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- Newton Fallowell - Lichfield
Newton Fallowell - Lichfield
Opens Monday at 9:00am
28 Bore Street, Lichfield, WS13 6LL, WS13 6LL
Newton Fallowell Lichfield are an estate agent in Lichfield. They mainly list properties in WS13, B24 and DE13. Over the last 6 months, they've listed 7 properties, with 6 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 4:30pm
- Sunday Closed
View all details
Newton Fallowell - Lichfield Reviews (85)
Have you used this agent?
78%
2%
0%
1%
19%
All (85)
Seller (12)
Buyer (5)
Landlord (9)
Tenant (24)
General (35)
T Joiner
I would like to express my gratitude and appreciation to the lichfield branch of Newtown Fallowell Estate Agents, in particular to their letting agent Emma. She went out of her way to help, support and ultimately secure our rental property. Due to personal situation I was struggling to find a new home quite quickly and I can honestly say Emma was fantastic and I could not have asked to be treated any better, she was respectful and professional seeing the persons needs as well as her company's. I would highly recommend using there service to anyone looking to rent.
Tenant
19th Dec 2024 (8 weeks ago)
H vallaey
It was a pleasure dealing with both Emma and Holly at the Lichfield office.
No questions or requests were too much and dealt with in a quick and professional manner. During the whole sale process I received a weekly update.
Seller
13th Dec 2024 (9 weeks ago)
H Board
Amazing estate agents! So helpful and friendly! Thank you!
8th Dec 2024 (10 weeks ago)
M JONES
Emma helped tremendously with helping us to complete the paperwork to move and ensured it wasn't overwhelming. She was very understanding when at times there was a delay in obtaining documents. She is still on hand should we ever have any future enquiries. I would recommend this very friendly and professional Estate agents.
24th Oct 2024 (16 weeks ago)
F Bellew
I have recently sold my property via Newton Fallowell Lichfield and the process has been seamless.
The communication from Hollie and Emma was second to none and I wouldn’t hesitate to recommend them to others.
Seller
8th Oct 2024 (19 weeks ago)
K Weaver
Emma was amazing at handling all the rental process and helping me through it all. She is always friendly and professional at all times. She has checked in again after the process has completed and is always pleasant and helpful if I have any queries. I have also found the other office staff to be just as polite and helpful too. I would highly recommend Emma and the team.
Tenant
5th Jul 2024 (7 mo. ago)
J Exton
Emma has been very helpful at explaining and going through the process of moving for me, as someone new to it. email questions have all been answered and going in for any other tasks has need been an issue so it's gone well :)
5th Jul 2024 (7 mo. ago)
A coats
Never sold, bought or rented from this company however my husband has done some work on the properties they manage He has not received a penny for the work he’s done. He has contacted them several times and is just ignored. Apparently this is a regular occurrence from this company, they take the money from the landlords but don’t pass it on to the contractors. Certainly wouldn’t want these guys dealing with any properties of mine
27th Jun 2024 (7 mo. ago)
T Deakin
Trying to get my deposit back is a joke from this company, heard every excuse going, now they can’t find it in the system! Waiting weeks now
Avoid at all costs
Tenant
18th Dec 2023 (1 year ago)
J mitchell
I've been a client of this branch for several years, but I regret to say that the quality of their service has significantly declined. I would not recommend this estate agency to others. Their management fees are quite high, and their service is unacceptably subpar and unprofessional.
Currently, I am awaiting payment for August's rent income, despite knowing that the tenant paid it to the estate agents a month ago. Furthermore, my July statement indicated that they had paid me two months' rent, which was inaccurate. When I brought this error to their attention and pointed out the absence of August's rent, their primary focus was on correcting the statement.
Phone calls made to them go unanswered, and as of today, I have still not received the rental income for August 23.
Landlord
6th Sep 2023 (1 year ago)
H Revitt
Lydia acted on my behalf to sell my house. She responded quickly and efficiently and pleasant to deal with, thank you
Seller
10th Jun 2023 (1 year ago)
S Greenwood
Our estate agent Millie was super lovely and helpful. She helped us to rent our home with ease, responded to emails promptly and even stayed late at the office to handover keys. Thank you Millie!
