A M
Leah at Leaders was very helpful and accommodating. She went out of her way to help me with my enquiries and always replied to my messages within 24 hours.... Read more
25th Feb 2023 (1 year ago)
E Childs
Amy was really helpful in my moving process, I cannot thank her enough. Highly recommend.... Read more
Tenant
25th Feb 2023 (1 year ago)
S kurian
I recently took an apartment for rent where Leaders was the agent.
Right from initial conversations, Katie, who was my contact point was very responsive and prompt. The whole letting process went smoothly, and got the keys to my apartment just three days after moving to Cambridge (though we started working earlier).
Please keep up the good work and looking forward to a long professional relationship.... Read more
Tenant
24th Feb 2023 (1 year ago)
S Mueller
Amy was fantastic in helping us in our moving process and offered all the advice and was so approachable - thank you... Read more
Tenant
24th Feb 2023 (1 year ago)
J B
Very professional and efficient. I emailed a number of estate agents and Jack responded to me within minutes and booked a viewing the following day. Since then he has been fantastic with arranging everything. Alfie and Leah have also been great.... Read more
23rd Feb 2023 (1 year ago)
J Jackson
Amy was so so helpful in the moving process! Couldn’t have asked for someone better to help ????... Read more
Tenant
23rd Feb 2023 (1 year ago)
S Barriga
I was attended by Katie and she helped me in find a new property to rent. It was difficult as many properties were reserved very fast, but Katie helped me with the neccesary documents and I will rent in the zone I was looking for.... Read more
Tenant
22nd Feb 2023 (1 year ago)
C Hinkenickel
By far the absolute worst company I have ever had to deal with. As a tenant and/or landlord I can only recommend you avoid this company like the plague. Nothing but problems on top of problems, lies after lies and excuses after excuses. No results, no action, nothing but disappointment. They do not care about landlords, tenants or human beings at all. They only care about your money.
They should care more about their reputation because they have made it impossible for me to say a single good word about them as a business.... Read more
17th Feb 2023 (1 year ago)
J Lancaster
Andre was very helpful & dealt with our issue in a very professional & courteous manner. The service I received was excellent.... Read more
13th Feb 2023 (2 years ago)
M Jones
Our property manager Andre has been nothing but helpful and has processed any requests or queries we have had in an efficient and timely manner. Very impressed with his service.... Read more
11th Feb 2023 (2 years ago)
A Giovannetti
I am a tenant at Leaders Cambridge and I decided to take my time to write a review in favor of my property manager Andre Payne, because, contrary to my experience with market standards, Andre takes tenant's queries promptly and very competently, making the tenancy experience as smooth as possible. As property management consitutes the most fundamental component of the tenant-agency relationship (affecting the tenant-landlord relationship too!), I consider myself happy to be managed by Leaders.... Read more
Tenant
9th Feb 2023 (2 years ago)
S Antoniou
Andre Payne at Leaders fully manages my property and does a great job. He is always professional, helpful and willing to answer any questions I may have. Highly recommended.... Read more
Landlord
6th Feb 2023 (2 years ago)
J Yallop
I would recommend Leah B as a property manager. Leah has been responsive, respectful, efficient and gets the job done!... Read more
2nd Feb 2023 (2 years ago)
I Stefano
dont trust them! Very bad experience with this agency !... Read more
31st Jan 2023 (2 years ago)
P bhat
Elliot Ashwin from Leaders showed us around the property we had selected . He was very friendly and gave all information we had requested .. such a friendly guide :) keep up the good work..
Leah Brazier was Leaders contact and we had a terrible experience there!
So far Leaders have been good!... Read more
31st Jan 2023 (2 years ago)
R Spender
Please avoid!
Originally posted March 2022.
They know nothing about the properties they rent out, and ignore requests for further information.
They forgot to give me a key to the building I live in - then said the lock wasn't in use (safety hazard), but now I'm locked out of my building if I come home after 5pm.
Edit:
I have been hounded since moving out because they failed to record my move out date - tried collecting rent for a date beyond my tenancy.
A different staff member contacts me each time. They are continuing to ask for payment of bills - different amounts from different staff members.
I really don't understand how a business can be run so poorly. Apparently the staff are given no information to work with, and have no communication between each other.
This is clearly a problem with management, who do not care about customer service at all.... Read more
Tenant
28th Jan 2023 (2 years ago)
C Sun
Leah is very responsive in calling. Very nice person. There could be some improvements in the online contract signing process, some sections could've been clarified.... Read more
24th Jan 2023 (2 years ago)
W Lewis
Called property management office as I had some questions about my NDO. Tiago answered the phone and was very polite and helpful. I will be sticking with Leaders when I move properties.... Read more
21st Jan 2023 (2 years ago)
G Parfitt
Changed the gas and electric meters without my knowledge when I was in the United states, I ended up with a 300 pound gas bill for one month at the end of my tenancy even though I wasn't in the property. Claims to not know how or when the meters were changed out when I was abroad. Property manager is completely unhelpful.
No real problems while living in the property but leaving was a nightmare. Deposit scheme paid over entire tenancy seems more of a scam than anything. Terrible experience at the end.... Read more
Tenant
20th Jan 2023 (2 years ago)
Y Tsepilov
Moved to Cambridge several months ago from abroad. Thanks to Leaders and Katie who helped me with everything and patiently went with me through the whole process of arrangement the renting. Never used the agency before and the process was smooth. Just recived my keys and very happy!... Read more
Tenant
19th Jan 2023 (2 years ago)
S Protasov
I'd say that moving to the UK is a hard task. A lot of things are different, especially I was demotivated with property rental bureaucracy. But we passed this way with Leaders, and the only physical contact we had was a visit to collect our keys. Our manager (Leah) was responsive and accessible via phone and email. With her help we were able to pass rental process in just 2 weeks.... Read more
Tenant
18th Jan 2023 (2 years ago)
D Batra
Moved into a Leaders-let flat 3 months ago, and complained about the non-functioning flushes in the house, which is supposed to be an emergency repair. They stalled us for 2 months over emails and have now stopped replying to our emails altogether. Added requests on their portals, constant emails and calls, no response at all. NEVER LETTING AGAIN FROM LEADERS.... Read more
Tenant
18th Jan 2023 (2 years ago)
S Ward

It was a smooth transaction with leaders until you have paid them the first month's rent.
We were supposed to move in 28th December, but was delayed 2 weeks just because the old tennant has some problems with her new landlord. I have signed and paid up the firat month's rent already when they asked to reschedule the move in date. Just shows that they prioritize existing tennant even if you have signed a contract already. Goven that Katie was a dear and very helpful to us, we have agreed to reschedule the move in date.
We moved in not knowing anything in the flat. Which floor, how did the inspection go, and what we should expect in the property (spoiler: the property was smelly and the kitchen was messy.
We have communicated this with the property management, they said that they will have their contractor to clean the place. 5 days after moving in, no one contacted us to clean. Imagine living in a place with an awful smell and dirty kitchen! And your letting agent is not even responding after so couple of calls and sending several emails.
I hope your property management team would be more responsive and helpful. I only gave you 1 star bec well, it's the lowest grade, and Katie was really helpful and responsive.
This is how dirty our kitchen was when we arrived!... Read more
Tenant
16th Jan 2023 (2 years ago)
G sunny
Such a bad letting agency.. I rented a house via them and my tenancy started in 30th December.. I Collected key and when I entered the house, that was a complete mess.. full of dust and dirt, kitchen was very dirt and with grease stain on all cupboards.. electric cooker is dripping whenever you switched on to cook.. heating cannot turned off on the radiator.. empty chocolate covers, used dirty cloths which used while painting..
toilet is not flushing well.. moreover when we entered the house welcomed by the view of somebody’s poo(property manager said that might be by contractor)the toilet .. from that day to until today I am back of them to solve my issues bust still only one word from him , that is “trying to chase the landlord “ tried to contact the customer care team.. they are also almost same like my property manager.. now I am like whom I will contact…
Please think twice before choosing leaders..
All the best for your tenancy..... Read more
Tenant
5th Jan 2023 (2 years ago)
C Thelma
Recently moved to Cambridge with a demanding job, finding a place seems so difficult especially with me not having the time. Approaching Leaders letting was the best decision I made. They are available to assist you and make finding a home stress free. They have worked out an alternative to managing housing deposits which I find to be very innovative and smart. My greatest appreciation to Katie who held my hand through the process with patience and kindness, she deserves all her flowers. Thank you Leaders for the great service.... Read more
Tenant
4th Jan 2023 (2 years ago)
M A
SCAMMING ALERT: I have been scammed by leaders and they blocked my holding deposit for a property. However, they have breached the contract terms and conditions and they refused to return my deposit back.
And one more thing, they will just want you to pay any holding deposit without even making a viewing, just never do that and better to deal woth other professional agencies.
Katie and Amy were totally rude and unprofessional and even offended me personally.... Read more
Tenant
2nd Jan 2023 (2 years ago)
K Hoang
I would like to say how good Andre Payne has been looking after my property. He keeps me informed of what is happening and answers any questions I have. Of particular note are his recent efforts to recover expenses from a previous tenant. Keep up the good work!... Read more
Landlord
20th Dec 2022 (2 years ago)
D williams
Andra has been excellent and gone the extra mile to help me. Also Tawniee has also been excellent. I think you have a great team working for your company.... Read more
6th Dec 2022 (2 years ago)
J Hewitt
Leah has been really helpful throughout the application process for my new property. It's been a very stress free process. Thanks for your help Leah... Read more
25th Nov 2022 (2 years ago)
M Truong
Edit:
After being with Leaders for more than a year, I'm easily bumping this up from 4 to 5 stars. They have been very responsive to repair and legal documentation requests. I can highly recommend them.
Original review:
Fantastic, professional service from both Katie and Hafsa. I was moving from London to Cambridge and I thought finding a suitable place would be a nightmare, but the two of them made the process super easy and helped me find the perfect place to call home. There was a minor issue with the referencing agency leaving everything to the last minute and causing a lot of uncertainty and stress, but the two stayed on top of things and kept me well informed throughtout the process. Huge thank you to Katie and Hafsa for your help - superheroes of the hour!... Read more
Tenant
22nd Nov 2022 (2 years ago)
S karuppasamy
I got my first rental house at UK via Leaders. Very approachable and responsible staffs. Good at on time response and providing the clarification. The entire process was so quick and simple. Thanks to Katie & Leaders team.... Read more
Tenant
17th Nov 2022 (2 years ago)
K devadoss
I found my rental house through Leaders. It was pretty quick and simple in terms of onboarding. Very helpful and professional staff. Thanks to Katie... Read more
Tenant
17th Nov 2022 (2 years ago)
R Silva
Andre Payne has been a great property manager during my tenancy in ever since I moved in.
Recently, he helped with waiving a fee when a tenancy change did not go through in the expected timeframe. He was very supportive of my case and I’m grateful for the help he provided.... Read more
Tenant
10th Nov 2022 (2 years ago)
M K
As a landlord, I am grateful to Leah for securing a complicated tenancy which required 12 months' rent upfront from foreign tenants. She was very patient through our queries, understanding of our concerns and very quick to respond on email and phone.... Read more
Landlord
1st Nov 2022 (2 years ago)
A Pershouse
Been really happy with Leaders so far. Always had great advice from Andre and the team.... Read more
26th Oct 2022 (2 years ago)
N Doorwar
I am searching for a property to rent in Cambridge. Leah from Leaders team is of great help and very kind to address all the queries and provide prompt suggestions.... Read more
25th Oct 2022 (2 years ago)
S Jagolino
It was very difficult to find a flat in our area, especially when you’re new to the place and nothing to prove. But Leaders Letting Agency was the 1st one who had helped me to find a place. Leah who is now handling my letting processing is doing her best in arranging everything for me and my husband. We are truly grateful. Hoping everything will go through smoothly and we will be able to settle things for this new place. Will surely recommend this letting agency and Leah in particular.????... Read more
Tenant
24th Oct 2022 (2 years ago)
V Sfitlic
Me and other tenants have been receiving miss Leah service since we’ve entered the procedures do rent a house for all us and she’s been really helpful and amazing with everything! We extremely do recommend miss Leah and leaders service!... Read more
Tenant
22nd Oct 2022 (2 years ago)
M Gheorghe
I rented an apartment , I am very satisfied, a team of professionals Hanna, André Payne, Daniel and they are very kind. Elena and Mihai.... Read more
Tenant
21st Oct 2022 (2 years ago)
K Waldock
It was difficult finding and moving into a property during the pandemic, but my experience of Leaders was that they could not have been more helpful from the time I picked up the keys to the end of my tenancy. Andre was always quick to respond to questions and sort issues as they arose. Thumbs up from me.... Read more
Tenant
19th Oct 2022 (2 years ago)
K Issac
I was looking for an apartment to rent for me and my partner in Cambridge and Leah was extremely helpful and kind in allowing us to apply for a property that we really liked. She was extremely responsive and kind to give us the time we needed to arrange the documentation needed as we didn't have much of an idea of the complete scope of documentation required. Leah was an absolute pleasure to deal with and I couldn't recommend her and Leaders more.... Read more
Tenant
19th Oct 2022 (2 years ago)
H Liu
I am an overseas Landlord and your Mr. Andre Payne is my property manager who has been handling the management of tenancy of my house for 8 months.
Andre can always keep in touch with me in relation to my house issues and can always get back quickly to me even sometimes when he's off duty.
So far, he has been helping me solve so many problems with my tenancy. He is a really responsible, hardworking, patient and smart person with positive working attitude. His working performance is always reliable & efficient.
Last but not least, Andre was so competent to act as a smart negotiator to solve the disputes between me and my ex-tenant.
I really appreciate for his help and care to me.
Kind Regards
Landlord... Read more
Landlord
19th Oct 2022 (2 years ago)
L Pearson
Really helpful staff for my friend who was looking to rent in Cambridge. Got back to her and answered all of her queries. Smooth process. Will recommend again.... Read more
18th Oct 2022 (2 years ago)
L corrado
Excellent and professional advice from Andrè Payne from Leaders. Provides great support. V/Happy so far.... Read more
15th Oct 2022 (2 years ago)
T nouha
Amy was extremely nice and helpful, thank you for helping us, you are a stat... Read more
10th Oct 2022 (2 years ago)
V Arnou
As a first time landlord, I was looked after by Katie Sarll to start with followed by Jack Eade who both have been exceptionally helpful, understanding, experienced, friendly and efficient in their roles. I have always felt listened to and valued.... Read more
Landlord
10th Oct 2022 (2 years ago)
C Dubilo
Terrible service. Will hang up on you. Will not return security deposit even though it has been almost two months since I've moved out.... Read more
Tenant
10th Oct 2022 (2 years ago)
C X
Sorry to have to post this. Landlord was lovely! But this estate agent is poor. Very bad communication through out and took over a month to get my security deposit “released” with calling many times; they just was not doing it. Arrange things for days and don’t tell you and lots of things happened throughout the year with them.- to add to this, it’s been even longer and they told me my deposit had been released. Anyway I STILL haven’t got it back. It’s been nearly 6 weeks now. I wouldn’t trust any of the good reviews. Sorry but everyone here needs sacking; and trust me, that isn’t harsh!... Read more
Landlord
5th Oct 2022 (2 years ago)
J Miurim
Called to ask about a property and simply got hang up on without a reply.... Read more
5th Oct 2022 (2 years ago)
J Sadler

It doesn't matter how nice the property is, it isn't worth the risk to rent with Leaders.
From the moment we paid the holding deposit on our rental we had to push for documentation at every step and Leaders wanted us to sign the final contract the day of move-in, despite us having passed reference checks 2 months prior.
At 4pm the day before we were due to move into our rental, we received word that the landlord wanted to sell the property instead .
We have no family in the area and need to remain in Cambridge for work, so this left us with the very real horror of having nowhere to sleep the following night, or for the foreseeable.
Leaders did try and find another suitable property for us, but this too never came to fruition as they "couldn't get hold of the landlord" to sign the tenancy agreement, even after we had signed the tenancy agreement and paid the rent (at Leaders' request).
After we called to cancel the proposed tenancy agreement due to the delays, the letting agent was then magically able to contact the landlord only 2 hours later.
Throughout the whole ordeal communication has been exceptionally poor. We rarely received a call back when promised and updates were not forthcoming. Whenever we could get hold of them we were told whatever would make us go away, rather than the truth.
We eventually managed to resolve our housing crisis through another agent. Dealing with another agent made us realise how truly incompetent Leaders were. The other agent was professional, empathetic and communicative. Everything Leaders were not.
This experience has left us with a huge bill after having to pay for emergency accommodation, and sick from stress and worry.
I have submitted a formal complaint about my experience but even this system seems woefully inadequate, as my complaint was routed back to the Cambridge branch, who obviously have a conflict of interest and we got nowhere.... Read more
Tenant
3rd Oct 2022 (2 years ago)
R Ramdenee

Would give a zero if possible. Truly unprofessional, incompetent team lead by a lady named Katie.
They have a strategy of ignoring all reasonable requests and waiting till the day of move in to share things like lease agreements (they gave us 30 minutes to sign a lease agreement, where MATERIAL terms had been altered without our knowledge) and inventory lists and only sharing important documents / information AFTER they take your deposits / payments.
Furthermore, I would not trust the quality of their listings - we were shown what looked like a modern, high quality apartment in a nice area (advertised as a "luxury" unit) based on the videos shared. We were disgusted with what we found on our supposed move in day - a filthy unit, with a rancid/ toxic smell, exposed wires, dirty carpets, and filthy beds /furniture (it was furnished) - thus either it was a very old video or of another apartment in the same block. It was in such a bad state my wife got sick from the smell and had to go to a doctor. It was unsafe and completely unlivable.
As such we did not proceed with the lease agreement, and only thanks to a lady named Alexandra were we able to cancel everything in time (she is a rock-star and seemingly the only person at leaders who operates with integrity). Thanks to Alex we are now awaiting our refund.... Read more
Tenant
15th Sep 2022 (2 years ago)
W Kassim
This agency are unprofessional and would never want to rent from them again. Especially the employee Leah who is not professional and needs to brush up on her customer service. However the property manager Clare is friendly and always got things done. I understand why the landlord had fired them, I would too.... Read more
Landlord
26th Aug 2022 (2 years ago)
H Mittal
We’ve had excellent and professional service from Andre Payne at Leaders, Cambridge. Andre was extremely responsive and helpful, answering our questions and resolving any issues. Thank you Andre for your assistance in end of the tenancy.... Read more
Tenant
21st Aug 2022 (2 years ago)
V Avramia
I called them as I was interested in a property for rent. I had to call 3 times to receive the initial form, I sent it the same day. The next day I called again and they sent me the same form. I filled it in again and I didn't get any answer. I called the agency again on the 3rd day and they told me that I will be called back because they need to talk to the owner first. After 5 days I received an email that the property was given.... Read more
16th Aug 2022 (2 years ago)
A Binney
I used to rent a property with Leaders and Andre made sure our checkout went as smooth as possible! As it was our first rental property I had a lot of reservations but with property managers like Andre everything went like clock work.... Read more
Tenant
13th Aug 2022 (2 years ago)
M X
Andre was really friendly and helpful. He has been really patient with my 101 questions regarding my tenancy. Would recommend Leaders, especially whilst Andre is there!... Read more
Tenant
13th Aug 2022 (2 years ago)
K Wong
Recently I had to deal with an electrical emergency at my apartment. Fortunately, property managers Clare and Alfie and all the contractors were on the scene at 8 o'clock in the morning, and all was sorted. I was blown away by the level of commitment, and the positive attitude! Brilliant customer service.... Read more
Tenant
10th Aug 2022 (2 years ago)
S Han
Ghosted me on a house viewing. I tried to call a few times but no one picked up.... Read more
8th Aug 2022 (2 years ago)
S Awbery-Maskell
Our Property Manager Andre, is very conscientious and responsive - the best we have ever had in the seven years of being a landlord with Leaders. After interviewing many Letting Agents, we chose Leaders simply because of Matthew Scott, back then a Lettings Negotiator, now a Regional Lettings Director, which is no surprise given his passion for his role and property! At last, I am pleased to say that I have a Property Manager in Andre that matches with Matt's attitude and mindset. Andre is real credit to Leaders.... Read more
Landlord
8th Aug 2022 (2 years ago)
D Royal
Thanks to Leah and Letting team to make my process easy and smooth. The way you are helping is very nice and hope you will continue the same in future.... Read more
3rd Aug 2022 (2 years ago)
D Patmore
7 years living in an apartment managed by Leaders and they were always friendly and responded to any issues on time.... Read more
Tenant
2nd Aug 2022 (2 years ago)
S Kwok

Massive disappointment to their service. Extremely unprofessional. Handle the client information in a very careless manner. Initially the staff (who is called Amy Hart ) asked me to email a completed application form and I just follow to do so. I made a follow up call immediate afterwards to make sure she has received my email and she acknowledged to receive that. However after a few days the agent has no feedback and I make a call again. What surprising me is that she told me she never receive my form. That's fine and I try to send a couple of emails again but she just keep telling me haven't receive my form. This is very annoying and I am sure she is telling lies and didnt check the email thoroughly, but just teasing me instead. Because of her mistake, I lost my chance to rent my favourite property.
Giving the agency one star is too much. I wish Google allow me to give a negative score to them. Seriously I would advise any of you to avoid using their service. If you insist to use their service, just wish you good luck.... Read more
Tenant
26th Jul 2022 (2 years ago)
S Mcgowan
I have been using Leaders for finding me tenants several years now and am extremely happy with the service. I mainly deal with Katie Sarll who responds promptly and efficiently and has anyways found me excellent tenants quickly to avoid long void periods. I would certainly recommend Leaders to any local landlords... Read more
Landlord
26th Jul 2022 (2 years ago)
W Johnson
My parnter and I had been looking for a little while for our first flat together and eventually found a lovely property managed by Leaders. Having not used an agency before, I had lots of questions and ended up calling a few times each week! I am especially grateful for Leah and Katie for putting up with my endless questions, they have both been so lovely! It was a long process, but now that its finally done and we've got the keys we are just so happy. Thank you.... Read more
Tenant
26th Jul 2022 (2 years ago)
N HCT
Wouldn’t use again... Read more
26th Jul 2022 (2 years ago)
S MAY
I dealt with Amy Hart at Leaders and she was an absolute superstar from start to finish. Always replied to my emails, was incredibly helpful and always polite and friendly.
It was an a pleasure to deal with Amy and I would personally recommend Leaders and particularly Amy to anybody.
Thanks, Steve May. ??... Read more
22nd Jul 2022 (2 years ago)
S Rose
If you are considering renting a property with Leaders Cambridge, DO NOT. It will the biggest mistake you will ever make. They do not care about you in the slightest. The property manager is unable to to follow through with anything and comes across extremely condescending. Due to this I will be sure to warn as many people about this company as possible. Perhaps a new manager is needed.... Read more
Tenant
21st Jul 2022 (2 years ago)
???

