Martyn Gerrard - East Finchley

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I have only great things to say about Martyn Gerard in East Finchley. From renting my current flat to now purchasing my first home with them, I have only ever received a service that’s  professional and honest, which can often be hard to come by. Faysal in-particular has been a delight to deal with; always available, extremely responsive, and he has made this entire process as smooth as it could possibly be. Always service with a smile, and true asset to the neighbourhood :)

I had a very pleasant, stress-free flat purchase experience through Martyn Gerrard.
Jenna Durand was very professional and extremely helpful throughout the process. Always willing to liaise with the seller and set up appointments with various tradesmen.
Jenna really stayed on top of the paperwork trail throughout, following up on all queries immediately.
I thoroughly recommend Jenna and Martyn Gerrard. Thank you!

Our house was sold by Jenna Durand at Martyn Gerrard: it's fair to say she has changed my view of estate agents! She was persistent and professional throughout what was a rather rocky sale process.  Her knowledge of the structural features of terraced houses went way above and beyond what I would expect of an estate agent, and she was reassuring and calm at all times.   Fantastic service, thank you again

Very happy with Jenna( the Assistant Manager) and her team. The sale went through really quickly and I was regularly updated about the process. 
Jenna is really helpful and very efficient, which took a lot of the stress out of the move. 
I'd definitely recommend using Jenna and her team if you are considering a move. 

Thank you Jenna- you were great.

Faysal has been fantastic helping us find and buy our first home. He was clear with all the requirements, and also gave us all the information needed make a successful purchase. He also was able to adapt to our needs when it came to viewing the property regarding timing.

We've had great experiences with MG East Finchley. Jenna Durand was lovely and professional. She was very responsive and knowledgeable whenever we had any questions. We would definitely use them again.

Marley has been a great estate agent to work with. The process has been really easy with Marley keeping us up to date throughout. This was our first time renting and Marley made it a really easy, pleasant experience.

First class service from a top professional agency. Marc abs his team worked tirelessly on our behalf. Excellent communication skills through out the whole process. We felt comfortable and confident with service that they have provided. Highly recommended!

I’m a distant landlord and have been using Martyn Gerrard for a number of years and the service has always been good however this time around the service I have received has been exceptional.

A special thank you to Marc at East Finchley. You have been incredibly helpful and have absolutely gone above and beyond what your employers would expect of you to help me out. Thank you.

Marc also provided me with a service I haven’t received from other estate agents in the past, UPDATES!! Every 1 to 2 days I would receive an update from Marc without fail. He would let me know, how many viewings were booked, how many attendees, the feedback etc. Unlike with other agencies not once did I have to chase for an update. Marc and his team have dealt with the entire letting out process for me and I haven’t had to worry once.

Marc, keep doing what you’re doing. The service you are providing is exceptional. I highly recommend using Martyn Gerrard.

We bought our first property in East Finchley with Martyn Gerrard recently and it was a very smooth experience. Jenna Durand was our agent and she had been very supportive and responsive throughout the whole purchase process. We would like to emphasise that Jenna was one of the best agents we worked with. Very professional and straightforward. We are very pleased with our new house and can highly recommend her.

Just sold a property through Jenna Durand at East Finchley branch. I'm based abroad and Jenna was helpful and flexible. Accommodating all needs from the buyers and sellers. Easy to communicate with and easy to work with. Really appreciate all the support and help. Thanks Jenna

I bought my first property in East Finchley with Martyn Gerrard and have to admit they've made the process much smoother than I was expecting. Bobbie Barnard has been an excellent partner. Since the viewing process started, all the way to exchange, she's always been supportive, responsive and most importantly, able to unlock every roadblock that has presented in no time. There's a clear customer service superiority from Martyn Gerrard compared to other agencies. All the agents I've worked with during my flat hunting process were very nice, straightforward and responsive. Did a few viewings with Jenna from East Finchley, Dan from Finchley Central and Jay from Muswell Hill and all of them were nothing but professional and supportive, which is exactly what you need when you're making a big decision such as buying a property.

Jenna Durand from Martyn Gerrard East Finchley was the most professional and personable agent we dealt with amongst the many that we tried in our search for a new home in East Finchley.

Her research and grasp on facts and figures, fast response, hard work  and willingness to communicate at any time made life a lot easier for us and she quickly found our next home for us and made sure that the deal got done in an efficient and friendly manner.

I would have no hesitation in recommending anyone to get in touch with Martyn Gerrard who is looking to buy or sell in the East Finchley area.

We bought a flat through Martyn Gerrard recently, and can't thank Jenna Durand enough for managing the process really well, keeping us informed at every stage and answering all of our questions. She even updated us and responded to last minute queries on her day off. I highly recommend Jenna.