Tenant
6th Apr 2023 (1 year ago)
J Wayman
Would just like to say that I had a viewing today in lichfield and the gentleman that came out named Sam was brilliant very welcoming and never rushed me at all and answered any questions that I had. Going by the service I got today I would def recommend this estate agent to anybody
3rd Apr 2023 (1 year ago)
N Harper
Can highly recommend. As a seller, Newton Fallowell have been very helpful. Our property was valued and marketed promptly and sold the same week. Many thanks to the team.
Seller
29th Mar 2023 (1 year ago)
A Rountree
I am currently in the process of buying my first home with Newton Fallowell and Lydia Hipkiss has been amazing so far. She responds fast to any enquires and has been very supportive.
Buyer
28th Mar 2023 (1 year ago)
J O'Grady
I am currently in the process of moving house, Lydia Hipkiss from Newtons has been a pleasure to deal with. Totally on the ball with everything we have asked. Lydia is working on behalf of the seller, and still she has been very helpful towards us. ????
Buyer
6th Mar 2023 (1 year ago)
D Marriage
Shocking estate agents. Me and my partner had our names down on a viewing for a perfect place to rent, we waited 3 weeks for them to organise a viewing which they said they would after multiple follow up calls, only for it to be let agreed without getting back in contact with us at all. Stinks of nepotism and incompetence.
Tenant
3rd Nov 2022 (2 years ago)
H ayd?n
I just started to live in Uk, and it wasn't easy to get a lovely home at the beginning but, They always were thoughtful and helpful in all steps. I handled this generous kindness and help.
I want to thank them as they are outstanding in their job. I highly recommend this agency for any other land or buying purposes.
6th Oct 2022 (2 years ago)
L Watuh
amazing. Millie and Shannon has been fantastic with helping me look for a property in lichfield and always accommodating viewings for me. Thank you.
5th Aug 2022 (2 years ago)
B F
Good job they don't run a brewery as everyone would be sober!
28th Jul 2022 (2 years ago)
L Satchwell
Thanks to Shannon, Millie, and the team at the Lichfield office for their excellent service. They are friendly, approachable and I appreciate their help, patience and support. They most certainly go the extra time for you and I would have no hesitation recommending them to friends and family.
27th Jul 2022 (2 years ago)
A Ogden
Shannon and Millie have helped me so much with my first flat. They’re so great with information and support and great service. Thank you, I appreciate it ????
21st Jul 2022 (2 years ago)
K shaw
My husband and I have rented our properties, for the last 15 years, with several agencies. We can honestly say that this is the worst company we have ever dealt with! So much so, we cannot take the incompetence of this company any longer and have reluctantly decided to sell our properties, needless to say, with another agency! LANDLORDS, DO NOT DEAL WITH THIS COMPANY OR YOU WILL SERIOUSLY REGRET IT. We are thousands of pounds out of pocket!!!! We wish someone had warned us!!!
16th Jun 2022 (2 years ago)
Anonymous Homeseller
Excellent agent. Advised us correctly about the property price range. Took some great photos. Put it on rightmove, didn't have chance to advertise. Put on market on Tuesday, viewings on Wednesday and received acceptable off on Thursday. Extremely helpful throughout. No chain. Fantastic buyer. All done in two months. Good price too. Exceptional. Highly recommended
Seller
24th Feb 2022 (2 years ago)
D Malin
Don’t touch this company totally incompetent with private rental tenants never respond to calls constantly chasing and being passed from pillar to post they say they will call back but never do , report emergency faults do not fix !!. Had two broken radiator’s during winter still not replaced ???? since November.
Plus loads of other problems with property ie hole in kitchen ceiling (that’s been there for over 2 years ! ) leaking ceiling in laundrette , broken garage door windows that are so bad when it’s windy the curtains blow. Customer service is just zero rated , complete nightmare so frustrating we pay our rent on time and do everything we should as a tenant yet they fail evey time!!!… ????????
Tenant
22nd Jan 2022 (3 years ago)
L H
For 3 weeks now I've been trying to get a viewing of a buy to let property, I have missed one phone call in that time and me and my wife have waited for 8 calls back. I understand the property market is very busy at the moment but this is stupid . I keep being told the person who would deal with it is out and as for contacting them if you try one hour before they close you have not got a chance of getting anyone. If you are looking at selling with this company think again.
