Knowledgeable, friendly and efficient. Savills handled the sale of our property exceptionally from start to finish. Everything from providing a realistic valuation, generating a high number of viewings and navigating the sale process to completion was carried out professionally without any fuss.... Read more
Seller
13th Aug 2022 (2 years ago)

Would never recommend using Savills (certainly not the Northcote Rd location anyway). We listed a flat for sale with them, and from the minute we signed, we couldn’t have been more disappointed with them. Their communication was poor from the outset - even to the point that the floor plan man turned up unannounced and we had to chase to get confirmation of our photographer. Things didn’t get better from there. We ended up having to write the property description ourselves because theirs was so bad, and they consistently used a photo of the house we requested them not to - even after mentioning it numerous times. Not that it mattered really - they barely advertised our flat anyway. We had to push and push and push to get it promoted on third-party sites, and they refused to advertise it on social media or their shopfront - we even had to chase them to get a sign put up out front. Therefore, there was no big surprise that we began to get a lot of “no-show” viewings (which we suspect were probably made up in the first place.) After pretty abysmal service for 2 months, we served them notice and their final act of customer service was to drop the key through the letterbox... at midnight, waking the whole house. I think it would have been difficult for them to treat us much worse, as it was really a dreadful experience, end to end. Goes without saying, would not recommend.... Read more
Seller
4th Dec 2020 (4 years ago)