We had a pleasant experience with this agency. Sergio Elia was very responsive to our need: find a home to rent as quickly as possible in northern London. In less than one week we've done paperwork and credit checks, just in time for giving notice to our previous landlord.

Would just like to say a massive thank you to Sergio from Martyn Gerrard, East Finchley.
After what wasn’t a ‘straight forward’ move we finally got to the end and got the ball rolling.
We were already stuck in an agreement but wanted to move to a bigger place - Sergio explained exactly what we needed to do, he remained calm and positive throughout the whole process, he explained things we didn’t really understand in a clear and concise manner.
The whole process took around 3 weeks and Sergio remained in touch, answered any questions, well and truly raised the bar when it came to dealing with estate agents in general.
When everything was finally confirmed that we were moving, Sergio ensured that all our requests were put in place and took the stress away from us.
It has been a pleasure dealing with Sergio, I believe he is well and truly an asset to any team.
Thank you Sergio for your time and patience!

At times difficult to get through to but ultimately very reliable and professional

both my partner and I get fairly anxious around the renting process and had very narrow specifications of what we needed from a flat. However, Sergio put us both at ease very quickly, was incredibly friendly and professional, and was very transparent and informative about the whole process. We felt very supported throughout and feel very confident in our decision in a particular flat as a result. I've never felt so at ease while renting in London and wouldn't hesitate to recommend them for anyone looking to rent around this area.

Efficient, good quality service.  Jenna and Ronak were both very helpful and quick to respond.

Excellent service throughout the sale process. Lovely, knowledgeable staff. Most dealings with Bobbie so far, who has always been professional, friendly, efficient and responsive. Nothing is ever a problem for her. I'd recommend!

Martyn Gerrard recently helped me purchase a house within the North London area.
I was locating from the Midlands and they really made an effort to accommodate my available viewing dates and requirements of finding local surveyors and solicitors.
Jenna was especially helpful, upon offer acceptance she diligently drove (what was) a problematic chain forwards, more so than other estate agents I’ve used in the past. Without her and the team’s efforts I wouldn’t have got to completion, they were exemplary throughout. 
If I do come to sell in the future I wouldn’t hesitate to use again, thank you MG East Finchley.

I have been working with Martyn Gerrard for a number of years now through their community work and met Chris Fairclough through that. He is incredibly knowledgeable about the market and was able to give me really good advice. On top of which, he is just a really nice person to deal with. I would thoroughly recommend Martyn Gerrard!

Chris, Ronak and Ray were all very calm, helpful and efficient. They were supportive when required, patient while I thought things through, and always polite and cheerful; helped to keep everything moving even at difficult moments, and remained positive throughout. The sale process was very smooth despite difficult circumstances. Thank you all for a great job.

We have nothing but praise for Jenna with the sale of our flat. She was very proactive in showing people and managed to get a sale agreed within 2 days of us switching to Martyn Gerrad! Jenna was extremely pro-active and helpful throughout the whole process.

During the purchase of our 1st property, Jenna was incredibly pro-active. She took the time to keep us constantly informed as well as ensuring that things were on track to ensure a very prompt move in date. I am certain that if it not for Jenna, we would still be waiting to move. Very Happy

Renting after a very long time and a big thank you to Lyle and Marc who absolutely pulled out the stops and made it happen very quickly. Nothing seems to be an issue for these guys, just dealt with it and overcame a few issues with ease. I’d be very happy to come through them again.

Jenna has been fantastic to work with, listened completely to my property requirements and even showed me some I would never have thought to look at myself. At points I thought she knew me better than myself. Once the property was found she has been fantastic and managing all parties and making the process as stress free from me as possible. Thank you Jenna.

I have never had such a smooth, positive experience in finding/renting a property. Hussein was an absolutely fantastic letting agent, incredibly efficient, accommodating and flexible. If only this was the norm - great agency!

“I have worked with Hussein on a number of lets and have always been very impressed with his level of professionalism, courtesy and excellent negotiation skills. As I work with a number of blue chip companies and high profile clients, I need to work closely with the best people and know that I can rely on Hussein to deliver for me every time. ”

All the help and service we have been given is extraordinary, all the agents go beyond their call of duty. The sale team always took care of every detail, gave advice and was there for every need, form day one to the completion. They know their field so well.
The letting team really read our minds to find the perfect house in every aspect, it’s like Lyle knew us for years, so impressed. Thank you!

From start to finish Hussein has been a pleasure to work with, he found us a flat and got it agreed, signed and sealed within a week! I have never had such a stress free experience when renting a new place before. Alongside his efficiency, he is also just a really nice guy, honest, straight forward and with a good sense of humour! I would use Martyn Gerrard again in heartbeat, thank you Hussein! X

Very helpful and supportive process. Great communication and very friendly team. Daniel in particular has been professional and courteous throughout. Recommended

We have just brought a house through Ray at Martin Gerrard and we can't thank him enough. Throughout the whole experience he has been really helpful right up until the last day! Thanks again Ray. Not looking to move for a while but if ever I need to again it will be through Martin Gerrard. Thanks again.