Landlord
30th Oct 2021 (3 years ago)
J Dolman
Vicky and Millie have been incredibly friendly and helpful right from our first interaction. They helped us get moved in and settled very quickly and we only had a short deadline for moving. They're always helpful and fast to respond should any issues arise and I would recommend them to anyone looking to rent a property.
Tenant
19th Jul 2021 (3 years ago)
D Cook
Good sales and good service.
1st Jul 2021 (3 years ago)
K Smith
Perfect, friendly efficient staff. Went above and beyond. Highly recommend these if needing to find a rental property
Tenant
25th May 2021 (3 years ago)
A Bickerton
So happy with Newton fallowell, Vicky and Millie have been so helpful from day 1 and we are extremely happy in our home. Very professional and friendly service, Highly recommend
22nd Apr 2021 (3 years ago)
I Bryan
One of the most helpful team of estate agents I have ever used. Thanks Tez and Sophie for your support and effort during this purchase
Buyer
15th Apr 2021 (3 years ago)
S Orme
Excellent service Vicki and her staff Are very helpful and friendly it was a pleasure to rent my first property from them
Tenant
19th Mar 2021 (3 years ago)
D Elston
Having rented a property for almost 3 years through the estate agent’s, I dealt with Vicky on a number of occasions. The level of service I received was outstanding on the few times I had an issue with the property it was a simple phone call and the issue was resolved within days if not hours. Friendly and approachable service, anyone looking an estate agent in Lichfeild I would highly recommend this one.
Tenant
2nd Mar 2021 (3 years ago)
G Sheppard
I have had a great experience with Newton Fallowell. All members of staff are very helpful and responsive, any queries or issues are solved quick and efficiently. A special thank you to Millie for her great customer service and professionalism.
25th Feb 2021 (3 years ago)
J Walter
Sorted my issue out straight away even when I left a angry voice message ???? very professional and kept me informed all the the way through thankyou TEZ from Newton fallowell estate agents MERRY CHRISTMAS
24th Dec 2020 (4 years ago)
K Downes
Really nice people can't do enough for you was very impressed by the service they provided thankyou Vicky and co..
21st Dec 2020 (4 years ago)
C Clinciu
All members has a high standard of professionalism. After five years spent in a house that was in their portfolio, there was no situation that was not resolved in the shortest time and responsibly. I highly recommend that you use the services offered by them.
Tenant
16th Dec 2020 (4 years ago)
A Blunderland
Dealing with Vicky at Newton Fallowell has been an absolute pleasure ?? Such a breath of fresh air compared to other letting agents I’ve dealt with in the past!
Landlord
15th Dec 2020 (4 years ago)
T noon
Very professional, always offering advice and assistance. Highly recommend.
1st Dec 2020 (4 years ago)
J wolfe
Chris and team were great in helping secure sale of property, always returned calls and would highly recommend. Having also used mortgage advisor Jason, the whole service was absolutely great and professional. Thanks to all
Seller
29th Nov 2020 (4 years ago)
R McGuinness
Vicky has been amazing at helping me find a great tenant for my property. She has been knowledgeable, efficient and professional at all times. Nothing was ever too much trouble. Always had a friendly service. Would recommend to all landlord and tenants.
Landlord
23rd Nov 2020 (4 years ago)
S harewell
Tried calling the shop numerous times, no one answers.
Waiting for a call back for 2 days. Unacceptable
17th Nov 2020 (4 years ago)
M Grenfell
Have used Vicky for the last 10 yrs while she was at Goodchilds, with my rental . Cannot fault this lady for her work and professional attitude . She is kind and very helpful.
Landlord
16th Nov 2020 (4 years ago)
A Hall
Used this company for my rental to manage excellent professional and personal service
VIcky and Jason are always helpful and nothing is too much bother would definitely recommend them
Excellent service
Landlord
16th Nov 2020 (4 years ago)
H Smith
Amazing service from vicky. Always goes above and beyond. Have been in today to drop off some flowers and chocolates for her. Always a pleasure.
16th Nov 2020 (4 years ago)
J Blunt
Jon and the team provided and excellent service from start to finish.
I would highly recommend and would like to thank all of the team for an A* service.
