpful and informative throughout .... Read more
28th Nov 2023 (1 year ago)
Kamal
Ella @ Keenan's was been brilliant during our recent purchase, keeping us updated every step of the way. Much better than previous agents we used. Great communication and professional.... Read more
Buyer
28th Nov 2023 (1 year ago)
Anna
Ella Walmsley was exceptionally helpful with our house purchase, she went above and beyond to advise, reassure and ensure the vendor and ourselves had a clear line of communication. We would recommend Keenan's to friends and family based on our experience with Ella. Staff are friendly, knowledgeable and always cheerful, it was pleasure buying through them.... Read more
Buyer
31st Oct 2023 (1 year ago)
A
The final stages once price agreed was generally efficient and good responses, prior to this when doing viewings this seemed a bit hit and miss with feedback and pro-activity.... Read more
10th Oct 2023 (1 year ago)
No viewing at all on my property, over priced and overall very unhappy with communication.... Read more
Seller
28th Aug 2023 (1 year ago)
Impossible to get hold of, won't deal with any issues at the property and don't take any responsibility for getting things done... Read more
Tenant
17th Aug 2023 (1 year ago)
B Travers
Cam and Georgia very helpful thank you so much well done We just need to be lucky now with one we viewing Monday ????... Read more
24th Apr 2023 (1 year ago)
C Walker
The staff at both the Accrington and Rawtenstall branches of Keenans were very welcoming, professional and attentive. Lewis Chilton kept me informed of the progress of the sale of my house and gave me relevant advice.... Read more
Seller
5th Apr 2023 (1 year ago)
S Fennell
Could not recommend Keenans Rawtenstall enough. They have been amazing throughout my house sale and everything has gone very smoothly.
I was updated regularly on the process.
Thank you to all of the team at Rawtenstall.... Read more
Seller
1st Apr 2023 (1 year ago)
T Walker
Outstanding service from first valuation meeting to completion of sale. At all stages staff were helpful, knowledgeable and efficient. Miannah and James at Rawtenstall and Lewis at Burnley were especially knowledgeable and helpful with any queries I had. Thank you to all at Keenans for all your assistance and making this sale go so smoothly.... Read more
Seller
11th Mar 2023 (1 year ago)
K Davies
Very pleased with the services offered from Keenans and our allocated agent, Lewis Chilton. We were kept informed of regular progress and had a smooth transaction when selling an apartment.... Read more
Seller
8th Mar 2023 (1 year ago)
C Surkitt
The staff at Rawtenstall branch are all extremely polite, cheerful and welcoming. My house was valued, put on the market and I had several offers within 2 months. The staff at Keenan's were always quick to get back to me and kept me updated with viewers feedback. I can't thank them enough for all their help!... Read more
Seller
1st Mar 2023 (1 year ago)
N Cooke
Estate agents have a bad rep, so didn’t have high expectations. But I have to say they handled my sale brilliantly. They kept me updated throughout the whole process, were professional and courteous, and helped ensure an efficient sale... Read more
Seller
28th Feb 2023 (1 year ago)
S tomlinson
Lewis and team rawtnestall made it very easy and smooth buying my property. Thanks... Read more
Buyer
27th Jan 2023 (2 years ago)
S stuart
Viewed properties and submitted offers. They want you to go with their "mortgage advisor". I had my own i dont think they liked this. Ironicly the two properties I was interested in ended up going to auction? after I submitted offers!! I wouldn't Deal with them again thats for sure. Very annoying and Time wasting!!... Read more
22nd Oct 2022 (2 years ago)
A O'Leary
An estate agent who don't want to do any work. One example we didnt have a working shower the water was barely coming out. The shower was the only thing we had in the house when we were shockingly told cause its electric they couldn't fix it. We had to get someone to come look at it who told us the shower head was clogged (fixable). That was just one example. We had many all the same, we had to get someone else to come out to do they're job. We asked them to come out to us to look at the problems and they didn't. They continued on email. Shockingly bad truly, they don't care about the people. We were in a freezing cold house with no shower and they didn't help at all just left us.... Read more
Tenant
26th Sep 2022 (2 years ago)
J Stephens
Awful. Valued our house £20k lower than what we got, we went with a different agency. Unfortunately the house we were buying were selling with Keanans. Our purchase took 8 months to go through, with only 2 properties in the chain, nearly lost the sale of our house as our buyer was so frustrated. We could never get through on the phone to the guy we needed to speak to, given every excuse under the sun as to why he didn't answer / call back and when we did reach him he didn't remember previous conversation and hadn't actioned anything we had discussed. And we were told complete lies at some points. No one else in the office was able to deal with our requests either. They have a good sales pitch to get people to sign up with them, but the customer service after that point is terrible. I would be put off from buying a house again that was using them as an agent.... Read more
Seller
12th Aug 2022 (2 years ago)
H Hussain
Awful experience thus far.
