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HouseWorth
© GetAgent Limited 2025
- William H Brown - Norwich
William H Brown - Norwich
Closes at 7:00pm
5 Bank Plain, NR2 4SF
Since 1890, William H Brown have been an industry leader in estate agency, across a network of branches. Our Norwich team uses their knowledge and experience to create bespoke marketing plans, ensuring your property journey is both effective and personalised. Whether you’re looking to sell, let, buy or rent, we can help! Plus, we can provide you with access to all those additional property services that you’ll need along the way.
Opening hours
- Monday 8:30am - 7:00pm
- Tuesday 8:30am - 7:00pm
- Wednesday 8:30am - 7:00pm
- Thursday 8:30am - 7:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday 10:00am - 3:00pm
View all details
Accreditations
William H Brown - Norwich Reviews (174)
Have you used this agent?
84%
2%
0%
2%
11%
All (174)
Seller (7)
Buyer (16)
Landlord (10)
Tenant (36)
General (105)
Z tóth
I would give 5 stars for the service that Zac and Olivia gave to me. Both of them are very friendly, kind and professional. They helped me to find my new home I am very grateful for them. They did the paper work very fast and helped me if I had a question.
Tenant
6th Nov 2024 (6 mo. ago)
Rania
I recently moved to UK and I was lucky to go to william H brown in Norwich to ask them to help me finding a property to let. Actually all the team was very cooperative especially Buster Blore who helped me a lot. He new exactly what I want and directed me to the best option. He was always available to answer my questions and doing everything with me step by step as I am new here . It really was a great experience and I really want to thank him very much and all the team. I strongly will recommend william h brown for all my friends and colleagues.
Landlord
5th Nov 2024 (6 mo. ago)
G Asare
Worked with Zach in obtaining my room, He is very professional, responsive, and truly dedicated to delivering high-quality service. From the beginning, they took the time to understand my needs and provided solutions that exceeded my expectations. Communication was clear and consistent, and I was kept informed at every step. They handled challenges efficiently and always followed through on their commitments. The team members were very good.
1st Nov 2024 (6 mo. ago)
D Wagh
" I recently worked with Buster William for my new home.From start to finish, he was friendly, knowledgeable, and incredibly helpful. guided me through every step of the renting process, answered all my questions promptly, and always had my best interests in mind. Thanks to his expertise and dedication, the entire process was smooth and stress-free. I highly recommend William H Brown to anyone looking for a reliable and top-notch estate agent "
Tenant
30th Oct 2024 (6 mo. ago)
P Saxena
Harrison Gregg and Fabio Almeida are fabulous. Experienced and efficient, they’ve helped me in finding tenants, ensuring each time that proper paperwork is in place and that move-in goes smoothly for both parties. Often working at odd hours to address my calls from overseas and respecting the time difference. I’ve been working with William H Brown for over 10 years getting their services for property management and tenant finding and never had any reason to look elsewhere.
Landlord
22nd Oct 2024 (6 mo. ago)
S Brown
Managed to help me find a property to rent that I could afford within the limited 1 month notice my previous landlord had given me.
Tenant
18th Oct 2024 (7 mo. ago)
S Amoh
I would like to commend Lewis Styles for an excellent job done. He was able to assist me get through all my application and getting a letting within a short possible time . I recommend him to anyone who will need his assistance. Great job to you guy ????
Tenant
11th Oct 2024 (7 mo. ago)
H chapman
Zach at William H Brown was extremely helpful with looking for properties, he did everything he could to find the perfect one for 3 of us to move into. He was great at explaining the specifics about each property I viewed with him, the first one i viewed and loved was unfortunately not available for 3 people, who aren’t related, to move into and Zach was perfect at explaining the reasons why. He made sure to contact me about any other available houses that would be suitable, and even showed me another property that same day. 2 days later Zach contacted me about a property that he thought would work really well for my situation, I viewed the property that day and the landlord accepted us 3 to live there that same day as well. Zach managed to secure me a property in 3 days after the first viewing he showed me, after i’d been looking for 2 months. He has been extremely helpful and honest with information and answered all of our many questions. He made the experience of finally finding a property easy and i’m grateful for that, amazing service, wonderful person.
Tenant
10th Oct 2024 (7 mo. ago)
T Sebastian
I recieved a very rude phone call and email from one of the staff in nr2 branch. Expect bit more professionalism
10th Oct 2024 (7 mo. ago)
K Youngs
Brilliant service, renting my property was extremely quick and easy and the staff were very helpful, would especially like to thank Harrison and Buster for their help and friendliness + all the staff
Landlord
10th Oct 2024 (7 mo. ago)
B Paul
I had a great experience with Lisa Phillips from the sales team at William H Brown. She is very professional and went above and beyond to assist with my requirements. I highly recommend her.
27th Sep 2024 (7 mo. ago)
N C
Had a good experience with WHBrown, but I found out they had ‘lost’ my application on a home that I loved, and it was only noticed after I called everyday to find updates, so that was very disappointing due to the staff member who lost our application. That is the only downside.
However, Harrison was in contact with me after he noticed this and provided 5 star service. He stayed late to help with rewriting my application, spoke to the landlord specifically for me, and provided lots of information, and I was keen to meet him to say thank you. He was very professional and I couldn’t thank him enough, and we finally got the property that we almost lost, we wouldn’t be here without Harrison. Also a thank you to Olivia for originally meeting with us, and also providing information, and I am now settled happily in my home.
WHBrown even provided a gift box with the keys to my new home, which included drinks and some cupboard foods, as well as leaflets for furniture.
Thank you to Harrison!
