G Palmer
Savills Norwich provided excellent service at every stage of the marketing and sale of our farmhouse.
Ben Rivett was an invaluable source of advice, both at the planning and valuation stages. The quality of his recommendations helped us readily achieve a very good sale. Natalie Howlett- Clarke handled the negotiation and completion stages with great professionalism. Her communication and responsiveness were first rate.
Moreover, I really enjoyed working with Ben and Natalie for their friendliness, honesty and good humour, as well as for their high level of professional capability.... Read more
Seller
20th Jan 2022 (3 years ago)
L Game
The service from Savills Norwich was excellent. The valuation and subsequent sale price was as assessed by Ben. All staff were friendly ,helpful and efficient.David who showed people around our property was very professional. Natalie Howlett -Clarke was outstanding, her negotiating skills were impressive, she updated us on all developments in a pleasant and very competent way and was very supportive throughout.... Read more
Seller
26th Nov 2021 (3 years ago)
S Curtis
An excellent service in all respects. Tom Clayton and his team achieved an extremely good price for my parents' house with the absolute minimum of delay and hassle. Very happy to recommend to others.... Read more
Seller
25th Oct 2021 (3 years ago)
L Tan
We have just bought a house through Savills. We were assisted through the process by Michaela. Having not bought a house for nearly 20 years, it was good to have someone from Savills to help us through the process.
For a number of reasons, not caused in any way by Savills, it was not an easy purchase. Michaela was available at the end of the phone or email to help us through the difficult and complex process. She kept us up-to-date and acted as an intermediary between us and the sellers. I have no doubt, that if it hadn't been for Michaela's friendly, supportive and professional approach to her work, we would not be the happy owners of our new home that we are.
Exceptional client-focussed service!... Read more
Buyer
2nd Sep 2021 (3 years ago)
M A
We just purchased our home through Ben Rivett with Savills, Norwich, and could not be happier with the support we received. Ben Rivett guided us through the entire process. He was quick to reply, answered our questions, addressed our concerns, and provided relevant contacts. He also ensured the process ran smoothly by liaising between all parties. We would not hesitate to recommend Ben and Savills.... Read more
Buyer
12th Jul 2021 (3 years ago)
N H
Michaela was extremely helpful throughout the process of buying our house... Read more
Buyer
12th Jul 2021 (3 years ago)
C Martin
We have just sold our home through Savills, Norwich and wanted to thank Ben Rivett for his professionalism and attention throughout the whole process. He communicated very swiftly and well throughout and made what can be a very stressful time a lot less stressful! We would not hesitate to recommend Ben and Savills.... Read more
Seller
1st Jul 2021 (3 years ago)
K Dickson
I particularly appreciated the sound professional advice and excellent ongoing communication throughout my purchase. Ben clearly also had a very good working relationship with the vendors, which helped tremendously in keeping everyone updated and ‘on the same page.’ I would wholeheartedly recommend Ben and Savills, based on my personal experience.... Read more
Buyer
23rd Jun 2021 (3 years ago)
J Koegel
It was a pleasure to sell our house through the Norwich Savills office. We were kept informed at all times. Ben and his staff were polite, professional and courteous.... Read more
Seller
14th Jun 2021 (3 years ago)
K B
I am completely overwhelmed with gratitude when I think about our experience working with Savills, and in particular, Natalie Howlett-Clarke. A challenging, lengthy process was managed with utter professionalism, patience and complete honesty. Natalie went above and beyond in her assistance not just with the purchase that she was managing but with advice regarding our 'no agent' sale. She was an absolute pleasure to deal with and clearly brings all of her skills and experience to work every single day. If ever I want to move again (not likely, as the house she found us is AMAZING), I literally won't call anyone else. A completely charming consummate expert and a true credit to her profession.... Read more
19th May 2021 (3 years ago)
A Ball
We can only commend Ben and Michaela at Savills for the effort they put into our house purchase in Norfolk. The purchase turned out to be far from easy and Michaela continuously kept us updated throughout the process, going above and beyond what she needed to do to ensure a successful completion.
