Very pleased with the service we received from KFH Balham. Leigh and Chris were highly professional and dedicated on getting our sale through as quickly as possible. Would highly recommend.
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
Rampton Baseley found us an excellent tenant very quickly and efficiently. They also advised on the redecoration of our property and were able to find us workmen to do odd jobs that were needed. We also found that when we had last minute things to sort before tenancy they were able to organise with the utmost efficiency. Their representatives are also very polite and patient with first-time landlords such as ourselves.
I would strongly advise anyone looking for an accommodation - wether it is to let or to sell - to use Rampton Baseley's services.
Indeed the agent ruined my search as this person didn't consider my move in dates requirements. In addition this person had a pushy limit stalker behaviour to get references in an amount of time that was insanely limited.
Moreover the agent hid the fact that they had two offers at the same time (including mine) and made me pay for a deposit and then accepted another offer.
Now I can't get a refund for the deposit I paid, as the money is supposed to have been lost.
I am hugely greatful to Jimmy and his staff for their help and ongoing support through what was a sometimes challenging situation. The sensitive care they showed to the elderly seller is hugely appreciated and went well beyond expectation. Thank you so much, and I would wholeheartedly recommend your service to others. Neil R
Terrible experience working with Kinleigh Folkward & Hawyward. Having worked with a number of quality agents over the years, KFH charge the same type of fees but do not provide as good a service as the likes of John D Wood and Foxtons. They did not ensure everything we put in the agreement was completed before our move in, did not inspect the property enough to know it was full of damp, were slow on responses, did not even ensure a professional clean was completed before we received the keys, all of which was in the contract. To get respectable tenants, you need to choose agencies like John D Wood who provide high quality service.
I was extremely satisfied with the customer service - very polite staff that were very helpful and responsive to my requirements when property hunting. Well done!
Absolute worst estate agent experience.
A complete break down in communication and the agents didn't look out for my interests.
I was excited to rent a refurb from them off Wandsworth road, only for my ceiling to fall through - after 2 weeks of moving in. If I had been in the bed at this time I could have died:
I completely understand this isn't the estate agents fault, but it was their job and duty to find me alternative accommodation, which they failed to do. They didn't even offer me storage for my belongings. Or offer to help move my things. When I called the agent, Mehmet, said that it wasn't 'his problem'.
I'd lack to add that I wasn't even offered an apology for the state of my bedroom until I called up and demanded one.
Discussing service, horrible company, stay away.
I cannot thank Toby Brewer at Marsh and Parsons enough for all his help with our recent property search. He really went the extra mile to find suitable properties for us that met our criteria. As well as being knowledgeable and professional he was also very personable and made what is a stressful time feel like a breeze. Cannot recommend him highly enough!
Unresolved maintenance issues at our unit, The Paperworks, Balham Grove over last 6 months of tenancy. This included no working lights for over five weeks to the entire lower floor (which comprised two bedrooms and two ensuites). Had to get around the house and bathrooms with torches and head lamps, and mold spread throughout windowless bathroom as non functioning exhaust fan was related to the electric wiring issue.
Agents consistent poor coordination and communication with electricians meant issue still unresolved by the time we moved out in November 2017.
Oliver Brooks-Ward was an amazing rental agent. He was genuinely interested in helping us find our new home and actively found us new properties to view over a few weeks, always staying in touch and providing regular updates. One of the most helpful agents I've worked with! Thanks Ollie!
They accepted my offer, I paid the PTAC and now they asking me to increase my offer. They said that my company failed the company pre-check: an Experian credit check, which is pointless, as my company has got enough funds. They even didn't contact my accountant. it looks like a bogus excuse just because they have got another offer.