Igor's service was fantastic. He quickly understood our needs and found a great place for us. He was also very helpful with the move in process.
Alicia Carmen Mouriz Guerrero
Absolute nightmare. Foxtons have failed to deliver on any of their responsibilities. The only time they were really keen on getting things done is when it was our turn to pay 6 months' rent up front. They didn't get the apartment cleaned before our arrival, despite delaying our move-in to allow time for them to do so, they didn't provide a 2nd set of keys, despite promising to do so and were rude and unhelpful every step of the way. One piece of the paperwork we were supposed to provide was missing (because they told me it was not necessary) and one of their agents actually said "Well I'm not letting you move in without [the document]". On top of the advertised admin fees were were presented with around £300 of hidden extra charges as well as a 2% credit card charge, which they failed to warn us about, which again was in the £300 range, their service costing over 2x as much in the end than advertised. I would never recommend them to anyone. I know they have a large range of flats on offer, but I would urge everyone to do their best to avoid Foxtons.
Really professional real estate agents. Alex has been really efficient and helped us through the rental process. I recommend !
Very poor, their vendor did the dirty on me twice after verbal agreements, compounded by both salesmen leaving at short notice without them or the office even having the courtesy to call and let me know. ..............just email returned without advice on what to do.
The best experience with an estate agent by far, seamless from start to finish and the paperwork process very efficient. I can’t recommend Laurie Howard enough she was very courteous and a pleasure to deal with.
I have used used Foxtons several times and found them to be very professional, but unfortunately a while back Olivia Brocklebank was dealing with my requests. On that occasion it was poor customer service. I found her to be moody with a bad attitude in general. She showed me round several properties which were not to my taste, but for some reason she made it out to be my fault/ that i was in the wrong that i didn't like any of them. It was very uncomfortable!!!!! Why would i spend thousands of pounds a month for a property just to make Olivia happy! Very disappointing.