Never return calls or respond to requests. I've made the same request to my Sales "Progressor" for weeks without the courtesy of a response or acknowledgement that he's even actioned it. Instead repeatedly get fobbed off whenever I do call.
Currently waiting for a call back requested over 2 days ago...I'm not hopeful.
The sooner the sale goes through the better. Just so I don't have to deal with Keenans again.... Read more
8th Jun 2022 (2 years ago)
D Jordan
I get so many leaflets from this company. It’s very annoying.... Read more
29th Apr 2022 (2 years ago)
N Johnson
I can not recommend Keenan’s Enough. Such a friendly personable service. Professional and efficient through the whole process. Laura came to photograph our home and did a beautiful job of showcasing it, she made it look like a show home! Such an eye for detail and very creative. Miles above your standard estate agent photos! 5 stars... Read more
Seller
22nd Apr 2022 (2 years ago)
L Collins
Easy to navigate website. Good photographs of properties and a wide range available.... Read more
10th Apr 2022 (2 years ago)
K Kenny
Fabulous service getting house sold. Friendly efficient staff. Knowledgeable. Highly recommended... Read more
Seller
21st Feb 2022 (2 years ago)
L mackonvy
Friendly staff... Read more
17th Feb 2022 (2 years ago)
T Beirne
Glad I chose keenans,they were professional through out,always kept in contact and Aaron always gave me feedback and updated me every day to what was going on.
5 stars... Read more
10th Feb 2022 (2 years ago)
Wouldn’t use again, sorry Keenan’s ... Read more
Seller
2nd Feb 2022 (3 years ago)
S Cronshaw
Wouldn't let them sell nothing , they are nothing but scammers. Give one valuation one week, then up it 15, 000 couple of weeks later just to get the sale. Thick muppets didn't know they weren't dealing with the actual owner.
BEWARE YOU HAVE BEEN WARNED ??... Read more
24th Jan 2022 (3 years ago)
J Macdonald
As a seller Horrific even an upside down sold sign.... Read more
Seller
22nd Jan 2022 (3 years ago)
C nerney-smith
Good Estate Agents in Rossendale... Read more
11th Dec 2021 (3 years ago)
Never keep you updated had to keep ringing them. Never return your calls or reply to emails. Shocking service. Avoid... Read more
Seller
15th Nov 2021 (3 years ago)
S McGranaghan

My partner and I felt completely overwhelmed with the idea of selling our house and buying a new one. BUT the Keenans team, especially James, put all our worries and questions to ease through their consistent professional knowledge, advice and conduct. We couldnt have asked for a better person, and team, to guide us through what could of been a very stressful process. Every enquiry, every panic phone call, James and his team have handled them with positivity and a solution based mindset. We will be forever grateful for this attitude and without a doubt would recommend Keenans at Rawtenstall, (especially James), to anyone selling their home!
From start to finish, the team that have been involved in our buying & selling case deserve recognition ???? from the lovely photographer, Laura, who captured our home in the most beautiful way to Josh who guided us through the selling of our house, to James who's supported throughout the buying & selling process. Thank you so much for all your support. Keep up the great work everyone!... Read more
Seller
10th Nov 2021 (3 years ago)
S Diamond
All of the staff I have dealt with have been friendly and efficient. A special mention for Lisa who sadly no longer works at the branch and presently for James Blundell, who has taken over from Lisa. James is enthusiastic, knowledgeable, friendly and professional.... Read more
10th Nov 2021 (3 years ago)
D Soleymani
They won't call you and further your letting unless you keep chasing them. Eventually after 3 weeks I grew tired of chasing and found someone else.... Read more
Landlord
8th Nov 2021 (3 years ago)
I Brine
Been waiting 3 days for an enquiry to be answered left a message on a voice mail on the lettings side and no call back... Read more
Landlord
9th Oct 2021 (3 years ago)
J Beauivatt
I have dealt with nothing but incompetence from this estate agents from start to finish. I have been made out to be a liar, when told I have had call backs to deal with issues three weeks after I completed. My buyers also used Keenans and also encountered an unprofessional service.... Read more
Seller
28th Sep 2021 (3 years ago)
T Appleby
Amazing with communicating with vendor/buyer... Read more
21st Aug 2021 (3 years ago)
M Navin
Excellent food and service... Read more
31st May 2021 (3 years ago)
David
Utter professionals.... Read more
30th May 2021 (3 years ago)
Mandy
Was just looking but when we previously sold a house they are ok x... Read more
Seller
17th Apr 2021 (3 years ago)
M Wilson
The young lady that took the information needed for my purchase of 122 Sparth Rd, Clayton le Moors was extremely helpful and pleasant. Thank you for your assistance today.... Read more
Buyer
4th Mar 2021 (3 years ago)
R Hesketh
Very helpful. Thank you!!... Read more
15th Feb 2021 (3 years ago)
R Stag
Having dealt with many estate agents over the years keenans will try hard for you and do keep you in the loop.
