J Morris
Have extended my tenacy contract for another year. Am lucky in today hard world. 5 years now at same place but Katie was amazing, very smooth and extremely professional. Northwood is extremely lucky to have here. What a talented person.... Read more
Tenant
31st Jan 2025 (17 days ago)
L project

This company are disgusting to deal with , they rented to a family member
his mother even has cancer & they still gave his problems, in the damp mouldy house with no boiler working !!
if you ever have the misfortune of being in one of there rentals properties off this company with no moral compass check everything ,
NEVER PAY them up front , & always go to landlord or owner not northwood,
IF YOU HAVE PROBLEMS WHICH YOU WILL HAVE GUARANTEED
Disgraceful people with no moral compass say they defend the landlord That is shocking ( should be tenants & landlords
They rent out damp properties & have no care for the people living there just in get the money regardless of health care
I'd never use or recommend this shocking company
"THE RENTAL WAS NOT FIT FOR PURPOSE SEE PICS and videos if you'd like me to upload
Now for Reply:to northwood
REPLY
AS YOUR WELL AWARE THE MONEY never been a issue....your company welcome to keep the money,
no problems,
as you obviously need the money & one would hope nobody suffers in the damp properties & causing health problems
As we've explained to the property owner, And other friends.... what sort of company you are with no moral compass
And I'm so glad we never gave you our 10 properties to sell & will inform everyone we meet in the property industry in the future ?? about your cost and manner you conduct yourselves & moral compass
And you're welcome in advance glad you found this as a positive feedback suggests the extent of moral compass????????????... Read more
Tenant
3rd Jan 2025 (6 weeks ago)
A Bhosale
Northwood is an excellent letting agency, Katie was always helpful at all point of time during our Tenancy, Very Smooth move in process and move out process. No unnecessary charges during moving out of the property. I would highly recommend to blindly go with Northwood agency. They provide property at competitive price in the Crewe.... Read more
Tenant
2nd Jan 2025 (7 weeks ago)
P Kale
Northwood is an excellent letting agency, Katie was always helpful at all point of time during our Tenancy, Very Smooth move in process and move out process. No unnecessary charges during moving out of the property. I would highly recommend to blindly go with Northwood agency... Read more
Tenant
2nd Jan 2025 (7 weeks ago)
P kendrick
Absolutely brilliant estate agents. Nothing was too much trouble for them from start to finish! Shannon and Katie, sooooo much patience, I would definitely recommend this business without a doubt. Many thanks Northwood, you have been great ??... Read more
31st Dec 2024 (7 weeks ago)
P account
Horrific company
Never trust this company, we got them to sell a house for us , by far worst experience of our lives . Use a proper estate agents .
Truely shocking experience Bewarned & beware if you use this company. Shocking... Read more
Seller
23rd Dec 2024 (8 weeks ago)
K amini
I have been so amazing experience with this agency and also so awesome stuff Katy ????... Read more
19th Dec 2024 (9 weeks ago)
R Bashford
Have used Northwoods for years now and they have been absolutely fantastic managing our property. The whole team is always smiley and welcoming ! X... Read more
Landlord
13th Dec 2024 (9 weeks ago)
C summers
Unexpectedly I found myself in the position of having to rent out my house. Northwood, especially Rena and Katie, could not have been more understanding and helpful. Following my initial enquiry I had a prompt visit to the property by Rena who explained my options and gave constructive advice regarding the property. Northwood was so professional in every aspect whilst also being welcoming and supportive; offering detailed guidance through the process and finding an acceptable tenant quickly. I look forward to working with the Northwood team in the forthcoming months and would have no hesitation in recommending them for property letting.... Read more
Landlord
10th Dec 2024 (10 weeks ago)
D Leadbetter
Fantastic letting experience with Katie and the team. Great communication and empathy to a difficult situation I found myself in!