(Translated by Google) Never encountered such poor service, the intermediary is extremely unprofessional. They may only charge the owner's commission, so they only care about the owner's feelings. The tenants turn a blind eye when they encounter problems with the house. The weather is 31°C, and the refrigerator at home has been broken for three months. They don't care, they suddenly appeared in front of my house without any notice and said Repairing the refrigerator, after a hasty check for ten seconds, I found that it couldn't be repaired, and then there was no more. But when it came time to renew the contract, they responded to emails in seconds, and threatened to break in if they didn't cooperate with their demands. "Management fee" charged every month but no management. Even the intermediary asked the client to fill in the appraisal is too sloppy, telling her that the connection chain is not good, she replied that the customer should search for the relevant connection chain on the Internet, unless there is no choice, this intermediary company is extremely not recommended.
Never encountered such poor service, the intermediary is extremely unprofessional. Presumably just take a commission from the owner, so they only care about the owner's feelings. When things go wrong with the house, they turn a blind eye. The weather is 31 degrees, the refrigerator at home has been damage for three months, and they have not responded. One day, an engineer suddenly appeared in front of my house without any notice, saying that the refrigerator would be repaired. He hurriedly checked for ten seconds, found it impossible to fix, and then nothing. But when it came time to renew, they responded to the email within seconds and "threatened" us to break into my house if we didn't comply with their demands within a week so their potential clients could visit . A monthly "admin fee" is charged without any administration. Even when the agent asked the client to fill out a performance evaluation form, she said to him that the link was invalid, she replied that we should se arch the Internet for relevant links on our own. This agency is strongly not recommended unless you have no other choice.
(Original)
????????????????????????????????????????????????????????????31°C?????????????????????????????????????????????????????????????????????????????????????????????????????????????????appraisal?????????????????????????????????????????????????????
Never encountered such poor service, the intermediary is extremely unprofessional. Presumably just take a commission from the owner, so they only care about the owner's feelings. When things go wrong with the house, they turn a blind eye. The weather is 31 degrees, the refrigerator at home has been damage for three months, and they have not responded. One day, an engineer suddenly appeared in front of my house without any notice, saying that the refrigerator would be repaired. He hurriedly checked for ten seconds, found it impossible to fix, and then nothing. But when it came time to renew, they responded to the email within seconds and "threatened" us to break into my house if we didn't comply with their demands within a week so their potential clients could visit . A monthly "admin fee" is charged without any administration. Even when the agent asked the client to fill out a performance evaluation form, she said to him that the link was invalid, she replied that we should search the Internet for relevant links on our own. This agency is strongly not recommended unless you have no other choice.... Read more
17th Jul 2022 (2 years ago)
C Uddin
Nice service... Read more
16th Jul 2022 (2 years ago)
L Fox
Leah was really friendly and so quick to respond whilst I was looking for and moving in to my new flat. She did everything she could to meet my incredibly tight deadline, and was even kind & thoughtful enough to add a personalised gift to the welcome box. Absolutely recommend.
There were a few times when agents seemed confused/out of the loop, especially on the phone. But I went in to the office physically and they were super helpful.... Read more
Tenant
12th Jul 2022 (2 years ago)
B Rai
Great service, special thank you to Amy for the support in helping me!... Read more
11th Jul 2022 (2 years ago)
S Alle
I have been looking to rent my property for the first time in Cambridge. Katie Sarll from Leaders, Cambridge was very helpful throughout the process. At some point the agreement has to be corrected for some terms and conditions and she was very helpful and made sure all the process was followed and she sorted them in timely manner. She also made sure, she listened to both the parties while coordinating. I was relocating, and understanding my situation, Katie offered few extended services... like collection of keys from home, arranging the checkout-inspections, reports etc. they were small but very useful for my situation and made my last few days/hours of travel/relocation much easier. As a landlord, I really like to see more Katie Sarll kind of professions working for Leaders.... Read more
Landlord
4th Jul 2022 (2 years ago)
J John
Will try all they can to accept terms they legally have no business forcing on tenants - like the residency (no deposit scheme) - when you refuse they say landowner is not willing to consider! Their video viewing is a no reflection of the current condition of the house - so do not go there.... Read more
24th Jun 2022 (2 years ago)
S K.

Absolutely not recommended. In order to be allowed to look at the apartment, we would have to pay the reservation fee in advance. We found this very unusual as this fee is non-refundable. But based on the video sent to us, we decided to do it. After postponing the viewing appointment several times, we were very shocked about the condition of the apartment, which did not match the video. Holes in the carpet, huge stains, heating works only partially according to tenants and has been waiting for repairs since February, totally dirty oven. All of this damage already existed when the current tenant moved in. We also found it very difficult to communicate with them. Often didn't respond to our emails.
iI we don't get our reservation fee back we will hand it over to a lawyer. Because of the video which does not show all these defects in the apartment we feel cheated.
Had we been able to view the apartment without having to reserve it in advance, which is actually normal, I would never have chosen this apartment so we have now lost £450.... Read more
19th Jun 2022 (2 years ago)
A Jacobs

An absolutely terrible experience.
Failed to maintain the property including essential issues such as security and the oven. The oven was replaced in the final two weeks of my tenancy after complaining since may 2021 (almost a year).
The Out Of Hours contractors are utterly unprofessional. They forcefully gained access to the property by kicking the door through not only damaging the door but leaving it unsecured until the end of the tenancy.
On applying for the property they revoked the non-deposit option last-minute meaning I've had to re-arrange my finances due to a change of heart by the landlord.
When I gave notice I was told that the month I gave was not sufficient (even though I was on a monthly rolling contract) and tried to force my hand into paying another month's rent. I had to contact my solicitor who informed me that thankfully the notice is effective from when I send it, not from when they accept it and after putting this to Leaders they changed their minds about the end date of my tenancy.
The property was not clean when I moved in and they attempted to use various issues they were already present at the beginning of my tenancy against me. Thankfully due to the fact I was not given a check-in report at the beginning of my tenancy they were unable to make any deductions from the deposit (which they still haven't returned to me after almost 3 weeks)
I must however sing the praises of Clare Wraith who helped me end my tenancy very smoothly and escalated the issues I raised to them at the end of my tenancy.
If anyone doubts the authenticity of this, please contact me as I have a 26-page document highlighting the shortcoming of Leaders Cambridge over my year staying in one of the properties managed by themselves.... Read more
Tenant
16th Jun 2022 (2 years ago)
N Nguyen
Arrogant service. Agents kept ignoring emails and applications, then told the properties are gone. Tried looking for a flat with them for a few times now. Terrible.... Read more
3rd Jun 2022 (2 years ago)
M Drewniok
Really good Letting Agency. We were with Leaders for the last 6 years in Cambridge (we moved north last month) - we lived in one place during this time. Very helpful and professional staff. Professional and quick maintenance service. Highly recommended.... Read more
Tenant
20th May 2022 (2 years ago)
E E.R.
I have found Leaders to be very efficient for the last 8 years and I would especially like to mention how efficient, willing and helpfull, Andre Payne has been as my agent.... Read more
Landlord
18th May 2022 (2 years ago)
L Byatt
If I could leave a 0 I would! They never call you back, I wouldn't mind but when your still trying to get your rental deposit back that becomes unfair. Will be having to raise this via the TDS scheme. Renters beware! You are then also asked to remove you negative review when they haven't actually fixed the issue you have raised. It's a shame as I actually loved the property I rented.... Read more
Tenant
15th May 2022 (2 years ago)
M Pavlickova
We were looking for a suitable place for quite a while and had very specific idea what we were looking for. Both Katie and Jack were very helpful and lovely. Especially Katie was a great help with all our requests. Thank you... Read more
14th May 2022 (2 years ago)
L Morris
My partner and I had so many questions when we were renting our first house together and Andre was amazing! He was professional, compassionate and made us feel comfortable to go to him with any problems. Thank you for making our first home so smooth sailing!... Read more
Tenant
12th May 2022 (2 years ago)
T Richardson
Please do not use this letting agent. Broke GDPR multiple times, unprofessional & unorganised. Awful experience and very stressful.... Read more
Landlord
10th May 2022 (2 years ago)
H Chen
We have been renting a house with Leaders for almost one year now around St. Ives. Leaders was well-organized and prompt in responding to repairment requests etc. so very helpful.... Read more
Tenant
10th May 2022 (2 years ago)
G Hughes
Clare Wraith has been a great property manager for Cambanks during my tenancy there. She has ensured that repairs at the property are coordinated and conducted promptly and has pleaded my case to have an admin fee waived when a different part of the company took 11 months to process a change of tenancy issue. She has been polite and supportive throughout and I'm very grateful for all the help she has offered.... Read more
Tenant
9th May 2022 (2 years ago)
Susannah
I have found Leaders to be very professional agency, v helpful in helping me to find a rental property. The lady I have been working with is extremely communicative and proactive - which gives comfort when you are going through the often daunting process of trying to find somewhere to rent. Thank you Leaders!... Read more
Tenant
9th May 2022 (2 years ago)
S Fan
I had a rather unfortunate experience initially, the fact that landlord decided to sell the unit after a booking was paid. However, Leah tried her best in searching for other available units while closely follow up with the landlord's decision, knowing that I am relocating from Asia and travel was restricted during the time where many borders are still closed. When we've finally secured a place, Ellie took over and helped me with the onward processing. Being so new to this country as well as these arrangements, Ellie went all out to clarify my queries despite the short timeframe given to set my mind at ease.
Contrary to the reviews I came across, I find both Leah and Ellie professional and responsive to my emails. It hasn't been the smoothest journey given the situation we were in but I believe we will not progress at all if it wasn't for Leah and Ellie.... Read more
Tenant
5th May 2022 (2 years ago)
S Whiting
Wouldn’t trust this lot rent a garden shed lost all my rent money bad company I was warned... Read more
Tenant
3rd May 2022 (2 years ago)
T Jackson
Great place , great people... Read more
27th Apr 2022 (2 years ago)
K Phillips
Renting with Leaders was my first real experience of incompetence. I had intended to detail every time Leaders lost documents, failed to reimburse us, failed to carry out repairs, generally made the house as unfit for habitation as possible, broke the tenancy agreement. But I’m so, so tired after my year with Leaders. At one point, when I was less tired, I scrolled through these reviews and very many are fake. Some are even by Leaders employees, written under their own names, which is just ... not going to work. Imagine the same approach and effort applied to property management.... Read more
Tenant
16th Apr 2022 (2 years ago)
J Webb
Not confident that they took my enquiry seriously. A confirmation email would have been a good idea.... Read more
16th Apr 2022 (2 years ago)
Robert
Leaders has been wonderful, working really swiftly and helping me into a property at very short notice. In particular my point of contact Leah went above and beyond, organizing extremely short notice viewings to work around my schedule and offering excellent follow up and support of my application.... Read more
Tenant
31st Mar 2022 (2 years ago)
L turner
The whole experience finding a property has been great, would highly recommend Leaders and Katie especially!... Read more
31st Mar 2022 (2 years ago)
T Luxton
I have had a very positive experience with Leaders throughout several years of our business relationship. I recommend them.... Read more
10th Mar 2022 (2 years ago)
P Boddy
Working with Brett is an absolute pleasure - he makes the whole process easy to understand and enjoyable.
Thank you Brett... Read more
9th Mar 2022 (2 years ago)
M Betti
We have been letting with Leaders for over ten years and always very happy, then when our property manager Gary retired we were kind of lost and decided to stop letting but we really want to thank Andre, he took over our property manager and he has been very conscientious and responded fast to all our needs. He has sorted many complicated issues for us and so relieved, especially when we have been far away from the UK.
To be completely honest if Andre was the one to have replaced Gary in the first place , we would still be letting with Leaders.... Read more
Landlord
8th Mar 2022 (2 years ago)
M Fildes
Very professional and helpful service from David Malham, made the whole process seamless... Read more
27th Feb 2022 (2 years ago)
A J
They stopped responding in the middle of email conversations regarding properties available for rent.... Read more
Tenant
27th Feb 2022 (2 years ago)
D Cobb
There were some hassles, with the paperwork side of things, when we moved in 3 years ago but I'm not sure that would have been different with any other letting agent. Once we were in the house there were no issues or complaints. Brett helped make sure our move-out process was super smooth & any inquiries we had were addressed promptly.... Read more
Tenant
18th Feb 2022 (2 years ago)
P smith
Clare Wraith has recently been very helpful in sending me my accounts when asked.... Read more
14th Feb 2022 (3 years ago)
A parton
Very helpful and always get back to us quickly. Lukasz has been great and been able to answer almost everything with ease and clarity.... Read more
14th Feb 2022 (3 years ago)
B BioBiz
My property manager, Brett Thomson, has been polite, responsive and professional in handling recent maintenance issues. He has had to deal with very demanding tenants. I appreciate the fact that he is very conscious of the property owner's interest as well and find this reassuring.... Read more
Landlord
14th Feb 2022 (3 years ago)
S Richardson
Joe Hood has been brilliant. I needed some work doing in the property and he arranged for me and got it completed very quickly.
Highly recommend!... Read more
11th Feb 2022 (3 years ago)
S McDill
We have let our property through Leaders for a number of years. Joe Hood is our current manager. He is professional and proactive and deals with issues in a timely manner. He has ensured we are kept in the loop while dealing with the day to day issues of letting a property.... Read more
Landlord
11th Feb 2022 (3 years ago)
J Murulitharan

Had a bad experience using Leaders as the letting agent. Was my first time using a letting agent in UK , and the whole experience was nightmarish. Upon paying my booking fee, was informed that the landowner decided to increase the rate 300 pound more. Decided to negotiate and we never heard any confirmation or reply on this matter. After 4 weeks of paying our booking fee and submitting our references, we were told to resubmit our references once again with online banking details. After resumitting the references, we were unable to get much update from the agent (Leah) until just few days before our supposed moving in date. After almost 7 weeks and just 5 days before the supposed day to move in (17th December 2021), we were informed that the landowner has rejected our application. The question was, why couldnt we have been informed the landowners preference or issues needed to be resolved 7-8 weeks before paying the booking fee. The agent Leah was not responsive and expect slow or no response to phone calls. The whole incident cost me extra expenses to look for new property, and look for temporary place to stay during christmas holiday. Nightmarish experience.... Read more
Tenant
10th Feb 2022 (3 years ago)
L Menon
Brett Thomson of the Cambridge branch has always been A star in all aspects of maintenance of my properties and I have always found him trust worthy and reliable.
So also Charmaine Tucker, Katy Sarll and rest of the front desk has always been helpful in finding tenants... Read more
Landlord
10th Feb 2022 (3 years ago)
M Betts
As a tenant, I would highly recommend Leaders.
I dealt with property manager Joe Hood, who has been excellent throughout.... Read more
Tenant
10th Feb 2022 (3 years ago)
X Li
I've been using Leaders as my letting agent for around 2 years. Joe Hood is very helpful there. He has became my property manager for several months, very conscientious and responded fast. He has sorted many complicated issues for me. I'm so happy to meet such a good property manager, especially when I'm far away from the UK at the moment.... Read more
Landlord
10th Feb 2022 (3 years ago)
J Compton
We have always found Joe Hood to be very helpful and sorting out problems for us. Thank you.... Read more
9th Feb 2022 (3 years ago)
A Durrant
I would like to say that Clare from Cambridge property management has been so helpful always keen to provide the best customer service! I would definitely recommend leaders... Read more
9th Feb 2022 (3 years ago)
K .1
For the past seven years I had a pleasure of seeking help from Leaders Cambridge team in finding suitable accommodation on several occasions. They always seem to have the best people handling my request. In the past few weeks, Katie has been absolutely outstanding- always doing her best to find me the best possible apartment, arrange the viewing and handling communications with the owners. Big thanks to Matt and Katie for their outstanding professionalism.... Read more
Tenant
30th Jan 2022 (3 years ago)
B Isberto
Special thanks to Katie for helping us securing our first apartment here in Cambridge. She has been so professional and responsive to our queries. ????????... Read more
Tenant
26th Jan 2022 (3 years ago)
H Boots
I have recently been dealing with a fantastic lady called Charmaine at Leaders Cambridge, not only is she extremely knowledgeable and professional, she is also very approachable and helped me through the process of getting my property. She answered all my questions and was very patient with me. I would highly recommend them.... Read more
Buyer
25th Jan 2022 (3 years ago)
V García
Katie's service was excellent. Leaders is highly recommended... Read more
20th Jan 2022 (3 years ago)
mb
Among the most unresponsive, clueless, unprofessional agents out there. Will leave you with rotting furniture for months. Avoid.... Read more
Tenant
18th Jan 2022 (3 years ago)
S Chen
Leaders is a lovely team, my main contact is Katie,
she is very friendly and professional, respond to your question really quickly, I highly recommend them !... Read more
14th Jan 2022 (3 years ago)
R Jung
Leah and the whole team were very helpful throughout the application process. I'd certainly use their service again.... Read more
13th Jan 2022 (3 years ago)
A Clements

Absolutely terrible service.
Having not used an agency in many years and having already heard bad reviews, I thought I would take the chance since there was a property I was very keen on.
I was given an application form without any information to make an informed decision on the deposit scheme, for example I wasn’t even given the full details of the fees for the scheme. Despite not having the full details of the tenancy, I was pressured into paying a holding fee.
When I asked about my options for the deposit I was told the landlord wanted the no deposit scheme used and there was no way I could change to have a deposit. This is despite it saying in the terms and conditions (page 3 for anyone interested), that I could give one month notice to change after a minimum term of 3 months, from the no deposit scheme, to having a deposit.
Also, as I said it is several years since I used a letting agent. Despite me telling my agent Leah this, I was not given any help when asking questions about employment references. This left me very stressed, since I had been chased and chased to pay the holding fee. Then as soon as this was paid, I was dropped and offered no further guidance.
I am also now getting calls from people like virgin media, about internet at the said property. This is despite me not actually having signed the tenancy document yet (only a holding fee has been paid), so my details are being shared without my permission and without a final tenancy document being paid.
All in all, I am not satisfied in dealing with the agent and won’t be using them again going forward.... Read more
Tenant
13th Jan 2022 (3 years ago)
E Oyegunle
Responsive agency... Read more
13th Jan 2022 (3 years ago)
Niklas
While looking for a new home in Cambridge while still living in Germany, Leaders helped me an my family find a suitable accommodation. Everything went smothly and our main contact Katie was very helpful and professional from the first moment on.... Read more
Tenant
13th Jan 2022 (3 years ago)
Camos