They don't get it right all the time
But will listen to what you have to say and act on it.
no problem recommending them... Read more
26th Jan 2021 (4 years ago)
R walker
Excellent pictures and description... Read more
9th Dec 2020 (4 years ago)
GP
Unfortunately my personal circumstances changed meaning my intended house sale didn’t go through but I thought it only fair to review the service I had from Keenans who were my chosen vendor. A special mention of Helen who valued my house & demonstrated great local market knowledge as well.
Lisa in branch was also very understanding why I returned to collect my keys that they’d no longer be needing. No pressure or difficult questions which I was grateful of.
Good people make good businesses & these ladies are good people!... Read more
Seller
13th Nov 2020 (4 years ago)
Brilliant,cant fault them.... Read more
Seller
11th Jul 2020 (4 years ago)
D Muramaa
Had to go home and phone could not find ant parking. Bad for business. Great on the phone though... Read more
2nd Feb 2020 (5 years ago)
D Gorman
Amazing.... Read more
5th Dec 2019 (5 years ago)
D Sexton
A very professional company
I have been mightily impressed with Keenans estate agents.
A friendly welcome in their Rawtenstall branch, happy to arrange viewings all on one day.
Followed by a great show around of half a dozen properties in one morning with Lisa - with no issues going back to revisit the first property in the afternoon.
An offer was made and accepted, then Keiron in Head Office took over with regular updates and chasing of information.
A very professional outfit with some great staff (especially Lisa & Keiron) and excellent systems in place to make the whole process run like clockwork.
Dave
I haven’t been paid or asked to write this review.... Read more
Buyer
29th Nov 2019 (5 years ago)
H Shah
Fantastic service, can't complain. The guy showing me round various different properties was helpful knowledgeable and enthusiastic. The follow up after viewing the properties was good, after I put my offer down and it was accepted I was regularly contacted and kept up to date with the status of my purchase.... Read more
Buyer
27th Nov 2019 (5 years ago)
We chose Keenans Rawtenstall to sell our family home I’m now completely regret it. The most uncaring staff I’ve ever had the displeasure of dealing with in my life. Completely unhelpful & not bothered, they couldn’t care less. It’s been seven weeks of complete displeasure having to deal with these people. Keenans Rawtenstall are an absolute disgrace of an estate agents, they couldn’t care any less if they tried, this is the sort of estate agent that gives all estate agents a bad name. Completely avoid or you'll regret it like we did.... Read more
Seller
22nd Nov 2019 (5 years ago)
A Angels
Helen was fantastic. She valued my house. I sold it myself privately. She would of got the job over the other two hands down. She was very professional and local knowledge was second to none. Very impressed and I don't do reviews... Read more
Seller
13th Nov 2019 (5 years ago)
J Bould
Worse estate agents.going. Not turning up for viewings .... Read more
23rd Sep 2019 (5 years ago)
D RIchardson
it's alright, what can i say they're an estate agent. what is great is their shop front interactive screen. makes searching for properties a doddle!... Read more
6th Apr 2019 (5 years ago)
D Hourigan
excellent service. a very professional company. they follow up every viewing for feedback and report back to the seller. Quality of photos is much better than competitors as they use photographers and not an iPhone. rates are very competitive. all in all, a good agent to sell with.... Read more
Seller
10th Feb 2019 (5 years ago)
N Darbyshire
I have used Keenans now for over three years for purchasing, selling and letting. In all three sectors I have found the customer service extremely professional and personal. The descriptions and imagery are second to none.
The letting team were very professional and caring in finding the correct tenant for my property. Once the tenant was found the process and paperwork were finalised extremely professionally.
