M Martin
We had an excellent experience with Oliver Burn. The team was incredibly responsive, professional, and made the process of exiting our property smooth and stress-free. Special thanks to Ed, Niki, and the whole team for their fantastic support and attention to detail. Highly recommend their services!... Read more
Landlord
29th Nov 2024 (12 weeks ago)
T Little
Oliver Burn was brilliant when one tenant on a joint tenancy wanted to move out one year into a two year fixed term. They handled the legal assignment, references and inspection/inventory check extremely well as my managing agent. This would have been a difficult and costly process for me to have handled without their expertise. Thank you!... Read more
29th Aug 2024 (25 weeks ago)
R Nichols
I couldn’t recommend Oliver Burn enough. They made the process of finding a property and moving in easy and stress-free. Our agent, Maurice, is extremely helpful and always quick to respond to any concerns - especially when I got locked out and had to pick up the spare key.
Highly recommend them to anyone looking for a property in the area.... Read more
Tenant
20th Jan 2024 (1 year ago)
S Shroff
Definitely the best agency I have ever had the pleasure of working with. I have owned properties in London and abroad for many years now, so I’ve worked with a few agents! Time and again I always seem to be let down but NOT with oliver Burn, every time they deliver! With Diana Burn at the helm you are in the safest hands possible! They care about their clients and they’re passionate about property! A winning combo! Oh and in days gone by Diana used to be on property television, such is her expertise! Thank you also to dear Maurice who is just fabulous! If I could give 11/10 I would! Highly recommend... Read more
Landlord
28th Nov 2023 (1 year ago)
N Balducci
Oliver Burn's been a lifesaver during our frentic house search this summer. Thanks to them, we've managed to quickly find a great flat for an affordable price, at an amazing location. Our agent, Maurice, has been responsive, polite, and helpful throughout the entire process. Would reccomend!... Read more
Buyer
13th Jul 2023 (1 year ago)
M Tanudra
Excellent agents :)... Read more
28th Jun 2023 (1 year ago)
B Keenan
We used the services of Oliver Burn for the sale of our flat recently. Mark Murphy was our main agent and he was absolutely brilliant from start to finish. Very clear and personable, and incredibly responsive throughout. He made the process as smooth as possible, acting as an intermediary between us, our buyer, and both solicitors as needed. Would highly recommend Mark and team for any sale in the area.... Read more
Seller
1st Apr 2023 (1 year ago)
M N
Avoid that company at all cost . Dodgy company. Scammers. They keep your deposit without you being able to rent the property. My friend report you to the fraud action. Give them back their money !!!!... Read more
Tenant
22nd Feb 2023 (1 year ago)
H Bateman
We have rented through Oliver Burn for the last year and a half and they have been fantastic lettings agents.
Attentive to any issues we have and always a speedy resolution, as well as keeping us updated. Would recommend them for both tenants and landlords alike.... Read more
Tenant
5th Nov 2022 (2 years ago)
M Lawrence
This agent should be closed down! After viewing a property and promises were made to sort issues nothing was done and it was filthy and uninhabitable! On top now there are huge damp issues. The director and manager just argue saying you saw the property. Will be taking legal so if anyone else has issues please come forward!
Will also take this to the press.... Read more
13th Sep 2022 (2 years ago)
T Elliott
Mark and the team were great to work with while selling my property. Always on top of things and followed up proactively to keep the ball rolling.... Read more
7th Jul 2022 (2 years ago)
M Adams
Thank you Oliver Burn for being such great managing agents for the last two years. I have just finished my tenancy and I would just like to extend my gratitude for all the help in the process of moving in as well as dealing with all our maintenance requests so quickly and attentively.