We would highly recommend the staff at Savills Norwich and when the need arises we will be in contact with them again... Read more
Buyer
18th Mar 2021 (4 years ago)
N Warde-Aldam
Michaela from the Savills team saw us through one of the most stressful times selling our family house last summer. Very supportive, calm and regular at keeping in touch with us throughout all the viewings
Thank you... Read more
Seller
4th Mar 2021 (4 years ago)
R Henshall
Ben Rivett provided a great service. Achieved my asking price for the sale of my house, managed the negotiation process (which was tricky at times) and ran all the viewings and feedback seamlessly.... Read more
Seller
22nd Feb 2021 (4 years ago)
E Bird
A truly remarkable service. Ben Rivett found us our perfect home, off market, through the contacts that he and the Savills Norwich team have established over many years. We couldn't be more delighted with what Ben has achieved for us; from pricing strategy of our sale to genuine reassurance throughout. The whole transaction has been faultless and a stress-free experience, and I highly recommend Ben and his team. A big thanks also to Louis de Soissons for all of his help, experience and wisdom. Alan Bird and family... Read more
Seller
16th Feb 2021 (4 years ago)
J Ware
Didn't keep offers private. Tried to go back and forth between potential buyers to increase bids. Told other buyers I had offered asking price in a bid to increase sales price. I didn't think practices like this still existed. Disappointed to learn that they believe gazumping is fair.... Read more
13th Jan 2021 (4 years ago)
V Worsey
During a long, drawn-out purchase of a property in Norfolk, Ben Rivett was friendly and professional and worked hard to move the purchase forward and keep everyone on good terms. Thanks Ben.... Read more
Buyer
3rd Dec 2020 (4 years ago)
G Case
An excellent service from Ben Rivett and his team at Savills.
Ben’s communication throughout the sale process could not be faulted. From the initial valuation, the production of the marketing brochure with photos and literature about the property, through to the viewings and the follow ups with the prospective purchasers.
After approximately 12 viewings within two weeks from the start of the marketing, we received several offers and exchanged contracts 4 weeks later. Ben was always prompt in returning my calls, often at weekends, and he was always friendly and helpful with his advice. The team at the office in Norwich were friendly, efficient, and informative and the viewing agent was excellent with the prospective purchasers. I had previously received a glowing recommendation about Ben from friends who had recently sold their substantial home in our town. The whole sale process was much less stressful than it could have been, and I would highly recommend Savills.... Read more
Seller
9th Nov 2020 (4 years ago)
H martin
Ben Rivett handled our purchase in a friendly and professional manner throughout. We appreciated his very quick and helpful responses at all times. He helped us and the vendor through the unusual market conditions in a sensitive and intelligent way and stayed with us until we completed. We are delighted with the house and Ben was a pleasure to deal with throughout.... Read more
Buyer
1st Oct 2020 (4 years ago)
J Buckingham
Ben was really helpful, professional and responsive during our home purchase. A truly personal service. Thank you!... Read more
Buyer
30th Sep 2020 (4 years ago)
C Gibbons
We arranged a car parking space through Savills which we paid for 3 months as agreed with no issues at all.
3 months later we received a letter from the council stating we owed £112 in business rates! We are NOT a business and this was never explained to us when we agreed to the space.
When I called through I spoke to a guy called Mark who's answer was essentially "this would have been made clear to you in the agreement sent through"
Fortunately I spoke to a lovely lady at the council who managed to help us resolve the issue.
Typical response of "it's all in the paperwork" which didn't wash with me. As a senior sales manager of almost 11 years who takes pride in the customer service he offers, this encounter was disappointing to say the least.... Read more
18th Sep 2020 (4 years ago)
S Kemp
Purchased a lovely house in Little Melton with Savills. Great experience from start to finish, especially from Tamara who was fantastic.
