Abs was aware my property was going to come to market and he preempted official marketing when a potential tenant with a perfect fit contacted KFH. He went above and beyond in presenting them my property, achieving a great deal for both sides and a super quick completion of the process. He managed everything from electrical certificates to check in in literally 2 days. My standard's are pretty high but the level of professionalism and accountability here was first class. Best Estate agent experience since moving to London 20 years ago and owning 3 properties. well done, hats off!
44 days ago
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
1861 days ago