They always made sure that our requests were taken care of and always checked in to follow up on anything outstanding. The staff did change quite a lot in the last year, however the new team have been superb since the start of this year with following up anything that required immediate attention. Thank you!... Read more
1st Jul 2022 (2 years ago)
Y Kim
Agents never call back even after promising so. Managed to get a viewing after constant calls and hanging on the line for 10-15 minutes every time. Agent re-booked viewing multiple times and after getting there at the agreed time, agent was not there. They explained as he was double booked and decided to leave. Absolute nightmare to work with.... Read more
25th Jun 2022 (2 years ago)
S M
Completely agree with GW's review below. Eric (owner of estate agent and multiple flats) is a nightmare landlord. He left a leak coming through our living room ceiling for 10 weeks, and only fixed it after we handed our notice in and viewings were expected. He'll come around unannounced (& not turn up when he has confirmed he would). He treats his subcontractors really badly (challenges every penny they charge for months on end), and the office has gone through such high turnover since Louisa left, you'll have to consistently repeat yourself to different members of staff. Then to frustrate tenants further he will claim such absurd costs upon settling the deposit (inventory that didn't exist in opening inventory and requiring our professional cleaners to reclean or else we face a full cleaning fee).... Read more
Tenant
30th Apr 2022 (2 years ago)
DO NOT USE THESE! We have just finished our tenancy and they have been ignoring our emails to return our deposit and now 1 month later are claiming ridiculous amounts of deductions for repairs, which we had previously asked them to carry out during our time there. I would stay well clear of using this company. We have now having to start legal proceedings against them.... Read more
Tenant
21st Oct 2021 (3 years ago)
P Wright
I have been renting with Oliver Burn for the last 12 months. Having rented with numerous lettings agencies in London over the last 10 years Oliver Burn are far and above the rest. The only lettings agency I've come away with a positive experience.
They always communicated well and tried to sort any issues with our flat as quickly as possible. And to top off they are the first letting agency to be completely fair and reasonable at the check out and not try to extract every penny they can from our deposit. Having had terrible experiences with Black Katz, Ludlow and Thompson to name a few, I'd highly recommend them.
Nice to leave London and finally have a positive experience with renting! Thank you... Read more
Tenant
22nd Sep 2021 (3 years ago)
G W
Eric the owner is a con man. This company is masked by the lovely women in the office.
Eric came and inspected our flat and said the painting we had had done professionally was not up to scratch so he kept £500 of our deposit to have it carried out “properly”, after 2 years not to his knowledge we went back to the flat randomly and the paint work was the same as we had done.
Also Eric used to turn up in announced and let himself in, been caught coming out of the shower before.
Avoid this company, this is a true genuine review of what you get with Oliver Burn. AVOID.... Read more
Tenant
21st Aug 2021 (3 years ago)
C Geary
We have just bought our first property and found the whole process so simple and easy with no stress while dealing with Oliver Burn and more importantly the estate agent Nick Webb. He was a pleasure to deal with, took all the stress and strain out of it and just a great guy. Now living around the corner from the office it's a delight to bump into Nick and his four legged assistant Mabel. Would highly recommend using Nick and Oliver Burn.... Read more
Buyer
29th Apr 2021 (3 years ago)
G Robinson