Very helpful and knowledgeable which really made the difference! Would definitely use Savills again.... Read more
Buyer
8th Jan 2020 (5 years ago)
Z Baxter
We purchased our period home through Savills, working with Ben and Polly. The team have been professional, prompt and motivated to secure our home - very much working with us to achieve a prompt completion. Our thanks to the Norwich Office.... Read more
Buyer
22nd Nov 2019 (5 years ago)
J sweet
New landlords have spruced the place up nicely. Very good sandwich available at lunchtime. Good value too.... Read more
18th Nov 2019 (5 years ago)
A Fostervold
A top rate service by Ben Rivett and staff. From initial valuation through to completion a prompt, extremely professional approach executed with genuine enthusiasm, willingly and well. My calls were returned promptly and all messages relayed. When Ben's advice was requested it was given from the experience acquired through a good number of years in the business. I was very encouraged by the many viewings generated as a result of the excellent marketing, all of which were accompanied by an exceptional Savills Viewing Agent. During what has proved to be a difficult selling period for residential property I have found Savills to have kept their eye on the ball throughout, culminating in an agreement for sale within a 6 month period and conveyance within 6 weeks. With grateful thanks to Ben and Natalie and all the Savills team for selling the family home.... Read more
Seller
15th Nov 2019 (5 years ago)
C Healey
We decided to go with Savills after our previous agents were missing mark and all I can say is they definitely lived up to expectations and beyond! We were lucky enough to deal with Polly who is exceptional at her job! (to be fair all the staff are helpful and efficient!) From informing us of what we needed to do get the house looking its best to in the end, managing a extremely eventful selling process, (to which our buyer pulled out twice!) Polly went above and beyond to ensure she would get us the sale we needed to relocate, even phoning us on her holiday once we exchanged! She is worth her weight in gold!
I can't recommend Savills enough and if we were ever to move again, they would be the only agents I would like to deal with!!!... Read more
Seller
13th Nov 2019 (5 years ago)
E Hutchinson
We purchased a wonderful Georgian farmhouse through Savills Norwich. The whole process was smoothly and professionally executed by Bern Rivett and team. We were impressed, so we decided to ask them to market and sell our house.
Again they excelled themselves, getting the marketing and pricing just right. We got multiple offers within two weeks and we have exchanged 6 weeks later.
All the team were great, but also very personable and friendly. A joy to work with.... Read more
Seller
11th Nov 2019 (5 years ago)
C elves
We recieved an exceptional level of service from Savills Norwich when purchasing our property. Ben went over and above in facilitating correspondance and negotiations between solicitors, in fact, providing more help than the solicitor we had engaged to do the conveyancing. I would not hesitiate in recommending Savills as an agent.... Read more
Buyer
9th Sep 2019 (5 years ago)
J Kemp
I was very happy with Savills norwich, pleasant and responsive and a pleasure to deal with.
Julia kemp... Read more
19th Aug 2019 (5 years ago)
D Torrens
Delicious food in a cosy family restaurant. Delightful staff.... Read more
2nd Aug 2019 (5 years ago)
A Richardson
We were very pleased to deal with the professionalism and friendliness of the Norwich Savills team. They saw us through difficult times and kept with us untill we got the results we were after. Polly is a true professional as is Mike Rix.... Read more
5th May 2019 (6 years ago)
J Sandford
Ben was great he could not of been more helpful in all areas its been a good experience dealing with Savills. We are now looking forward to moving back to lovely Norfolk!... Read more
24th Jan 2019 (6 years ago)
S Inwards
Great team who helped make our purchase a smooth process. Polly was efficient and professional while being both friendly and approachable. Many thanks.... Read more
Buyer
11th Jan 2019 (6 years ago)
P Katz
The sale of our house was dealt with by Louis de Soissons and the Savills Norwich team with total professionalism throughout. We felt very well looked-after and would highly recommend Savills as a top notch estate agency.... Read more
Seller
6th Dec 2018 (6 years ago)
C Grey
This is the second time we have used Savills to sell a property and I can’t recommend them too highly.The photographer was a professional who showed our house to best advantage and as visual artists we were demanding clients. Our negotiator proved his worth by chasing up solicitors and our purchaser thereby bringing the sale to exchange. Savills did a great job. Thank you.... Read more
Seller
20th Nov 2018 (6 years ago)
A Leach
I have nothing but praise for Ben Rivett of Savills. The advice, attention to detail, efficiency, price, and basic friendliness which he gave unstintingly made a tough decision - to sell the family home and another property - very, very much easier.
