M Altantzis
If I could leave zero stars for this agency I would .Appaled how I have been treated over 4 years from this agency .They are money grabbers.Lived in aproperty with constant damp issues which never got resolved .Constant boiler issues also never resolved.My advice avoid them at all costs as they deflect always their responsibilities as an agency and never protect their tenants rather take only property owners side .... Read more
Tenant
31st Oct 2024 (15 weeks ago)
K Katherina
One of the most inept agents I’ve ever had the misfortune of coming across. Couldn’t organise a piss up in a brewery.... Read more
7th Oct 2024 (19 weeks ago)
L Wilde
Anna was very friendly and helpful. Quick and efficient from enquiring to viewing. Didn't mind all of my questions,... Read more
3rd Oct 2024 (19 weeks ago)
S BARTON
Sean and Lee have been friendly, helpful, respectful, supportive and professional throughout the process of selling the house for my mum. They have kept me informed throughout which has taken away a lot of pressure which has been stressful due to being ill and other factors. Thank you, I appreciate all that you've done throughout a stressful time.
I highly recommend Leaders as previous estate agents were an absolute nightmare.... Read more
Seller
30th Sep 2024 (20 weeks ago)
N Barker
The whole team handled the sale of my mothers property with integrity, professionalism and friendly communication.
Would certainly recommend.... Read more
Seller
30th Sep 2024 (20 weeks ago)
M Cain
Used Leaders to view a house that I was interested in renting. Booked an appointment over the phone for the following day and no one arrived to the appointment or made any contact with me prior to the viewing. Poor communication skills and lack of professionalism from this company.... Read more
Tenant
3rd Sep 2024 (23 weeks ago)
L Richardson
I can only speak positive of my experience with Anna, she went above and beyond to help me in my property search. Constant communication, very knowledgeable and swift responses was extremely important for someone with my busy schedule. Positive asset for the firm and has encouraged me to recommend her to others in the future and continue to use Leaders in my later property needs.... Read more
24th Aug 2024 (25 weeks ago)
E Fyers
I had a great experience renting with leaders. Anna was very professional and helpful throughout the entire process!... Read more
Tenant
23rd Aug 2024 (25 weeks ago)
K Mason
Another estate agent who posts virtual tours that are simply photos to music. Get a decent camera and film the property.... Read more
W Gonzalez
Very professional and excellent services.
Thank you... Read more
17th Jul 2024 (6 mo. ago)
Z Fábián
We managed to find a nice property and Anna was very helpful throughout the whole process. The customer service was great. In case something was missed on the references they contacted us quickly.
Very pleasant dealing with them.... Read more
16th Jul 2024 (6 mo. ago)
M T
Re- reviewing after my experience with them during exit! Had terrible experience to get my rental deposit back due to unfair claims which were all dismissed at adjudication. My experience was terrible to say the least.... Read more
Tenant
2nd Jul 2024 (7 mo. ago)
T Whitworth
Arrogant staff fob customers off. Sales take an age to complete. Managers can’t account for lack of productivity.... Read more
Seller
21st Jun 2024 (7 mo. ago)
A smale
Always had terrible experiences with this agency. I find Kim to be especially rude and unpleasant, unfriendly and unhelpful.... Read more
18th Jun 2024 (7 mo. ago)
T Tharani
Great service from Anna. Friendly, approachable, knowledgeable.
I would definitely recommend Leaders for Lettings in Bedford.... Read more
Landlord
15th Jun 2024 (7 mo. ago)
L Brown
They are negligent. They take advantage of people who have disabilities. They lie, keep money and don’t use it for what is supposed to be used for. They do not maintain their properties properly. This has lead to both physical and mental health issues.... Read more
Tenant
14th Jun 2024 (7 mo. ago)
O ibrahim
Helpful team... Read more
10th Jun 2024 (8 mo. ago)
G Riseborough
As an experienced landlord, in my experience these guys are one of the worst agents in country. All they care about is increasing profits in any way possible. They missed scheduled inspections, ignored very important details, ignored tenants' reports of necessary repairs, were slow and inefficient in communicating, provided false information, mid-sold services, all at massively inflated rates. I took my complaint to the TPO in the end and won compensation on several points.
Do not believe their polished appearance and marketing nonsense. Be very careful before entering into negotiations with this outfit. In my experience, they don't care in the slightest about neither landlord nor tenant. As long as they're taking your money and doing no work, they appear to be happy.... Read more
Landlord
30th May 2024 (8 mo. ago)
M Stefan
Responsible team ready to help,very polite, professional and focused on resolving problems... Read more
23rd May 2024 (8 mo. ago)
S
I called Leaders a couple of times to enquire about a property and hopefully get some guidance as this is my first time renting, and spoke to someone called Chloe who was rude and dismissive on both occasions. I also agree with other reviews that they discriminate. No company deserves business with that attitude. Having read some other reviews on here, it seems like I dodged a bullet! Definitely going elsewhere!... Read more
Tenant
20th May 2024 (8 mo. ago)
L Watkins
Had a great experience with Leaders. Spoke with Ben who was very helpful and knowledgable. Left with some exciting options!... Read more
17th May 2024 (8 mo. ago)
O Gomar
I found leaders to be incredibly professional and productive throughout the entire moving process. Ben had an enthusiastic, warm and welcoming energy and was willing to go above and beyond to ensure our move went as smoothly as possible!... Read more
17th May 2024 (8 mo. ago)
D Kodjokuma
These guys do an amazing job, everybody is dedicated to delivering a really brilliant service, especially Ben.... Read more
17th May 2024 (8 mo. ago)
Chambo
Ben was very helpful when I called up, giving me quick and detailed answers to all my questions.... Read more
17th May 2024 (8 mo. ago)
S Acuña

Exceptional Service and Expertise
Ben has been a beacon of professionalism and knowledge. His attentiveness to my needs made the entire process of finding a home not just stress-free, but genuinely enjoyable. Ben’s expertise shone through in every interaction, providing me with invaluable advice and insights that were clearly tailored to my situation.
What truly sets Ben apart is his ability to connect on a personal level. He wasn’t just an agent, but a partner in my journey, always going the extra mile to ensure my questions were answered and my concerns addressed. His prompt responses and thorough follow-ups demonstrated a level of commitment and care that is rare in any industry.