Tenant
18th Sep 2024 (8 mo. ago)
A Bright
Spoke to Liam a couple of weeks ago for quite a while, we were starting a search for a new property. He mentioned I should speak to a north advisor there, but having explained I’d had a bad experience with the Diss advisor, I declined. But was going to send me some properties. Week later, called and left a message as I’d had nothing through. No return of call. Called again, spoke to Penny, she had Alex send me some properties immediately which was great. But she talked me into having a call with Giles, their mortgage advisor. I am a lifetime member so agreed to a call Monday 11:30am. Now it’s Tuesday, and no one calls. Very nice staff, don’t return calls.
10th Sep 2024 (8 mo. ago)
A Pitogo
Smooth transaction and great assistance from lewis styles. Thank you
4th Sep 2024 (8 mo. ago)
T Daniel
I was very happy with William H Brown’s services. After I sent an inquiry on a flat, Zach called me back almost immediately. When it became apparent that the flat in question wouldn’t work for me due to its no-pets policy, he told me about some other properties that might meet my needs, one of which I was able to view later that day and would, in fact, eventually move into.
I visited the William H Brown office a handful of times throughout the renting process. In each instance, I was impressed by the professionalism and friendliness of every individual I encountered.
In short, contacting William H Brown connected me with helpful, nice, knowledgeable people who got me into a place I like. I couldn’t ask for much more from a letting agency.
Tenant
31st Aug 2024 (8 mo. ago)
F Bohamad
Ethan was very helpful to me, where he found the perfect apartment for me in a very short time and the procedures were very easy. I would like to thank him in particular for his efforts. I would like to point out that he is a hard working employee
23rd Aug 2024 (8 mo. ago)
P Craig
Fabio is the most helpful and generous estate agent I’ve ever encountered. Would really recommend letting from this branch.
Landlord
15th Aug 2024 (9 mo. ago)
M roser
After we provided our search criteria, Lewis called us with several properties that he thought would suit us and then helped (along with Fabio) smoothly move us into a lovely flat. Thank you so much!
Tenant
12th Aug 2024 (9 mo. ago)
N Walters
genuinely one of the worst experiences I have ever had renting with this company. if you are a student/young person under 25, STEER CLEAR!!! They do not respect young people at all, they will talk down to you and treat you like you know nothing at all. They have been fully aware that all year long, my landlord has been neglecting all responsibilities, including removing fire hazards!! Despite knowing this, they do absolutely nothing. On top of this, they breached my contract multiple times by allowing viewings to take place without my consent or written confirmation of the appointment. Every single time I have had an issue to report, I have been completely patronised by either Fabio or Ethan. They seem to have some kind of authority complex, as if they don't like the way you raise issues with them, they are happy to completely screw you over when it comes to landlord communication. The same is true for John, as I have heard from local peers that rent with this agency. They all need to either seek a new profession, or learn to separate their emotions from the job. They are estate agents, not gatekeepers!!! Disgusting service from all 3 of them.
Tenant
10th Aug 2024 (9 mo. ago)
S Whybrow
Had a great experience- specifically Harrison and Buster were really helpful to find us our next flat. Went above and beyond to find us what we needed! Thanks guys!
Tenant
10th Aug 2024 (9 mo. ago)
H Ibijola
William H Brown are wonderful and great agent who is too passionate to ensure client get the best.Zach is a wonderful ,friendly and very passionate staff who is most reliable and has a great communication skills. I APPRECIATE ALL STAFF OF WILLIAM H Brown for treating clients with love. I thanks you and you have 100% from Hellen
9th Aug 2024 (9 mo. ago)
A Alnasrallah
Ethan from William H Brown was amazing when I was looking for an apartment through their estate agency. He was super friendly and guided me through everything with patience and care. Thanks to him, I found a perfect apartment that was clean and nice-looking. His support made the whole process easy and stress-free, and I'm really grateful for his help.
Tenant
5th Aug 2024 (9 mo. ago)
R Inglis
My wife and I have had Fabio helping us with our move to Norwich and he has been so helpful. The whole branch have been very professional and patient but Fabio especially has really put a lot of care into helping us move. It is our first time renting and he has been so patient and answered all of our questions and been so friendly across the whole process. Brilliant customer service and knowledge of the process all around!
Tenant
2nd Aug 2024 (9 mo. ago)
J Afonso
Very good costumer service and great attention from Zachary Robertson massively appreciated for the help you give to find my new home
Buyer
29th Jul 2024 (9 mo. ago)
Art
Edit: as i said before - robot will ask me to write email...fail. Proves they don't read reviews, robot does.
Very bad experience. Applied to numerous properties - NOT even once they contacted back to say it's been let agreed, DIDN'T offer to register interest or anything like that at all! Thankfully, I read about then on norwich reddit group and decided to avoid like a plague. You'll probably see a reply to this message saying (in automated AI voice) : "we're sorry yada-yada, write to our email .." - this just confirms they want you to put extra effort as they want to do the bare minimum and cant be bothered to improve service for years. Not even once I've seen genuine reply from the agency... their bot is replying for the sake of boosting their google page SEO... read about this agency on local group and you'll understand why it's worth looking elsewhere
24th Jul 2024 (9 mo. ago)
F Ralling
Zach R and Fabio A have given great customer service and have been such a reliable, helpful team. Zach worked with us to find a property, and succeeded despite the difficulties our situation posed. Both of these staff members have answered any and all of our questions and have made the horrible house finding experience so much quicker and easier. Thank you William H Brown!
Buyer
15th Jul 2024 (10 mo. ago)
N Chill
The most helpful estate agents I have used all around Norwich. Zachary.R and Fabio.A were just superb, super helpful and went above and beyond.