We had the WORST experience renting with Leaders back in 2020/21. Not only are they incompetent, but they are genuinely downright crooked.
We rented a flat next to the market in Cambridge. As students and foreigners we were the prime target for this predatory agency. They gave us the option of signing up for their "no-deposit"/membership scheme (a way to not pay a deposit but instead pay a non-refundable fee to become members of the scheme which would supposedly lead to benefits). We had tried to opt out of this and pay a traditional deposit but they told us that in fact the landlord would not accept our tenancy without this, though Leaders is the property manager, so we were eventually left with no choice. One of the benefits advertised was that the agency would look for the best deal for our utility suppliers but instead this was a way for them to pocket the money by referring us to companies they get advertising payment for but do not actually give the most benefit to the property. For example, they referred us to Virgin media broadband but it turned out the line to get the internet connected by Virgin was not even present in the flat!
To follow this, the flat was actually kept from us two weeks after they made us sign the contract for “repairs and cleaning”, even though the flat was abysmal when we got there. The bathroom sink didn't drain because it was blocked with an immovable plug, the kitchen extractor fan blew cooking fumes straight into the cupboard above the stove with no outlet, and the front door wouldn't stay closed unless locked, to name a few examples. Of course, Leaders did nothing and repaired nothing.
Leaders had appointed an estate manager who could not be less helpful. She had no idea where our electricity or water meter was, nor the location of the garbage bins! We figured out ourselves where the electricity meter was, that there is no water meter for our flat and that there is no garbage place for this complex of about 20 flats in the centre of town! The other tenants threw their bins at one point just into the emergency exit path - to which Leaders did, again, nothing - or threw their bins into the commercial bins of the restaurants below, which technically is a crime, all because Leaders does such a poor job at managing their customers estates.
However, the breaking point came when Leaders tried to increase the rent after half a year even though the contract we signed only allows for a rent increase after 1 year. Having had enough of this horrendous company and the disgusting state they left the flat in and the insane lies they told us, we decided to let the tenancy run out, not renew and leave. Even that turned out to be bothersome because Leaders accused us of not giving them notice that we're ending the tenancy and wanted us to continue paying. We had to remind them of the legal status of the situation and that our tenancy as per contract is ending on that date and that we don't have to pay. It seemed obvious that they knew this but were still trying to squeeze every bit of money out of us that they can. In general, we saw a clear pattern emerging: Based on the other tenants that we met and became friends with talking about how Leaders hasn't fixed all of our flats’ issues, they particularly target foreign students who don't know the laws in this country, are really busy with studies and work and feel intimidated more easily.
The game is clear: Leaders exploits, in my experience, foreign students who will make less trouble and are more easily manipulated. This is disgusting and this company and every single employee should feel ashamed!... Read more
Tenant
9th Jan 2022 (3 years ago)
O Asiyanbola
I had roughly 3 weeks to secure a new acomodation, and Katie provided suitable alternatives for me within this period. Katie is calm and my experience with her service have been quite pleasant. (Thanks Immensely)... Read more
5th Jan 2022 (3 years ago)
L Salzburg
We have been searching for a property to rent for quite a while with a lot of disappointment with other agencies, however Leaders have been the number 1 best for us and we have finally found a long term let we love. Our main contact Katie has been extremely helpful, professional, understand and very efficient and has ensured that our transition into the new flat is running smoothly and easily. I would recommend Leaders and Katie's services to anyone who is looking to buy or rent.... Read more
Tenant
5th Jan 2022 (3 years ago)
A KLAMMER

It has now been over 3/4 months since my girlfriend and her 3 friends moved out from a Leader's property and despite our best attempts to resolve an ongoing dispute regarding their unfair retention of our deposit, we had no choice but to be forced to open a case with TDS.
Communication with Leader's has been non-existent and at times we've been met with nothing short of a "not my problem" attitude. Again and again have they deflected responsibility, shifting accountability to the land lady with no sign of any help to find a resolution.
We made countless attempts to contact Leader's to ask for the retained deposit, and each time we've been met with passive aggressive unprofessionalism and very direct rudeness - inability to understand our situation together with a bad attitude unfortunately left us with no reason to believe that this situation will be resolved amicably. So an official dispute through TDS was our only option.
Despite their absolute reluctance to carry out even routine maintenance throughout the tenancy, broken boiler & washing machine taking up to a month and then over to sort out, they expected four frontline NHS nurses to foot a £1000 cleaning bill for an aged bathroom, having already paid almost £500 for cleaners. This is, quite frankly, disgusting and I cannot stress enough that this agency should be avoided at all costs.
Leader's have shown no interest to help, no sense of responsibility and they constantly shift accountability all throughout the tenancy - All signs of a company which should simply not be trusted.
*edit* TDS helped get some of the deposit money back thankfully... Read more
Tenant
29th Dec 2021 (3 years ago)
B Evans
Have been trying since June for the property manager to get a small section of guttering repaired on one of the properties managed by this letting agent and it still hasn't been repaired. Whenever it rains, there is a waterfall coming straight off the roof and striking the pavement, causing splashback and a significant risk of damp - not only to the property 'managed' by this letting agency, but also to neighbouring properties. Extremely poor service.... Read more
Landlord
9th Dec 2021 (3 years ago)
R Galloup
I have been searching for houses to let and Elliot is great to work with. He has shown me two houses so far and working with him has been quite pleasant. Knowledgeable and helpful. I would recommend working with him to my friends and colleagues.... Read more
Landlord
19th Nov 2021 (3 years ago)
C Katabira
I had Elliot as my home guide today and he was amazing, very welcoming and knowledgeable. It was an awesome experience.... Read more
18th Nov 2021 (3 years ago)
P Khosla
Very dissatisfied with the lack of responsiveness of the property management team. The initial agreed terms were changed on the last minute while signing the contract. Property was handed over in a not so clean condition with wet paint. I always expected a better service from such a reputed and big letting agency.... Read more
Tenant
4th Nov 2021 (3 years ago)
C S
We had a property viewing with Leaders today. Leah helped to arrange the viewing appointment for the property based on my availability which was really generous. Elliot did a great job during our viewing appointment . He was punctual and answered all of my questions patiently regarding the property.He has a really pleasant and professional personality with great attitude towards work.... Read more
4th Nov 2021 (3 years ago)
M Jones
Charmaine let my property for me so quick and hassle free! I can’t thank her enough for finding me the most amazing tenants! I will definitely be using Leaders again when my other property’s complete they are extremely professional and any request is handled asap... Read more
Landlord
3rd Nov 2021 (3 years ago)
A Wilde
Matt and his team are fantastic at what they do. He has provided me with some very knowledgeable advice in building a property portfolio and general market advice.... Read more
Landlord
2nd Nov 2021 (3 years ago)
E Carneiro
Charmaine has been very helpful, responsive and supportive throughout the whole renting process. My experience with Leaders and Charmaine has been great since the first day.... Read more
Tenant
2nd Nov 2021 (3 years ago)
E O'Mahony
Elliot was very professional and kind. He brought me around the property and answered my many questions. Looking forward to moving into our new home.... Read more
Tenant
1st Nov 2021 (3 years ago)
A Mantua
Our experience with Leaders has been great!
I had a lot of queries and Leah and Daniel has been very professional and supportive. Overall, the application process and moving in has been smooth and easy. Thank you.... Read more
Tenant
26th Oct 2021 (3 years ago)
J Webber
Elliot was really friendly and helpful, thank you!... Read more
25th Oct 2021 (3 years ago)
C Bur
Asking if I have a phone on me and if I could "do him a favour" is at best unprofessional and at worst unethical.
It is unethical to bait me into giving a review directly after a viewing when I'm mid way through an application process. Which is exactly what happened.
I obviously never heard anything about my application despite assurances they would be in contact.
I was told to mention his name in my review, take that into consideration when a review contains a name.... Read more
25th Oct 2021 (3 years ago)
G Gokce
I viewed a flat with Elliot today! And it was an amazing service. Thank you... Read more
25th Oct 2021 (3 years ago)
G Bennett
Elliot was great today for our viewing. He was very professional, upbeat and personable. He answered all of our questions and we came away feeling very confident about making an application for this rental and wanting to proceed. Its always a pleasure to meet someone who is so enthusiastic and committed to upholding high standards of customer service.... Read more
Tenant
23rd Oct 2021 (3 years ago)
A Phair
Katie was nothing but helpful throughout the whole letting process, and helped remove the stress of letting a property by quickly answering any question that I had. I would definitely recommend Leaders & Katie and would be happy to work with them again.... Read more
Landlord
22nd Oct 2021 (3 years ago)
A Aneez
Leah and Leaders team were really helpful in finding me a property which matches my criteria. I always received quick replies for my enquiries.... Read more
21st Oct 2021 (3 years ago)
V Oleknovice
Katie was amazing she help as find a nice property. She made my move to Cambridge very stress free. Recommended to all my friends and family.??... Read more
21st Oct 2021 (3 years ago)
V Lauva
Katie was amazing she help as find a nice property.
She made my move to Cambridge very stress free and recommended to all my friends!... Read more
21st Oct 2021 (3 years ago)
J Smallwood
The support we have had from Sam and Beth through a very difficult (no fault of theirs!) selling process has been exemplary. Beth is frank and accurate in her advice and is willing to keep talking. Throughout we were left in no doubt that she and the team had our best interests in mind. Sam is just superb. He is always professional, personable and responsive. His negotiation skills are awesome and the small gestures, such as visiting the property when it was vacant to check for any problems, made us feel really cared for. Cannot recommend the Cambridge Leaders sales team enough!... Read more
Seller
18th Oct 2021 (3 years ago)
A Lane
Leah is wonderful she helped us a lot and very quickly ,very professional..
Elena... Read more
15th Oct 2021 (3 years ago)
F Ride
Very quick and nice guy , leah brazier the best ! He help me moving in 2 weeks on my new flat in arbury... Read more
Tenant
14th Oct 2021 (3 years ago)
D güngören
they were very helpful and they were very friendly thank you very much for everything especially Elliot introduced us the house very well he was very friendly and professional. I recommend everyone to visit houses with Elliot!!... Read more
14th Oct 2021 (3 years ago)
A Ozturk
Elliot is nice guy he helped us a lot and showed us around the house clearly... Read more
14th Oct 2021 (3 years ago)
R rong
Katie is in charge of everything when we rent a property, who is very professional and responsive. She helped us to quickly solve the problem within 2 days before we moved in. Thanks to Katie!... Read more
Tenant
14th Oct 2021 (3 years ago)
H Kim
I am highly delighted to find the property with great and big support of the Leaders Cambridge! Great staffs, Charmaine and Elliot, always welcome me and they tried to support my moving and tenancy agreement at their best. I can say the Leaders is the highly recommended letting agency!... Read more
Tenant
13th Oct 2021 (3 years ago)
P Márquez
My experience with Leaders has been fantastic. Elliot has been so helpful and responsive at all times. Very professional support and always looking for what is the best option for you. Definitely highly recommend!... Read more
13th Oct 2021 (3 years ago)
G Gillian
After initial glitches with communication from some staff over phone - took wrong mobile number, no email comms, had to chase viewing address etc we met at property with Elliot, who was absolutely BRILLIANT- he was friendly, welcoming and enthusiastic. He also rectified all the communication problems we’d previously experienced and we can not praise him highly enough. Thank you Elliot.... Read more
13th Oct 2021 (3 years ago)
J Thomson
I am currently looking to move up to Cambridge from Chelmsford and got in touch with Leaders. I spoke with Jack Eade and I can honestly say I have never spoken to someone so helpful and so friendly. Jack talked me through everything in a clear and concise way and really helped me out trying to find somewhere to let in Cambridge. Words cannot describe how happy I was after getting the help I needed after I spoke with Jack. Top tier employee working with Leaders. I strongly recommend Mr Jack Eade and Leaders for those looking to move to the Cambridge area... Read more
Landlord
11th Oct 2021 (3 years ago)
K Mason

In general, from the beginning of the renting process the team was helpful and our current property manager Jo is amazing and extremely helpful and efficient.
However, during the contract signing and key retrieval process, and regarding bills and contract signing, our advisor Katie was of very little help, giving us minimal support, refusing to answer the phone or emails, and refused to offer any additional support for us who are first time renters.
It very much felt like her support stopped as soon as we paid the security deposits. We waited for over 5 hours to pick up our keys, because they failed to send us necessary contract documents to sign before the date we were given to pick up our keys, despite multiple different correspondences between us as tenants and Katie as our leaders correspondent within this time frame, and whilst sat in the office waiting for our keys, we were asked to leave and come back once admin had got in touch with us.
The emails that finally arrived were unusable because the DocuSign’s had the wrong names in the wrong places which was highly frustrating to everyone involved.
Additionally, whilst corresponding with Katie we received multiple relatively rude comments asking us to leave a google review, which made us feel like she cared more about her image than actually helping us get into this house. Additionally, when we asked Katie if we were responsible for organising bills, we were told she would do it, only to arrive to no bills having been organised and no wifi for 4 students who started university the following week.
In general I would say that many of the people working at leaders are very kind and helpful, and are efficient at responding to the tenants, it is just Katie who failed us during this move.... Read more
Tenant
10th Oct 2021 (3 years ago)
P GAUTIER
I had a very good experience with Leah and Elliot, responsive and helpful.
Remote & virtual viewing. Good quality apartment, clean and refurbished, fair price, complete documentation.
I would recommend it.
Having a PayPal option for online payment would definitely be helpful.... Read more
9th Oct 2021 (3 years ago)
N Young
Elliot from Leaders showed us a property. He was proactive in his communication, knowledgeable and made himself available at short notice for a viewing.... Read more
9th Oct 2021 (3 years ago)
P Warwick
A year ago I wrote...Becky Davis is my property agent, and has been for some time now. In all my contacts with her she has been nothing short of professionally excellent. Nothing is too much trouble and everything is explained clearly and with patience (even when I fail to understand things the first time). Leaders is lucky to have Becky; if the whole team is like her, it must be pretty awesome.
I now have a new property manager, Jade Cook. She has also been fantastic, recently sorting out a council tax problem for me, and in every other way being responsive and professional. Thanks Jade!... Read more
Landlord
8th Oct 2021 (3 years ago)
M Chauveau
Elliot was very professional and welcoming during our visit. He did so well his job, we hadn't any questions left.... Read more
8th Oct 2021 (3 years ago)
J Burgess
I have dealt with Katie a lot over the past few months and it has been nothing but a pleasure! I’ve had a lot of help and support while looking for somewhere to my taste and it has been a brilliant experience all around!... Read more
6th Oct 2021 (3 years ago)
L HO
The service is very good, and Leaders can find suitable houses for customers. Negotiator Katie Sarll is very patient to help clients understand housing procedures.... Read more
6th Oct 2021 (3 years ago)
R Thomas
I am in process of moving to Cambridge and reached out to Leaders, who is helping me in the process. I must say Leaders group is very prompt in responding to queries and making the whole process very easy. I took a video tour through an energetic home guide , Elliot Ashwin and he did a fantastic job of showing around the whole property in detail and answering all my queries. Kudos to the team.... Read more
Tenant
6th Oct 2021 (3 years ago)
L Wills
Katie assisted with my property search and was so helpful and professional. Recommend!!... Read more
6th Oct 2021 (3 years ago)
O Raymzy
Dealing with Katie over this property was one of the best experiences I have ever had in property letting. Her customer service skills are second to non. She’s really amazing and ever ready to proffer most convenient suggestions even at the shortest period of time.
Thank you Katie.... Read more
Landlord
6th Oct 2021 (3 years ago)
L Quintana
Hi viewed a house today with Elliott, really nice and really helpful. Answered all of my questions really well.... Read more
6th Oct 2021 (3 years ago)
Katie
Went for a viewing with Elliot Ashwin and was very professional and helped with all my queries and concerns! Would definitely recommend Leaders in the future!... Read more
6th Oct 2021 (3 years ago)
B Thomson
Katie has been fantastic in her approach when it comes to addressing my concerns/queries. She is very reassuring and proactive when it comes to handling the tenancy of the property. She has always been professional and can't recommend her services enough.... Read more
Landlord
5th Oct 2021 (3 years ago)
A Boots
Charmaine is the politest person i have dealt with. This is the first time i am renting a property and she has helped guide me throughout what i need to do and answered all of my questions with knowledge.
Highly recommend leaders... Read more
Tenant
5th Oct 2021 (3 years ago)
J Hood
Leah has been amazing in helping me find a property, she is so knowledgeable and has been able to answer all of my questions. Whenever I have needed something there has been a quick response and she has really taken into account what is best suited for me when looking for my property. Leah and the whole team have been brilliant, really smooth process, would definitely recommend!... Read more
5th Oct 2021 (3 years ago)
H Thathall
Very friendly and helpful to work with! Amazing work team????... Read more
5th Oct 2021 (3 years ago)
T Hanley
They helped my friend Phil find a real nice place to live, very professional and good at what they do... Read more
5th Oct 2021 (3 years ago)
C P
Brilliant service from the team, I want to single out Jack as a being professional but at the same time approachable with any question.... Read more
5th Oct 2021 (3 years ago)
A Sharma
Elliot was really professional and prompt in responding to my queries. The viewing was also held in a good way. The overall process has been really smooth so far.... Read more
4th Oct 2021 (3 years ago)
N Mendoza
Katie was our agent here in Leaders. She helped us move in smoothly in our new home. She was able to address every concern that we have during the process. By far, the smoothest move in transaction we ever had!... Read more
Tenant
3rd Oct 2021 (3 years ago)
O Galbo
Our move in to our new rented house yesterday was a smooth one. Thanks to Katie for being so responsive and helpful with all our inquiries since we are new here in UK and were not yet familiar how the letting process works in here. Thumbs up to the website’s easy process steps too ??... Read more
Tenant
2nd Oct 2021 (3 years ago)
A Iushmanov
Pros.
-- Tenancy agreement look pretty standard
Cons
-- Long time for reaction (could easily take a week to respond to email)
-- Forced "No deposit option" which is pricey... Read more
Tenant
2nd Oct 2021 (3 years ago)
L Mann
Very good viewing with Elliot Ashwin, thank you!!... Read more
29th Sep 2021 (3 years ago)
C harrison
Jack from Leaders helped us find and sort a rental property in our ideal area incredibly quickly, and helped us with every step along the way too. fantastic service, would use again in a heartbeat if we ever have to move again.... Read more
Tenant
28th Sep 2021 (3 years ago)
C Clark
I’m in the process of moving down to Cambridge and got in touch with Leaders. Jack has been handling everything for us and I’ve been blown away with the service. I’ve moved around a fair bit and used plenty of estate agents but I’ve never come across someone like Jack - the attention to detail and care shown has been out of this world. Cannot recommended Mr Eade and Leaders enough.... Read more
28th Sep 2021 (3 years ago)
M Budgen
I was looking to move into the area for a short amount of time and dealt with Jack. His customer service and knowledge of the area was second to none. He couldn't have done any more for me throughout the process and made what could've been a stressful process, so much easier! I'd recommend Leaders Cambridge to anybody in the area, and if you can use Jack for your search then definitely do!... Read more
28th Sep 2021 (3 years ago)
M Buzzell
Super stoked, viewed property with Elliot could not be happier!... Read more
24th Sep 2021 (3 years ago)
C H
Currently in the process of relocating to the UK from Dublin for work. Jack from Leaders has been a true professional throughout this difficult process. If you need a property you need Jack.... Read more
24th Sep 2021 (3 years ago)
A Parkinson
We are currently in the process of moving, fancying a change of scenery. Leaders have been ever so helpful so far, especially Jack who has gone out of his way to find a suitable property to tailor our needs. Well recommended.... Read more
24th Sep 2021 (3 years ago)
M Brown
Elliot showed us around our flat. Very professional, friendly and knowledgeable.... Read more
Tenant
24th Sep 2021 (3 years ago)
B Linsdell
Jack was professional and helpful with the general query I had.... Read more
24th Sep 2021 (3 years ago)
T kesavan
I viewed today with Elliot and the experience was good.... Read more
23rd Sep 2021 (3 years ago)
A Chatterjee
I'm in process of renting a property from Leaders, Cambridge, where I used to live before as well. The team is highly professional, and I would like to thank especially Leah Brazier for her excellent support. She responds quite promptly and helps customers with the relevant steps. The only negative is that even if you are an old customer, you need to go through the process again. However, the overall experience is pretty good so far, and I wish best of luck for the team. Cheers!... Read more
Tenant
21st Sep 2021 (3 years ago)
K Gilanli
They cancelled my viewing 1 hour before the appointment because the property was let overnight apparently , this is completely inappropriate! I had stayed in Cambridge on my off day just for the sake of viewing this property.... Read more
17th Sep 2021 (3 years ago)
A Cow