I am deeply appreciative of Ben’s dedication and the positive experience he provided. It’s clear that he is not only a credit to Leaders Estate Agents but also to the profession as a whole. I would not hesitate to recommend Ben to anyone looking for a home – he is, without a doubt, a five-star agent!... Read more
17th May 2024 (8 mo. ago)
C Thompson
Great service, Ben especially was a huge help, from my initial viewing to picking up the keys to my new flat.... Read more
Tenant
11th May 2024 (9 mo. ago)
S Maton
Viewed with chloe in the week, she was really helpful and informative. Got me a property same day, can't wait to move in!... Read more
Tenant
10th May 2024 (9 mo. ago)
R Wasiu
I have been letting from leaders since 2022 and they have been amazing... Read more
Landlord
30th Apr 2024 (9 mo. ago)
J Chalkley
“This mountain’s of such sort that climbing it is hardest at the start; but as we rise, the slope grows less unkind.”
Dante
I found Leaders in Bedford at a time when I was really struggling to find a place not only to live, but to call home. Other agencies just didn’t cut it, they were unprofessional and generally seemed like they didn’t care, like I was just another number to them. When I first met Ben from Leaders I knew straight away he was the agent I needed. He was smart, professional and caring and above all he helped me to finally find a place to call home.
I am eternally grateful to Ben and Leaders Bedford, I can’t recommend them enough. Fantastic service
Until we meet again.... Read more
Tenant
26th Apr 2024 (9 mo. ago)
K caprani
Professional friendly helpful and polite enough to overlook my novice errors ????... Read more
26th Apr 2024 (9 mo. ago)
Ja1989
All of the staff were brililiant. Tristan was extremely helpful. He was very polite and professional and showed me around the property and explained the process well. Each time I called in, the staff were polite and helpful.... Read more
19th Apr 2024 (9 mo. ago)
Kami
I would avoid this agency. Constant issues with fixing staff around house. After we move out we get bill for £500 just for cleaning of cleaned before house (they charge this amount for wiping dust and doors). Also charged £300 pound to cover fixing staff like door handles which were reported 6 months before moving out that they are broken and they promise to fix them. Unbelievable. Never had similar issues with provision agencies.... Read more
Tenant
16th Apr 2024 (9 mo. ago)
R Ceavdar
Avoid this company as a Tenant, as the moment you move out they will scam you on whole your deposit or even more. ESPECIALLY AVOID, no deposit option, as then you are f.d. They want 800 pounds for cleaning of dust from the window and a carpet which was dirty when I moved in already. Really save yourself some money and nerves.... Read more
Tenant
16th Apr 2024 (9 mo. ago)
M Topham
Brilliant service, my lettings agent, Ben, was great and really made the entire process enjoyable.... Read more
Landlord
5th Apr 2024 (10 mo. ago)
M mensa
We met a gentleman name Tristan. He was helpful right from beginning to the end. Thank you Tristan for all your help... Read more
30th Mar 2024 (10 mo. ago)
A Walter
Very helpful. And on it when things need doing. Polite staff.... Read more
22nd Mar 2024 (10 mo. ago)
A Baker-David
So happy, Trison is amazing. They actually listen to your needs and match your new home as best they could.
Thank you ????... Read more
19th Mar 2024 (10 mo. ago)
E Harris
Leaders were so professional, from the moment we viewed the property until the hand over of the keys. Tristan was so approachable, welcoming and definitely went above and beyond. Tristan and all the staff have been really helpful over the phone, nothing has ever been a problem. Thank you Tristan and the staff at the Bedford branch. Definitely really easy to contact and we are very grateful for all your help. Emma, Amy & Andreas... Read more
Tenant
15th Mar 2024 (10 mo. ago)
P Browes
Great service, no issues at all. Very helpful.... Read more
7th Mar 2024 (11 mo. ago)
A irving
Team at Leaders are great. Ben was happy to answer any questions I had and was very helpful through the whole process.... Read more
1st Mar 2024 (11 mo. ago)
J Barnett
Ben was a very helpful lettings agent!... Read more
Landlord
29th Feb 2024 (11 mo. ago)
A Wright
Came into the branch last Thursday 22/2 and was able to get a viewing the very same day - all went well. This being my first time moving out and renting Ben & Charlotte were very patient and extremely helpful with me. They answered all questions I had and even remained patient with me when I kept calling back with somwthing new/else ha! Very professional, friendly & helpful. Thank you again, made this process not stressful and very quick! X... Read more
Tenant
29th Feb 2024 (11 mo. ago)
M Madzima
Service and query response is top notch, Thank you Ben !... Read more
28th Feb 2024 (11 mo. ago)
T Barrett
Called the bedford branch this morning to inform of my wifes death. My property manager was in a meeting apparently. Waited for a call back all day but as usual nothing. No sense of urgency at all with this company even when we had a flood in the property. I will now have to call in the morning again to inform of the blocked bank account which I have already done today. So when the direct debit does not work, don't blame me. I tried.... Read more
Landlord
21st Feb 2024 (11 mo. ago)
S barnett
Ben is extremely helpful and willing to go the extra mile . Great to deal with... Read more
16th Feb 2024 (11 mo. ago)
R Boloaca
Very professional... Read more
14th Feb 2024 (11 mo. ago)
J whitelock
Great staff very helpful... Read more
5th Feb 2024 (1 year ago)
A Kachisi
Leaders is the best estate agent i have encountered. To be precise Ben is excellent, fast response , friendly and he will find you that dream house!... Read more
Buyer
19th Dec 2023 (1 year ago)
L Orme
Talks over you and argues with you on the phone before you can even get a word out.... Read more
12th Dec 2023 (1 year ago)
K OSOBU
Ben is such a great agent . Missed my appointment twice but still find a way to reschedule with me . Great services ????????... Read more
4th Dec 2023 (1 year ago)
O dave
Tayla has been fantastic with helping us with our process and would 100% recommend her:)... Read more
1st Dec 2023 (1 year ago)
S Waters
Ben who I’ve been dealing with has been very efficient , kept me upto date and very helpful... Read more
30th Nov 2023 (1 year ago)
D Gilbert
It’s such a beautiful place and very easy to locate... Read more
30th Nov 2023 (1 year ago)
O Ibemere
The Leaders team are amazing.
Tayla-Nicole is exceptional.
She responds promptly to enquiries.