Katie has been amazing. Thank you.... Read more
Tenant
10th Dec 2024 (10 weeks ago)
S Taylor
Absolutely fabulous letting team at the Sandbach branch - especially Rena & Katie. New home found, viewed and interest submitted within hours of one initial phone call - No messing about! Application process has been smooth and stress free and the ladies have been incredibly efficient, super friendly and an absolute joy to deal with. Brilliant service, highly recommend.... Read more
Tenant
2nd Dec 2024 (11 weeks ago)
J Wooltorton
Great customer service and very helpful, making the process very easy :)... Read more
20th Nov 2024 (13 weeks ago)
O Robinson
I bought a house through this branch of Northwood in 2016, let it through them until May 2024 and finally sold it through them. I am grateful to them for their professionalism, reliability, honesty and patience throughout. They have been immensely supportive, responsive when required, and due to their unique Guaranteed Rent scheme, have saved me from any sleepless nights that otherwise landlords invariably go through. That should not be under-estimated! Huge thank you to the team and especially to Rena who as Lettings Manager looked after me so well throughout. Also to George who was the mainstay of the recent sale process. God bless!... Read more
Seller
4th Nov 2024 (15 weeks ago)
K Fellows
I have used Northwood for both renting a property and for selling. I found both teams to be very proactive and professional. A big thank you to Sue in the Sales Office for all her help and support during our recent house sale, and to Rena for her help with renting our son's house. Both sales and rental processes were clearly explained and charges were very competitive. I wouldn't hesitate in using Northwood again!... Read more
Seller
4th Sep 2024 (24 weeks ago)
J Smith
Excellent Service from Northwood , and a special mention to Sue , always helpful and willing to go the extra mile .. thanks... Read more
19th Aug 2024 (5 mo. ago)
S Howard
First time viewing a property through Northwood Sandbach and will unfortunately never be viewing properties represented by this estate agents again. I waited 30 minutes and nobody showed up, called the Sandbach office twice in that time and kept being informed they were 2 minutes away which turned out to be a lie because after 40 minutes there was still a no-show, and even after I left the property I never received any contact from them to say they were there or to apologise. Completely wasted my morning/time driving up to Sandbach for nobody to show up. Poor service and unreliable so I will not be trusting this estate agents in future. The worst thing about it is that I was genuinely interested in buying the property I was viewing.... Read more
14th Jul 2024 (7 mo. ago)
C Latham
I've been with northwood for the past few years now and my experience with them have been brilliant, any issue, problem or query they are always available to help and always quick to get back you.
Not once have I felt that they are too busy to deal with you and they always have helped out with whatever it may be.
The staff there are very friendly and helpful.... Read more
K Jeffries
I genuinely cannot recommend the team at Northwood enough. From start to finish I always receive a first class service. Rena and the team are very friendly and professional. Thank you Ladies!... Read more
23rd May 2024 (8 mo. ago)
Gill
Rob and his team have been friendly and efficient helping me swiftly sell Mum’s home when she needed to go into care. If I sold again I would definitely use them every time.... Read more
Seller
13th May 2024 (9 mo. ago)
C ollier
Loverly staff,very helpful .