Edit: I bumped this from 1 star to 3 stars since they were super helpful on the week before the move in. Also, huge kudos to Chris the facilities manager for making our move in smooth and helping us resolve issues with the apartment.
Tldr: the experience has been extremely negative. So negative that I have to write my first ever negative review ever.
The full read
Before we agreed to any tenancy terms, the agents from Leaders were very responsive and helpful. However, from the moment we agreed to a rental price and signed an initial contract, the agent pretty much started to ignore us. It often requires us several follow-ups and prompts for the agent to even reply to our original email (after more than 3 days).
We could tolerate with all that because we really liked the apartment. What really disappointed me was when the reference check came in.
We spent a total of 3-4 hours filling in the application and submitted it as promptly as we could. 1 month later (and less than 2 weeks before the tenancy is due to begin), we received an email with a fresh reference check application with 0 explanation as to why this is happening. After 30 minutes of being put on hold, we talked to both the referencing check company and Leaders, only to be told that our initial reference check had an error (with the income split between my partner and I). This was an error on their part because we have put in the correct split on the initial form and they just lazily put 50-50 instead of checking the forms.
I understand that they have been busy but the worst part is that they could have easily rectified it IF they didn't ignore the error until "the data expires after 28 days". Now, apparently, due to their negligence, we have to start a fresh application, contact my referees all over again and perform the same check that they did 1 month ago. Even with this error, they could have communicated with us and told us about this, instead of sending us a blank reference check - expecting us to just do it without any questions.
In short, I am extremely extremely disappointed with their professionalism.... Read more
Tenant
14th Sep 2021 (3 years ago)
T Middlehurst
Very professional and friendly team. Leah has been very helpful at answering any queries I have promptly.... Read more
10th Sep 2021 (3 years ago)
V Guillot
Hello,
Could you please return our deposit back? It has been since Aug 18th that we have agreed to a full deposit refund with the landlord, but you have so far been unresponsive. You have all of our banking details etc… so I am confused about what may be the hold up.
Looking forward to hear back from you, and … get my money back!... Read more
Tenant
9th Sep 2021 (3 years ago)
Z Eyler
Katie did a great job setting up my tenancy even when I was many time zones away.... Read more
Tenant
8th Sep 2021 (3 years ago)
N AlSalloum
Just had a viewing of a property to rent yesterday with Elliott, I would like to thank him for his professionalism and his welcoming attitude. I had a lot of questions and he was very patient, and took the time to cover all my concerns. Thanks Elliot.... Read more
8th Sep 2021 (3 years ago)
M MANCY
Leah from Leaders and all her amazing and friendly coworkers helped me out when I was in the process (still am lol) in renting my studio in Cambridge. They are extremely responsive and do not give any attitude dealing with their customers. Lovely customer service and professionalism :)... Read more
Tenant
8th Sep 2021 (3 years ago)
D Brown
Generally a positive experience with this letting agency. Documents were easy to access electronically and to complete. Lots of information about the stages before moving in. Didn't have any physical contact with an estate agent but were friendly online. Only downside was that we couldn't manage to organise a physical viewing of our new flat, it had to be virtual... Read more
Tenant
7th Sep 2021 (3 years ago)
J Queiros
All very efficient and helped throughout the entire letting process providing me with all the help possible with a good turnaround time.
Katie was very friendly and professional during all the stages, clarifying my doubts and always taking care to let me know when there was a lack of documents and when there was some progress.... Read more
Landlord
7th Sep 2021 (3 years ago)
R Raees
Many different points of connection made through a painstakingly long process (over 1 months since the holding deposit was paid). They tried to be helpful and were prompt in responding, however, there seemed to be a lack of communication between the different contacts which made the process much slower (& rather tedious) than it needed to be... Read more
7th Sep 2021 (3 years ago)
M Fernandes
As a student, it was the first time I tried to rent a room through an agent. Katie helped me a lot in my research and she answered to all my questions!
Update: I had a few problems just before moving in and Katie was amazing. She helped to solve the issues.... Read more
Tenant
7th Sep 2021 (3 years ago)
J Pereira
Leah Brazier made everything easier, definitely the best part of the whole process.... Read more
7th Sep 2021 (3 years ago)
M Kalathil
The team responded to my online query quickly and a viewing was arranged at a time convenient for me.
Young and energetic Elliot came on time to help me with the viewing and he was happy to answer my queries and gave me necessary details about the property. He was pleasant and professional and so far, I am satisfied with the service from him and the team.
Expecting the same quality of service in future too. Keep it up.... Read more
7th Sep 2021 (3 years ago)
M Lemanowicz
We applied for a property and were promised to b... Read more
6th Sep 2021 (3 years ago)
Taran
Would give 0 stars if possible - telephone for the lettings department impossible to get onto. I have been trying for the last 6 weeks; sometimes, the line automatically cuts and sometimes, someone picks up and hangs up. Even the Sales department cannot transfer to them. Absolutely ridiculous - many emails sent enquiring about properties. A few months ago, I requested video viewings when I got onto a phone line and they were never sent.
TLDR: just go somewhere else - these guys will waste your time.... Read more
23rd Aug 2021 (3 years ago)
R B
Stay away.... Read more
19th Aug 2021 (3 years ago)
E Miles
We viewed a property today and were very impressed with the lettings agent, Elliot. He was very personable, polite and answered all our questions really well considering he's only been there for a short time. Thankyou!... Read more
11th Aug 2021 (3 years ago)
E Nott
We had a pleasant experience sorting a rental with leaders. They were very busy at the time so it was sometimes difficult to get in contact with people in the office but once we got through they were incredibly polite, helpful and responsive.... Read more
Tenant
8th Aug 2021 (3 years ago)
D Murphy
I'm due to move out and was told by my landlord to contact leaders. I've been doing that and ice heard nothing and I'm due to move out in over 2 weeks!!! Not happy at all with this process... Read more
Tenant
7th Aug 2021 (3 years ago)
K Hardman
Elliot and Charmaine were excellent in our property search and very accommodating, honest, and knowledgeable in helping us look for a flat in a very fast moving market.... Read more
4th Aug 2021 (3 years ago)
L erasmus
Worst agency I have ever been with, they haven't aswer the phone for months!! They don't solve anything or help you, awfulll !!!!!!... Read more
Tenant
4th Aug 2021 (3 years ago)
A Sahare
Got to view a fantastic property today and Elliot was extremely friendly, professional and helpful in answering all our questions and showing us around!... Read more
4th Aug 2021 (3 years ago)
D Ley
Very poor service. I waited over 3 weeks whilst holding off on other offers, trying effortlessly to get in contact with the letting agents who would only respond every few days, making excuse after excuse about why there were delays in the deal, instead of being upfront about the fact that they were sorting alternative deals with other parties. Eventually the property was given to a third party (on Rightmove) but Leaders continued to tell me after that that they were having issues getting through to the landlord for us. Not to be trusted.... Read more
Tenant
28th Jul 2021 (3 years ago)
J Painter
We had a very good experience of viewing properties with Leaders team . We really appreciate all the help from Elliot. He was very cheerful and happy to help, which we really appreciated :)... Read more
21st Jul 2021 (3 years ago)
G Hanna
Elliot was very friendly, polite and professional. He was able to answer most of my questions on the spot and quickly confirmed answers to a few questions that required confirmation from the office. A very helpful viewing.... Read more
20th Jul 2021 (3 years ago)
S Singh
Closed to company lets for companies with revenue below 250k - trying to monopolise the housing market - Need a policy change asap... Read more
19th Jul 2021 (3 years ago)
S Christianou
The entire experience I had with the team was great. Elliot was super helpful, replied to all of my questions and was very accomodating in general.... Read more
16th Jul 2021 (3 years ago)
C Manga
Elliott was professional, very helpful and friendly. He gave me all the information I needed, and went above and beyond to make me feel valued. The team at Leaders has been really helpful. It's a shame the property did not match my requirements, but I'd be very happy to receive other recommendations from Leaders.... Read more
14th Jul 2021 (3 years ago)
P Basto
Rented a flat for 3years our manager property (Sarah Peterson) was always excellent helping throughout our contract. Although Leaders has a lot of extra fees and tried to rent the property without deposit which meant a bigger monthly rent.... Read more
Tenant
13th Jul 2021 (3 years ago)
E Webb
The people we spoke with were very patient with us as this was our first time renting. They were very nice and lovely and took the time to help us.... Read more
Tenant
9th Jul 2021 (3 years ago)
H Craig
We have received fantastic service from the Leaders Team. Elliot was charming, positive and knowledgeable showing us around the lovely property, and Charmaine followed this up with swift and helpful work which helped us secure the property. I would definitely recommend Leaders to anyone. Really excited to move in- thank you!... Read more
Tenant
8th Jul 2021 (3 years ago)
M Ibrahim
Just had my first viewing with Elliot from Leaders. The viewing was very smooth and to the point, definitely recommend it. On the admin side of things, Charmaine has been giving quick and helpful responses especially given that I had the viewing on the same day that I called to enquire about the flat... Read more
7th Jul 2021 (3 years ago)
A Divya
I did my first viewing with Elliot. He was helpful and professional. I’m still looking for a place, but I think Leaders are quite responsive and I hope to find the right place soon.... Read more
7th Jul 2021 (3 years ago)
J Higgins
Elliot was very helpful yesterday, he gave us plenty of time to look around the property and was very helpful with any questions that we had.... Read more
7th Jul 2021 (3 years ago)
J Cronje
Excellent service... Read more
6th Jul 2021 (3 years ago)
G Hill
Have been shown 2 properties by Elliot, who is a breath of fresh air. He tells it like it is and gives you HIS opinion, not a professional opinion. He will go far with his honesty! Now just find me a place to live ;)... Read more
5th Jul 2021 (3 years ago)
N
Leaders treats students so poorly. I've been treated with a lot of disrespect over the past few years, though definitely not by everybody there. Unfortunately they have control over most properties in Cambridge so what can you do... Read more
Tenant
3rd Jul 2021 (3 years ago)
E Ssewagudde
I dealt with an agent called Katie. She was prompt and professional.... Read more
25th Jun 2021 (3 years ago)
C Risher
Great service from Charmaine and the team at Leaders Cambridge. I'm relocating from overseas which is stressful enough but Charmaine's friendly and extremely helpful attitude and assistance took some of that pressure off. Very responsive and accommodating, great team.... Read more
Tenant
24th Jun 2021 (3 years ago)
S terranova
I really liked that Katie helped me with my house search. Katie explained in detail all the important information I needed, she was very nice, friendly, helpful and professional. In general I had a very good experience with Leaders agency who also offered me a hand in setting up the utilities, and provided advantageous offers such as the so-called "no deposit option".... Read more
21st Jun 2021 (3 years ago)
E Taylor
Really great service from Katie, she has been (and continues to be) very approachable, knowledgeable and friendly and is making the process of moving into my rented property as stress free as possible. Very pleased with the professional manner and service of Leaders, something I have not always experienced with previous estate and letting agents.
Very much recommend the Leaders team, the property viewing was also conducted very pleasantly and safely (re: covid).... Read more
Tenant
28th May 2021 (3 years ago)
S Moszczynski
Got prompt responses from Charmaine, and even though we needed to move within 2 weeks everything was sorted in that timeframe.... Read more
28th May 2021 (3 years ago)
N Jalal
Excellent service, highly recommend. Has been trying to find a property around Milton and Leah and Katie from the Leaders team has been really helpful with prompt responses.... Read more
26th May 2021 (3 years ago)
L Davis

Being in the Air Force, out-processing is the thing that everyone dreads when moving out of their place of residence as it normally involves extensive cleaning, having the property inspector review it, getting the results and making corrections, getting a memo signed from the Letting Agency saying you're good to go, and etc. Normally we only have a 2 week window to perform all this so this is one of the final things that get accomplished or prevent you from moving.
I'm happy to say that Zakarya Gangat was amazing to work with and that he provided excellent customer service throughout the whole process. I called his line specifically this past month multiple times and he was extremely flexible and always provided anything I needed in a timely manner. He understood that this was the last hurdle for me to go through and was very transparent on what needed to happen next.
Leaders has a great employee working w/them and couldn't sing his praises any higher. Thanks Zak!
- Logan Davis... Read more
Tenant
26th May 2021 (3 years ago)
M Suchanek
Katie and Leah made our move go very smoothly. We have been very impressed with the professionalism and how swiftly they arranged a viewing and processed our tenancy application. They were very helpful and quick in responding to emails and phone calls.... Read more
Tenant
24th May 2021 (3 years ago)
A Torio
Amazing service from Katie! I'm a first time renter and she made the experience as smooth and as quick as possible. She is super friendly, very understanding and quick to respond via email and call. She was super helpful and had information on hand, it really helped her sending extra information for renting. I would highly recommend her and the Leaders team.... Read more
Tenant
22nd May 2021 (3 years ago)
M Liu
We would like to give big thanks to Katie's excellent service. We are new to the UK and urgently look for a rental property. Katie is professional, after understanding my requirement, she promptly located several properties and follow up so efficiently. Really appreciated for your team's effort and I have no hesitation recommending Leaders to my friends!... Read more
Tenant
20th May 2021 (3 years ago)
J Handy
Edit: Proof of how terrible this company is below. Canned response to boost their metrics. In some responses not remembering to remove the template/placeholder text. As a local guide I cannot advise people in a stronger way, stay away.
Short review: The perfect example of what estate agents shouldn't be. Un-responsive, un-professional, happy to take your money, but will refuse to refund it.
We now avoid these lot no matter how good the property.... Read more
18th May 2021 (3 years ago)
T Lazaro
The entire team at Leaders have been incredibly helpful and efficient in aiding me with moving properties. A big Thankyou to Leah who has been very professional and helpful during what is a hectic time trying to move properties. I would highly recommend both Leah’s and Leaders services to anyone looking to move properties.... Read more
10th May 2021 (3 years ago)
A D
We really enjoyed having Katie S. show us around the property that we looked at. Katie had all the important information on hand, was polite, friendly and helpful. We were also happy to find out that Leaders can help set up utilities for tenants which would save anyone renting through them quite a bit of hassle.... Read more
Tenant
10th May 2021 (3 years ago)
A Therapy
Katie was very helpful and responded rapidly to my queries.... Read more
10th May 2021 (3 years ago)
J .P
would like to also thank team . Katie helped us in finding & throughout process. On requesting relocation early she understood problem & offered us flat before than committed.
Improvement can be done by reducing external dependencies wherever possible.... Read more
Tenant
7th May 2021 (3 years ago)
Rrj
Very responsive to queries and professional.
Highly recommended... Read more
4th May 2021 (3 years ago)
A Vessoni
A big thank you to the team at Leaders. A professional job from start to finish. Especially Charmaine who kept me informed of progress at all times.
I totally recommend the service provided by Leaders, Fast and effective.... Read more
3rd May 2021 (3 years ago)
I Starrs
Spoke to Katie regarding a property. She was very efficient and helpful with her service. I would definitely recommend to anyone looking into buying or letting a property.... Read more
30th Apr 2021 (3 years ago)
E Course
Our experience with Leaders has been fantastic! Katie has provided us with a lot of support during our rental process, she has been in continuous contact and has answered all of our questions so efficiently. Thank you for your great service and friendly communication.... Read more
Tenant
25th Apr 2021 (3 years ago)
L Kendon
Having not been a private tenant before, the team at Leaders (especially Charmaine and Leah) have been really helpful. From securing the tenancy through a hold deposit, right through to preparing to take tenancy on the 26th; they've been really glad to guide me through the very streamlined process, and responsive throughout.... Read more
Tenant
20th Apr 2021 (3 years ago)
C Oneill
I've been working with Leah who has been prompt , helpful and informative with all her responses to my questions. It's always a pleasure when the process is fast , efficient and faultless. Thanks Leah.... Read more
19th Apr 2021 (3 years ago)
S Abdi
We had very awful experience with their Cambridge branch. They were not honest at all with us as a customer coming from abroad. I would suggest anyone renting a property from outside the UK, be very careful about what they advertise. You will see completely different thing at move-in day. The staff were not helpful at all, and trying to convince us to go for an insurance which wasn't really needed for our case. Overall very bad experience. I would never use their service again.... Read more
Tenant
14th Apr 2021 (3 years ago)
B Finucane
I found Leaders to be very helpful and professional to deal with. I especially would like to thank Katie for her assistance and positive attitude.... Read more
14th Apr 2021 (3 years ago)
C Butler
Charmaine Tucker is an angel and a gem! She not only helped us find our home, but then was able to get us an early move in as well. Considering I am 9 months pregnant currently, that was a huge blessing for us! Leaders has been great all around with paper work, move in, and communication at all times. Thank you so much for a flawless move!... Read more
Tenant
13th Apr 2021 (3 years ago)
H carter
I have had help from Katie, who has been the most helpful, responsive and informative sales negotiator I’ve ever dealt with. She’s been so lovely and understanding, especially with my millions of questions.
I would highly recommend her. An amazing service, and immediate transition!
Thanks Katie!... Read more
13th Apr 2021 (3 years ago)
S King
Very fast response times and good communication between leaders and us (prospective renters). Made the process a lot easier.... Read more
Tenant
12th Apr 2021 (3 years ago)
L Quintana
Leaders gave me a very reasonable fee, and Charmaine delivered new tenants within days, with excellent communication throughout. A very professional and efficient service.... Read more
Landlord
11th Apr 2021 (3 years ago)
J Batters
I’ve had a pleasant experience with Leaders, I have been in contact with Leah and she has been very responsive and professional. Couldn’t recommend her more!... Read more
10th Apr 2021 (3 years ago)
H Cherri
Leah is good and supportive on my cases. Highly recommended her.... Read more
10th Apr 2021 (3 years ago)
N Mistry
This Estate Agents were really good to me. I was emailing a staff member called Leah who was so helpful and gave fast replies to any questions or issues I had.... Read more
10th Apr 2021 (3 years ago)
H Okpe
I am happy to leave a very positive review for this firm. From the first enquiry to the follow up phone calls they have been nothing but responsive and helpful. Will gladly recommend.
Helen... Read more
10th Apr 2021 (3 years ago)
A Araya-Williams
I was very happy with Leaders, they helped me to find an excellent property and were able to arrange the rental extremely quickly. Katie was my contact at Leaders, and was very prompt at replying to messages and keeping me in the loop at all times, I was pleased with the quality of service I received.... Read more
Tenant
9th Apr 2021 (3 years ago)
A Margarit

Deeply disappointed with Leaders and the staff.
Firstly very disappointed with the service Leah Brasier has offered. She was not responsive at all and we had to chase her a lot for the smallest requests. We called the office several times, trying to get in touch with her and because she was busy we were promised she would call us back as soon as she is free, not only that didn’t happen but when we called back and managed to get in touch with her she didn’t have the answers for us and promised that she would get the answers and call us back something that didn’t happen, but the outrageous thing is that she was not even trying to be apologetic for all the hassle created.
We have been trying to apply to two different houses, but because we have given the money for the first property to be taken off the market she didn’t even bother to pass our request to the landlord of the second house, by the time we have been informed of this it was too late for us to go any further with our request. She has given us no option into choosing the house we wanted plus we were given the “no deposit option” even though we had the money and we wanted to pay the deposit, apparently by the time we realised it was to late as well.
Due to COVID-19 we couldn’t view the flat, Leah has given us a list of furniture that the flat beholds, when we managed to view the flat, a month later (one week before moving in date) the list we were given covered only a third of the furniture. Obviously Leah told us it’s not her fault as the flat was advertised as furnished( again that why we asked for the list) we now have to pay for storage to be able to fit our furniture in the flat. The two sofas inside the flat were in a deplorable state and the landlord has decided to get rid of them. We have been told( via email) that the flat will no longer have the sofas inside by the time we move in, one week later the sofas are still siting with us and no one seems to have any answers for us other than they will be collected. I don’t even want to start with the “professional cleanliness” of the flat full of dust, one room smells of dog excrement and cobwebs on the walls.
We expected the contract a week before moving in date, but we received the contract on the check in date. We were supposed to collect the keys around 12 o’clock but we signed the contract after lunchtime on the same day because of that we had to delay the moving company, at our own cost and to rush into signing the contract.
The inventory list doesn’t reflect the reality and we had to spend a lot of time on feedback.
I wouldn't recommend this agency to anyone.... Read more
Tenant
3rd Apr 2021 (3 years ago)
C Margarit

Deeply disappointed with Leaders and the staff.
Firstly very disappointed with the service Leah Brasier has offered. She was not responsive at all and we had to chase her a lot for the smallest requests. We called the office several times, trying to get in touch with her and because she was busy we were promised she would call us back as soon as she is free, not only that didn’t happen but when we called back and managed to get in touch with her she didn’t have the answers for us and promised that she would get the answers and call us back something that didn’t happen, but the outrageous thing is that she was not even trying to be apologetic for all the hassle created.
We have been trying to apply to two different houses, but because we have given the money for the first property to be taken off the market she didn’t even bother to pass our request to the landlord of the second house, by the time we have been informed of this it was too late for us to go any further with our request. She has given us no option into choosing the house we wanted plus we were given the “no deposit option” even though we had the money and we wanted to pay the deposit, apparently by the time we realised it was to late as well.
Due to COVID-19 we couldn’t view the flat, Leah has given us a list of furniture that the flat beholds, when we managed to view the flat, a month later (one week before moving in date) the list we were given covered only a third of the furniture. Obviously Leah told us it’s not her fault as the flat was advertised as furnished( again that why we asked for the list) we now have to pay for storage to be able to fit our furniture in the flat. The two sofas inside the flat were in a deplorable state and the landlord has decided to get rid of them. We have been told( via email) that the flat will no longer have the sofas inside by the time we move in, one week later the sofas are still siting with us and no one seems to have any answers for us other than they will be collected. I don’t even want to start with the “professional cleanliness” of the flat full of dust, one room smells of dog excrement and cobwebs on the walls.
We expected the contract a week before moving in date, but we received the contract on the check in date. We were supposed to collect the keys around 12 o’clock but we signed the contract after lunchtime on the same day because of that we had to delay the moving company, at our own cost and to rush into signing the contract.
The inventory list doesn’t reflect the reality and we had to spend a lot of time on feedback.
We have had the worst most stressful experience and I will make sure to share this experience with everyone I know, upload this review on all the platforms known by me and NEVER to sign a contract with Leaders again.... Read more
Tenant
3rd Apr 2021 (3 years ago)
B Waard
Excellent service and pro-active responses from both Matthew Scott and Katie at the lettings department. Very pleased that a new tenancy was secured and the tenant move-in went smoothly. Much appreciated your effort and friendly communication.... Read more
Landlord
1st Apr 2021 (3 years ago)
L uddin
There was a mouse in the shop running around... Read more
1st Apr 2021 (3 years ago)
R Gr
I found Katie's interventions very professional and helpful. I really appreciated her competence and mediating actions.... Read more
30th Mar 2021 (3 years ago)
A Gondova
In the past week I have been dealt with by Katie, and I couldn’t fault her! Absolutely amazing customer service, always there when i needed help me everything, very efficient and just pleasure to speak too! Well done Cambridge leaders! ????????????... Read more
24th Mar 2021 (3 years ago)
N Jama
I literally had two weeks to find a rental property and Charmaine Tucker provided an outstanding service. She was there throughout the process and sorted out any issues promptly. I would like to also thank Katie for answering all my questions and relying messages to Charmaine in a timely manner. Both of these ladies are polite and very welcoming. Thank you both!
Kind Regards
NJ... Read more
Tenant
23rd Mar 2021 (3 years ago)
Y Pelaez
Our experience with Leaders has been fantastic from the first minute, they have helped us every step of the way and have been very professional in informing us everything about our home, especially thanks to the agent Leah who has been a great help, always professional made sure that everything goes perfectly. I only have good words to say about Leaders, renting with them has been a fantastic experience and they have taken care of everything. I am very happy with them and would recommend them.... Read more
Tenant
23rd Mar 2021 (3 years ago)
M Andersson
Leaders were amazing with helping me with my house move. Everything was done super efficiently and communication was amazing!!... Read more
15th Mar 2021 (3 years ago)
J Marques
The letting agent, Leah Brazier, was absolutely brilliant. Always available to help, professional, quite fast answering to all of our queries. Grateful to have chosen this agency to help me find a property that would fit my requirements. Thanks to all the team and specially to Leah.... Read more
Landlord
3rd Mar 2021 (3 years ago)
O Guerini
I was assisted by an individual called Katie and she was very helpful, thorough and exceptional with admin. We were able to approve a wonderful home within a few days. Great service, polite and seamless. Thank you for the lovely service.... Read more
Buyer
3rd Mar 2021 (3 years ago)
A Fine
I would like to appreciate Jade Cook, professional and responsive. Queries efficiently dealt with.... Read more
3rd Mar 2021 (3 years ago)
F Bertani
Very helpful and responsive staff, were happy to show us video tours of their properties (really useful during a pandemic) and helped me and my flatmates secure the house we wanted. Highly reccommended!... Read more
Tenant
2nd Mar 2021 (3 years ago)
N Ghosh

