So impressed with KFH Balham. The sales negotiators are all extremely polite & professional. They always call with clear, concise viewing feedback.
I have been particularly impressed with Ali who has been negotiating the sale of my property for me. He has gone above and beyond to try to close the deal.
Would definitely recommend!
Paul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
We have had a very positive experience with Rampton Baseley. They have been helpful, efficient, polite and pleasant to deal with. Their fees are also fair. Would definitely recommend
I had a flat viewing on Saturday and they told me that they would call everyone on Monday to see who was interested in putting an offer. I waited the whole day on Monday expecting to receive a call and I ended up calling them. They told me that they already called everyone and the flat was already gone so they missed me. Very unprofessional.
Mimi has been super helpful in my search for a property over the last couple of months, always phoning to check in even when there isn't necessarily anything to give a direct update on. She is friendly, approachable, dedicated and smart. She is exactly what you want from an agent to guide you through the house buying process.
Thank you so much Mimi for all your help and support.
Their agent lied to us openly about the situation of the sellers; stating that they had already exchanged. When we found out that they had not even had an offer accepted (they were using the same agent so he was well aware of their situation) and had decided to withdraw their property from the market we had already lost a significant amount of money to surveyors, solicitors, and so on.
I had my eye on a listed apartment that was close to my work! Seeing how quickly properties are let , I was eager to be one of the first people to view it. Jake was exceptionally understanding to my needs and went the extra mile in allowing me access to view the flat! We are excited to be moving into our new home!
As a landlord, I thought KFH's letting service was very good, supportive and always gave me confidence I was in good hands. Carl was very professional, his judgement was sound and he kept me informed. I particularly appreciated his efforts to fight me corner and do the best he could. He was ably supported by Zoe who was very helpful and responsive.
Cannot say much about KFH has we did not end up renting with them but I need to give a 5 stars review to Dorota Trybala the agent that has assisted my partner and I in our flat hunting: she has been extremely kind, professional, punctual and flexible to accommodate our requests. Compared to the competitors she is absolutely spot on in terms of skills and attitude. It has been a real pleasure to deal with her and because of this experience we will go back to KFH if we might need to look for another flat in the future. Great professional.
Davide Di Tommaso
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with