I am a landlord and have used Northwood for over 10 years , I get a great service every time.... Read more
Landlord
3rd May 2024 (9 mo. ago)
K Davies
Purchased our home through Northwood. All of the staff were always professional and friendly and were well informed as to how our purchase was progressing, ironing out any snags on the way.... Read more
Buyer
2nd May 2024 (9 mo. ago)
C Hannon
I recently sold my house with Northwood and I have no reservations in recommending them. Their commitment to ensuring our satisfaction is clear as they always go above and beyond to meet our needs. Their professionalism and dependability guarantee a seamless and successful service of the highest quality.... Read more
Seller
26th Apr 2024 (9 mo. ago)
E Acton
Great team very helpful, Josh is great... Read more
26th Apr 2024 (9 mo. ago)
L B
Let a house through Northwood, wouldn’t recommend anyone else!... Read more
Landlord
26th Apr 2024 (9 mo. ago)
J Barrie
Fantastic service from Northwood. Very professional and great interaction with Will also Rena has been going above and beyond to try and help with my property search. Thank you guys for making a stressful time a little less stressful.... Read more
9th Apr 2024 (10 mo. ago)
A smith
Utterly hopeless...damp property for over a year. Then held deposit for over 2 months after leaving property saying it smelled of cat pee....despite our complaints of sewage pipe leak. Constant issues and staff less than useless. Never call back. No help whatsoever. Clothes, shoes and property damaged by black mould told to claim on insurance, and withheld part of deposit for some cobwebs and a dirty skirting board. Do not use these people if you wish to rent somewhere decent to live. Only interested in.money and landlords.... Read more
Tenant
5th Apr 2024 (10 mo. ago)
L Park
A big thank you to Rena and the team for the help and assistance they have given to me as a landlord. Rena's lettings experience, advice and knowledge is invaluable. Well done Northwood !... Read more
Landlord
7th Feb 2024 (1 year ago)
C Purcell
The worst estate agents I've dealt with by far - will access the property without you being there or letting you know which is for 1 illegal and 2 rude - the whole office shares a handful of brain cells and you would think they were on a much higher wage for the attitude problems they all have - thanking god I never have too deal with them again x... Read more
Tenant
29th Jan 2024 (1 year ago)
R Brown
Renter beware, they took over 2 months to eventually release our deposit, didn't reply to countless emails, only when a manager was CC'd in did we magically get a response in 5 minutes, at which point they tried to keep a portion of our deposit for things not even discussed. Very shady business practice.... Read more
Tenant
18th Jan 2024 (1 year ago)
A Thompson
This is one of the worst letting agents I have ever had dealings with. If you’re a landlord they are probably great. As a tenant they will access your property even if you have told them that you wish to be present. The service is appalling. If an issue is raised with the property you will be blamed for it and nothing will be done about it. Avoid if you can. I don’t even want to give one star... Read more
Tenant
16th Jan 2024 (1 year ago)
J Morris
Excellent Estate Agent, so grateful for all their support for the last three years. Am someone who is profoundly deaf experience living by himself for first time renting. Their deaf awareness is so good, Cathy, Rena, Holly and so. Forever grateful. I own them so much... Read more
Tenant
28th Nov 2023 (1 year ago)
B Critchley
Left details on two properties asking to view. Both properties they were supposedly waiting for the keys back. But surprisingly they both sold before I even got chance to view. They didn't ring to let me know they were ready to view. Just sold straight away. I'd imagine the estate agent has sold to a friend or I don't believe they have contacted those that had shown interest myself included. Certainly won't be wasting my time contacting these about a property they are advertising. Very poor service.... Read more
24th Nov 2023 (1 year ago)
J D
This is the most unprofessional letting agents I have ever dealt with. Calls to the office go unanswered, promised callbacks are never materialise, staff appear to be permanently 'out of the office' and none of the staff know what is going on in relation to various properties as only one member of staff appears to have access to property information. What a way to run an office. Office Manager needs to manage the office. Would not recommend.... Read more
Landlord
23rd Nov 2023 (1 year ago)
G Gilbert
Great work guys... Read more
11th Oct 2023 (1 year ago)
C Harding
Extremely unprofessional and rude!
They never fix anything that needs fixing, even when asked numerous times.