Absolutely disgusting the way they treat tenants. When I moved in the room was dusty and mouldy, I had to add additional evidence to the inventory as they had ignored multiple large areas of mould and a dent beside the door where the door hinge hit the wall. The fire door in the kitchen was broken by another tenant and Leaders took a week to fix it and even then the door doesn't close so is no longer legally able to be referred to as a fire door. Another tenant in the property was doing illegal drugs within the house and smoking inside, leaders were notified in November 2019 and they did not do anything about it other than send one weak email saying "please don't smoke on the property". They didn't do anything when that tenant decided to go on a rampage with friends and destroy the kitchen area and generally ignored our multiple emails and calls about the issues or replied saying "that sounds like a tenant dispute, talk amongst yourselves to sort it". The tenant even broke into another room in order to use it for a hang out space for himself and friends to smoke in and all leaders did was change the locks.
Becky the property manager was beyond incompetent and always ignore emails for at least a week before replying and would generally be stand offish about any issue that was brought to her. Leaders always did the bare minimum and never made a large effort to fix any issues.
Helen the manager is also useless as she would barely concentrate when on the phone and is generally condescending and rude to talk to. I have since moved out but they have charged me a £45 cleaning fee because there was a little dust on some shelves because I hadn't lived there for 3 weeks and I was unable to return die to national lockdown restriction.
I would never recommend Leaders to anyone and would advise people to avoid them at all costs as it is not worth the hastle as you get a poor quality living environment and poor quality customer service.
Edit: Leaders do not know the meaning of the phrase "do not contact me again" when disputing my deposit
I signed off my last email to them with this phrase and they decided to call me because I was going through the dispute process and I had a 20 minute phone call with Helen detailing all the reasons that I was going through with the deposit and again signed off with "do not contact me again" to which Helen decided that was an invitation to call back again. I am going through with my deposit dispout despite Leader's shady tactics of adding my email saying that I was tired of them not doing anything so just release my deposit despite my follow up email and call saying to disregard that email but I guess Leaders don't actually read the emails or listen to you when they call you.... Read more
Tenant
22nd Feb 2021 (3 years ago)
J beaumont
Katie has been our point of contact at leaders and she has consistently been super helpful with our apartment search! She calls me to keep me informed and emails with new properties when applicable. She doesnt push and isnt baggering, which makes us feel super comfortable. She is also so friendly!!
Jack who had shown us round a property was also super friendly and answered questions honestly and helped us get a better understanding of the area.... Read more
20th Feb 2021 (3 years ago)
C Anca
Awesome help from the Leaders team in securing a rental property. Charmaine was always helpful and happy to answer to all of my questions. She made the process very easy. Thank you!... Read more
Tenant
20th Feb 2021 (3 years ago)
S Nairn
They are so good at what they do, they found me tenants very quickly and helped with getting the house ready for letting. We have found our property manager very helpful and responsive. They certainly know their stuff, if you need a letting agent there the place to go.... Read more
Landlord
20th Feb 2021 (3 years ago)
S Henderson
It was my first time using a letting agency and I got a little overwhelmed but the service I received was amazing and helped make the process run a lot smoother, in particular Leah, she was extremely patient with me and went above and beyond to help.... Read more
Tenant
19th Feb 2021 (3 years ago)
B Saunders
Jade has been a professional and responsive property manager for my rental property in Cambridge. She answers queries from myself and the tenants quickly and efficiently and keeps my landlord portal up to date. Thank you.... Read more
Landlord
18th Feb 2021 (3 years ago)
O Gray
We received great quality and professional customer service from the Lettings team. Leaders were very flexible around our needs when we were unfortunately unable to sign a tenancy due to Covid, with special thanks to Katie for always responding to us promptly. Katie and her team were always there at the other end of the phone when we had questions about the tenancy, and were understanding of our changing circumstances due to Covid.
Choosing a good estate agents was really important to us as we'd had bad experiences with other agents in the past, but having received a consistently positive service from Leaders, I would not hesitate in reaching out to them again when finding a new property. Many thanks to Katie and the team for all their help.... Read more
18th Feb 2021 (3 years ago)
R C
After a rather unsatisfactory year with Leaders, who have been managing a property for me, things have improved significantly with the aid of my new contact at Leaders, Jade C. Jade is professional and very quick to respond to any concerns of mine. I'm hoping we can continue our collaboration in the future.... Read more
Landlord
18th Feb 2021 (3 years ago)
C Wraith
I am a contractor with leaders I have worked with Jade who is a Property Manager at leaders for the last year.
Jade is hard working, always very polite, professional and orgainsed and its a pleasure to work along side Jade.
Clare Ashfields... Read more
17th Feb 2021 (3 years ago)
C C
Jade provides a very efficient and professional service, she responds to my emails promptly and works with my best interests in mind. I would 100% recommend.... Read more
16th Feb 2021 (3 years ago)
P fitness
Jade Cook is a professional property manager, she has managed my property as we would expect it to be. She is reliable and always able to help with any questions I have. I am happy to have Jade as property manager and trust her expert advice.... Read more
Landlord
16th Feb 2021 (4 years ago)
G Moore

UPDATED: STUDENTS DO NOT RENT FROM LEADERS. Our so-called Property Manager has "given up on this property". We have had no hot water or heating for three days. This weekend (13-15/2) it has been below 0°c.
Also I did make a complaint with customer relations as invited when I wrote the previous review. I was assigned a handler, who investigated and then asked for lots of clarification. I spent over an hour collecting the evidence asked for. I was ignored for 9 days despite asking three times if my email had been received.
Terrible service throughout. The only exception to this has been Charmaine and the other receptionists in branch, who are trying to contact our property manager for us as he is not responding to the repair request made via the official channels.
I urge you not to use this letting agent.
Original:
I have been renting a Leaders Cambridge property for 4 months. The property did not meet the standards we were told to expect including work on the garden, cleaning and the interior finish. There are also safety issues which we raised as soon as we moved into the property and have still not been repaired. Our Property Manager has repeatedly been unresponsive over email. Furthermore, Leaders have breached our tenancy agreement more than once by sending contractors around without any warning. That being said, the Office staff were very helpful when we realised one of the keys we had been given was not for our property and quickly helped us sort it. Please note that I have already contacted Leaders with these concerns and attempted to engage in discussions about the service they have offered.... Read more
Tenant
15th Feb 2021 (4 years ago)
N Taylor
Absolutely thrilled with the help of the Leaders team in securing a rental property!
Leah and Charmaine have been a total Godsend. Within the lockdown period they managed to get me a physical viewing, and then showed no end of patience and support while I got things lined up. Charmaine was super helpful and efficient dealing with my questions and wobbles during the application process, and kept me updated as soon as each duck was lined up ! Thank you so much ladies !! Can't wait to move into my new home ??... Read more
Tenant
8th Feb 2021 (4 years ago)
E
We are very grateful for all the help, support and advice Charmaine provided us throughout the rental process. She has always responded to our queries in a timely manner and keep us well informed on the progress. Charmaine had delivered excellent customer service, which had certainly exceeded our expectations. We would not hesitate to contact Leaders again in the future for any property service needs.... Read more
Tenant
7th Feb 2021 (4 years ago)
T Naboulsi
Very good experience working with Leaders. Bethany is very professional and answered every single question I had in a quick manner. Moving to the UK for the first time is challenging and having the help from Leaders is truly appreciated. I recommend them.... Read more
Tenant
3rd Feb 2021 (4 years ago)
A A
Very good experience. Leah was very helpful in making our move quick and easy. Would highly recommend.... Read more
2nd Feb 2021 (4 years ago)
D bhattacharya

Google should have provided a negative value for review. I can say that Leaders Cambridge is grossly incompetent, unprofessional and lie as well. I booked a flat for renting via them and confirmed everything in December 23, 2020 and my moving in date was January 20, 2021. In that one month they could not make the flat ready in time although the flat was not occupied. Finally they handed over the key on January 21 due to which I was in trouble since I left the previous accommodation. Even after moving in I found multiple lights are not working, bathroom flush not working and heating is not working in one room. After repeated complaints, email and verbal they finally fixed the flush (half done since water leaks) and room heating (after 3 days). Light bulbs no although kitchen area is dark and I am not able to cook due to that.
In general I found they do not reply to email and property manager is never available on phone.
I would not recommend Leaders Cambridge to anyone.... Read more
Tenant
29th Jan 2021 (4 years ago)
T Wheeler
We have just changed agents to Leaders and cannot praise them enough. Thank you to Matt and Katie for your efficiency and professionalism at all times.... Read more
27th Jan 2021 (4 years ago)
H Harvey
I was delighted with how Leaders dealt with my queries regarding letting my properties and the management service Leaders offered. I found Katie helpful, knowledgeable and professional. I will definitely consider using them in the future. Thank you.... Read more
Landlord
14th Jan 2021 (4 years ago)
S Reeve
Katie from Leaders Estate Agents Cambridge.
Helped me rent a place , Very helpful and very professional, Leaders are top of their game.... Read more
Tenant
14th Jan 2021 (4 years ago)
N Sarll
Have no hestitation in recommending Leaders to all my family & friends if they ever wanted to rent a property in Cambridge or it's surrounding villages. I personally dealt with Katie who I found to be very professional, answered all my queries quickly & was just an absolute joy to deal with.... Read more
14th Jan 2021 (4 years ago)
C Neal
Excellent service, would 100% recommend. Always kept me updated throughout the process... Read more
13th Jan 2021 (4 years ago)
G Brosnan
its amazing!!... Read more
13th Jan 2021 (4 years ago)
J Brosnan
Very professional and experienced team all very helpful!... Read more
13th Jan 2021 (4 years ago)
L Brazier
had a great experience with leaders recently, strongly recommend them, great team, so polite & professional. I will continue to use them for future property enquires. 5 stars!... Read more
12th Jan 2021 (4 years ago)
J Cross
Katie has been helping me with my property search and she has always been so professional! Recommend Leaders... Read more
12th Jan 2021 (4 years ago)
A Varghese
one of the worst letting agents.No proper maintainance.No heaters were working .Call them and then after a long time I got a message we will fix your work after we left the property.Also so irresponsible .Water leaking ,shower glass broken .No sort of maintainance work done .... Read more
Tenant
5th Jan 2021 (4 years ago)
K Maniam
Leaders are very professional in their service and responds well. They have good lettings and deserve appreciation. They are very transparent and kind. I could find a home within a very short period of time and credits to Leaders... Read more
Tenant
2nd Jan 2021 (4 years ago)
S Brimblecombe
We were fortunate enough to work with Charmaine who dropped everything to help us out of a very difficult situation regarding a buy to let mortgage and rental valuation.
I called her on the Tuesday evening and she was standing in our living room Thursday morning with her manager, Matt who was equally helpful.
I was extremely impressed by all aspects of the service and will definitely be using Leaders when letting out our property. Charmaine inspired confidence in me that our house will be in safe hands.... Read more
Landlord
20th Dec 2020 (4 years ago)
T Press
If I could give zero stars I could. Prospective tenants, RUN. I don't care how good the house you've found is, if it's managed by Leaders it is NOT. WORTH. IT. They are utterly incompetent. Tried to tell us we had debt from previous tenants, slow at ordering repairs to the property, some of them are downright rude and impossible to talk to reasonably. They have cost us money and a great deal of time trying to untangle their mistakes for them.... Read more
Tenant
2nd Dec 2020 (4 years ago)
D juan
Not attentive, lack of response and interest... Read more
16th Nov 2020 (4 years ago)
H Temple
Overall, very good experience so far!... Read more
14th Nov 2020 (4 years ago)
N Schafer
I had a really good experience working with Katy, She was really efficient and friendly and made my move a hassle free experience. I would unreservedly recommend leaders.... Read more
1st Oct 2020 (4 years ago)
P rangadurai
Working with Katie (Leaders Cambridge) has been an absolute delight. She guided us very well through the entire process and went out of her way to ensure smooth communication. Moving from Germany to the UK, especially during this COVID times has been a challenge but Leaders have maintained full transparency of the process and been very patient in answering all questions and expediting things wherever possible. They worked very well around our schedule in-spite of time difference and long distance. Very happy with the services and absolutely recommend them !... Read more
Tenant
23rd Sep 2020 (4 years ago)
S Dladla
Thank you to the Property Management team for always being so responsive and helpful. Happy to be managed by Leaders especially Ms Petersen
Miss Stoke... Read more
8th Sep 2020 (4 years ago)
D Amps-Woodward
Absoultely fantastic servce. They really came through for me as i had a short window to move as i was starting a new job. My agent was Katie and she walked me through every step of the process and made renting my own place seem less daugnting of a process. Would highly recomend to litteraly anyone... Read more
Tenant
5th Sep 2020 (4 years ago)
O Yaman
Their Cambridge office terribly amateurs. Our property manager is simply changed 6 times now. A bathroom is not fixed for the last 6 months.... Read more
Landlord
28th Aug 2020 (4 years ago)
D Rubin
Not a bad agency but quite slow when it comes to dealing with broken goods replacement and repairs in the property.... Read more
Tenant
22nd Aug 2020 (4 years ago)
E Chartier
Thanks to Nicki for his professionalism, his availability and his reactivity. We were able to communicate despite the language barrier. He was there to reassure us. We are satisfied to have had this contact.... Read more
11th Aug 2020 (4 years ago)
C Ludford
The lettings team are all fantastic, would highly recommend! Right from our first viewing they were brilliant, and we felt secure and safe as students. We were mainly handled by Charmaine, who was always knowledgeable with our queries and would absolutely go the extra mile for us. The rest of the team were always so friendly and polite when we came into the office.... Read more
Tenant
7th Aug 2020 (4 years ago)
C Miller
I have run a local relocation company for 15 years and Charmaine at Leaders is one of the most responsive, helpful and professional negotiators I have encountered. A pleasure to work with... Read more
7th Aug 2020 (4 years ago)
K Rogers
Dominic and Beth have been amazing whilst helping me find a house to buy. They've been professional yet friendly from the start and have made the process far less stressful than I anticipated. Highly recommended.... Read more
Buyer
6th Aug 2020 (4 years ago)
M bennett
Me and my partner went for a viewing last week, we was shown around the flat by a young lady called Katie i believe. She was ever so polite and professional, highly recommend :)... Read more
6th Aug 2020 (4 years ago)
J Smith
Lovely team and always willing to help with anything along the way. Couldn’t recommend enough!... Read more
5th Aug 2020 (4 years ago)
D Paterson
Brilliant service from the team at leaders, especially Matt Scott who’s communication was excellent and made the whole process smooth... Read more
5th Aug 2020 (4 years ago)
K Peters
I would like to start by saying that Matthew came to visit my property and I must say that not only was it the most amazing experience of my life but also one I will never forget. Ever.
Upon meeting Matthew I could tell I was dealing with something special, possibly supernatural. Not only is he the best looking and well dressed man I have ever met but also extremely informed and knew almost everything there was about Real Estate. The valuation was fantastic and I can’t wait to build a long lasting relationship with him if I am lucky enough. He left the house a week ago and his aurora remains within the property and likely adds more value. His aftershave also leaves the house smelling like a summer breeze. Thank you Matthew, never change.... Read more
Seller
5th Aug 2020 (4 years ago)
A N
My current property manager is Becky Davis. She is excellent. Becky has dealt with everything I have spoken to her about with speed and professionalism. Her open and regularly communication allows me as a tenant to feel assured that things are moving. Becky's customer service style also allows me to feel like i can contact her directly anytime and that she is there to help. She is a credit to the business.
I wouldnt say that is the case for my previous experiences.... Read more
Tenant
5th Aug 2020 (4 years ago)
J Steward
Very helpful staff... Read more
5th Aug 2020 (4 years ago)
H Rayner
Professional and incredibly helpful team... Read more
5th Aug 2020 (4 years ago)
T (StopCryingLmfao)
Great people, really helpful... Read more
5th Aug 2020 (4 years ago)
M Pricey
Very good service and a very good company would recommend this company to any body there's a young lad jack eade very professional young man who is going to go far. Really really good company... Read more
5th Aug 2020 (4 years ago)
J Draner
Take photos of everything! On move-in, they noted everything as in good condition. We fortunately took pictures of every scratch, bit of mold, missing caulking, dent, toilet ring, etc. Though they ignored our amendment to the inventory report, of course at check-out, they noted all the same things as problems. All of a sudden, they took pictures of everything and cited it as a problem despite calling it great at check-in. We're sure they would have charged us our entire security deposit had we not already documented the issues. Fingers crossed they don't still chose to engage in a pointless three month battle in attempts to rip us off.... Read more
Tenant
3rd Aug 2020 (4 years ago)
Clémence

If you're a tenant, don't make the same mistake as me and stay away from them. Or at least bear in mind that as a tenant, you won't be treated fairly, they're here to help landlords, not tenants. Avoid their membership/'no deposit option', even if they sell it as a way of making the tenants' lives easier (they pressured me into it, saying otherwise the landlord wouldn't accept my application). You'll pay around £50 a month (non refundable) and they'll still try to ask you money at the end of the tenancy (and if you want to dispute it, you have to pay a £120 fee). I think with a deposit, you're more protected as a tenant, this scheme really felt like a scam to me. As a not-so-fun anecdote, at the end of my tenancy, Leaders asked me, on behalf of the landlord, to pay £120 for gardening. It was a first floor flat with NO GARDEN (I had to insist twice on that fact to make them drop the matter). Leaders made me see why letting agents are one of the most disliked professions in this country, will definitely avoid in the future.... Read more
Tenant
30th Jul 2020 (4 years ago)
S Castellano

