Previously would have given half a star. Having had a tedious and painful experience with Foxtons for several weeks, their new lettings manager Alex started at just the right time. He actually seemed to care about our situation and was extremely helpful and responsive; actually proactively chasing and resolving the issue for us rather than me having to constantly call but getting no response as had been the case for weeks before he started. Alex is exactly what the Fulham Broadway branch needed to steer the ship. Thanks Alex for taking away the stress and being really helpful!
27 days ago
Update: Since the below wasn’t enough, Foxtons have upped their game to be truly the worst of the worst. Over three months before our tenancy is set to end, Foxtons agents without prior notice or consent entered our home and conducted viewings! When confronted with the facts, no apology was made for their actions and James Hankin (the new office manager) even had the gall to address us in a condescending and argumentative manner. Furthermore, he cited his ‘right’ to enter our home, which completely goes against the law, let alone the contract that Foxtons themselves drew up. Future tenants, I cannot stress how much you should avoid this agency.
While you expect London lettings agencies to be brutal, Foxtons Fulham cranks it up a notch. Tenants beware. We placed a conditional offer on a property that was accepted based on conditions. We then signed the let contract based on our offer's acceptance by the landlord. When the landlord failed to deliver on the offer conditions we went back to Foxtons. They shrugged their shoulders, said too bad and that the landlord doesn't need to keep their end of the deal. Alex Cima and Rupert Simmonds over-promise, under deliver and will blatantly lie to seal the deal in favour of the landlord.
NaN days ago