Wouldn’t recommend them at all.... Read more
25th Sep 2023 (1 year ago)
The team were extremely helpful and supportive throughout our purchase, highly recommend!... Read more
Buyer
6th Jul 2023 (1 year ago)
M Chorlton
Just wanted to say a huge thank you to Rena, who organised a brand new boiler replacement in our rental property, in less than 24 hours (20 to be exact), from the initial emergency callout to the final courtesy call. Superb customer service. Also thanks to your contractor Tony who did the work so quickly and efficiently. 10/10 all round. Thank you... Read more
Landlord
22nd Mar 2023 (1 year ago)
K dunn
Always very helpful and polite.... Read more
5th Nov 2022 (2 years ago)
H Nelson
This is the worst estate agency I have ever dealt with. The consultant was rude and trying to belittle me on the phone after me having to chase for an update on my application rather than them getting in touch with me. Also trying to keep part of my holding deposit for “referencing costs”. I would avoid as landlord has now lost a potential tenant and has to keep the property empty longer meaning loss of income and also as a tenant the hassle is not worth it!... Read more
Tenant
30th Sep 2022 (2 years ago)
R Morris
Fantastic service from start to finish . Professional service with every eventuality covered . Rena and the team always do what they say they are going to do phone calls are always returned. The best tenants are always secured . I’ve been with Northwoods for some years now and would not go anywhere else .... Read more
Landlord
19th Apr 2022 (2 years ago)
K Daniels
Very poor service extremely unprofessional... Read more
14th Apr 2022 (2 years ago)
G Szulc

I'm really disappointed about that agency. They start making problems from the beginning. Can't properly take the record of the tenants and make wrong spelling on names, even when they got ID. Really poor respons on costumers needs even when you report maintenance issues. On 2 years living in property they couldn't fix thermostat from the beginning, cannot pick up letters for landlord, instead they only interested of inspection and to cheat you on the end. They try to charge you for some issues which have been reported from the start of letting. When I show them proof of issues then they start explaining the person who was dealing with it is already gone and they didn't have any record. Weird cause I have mine with them on email. Overall could not avoid take money from deposit, cause the really want to take something from tenants so they said - we gonna charge you for curtain poles. Those which wasn't damaged but taken down for cleaning. It was enough to fit them back which I told them. They said is to late because you surrendered keys from home and you need to be charged 60 £ for that pleasure. As a tenant can't recommend this agency but if you decided you need to be prepared they gonna charge you no matter what. One star note in my opinion is too good for them.... Read more
Tenant
15th Mar 2022 (2 years ago)
R Adegunle
Aww, lovely staff however they breached Contract. Signed up on 8 December 2021 and terminated on 12 January 2022. They say they cannot discriminate NHS and Careworkers. I advised I am going through a court case of false imprisonment, Human Rights Breach and discrimination with the NHS.
My requirements were 2 full time workers. Not on temp contracts 1 or 2 children, no pets, non smokers.. One viewer was one adult only. The other was 2 adults one still out of the country. This is a large 3 bed house. Tenants need to be UK residents. A previous declined couple zlso applied. No discrimination took place. Time and effort - zero!... Read more
Landlord
27th Feb 2022 (2 years ago)
C Barnes
Amazing service! Laura was perfect from day one and couldn’t have been more helpful! We sold our house in a matter of a week and Laura’s advice was second to none. I’d recommend Northwood any day of the week! Thank you Laura and Sue for all your help :)... Read more
Seller
25th Nov 2021 (3 years ago)
R Barton-Russell
Good reliable and helpful people... Read more
17th Nov 2021 (3 years ago)
A Short
If you’re in need of a Rental Agent I cannot recommend Northwood Sandbach highly enough. We have rented our very precious home through the company for the past 14 months. They pulled out all the stops to secure tenants before Lockdown and were always on hand for both ourselves and our tenants despite the difficulties that Covid caused. Andy and his delightful team were a pleasure to deal with and provided a very “hands on” experience. We have been so impressed by the ease of the Guaranteed Rent scheme that we have changed to another Norwood company to rent out another property that we own in a different area.