15th Nov 2020 (4 years ago)
P Dodd
I have been using Goodchilds now Newton Fallowell in Lichfield for the last three years.
In that time I have found that Vicky and Jason Shelley have been extremely professional and helpful.
They really do go the extra mile..I can trust them to do their best for me when deciding on new tenants or arranging for any maintenance to be done.
I am very happy with the service they provide and I would not hesitate to recommend them.
Landlord
13th Nov 2020 (4 years ago)
R Ison
Recently sold our apartment through Newton Fallowell and we are so happy with the service we received throughout the process.
Chris was amazing and was full of helpful advice to achieve a super quick sale whilst securing the best price. Will only ever be using these guys for any future moves and always recommend them whenever I can.
Seller
11th Nov 2020 (4 years ago)
A Paul
Used Newton Fallowell to sell, very impressed, had really good service from Chris, he was very professional. Property sold quickly, and i was alway kept up to date on proceedings.
Seller
11th Nov 2020 (4 years ago)
G Black
Excellent customer service. Jon has always kept me informed, been professional and courteous in all his communications. It's been a pleasure to deal with him and the team at Newton Fallowell Estate Agents in Lichfield.
3rd Nov 2020 (4 years ago)
D Lowe
I recently brought a house with Newton Fallowell Estate Agents in Lichfield. My whole experience from start to finish was very professional. Jon and the team provided outstanding service. I would highly recommend if you are looking for an Estate Agent or Letting Agent within the Lichfield area.
Buyer
3rd Nov 2020 (4 years ago)
T King
Professional & efficient. Left me very happy, highly recommend
3rd Nov 2020 (4 years ago)
R Morden
We received great service and support in selling our property, where other estate agents had struggled. Newton Fallowell are a Professional and helpful company and we will definitely use again for our next move.
Seller
3rd Nov 2020 (4 years ago)
N carps
Amazing service from start to finish.
2nd Nov 2020 (4 years ago)
G brind
Myself and my partner applied for a rental property via Goodchilds. They were very speedy with our references/ what needed to be done. They had us moved in within 2 weeks of applying for the property! Amazing efforts and friendly staff at the Lichfield office with extra thanks to Hollie for getting us set up/ sorted on our move in day.
Tenant
2nd Mar 2020 (4 years ago)
D Shannon
Very helpful staff, highly recommend !
16th Feb 2020 (4 years ago)
B Cockayne
The Lichfield branch have been brilliant we did the majority of our dealing with the rugeley branch and the last little bits through Lichfield. The girls who have answered the phones have been brilliant. And again Chris has been brilliant. Thank you to the whole team for looking after us. You should have more rating than what is on here. Recommend to anyone.
17th Jan 2020 (5 years ago)
Hannah
Appalling from start to finish, will never use again and do not recommend at all.
House we moved into was filthy, took 24 solid hrs to clean it, and 200 wipes just on the kitchen; blueberries were on the floor, food stuck in the cupboards along with dirt and grease.
When we picked the keys up the member of staff said to us 'it might need a bit of a clean', that was after she had been and taken photographs of the place; not sure that reflects particularly well on a business if they're happy to hand keys over for properties like the state of ours was.
We were given 1 front door and 1 back door key, told to pay to get them cut, send the receipt and Goodchilds would pay (this was February... still no money from them but we did as we were told to so out of pocket, yes a small amount but it's the principle).
Next step was rent- failed to tell us or give us the bank details for rent to go into so had a phone call from them asking where it was, only then we were sent the details to set up a standing order.
Their reply time averages probably about a month unless they want something- we emailed a couple of times about things, never received a response and then we were emailed asking to look for the owners car keys as she left them behind- but got no acknowledgement of our previous email!
We were then incorrectly and unlawfully issued with a Section 21 Notice (basically the piece of paper that says the owner wants their house back, have a cheeky google if needs be, we had done nothing wrong).
Goodchilds were politely advised of the 4 errors of the Notice that had been issued, no acknowledgement from the member of staff we'd been 'allocated', nothing at all. (Still had no reply from our other email either!).
Escalated the issue up to the manager/owner who was extremely apologetic and told us not to worry, it had been wrongly issued, he would speak to the staff member, we didn't have to move etc etc.
We'd already found somewhere else to move and informed them, again by email, the date we would be moving- received no response from that.