Overall it’s a 5 star from me.... Read more
30th Nov 2023 (1 year ago)
J Olowookere
It was an amazing customer journey experience with Tayla. She offered professional service with genuine care... Read more
30th Nov 2023 (1 year ago)
J Lowe
Very helpful...I was renting through them for a year and a half and am moving into a new property with them now........ Read more
Tenant
31st Oct 2023 (1 year ago)
I ONYEGBULE
Tayla-Nicole Nanton is really an exceptional Staff, I like her touch of service. Keep it up Nanton.... Read more
26th Oct 2023 (1 year ago)
S Patel
Very unprofessional service.... Read more
17th Oct 2023 (1 year ago)
F oluwaseun
Effective services... Read more
25th Sep 2023 (1 year ago)
F Ojukwu
quick and efficient... Read more
21st Sep 2023 (1 year ago)
Y krishnan
Very helpful.! Fast process ..!
Recently rented out new flat in bedford town, first of all thanks to Tayla Nicole for smooth and easy operations... Read more
Tenant
15th Sep 2023 (1 year ago)
V Gathra
Our move to the flat was great.
5 stars to Tayla-Nicole who made it easier through helping out whenever we questioned or needed something completed.
Happy days!... Read more
Tenant
9th Sep 2023 (1 year ago)
L ling
So very helpful with our moving process. Didn’t take long for us to sign the paper and pick up the keys. Very friendly and welcoming, would 100% recommend using leaders. So amazing thanking you for making the process less stressful.... Read more
31st Aug 2023 (1 year ago)
Naomi
Mixed emotions.
I'm not sure who's responsible for what.
I have been with leaders privately renting for a couple of years, somethings have gone well and I like living where I am socially and work. But sadly I put in a maintenance request well over a year ago, I have waited and waited. Once it was addressed but they it did not fix the issue. Since then it has been back and forth emails and calls waiting for the request to be fixed completely. Considering it's to do with mould and water damage you'd like to think the landlord and lettings would be a bit more concerned and would have pushed eachother in the sense of property maintenance anyway.... Read more
Tenant
22nd Aug 2023 (1 year ago)
M Guerrisi
Literally the worse experience I have ever had with a letting agency.... Read more
Landlord
20th Aug 2023 (1 year ago)
R James
We have recently rented a property from Leaders and the service has been fantastic, Tayla was wonderful and very helpful! We’re now happily settled in our new home. Thanks ????... Read more
Tenant
15th Aug 2023 (1 year ago)
Tipsyclips
Twyla-nicole Nanton has been very helpful and polite throughout the entire process, considering how questionable I have been, been a very easy process... Read more
15th Aug 2023 (1 year ago)
A Boateng
New experience with detailed of every bit of things.The Officer was quick with every query put to her.Nice experience... Read more
15th Aug 2023 (1 year ago)
E Humphrey
Leaders have been brilliant when me and my partner have been applying for a flat! Thank you so much to Ben for supporting us and keeping us updated every day by answering our inquires and problems straight away, making the process much easier with no worries! I would definitely recommend to anyone who is interested in renting or buying a property as leaders.... Read more
14th Aug 2023 (1 year ago)
K 08
Ben was Very helpful with any questions kept us updated a friendly person... Read more
7th Aug 2023 (1 year ago)
A Khalil
Very professional service, Tayla was very friendly & helpful!... Read more
4th Aug 2023 (1 year ago)
H Chapman
Overall very positive experience with Leaders, always answered questions I had promptly with helpful advice, helping me find a suitable property... Read more
3rd Aug 2023 (1 year ago)
A Frederice
Great service! Tayla-Nicole made my moving to a new flat very smoothly.... Read more
Tenant
31st Jul 2023 (1 year ago)
Y Posi
Great service... Read more
20th Jul 2023 (1 year ago)
L Fabb
I had the pleasure of dealing with Tayla from Leaders estate agents. After feeling disheartened by so many other companies not returning calls or not having anything suitable for my needs I received a call from Tayla, after viewing one property together I got such a positive vibe from her that I didnt want to use any other agency. She then found me my perfect house and I couldn't be happier. Thank you so much Tayla you make all the difference and Leaders should be proud to have you on their team.... Read more
Buyer
20th Jul 2023 (1 year ago)
C Eastwick
Amazing as always!... Read more
13th Jul 2023 (1 year ago)
K b
Amazing service and smooth process too. Thanks to them I have my dream room!... Read more
7th Jul 2023 (1 year ago)
C Callan
Really straightforward, easy experience. Would definitely recommend using Leaders if you’re looking to rent:)... Read more
Tenant
7th Jul 2023 (1 year ago)
A Whybrow
Would never touch leaders again worst company to use for a letting agency, never fix any issues, never contact if they want to visit, no communication if you report any faults and if they decide to fix them takes then 6-8 months to action.
Enter the property without informing yourself.
They never do the checks correctly due to fire alarm that didn't work and was over 8 years old. Only decided to replace 10 months after living in the flat.
Breaking all landlord rules and putting people lives at risk.
Shocking company and then claim for you to pay once you have left the property for extras.
Staff in Bedford office very rude, not helpful.
I am surprised that Leaders are still up and running due to false advertising on the property they rent out and false advertising the hours the office is open for... Read more
Tenant
25th Jun 2023 (1 year ago)
J
Worst estate agency going! Never helps when you become a tenant… Constant miscommunication and then when you question it they say it’s your fault ( It is not our fault if you said the wrong thing! ). Kim the “Manager” is rude and disrespectful and starts to micromanage and belittle you. I would avoid at all cost !!! All that branch wants is money ! We have even heard it from the landlord they are rubbish at communicating and sorting stuff out - customer service is non existent if you’re a tenant… if you can go use another agent !... Read more
Tenant
13th Jun 2023 (1 year ago)
I Mahomed
Tayla & Chloe very helpful and supportive… Great customer service from everyone on the team in the Bedford branch, professional and have made the journey that little more comfortable in good or bad outcomes!... Read more
23rd May 2023 (1 year ago)
C Shorter
Leaders has been a fantastic experience for me. Called me within 15mins of sending an inquiry. Booked a viewing straight away. And then at the viewing the young lady was very professional and knowledgeable, answered all the questions I had. Once I had filled in the application it didn’t take long for them to call me and start the rental process. All the staff at leaders have been so helpful.
