
I would not recommend Purplebricks services. I paid for a hosted viewings package as I was unable to conduct viewings myself. The first viewing was booked and confirmed by the hosted viewings team however the team failed to turn up to show the potential buyer the property, as a result they could not view the property. After I made a complaint I received an Armenia response form the hosted viewings team denying it was their fault. It also seems that out of spite the hosted viewings package was deactivated on my account, without my permission or request and unbeknown to me. A second viewing was booked which again, the hosted viewings team did not turn up to. Purplebricks effectively seemed to be trying their best to block the sale of my property by not allowing people to access my property. They could not provide a sufficient answer as to why they failed to turn up twice and I lost all confidence that they could sell my flat and as a result I took it off the market. The complaints process took several weeks to deal with my complaint and an initial offer of a £225 refund was an insult given that I paid £1499 for the package (hosted viewings listed as £899). A second and final offer saw a refund of £625, which is still no where near enough to pay me back for their failure to comply with the contract and the inconvenience I experienced given they significantly delayed the sale of my property.... Read more
Seller
3rd Jun 2025 (1 year ago)
Josiah was excellent with the viewings,knew the area very well for the amenities and everything about the house. Was very pleasant and not pushy.He also showed me round the house that I am buying again very knowledgeable.... Read more
Seller
11th Jul 2022 (4 years ago)