15th Jul 2024 (10 mo. ago)
S Williamson
Went in yesterday to talk about mortgages and to view a house which we both tried to book but due to them wanting to see us first to compare mortgage rates we went in, almost felt impossible to book a viewing without them wanting to see us first to compare. Bearing in mind I called up the day before to see if the viewing was going ahead which they said they will get it sorted. So the day come we go in and no one had any idea of us actually going to view the house!!! Which we was very annoyed about as that's what we booked for in the first place to find out 15 minutes later that the people selling the house had an offer last week and is now processing this!!! Fair enough the guy we spoke to vue phone was on holiday but the communication within the team was very poor! Tried to show us different properties which they said wasn't on the market yet which later we found was... waste of our time and lack of communication!!!!
28th Jun 2024 (10 mo. ago)
A Sule
I was given a customised treatment that facilitated move into a new property. Andra, John, Buster and Ethan Smith is a great team work with. You are a lucky potential tenant, if you find yourself working with them, on a letting process to pick a new property in Norwich!
Landlord
26th Jun 2024 (10 mo. ago)
D Michaelides
Ethan Smith was very helpful and supportive during my tenancy agreement
Tenant
14th Jun 2024 (11 mo. ago)
K Norman
Very disappointed! We found a property advertised on Rightmove that needed a fair amount of work and we thought that was reflected on the price it was advertised at and was one of the few properties that was in our budget. I phoned them up to book a viewing ASAP and I was asked a lot of standard questions and they were helpful on the phone. But somehow the agent on the phone failed to know that the property was auction but was NOT advertised anywhere as an auction property. We are absolutely gutted and are back to square one.
6th Jun 2024 (11 mo. ago)
A (Adam)
Best letting department I have ever rented via, the team were amazing with a special thanks to Fabio! He made the whole process so comfortable and seamless and never stopped smiling, was super helpful and just a great guy.
Thanks Fabio! Adam & Manila
Tenant
30th Apr 2024 (1 year ago)
G MacDermott
When I recently had to sell a property quickly I was advised by the excellent Adam Lynch of William H Brown. He listened to my needs and concerns and gave the best advice for my particular circumstances. I ended up using the Modern online auction method of selling and Willian H Brown handled the marketing impeccably. I had an offer on the house within 5 days and the whole transaction completed in under 2 months. This would not have happened without Adam's excellent advice and some great marketing. Thanks to all at Willian H Brown.
Seller
29th Apr 2024 (1 year ago)
B Coumbe
I recently purchased my first home through this branch of W H Brown. This is not something I have ever had to do so I was very unsure on how the process works. Giles Wilkinson and Philip Burrows answered all my questions and worries. They made the whole process feel a lot less stressful and smoother. I would definitely recommend and use them again when I next move.
Buyer
29th Apr 2024 (1 year ago)
E chidimma
I had an exceptional experience working with Fabio Almeida during my apartment search. From the moment I reached out ,he was incredibly helpful, attentive, and professional. He took the time to understand my needs and preferences, and went above and beyond to find me the perfect apartment.
Fabio Almeida was always prompt in responding to my inquiries and proactive in providing updates available . He guided me through the entire process with patience and expertise, making what could have been a stressful experience seamless and enjoyable.
His dedication and commitment to finding me the right apartment truly stood out. Fabio demonstrated exceptional knowledge of the market and provided valuable insights that helped me make an informed decision.
Thanks to Fabio, I am now happily settled in my new apartment, and I couldn't be more grateful for his assistance. I would highly recommend Fabio to anyone in search of a reliable and friendly professional help with their housing needs.
Tenant
9th Apr 2024 (1 year ago)
Anonymous Homeseller
Started off VERY keen to sign us up, but ‘personal’ approach very average once we were, & towards the end they just seemed like they couldn’t be bothered …..
Seller
6th Apr 2024 (1 year ago)
C Harrison
Join a tenant's union and read up on tenant's rights before renting from this hopeless company. Norwich branch dreadful. Absolutely incompetent company, palmed our renting off to the hopeless 'Sequence' sub-company. Took two months to return the non-disputed portion of our deposit due to their shocking incompetence. Would give zero stars if I could, it takes a lot to bring the good name of estate agents into disrepute, but they managed it.
Tenant
4th Apr 2024 (1 year ago)
G Powell
We have been delighted with the service we received from William H Brown in the sale and purchase of our recent move. At all times they were courteous and helpful, especially Courtney who dealt with our move with expert advice and very supportive attitude; especially given that we felt very inexperienced and so valued the team's help and advice all the more. We would most definitely be recommending William H Brown to anyone who was looking to buy or sell a property, and would personally like to thank them most sincerely for all their expertise and helpful patience.
Seller
2nd Apr 2024 (1 year ago)
J Barber
Very positive experience using this branch, Fabio has been extremely helpful and is a credit to William H Brown. He made the usual monotonous and stressful involvement of moving house very pleasant for us and would definitely like to use him again in the future if we was to move, thanks Fabio!
27th Mar 2024 (1 year ago)
Lou
If you are looking to rent a house through William h brown I suggest you don’t. Serious problems with communication, genuinely every time I have to contact them I have to chase and chase and then they still get it wrong, it’s majorly stressful and I actually dread having to contact them. If I could rent my house through another agency I would.
Tenant
27th Mar 2024 (1 year ago)
N Chapata
Cheers to Fabio
He's been really helpful in getting to understand what it is exactly that l needed, his explanations been top tier the service been excellent, when we went for viewing he made sure we understand every thing we needed and the questions been answered accordingly.
Thumbs up for the best service Fabio????????
25th Mar 2024 (1 year ago)
L Kirby
Giles Wilkinson was my Mortgage Services Consultant and was fantastic from start to finish. He kept me updated with emails at each step and also was very informative when helping me choose my mortgage, would highly recommend if anyone needs assistance, thank you Giles!
Buyer
25th Mar 2024 (1 year ago)
J Hughes
Had a viewing today with Zachary, never felt in better hands than with this young man. Other estate agencies have been callous and unhelpful but this was not the case today. A huge thank you to the other person on the phone in the office whose name I can’t remember but they were also very personable and kind. ????.