If I need to move again I will definitely look at there properties first... Read more
Tenant
20th May 2023 (1 year ago)
H Arnold
Tayla-Nicole was so lovely and helpful. She gave me all the information I needed and even let me have a second viewing the next day. We will definitely be back to leaders looking for more properties.... Read more
18th May 2023 (1 year ago)
N Huntington
Not a bad letting agency, however they completely work on behalf of the landlord, not for the tenants when negotiating. Felt very let down by the lack of communication too.... Read more
Tenant
12th May 2023 (1 year ago)
L Jackson
They were extremely helpful and very professional .... Read more
3rd May 2023 (1 year ago)
J Ene
I had a great experience yesterday viewing a 2 bedroom flat at 62D Clapham Road with Tayla-Nicole. She gave me a great deal of information to be able to make an informed decision.... Read more
28th Apr 2023 (1 year ago)
M Clark
Holly Hayward is an amazing property manager along with Laura Burnham and
Kim Milne's it's a very good team.
Would be 5 stars for them personally but I sometimes feel the corporate structure of leaders let's them down but as a team they are first class... Read more
24th Mar 2023 (1 year ago)
J Goodman
My review is specifically and only for Holly who is currently my Property Manager. Since my properties have been looked after by Holly things have improved from the property management perspective. Holly is responsive, professional, organised, helpful and courteous. She has helped me enormously recently where tenants refused to leave a property and eventually left it in a poor state. All now resolved thanks to Holly's help.... Read more
Landlord
15th Mar 2023 (1 year ago)
M A
I can assure you this agency is racist.
They discriminate against you based on your name and race.
So people of colour avoid at all costs.
They never get back to you snd even before responding or arranging a viewing they want to conduct a credit check. Even though you have not proceeded to take a property with them.
Definitely shoud change the way they operate.... Read more
12th Mar 2023 (1 year ago)
J howe
Eliza has been the most helpful property manager I've ever encountered. Her attention to detail and attentiveness when dealing with problems is unmatched. She us a real credit to Leaders.... Read more
Landlord
9th Mar 2023 (1 year ago)
R Pegler
My husband and I are extremely satisfied. Very friendly and helpful.... Read more
3rd Mar 2023 (1 year ago)
D Johnette
I wanted to thank you as soon as possible... Read more
10th Feb 2023 (2 years ago)
S Harriott
Chose leaders to assist me in a rental property and I must say the service offered and the commitment shown particularly from Chloe has not gone unnoticed. They made this very tense and tedious process smooth and seamless.... Read more
Tenant
9th Feb 2023 (2 years ago)
S M
poor... Read more
9th Feb 2023 (2 years ago)
O Ogunro
Chloe was very helpful and provided all the support we needed.... Read more
27th Jan 2023 (2 years ago)
O hooper
Jade delivered excellent customer service and made the whole process of moving into my new home very smooth. I would definitely recommend leaders To anyone looking at a smooth process!!... Read more
Tenant
26th Jan 2023 (2 years ago)
L Dalgarno
Eliza was extremely professional, hard working, thorough and determined to get the job done for me. Very impressed. She is an asset to the company and represents them fabulously. Comes across very well. Friendly, personalable and efficient. Thanks again Eliza.... Read more
21st Jan 2023 (2 years ago)
D McAllister
My score is solely for the Sales team and NOT the Lettings!!!
Twice I have tried to work with them and on both occasions had abysmal service.
1st time I had to chase them 4 times to view a house.
2nd time I’d booked to view a property at 4pm to only be phones at 3.58 that it was now sold. To make it worse they then LIED to me saying they tried to call me before hand.
I don’t normally write negative reviews as it burns bridges, and let’s face it times are hard enough- but I just can’t stand being lied to.
In future just be honest and hold your hands up and apologize.... Read more
3rd Feb 2022 (3 years ago)
C Gill
I've used many letting agents over the years, and this one is hands down the best in the market. Jade in particular, is a pleasure to deal with. Very professional and always there to support.... Read more
Landlord
26th Jan 2022 (3 years ago)
S Wood
My experience with Leaders has been exceptional. A huge thankyou to Jade who has been so professional during the entire process. I would 100% recommend them.... Read more
5th Jan 2022 (3 years ago)
E Sidh
It was a long hunt for the rented house but when I got this apartment through leaders they made it easier for all the process. Thank you leaders for the hard work you are doing. Kudos and keep up the same. Special thanks to Chloe who made everything smooth for me she was patient and always ready to help because there were certain things that I was not able to understand but she took time to explain me. Thanks a lot again.... Read more
Tenant
12th Nov 2021 (3 years ago)
J Kneeshaw
Amazing service
Was look for somewhere to live in Bedford and then saw the leaders team campaigning at a run I was at. Enquired with leaders team and then the rest was history. The process was made easy as they provided a lot of support and I couldn’t ask for more.
Would highly recommend using leaders... Read more
13th Oct 2021 (3 years ago)
V Storm
Thanks to Chloe my move has been smooth. Really great communication from start. Easy way to sign off documents. Chloe was patient with me through out as I had so many questions. Would definitely recommend!!... Read more
24th Sep 2021 (3 years ago)
C Silva
A big thank you to Lauren, who has gone above and beyond all expectations in assisting me. It's always great to hear her positive, bubbly personality over the phone. She has constantly cultivated time and effort to bring her "A-game" to the table and it hasn't gone unnoticed. 10/10... Read more
17th Sep 2021 (3 years ago)
H Lady
I called and spoke to a helpful lady Chloe. She asked what I was looking for and she advised me of the properties that were available to view. She explained the whole process from viewing to referencing to moving in as never done it before. Would definately use Leaders again if I could deal with Chloe as she was great.... Read more
Tenant
12th Aug 2021 (3 years ago)
D Asare
Very happy with all the support and help with finding and moving into a new flat. Excellent customer service and help throughout the entire process. Chloe was amazing with informing us on the next steps and constantly keeping us informed. Couldn’t have been better!!... Read more
Tenant
4th Aug 2021 (3 years ago)
E USTUN
I strongly advise everyone to work with Leaders Bedford. Lauren was amazing throughout as she was kind, attentive, approachable and she definitely is a problem solver. Our nightmare of house hunting turned into a smooth process. Even though we lived 3 hours away every detail was solved over the phone or via e-mail. I want to thank Lauren and the rest of the team as everyone was very helpful.... Read more
19th Jul 2021 (3 years ago)
R chew
Great staff. Quick and easy straight to the point. Very helpful. Emma, Stacey and the rest of the girls have been great can't wait to move in ??