We bought our first home from Ray Vilka and I would like to give him my warmest recommendations. He is honest, diligent and easy to reach - he acted as a project manager throughout the process, coordinating the Mortgage Advisor, Solicitors, Surveyors, Sellers and the onwards chain. 
I will be looking for Ray at MG when I come to selling this property as I trust he would do an even better job for me as his paying client!

Chris Fairclough did what he promised and got us the asking price for our house in the difficult market. He suggested to offer the house off market and held our hands through the process. I'd feel confident to recommend Chris and Martyn Gerrard to any potential sellers in the North London area.

Carter was an absolute pleasure to deal with, we dealt with many estate agents and agencies whilst looking to purchase our 1st property. Carter was by far the best we dealt with by a very long way. Super helpful, very friendly and would definitely recommend both Carter and Martyn Gerrard.

Carter Pennant gave an excellent service, providing valuable aid & care appropriately. Definitely showed a genuine drive. Personally, I would ask for him again in the future, he is giving Martyn Gerrad a trusting name.

Lyle Morgan helped us find a place very quickly and early. The whole process was easy and very efficient! All queries and correspondence were addressed very quick!

Martyn Gerrard have been managing my flat for many years. They have done an excellent job finding and managing tenants and are always prompt to respond to emails.

The team at Martyn Gerrard showed great customer service with regular check-ins and feedback and being mindful when working with us to ensure things went as smoothly as possible.  They are a professional outfit and work well as a team across their offices.  No complaints.

We had a very good experience renting through Martyn Gerrard. Our agent, Lyle made sure we went through all the paper work and got our contracts signed before the current tenants moved out. Communication was very smooth and effective too, great service!

Lindsey

Myself and my partner had a great experience recently letting through Martyn Gerrard, our agent was Lyle Morgan who was extremely helpful and responsive, and we managed to secure our flat very quickly. Lyle helped us throughout the process and kept us informed which really put us at ease.

I’m very grateful for the work and help Kimberley has given me over the past weeks leading up to the Renewal. Her knowledge of the current market made negotiations with the Tenants quick and easy. Your work and time is very much appreciated.

Initially we were exploring the option of going with an online estate agent but after selling our property with Martyn Gerrard East Finchley we are so pleased we didn't. The team were professional, considerate and didn't waste our time with buyers who had no intention of buying! They also managed to get us an outstanding price for our property (not easy in this market) which I doubt any other agent would have been able to get. We must thank Ronak in particular who was a pleasure to work with on our sale and Kyri from the Finchley Central branch who was amazing when it came to helping us with our property search.

A letting experience that was pleasurable, informative, attentive and detailed. 

Lyle and the company have been nothing short than a delight to deal with and secured us a property that smashed our requirements out of the park .

Very happy indeed, I recommend wholeheartedly.

Just sold our 4 bed house through Martyn Gerrard in East Finchley. While it wasn't an easy sale, the guys and girls at Martyn Gerrard dealt with the sale with efficiency and aplomb. At every stage, Chris/Ronak/Ray and Toby took their jobs very seriously and we genuinely felt like they all actually care and want to make sure we are happy and comfortable! I would often have calls with the team after hours which shows real dedication and passion for what they do. 

I feel that Estate Agents generally have a certain reputation but these guys break the mould in that regard. They go about their work with pride and honesty and I would therefore have no hesitation in recommending them to anyone wishing to buy or sell. Keep it up MG!

I had a great experience with the agency and especially with John Sandos who helped us find a house for rent. John is very friendly and professional in the same time as well as easy to communicate with.

Ray was very professional and helpful with our purchase and was able to liaise with the vendor to sort small hiccups out.
We have now exchanged and look forward to completing later this week.

I would be happy to recommend the East Finchley branch of Martyn Gerrard.
Lionel

My husband and I have a property that we have rented out for several years. This time we had the opportunity to interact with Marc Brahams, Lettings Manager at the East Finchley branch of Martyn Gerrard.

We are quite impressed with the speed with which he secured new tenants for us. He motivated the extensive branch network that Martyn Gerrard has, and found new tenants that met our specification. The contracts were in place well before the previous tenants had left. This I have to admit is a first. 
We found Mark receptive to our requirements, prompt and accurate in his responses to our various queries and thank him for his support.

From the first time I contacted Toby regarding my search for a property, he was thoroughly helpful in so many ways.

His knowledge and insight into the local property market, together with enthusiasm and determination made my property search both informative and successful.