Thank You Northwood... Read more
Landlord
2nd Jun 2021 (3 years ago)
S Jackson
We have not rented a house before so it was our luck we found Northwood Sandbach. Northwood are excellent in every way, very responsive, great customer care and service. They treat you as a VIP and valued customer. If you are thinking of renting property in and around Sandbach I would highly recommend Northwood. I would give 6 out of 5 stars.... Read more
Tenant
10th Mar 2021 (3 years ago)
G Dytham
I am an agent that was involved in a very long chain with Northwoods. I feel compelled to write and say if it wasn't for Sue and her amazing ability to chase the the chain and help manage expectations and help co-ordinate so many working parts, I feel sure the chain would of fallen through. She was a pleasure to work alongside and a credit to her company.
Laura from easyProperty... Read more
18th Feb 2021 (3 years ago)
S Smith
Super helpful, friendly staff, wouldn't go anywhere else,... Read more
29th Oct 2020 (4 years ago)
M Taylor
I was impressed by the professionalism of the team. Great help and I would certainly consider using again in the future. Efficient and knowledgable.... Read more
27th Oct 2020 (4 years ago)
M Killoran
Having been in the industry for 20 years I have found Rena, Holly, Cathy and the team so helpful and and educated in sales and lettings. I would highly recommend the company local and friendly.... Read more
13th Oct 2020 (4 years ago)
Steven
None existent customer service, repairs not carried out, emails unanswered, errors in basic personal information.
Roof leaking for months.
Contractors turning up without warning and for the wrong job and property.
Tenant name and contact details recorded incorrectly.... Read more
Tenant
7th Oct 2020 (4 years ago)
M Brook
Excellent letting and estate agents. Sold my house in Crewe in no time at all. Professional and very helpful staff in all departments. I'd truly recommend Northwood for either selling your property or letting it out! Can't fault them at all. 5* from me. Thanks Andy & team.... Read more
Seller
9th Jun 2020 (4 years ago)
M mead
Excellent service & friendly staff... Read more
28th Feb 2020 (4 years ago)
D Turner
Lovely staff to help you with whatever you need... Read more
25th Jan 2020 (5 years ago)
K fortuna
Immaculate properties and superb staff... Read more
5th Jan 2020 (5 years ago)
K Park
Great Service, very helpful and friendly staff... Read more
27th Nov 2019 (5 years ago)
A Marshall
Absolutely disgrace , horendous treatment of paying customers .... Read more
27th Nov 2019 (5 years ago)
M Hall
Very helpful staff.... Read more
26th Apr 2019 (5 years ago)
G Lawrenson
Very helpful and professional service from Andy and his team.... Read more
21st Aug 2018 (6 years ago)
I Radcliffe
Good professional advice and service. Would recommend... Read more
2nd Nov 2017 (7 years ago)
E Guildford
As a landlord we are really pleased with the professional and friendly service. Rena is always helpful and nothing is too much trouble. We will continue to use the Sandbach branch of Northwood with confidence.... Read more
Landlord
29th Sep 2017 (7 years ago)
V H
Northwood are amazing landlords & everyone in the sandbach office are so friendly & will do anything for you. Strongly recommended from myself who's been a tenant for 5 years. Very professional. ???? X... Read more
Tenant
25th Aug 2017 (7 years ago)
H newton
As a Landlord we have found Northwood exemplary. They work extremely hard to ensure the right property & Tenant match. A friendly, down-to-earth, straight talking Service.... Read more
Landlord
9th Feb 2017 (8 years ago)
M J
a very helpful estate agent!!!! who were very helpful and accomadating towards the things that needed done...all very polite and friendly...i would deffinatley suggest to a friend... Read more
5th Nov 2016 (8 years ago)
D Firth
We had been living in the house we rent for 2 years when we found out the owner wanted to sell it, and were worried that we were going to have to leave the home we love. Luckily Northwood, knowing that we wanted to carry on renting the house, tried to find an investment buyer willing to keep us on as tenants. As they try so hard to match the right person to the right property, the house sale was agreed after only one viewing, and there was very little disruption to us as tenants. Northwood were always very professional and gave us plenty of notice before viewings, and arranged them when it was convenient for us. I would definitely recommend them.... Read more
Tenant
3rd Jun 2016 (8 years ago)