When we decided to sell our house after more than 46 years it seemed a daunting task. However, it turned out an easy passage under the guidance of Oliver Burn, Estate Agents. We landed with them by sheer coincidence. Trying to load a baby cot into our car, a very friendly young man came along to offer help. It was the same helpful man, Tim Clarke-Payton, whom we shortly afterwards discovered in Oliver Burn’s office. He and his very able team - another Tim and Theresa - gave us consistently good advice and answered all the question we had. They handled brilliantly the task of taking prospective buyers around our property without much interference to our daily life. We could not have been in better hands and can highly recommend them.... Read more
Seller
16th Aug 2020 (4 years ago)
G Pyne
Great communication from Eddie and the team. We couldn't be happier with our new home.... Read more
22nd Jul 2020 (4 years ago)
B Reynolds
Good letting agents who are quick to respond. I'm used to agents who are frankly useless, but Oliver Burn were very proficient and responsive which made a nice change. They handled my end of tenancy very smoothly and I was very impressed. I would certainly recommend to fellow landlords or friends looking to rent.... Read more
Landlord
26th May 2020 (4 years ago)
C Hutchinson
We have been renting the same property with Oliver Burn for last 5 years and we are very happy with the service provided. Louise and the team are friendly and helpful and have always dealt with any issues quickly and efficiently. I would highly recommend them.... Read more
Tenant
23rd Feb 2020 (4 years ago)
E Ljungberg
Have had great experience with Oliver Burn, can highly recommend them! Prompt replies to all communications and very nice people to deal with.... Read more
20th Nov 2019 (5 years ago)
J Lee
The team is always very responsive to issues and maintenance requests. We deal with Louise the most and she's always very helpful and on top of things. I've heard that some property agents can be difficult to get a hold of, but never the case for Oliver Burn. Highly recommend!... Read more
2nd Nov 2019 (5 years ago)
L Webster
I have been renting through Oliver Burn for about 5 years and one of the main reasons I have not looked to move house yet is Louise. It is always so reassuring to know that any problems that arise are dealt with quickly and efficiently. She has sorted several issues for me from broken windows, boiler replacement and pest control with her address book full of trusted tradespeople who also speak very highly of her.I can’t recommend her enough. Thanks Louise!... Read more
Tenant
29th Oct 2019 (5 years ago)
I Pérez
We've been renting with them for over eight months and are quite happy with the service. They are always quick and clear in their replies (both during the contract phase and now we're renting) and the few ocassions where we've had an issue with the flat (mostly plumbing) they were solved in the same day.
We were not too keen on renting through a management agent instead of with a landlord directly, but are overall quite happy.... Read more
Tenant
22nd Oct 2019 (5 years ago)
A Roots
Ever since we walked through the doors of Oliver Burn in Herne Hill, we felt in safe hands. A special mention to Tim Clarke-Payton who bent over backwards to help us secure our dream flat and Theresa Parsons for being such a friendly face and extremely organised throughout the whole process.
Louise Putt now looks after the management and day to day queries. Along with the rest of the team, Louise provides excellent customer service, we are really very impressed with how quickly things are dealt with without any hassle or too many questions asked.... Read more
22nd Oct 2019 (5 years ago)
D Jackson
My partner and I found an ideal property to rent for our current situation with Oliver Burn and have just renewed contracts for our a second year. It's been easy communicating with them, any questions we have, Louise will respond to us quickly and they make you aware of anything relevant when it comes to renting a managed property.... Read more
Tenant
22nd Oct 2019 (5 years ago)
L 312
We've been renting with Oliver Burn for over 3 years and they've been great, right from the start. Especially impressed with Louise who answers emails in no time, whether on workings days, weekends or even days off! And she always gets any issues resolved as quickly as possible which is very fantastic!