The knowledge of the market place is the best I have come across, they are realistic in what can be achieved. I also highly recommend the recommend law firm Alexander Grace Law, again all questions answered, process was smooth and prompt.
I highly recommend Keenans, a true family run business. Putting the customer first.... Read more
Landlord
17th Dec 2018 (6 years ago)
J Dent
We were recommended to Keenans Rawtenstall office, which proved to be an excellent recommendation. Very professional, excellent communication with us as sellers, and very pleasant staff.... Read more
Seller
25th Nov 2018 (6 years ago)
R Grocott
thank you for all your hard work with the sale of our house. You made the process quick, easy and hassle free.. just what is needed when moving home.... Read more
Seller
5th Oct 2018 (6 years ago)
J Fulton
Dreadful company that acts without instruction from the client and only in their own interest! The whole process has been a catalogue of errors and ultimately they have cost me several thousands.... Read more
27th Sep 2018 (6 years ago)
T Booth
Completely useless, no other words for it.... Read more
12th Jul 2018 (6 years ago)
M H
Terrible company to deal with, unprofessional, rude and arrogant.... Read more
6th Jul 2018 (6 years ago)
F Clegg
Always a friendly smile and always willing to help.... Read more
29th Jun 2018 (6 years ago)
A charnley
Keenan's Estate Agents in Rawtenstall.All The Staff are absolutely amazing extremely helpful & very hard working.Stuart & I can only Thank Anneka Shaunna & Josh for all there hard work.We felt we could both ask them anything ring anytime, nothing was too much trouble from beginning ing to end. Once again Thank you for all your help & support Ann & Stuart True Professional s.... Read more
20th Apr 2018 (6 years ago)
M Windsor
Totally disappointed with Keenans. Had an offer for the house before Christmas only to find out eight weeks down the line buyer was not proceeding with the house and nobody knew why? Had another viewing and was trying to get an offer for the house for three days by email (I am sure they had mobiles). Had another viewing with the full amount offered only to be told three days down the line the offer had been retracted. Totally fed up and had to keep chasing for information even though at the time of having the house up for sale, I was paying them. If you are thinking of using find someone else!... Read more
Seller
1st Mar 2018 (6 years ago)
C Redmond
After not receiving a reliable service elsewhere, I simply would not use any other agency. The team went above and beyond for us, and pulled out all the stops to ensure that we were comfortable each step of the way. I would recommend that anyone seeking honest reliable advice speak with the girls at Keenans. No wonder they do so well.... Read more
11th Aug 2017 (7 years ago)
J Jud
Never use if you expect viewings. Clearly have every few staff that you can only ever get a viewing mid day mid week. Funny enough my most buyers have to work to get a mortgage!!... Read more
3rd Jun 2017 (7 years ago)
S Carvell
Popped in recently for information regarding property letting and to get advice on "Buy to Let" financial services. I found the team to be very forthcoming with both knowledge customer services skills.... Read more
15th Mar 2017 (7 years ago)
EliteEventing
excellant service... Read more
27th Oct 2016 (8 years ago)
A Riley
Great Estate Agents, can't praise these guys enough. We had a number of offers just weeks after I first went to see them.
We were selling and looking to buy at the same time. Emily looked after us from day one and walked us through it all.
She found us a new family home that we are super happy with! Garden space for the dogs, kids! The house even has an upstairs attic conversion (part of my brief) which works as an ideal playroom!
Couldn't be happier, thank you guys!... Read more
Seller
17th Jun 2016 (8 years ago)
F Lou
Awful service, complete con artists. Expect to do all the work yourself! BEWARE!!... Read more
16th Jun 2016 (8 years ago)
C mckay
I can't thank Keenan's enough for selling my mums house, her house was up with a different company for over a year could be more.
And we decided to change to Keenan's and her house sold with in a couple off months, she only had 2 viewings and both liked the house.
I would like to thank you again with your help. 5* service... Read more
Seller
24th Feb 2016 (8 years ago)
D Carrie
I bought my first home with Keenans. I couldn't fault their service, they made veiwing houses easy and worked around my work commitments. When I finally found the house I wanted through a reccomendation they had given me, they where excellent! They really do go above and beyond to do everything possible to secure the deal. At all times I know where I stood, they supplied me with all the information and even booked me in with their mortgage advisor. I would recommend Keenans to everyone, I plan on buying my second home with them too, Thank you.... Read more
Buyer
24th Feb 2016 (8 years ago)