20th Mar 2024 (1 year ago)
H Helena
I’ve had a couple of viewing with Zach; he is great and very welcoming, not only to us viewing the property; but also to the tenants within the property. He always asks your name and makes sure to build a rapport. He is great at his job and a great guy all around.
20th Mar 2024 (1 year ago)
S Shaw
Our experience has been rather mixed; however, I can say that some of the staff have gone out their way to provide an excellent service in particular Matt Berryman. Matt managed to iron all the niggling details that finally ensured we had the right tenant and that the tenancy started on the expected day, so thank you Matt, you are an asset.
Landlord
20th Mar 2024 (1 year ago)
spleen17
Zach very upfront and helpful - much appreciated
20th Mar 2024 (1 year ago)
Blueymore
Zak was great. Top fella!
20th Mar 2024 (1 year ago)
A Owalegba
Zack was really nice showing us the property.
20th Mar 2024 (1 year ago)
K y
We had our viewing with Brian, he showed up late and had conflict with the tenants after they said they were not notified viewings were taking place. After the viewing, he slagged off the current tenants to us and asked for our phones for him to write a 5 star review (that this previously was) because the lads at his office were doing a competition for who could get the most positive reviews.
16th Mar 2024 (1 year ago)
A Hall
Took a lot of money from me but never managed to get a house. I felt robbed. Won't use them for the rest of my life.
13th Mar 2024 (1 year ago)
Anonymous Home Buyer
Totally unprofessional, unreliable and dishonest.
Completely wasted my time.
Buyer
29th Feb 2024 (1 year ago)
A Masson
Bought my property through with William H Brown . I am new to the area and found the whole team very helpfull and informative in my search for a home ..A big thankyou to Phil who I dealt with once the sale was agreed . I cannot speak highly enough of him , his communication was excellent and he kept me updated throughout every stage of the process . I heard from him more than my own conveyancer !. When there were any issues he dealt with them promptly and efficiently and was a great go between Vendor myself and Solicitors , well done Phil and wish you all the best in your future endeavours .
Buyer
1st Feb 2024 (1 year ago)
J Branford
Giles Wilkinson at William H Brown has been fantastic in getting my mortgage sorted as a first time buyer. I went into my first meeting not knowing what the process was but Giles talked me through every step in great detail and at no point did I feel like he was trying to rush through anything. He was more than happy to help with any questions or issues I had along the way. Highly recommended!
Buyer
30th Jan 2024 (1 year ago)
E Ehioghae
I had a great experience working with WH Brown in Norwich, while I was looking for an apartment. That was majorly because of Zach, who was excellent with his communication and very professional overall. Will definitely recommend to anyone looking for an apartment in Norwich.
28th Jan 2024 (1 year ago)
K Prashanth
I am delighted with the work of Fabio Almeida from Norwich Bank plain office in the process of taking the let of property in Norwich. He has cooperated very well and is clear in the process. Thank You Fabio for the support.
Landlord
23rd Jan 2024 (1 year ago)
M Lovett
So glad I had the lovely Fabio helping me with renting a property! He honestly made it so much easier and relived so many anxieties. I don’t know what I would have done if I didn’t have him as an advisor!! Highly recommended ????
Tenant
20th Jan 2024 (1 year ago)
E Lofts
Zach was really helpful and made the experience great
19th Jan 2024 (1 year ago)
O buchta
Best viewing I’ve had, really helpful. Thanks Zack
19th Jan 2024 (1 year ago)
A Banner
Really good experience Zach was really helpful and insightful.
19th Jan 2024 (1 year ago)
R hampstead
Zach was beast ?????????
19th Jan 2024 (1 year ago)
M zulu
Thank so much Ed Frost and Zack for helping me find a home in Norwich.i have been searching for a long time. You are very welcoming and cheerful.this was my first interaction with you guys and you have delivered. Thank you
19th Jan 2024 (1 year ago)
E CRAIGIE
Massive thank you to Phil Burrows at the Norwich branch for all his help on my latest purchase. Many hurdles and calls made but he never stopped pushing, thanks again Phil great work ????????
Buyer
16th Jan 2024 (1 year ago)
P Merry
Norwich Branch - I wanted to purchase a mixed residental and commercial property that had failed to sell at the previous actions, I approach the department and asked if the owners would consider a private sale.
I was instructed that if I viewed the property and gave the owners agreed price it wouldn't go to another action as once in action it can't be removed......I was given 4 working days and 1 weekend so we drove 135miles - B&B, viewed and offerd the price we were told the owners wanted with 3 day's to spare - to be told we had three weeks to secure funds, arrange a mortgage and give the owners full assurity the money was ready or it will still go to action but I COULD BE REMOVED AT ANY TIME... false hope and all the want is commission
DO NOT TRUST I requested emails at every stage never got one so I clearly didn't get proof...
Buyer
9th Jan 2024 (1 year ago)
M Rox
Unprofessionalism and bad costumer service is a seed to be eradicated and unfortunately is not tackled enough, this branch is the perfect example. No care, no professionalism, and no service.
It is a shame!
I showed up to an appointment for the second time to view a property and they stood me up, the first time they didn’t have the right keys. This time I called them and the person on the phone lied through their teeth saying that the agent was coming, then I said I have another appointment and they finally told the truth, nobody had left yet and it would take them 20 minutes to arrive on top of the already delayed appointment.
I will post a message sent from them with the time of the appointment and confirmation if they deny this.
9th Jan 2024 (1 year ago)
T Ramsay
Victoria Payne in the mortgage team was fantastic in helping me find a good deal on a mortgage and insurance products. I would happily recommend to anyone who needs a broker.
16th Dec 2023 (1 year ago)
D K?dzior
Fabiano is very helpful.