The first decision - which agency to use - was helped by Ben’s confident assurance and sound judgement, reinforcing Savills wider reputation. At all stages, Ben was willing to help with numerous small tasks which were challenging as it was a remote sale.
I would use Savills every time - and several friends and relations have been persuaded by my good experience of Savills to do the same.... Read more
Seller
17th Oct 2018 (6 years ago)
A Noon
We would like to express our thanks to Ben Rivett at the Norwich branch for his professionalism and courtesy whilst we were purchasing our property in North Norfolk. He was extremely helpful, always answered our calls and guided us through the house buying procedure. It was a pleasure to deal with him as it was for all the staff that we came into contact with. We would highly recommend Savills and Ben in particular to anyone thinking about buying or selling - a first class service. Thank you very much - Bill and Angela... Read more
Buyer
29th Jun 2018 (6 years ago)
A Kingsland
I was extremely impressed with the personal and professional service I received from Savills Norwich, from initial valuation through to completion, I found them to be extremely efficient,, helpful and knowledge of the Norfolk property market. They both sold my old property, quickly and at a very good price and greatly assisted me in the purchase of my current home, which was not easy given that the owner was absent, abroad.
I therefor have no qualms in recommending the team at Savills Norwich and would certainly consider using them again.
Thank you Ben... Read more
Seller
20th Jun 2018 (6 years ago)
R Garnett
Savills have sold two houses for us over the years in North Norfolk . From the initial valuations, which are far more realistic than some other local agents, through the marketing and "off market" promotion to the viewings and the sale process it was first class. Ben Rivett was our main contact but all the Norwich staff were very well briefed on how everything was going and very helpful. We were so impressed that we used Savills in Beaconsfield for the sale of our house there in 2018.... Read more
Seller
19th Jun 2018 (6 years ago)
K Godley
We have used Savills Norwich for the sale of our house. They have been entirely fantastic from start to finish.
The agent who came to give us a valuation was very honest and straightforward to deal with and had an excellent knowledge of the local area (our house is several miles from Norwich).
The rates of commission were no more than any other of the 3 agents we had round.
When we decided to go ahead and sell through Savills they were incredibly efficient getting things prepared and whilst on the market they kept us up to date with all the viewings booked and any changes by email. They also did all the viewings for us for no extra cost and were considerate and completely reliable.
We accepted an offer of well over the asking price just 2 weeks after the house went on the market.
I can’t comment on the other reviews but our experience has been completely at odds with them. We can’t speak highly enough of Savills and would absolutely use them again.
Thank you... Read more
Seller
10th Apr 2018 (7 years ago)
R Palmer
My wife had our review removed by Savills, so I’m putting it up again....
We had a young man round to value our home with the hope of going with them. He had no knowledge of the area whatsoever and seemed very out of his depth. After a couple of days I was called back with a valuation that was more than disappointing. I got another 3 agents over who all came around £250,000 - £300,000 OVER Savills valuation. I called Savills up to enlighten them and hopefully get a second opinion from them, they were dismissive and quite frankly rude. Their customer care is non existent. Use the smaller guys you’ll find their service impeccable in comparison.... Read more
18th Mar 2018 (7 years ago)
L Yaxley
Estate agents with an awful attitude... Read more
5th Feb 2018 (7 years ago)
J palmer
My wife and I had our house valued by Savills, with the hope of using them as our estate agents. They sent over a young chap who truly did not have a clue in regards to the property, or even it's location. After a disappointing valuation I called a further 5 agents. They all came around £300,000 over what Savills valuation was. In light of this, I called Savills to let them know just how far out they really were, they seemed very dismissive and quite frankly rude. Use the smaller guys, you'll find their service will be impeccable in comparison with these.... Read more
Seller
5th Feb 2018 (7 years ago)
T page
Huge place and great place to sell and rent a flat or a house.... Read more
14th May 2017 (8 years ago)
S Wright
Mike Rix has to be the nicest estate agent I have ever dealt with - professional, considerate, fun and very knowledgeable! All round great guy. Would highly recommend working with him.... Read more
C Calvo
Excellent team, thank you! Louie and Anna at Savills Norwich helped us to buy a very complicated property, by making the communication really easy all throughout the process. We felt well supported all the way, and would recommend them.... Read more