Oliver Burn were also great at helping us find the property when we were first looking – really listened to what we were after. Highly recommend them!... Read more
Tenant
21st Oct 2019 (5 years ago)
H Parker
Louise Putt our property manager was extremely helpful to us over the course of our tenancy. Quick to respond and deal with any issues and helped us settle in and move out smoothly.... Read more
Tenant
16th Oct 2019 (5 years ago)
J Stein
We have been renting with Oliver Burn for over 4 years, and everything has gone very smoothly. They are responsive and have been especially helpful with our annual tenancy renewal process.... Read more
Tenant
15th Oct 2019 (5 years ago)
M Ranzini
We have been renting with Oliver Burn for six months and we had a great experience so far. During the negotiation they were very responsive, precise and patient in clarifying all our doubts and answering our questions. After moving into the flat, they have been very helpful and dealing with any repairs or needs promptly. Always kind and absolutely trustworthy.... Read more
Tenant
13th Oct 2019 (5 years ago)
O Reynolds
I have been renting with Oliver Burn for over 2 years. As soon as we decided on the flat we wanted to rent, they guided us through putting a deposit down on the same day. Since then, Louise has been so efficient at helping us with any issues we have at our flat and always willing to go out of her way to help. It makes renting in London feel easy!... Read more
Tenant
13th Oct 2019 (5 years ago)
C Smith
I've been a tenant for 4 years and always had excellent service, any queries have been dealt with so quickly, I'm always impressed!... Read more
Tenant
12th Oct 2019 (5 years ago)
W Haigh
I have been renting with Oliver burn for 3 years and they have been incredibly easy to work with. They promptly respond and resolve requests and unlike other estate agents they don't seem to be trying to rip you off at every turn. Would highly recommend... Read more
Tenant
12th Oct 2019 (5 years ago)
A Grant
Great letting agency. Friendly, fast and efficient.... Read more
Landlord
12th Oct 2019 (5 years ago)
A Wilkins
Oliver Burn were friendly and very helpful right from the get go. If we've had any little problem, they've been very attentive and responsive in getting it fixed. I've personally had a lot of problems with estate agents in London, being unhelpful and unfriendly - Oliver Burn have been a delightful reverse to this trend!... Read more
11th Oct 2019 (5 years ago)
A Salamone
I found a flat for rent with Oliver Burn Clapham and in almost three years I had no issues.
Louise has always been very professional and helpful, the dialogue is always quick and the whole team has always been available, really excellent service so far.... Read more
Tenant
11th Oct 2019 (5 years ago)
C Jones
We have been renting a flat through Oliver Burn for 18 months. Louise at the Clapham office has been very helpful and has quickly dealt with any issues that have arisen. Renewing our lease after the first year was quick and easy. Would recommend.... Read more
Tenant
11th Oct 2019 (5 years ago)
M Boitin
I've only been renting with Oliver Burns for a few months but been pretty happy so far. Getting the papers done was fairly easy and smooth, and the handing over of the keys worked out without any issues as well.
If there are any issues or queries, the team is quick to respond and take action. Very friendly and helpful!... Read more
Tenant
11th Oct 2019 (5 years ago)
J Boardman
Amazing experience as a tenant! everything is done properly and when ever there is an issue/repair its resolved quickly and professionally.... Read more
Tenant
11th Oct 2019 (5 years ago)
M Silva
Every team member provided an excellent service in my renting service. Extremely helpful, would highly recommend!... Read more
Landlord
11th Oct 2019 (5 years ago)
C Hale
Very poor estate agent. Was a cash buyer and went to view a property I was very keen on. I was told I’d hear back the next day with answers to my questions and follow up conversation... received nothing. Followed up with an email and a text message and still heard nothing. Incredibly poor professionalism and would not trust them for a second to sell my property and get the best offer for me.... Read more
Buyer
22nd Sep 2019 (5 years ago)
S Prior
Tim was excellent with dealing with our purchase and chased where required to get us over the line. On top of that, exceedingly nice chap too... Read more
Buyer
30th Jun 2019 (5 years ago)
K dyer

We applied for a Rental Property with this company. After one week we still hadn't heard anything about our application. Tim ignored two emails and a voice message during this time. Once he finally took our phone call he then assured us that everything was going along fine and that we just had to sign the tenancy agreement. Three days later we made many attempts at contacting him again, eventually being told he would chase up the application for us.
The following morning we received an email saying that the property had been let to someone else.
Very dissapointed that we wasted 12 days to find out we were unsuccessful and also lost time looking for other places as we were told we had the one with Oliver Burn.
Edit: I have been contacted by many people from Oliver Burn to rectify the situation. While I appreciate the matter being followed up on, I do believe it was unfortunately a once off situation which we found ourselves in and hopefully it shouldn't happen again to anyone else.... Read more
Tenant
31st May 2019 (5 years ago)
R harvey123

Edit - Oliver Burn have replied to my review and contacted me by telephone about my complaint. I am satisfied that they have taken my concerns seriously and have investigated what went wrong.