Chandan also has been great help in every step... Read more
Tenant
6th Jul 2021 (3 years ago)
S Corbin
My first time using Leaders and I'm very happy I did.
Had a fantastic and easy experience which made moving so simple. Jade guided me all the way through as I didn't have a clue. The New Home hamper was a lovely surprise. I would recommend 100% if you want a stress free process.... Read more
Tenant
6th Jul 2021 (3 years ago)
G Criddle
Just finished the process of letting a house with these guys and they were great throughout the process, helping us out despite the landlord being dubious and actively chasing up references from our previous rather slacking estate agency! Good stuff... Read more
Tenant
30th Jun 2021 (3 years ago)
A Faal
The Fisrt time I meet with one of the agent Chloe! I knew that I was dealing with the right company. Chloe was very nice and professional dealing with me and very patient. Throughout the process of getting the flat she was so helpful and very thorough with all the information that was given to me.... Read more
Tenant
30th Jun 2021 (3 years ago)
M Robinson
Chloe Kavanagh has been brilliant with my partner and I! We haven’t been the easiest of clients, we have hassled her a lot but she’s always gone above and beyond to meet her needs, have had a lovely experience with her and she has made the whole process a lot easier! Cannot thank her enough!... Read more
25th Jun 2021 (3 years ago)
J Baxter
Would just like to say how patient and amazing Chloe Kavanagh has been for us. She was there every step of the way for us and very helpful! We didn’t make things easy for her but she always remained calm and always did her best for us!! She went above and beyond for us and she deserves all the credit!! Me and my partner are very grateful for Chloe.... Read more
25th Jun 2021 (3 years ago)
M Zawieja
I had a pleasure to deal with Chloe. She was an absolute superstar from the start!! Her Customer Service is on the highest level and she made sure all my questions were answered. On my moving date I have received a lovely welcome pack and I must say, this is the best Estate Agency I have dealt with so far. Professional, reliable and highly responsive. I would highly recommend.... Read more
Tenant
27th May 2021 (3 years ago)
O Cunningham
I spoke with a very confident, helpful and friendly lady called Jade. She was very informative and answered all of my (many) questions I had! Amazing service, and extremely helpful! 10/10... Read more
14th Apr 2021 (3 years ago)
M W
Highly recommend Leaders in Bedford. Cannot thank Kim enough. Her friendliness and professionalism made the difference in our experience. Kim made this whole process stress free. I would not hesitate to recommend Leaders to any friends and family. Many thanks and keep up the good work.... Read more
25th Mar 2021 (3 years ago)
M Johnson
I have recently completed the moving in process on a rental property which is managed by Leaders in Bedford. The entire process has been seamless and professional from beginning to end. Hannah has been a credit to Leaders, she has been a pleasure to deal with and has made a potentially stressful time, stress free!
Highly recommend Leaders Bedford!... Read more
Tenant
23rd Mar 2021 (3 years ago)
M Fensom
Excellent experience from start to finish. Very friendly staff and efficient service. A special thanks to Hannah for all of her hard work during our move, would definitely use Leaders again.... Read more
19th Mar 2021 (3 years ago)
F Newman
Finally I've got around to leaving my review!!! We received a very efficient, friendly, helpful and professional service from the staff at Leaders. A viewing was arranged and 10 days later we moved in to our new home. Thank you to everyone. We are now fully unpacked and very happy..... ??????????... Read more
Buyer
16th Mar 2021 (3 years ago)
S king

Myles was absolutely lovely getting us setup and ensuring the move happened with as few problems as possible. However, I did not give 5 stars because of the referencing team that handled my partner and I references. We filled in all the paperwork and attached payslips and bank statements, even our employers and managers numbers and professional emails yet the referencing team did not check this properly and initially declined our application. They even asked my partner (who has worked as a pharmacist for over 4 years) if he wrote his reference himself! What kind of nonsense is that? I cannot help but feel discriminated against! They even asked him for his manager to call them! I've never heard of this before! But my partner did as requested then when his manager called, they said they don't need the call!! What an embarrassment and complete waste of time! It was our letting negotiator Myles who had to contact them and resend the same documents we had already filled in! Very unprofessional attitude towards us from the referencing team. A shame as Myles was so lovely towards us.... Read more
Tenant
11th Feb 2021 (4 years ago)
R Botea

I have contacted them regarding a flat I wanted to rent but no chance to get hold of them. I have spoken to someone on Thursday and I have asked to arrange a viewing if possible but they said it is impossible during these time and I perfectly understood. However they have agreed to sent me a video of the flat. As soon as I finished to watch the video I contacted them back and I said that I would like to rent it and to let me know the following steps. Even for the email it took about 4 hours to be sent... and after 3 calls I have made and spoken to them. So that Thursday I was told that somebody will get in touch with me. It didn’t happen. The next day... I called them but no answer... I kept calling them and in the end I could speak to someone and told them I will not be able to pick the call before 4pm as I will be at work but given my partner’s phone number instead. No calls from them as they said. Today, Monday I called them back and they said the flat is no longer available as it’s been rented by someone else.
What attitude is this? Reliable? No.
When you have someone interested ... this is not how you should treat the client. Unless you just do not care... not bothered... apologises? What for?
Very unprofessional.
That was my experience. Never recommend them to anyone and never get back to them.
Irresponsible and so on...
1 star... don’t really know for what...... Read more
Tenant
8th Feb 2021 (4 years ago)
R McCann
What a marvellous, friendly, efficient and professional firm. I used another firm of letting agents in the past and I was dissatisfied, so I celebrate the day I appointed Leaders. From 'soup to nuts' I am always looked after and they always go the extra mile, delivering service that's beyond my expectations. I shall single out Jasmine, Myles, Laura, Kim, Hannah, Jodi & Rachael for special honours. Thanks everyone!... Read more
Landlord
21st Dec 2020 (4 years ago)
P Ukonu
What I like most about leaders is how responsive they are, which was really refreshing coming from my previous Agency. The welcome package tho, really nice. I will recommend Leaders Bedford for any company wanting to rent in Bedford.... Read more
Landlord
10th Dec 2020 (4 years ago)
C Jose
The people are very professional and are willing to help you out in all ways possible. Very responsive don't have to wait for a reply. Can call them when necessary help is always available... Read more
23rd Nov 2020 (4 years ago)
L UK
Our property manager Jodi is BEST staff member in there! Extremely helpful and friendly as well as professional and super efficient! We've been with them for more than 1 year and never experienced any major issues. Would recommend Jodi and Leaders to friends and relatives!... Read more
Tenant
28th Oct 2020 (4 years ago)
J Clements
Have moved a few times and by far the service I received from Leaders Bedford branch has been outstanding I can not recommend them enough... Read more
20th Oct 2020 (4 years ago)
L Almeida
Recently rented a house via Leaders. The whole experience was super smooth. Hannah and Kim were super helpful. Their friendliness and professionalism made the difference in our experience. Highly recommended. Thanks guys! :)... Read more
Tenant
19th Oct 2020 (4 years ago)
C Boyd
Kim dealt us with professionalism and efficiently and anything asked of her was never proven difficult. We are now finally settled into our new property and are looking forward to the next 12 months with leaders.