The day of handing the keys back over was painful, staff member was point blank unpleasant and made things uncomfortable, we were given a pen that didn't work to write our new details down and that took nearly 20 minutes.
We were told full deposit to be returned, nearly £1,000 of my money took a month to be returned. Contacted deposit scheme who said it had been released and was basically sitting in their account waiting accumulating interest waiting to be transferred, all the while we have moved into another house and were further out of pocket. We tried chasing and chasing to no avail.
Emails unanswered, phone calls not returned and if you want to speak to a member of staff, they're always 'on lunch', 'on a viewing', or 'on a day off'.
Estate agents typically have a bad name, but jeez I know now why...
Tenant
13th Oct 2019 (5 years ago)
I Lowe
Moved from overseas into a rented property with the help of Goodchilds. Cannot recommend them highly enough. They went the extra mile given my overseas add a few extra complications. Hollie, Vicki and Jason did a fabulous job!
Tenant
10th Oct 2019 (5 years ago)
A Fearn
I recently rented a property from Goodchilds. Hollie, Chris and Jason dealt with the procedure in a very professional manner. They made you feel welcome and the experience was made friendly and relaxed. Well done to you all.
Thank you. ????????
Tenant
4th Jun 2019 (5 years ago)
E Steaton
Dealt with Holly from the first viewing through to the move and they also offer very good assistance with any issues after you move.
29th May 2019 (5 years ago)
A Smith
Dealt with Holly for the move, went very smooth and moved into a lovely house. Consistent communication throughout and all queries answered in quick time.
2nd May 2019 (5 years ago)
N Labocha
Brilliant service from Jason and Chris. They went the extra mile to help me with my mortgage and house sale. Got me a good price with no hassle. Highly recommended.
Seller
19th Mar 2019 (5 years ago)
G Acton
I would highly recommend Goodchilds ~ sold our house quickly and efficiently ~ Chris and Jason were invaluable with their knowledge and experience to help smooth the way.
Seller
10th Mar 2019 (5 years ago)
A Ivanova
Very poor quality. Very unprofessional behaviour. When letting property of them be careful because they hide information....when have some problem with the property they don't put attention. When is time to bring back deposit they lie for many many things to do not do it. The most worst agency ever.
Landlord
20th Nov 2018 (6 years ago)
J Cowan
Dealt with Vicky at the very stressful time of moving from rented to our own home and I couldn't have asked for more. She was fantastic and I would highly recommend Vicky and Goodchilds to anyone. All the best to the whole team
Buyer
13th Nov 2018 (6 years ago)
V Georgiev
The worst agency ever. I don’t even know where I should start. I rented with them for 6 months, and everytime I had a problem I sorted it myself, they could never get in touch with the landlord, everytime I was calling em the answer was “ we’ll give you a call back “ and when I try to finish my contact with them they want to pay additional money 75 pounds.
Tenant
10th Oct 2018 (6 years ago)
D Wright
Jason was very helpful and patient and did a brilliant job for us
14th Sep 2018 (6 years ago)
Z Rousell
Dealt with Holly and Abbie, very professional service. Would recommend.
20th Aug 2018 (6 years ago)
J Hobson
Rented for 6 months. Had no trouble, house was in a great condition when we moved in, Land lord was great. When we moved out, we got the full deposit back( - checkout fee)(house was in same state when we left), staff were friendly and helpful. Has been one of the best companies we have rented from.
Tenant
23rd Jul 2018 (6 years ago)
N Horne
Vicky was very quick to respond to our issue in the rented house. I was kept updated by email and phone, and a tradesman was arranged and with us within 24 hours. Thanks for the super response. All is well again!
Tenant
8th Jul 2018 (6 years ago)
Paige
Goodchilds have been absolutely fab! I’m on my second rented property through them and the transition between moving from one house to another was brill, the girls in the office are lovely and so helpful. Can’t fault at all.
Tenant
10th Jun 2018 (6 years ago)
S Jones
This is the second property I've rented from goodchilds with zero issues, the team have always been quick and efficient getting back to be and I've always been kept up-to-date with what's going on.
I highly doubt it'll be the last time I use them and can't recommend them enough.