My partner and I were unimpressed by Tim Hudson at Oliver Burn from day 1 as he was late to our viewing. We rang Oliver Burn and they told us that he had left the office and was on his way. We realised later that their office was directly opposite the flat we were viewing so this seemed bizzare. When Tim arrived he did not introduce himself but just nodded at us to follow him.
Whilst viewing the property we expressed surprise that a furnished property came with no living room furniture at all but said we would make an offer anyway. Tim highly recommended that we ask for the furniture with our offer, so it is somewhat frustrating to read that this is the reason our offer was unsuccessful.
On the day we made the offer Tim told us that we were lucky as the landlord lived in the UK. When we were told the offer was unsuccessful he said that this happens often when the landlord lives abroad??
In response to our complaint Oliver Burn state that Tim was unaware of the progress of our offer because a colleague dealt with it. We made several enquires with different estate agents over the Easter bank holiday and every single other agent made a clear handover and assigned another agent to keep in touch with us whilst ours was away.
What was most unimpressive about Oliver Burn was the persistent poor communication. We made an offer, sent all our personal details to the address we were given and then Tim asked why we hadn’t made an offer and that he had no record of our details. This is a worrying lack of concern for GDPR. After making the offer on Monday we had radio silence until a week later on the Tuesday. This is despite sending two emails and contacting the Oliver Burn office. When we finally reached Tim he said oh yes I saw your messages but didn’t bother to explain why he had ignored them. He repeatedly assured us that our offer was progressing with no issues but sent no more information through. We then contacted him again on the Thursday when he admitted he had no idea on the progress of our offer.
After letting us know we had been unsuccessful he told us he had another flat available. We asked to view it as our moving date was now approaching urgently. 3 weeks on he still hasn’t bothered to get back to us until my partner left a review on google.
We encountered 7/8 estate agents while property hunting in London, Oliver Burn was by far the worst. Every other offer was progressed or rejected in 48 hours. Oliver Burn’s turn around time of 12 days just suggests pure incompetence.... Read more
Tenant
31st May 2019 (5 years ago)
G Ferguson
Excellent services... Read more
6th Feb 2019 (6 years ago)
M quiroga
Excellent service ! we rented a flat with them for 3 years and no problem. Very friendly and efficient. Thanks Louise (property Manager) for you help !... Read more
Tenant
9th Nov 2018 (6 years ago)
A Q
Had an excellent experience while renting for the past two years. In particular our property manager Louise was quick to respond to any issues (at all hours!) and incredibly helpful throughout our whole tenancy and the check out process. Would highly recommend.... Read more
Tenant
15th Sep 2018 (6 years ago)
C Barnard
Staff are always fantastic and have managed my flat for years efficiently and effectively. I'd thoroughly recommend them.... Read more
Landlord
22nd Aug 2018 (6 years ago)
M Bee
Very efficient and very competitive in the area when it comes fees.... Read more
1st Aug 2018 (6 years ago)
J Amiss
Brilliant service with very friendly and effective staff. Always in hand with assistance and support. Would highly recommend if looking to buy or sell a property.... Read more
10th Apr 2018 (6 years ago)
T Adeyemi
One of the best... Read more
15th Oct 2017 (7 years ago)
S Filip
Highly professional and long established agents in Stockwell/Clapham and Herne Hill, Oliver Burn provide a superb service to Landlords and Tenants! Working with them was a pleasure!... Read more
20th Jun 2017 (7 years ago)
M welson
Quality, friendly, professional, estate agents, very easy to deal with regarding customer service! Always quick to respond to and very understanding of a tenants requirements. Vicky especially, always very helpful in resolving issues quickly, efficiently, and to a high standard! Would highly Recommend.... Read more
13th Jun 2017 (7 years ago)