Absolute scam.
We were promised a furnished apartment and recieved little of what we were shown and promised during viewing. Afterwards, despite Leaders agreeing it was severely under-furnished, we recieved nothing we were subsequently promised for the duration of the lease, even in spite of asking multiple times, us going to managers, the request getting approved, etc. Always, no matter what was agreed, it never showed up and just dragged on as a perennial email chain for the entire duration of our lease.
On move-in, the place was an absolute mess: dirty, with trash on the ground, and with unfinished paint jobs, ladders, and tarps everywhere.
Our property manager regularly ignored our requests for weeks at a time. Sometimes this was tactical so as to force us to pay extra while waiting four weeks for a response on if we would get a couch.
On move-out, we asked repeatedly for instructions but recieved none until after we had vacated the property. At that time, we were told we would need to pay an extra month for not giving notice of our intent to vacate (despite the lease being expired). We also had sent them emails to that effect for six weeks prior anyway, and there was no mention of them wanting anything more formal from us. Needless to say, there is also nothing about giving notice beforehand in the lease.
They also told us to mail in the keys and then at the last moment tried to pretend the keys being in the mail would be grounds to charge us for overstaying our lease. It was almost comical because they had been ignoring emails for several days beforehand on how to return keys, so I have no doubt this was intentional.
Ultimately, they are masters at scamming in every way. I regret ever paying my first month's rent against my judgement when they had at that point already violated the lease agreement in multiple ways. They act kind, but they are snakes, and I can only hope they grow to develop into better people later in life.... Read more
Tenant
25th Jul 2020 (4 years ago)
J Davies
Matthew Scott has provided me with exceptional service over the last few weeks from initial meeting to finding me tenants and getting them moved in.... Read more
Landlord
24th Jul 2020 (4 years ago)
A Petcu
I had to phone them 4 times to have a video presentation sent by email. Every time i phoned i gave my details.... on the 5th occasion the email finally came through. I get high workloads can cause delays but simply ignoring/failing to communicate with potential customers who pay significant fees to rent through them is unprofessional and substandard, i was expecting more from "Leaders"..... Read more
Tenant
24th Jul 2020 (4 years ago)
K Mortimer
Bethany has helped me so much in finding a perfect rental property for me and my family. She has guided me through the whole process and answered all my queries quickly and in such a helpful manner. Great service, honest and helpful.... Read more
Tenant
22nd May 2020 (4 years ago)
E Miah
I am extremely grateful for the service that was provided at Leaders. I am also really grateful for Katie’s help throughout the past month and for being so patient with my questions and helping me to understand the renting process. Definitely would recommend Leaders if you’re trying to find a property to live as their team are extremely helpful.... Read more
Tenant
30th Apr 2020 (4 years ago)
S Kumar
Bethany was professional in handling my case as a tenant. Letting process of Leaders is smooth and I faced no problem even in the current lock down time due to COVID19.... Read more
Tenant
23rd Apr 2020 (4 years ago)
O Hamilton
Katie was a great help throughout our experience with Leaders and very attentive & reassuring. Would recommend!... Read more
31st Mar 2020 (4 years ago)
A Iqbal
Lee Morris of Leaders Estate Agents
Cambridge demonstrates exceptional knowledge and a wealth of professional experience in residential property, buying or selling.
A natural flare for excellent customer service experience with attention to detail and a great asset to have on my team.
A big thank you for listening to my specific requirements and finding a home for me in as little as two days from viewing to purchase.
Mr Iqbal... Read more
Buyer
3rd Mar 2020 (4 years ago)
J Southwick
Chloe at Leaders was great. I was looking at a house through Leaders, that although I didn't end up buying, found the service offered the right balance of interested in my requirements and concerns without being pushy. Thanks.... Read more
27th Feb 2020 (4 years ago)
R Sora
Letting from Leaders Cambridge was such a degrading experience that I've decided to buy a house instead. I've previously used Leaders in other parts of the country, but the Cambridge branch is definetly lacking proper management.... Read more
Landlord
4th Feb 2020 (5 years ago)
S Ericksen
Katie was incredibly helpful, offering me a number of additional solutions I hadn't considered and following up regularly with new postings during my relocation from Southern California. Recommend.... Read more
31st Jan 2020 (5 years ago)
M Phillips
Nicki and Matt could not have been more accommodating in helping us through the process of renting a property via Leaders. We needed to move quickly and they made sure there were no delays, and advised through all the steps of the contract negotiations with our landlord, without fuss. Really pleased to work with them and enjoying our new home, would recommend!... Read more
Tenant
26th Jan 2020 (5 years ago)
A (Ax)
In finding a rental property they have been a pleasure to work with. Prompt and clear communication, reactive to issues. Also they manage a good selection of properties, all of the homes on my shortlist were managed by Leaders.... Read more
21st Jan 2020 (5 years ago)
A Go
Being new to the country, Leaders (especially Nicki) made the letting process as seamless as possible. Attentive, responsive, and a sense of urgency with everything they did. Problems with the flat did arise, but the Cambridge office has been nothing but helpful and were quick to fix anything that came up.... Read more
Landlord
20th Jan 2020 (5 years ago)
J Welton
Katie was fantastic and was very accommodating despite our difficult schedule, even though I found a property elsewhere I would highly recommend her! Will definitely be going back to her if we move again.... Read more
14th Jan 2020 (5 years ago)
A Sousa

Short commentary:
Horrible and terribly disorganized.
Long commentary:
I am very disappointed and frustrated with their services. About one week ago I saw a property (number 69 flat close the train station) on right move and I made the enquiry to view it. On the next day I was contacted by one agent and we agreed about viewing this property on the past Saturday (November 23rd) at 3.30 pm. So far so good.
On Saturday I arrived to the local at 3.30 pm and for my surprise I did not see anyone in the street. I walked around the building and I saw no ring bells at the entrance doors. After a failed attempt to speak with any agent by phone, I sent a new email to the same agent I emailed before and this person tells me that a different colleague is inside the flat. As you can see this information is useless because I could not tell I was at the street... So, I sent another email asking to inform the person inside the flat I was waiting outside... After some minutes I get a new email saying the colleague inside the flat had to leave for another appointment. Curiously I did not see anyone leaving. Anyway, they just made me lose my time and money going there. They should at least have given me a call asking where I was! The phone number we are asked to provide during the enquiries must be used for something.
After this, my girlfriend contacted them and we made another arrangement to view the property on the next week. However, to my surprise the day before I get a new email by other agent saying the property NUMBER 85 at the same street had been let and that we could no longer view it. Now I was terribly confused. I was interested on the property number 69, not 85... This agent also asked me to give a call... A call to which number? I sent an email asking and I am still waiting for an answer. We asked then if the property number 69 was still available and unfortunately we were informed that both the 69 and 85 had been let.
Well, this shows a terrible disorganization in this agency. They above all should know that nowadays is very difficult to find an house close to the train station and at a reasonable price. Instead of helping us they are just making it harder.
Just to answer to your comment bellow.
Once again you show you are misinformed about what happened. I did not send any email saying I was running late for the appointment because I was there at the time we had agreed. I guess you can check on this... I did send an email 10 minutes after my arrival but just to say I was there. I had to send it because you neither called me or messaged me, I was unable to ring the bell and I haven't seen anyone in the street looking for me...... Read more
23rd Dec 2019 (5 years ago)
D Goremtv
The best in property management and quick respond, my experience with them as a tenant so far is great. I have no regrets!... Read more
Tenant
19th Dec 2019 (5 years ago)
O Harc
Apart from Katie every single thing about leaders are horrible... I would never ever work with them again...the worst estate agent in Cambridge... the flat we moved in is in a terrible condition..... nothing works properly...there are no proper furniture... It’s been 3 weeks and still lot to do. I really really regret renting a place from them. But Katie is a very nice, very polite and very helpful young lady..... Read more
Tenant
8th Dec 2019 (5 years ago)
G mahajan
The team at Leaders was extremely organized, helpful and efficient as they helped us with our move from London to Cambridge. Our case was mostly handled by Katie and she was very polite, understanding and competent in all our dealings and paperwork. I would really like to thank Katie and the entire team for a smooth transition to a new home and place.... Read more
Tenant
5th Dec 2019 (5 years ago)
Y shaik
How bad service they are giving to me , I am 10 mins late to view, but even I haven’t receive any call from leaders letting, it’s too bad. You people have to understand our situation... Read more
26th Nov 2019 (5 years ago)
washy
Zschetisters... Read more
13th Nov 2019 (5 years ago)
S Biris
am very pleased with Katie who has proved to be a professional with great character. A wonderful girl who knew how to read the client and even when I felt discouraged gave me confidence. Thank you. I can only say "DOWN HAT" in front of her... Read more
24th Oct 2019 (5 years ago)
V Presz
Charmaine was very responsive, friendly and helpful as I got myself organized for a fresh start in my new place!... Read more
Tenant
16th Oct 2019 (5 years ago)
C Eade
Great service and support. To be recommended!... Read more
11th Oct 2019 (5 years ago)
A Cidral
Great service. Charmaine, in particular, was very helpful and promptly answered all of our questions.... Read more
4th Oct 2019 (5 years ago)
A Baranbo
I rent a property in Cambridge through Leaders. It was great experience to work with such professional estate agents, specially Nicki Player who was my first contact person through the whole process. I would highly recommend Leaders Cambridge and wont hesitate to use them as estate agents again.... Read more
Tenant
3rd Oct 2019 (5 years ago)
E G
Great service from Leaders. A special thank you to Bethany who was so helpful organising many viewings for us and finding us a lovely property. The whole process was easy and communication was fantastic! Definitely recommend :)... Read more
Buyer
3rd Oct 2019 (5 years ago)
D Small
Leaders has been a great Letting Agent to use for someone new to Cambridge. I got the pleasure of working with Katie and she was very helpful and professional... Read more
Tenant
2nd Oct 2019 (5 years ago)
K Lattimore
Although I didn’t end up moving to Cambridge, Katie was so friendly and helpful when organising viewings and knew exactly what I was looking for. 100% recommend.... Read more
2nd Oct 2019 (5 years ago)
S MAHAARACHCHI

We moved in to our apartment in the dead center of Cambridge few weeks ago.Not only we are really happy with our place I cant thank enough to Leaders and their staff for the assistance and guidance given right from the time we contacted them few months back.They are very professional and genuinely helpful. Bethany whom we met initially and stayed in contact till she handed over the keys (and even after) is amazing.She truly was the fist impression to us of how helpful and resourceful Cambridge residents are to anyone moving in new .Katie who assisted with all pre and post paper work and other communications was so helpful and efficient too.Coming from a big city (Los Angles ) after living there for almost 20 years we thought we are down sizing to Cambridge for an year by moving to a comparatively smaller place. But little that we know we are right sizing for a new joyful experience. We love this city and its residents almost as our home town and feels like home already. Leaders ,Bethany and Katie offered us the first impression of how great Cambridge will be ,for that we are truly grateful .... Read more
Tenant
30th Sep 2019 (5 years ago)
H Ruffieux
Great service by Charmaine Tucker. Very helpful and responsive at every stage of the process. Highly recommended.... Read more
22nd Sep 2019 (5 years ago)
M Roke
Jack was very helpful and good service overall... Read more
18th Sep 2019 (5 years ago)
C Baylis
A good estate agency. Katie in particular was very helpful and really quick getting back to us. Highly recommended!... Read more
17th Sep 2019 (5 years ago)
B mónika
This is the first time that we are renting a house from Leaders.They are so quick and Nicki was so helpfull.We are so happy that we chosen them... Read more
Tenant
13th Sep 2019 (5 years ago)
A Anon

If you would love to live in a house WITHOUT DOORS FOR 6 MONTHS, then this is the Estate Agents for you.
Our nightmare tenancy started last July. We went with Leaders because the sales team seemed so helpful. Please don’t let this fool you as as soon as they received our money this all changed.
When we moved into the property we were disgusted by how unclean it was. Dead flies on all window cills, brown liquid in the fridge This obviously wasn’t up to standard but as we were new to renting I didn’t pick them up on it even though I wish I had. We did however pick them up on the list of key things that were wrong with the property that we’re not rectified prior to us moving in (even tho listed on the inventory which was concerning).
The list included: Broken hob (one of the switches was broken off), non functional washing line (that was rusted and twisted), rotten broken gate and rotten broken outside storage area ( that was filled with junk like a bike frame). I sent these issues to our property manager expected them to be fixed fast as they should already be fixed. IT TOOK OVER 2 MONTHS TO GET A HOB THAT WORKED AND TO GET A NEW WASHING LINE. We had a contractor come that said the storage and gate was rotten and needed replacing. This work never got done throughout our thirteen month tenancy! We had homeless people terrifying us by sleeping in our garden and sitting just outside our bedroom window, due to Leaders never replacing our gate! May I add that I called / emailed our PM (property manager) countless times and this didn’t seem to make a difference, she didn’t even respond to the majority. Once when I called about some of the work that had been neglected for months she had the cheek to say we were not priority! Which left me wondering what Leaders priorities actually are.
Leaders informed us we owed them over £300 which turned out to be fees we had already paid! And a late payment fee that was because our property manger couldn’t respond when I was unsure to whether we were paying upfront or monthly! This hadn’t showed up on the system. I couldn’t believe they were chasing us up for money and hadn’t done the necessary checks to see if we actually owed it.
6 months in and we got a new property manager WHO WAS EVEN WORSE THAN THE LAST. This is around when our bedroom door fell off. We had two doors in the property one to the bedroom and one to the bathroom that was in the bedroom, they were the same folding doors. They sent round a contractor that said the door was never put up correctly and it needed replacing. Soon after this our toilet door fell off leaving us with absolutely no privacy as this was an en-suite and the bedroom was ground level and we didn’t even have a bedroom door to block the front door. All our clothes and belongings smelt awfully of damp as the water vapour would obviously escape into the bedroom and I suffered with a throat infection and cold for over 3 months. We had to store these heavy doors in our tiny hallway (which was only big enough for one person to stand in) I thought this would be against health and safety! At one point one of the doors we were forced to store fell on our expensive downstairs television and smashed it. These doors were never fixed.
It took us over a month to receive our deposit despite leaving the house immaculate. We were told by our PM we would receive in a week but later found out she no longer worked for Leaders when she told us she was going on annual leave! When I called Leaders nobody seemed to know what was going on with my money! I finally got an email stating my deposit would be refunded within 4-5 working days. 6 days later I call and it can’t yet be refunded as who was dealing with it hadn’t put it on the system and he had gone on annual leave!
There are more issues I could list but to sum up Leaders Cambridge have been completely unreliable and untrustworthy and made our tenancy absolute HELL. For those reasons I will never rent through them again and will advise everyone I know to do the same!... Read more
Tenant
10th Sep 2019 (5 years ago)
A Homes
Worst estate agency ever! Check them on Trustpilot and you will understand.
It took more than a month to fix a dishwasher and a washing machine.... Read more
21st Aug 2019 (5 years ago)
M geyik

*** Stay away from this company if they are also managing the property ***
Our nightmare started in August 2018. There was a lady called Amy (she is not working any more though). They took all my details wrong. I paid deposit, NDO fee, insurance and 6 months rent in advance (probably because I'm foreigner) beginning of August and had arranged to meet for the keys on Aug. 22. 1 week before, I asked them to confirm if all is good but they told me that they cannot find my details. So we had to reschedule the furniture company. Costed us around 110 GBP if I remember correct.
Now, we are again at tenancy renewal period. 3 days left to expiry and still no responses to our numerous numbers of e-mails. Our Property Manager, Sales contact person and many other people from Leaders have changed 4 times in a year. Every time, we were sending an e-mail to a new property manager or another person from the lettings. They cannot even keep their employees happy. Last year, there was a guy called Jamie who has been incredibly helpful but heard that he moved to Tucker Gardner.
Moving a house is already stressful. If you want to add more, please go ahead. Otherwise, stay away from Leaders Cambridge (both branches). They simply do not respect the tenants and have a strange an attitude their clients.... Read more
Tenant
16th Aug 2019 (5 years ago)
C woodcock
Very helpful and polite.... Read more
14th Aug 2019 (5 years ago)
M Cook
Really poor using this company as a tenant. Attempted to place lots of charges against an inventory, which was dropped as soon as the case was referred to TDS. Avoid if renting.... Read more
Tenant
3rd Aug 2019 (5 years ago)
M P

I do not use to give such a bad rating but Leaders has honestly provided me the worst experience I have ever had in my entire life with a letting agent. I honestly don't understand why their overall rating is above 4 stars at the time of my review (majority of the reviews left must be from old/present employees at the agency, and not actually tenants and landlords.)
Firstly, if you want to get robbed, this is actually the place to be.
1) we were forced to take a non-deposit Option at renting as we were told the regular deposit option was apparently not possible for our situation. It turns out to be additional £80 per month on top of the monthly rent, which you will never see back, and do not cover any additional costs if any when moving out.
2) our first bill paid to Leaders besides £400 Check in fee included £150 Check out. This is almost 5 times what I paid for agencies in London ...
3) At check-out we have been left with an inspector who visibly just finished her studies and was way too unexperienced to carry out these reports, as most of the staff at the Leaders Cambridge agency apparently (I also forgot to mention that the turn-over was high there and that we never got the same person dealing with our questions each time we addressed them in person at the agency).
We were then provided the bill of the check-out costings 5 months after moving out date while on moving out, our inventory report noted nothing that required further fees (this should not be possible in a first place. We also learnt after that this coincided with some damages made by current tenants after us - which they made us cover for).
We firstly have been in contact with Teella Brassington when another agent suddenly started to answer instead of her, Keisha without any introduction (we learnt after discussing with landlord that Teella suddenly left without notice - this totally reflect the unprofessionalism of this agency).
To summarise the check-out costings:
we were charged £35 for a small left box (which we had specifically asked during check-out whether this was needed to be removed and were told by the visibly unexperienced agent, that they will do it on our behalf if needed, without mentioning that they will in fact charge it), £35 for replacement of 4 light bulbs which were actually working (turning on light switches should be within everyone's reach but apparently not), £70 for top-up cleaning where a professional cleaning has been carried out and £92 for replacement of keys which Leaders agents have not been able to keep safe and themselves lost.
All of that without any opportunities at any time to discuss these directly with any of their agents - they also LIED to us pretending having discussed these costs with the landlord when we happen to learn from the landlords themselves that these have never been mentioned to them...!
4) Finally we also flagged the fact that Leaders staff constantly used our parking space without even asking instead of paying street parkings and organised several viewings of the flat without any notice, while we were at the flat and not prepared for it, which is illegal. They also completely ignored these complaints.
5) The only 5 stars I would give here are for the landlords we had who were present at each situation of failure (i.e when our dish washer broke, head shower had leaks, or when we realised the vacuum was not working) : they have been reactive and help us in a timely manner in all these situations.
Conclusion: TO AVOID AT ALL COSTS PLEASE.
There are definitely other agencies in Cambridge where you won't need to pay exorbitant amount of money for such a poor customer service.... Read more
Tenant
31st Jul 2019 (5 years ago)
G Chiu

Try everything you can to avoid renting a house from these people. They clearly have no idea about what they are doing.They are incompetent to solve any problems and extremely slow/unwilling to get anything done. All they want is your money, they will charge you with any excuses.
They told us the house would be ready on a certain date, then on that day they told us it wasn’t cleaned up properly yet, we cannot move in. So we were literally unexpectedly homeless for one night. And no one dealt with our complaints!
And everytime something was broken, we had to chase them up with so many emails(Most of the time they didn’t even reply). It took ages for them to send someone to fix the problem. And our shower was borken for two weeks!
Obviously, they like to tell you one thing then change their mind. For instance, Teella promised to tell us the price for the things they are going to deduct from the deposit, now she suddenly disappeared then we got the reply from Keisha(who we didn’t even know) saying there will be a deduction, but she can’t tell us how much. Wonderful service!... Read more
Tenant
16th Jul 2019 (5 years ago)
R Schwalbach
First rate thoroughly engaging client experience from Matthew Scott and the team at LEADERS Hills Road Cambridge.
They say local knowledge is the most important thing well these guys will go far with their approach to looking after their clients - thank you again Matthew for all the support finding me somewhere to live. RS.... Read more
Tenant
23rd May 2019 (5 years ago)
A Relton
Thanks Matt Scott for your patience and advice. You have been incredibly helpful.... Read more
22nd May 2019 (5 years ago)
D Laflin
Really happy with the service I received from Matt Scott.... Read more
22nd May 2019 (5 years ago)
L Taylor
Matt Scott was extremely helpful throughout the process of finding a new property to rent and made the whole experience a pleasant one :)... Read more
Tenant
20th May 2019 (5 years ago)
C Edwards
Would really like to say how much we appreciated the advice and close attention to detail of leaders in Cambridge. The help given by their staff -especially Matthew Scott, finding suitable accommodation for our son, is really appreciated and has saved us money. Thank you.... Read more
Landlord
20th May 2019 (5 years ago)
T sarris
Excellent service from Matt. Really took the time to understand and consider my needs and has an excellent knowledge of the area and is making my search easy. Thank you!... Read more
18th May 2019 (5 years ago)
J C
I am new to Cambridge and I went on a viewing today with Katie. She was very helpful, professional and knew exactly what I was looking for. The whole team have been great!!... Read more
18th May 2019 (5 years ago)
N Scott
Fantastic support from Matthew Scott in securing accomodation for my daughter next term. A true credit to Leaders.... Read more
Landlord
17th May 2019 (5 years ago)
G Dean
Amazing service and such a positive team! Katie in particular was extremely helpful throughout our emails, would definitely recommend!... Read more
17th May 2019 (5 years ago)
O Timmins
Awesome experience, Katie and the team offered me so much help and advice which was lovely. Super nice people and really easy to talk to, i would recommend to anyone!!... Read more
17th May 2019 (5 years ago)
D andrews
Fantastic service, especially from Matthew Scott. Helped at every step of the way, got me a great deal and was always on hand once the transactions were complete. Extremely fast response times too. Highly recommended.... Read more
17th May 2019 (5 years ago)
J Clark
Confident professional gentlemen, I highly recommend Matthew Scott. The process of finding a house for me and my partner seemed daunting, especially as we had very specific requirements that other agents couldn’t cater too. Matthew made the process a pleasure. 5 stars from me :)... Read more
17th May 2019 (5 years ago)
C Scott
Could not fault the service at all. The guys at leaders were really helpful and informative.... Read more
17th May 2019 (5 years ago)
C Brewster
Matt Scott was amazing :)!... Read more
17th May 2019 (5 years ago)
J Penfold
Great service! Highly recommend!... Read more
17th May 2019 (5 years ago)
R Brooks
I’ve dealt with many Lettings agents, but Leaders are definitely the most professional, punctual one by far! Bethany made the whole process so easy and was a brilliant help.... Read more
Landlord
13th May 2019 (5 years ago)
E Watkins
Great service from the staff on Hills Road, helping me find my first home. A special thank you to Bethany for being so helpful!... Read more
Buyer
13th May 2019 (5 years ago)
Connor
First time using Leaders Letting Agents and found the experience to be very pleasant. Any questions I've had about paperwork have been answered amicably by Charmaine and the team. I work very long hours and sometimes 6 days a week and despite this they have been very understanding and patient. Will definitely be using Leaders again in the future.... Read more
Landlord
11th May 2019 (5 years ago)
D Raheja
I was a tenant for almost 6 years at one of the properties managed by Leaders, and my experience - stated in just a few words - was absolutely wonderful. They are professional, responsive and most of all very fair and transparent. Appliances were promptly repaired or replaced when they stopped functioning, property inspection reports were shared without delay, and general but genuine requests were addressed, for which a very special thanks to Tom Burke. Highly recommend.... Read more
Tenant
20th Mar 2019 (5 years ago)
L Green
Staff are very helpful and friendly. Great service... Read more
18th Mar 2019 (5 years ago)
K R
Highly professional Service & informative advice... Read more
18th Mar 2019 (5 years ago)
M Plaxton
Great service, really helped me and quick to do so!!... Read more
18th Mar 2019 (5 years ago)
L Marsh
They gave really good service, staff were polite and helpful... Read more
18th Mar 2019 (5 years ago)
A Cherian
Helpful. Staffs are really helpful and guiding... Read more
21st Feb 2019 (5 years ago)
M WORLD
Great customer service xx... Read more
21st Feb 2019 (5 years ago)
M Chikonde
I was very impressed with the customer service! Am definitely recommending it ????... Read more
21st Feb 2019 (5 years ago)
C Njoku
Nice follow-ups... Read more
21st Feb 2019 (5 years ago)
D Sözar
Good organised... Read more
19th Feb 2019 (5 years ago)
K Kokate

