KFH organise the lettings of a couple of flats for me. I have always found their service to be professional and they work in my best interests. Will and his team are on hand to answer questions and to make the process as easy and stress free as possible. I would not hesitate to recommend them.
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
Ruby has been extremely nice along the whole process. As landlord, it is always critical to find an agency you can trust will do their best for your property and its tenants. It is definitely the service Rampton Baseley is providing. Since the beginning, they have been very genuine and transparent about the market and their offering. No hidden fee, a property manager living around the block etc. Definitely the kind of agency that helps keeping your mind at peace when you don't live in the same city as your property!
I would strongly advise anyone looking for an accommodation - wether it is to let or to sell - to use Rampton Baseley's services.
Indeed the agent ruined my search as this person didn't consider my move in dates requirements. In addition this person had a pushy limit stalker behaviour to get references in an amount of time that was insanely limited.
Moreover the agent hid the fact that they had two offers at the same time (including mine) and made me pay for a deposit and then accepted another offer.
Now I can't get a refund for the deposit I paid, as the money is supposed to have been lost.
David Law and the team at the Battersea branch are extremely professional and knowledgeable. Their expertise combined with the marketing power of Foxtons ensured that we got the best price for our flat within the time we had to make the sale
Their agent lied to us openly about the situation of the sellers; stating that they had already exchanged. When we found out that they had not even had an offer accepted (they were using the same agent so he was well aware of their situation) and had decided to withdraw their property from the market we had already lost a significant amount of money to surveyors, solicitors, and so on.
Luke and his letting team were a pleasure to deal with. As a landlord I really appreciated their professional approach and the way I was constantly kept updated during the process. I will certainly be using their services again in the future
We sold our flat in Brixton through KFH and they were very professional and kept all parties informed through the entire process. They responded to our queries and questions and always made time for us. They made the sale of our flat as stress free as we could imagine.
John D. Wood on Battersea Park was a first class, blue ribbon company to do business with in every respect. Lettings agent, Anntonia Redding was helpful, supportive and highly professional in every was that could be expected by a lettings customer: intelligent, polite, very well-mannered, thorough, knowledgable and empathetic. She is very respectful of her organization while still being very understanding and supportive of her customer. That is a very fine tuned place from where to conduct business. I have no doubt that she will soar high professionally.
Dr. Phyllis Connors
Prince of Wales Drive
if you are looking to rent your property and want it properly managed don't use John D Wood and their incompetent Countrywide colleagues as property management doesn't exist.
I had a great experience with KFH Clapham Common when finding a new rental property. I dealt with Lloyd and he was great at securing us a good deal, keeping us up to date the entire time. He made plenty of time for me and my housemates so we could go back and see the house as many times as we wanted. Couldn't have asked for a smoother and stress-free experience! Thanks guys!
KFH are a horrible pathetic corporate bag of nails. They are liars. In any other market conditions they'd wrap up in a month and the staff would be back to hairdresser school. I look forward to the day they are done.