Recommend their services 10/10.... Read more
Tenant
28th Sep 2020 (4 years ago)
S Otabil
The process of my moving was quite stressful but a bit quick, and Hannah was always ready to help. However, when I moved into my property the bins were already full of all sorts which the bin men have refuse to pick up and I didn't make that mess, I reported to leaders and they haven't done anything yet. Plus the shower is impossible to close after is switched on.
Overall I will give Hannah a 4 star for her hard work and 1 star to whoever is in charge of the property that am currently in, they just fixed one problem.... Read more
Tenant
14th Sep 2020 (4 years ago)
A Clarke
Not very good at returning calls. Both I and my daughter left several messages for the lettings team with no return calls made. Poor service.... Read more
Landlord
11th Sep 2020 (4 years ago)
P Kiritharamohan
Great experience and communication. No problems experienced at all! Always reply promptly and clear up any issues. Would recommend... Read more
24th Aug 2020 (4 years ago)
R Collet
Very friendly staff, always willing to help and answer any queries. The process was very smooth from start to finish. Would recommend Leaders to anyone looking to rent.... Read more
Tenant
25th Jul 2020 (4 years ago)
B f
Leaders showed us round a few properties and recommended properties they knew we would like as they listened to what it was we wanted. We have now been in our property for a couple of months and have had no problems. We love it, it is our first home together. Thanks leaders would recommend you to anyone... Read more
Buyer
18th Jul 2020 (4 years ago)
G Owen
Great service from start to finish. Everyone was very helpful.... Read more
4th Jul 2020 (4 years ago)
S Mcewen
Leaders were so helpful and informative. They made the process very smooth. Would recommend them to anyone looking to rent... Read more
Tenant
4th Jul 2020 (4 years ago)
L Miller
Just thought I would leave a review about Laura as she is our main point of contact with leaders. Cannot fault her in the slightest, we have had a few problems with the property since moving in (mostly being down to the age of the flat) and any/all problems we have told laura about have been replied to or dealt with very quickly! Glad to have her helping us out ????... Read more
Tenant
3rd Jun 2020 (4 years ago)
J Parish
My first time using an estate agents I found using Google. I then saw the property I liked and emailed enquiring about it. Thankfully the lady who dealt with me kept the property for me until I I finalised plans to go ahead with the tenancy. Throughout the whole process I've had help when needed to complete the application and answered any questions I had, making the whole process easy and smooth and made me a very happy tenant. I have already recommended Leaders to my work colleagues who live in the area should they wish to move in the future.... Read more
Tenant
1st Jun 2020 (4 years ago)
S Mutubuki
I don’t know where to start on recommending how amazing the team has been. Great communication and effortless transition to getting a new property. They absolutely take their time to ensure you’re happy and satisfied with your property.... Read more
23rd Apr 2020 (4 years ago)
A Goncalves
I had a great experience renting my apartment with Leaders, Hannah my negotiator was very professional. Nothing to complain about it!... Read more
Tenant
13th Mar 2020 (4 years ago)
G Stacey
This place is amazing! From applying for the property to moving in, it only took a matter of weeks, and alongside that they moved offices entirely! Despite all the havoc they were dealing with, they managed to keep me and my partner thoroughly informed and I felt very confident throughout the whole process (which is very rare!). The company didn’t know this but I suffer with severe anxiety which could have easily been triggered by moving house, but not once did I feel anxious about any part of the process. This is all thanks to the lovely staff, specifically Hannah Hodgson, who did an amazing job and was very understanding about all the questions we had (this is our first home together!) Would absolutely recommend this agency to anyone renting properties or moving out for the first time.... Read more
Tenant
25th Feb 2020 (4 years ago)
D alabi
Had a wonderful experience renting a house with them. The negotiator, Hannah was very professional and was of great assistance. Will recommend leaders anytime.... Read more
Tenant
25th Feb 2020 (4 years ago)
S Reman
Highly Recommended Estate Agency in Bedford, It is our first time moving out and within our first day viewing we managed to find a property we loved. Hannah was a Pleasure to work with and made the process very straightforward along with keeping in touch and provided regular updates. She is a credit to the business.... Read more
4th Feb 2020 (5 years ago)
S Brazier
I can’t recommend Leaders Bedford enough!
From the moment I called about the house I was interested in, to when I got the keys!
Even now I know if I need something they are always at the end of the phone and get the problem sorted quickly.
I will always recommend Leaders to anyone who rents.
Thanks so much for looking after me.... Read more
Tenant
14th Dec 2019 (5 years ago)
B Kendall
Leaders have been exceptional in managing to deal with my fast move. Within just over a week I’ve signed everything and got the keys to my new home. Amani has been brilliant in dealing with all my problems and questions. A massive thank you to all the team.... Read more
Tenant
13th Dec 2019 (5 years ago)
C Alexander
After having a few issues in my property I cannot thank the property management team enough. Jodie has kept me up to date and accommodated my needs. I am now happy in my home and so glad these things have been dealt with.