We have had a appalling experience dealing with Leaders in Cambridge. I would like to articulate my disappointment using the below details -
1) No rent review advise offered/discussed at the end of the initial tenancy agreement.
2) The tenants had adviced Leaders of their plans for renewal of lease in November, however no one from leaders got in touch with us until late January. Information was provided after we enquired about the renewal plans of tenants.
3) Only one inspection report has been provided to us so far.
4) The property manager Keisha is inexperienced and has always failed to provide us with any answers to our questions and enquiries from time to time. Never returned our calls.
5) Tried getting in touch with the branch manager Guy Joseph a few times to express our concerns. Virtually unreachable or never returned calls or messages.
Had it been that we were residing in the UK, Leaders would not have been the letting agency we would be doing business with. We are certainly looking at options of changing our property management agency.... Read more
Landlord
18th Feb 2019 (5 years ago)
E Yeomans
We have been very disappointed by the constant turnover in property managers and lack of continuity in service. There has been very poor responsiveness and a complete lack of follow-up. Maintenance items have often taken months to be dealt with and we often do not know if issues have ever been satisfactorily dealt with. The property manager never seems to stay on top of work needing to be done and make sure it is done to a high standard.... Read more
Tenant
18th Feb 2019 (5 years ago)
S Longbottom
Really professional - Leaders secured a smooth sale of our house, and provided a very good service. They provided excellent advice when it came to negotiating a purchase price. I'd highly recommend Leaders.... Read more
Seller
18th Feb 2019 (5 years ago)
A massrali
The service becomes really bad as soon as you move in. It has been 6 months and we still have not had a response about the broken dryer.... Read more
18th Feb 2019 (5 years ago)
Anon

[Edit: Funny how they managed to respond to this review within 1 working day. Once they've taken your money the responses are generally more on the timescale of weeks or months. I guess it's cheaper to pretend that you give a damn about your customers than to actually do so.]
Leaders are some of the most superhumanly incompetent people I have ever dealt with; no task is too trivial to be messed up somehow. When applying for the tenancy, I went to their branch to get my passport scanned. Then they emailed to say that they had accidentally put the scan in the shredder. That's just one example but it's representative of the level of professionalism that they provide in general. Another time I paid my rent via their online system and - despite the fact that the form for making this payment included fields for my name and the property address - they sent me an extremely rude and aggressive email a few days later accusing me of late rent payment because they were somehow incapable of locating the payment on their system, so I had to handhold them through the process of doing so during an extended email chain. They were also completely useless and unresponsive whenever we needed anything done to the property during the tenancy.
In light of the exorbitant amounts of money they charge tenants for what is ultimately just some fairly basic paper-pushing, you might reasonably expect a bit better. Instead, you get a bunch of parasitical middlemen who pocket your money up front and then treat you like dirt because, now they've extracted all that they can from you, they have no incentive to do otherwise. Of course, almost all letting agents are basically like this, but it does seem that Leaders are especially bad in this regard.... Read more
Tenant
23rd Jan 2019 (6 years ago)
H Blake
I dealt with Guy and he was incredibly professional throughout...nothing was too much trouble and exceeded all expectations. Credit to his industry.... Read more
23rd Jan 2019 (6 years ago)
K Duff

The biggest problem with the way Leaders do business is that they do not consider themselves to be true intermediates between landlord and tenants but instead represent the interests of the landlord only. After all, the landlord is their long-term customer with an endless supply of new potential tenants coming through the city. We paid them hundreds of pounds and entered into a contract that in part obligated our landlord to, for example, make sure that the appliances in their property actually worked, with Leaders being our go-between. But when actually asked to do so Leaders would invariably hide behind a 'lack of authorization' from the landlord. This included refusing to fix our flat's only electric heater, which was broken when we moved in, for most of winter. They dismissed or ignored our emails about it from September through to MID JANUARY, sending someone only the business day after we filed a formal complaint with The Property Ombudsman. We met similar resistance to fixing the flat block's front door and gates which remained unable to be locked for months at a time. We were denied service on our ancient hoover when it didn't work, being told that it probably wasn't broken because "Henry hoovers are very reliable". It was not a Henry hoover. (When I eventually bought my own, also not Henry, hoover to replace it they assumed it was theirs on inspection and accused me of stealing it when I moved out.) Each time when pressed they cited a lack of authorization from the landlord or property manager. How can they claim to represent the interests of their tenants if they are entirely unable to execute the primary service they provide us, which is to resolve these exact issues? We even asked to be included in the conversations with the landlord or property managers at one point so we could try to get it sorted out ourselves, and our request was ignored.
On moving out our inventory report noted nothing that required deductions from our deposit, but they spent 2 months refusing to return our money while "deciding" if they wanted to pursue deductions "not covered in the inventory". Over time their list included, as I mentioned above, me stealing my own hoover, furniture being left on beds(???) by their own cleaning service partner that they contractually required us to hire, and other nonsense. We ended up opening yet another formal dispute, this time through the deposit service, and Leaders finally returned our deposit in full, of course only on the final day the dispute required them to.
On my original review they replied saying they "aim to provide our Tenants with the highest level of service throughout their experience with us particularly when issues arise" and "do not believe that Leaders have acted incorrectly during the management of your tenancy or during the deposit release process". Yet to get anything major done we had to actually invoke oversight organizations that could hold them accountable and force them to do the job they agreed to do, and after we did that the landlord was suddenly able to provide that authorization, or their list of complaints absent from the inventory report that could have been brought to the deposit arbitration vanished. Unfortunately they have now deleted their reply.
The only way tenants can change the more parasitic members of this industry is to call them out honestly and vocally on their practices. Leaders are lazy, disorganized, unprofessional, and unwilling to do basic and required work until forced to. They themselves will say they are happy with the service they provide when they let major issues with their properties go unresolved for months while they sit on their hands waiting impotently to be authorized to do anything about it.... Read more
Tenant
18th Jan 2019 (6 years ago)
Z Ke
Super agents and super company! Friendly and nice, and very professional and efficient!
I was looking for a place for rent in early November 2018 and we found Leaders and Katie helped me out along the way! We were told that we could move in two weeks later in mid-late November! That was super fast and efficient! Katie was quite awesome and great! She is always ahead of me and sends me reminders, and gets everything sorting out for me! I like her very much! Now my flat mate and I had a great Christmas and the new year here in the city center in Cambridge! I am quite happy! Not only just that, they even help us out when we later had questions and problems about the house, and Tella was quite helpful and responsive regarding maintenance of the house and issues, although we barely had any major issues.
Thanks a lot, Leaders! I got what I paid and harvested even more!... Read more
Tenant
5th Jan 2019 (6 years ago)
H Kim
Leaders is head and shoulders above other estate agents in Cambridge. From my first phone call, they were enthusiastic and happy to work with us. Especially Katie and Frankie, they were friendly, professional, patient, courteous, informative, positive and extremely helpful!!... Read more
8th Dec 2018 (6 years ago)
C Schnorr-Beck
So far my experience with LEADERS has been a good one. My contact person, Keisha, is always very much on the ball. She connects very well with the tenant and the landlord, repairs are ordered promptly and I get all the information I need from her.
However, the individual departments at LEADERS don't seem to communicate very well. I recently had to email Keisha about a wrong monthly balance sheet as I could not get hold of anyone in the finance department. It took various emails from her to get people to look into the matter. It was all resolved to my satisfaction in the end. I now feel I have to scrutinise the monthly rent sheet very carefully.
Christine Schnorr-Beck... Read more
Landlord
23rd Nov 2018 (6 years ago)
S Mason
I am writing to highlight the exceptionally efficient and good work by Tom Burke, who is consistently impressive with his communication and advice.... Read more
16th Nov 2018 (6 years ago)
J buzi
Great agency! Very helpful staff and Thanks to Bethany now i have the perfect flat. It would be nearly impossible to find something better than this and the entire letting process went smothly and very quick.... Read more
Landlord
26th Oct 2018 (6 years ago)
T Kasoar

Awful every step of the way (well, so far - can't comment on the experience of ending a tenancy yet). Highlights include:
* Changing my tenancy start date at short notice
* Telling me the evening before the tenancy start date that one of the documents I had sent them *a month previously* as proof of identity could not be accepted.
* Upon moving in, none of the lights in the kitchen or living room were working.
* Was told I would be reimbursed for my out-of-pocket purchase of new bulbs for the above - two months later I'm still waiting to be reimbursed.
* Various other maintainence issues which I brought to their attention at the start of the tenancy still waiting to be fixed (again, two months later).
EDIT TO ADD:
I had raised all of these issues (and more) with Leaders via a formal complaint long prior to writing this review, and I am still waiting for a satisfactory response. I also do not believe this is an appropriate place to be discussing particulars of a case so I am not going to respond further to Leader's reply here.... Read more
Tenant
22nd Oct 2018 (6 years ago)
F Bolaires
My partner and I were in a pinch and needed an apartment. Jamie and the team at leaders provided us with all the infomation we needed and had us moved in very fast. Jamie and Kyle are always at hand should we have any questions.
Would recommend!... Read more
Tenant
15th Oct 2018 (6 years ago)
P Silva
very good. Bethany worked hard in making sure we were able to get the house despite some referencing hiccups.... Read more
14th Oct 2018 (6 years ago)
S Newland
A big thank you to Jamie at Hills road Leaders for helping me get my flat back in April. He kept to his word about things being done and answered any silly question I had. And 6 months on, overall Leaders have been very good at solving any problems.... Read more
Tenant
13th Oct 2018 (6 years ago)
R Charbonneau
Leaders was immensely helpful in assisting me find and secure a flat. I had been having an especially difficult time doing so, as a person moving from overseas, but the Leaders staff were professional and supportive, especially Bethany, who I was in contact with the most.... Read more
12th Oct 2018 (6 years ago)
O Gogoleva
Worst letting agency in Cambridge. AVOID.
Had a lot of issues with them during the tenancy. Apart from charging a lot they do almost nothing. The final issue with them is that letting agent can come into the property without notification and they just open the door with their keys.
Communication with property management department was poor, they don't respond to the emails, don't want to fix issues, they didn't clean the property before our move in, etc.... Read more
Tenant
12th Oct 2018 (6 years ago)
D Son
Great Team, Personal Experience.... Read more
12th Oct 2018 (6 years ago)
J Rose
Fantastic support from the agent (Jamie) helping me find and move into my new flat. He matched our current household perfectly and I haven’t a bad word! ... sometimes property’s managers take a while to respond to emails but issues 9/10 get resolved.... Read more
Tenant
12th Oct 2018 (6 years ago)
L F
Thank you Leaders for helping me find my flat and moving me in so quickly. A special thank you to Bethany who went above and beyond for me :)... Read more
Tenant
12th Oct 2018 (6 years ago)
K Chorazek
Great agency. Couldn’t have expected better service. I felt genuinely looked after by Jamie... Read more
11th Oct 2018 (6 years ago)
A Appios
Everyone I spoke to was kind and was able to help me or put me in touch with someone that could help. I was lucky to have Jamie help me with my tenancy and he was super friendly and helpful the whole time. The staff really do mean well especially since they are usually put in difficult positions between landlords and tenants. Jamie was always understanding and did whatever he could to accommodate me!... Read more
Tenant
11th Oct 2018 (6 years ago)
I F
It was quite a scary and daunting time moving in to my first home at university but Bethany made this process so easy and simple for us and helped us throughout the whole referencing process! It is great that Leaders have the digital contracts for our parents to sign and I would definitely use them again! Thank you again to Bethany!... Read more
Tenant
11th Oct 2018 (6 years ago)
K Nowak
“Great service provided by Jamie. Real gem in his proffesion”... Read more
11th Oct 2018 (6 years ago)
M Nowak
Great place to find a property.
Jamie was fantastic couldn’t expect anything better.... Read more
11th Oct 2018 (6 years ago)
E Newman
Lovely staff! Katie was so helpful and very efficient.... Read more
5th Oct 2018 (6 years ago)
J Tucker
Leaders couldn’t be a more approachable company when looking for houses in the Cambridge area. Katie and the Team were so helpful and I left extremely pleased with the service I received. I would recommend them to everyone... Read more
5th Oct 2018 (6 years ago)
J (Jj)
The reviews are pretty fake. Travelled to so many places in the world, and this is the only company that they won’t even wait for 2 minutes to show me apartment and leave before I arrive. No customer respect and bad attitude. Will never rent from them again... Read more
Tenant
12th Sep 2018 (6 years ago)
G Bellis
awful management. nobody has a clue what is going on. upon entering the building we were told the wrong code to get in. so i was left with all my bags outside. we were left without a key for the post box for about a month. leaders kept saying we had signed it out and even sent us a photo of proof of this. however this was the previous tenants signing the key out. there was no sense of accountability or actual empathy. we were made to feel like a nuisance everytime. I would never recommend going through leaders for either landlord or tenant as they charge so much money for apparent 'admin'. Shame google doesn't let you give zero star reviews.... Read more
6th Aug 2018 (6 years ago)
C Sams

I had arguably one of my worst customer experiences with this branch of Leaders. Getting hold of Teela the lettings manager is near on impossible. The company is terribly organised, with limitedly skilled individuals whom aren't able to provide a professional experience. When I moved in the flat was dirty, and didn't even contain 50% of the lightbulbs required. Of course when we left we were threatened that we needed to pay for bulb replacements in order to get our deposit back.... Oh, and to pay for additional cleaning costs. An absolute joke... I'd advise anyone to choose any other estate agent before dealing with these guys. They will charge you extortionate fees to move in, to move out and won't even help you when you need them... Oh and they won't provide you with a property fit for the public. We rented a house with extensive mould, and NO heating in the grip of the winter. When we asked for help we received patronising emails in return, and told to "look at the PDF I sent you".... The company is shocking.... Read more
Tenant
23rd Jul 2018 (6 years ago)
E Lloyd

