Kevin was an excellent mortgage consultant. We had quite a lot of tight deadlines and set backs during our house purchase but he was always incredibly responsive, calming and friendly throughout a stressful time! This is the second house move we have used Kevin for and will definitely be using him in the future. Thank you again Kevin for all your hard work!!
11th Aug 2021 (9 weeks ago)
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
10th Apr 2016 (5 years ago)