I highly recommend leaders to anyone looking to rent.... Read more
Tenant
11th Dec 2019 (5 years ago)
I Islami
Great service! From first time when I went to view first property, letting agent Amani K was wonderful so professional always smiling, answered all my questions about the property, explained to me every single step... then when finally decided to move I was in contact with Hannah H, she had great customer service so kind and beautiful, she kept me updated all the time with the status of my application and always called me or emailed if anything else needed.. There was some issues however they all helped me through the whole process and made sure that I will move it at the chosen property. Also thanks to Kim and Shaun.... Read more
Tenant
2nd Dec 2019 (5 years ago)
M Partridge
A very efficient service for Landlords. The last 2 tenants have either caused damage or left things in a woeful state of dirt and filth. On both occasions the property manager Kim worked very hard to successfully recover the payments required to rectify the deficiencies. The quality and detail of the checkout report was faultless and the speed that they identify and move in new tenants has always been very swift. If you already have a full time job or are busy, you can leave the management of the property to Leaders and not have to worry a great deal about it. That brings great peace of mind and makes the property investment market more easy to navigate. Overall a great service and very happy.... Read more
Landlord
26th Oct 2019 (5 years ago)
R Cullen
The entire Leaders team have been an absolute pleasure to deal with, they are all so friendly! A little bit of special praise must go to Amy, who was extremely helpful and professional in assisting us to secure our new home. I would recommend this branch of Leaders in a heartbeat...... Read more
22nd Oct 2019 (5 years ago)
V Brown
What a lovely bunch of staff! I would highly recommend Leaders to friends and family. I mainly dealt with Laura who was very kind and dealt with my issue efficiently but everyone I spoke to on the phone was polite and helpful. 5 Stars!... Read more
26th Sep 2019 (5 years ago)
B Well
The Leaders Bedford team is fantastic. Their presence at events such as the Bedford Park concert and Bedford run fest is always brilliant, it's great to see such involvement.
The Lettings team is very informative and always go out of their way to help. Well done Amy, Armani and Hannah!... Read more
Landlord
17th Sep 2019 (5 years ago)
S Wolfe
I won’t go into details as all situations are different and perhaps others will have a better experience but my experience has been so bad I have had to seek out the Trading Standards Authority and Citizens Advice Consumer Services.... Read more
12th Sep 2019 (5 years ago)
C Grogan
To be absolutely honest, a 1 star rating is still far too generous. The way they have dealt with our issues with this property is absolutely appalling, the member of staff that we deal with cannot do her job properly in the slightest, our complaints are often put off until they become a bigger issue and when the work finally gets underway it’s not finished completely. There has also been cases when the staff member has not documented our complaints after being told about them on multiple occasions and she has also told us misleading information. God knows why they are called leaders because frankly they are not leading anything, because this property is barely liveable but we are forced to make do. Poor customer service and support, incompetent staff members, and everything seems to fall down to us to try and find solutions for. They don’t care about the living conditions or maintaining the property all they want is your money. Absolutely disgusting!!!... Read more
Tenant
9th Jul 2019 (5 years ago)
S Price
Just a little thanks to Amy for the service that she has provided my boyfriend and I. She is bubbly, friendly, and didn't make me feel weird for getting ecstatic about properties as this was my first time renting! Unlike other encounters I've had, she actually bothered to get to know what my likes and dislikes were and recommended properties to me off the back of this. Although there have been a few bumps, as I'm sure is to be expected with any new tenancy, Amy has been prepared to stay late for me to go through contracts as well as to go that extra mile to check in on how things are going/how I'm feeling. A personal touch that truly goes a long way.... Read more
Tenant
5th Jul 2019 (5 years ago)
A Visitor
Amy has been efficient and methodical from start to finish. Scarily knowledgeable about the housing rental market.
Amy rented my property with in a day.
Highly recommend.... Read more
Landlord
24th Jun 2019 (5 years ago)
V Malho
Thank you Leaders Team for all your support.
Thanks especially to Tom to find us a new home.
He was very helpful and kind.... Read more
Tenant
17th May 2019 (5 years ago)
P Gardner
Thank you Leaders for a great service as always. Thanks especially to Kim who I feel went above and beyond to ensure any issues I had were dealt with promptly.... Read more
27th Apr 2019 (5 years ago)
J Lawrence
Thank you so much to Chloe for finding me a new tenant so quickly. She was very professional, friendly and kept me informed of everything! Emma who helped the whole process of getting the tenants into my property, very efficient. And to Laura for the excellent support of managing my property!... Read more
Landlord
30th Mar 2019 (5 years ago)
E Reinhold
Leaders helped Mr get my 1st property, I had Tom show me around and help me with any issues. He was amazing and knew exactly what he was talking about.
Then I met Amy who is equally as helpful.
I have already recommended Leaders you close friends and family.... Read more
Buyer
8th Mar 2019 (5 years ago)
J Taylor
Over a month ago me and my partner applied to look at a flat, Tom showed us around and we loved it, we had some Problems with the guarantor side but they helped up every step of the way :) we finally got our moving date after trying to hard on both ends to make this work. Me and Tay can’t thank you guys enough for all your hard work and efforts. We can’t wait to move into our first home together.
