I've worked with Will, Abs and the rest of the team at the Balham office for 5 years. They are always very professional and helpful. Highly recommend them.
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
We sold our house through the Bellevue Road office this summer. I couldn't fault them. Rupert and the team were on the end of the phone whenever needed and were always honest with us. Their work ethic was very impressive and they're a nice team to deal with. I would highly recommend them after my experience.
I had a flat viewing on Saturday and they told me that they would call everyone on Monday to see who was interested in putting an offer. I waited the whole day on Monday expecting to receive a call and I ended up calling them. They told me that they already called everyone and the flat was already gone so they missed me. Very unprofessional.
Mimi was no less than exceptional. Buying my property had quite a few bumps in the road, but Mimi smoothed these all out in such a calming, professional and charming way that I couldn't praise her more. Her manager David was also very quick to answer the phone and help me with anything further.
Their agent lied to us openly about the situation of the sellers; stating that they had already exchanged. When we found out that they had not even had an offer accepted (they were using the same agent so he was well aware of their situation) and had decided to withdraw their property from the market we had already lost a significant amount of money to surveyors, solicitors, and so on.
My friend, Joe, and I had recently been scammed trying to move house in London which made finding a new a bit stressful at times. When we found à lovely looking flat listed by KFH we were keen to see it. We were met by Angus who was fantastic! He was very sympathetic towards our situation and he really helped us through the process. We loved the place and Angus made sure that it was all signed and sorted by lunchtime the next day. We really cannot thank him enough! Angus, you can expect an invite to the flat warming party!
As a landlord, I thought KFH's letting service was very good, supportive and always gave me confidence I was in good hands. Carl was very professional, his judgement was sound and he kept me informed. I particularly appreciated his efforts to fight me corner and do the best he could. He was ably supported by Zoe who was very helpful and responsive.
Alex Atkins provided an absolutely excellent service throughout our property search, really going the extra mile to ensure we found what we were looking for at short notice. We were very impressed by how professional everyone involved at KFH was and we are very happy with the end result. I will most definitely be using KFH again in the future and would recommend them to anyone.
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with