Tenant
5th May 2018 (6 years ago)
O Twix
The worst agency ever. I don’t even know where I should start. I rented with them for 2 years, and everytime I had a problem I sorted it myself, they could never get in touch with the landlord, everytime I was calling em the answer was “ we’ll give you a call back “. Ive been waiting for my deposit back for a month because the landlord was accusing me for damage in the house that was actually there before I moved(as I have pictures taken by the agency) . And they didn’t let me know that they will take out 162.50£ out of my 862.50£ deposit for damage repairs. Its a bit funny how is a fixed price isn’t it?
Anyway, I had to get the pictures to show them to Vicki cuz for some reason they didn’t have them in the system anymore. Another funny thing here, how can you lose some pictures of a tenancy agreement especially when I had to sign every single page of pictures which is a bit useless.
Also 2 years ago when I moved there, I had an annual gas check and they removed the gas pipe from the cooker. And this year the landlord accused me for removing the pipe and changing the cooker to an electric one ????. Why would I remove a gas pipe? And the landlord said he will charge me for fitting the pipe back. How can you do that when I have a certificate from British Gas saying they shouldn’t have a gas pipe in the kitchen due to safety reasons. Thankfully I kept the paper and everything else and they charged me only 70£ for the bushes which at the beginning I remember Vicki said only50£ but in the end it was 70£ for some reason.
I definitely don’t recommend this agency. They will never help you, never answer your questions and they’re very ignorant as well
Tenant
27th Apr 2018 (6 years ago)
M Carter
I'm writing this review on the day I finally received my £900 deposit back - after having ended my tenancy on January 3rd and gone through a dispute process to do so.
After I moved out, communications from Goodchilds basically ground to a halt (they weren't exactly free-flowing when I contacted them as a tenant). I submitted my notice to vacate, then... nothing. For over a month. I chased up the process, and received an email from Vicky asking if I'd had chance to check over photographs she had sent me (she hadn't sent any at all). I responded immediately and again... nothing. I eventually heard back a couple of weeks later, with information Goodchilds had instructed a damp specialist to survey the property.
After that it was complete radio silence. I couldn't get any response from emails at all, and when I called up by some freak coincidence Vicky was never there. I was constantly told she was out of the office, and would call back tomorrow (this despite the fact I actually overheard her in the background on one occasion). Obviously, she never did call. At this point I'd been waiting for two months and not heard a peep from Goodchilds when I could expect my deposit back - or even how much I could expect.
So, having run out of options I opened a dispute through MyDeposit (the holding company for the deposit money). I submitted as much information as I had available, and had to wait for it to be assigned to an independent adjudicator.
After two more months, the case was finally settled. It turns out, Goodchilds had not only claimed the full £900 to cover the cost of repairing damp damage, but also a further £250 for a professional clean of the property. I have to say I was quite taken aback when I saw this. Goodchilds at no point communicated to me how much of the deposit they intended to keep, then suddenly when it comes to claim they want above and beyond the amount I paid for a deposit.
Luckily, the arbitrator seemed to see straight through their pretty feeble and hopeful case. They allocated just 10% of the damp repair money to Goodchilds - a mere £90. Bear in mind this is an expert legal dispute arbitrator, who read through all of the facts given to them (including a damp survey provided by Goodchilds) and pictures taken, and based off of all that, determined Goodchilds were entitled to just £90. I'd be lying if I said I didn't get more than a little satisfaction from this, I doubt that even covered the cost of the survey itself - let alone the months of lost revenue while the property was still up for rent (yes, they put it back up for rent straight away, so make your own mind up exactly how bad this supposed damp issue was). I was thrilled to finally have the whole process come to an end in my favour, no thanks at all to Goodchilds themselves.
I write this review as an enormous "Buyer Beware" tale for anybody else thinking of renting with this Goodchilds branch. Do not expect them to play ball when you move out, do not expect them to be forthcoming with any help in the process, be ready to put up a fight, and do not let them rest until you have your deposit back. They won't make it easy.
Tenant
20th Apr 2018 (6 years ago)
S Evolution
Goodchilds have been brilliant!! great communication, friendly staff & always available for any queries and good value for money!!