Thanks
Amy,Tom,Emma,Chloe you all definitely need a raise!... Read more
Tenant
8th Mar 2019 (5 years ago)
D Milner
Pretty poor. It's been 6 months since we ceased using Leaders services and despite ringing their head office and asking them to cease contacting us (as their unsubscribe service doesn't work), their emails continue. However I would highly recommend Open Rent.... Read more
19th Feb 2019 (5 years ago)
L Ageer
One happy landlord, Leaders have been amazing from start to finish, they found tenant in quick time , helped with renovation, they been true professional in every aspect .I can thoroughly recommend them. Spl mention our account manager Stacy Tomlin is brilliant, very approachable and helpful , true Pro.... Read more
Landlord
18th Feb 2019 (5 years ago)
B Kendall
Unfortunately I can’t leave a higher rating then the 5star. Leaders have been amazing in one of my most stressful moves ever. I decided to move just before Christmas, so extra stressful. Amy was amazing in making everything go according to plan and making me feel relaxed with everything. I would highly recommend using leaders and there NDO give you peace of mind if your struggling to find the rent and the deposit. It’s also amazing for building your credit rating. So go and speak to the team, you won’t be disappointed... Read more
Tenant
5th Feb 2019 (6 years ago)
G Collins
Leaders Estate agents in Bedford I would recommend without hesitation.From the first enquiry to the offer being accepted,the team at leaders were prompt at replying to emails,friendly and knowledgeable about their industry aswell as the local area they serve.If you choose leaders your in very capable hands.... Read more
18th Nov 2018 (6 years ago)
J Webb
I would definitely highly recommend leaders! Tom from lettings was my main point of contact and he gave me very professional service and was very helpful! I am very happy with the service I received. Thank you... Read more
Landlord
4th Oct 2018 (6 years ago)
M Holmes
Can't recommend Leaders enough. Great service from start to finish and really went the extra mile. Dawn was fantastic and made the typically concerning process of moving completely stress free. Nothing was too much trouble for them.... Read more
14th Sep 2018 (6 years ago)
H Hopley
Can't recommend Leaders enough! Amy was my main point of contact and I must say, she was extremely helpful and professional throughout the entire process. A massive thank you to the Bedford team for making the rental process as efficient and as painless as possible. Hats off to you all. Will definitely be recommending you to all my friends.... Read more
Tenant
4th Jul 2018 (6 years ago)
G Welsh
A very professional and friendly approach. Very transparent in giving informative advice about my needs and local market conditions. Tommy came across very professional and instantly made me feel at ease. Would highly recommend.... Read more
30th Apr 2018 (6 years ago)
F Hatib
I had Thomas Payne from Leaders sales department out to value my home. The service offered was the best in terms of what I needed for my house sale out of other agents in the area, the advice received was greatly appreciated. Will recommend to friends and family.... Read more
Seller
30th Apr 2018 (6 years ago)
T Odell
A very professional and friendly team, I am extremely satisfied with the service received and a brilliant tenant found for our property. Laura in particular went out of her way to help us and put us at ease with her friendly, competent and helpful approach. Highly recommended.... Read more
Landlord
30th Apr 2018 (6 years ago)
E coe
Very happy with the service. Noticeably more professional than other Bedford Letting Agents which I met prior to making a decision as to whom I wanted to work with. Leaders found me a suitable tenant very quickly and have been very helpful in resolving problems within the property itself. Would recommend highly!... Read more
Landlord
30th Apr 2018 (6 years ago)
H Lee-Adams
I received great advice from Thomas Payne at Leaders in regards to the sale of my home, Very friendly & professional and was very willing/capable of answering any questions in a very transparent manner.. Would definitely recommend!. 5/5... Read more
Seller
25th Apr 2018 (6 years ago)
S Osman
received an efficient and professional service from Leaders in Bedford. Very attentive from the beginning of my journey right through to the end. Everyone is Polite and is willing to help. Overall i would recommend Leaders to all of my friends and Family for Lettings and property management.... Read more
Landlord
23rd Apr 2018 (6 years ago)
I Cook
We recently had an issue at the house, and had to call the property management team, our assigned contact is Laura Burman who has been exceptional in dealing with the issue. She was very quick to try to resolve the problems we had been having. All of the staff at the Bedford branch have been exceptional from initial viewing to second viewing. we have just extended for another 2 years.... Read more
Tenant
15th Apr 2018 (6 years ago)
J Beneng
Excellent all round service. Laura Burman is superb when it comes to dealing with issues that arise in a speedy manner and customer service from herself and others at Leaders has been exceptional.... Read more
9th Apr 2018 (6 years ago)
A Wallbank
Well done to Tom in lettings for guiding me through the procedure. Friendly and knowledgeable. Thank you.... Read more
Landlord
4th Apr 2018 (6 years ago)
J T
I applied for a rental property through leaders - unfortunately I wasn’t successful in my application. The process however was handled very well. The lettings team were helpful and professional and I will definitely be using them again in the future.... Read more
Tenant
3rd Apr 2018 (6 years ago)
J D

Leaders were informed a number of fence panels had fallen down between our property and the rental property next door managed by this company in January 2018. It's now March and the fence panels are still not repaired. Lots of excuses from the manager at the Bedford Office about not being able to contact the landlady who owns the property and not being able to contact the tenants etc etc. If the fence panels had been dealt with in January when we made the telephone call I'm sure they could have been put back in place. Instead they have been left lying in the rain and snow since January and ultimately this situation will cost the owner far more for new fence panels than if Leaders had got off their backsides and sorted it. Wouldn't trust a word they say...
Further to the above the tenants have been trying to get the matter resolved too with no success. I have read Leaders complaints procedure and will be pursuing this matter a lot further than area manager level. Sadly if the manager at the Bedford office had been up front about the matter and had a better attitude I wouldn't have to do this.... Read more
Landlord
9th Mar 2018 (6 years ago)
A KURIAN
LEADERS LETTING - QUICK & HASSLE-FREE SERVICE GUARANTEED !
Emma and her team is very professional and helpful, always prompt to answer any questions or concerns by phone or email. From the very beginning, they gave an outstanding service especially when it came to renewing the tenancy.
Would strongly recommend to friends & family !... Read more
Landlord
12th Dec 2017 (7 years ago)
E Athow
If you want an agent that provides an ongoing service and delivers from start to finish, and who remain as attentive even once the tenant has moved in, then I would recommend using the team in Bedford. Stacy and Emma ensured a seamless move in and the property management team have continued to deliver since then. I trust the whole team with my investment.... Read more
Landlord
23rd Nov 2017 (7 years ago)
C Law
Leaders have been fantastic managing my property portfolio. They are experts in their field and have given me great advice helping me go from having a single investment property to a portfolio of 5. The staff are friendly, efficient and always smiling which is great to see when I visit the office. I would highly recommend them to any professional landlords.... Read more
Landlord
8th Nov 2017 (7 years ago)
G Butt
I had great customer service and friendly staff who helped me secure a rental property. I was really impressed with professionalism and especially from my contact at leaders Marrica Ritchie. She has been very good in any issues i had and very quick to respond. Highly recommend leaders to anyone looking for new property to rent.... Read more
Tenant
31st Oct 2017 (7 years ago)
M Zamborsky
My wife and I used Watson Mitchel, later Leaders for 3 years as tenants. Our experience was nothing but outstanding. Shaun and his team are able to strike very natural balance between being professional, and yet attentive to customers particular needs. The team were supportive at every stage of our tenancy process. They communicated with clarity, provided us with all the necessary information required to have problem free tenancy. They facilitated the communication with our landlord as needed. If we were to use any letting agents in the future (we are now lucky to own our house) we would not hesitate to contact Leaders. In fact based on our experience, they would be our preferred choice. Thank you Shaun and the team for making estates management more human...... Read more
Tenant
31st Jul 2017 (7 years ago)
S tipping
I use to work alongside Amy. And she is truly amazing at her job. Always helpful when I needed help getting her tenants into their homes. Always happy on the phone. She is an absolute star!... Read more
D Thompson
I recently used leaders to find my new home. They were so helpful and Amy looked after me from start to finish, she was a pleasure to deal with. Couldn’t recommend her and Leaders enough. Thank you... Read more