15th Dec 2023 (1 year ago)
Z Clark
Victoria was a fantastic mortgage advisor and her guidance was really helpful when buying my first home. Her contact with the solicitors helped to keep things moving promptly. Highly recommend
Buyer
11th Dec 2023 (1 year ago)
M McGuchan
My adviser was Victoria Payne, there was an initial cost which I was concerned about but at the end of the process I felt very grateful that I had invested in a 'safe pair of hands' as they say. Victoria's communication was clear and engaged, she was proactive in moving my mortgage forward and I feel confident she got me a good deal. With so much stress around the process moving, it has really felt worth it to use this service. Thank you!
Buyer
7th Dec 2023 (1 year ago)
B Boby
Worst customer service
3rd Dec 2023 (1 year ago)
Z H
Zack was very helpful when showing us around the houses and drove us to the viewings which was really nice of him. Thanks a lot ????
1st Dec 2023 (1 year ago)
C Jepson
Best experience we've had. Zack was great, couldn't have done more while showing us properties, everything at the office was sorted quickly and professionally
20th Nov 2023 (1 year ago)
S cowboy
Awesome experience with staff, Zack and Ed were amazing and helped us out find just the right place for us.
18th Nov 2023 (1 year ago)
R MK
Zack was really helpful
17th Nov 2023 (1 year ago)
D Michaelides
Zak from W.H Brown was very friendly and helpful guy.
8th Nov 2023 (1 year ago)
M phanse
The viewing went well. Zack was the one assisting us. He gave a lot of info that helped us choose the place
6th Nov 2023 (1 year ago)
I Blackshire
We relocated from a different part of the country and from the first viewing with Gareth and the support of Courtney, from the Select team, their management of our purchase was excellent. Nothing was too much trouble and we wish to thank them both for everything.
Buyer
5th Nov 2023 (1 year ago)
J (Minnie)
Been looking for a place for about half a year and William H Brown has come through and helped me every step of the way. Very friendly team and huge shoutout to both Matt and Zach for helping me through this. <3
31st Oct 2023 (1 year ago)
K Hudson
The Letting department is one of the worst agencies I have ever come across. My student son was looking for Accomadation and they just treated him like a money bank and many of his friends as well that we’re looking. There hard cell tactics and fear. Mongering was unprecedented Against young students. I would encourage any parents or students looking to rent to avoid this agency and the other branch as they feel that is acceptable to bully students and to lie about properties. Even complaining to the manager did nothing as he was just as bad as the rest of his bunch.
Landlord
30th Oct 2023 (1 year ago)
F Lam
Ed Frost was incredibly warm, helpful and energetic when we are visiting the flat for letting today. He was patient in explaining everything even English is not our 1st language. No matter we will get a rental or not eventually, it was a very nice viewing today with Ed Frost.
27th Oct 2023 (1 year ago)
S Al-k
Zach was so friendly, helpful and reassured us during the process especially as this was our first ever rental viewing!
Tenant
27th Oct 2023 (1 year ago)
D White
Zak was great. Friendly and informative.
27th Oct 2023 (1 year ago)
K Tinley
Absolutely wonderful service from Zack who was the letting agent for the property I went to view. Exceptional customer service, polite and an outgoing man.
Highly recommend.
27th Oct 2023 (1 year ago)
G sar
Zach is very professional and a lovely person
27th Oct 2023 (1 year ago)
? ????????
Zack was very helpful thank you Zack
27th Oct 2023 (1 year ago)
V Subramanian
Zac is really a nice person and the way helps us finding the property. Thanks so much zac for your help.
27th Oct 2023 (1 year ago)
B Zvirahwa
Zach was extremely kind and welcoming thank you so much !
26th Oct 2023 (1 year ago)
pickle86
Great viewing with Zach!
26th Oct 2023 (1 year ago)
S Rakholiya
Zach is nice,friendly nature.
26th Oct 2023 (1 year ago)
T Jay
Me and my partner have been house hunting in Norwich for some time and we were delighted to be shown around one of the houses by one of the agents Zach. He was very kind and charismatic and he helped us a huge amount with our house hunting stress! He went above and beyond as an estate agent, he answered all our questions and even gave us a lift home in his after hours, couldn’t recommend enough!
25th Oct 2023 (1 year ago)
M Lay
Unfortunately, it wasn't the property I was looking for, but Zach was cool; warm, welcoming, and knowledgeable. I would happily enlist his services for any future house-hunting.
25th Oct 2023 (1 year ago)
M Wilkinson
Sown around two properties and chauffeured to one of them by Zach. Friendly and professional.
25th Oct 2023 (1 year ago)
C RW
Zak was lovely, really helpful, went above and beyond & gave us a lift to one of the properties. We were only looking at 2 properties but gave us the opportunity to see another which wasn’t on our radar, which we greatly appreciated. Thanks to him we’ve now applied to a property.
Tenant
25th Oct 2023 (1 year ago)
L Roux
Zach was really friendly and informative at both viewings I attended. I felt at ease during my viewing and application process. Great team. Thank you!
25th Oct 2023 (1 year ago)
H jneid
Zac who showed me The flat today at 4.30 was very friendly and helpful guy
25th Oct 2023 (1 year ago)
R Berdufi
Nicely and correctly ????
25th Oct 2023 (1 year ago)
G Oakley
Zack was very helpful and approachable
25th Oct 2023 (1 year ago)
P Ajayi
We had a wonderful viewing with Zack.
24th Oct 2023 (1 year ago)
B Olabisi
Zack made the viewing superb.
24th Oct 2023 (1 year ago)
P Ravi
He is explaining properly he is Amazing buddy
24th Oct 2023 (1 year ago)
V Wilson
Pleased that Zac helped us with all the details of the place in a very friendly and welcoming manner and made things easier for us to understand.
24th Oct 2023 (1 year ago)
J Ballekom
Zach showed us through some amazing places and gave us some helpful tips for finding a place in Norwich. He even gave us a lift to our next viewing because it was raining. He works really well within his great team.