17th Apr 2018 (6 years ago)
M morning
1 star and that is being generous ,I can't believe what they get away with ,they lie and I've been cheated out of late payment costs ,as a landlord I put my trust in them for 8 years ,no more I've had enough ,high cost repairs ,unhappy Tennant's ,I sort most of it myself and Tennant's are happier ,renting 1 property costing with v.a.t 97 quid ,I've changed estate agent getting a better service for 48 quid ,so much damage done by previous Tennant's which I have had to pay for instead of coming out of their bond deposit ,theft of fixtures and fittings which too I've had to replace at my cost ,ridiculous ,this company should not be allowed on rentals.oh and by the way you will get a sympathetic ear from Vicky when Jason is not doing his job properly but she is his wife .I've had nothing but problems with this company and Tennant's ,I've had my property valued and its worth 10 grand less with damage ,avoid or use at your own peril and expense .
Landlord
11th Apr 2018 (6 years ago)
P Maddox
Couldn't fault them. The service and help we have had in trying to rent a place from Hollie in particular has been top class.
Tenant
10th Mar 2018 (6 years ago)
S McAlinden
Recently sold a property through Jason and Jorden at the Lichfield branch, property sold within 3 weeks, and all queries were answered swiftly and promptly
Seller
1st Mar 2018 (6 years ago)
P Ellen
Unprofessional and lack of communication between staff, viewed a property and was told it had no interest, went to the office to put the money down and had gone 5 days prior! Had time off for nothing!
13th Feb 2018 (7 years ago)
J Lutwyche
Great customer service:)
22nd Sep 2017 (7 years ago)
Hollie
All staff very friendly and helpful - highly recommend
22nd Sep 2017 (7 years ago)
B Annan
Professional and friendly service. The team were always happy to help and kept in contact throughout service
26th Apr 2017 (7 years ago)
S Golby
A very professional and friendly service. The team go above and beyond, which is a breath of fresh air. I would definately recomend goodchilds.
31st Mar 2016 (8 years ago)
L Larry
The most major error on Goodchilds part was their failure to protect our full deposit under a government-supported scheme.
"The full deposit as stated in the AST Agreement must be protected within 30 days of receipt from the tenant."
Our deposit was held in their bank account, fair enough, but was only protected for two-thirds of the full amount. If Goodchilds were to go out of business during our tenancy, we would have lost that final third of the full amount we paid at the start of our tenancy.
We only found out this after the end of our tenancy ended on a property we were renting via Goodchilds (who acted as landlord and agent), after receiving a letter from mydeposits stating the incorrect amount.
Failure to protect a tenant's full deposit is dangerous, and for that reason alone I couldn't recommend enough how much you should avoid Goodchilds. What gives them the right to play fast-and-loose with your money?
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Regarding Goodchilds as a management agent, we had several issues with the property during our 18 month occupancy of the Lichfield City Centre property.
If you decide to take up a Goodchilds property that is maintained by them, expect your requests for repairs to go ignored or forgotten for months.
My partner & I have fulltime careers, and as such we struggled to find the time to chase up maintenance issues during office hours. On the rare occasion we found the time to go down to their office, we were greeted with confusion, ignorance and sheer unprofessionalism. "That still hasn't been fixed? Oh, I thought it was sorted." - was the response we got most often.
When we decided to end our tenancy and move, there was an outstanding issue with the bathroom ceiling - an issue which my partner & I had reported several times for well over a *year*.
A prospective new tenant came for a viewing and immediately noticed the shocking state of the ceiling - forcing us to lie to them that Goodchilds had acknowledged the problem and a repair date had been arranged (it hadn't.)
When we went on holiday during summer 2011, we returned after a week to find the curtain pole in the bedroom had removed itself from above the window and was lying broken on the floor. A pretty straightforward repair was necessary to get it back up - but it took over 4 weeks for this to be repaired. I would have done it myself, but why should I have to when both the landlord and I are paying Goodchilds to handle such issues?
At the end of our tenancy it took over 6 weeks for our deposit to be returned to us. When I called to ask why we were still waiting, I was once again faced with a confused member of the team.
"Have you not received that yet? Oh, I think we forgot to send the sign-off forms to head office!" - maybe that's because Goodchilds failed to do an official sign-off, yet still charged us £54 for the process.
If you can help it, avoid this company.
Tenant
2nd Nov 2012 (12 years ago)
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