Leaders has honestly provided me with one of the worst experiences with a letting agents that I have ever had...
After signing contracts and setting a date to move in, I started to prepare myself to move to Cambridge from my home 3 hrs away after spending the summer at home (I’m a student). I took time out of work every day to ring and confirm that I could definitely move in on a set date, to be told repeatedly that it was sorted and I was able to move in. I booked time off work, paid to transport my stuff and Set off on the day of the move... only to get a phonecall telling me I actually wouldn’t be able to move in on that day. At that point, I got so frustrated with the situation that the person on the phone helped me by telling me that I could move in... if I got two of my other housemates to drop everything else they were doing and meet me in Cambridge the same day to go into the leaders office. This was the first completely uneccessary situation that this company created.
Next, when I arrived and collected my keys, I tried to get into my room in the house only to find that I didn’t have a room key. Leaders also could not provide me with a key to my room, so I had to ring my landlord (who was a very nice man) to get him to drive all the way from London to give me a key. I then had to pay for a copy to be made out of my own pocket.
After all of this I then (after a few weeks) got accused of having two sets of Keys and contacted by leaders asking me to return them. This is laughable, as they actually didn’t even provide me with a full set of keys in the first place... seriously get your act together!
Throughout the course of my tenancy at leaders we have been met with continual issues, surprise charges, viewings that we weren’t made aware of (no email notification), And now I find that they are even charging us to check out of the house.
I am so so sick of dealing with leaders... it is the worst experience I have ever had with a business.... Read more
Tenant
14th Jun 2018 (6 years ago)
A Klimov
Avoid this agency if you can. They charge a lot and very unprofessional. They will happily forget about your email. Property management department is slow to respond, doesn't understand your issues and quite often suggests to fix broken things on yourself. One day they suggested to pull harder a stuck door that was broken (and that's all). It took few hours for handyman to fix that door with chainsaw eventually. They also don't want to send handyman until you have ~5 issues to fix.
They do mistakes in documents as well. Consider to double check your inventory list. They also let dirty property with mold on walls to us. It took a month for them to make a professional cleaning. They won't fix your shower if it has low water pressure. Every communication with them is just pain and waste of time...
Did I mention that they charge a lot?... Read more
Tenant
18th May 2018 (6 years ago)
A Nauzag)
I was happy with it until they stop replying to my emails without any explanation, when questioned about several things that they ask for the applications they just never got back to me even after my attempt to email them again. If the property was rented/sold they should at least let me know. I know it's probably that particular person's fault but after reading and talking with some friends I'll not be dealing with them again.... Read more
20th Apr 2018 (6 years ago)
C Roake
Amazing customer service, team are always helpful and smiley! Would lit recommend to anyone... Read more
20th Apr 2018 (6 years ago)
S Illman
We've been renting with Leaders for nearly 7 years, and have appreciated their customer service and prompt replies with maintenance issues as well as liasing with the landlord concerning the house.... Read more
Tenant
19th Apr 2018 (6 years ago)
M aklauskas
We have been hiring over this agency for several years, and we are really happy. Quickly solves problems, the team is friendly. Thank you.... Read more
Landlord
18th Apr 2018 (6 years ago)
D ROBBINS
Great service... Read more
17th Apr 2018 (6 years ago)
E Grocutt
As letting agents go, they're not bad. Always good at sorting any problems I have with the flat quickly and professionally.... Read more
Tenant
9th Apr 2018 (6 years ago)
R Rola
I have been a tenant for over 10 years with them and had no issues, apart from not getting call back when they promise to ring you back. But over all can't complain I had few major jobs done at home my self and agency was kind enough to speak to landlord to arrange all materials to be paid for. :)... Read more
Tenant
9th Apr 2018 (6 years ago)
N Uddin
*** DO NOT USE THEM! WILL ROB YOU OF YOUR MONEY ***
For renting property, they charge £200 all members of your family a 'background check'
They charge registration fee, entry Fee and exit Fee - THIS IS RIDICULOUS! As if they don't make enough money from management...
... and then the management. We call and call for a leaking floor, but they don't do anything for months! and then expect us to repair the damages?!
Exiting was the hardest thing, they were happy to leave the keys or anything in our place, but DEMANDED that we visit them during business hours to hand back they key?! As if I don't have a job either. They were also happy to send things electronically signed, but want us to visit them during business hours to sign a paper...
Conclusion
AVOID and SAVE your money please!... Read more
Tenant
24th Jan 2018 (7 years ago)
H Childs
Fantastic service from Bethany, let me property through leaders. Bethany was extremely helpful and professional... Read more
Landlord
14th Dec 2017 (7 years ago)
S Winters
Staff are helpful and professional! Great service from Bethany... Read more
13th Dec 2017 (7 years ago)
B Winters
Let my house through Leaders and Bethany was helpful and professional... Read more
Landlord
13th Dec 2017 (7 years ago)
A Thomas
Worst agency to deal with. Job done be ignorant fools and idiots. Cant do their jobs properly, with an exception of one (Owen). Moved out of the house, 4 months ago still haven't received deposit. Gave us a house full of Issues and expects us to pay for the damage which was done beforehand, at the start of the contract we had to wait 3 extra weeks to move into the house after the initial date due to faults in the house. After moving into the house those 'so called faults' were not fixed and we didn't have a working alarm during the duration of the 11 month contract. Worst agency to deal with. My adivce would be to turn and run. They are over priced in what they offer and have no idea on what they are doing. If I could complain to a higher power I would and would probably get the company shut down. AVOID AT ALL COSTS.... Read more
Tenant
13th Dec 2017 (7 years ago)
N Balakrishnan
Worst agency in Cambridge. Avoid at all costs.... Read more
10th Dec 2017 (7 years ago)
Ashley
Connie helped us find the perfect rental. Thank you... Read more
Tenant
26th Nov 2017 (7 years ago)
J M
Moved in under Leaders last month and found the whole process carefree and straightforward. Always a speedy and professional response on the phone and they were more than willing to arrange viewings and re-viewings without leaving you feeling pressured into doing a deal whilst you were there. My only suggestion would be for more literature to be available to first time renters like ourselves as the whole process was a little daunting at times. Certainly the best agents we encountered in Cambridgeshire during our search for a property. Thanks so much to Connie in particular for her help throughout.... Read more
Tenant
25th Nov 2017 (7 years ago)
T K
Great experience moving into my rental property with Leaders in Cambridge. Bethany made the whole process simple and easy from start to finish. Would definitely recommend!... Read more
Tenant
22nd Nov 2017 (7 years ago)
K Knight
The staff were all very helpful and friendly. I especially loved that I could sign documents online without having to come into the branch! They've also chosen the companies they've partnered with for other services, like broadband, very carefully; I had great experiences with all of them.... Read more
17th Nov 2017 (7 years ago)
T Sanford
Helpful, friendly staff. Moving in was really easy and well handled. No major issues as of yet, but the team have been responsive to small ones that have arisen. Overall very good!... Read more
Tenant
13th Nov 2017 (7 years ago)
V T
Didn't reply to an initial email enquiry after several days. Perhaps they just aren't interested in getting more business. Looking at other reviews, they will probably copy and paste something saying email us, but what's the point if they don't reply?... Read more
18th Oct 2017 (7 years ago)
N Mat
Lived in Cambridge for 10 years, rented all this time. Leaders is the worse agency I have ever used. Their property managers is working 2 days a week and on constant holidays. Was waiting for deposit for 1.5 months.... Read more
Tenant
19th Sep 2017 (7 years ago)
B Okan
Arranged a viewing for 17:30 and they called me on 17:28 to reschedule it.
Professionalism at its finest. Clap clap... Read more
15th Aug 2017 (7 years ago)
H Jones
Good company to work with. Connie, Matt and Owain always really work really hard when letting my properties.... Read more
Landlord
21st Jul 2017 (7 years ago)
L Pinder
Owain Millard provided excellent service in a professional manner. If you go through leaders, Owain is your man!... Read more
30th May 2017 (7 years ago)
L Jones
Owain was so helpful when we rocked up looking for our first home in lovely Cambridge. He was absolutely amazing!... Read more
Buyer
30th May 2017 (7 years ago)
E Geeson
Incredible service when we had some issues with our rental property , matthew scott couldnt have gone further for us . Service with a smile aswell!! Thanks matt . Keep up the good work you diamond.... Read more
Tenant
28th May 2017 (7 years ago)
D Hardy
Fantastic! All the staff are extreamly helpful and made the process as easy as possible.... Read more
24th May 2017 (7 years ago)
A Lusignan
Very professional and attentive teams from Sales/Lettings pointing and securing the right property, to Admin, attending to Maintenance issues in an efficient, fair manner to both tenants and landlords. A special thanks to Elzy Robinson who is brilliant dealing with customers.... Read more
24th May 2017 (7 years ago)
J Carson
Very helpful and insightful. Thank you made the whole process much easier... Read more
24th May 2017 (7 years ago)
A Morgan
Very impressed by Leaders, a great company to deal with and represented by such dedicated professionals - a special thanks to Owain for being so helpful and professional during my recent dealings with the company!... Read more
23rd May 2017 (7 years ago)
A Ymous
Owain Millard provided a 1st class service and I would definitely recommend Leaders to friends and family. From viewing the propery to moving in we were kept updated throughout the moving process and were happy with Owain's assistance. Thank you Owain... Read more
Tenant
23rd May 2017 (7 years ago)
E Digital
Really appreciate the Hills Road team for being so helpful and making life as a tenant all that much better! I have always experienced quick results to any issues! Thank you... Read more
Tenant
23rd May 2017 (7 years ago)
A Coe
My deposit was dealt with very quickly and fairly. Great customer service as always!... Read more
23rd May 2017 (7 years ago)
T Parker
Very professional! Great customer service and I am always dealt with very quickly!... Read more
23rd May 2017 (7 years ago)
T Sharp
Very efficient and professional team. Would highly recommend!... Read more
23rd May 2017 (7 years ago)
K Jones
I don't usually write reviews but Owain at Leaders Lettings was brilliant, and made sure everything ran smoothly...Couldn't have asked for better customer service. He went above and beyond. Thanks!... Read more
23rd May 2017 (7 years ago)
K J
Very professional and knowledgeable, I can honestly say that all the staff are to be recommended. This is definitely NOT your typical high street chain, staff are always thoughtful, polite, straight talking and honest!!... Read more
23rd May 2017 (7 years ago)
S Millard
Owain was very helpful, professional and friendly. Thanks... Read more
22nd May 2017 (7 years ago)
M Roberts
Very recently Shown around a lovely property in Trumpington by Owain. He answered all of my queries regarding the vendors restrictions regarding sound proofing and decorating of the property in a polite and professional manner. Would highly recommended Leader's - ask for Owain. We will leave this property for now unless the vendor will allow full sound proofing of all rooms.... Read more
22nd May 2017 (7 years ago)
C Newsome
Owain was really helpful and keeps you updated throughout the lettings process.
He has a real understanding of how best to help, 5?? Service... Read more
Landlord
22nd May 2017 (7 years ago)
N Millard
Owain was exceptional. He went above and beyond to reach my needs. He fulfilled my wishes, being a wide boy I wanted easy access through the back doors, and Owain delivered.... Read more
22nd May 2017 (7 years ago)
A Chater
Great service and our property let quickly... Read more
Landlord
22nd May 2017 (7 years ago)
B Mills
I am incredibly grateful and impressed with the service I have received from the team, with a special thanks to Owain. He went above and beyond to help me. I never felt like I was troubling him as he was so patient and helpful. A massive thanks from Albert and I.... Read more
22nd May 2017 (7 years ago)
C Wiseman
I always find Connie to be helpful and efficient.... Read more
22nd May 2017 (7 years ago)
L Smart
Owain Millard was extremely friendly and helpful, thoroughly recommend.... Read more
22nd May 2017 (7 years ago)
M Bobs
Great service! Was really pleased with the advice we were given. Owain Millard dealt with our questions and he was brilliant. Would recommend.... Read more
22nd May 2017 (7 years ago)
S Pinder
I've been very impressed with the level of care, professionalism and attention to detail. Owain has been incredibly patient and helpful; thank you!... Read more
22nd May 2017 (7 years ago)
L Goldsmith
Connie was great!... Read more
22nd May 2017 (7 years ago)
F Pinder
Owain Millard has worked amazingly well, no problems whatsoever... Read more
22nd May 2017 (7 years ago)
M Thomas
Owain was fantastic. Such a great help... Read more
22nd May 2017 (7 years ago)
S higgins
I have been dealing with Matt at leaders for several years now and can safely say that he is fantastic. I would recommend him any time.... Read more
22nd May 2017 (7 years ago)
C Morgan
Made moving a breeze, friendly and efficient. thanks Connie Morgan for everything you were a great help.... Read more
22nd May 2017 (7 years ago)
D Jamieson
Great experience,
Found the team easy to contact, delt mostly with Owain, very helpful and knowledgeable, everything went smoothly, highly recommend.
Dayne... Read more
22nd May 2017 (7 years ago)
M Taylor
Great staff, very helpful and professional ????... Read more
22nd May 2017 (7 years ago)
R Wiseman
Fantastic service. Leaders, and in particular Connie, made my move very easy and stress-free. Will definitely use their services again when I come to moving.... Read more
22nd May 2017 (7 years ago)
S Gordon-Barnes
The support I have received from the team at Leaders on Hills Road has been superb. I have dealt with the lettings and sales staff and both teams are well matched in their impressive knowledge, efficiency, enthusiasm and friendly nature. The Branch Manager, Guy, is the real deal - as soon as you talk with him you instantly feel comfortable and confident that you are in very good hands. He is sincere, thorough, smart, very understanding and personable, with the best kind of ‘can-do’ and 'above and beyond' attitude which is reflected in the philosophy of his team. If you are looking for genuine people who will take care of all your needs with the highest professionalism and warmth then the team on Hills Road is for you.... Read more
21st May 2017 (7 years ago)
D Farmer
Matt Scott was fantastic. Would happily recommend him again.... Read more
20th May 2017 (7 years ago)
L Carpentry
I have been looking for a property in Cambridge for offer 2 months. Matt Scott was fantastic in helping me find accomodation and would happily recommend them again... Read more
20th May 2017 (7 years ago)
M Bates
Thank you to Jamie Abbott for all of his hard work with finding me a property. Jamie provided excellent service and nothing was too much work.... Read more
20th May 2017 (7 years ago)
V Church
I have been dealing with Jamie to help with finding my family a property and he's been great! Jamie Has been informative, polite and extremely professional. Thank you Jamie... Read more
20th May 2017 (7 years ago)
D Mawson
Everyone I meet there are always helpful and friendly. Always looking out for my intersts as a customer which i find very reasurring.... Read more
19th May 2017 (7 years ago)
H Goulding
The thought of finding a property to rent in a new city was incredibly daunting but Matthew Scott came to my rescue. I had a lot of dealings with so many other agents in Cambridge but Matthew took the time to listen to concerns that I had. I just want to say how glad and happy I am that I used Leaders Hills Road - Especially Matthew Scott.... Read more
Tenant
19th May 2017 (7 years ago)
G Roberts
I dealt with Matthew at Leaders when looking for a flat recently. He was extremely helpful and seemed very knowledgable. He found me a flat and I was able to move in really quickly. Top service and very professional. My tip to anyone looking to use Leaders in Cambridge - Make sure you ask for Matthew!... Read more
Tenant
19th May 2017 (7 years ago)
A Ecclestone
I recently dealt with Guy Joseph, I wanted to leave a review to say how impressed I was with his wealth of knowledge on the area, his customer service and extensive knowledge on both sales and lettings side! Guy came across as enthusiastic, cheerful and a real likable Guy! ( no pun intended!) I feel very confident in Guy as my agent and have no regrets in choosing Leaders as my local estate agent! Thank you again Guy!... Read more
18th May 2017 (7 years ago)
H Williamson
Jamie Abbott is fantastic, very professional and always helpful. He really goes that extra mile to help making my transaction successful. 10/10... Read more
18th May 2017 (7 years ago)
L W
Great service and special thanks to Laura who was a great help in our search. Many thanks.... Read more
16th May 2017 (7 years ago)
L Joseph
Excellent... Read more
16th May 2017 (7 years ago)
L Joseph
Staff incredibly friendly. They will go the extra mile to help you.... Read more
16th May 2017 (7 years ago)
S tipping
As I work closely with Cambridge leaders on a daily basis by doing their references I can truly say there a great team and one of my favourite leader offices. Jamie, Matt, Owain and connie are fantastic people. Couldn't ask for a better team work along side with to help people move into their new homes. And they are always happy on the phone.... Read more
16th May 2017 (7 years ago)
E Young
Very professional and friendly! Laura was lovely and bubbly when she showed me round a couple properties. Excellent service!... Read more
16th May 2017 (7 years ago)
MissLaurieLoo
Friendly, professional staff who exceed in helping find new homes!... Read more
16th May 2017 (7 years ago)
T Bates
Massive thank you to Jamie Abbott and his team for our exceptionally quick sale. Over the moon and we got the full asking price offer accepted in less than 24 hrs. Many thanks.... Read more
Seller
16th May 2017 (7 years ago)
L Bass
Dealt with Jamie numerous times, he has always been professional, helpful and most importantly is personable.... Read more
16th May 2017 (7 years ago)
S Bushell
It's hard to find a genuinely helpful and efficient team of agents, but speaking as a landlord I have found that the staff at leaders have been fantastic and come highly recommended.... Read more
Landlord
26th Mar 2017 (7 years ago)
H Xie
Worst agent ever. When we moved in, the inventory was 10 pages. and move out inventory was like 50 pages. The property condition we left is at same condition. Lots of furnitures were broken before but in the check-in inventory they dont mentioned that and in the check out, the agent blame us! We did not break anything but the agent blames everything to us because they write almost nothing! Even more, in the report, they blame that there are fingerprints on the door handle!... Read more
Tenant
18th Jan 2017 (8 years ago)
R Lai

Recently completed a house purchasing from Leaders. Since it is a first time purchase, I do not have any previous experience to compare them with. I do not have any problem with Leaders during the whole process. I chose to use my own conveyancing solicitors I found after my own google research, so the only times I have to deal with Leaders were multiple time revisiting the house, which have been very straight forward. I did not ask too many questions but when I do they were very helpful to give me answers. I was not in a hurry of the process (I was busy at work and other commitments as well) so was not pushy on progress, but from time to time Leaders kept me on informed only the progress anyway, which I can only comment it was decent and thankful. After completion I discovered few things about the house which I had only wished Leaders could "proactively" let me know about, but by legal they are bounded to tell clients what they know so I can only assume they did't know rather than thinking "they were on seller side". It would be nice and make them an excellect EA if they conduct their own evaluation form both buy/sell prospective rather then depending on information they were told and asked. In conclusion I think they are good and their services can even improved to make them better.... Read more
Buyer
15th Nov 2016 (8 years ago)
G Eden
I found the letting service very incompetent and very expensive. This whole industry is horrendous and this place is no exception.... Read more
Landlord
10th Oct 2016 (8 years ago)
T kenny
Very professional in their dealings with both landlord and tenant which other management companies should copy.... Read more
17th Sep 2016 (8 years ago)
S Pattuzzi
Have to ask repeatedly to get things done but will eventually. Lots of fees but otherwise had very little problems with them.... Read more
17th Sep 2016 (8 years ago)
L Ioannacci
It is very helpful to us as Landlord abroad. Makes our life much easier...just I wish there was more communication with the tenants as since years we have asked to forward some mail (we would pay of course) but this was never done.... Read more
Landlord
17th Sep 2016 (8 years ago)
J Macdonald
We have found leaders letting Cambridge very helpful . We moved here suddenly from Singapore and we struggled to find a house in Cambridge . From the start of the process we found Leaders very helpful.
When we have written requesting things or needed repairs they have been very prompt in their response .Our property manager Rob has gone the extra mile for us especially earlier in the year when I was unwell and we had to reschedule multiple appointments .... Read more
Tenant
16th Sep 2016 (8 years ago)
S Kanterakis
As good or bad as any other bloody letting agency. Fees fees fees, and more fees. And the convenient separation of landlord and tenant so they can charge fees to both for the same thing and jack up the price with zero leverage for negotiation. We are just number$ here. You can be the next one. Otherwise, yes, friendly staff, responsive to inquiries, they do their job. Wow!... Read more
Tenant
16th Sep 2016 (8 years ago)
A Scurei
First experience with this agency has been awful so far: they don't answer to phone or emails, they seem constantly bothered by the simplest of questions and lazy to do anything. After getting our apartment keys they weren't able to give us the parking space number and the parking remote even though it's included in the property - and the lady wasn't even trying to look worried, she just didn't care - "ask the concierge"... We went ahead with them cause we had no choice, but awful service. We've just started our tenancy, I dread how the rest of it will be.... Read more
Tenant
16th Sep 2016 (8 years ago)
S Mya
Avoid. I genuinely have no idea about what's wrong with them. You have to continuously chase after them to get any sort of issue that might arise sorted out. They used to be ok but became very slow and inefficient. They do many mistakes and it's definitely not worth the money you give them. There are way better Agencies. Mostly they won't care about you and your belongings.... Read more
16th Sep 2016 (8 years ago)
M Rahbar
Gary Topham has been taking good care of my house in Great Shelford and has been keeping me informed of any changes and requirements. Thanks Gary!... Read more
Landlord
24th Jun 2016 (8 years ago)
H Zhai
The problem with leaders is that when check-out they inspect the house after I return the key and then charged me £130 from the deposit due to some tiny excuses . I already paid more than £100 for professional cleaner they recommended. I have no choice rather than agree with that to get the left deposit. That's unfair!... Read more
Tenant
29th Apr 2016 (8 years ago)
T Z
I lived in 184 Lucerne Close, Cambridge, CB1 9SB
The 5 stars here are only from Landlords and Leaders' friends. As a tenant, they not only rip you off with £200+ checkin and £99+ checkout fees but also force you to pay their friend "Simon" £140+ for "professional cleaning" no matter how clean the property is.
They don't tell you that you have to pay £10+ per month for content insurance until you are in their office and have already signed a few documents.
The worst comes when it's time to get your deposit back. They get the keys back from you so you cannot enter the property anymore, then they send an inspector after you returned the key and she will find every little hole and come up with a hefty bill to charge you without giving you a chance to go fix those problems.
I have met others who had the exact same experience and said that they have had to pay £100s for this kind of practice which only meets the needs of the house owners.... Read more
Tenant
29th Apr 2016 (8 years ago)
S Williams
If you want to pay 4x the average on just admin fees (for cambridge) before you even pay your deposit then this is the place for you.... Read more
27th Apr 2016 (8 years ago)
S Press

If there's any justice in the world... you won't find it at leaders. I joined 3 friends in a four bedroom house midway through their tenancy to help out with their rent and although initially I found leaders helpful providing me with my own set of keys etc, this was shortlived. There were various problems with the house we were renting but the worst being the damp and mould. After complaining endlessly to leaders we eventually took it upon ourselves to contact an environmental specialist after a couple of us developed fungal chest infections. The environmental specialsist declared the house uninhabitable and after contacting leaders they informed us that they could relocate us within a week but we would have to pay £240 in application fees for the new property even the girls paid this when they initially moved in to this house and we were being moved through no fault of our own. We were actually informed by the environmental specialist that he had been there a year previous and could see that the damp had been attempted to be covered up. Whether this is down to the landlord or leaders, they should have made sure this property they were letting out was fit for people to live in. The fact that they were happy to charge 4 students for something that was out of our control and more there fault due to them managing the property and give us less than a week to move out is appalling. And all that is left to say is that they are heartless money grabbing idiots.... Read more
Tenant
27th Oct 2015 (9 years ago)
L Upton
Staff are very professional and helpful both to landlords and tenants. Nothing is too much trouble... Read more
11th Jun 2015 (9 years ago)
J Millership
Our property manager, Amy, has been an absolute star. She works hard for us in all things, resulting in an outstanding resolution in everything she does. It's refreshing to have a property manager that works WITH the tenants to this extent. So many other companies teams seem to work AGAINST them.... Read more
Tenant
13th Feb 2015 (10 years ago)
S Greenaway

On the plus side, no problems as a tenant whilst still under contract
Different story when it comes to check out though, I agree with the review above that the focus seems to be on gathering as much evidence against your deposit as possible. We were tenants for over 3 years and friends/family always remarked the flat was immaculate, also leaders flagged up no issues on their regular inspections.
On check in we received a basic 2-3 page inventory we which checked and made minor amendments. On check out we ensured the carpets were professionally cleaned as were the windows, curtains were laundered and 1.5 days were spent by us cleaning a small flat.
The agents check out report was over 30 pages and compiled with essentially no allowance for wear and tear and with every tiny mark photographed and noted as 'tenants responsibility' and this report wasn't even based on the inventory we signed when we moved in but on an old inventory. This report was sent to us with the wording 'your deposit, if any will be returned after deductions'. We were then left wasting hours going through this report contesting the ridiculous 'problems'.
Eventually the decision of a small deposit deduction was made for the few things we couldn't contest (limescale around taps and dust in a couple of places) for a light top up clean. A professional quote was arranged for this and I requested evidence it had actually been carried out. It turns out 'the landlord did it' in the end so the deposit deduction was compensation for her.
All in all I found the process unsatisfactory and time wasting so if you are taking out a tenancy with this company I would strongly advise you to document everything you can with photos when you move it which is what we should have done!... Read more
Tenant
27th Nov 2014 (10 years ago)
E Ward
Very helpful and gave good advice as we were new to the property letting business. Since finding a tenant for us the property management side has been excellent in resolving problems with the apartment (it was brand new) and keeping us informed.... Read more
Landlord
11th Nov 2014 (10 years ago)
Split221
This agency is appalling, avoid at all costs. The costs of using this agency are astronomical and once you have signed up as a tenant, then prepare to be treated like dirt. I can't over emphasise enough just how horrific renting through Accent (or Leaders as they are now called) has been.
These people will try and take as much of your deposit as they can no matter how you look after the house!
However if you like a challenge, being treated terribly and paying through the nose for it. These are your first port of call! And don't forget to take photos and keep all emails!... Read more
Tenant
6th Nov 2014 (10 years ago)
M Bell
We have every confidence in Angie Germann and are very grateful to have her managing our property in such a competent and professional way.... Read more
Landlord
26th Oct 2014 (10 years ago)
L Phillips
Thoroughly professional agent, as a first time landlord they explained everything in such detail and put my mind at ease, I now have a great tenant and have been very happy to recommend them to others... Read more
Landlord
23rd Sep 2014 (10 years ago)
M Fa
Very rude and unhelpful staff. We have stayed in our property for 2 years and were forced to sign a new contract every 6 months and pay £60 every time, even though we repeatedly asked for a longer contract. They give you conflicting advice on the terms of your lease, and do everything to ensure the result is in their favour.
When faced with lost keys situation, staff were very unhelpful and were more concerned about charging us more fees than actually letting us back into the flat. Not to be trusted.... Read more
Tenant
28th Aug 2014 (10 years ago)
F Turtle
They make an effort to contact you with new properties, and seem polite enough... Read more
24th Jul 2014 (10 years ago)