24th Oct 2023 (1 year ago)
E Hodson
Zach showed us around and made us feel welcome and gave us plenty of time to take it in!
24th Oct 2023 (1 year ago)
Jamgkes
Zack
18th Oct 2023 (1 year ago)
R Smith
very professional and helpful
18th Oct 2023 (1 year ago)
J Nembhard
Had an appointment with Zach and it went smoothly and would definitely recommend when looking for an agent to assist in property viewing
18th Oct 2023 (1 year ago)
V Moyo
Well presented and quite articulate from Zack
18th Oct 2023 (1 year ago)
JW
Had a viewing with Zach today and couldn’t have asked for a better person to show me round. Informative and bubbly throughout, definitely would recommend to anyone and everyone moving into the area. The branch should be proud of such a young man to be a representative of the company.
17th Oct 2023 (1 year ago)
mauw1e
Thankyou William H Brown for everything and thankyou to Zachary for showing me around! :)
17th Oct 2023 (1 year ago)
A Ahmed
Zach was really kind to show us the entire property and explaining all that was required.
17th Oct 2023 (1 year ago)
V Were
Zak was really nice to us
17th Oct 2023 (1 year ago)
M Panda
Helpful and friendly viewing with Zac.
17th Oct 2023 (1 year ago)
H Copping-Jones
Ed was brilliant throughout the whole process and helped me find a place that I loved in such a short space of time. I’m so grateful for all the work he did to get me into my new place so quickly. Thank you so much!
17th Oct 2023 (1 year ago)
A Paskevicius
Zach was super friendly and helpful. Showed me round and answered any questions I had.
13th Oct 2023 (1 year ago)
S Faustino
Can’t recommend enough a very polite helpful and kind member of WHBrown rentals team, Zach.
Tenant
13th Oct 2023 (1 year ago)
S Gohil
Zack is one of the greatest guy, I have every met.
11th Oct 2023 (1 year ago)
B Clifford
very good experience with zac
11th Oct 2023 (1 year ago)
A Shafaf
Nice to talk with Zack
11th Oct 2023 (1 year ago)
M George
Nice and helpful person zack
11th Oct 2023 (1 year ago)
Birch
Zach is a great agent helped me out
10th Oct 2023 (1 year ago)
A Nasser
Zack was one of the very helpful and friendly estate agents
10th Oct 2023 (1 year ago)
A Boyall
Zach shown me a property, very professional viewing and welcoming, easy to talk to.
9th Oct 2023 (1 year ago)
Y Hussein
Zak was really helpful and made the viewing so much nicer!
7th Oct 2023 (1 year ago)
F zzzy
Excellent, really happy with our viewing today with Zac. Professional and kind. Thank you very much
7th Oct 2023 (1 year ago)
R Baker
Zach was brilliant and talked us through the process. Showed us round thoroughly and explained every inch of the property.
7th Oct 2023 (1 year ago)
B Gater
Zak was very friendly and helpful
6th Oct 2023 (1 year ago)
A Afolabi
Zach is a very accommodating and helpful agent.
Courteous and competent. We had a great viewing experience.
6th Oct 2023 (1 year ago)
P Turner
From start to finish in our three year search and eventual purchase of our next house, Courtney was a delight to work with.
Professional, diligent, responsive, and friendly, she helped us to navigate our way through the challenges of locating and the processes involved when we were ready to buy.
Buyer
4th Oct 2023 (1 year ago)
U Fm
Ethan, Zack, and Fabio are the best and friendliest employees to ever exist, they deserve the absolute best.
Thank you W H BROWN for hiring them, and consider yourselves lucky to have them.
2nd Oct 2023 (1 year ago)
S Chothani
Absolutely shambolic letting agent. Especially for student lets where they seem to try and take advantage of students by not carrying out their own checks before handing over a property. So conviently combined with an inept property management company in Sequence homes who will pass blame to each other whenever there's a problem that needs fixing. A real shame that they have a lot of student lets so are left with no choice but to use their subpar service. I would give 0 stars if I could. Students be aware and be ready to be taken advantage of.
Landlord
1st Oct 2023 (1 year ago)
O Sambakunsi
Zach is very friendly, and patient
27th Sep 2023 (1 year ago)
K Kareem
Very friendly and nice to chat with.
27th Sep 2023 (1 year ago)
M ALSUBIAE
Zach was nice guy, I had viewing with him. He is professional and understands. William H Brown one of the best agency I had nice property with them. ????????????
25th Sep 2023 (1 year ago)
D wood
I'm so impressed with the service, I dealt with Courtney from the Norwich branch who was absolutely brilliant, she kept us in the loop all the time, and did all that she could to help on our behalf. Thanks for your good service
21st Sep 2023 (1 year ago)
A Ford
Edited & Updated review from 7 Months Ago (Previously 5 Stars)
William H Brown at First were a fantastic company, very welcoming and friendly to first time renters, they took our deposit and all of our information / ID / Guarantors Info and confirmed that myself and my partner had nothing left to pay for or sign In July, which we thought was absolutely fantastic.
It was only when my partner started to worry that we haven't heard anything from them since July, and it was a week away from the move, in September we decided to give them a call, over a two day period we spoke to 3 different staff members who all said separate things.
Staff 1 - Still had over £1000+ left to pay and that they had lost our IDs and proof of residence and also our guarantor information wasn't correct
Staff 2 - No Money left to pay, However was still missing our IDs and some guarantor information wasn't correct
Staff 3 - No payment needed, All guarantor information was Correct, However didn't have Proof of residence and an ID
After Heading into the store and speaking about this matter, i discovered that, We had paid all of the necessary payment up front, And that they were indeed only missing two pieces of information, i am very grateful to them for sorting this on the day, however it had been a full two months of no contact with us being under the influence of having everything completed, and its totally unacceptable to not tell your tenants you are missing information 3 DAYS BEFORE THEY MOVE IN!.