Over the last year I have been meeting with Chris Fairclough, the Manager of this branch to discuss the sale of my house.  I have, to date, been unable to proceed because of personal circumstances, but will in the near future.  The professional, skilled and patient  approach of Chris has been excellent and  a great example of the calibre of the staff your company employs.  This positive experience gives me the confidence to proceed with the sale with your company in the near future.

A very pleasant efficient service from start to finish.  Marc Brahams should be commended on his excellent customer care.  My flat was completely refurbished with an excellent builder introduced by Martyn Gerrard in a few weeks and a tenant found in a matter of days.  Thank you.

During a lease extension they lost my money internally, even though my solicitor provided proof, they would not attend my calls or emails for 6 weeks.  My solicitor said he had never dealt with a more unprofessional company, after finding my payment, they then held me to ransom over the xmas period to complete, when that didn't happen they added a £1000 charge! They sure have cured me of wanting to buy leasehold again.  And not even an apology.  I don't know how they sleep at night!

I recently sold my property through MG East Finchley. 

Dario and  Aziz helped me tremendously under supervision from their good team leader Chris Fairclough. He lives by his surname as he treated me fairly and with the upmost respect. 

Greg always has time for me when I need expert support for letting. I have recommended MG to family and friends and highly recommend them to everyone. 

Keep up the good work!

Would recommend for their quick, friendly and efficient service.  They listened, like really listened, to what we wanted and found us the right places to view first time.  

Once we'd signed, service was a little perfunctory, but more importantly still efficient and everything right first time.  Rare!

Great service from Marc and John at Martyn Gerrard in renting out my house. They worked extremely hard, were very responsive and really well organised.  I have used MG for a number of years and have always been impressed by their professionalism and knowledge of the local market.

Viewed a property with Dario in July. He was very helpful throughout in accommodating our viewing and taking the time to understand what we were looking for. A pleasure to deal with.

Applied to rent a 2 bed flat and the landlord absolutely loved to have me as a tenant, paid the holding deposit for around £350. Unfortunately the referencing company couldn't pass me after I jumped through several hoops to make it happen and Martin Gerrard just stole my money! I didn't back out of the deal last minute I wanted to move in so why take my deposit? I wrote long emails explaining my situation which they totally ignored. Absolutely disgusting people!! STEER CLEAR!!

Absolutely atrocious letting agents. Consistently tried to blame things breaking on us, whilst our landlord was great when they didn't involve the letting agents.

Worst part was getting our deposit back. Agency tried to claim ridiculous deductions from our bond. We eventually raised a dispute with the Tenancy Deposit Scheme, only for the letting agents to unnecessarily prolong the proceedings. Eventually, 3 months after moving out, we got all our deposit money after the Tenancy Deposit Scheme sided with us after seeing the ridiculous claim from the agents. If you go with these letting agents, prepare to fight for your deposit back.

Having dealt with Dario in East Finchley I now have a different perspective of Estate Agents. Fantastic service. Thank you!

We have recruited for Martyn Gerrard for over 18 months now. Their training & staff retention is exceptional, usually in estate agency the staff turnover is fairly high. However, Martyn Gerrard put their staff first and off the back of that their customers get treated with a 5 star service. We usually work with Greg & Warren, both very experienced within the property sector and understand the North & North West London property market inside out. I would highly recommend them!

 Chris Hadjioannou was absolutely amazing.  He was very helpful and he was willing to go step further to fulfill our needs. Excellent and professional service  and would highly recommend it.

Fab!!! that is the word. Chris the branch manager has been very helpful throughout the purchase of my flat and certainly would recommend and use them again. 


I find them  on the ball, come on time, friendly  helpful .  They advertise well and take  great photos

Shocking customer service. Martyn gerrard seem to spend a lot on advertising promoting their business. Maybe they should consider investing in some helpful staff.

My experience with Martyn Gerrard was not good.  I asked for a paid valuation for probate on a House we had inherited that we were putting up for sale.

They valued the house way too low (about £130K too low) and on the basis of their valuation and another we submitted values to the HMRC and went into a deal with a private buyer.  The value was challenged by the Revenue causing us much hassle and embarrassment.  

Then months later, Martyn Gerrard wrote us a letter saying the person who had valued it for us had now left their company and would we like to sell it through them for a lot more!

It could be they had one bad apple, but this non-straightforward, un-professional, experience put me off using them again.

We had a great experience buying our house through Martyn Gerrard and with Lyle Morgan in particular. He was very helpful throughout the process and made it hassle-free for us. He was also friendly and professional. We really appreciated the effort he went to and would recommend him and MG in future.

We had a great experience buying our house through Martyn Gerrard and with Ray in particular. He was patient and helpful throughout and got the deal over the line in the end. He was also friendly and professional. We really appreciated the extra effort he went to and would recommend him and MG in future.

Martyn Gerrard - East Finchley

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