We Also discovered on the day of the move in that the property had not been cleaned, either by the previous tenant or the landlords, after 2 and a half hours of cleaning taking us till 6:30pm we finally got into our property and started to unpack, this is where we discovered most of the Items within the property were not useable, Lights, no bulbs, TV No cables and no remote, (Bought these personally only to discover that the TV doesn't work anyway), Microwave had completed melted on the top making it unsafe to use, as well as not having a kettle or Toaster at the property.
More to follow
Tenant
18th Sep 2023 (1 year ago)
G ?im?ek
Zac was very friendly and informative.
18th Sep 2023 (1 year ago)
J Gapasin
Horrendous! Greeted by an extremely unhelpful and unapologetic member of the sales team. Were told by the letting agent that we were able to pick up a set of keys to move into a rental property and we could pick these keys up any time that the branch was open. On arriving at the agent, a member of the sales team said he was unable to access their database, there is nobody from the lettings team in and that’s the end of it. We had travelled a fair distance with all our belongings. We were then told the we were given the wrong information as we could not be given the keys without a member of the lettings team being present. Is it that difficult William H Brown to be clear about how a move in can happen and is also that difficult for your staff to at least make some attempt to resolve the situation as opposed to saying, “I’m on the sales team so I can’t help”. Estate agents have a poor reputation at the best of times and William H Brown are adding fuel to the fire. If possible I would avoid this agency at all costs.
Tenant
17th Sep 2023 (1 year ago)
L Latham
Was shown round a property by Zack who was very helpful.
14th Sep 2023 (1 year ago)
Aba
Customer service has been good and staff accommodating.
14th Sep 2023 (1 year ago)
A Scott
Agent was a touch late to the property which meant we had to view a fairly small house with a lot of people. However, Zach (I think) was very polite and professional and answered everyone's questions well. Was quite candid about the difficulties of the market right now and what helps.
14th Sep 2023 (1 year ago)
E L.
We can’t thank enough Ethan Smith and the rest of the lettings’ team. In a crazy market it is easy to think -as all other agencies in Norwich have- that customer care is not key. Ethan not only came through and followed up but supported us on every step. I cannot over stress how grateful we are and will not look at any other real estate agency in the future.
Tenant
13th Sep 2023 (1 year ago)
A Gillian
Great experience viewing this property with Zach. Very knowledgeable and personable. Made us feel right at ease and answered all our questions. Even gave us a lift to the second property! Thanks, Zach. Highly recommend.
12th Sep 2023 (1 year ago)
K Ogbourne
My partner has been house hunting for the best part of 5/6 months while I was at work. She was at the point of giving up, especially doing this while 5 months pregnant. From the moment Fabio called her, her stress was reduced, he was super friendly, helpful and communicative. He really just made the whole process smooth especially with how crazy the housing market has been. He went above and beyond with helping us secure a place, even staying late to finish the process and made sure we got our keys. Despite being super busy throughout the day. He's a great addition to William H Brown and we hope to have the pleasure of him being our contact if we ever have to look for somewhere again.
Tenant
11th Sep 2023 (1 year ago)
B Ibrahim
Zach was very helpful with his approach. Good job done
11th Sep 2023 (1 year ago)
K Lambert
Informative and friendly.
11th Sep 2023 (1 year ago)
itsmj
Ed, Zack & Ethan have all been amazing. We started off having no idea how to even begin when renting a property, and they have been so helpful and supportive, even when we were sat in the office pestering them all day lol. You guys are absolutely amazing, wouldn't recommend anywhere else.
Tenant
10th Sep 2023 (1 year ago)
S Lopes
The overall experience was very good, was attended by a young man called Ed. Ed was super friendly, very helpful and calm throughout the all moving in process. Done his best to move me in as soon as possible and it was done very quickly, despite things happening out of his control he still made it possible and very quickly for the move to go ahead.
Tenant
8th Sep 2023 (1 year ago)
R almutairi
I dealt with them, and dealing with them was very smooth and helpful, especially Ed. I was never late in getting a place to stay. I highly recommend dealing with them. Thanks to all the workers in this office for their high morals.
Tenant
7th Sep 2023 (1 year ago)
T Adeyemo
Ed at William H Brown was incredible despite the number of times my friends and I called to ask questions about the property as well as our application. He was super helpful, friendly, and constantly explaining things to us. In all, it was a wonderful experience.
29th Aug 2023 (1 year ago)
C (ShortBeans)
Matt was incredible! After a lot of problems trying to find somewhere to live and running out of time, Matt found the perfect place for me and my fiancé, sorted out a viewing for the next day, and we took the place, we are extremely grateful to him! :)
Tenant
22nd Aug 2023 (1 year ago)
R Arts
Absaloutely terrible management skills, took us 4 months to get a reply for a tenancy change.
Tenant
18th Aug 2023 (1 year ago)
C naismith
Courtney at W H Brown Select dealt with the sale through to completion of our property. It was a lengthy process with some difficulties and Courtney was incredibly tolerant, diligent and professional throughout. I was always updated as soon as possible and if I had questions, they were answered immediately or the answer was sought expeditiously.
Fantastic service from Courtney through difficult social and economic times with sound advice and a brilliant service. Highly recommend.
Seller
18th Aug 2023 (1 year ago)
A Ndreu
I’ve had a really good experience with William H Brawn agency.
Agent Ethan Smith help me out solve a few issues and everything went through as it should.
I would really recommend to everyone.
18th Aug 2023 (1 year ago)
Sally
Courtney and the team at William H Brown have been completely fantastic and above and beyond for us on a really difficult sale. I don’t think anyone has ever given such good service and I can’t thank or recommend them enough.
Seller
18th Aug 2023 (1 year ago)
M Melly
The customer service is excellent!
Talked to Fabio, Ethan, Gordon and Andra, they were so helpful and informative.
I am excited about my new house and having them as my agents.
Buyer
16th Aug 2023 (1 year ago)
S Chebor
Interacted with Fabio, Gordon, Andra and Ethan they were professional, friendly, very helpful and simply awesome! Keep up the great job!
16th Aug 2023 (1 year ago)
S wing
I would like to say a massive thank you to Ethan, Fabio.
they have helped us secure our dream property in the city centre. They helped us every step of the way made sure we felt like we are in safe hands. These two members of staff are a credit to the team.
Thank you so much
Buyer
15th Aug 2023 (1 year ago)
Fraser
I spoke with Matt on the phone. He was very supportive and friendly, which has been hard to come by in my recent house search. Matt took the time to answer my questions and gave some good advice!
14th Aug 2023 (1 year ago)
Tom
Did not have a pleasant experience with William H Brown of Norwich. Viewed a property to rent and was shown round - no problem.
First issue arose when agent at the end mentioned they would be more likely to accept our application if we were willing to pay 3-6 months rent in advance on top of our deposit?? No other estate agent asked this of us.
We still submitted an application to rent the property and we didn’t hear back from them for over 6 weeks. Pretty shoddy.
Tenant
14th Aug 2023 (1 year ago)
A Parvanova
Ethan, Gordon and Andrea were super quick and helpful at getting us a house! They dealt with us being unsure, going on 20 million viewings and assured us the whole way through. Now we have a sick house and we couldn't be happier!
Buyer
9th Aug 2023 (1 year ago)
M Stancheva
Amazing customer service by both Eathan, Gordon and Andrea.
9th Aug 2023 (1 year ago)
Zainiac
Ed was an absolute pleasure to deal with, incredibly professional and made the entire letting process pain-free; even given the fact it was a very busy period. Cannot recommend highly enough.
Landlord
8th Aug 2023 (1 year ago)
D Sharpe
Regardless of whether we get a rental or not, Matt was incredibly helpful and warm when taking my enquiry today. It was clear they had our best interests in mind and wanted to really be a positive impact on our hunt for a house. Matt was personable and went out of their way to ask the landlord of a house we we're interested in questions which may help us sort a property sooner. For this alone, I recommend speaking with William H Brown and Matt specifically to help with your house search.
Tenant
8th Aug 2023 (1 year ago)
A Moses
It was a nice experience, easy and fast. Ed was pleasant and good. Thanks Ed
8th Aug 2023 (1 year ago)
O odejobi
Ed Frost made it easy. He took his time to explain the process, and requirements. Documentation was smooth.
8th Aug 2023 (1 year ago)
M Adebulehin
Ed Frost at William H Brown is a wonderful chap! He made the whole process easy and was willing to go an extra length just to help us. He was patient and very professional. I highly recommend him.
8th Aug 2023 (1 year ago)
J Gallagher
Ethan was super helpful in getting us a property! Replied quickly to emails and helped us through the whole process. Thank you!
Tenant
8th Aug 2023 (1 year ago)
A Sims
Really helpful and friendly staff - spoke to Matt on the phone and he was able to answer all my questions, point me in the right direction and sort everything I could have asked for! Took lots of time to find out what I need and point me in the direction of what was best for me!
7th Aug 2023 (1 year ago)
J Shah
Best service, very helpful staff, my brother Fabio help me to find best home to live, his affort make easy for me to get home immediately.
Thanks for the support.
7th Aug 2023 (1 year ago)
J parry
Me and 3 other students are happy with the service Fabio and Ethan gave us a very easy experience getting into our new student accommodation many thanks!
Tenant
7th Aug 2023 (1 year ago)
L McIntosh
Always helpful and quick to respond. Dealt with Ethan who was always available to answer any questions or to help in any way.
4th Aug 2023 (1 year ago)
N Wickramasuriya
Ethan at William H Brown was incredibly helpful and supportive when helping me find a rental property. He took the time to sit with me and listen to what I was looking for and then found me my dream place. The rental market in Norwich is brutal at the moment - I've never seen anything like it. Properties are taken before they're even put online, and those that are put on websites have a fully booked waiting list within the hour sometimes. Ethan patiently explained all this to me and advised me on how to be more strategic about my search. He helped me find a property in two days which feels like some kind of Christmas miracle, I am incredibly grateful.
Huge thanks also to Gordon who showed me the properties. His schedule was packed - I saw him sprinting between viewings in dress shoes and a suit and yet he was unfailingly polite and warm with everyone he met.
Tenant
3rd Aug 2023 (1 year ago)
G Culik
The worst agency you can contact about house renting not helpful at all wanted to look the house which I was told I need to wait as tenants still lives there and that they will contact me back few days later I've seen tagt the house is rented, happened twice already do not recommend complete waste of your time ????????????????????????????????????????????????????????????
Tenant
27th Jul 2023 (1 year ago)
Anonymous Homeseller
We have cancelled our contract with W H Brown after initial period due to lack of offers.
I am not impressed with that company due to poor communication and I feel like lack of effort in marketing our property.
They promised us the highest price just to get us signed but that’s it. It would take a long time to receive email response and no feedback either.
They only phoned us to ask to lower the price but to be honest they didn’t even organise a few people to view the place, so hard to discuss the price.
They also wanted us to pay £100 for pictures I was perfectly capable to take with own wide angle camera. We could also boost an advertisement for some fee I understand.
I would rather recommend to sell with some smaller local companies around the place you live.
Seller
13th Jan 2023 (2 years ago)
Anonymous Homeseller
No comment!!! apart from even put the wrong photos inside of house, I mean some were not even photos of my house
Seller
24th Apr 2021 (4 years ago)
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