Back
Close
  • Compare agents
  • Online valuation
  • Explore my area
  • Home toolkit
  • News & guides
  • Estate agents by area
  • Sold house prices by area
Search by Location or Name
  • Selling guides
  • Estate agent guides
  • Mortgage advice
  • Conveyancing guides
  • Property news
  • See All News & Guides
Sign in
Sign In To Agent Shortlist
Agent shortlist
Sign In To HouseWorth
HouseWorth
© GetAgent Limited 2025
  1. Home
  2. Stirling Ackroyd - Thornton Heath
Stirling Ackroyd - Thornton Heath Logo

Stirling Ackroyd - Thornton Heath

Opens Monday at 8:30am
95 High Street, CR7 8RY
Stirling Ackroyd Thornton Heath: Your local property experts! With extensive knowledge of the area, we're here for your buying, selling, renting, or letting needs. Located on High Street, Thornton Heath offers classic Victorian housing and easy access to Central London via regular trains. Situated in the London Borough of Croydon, it's a popular choice for commuters, nestled between Croydon and Norbury.

Opening hours

  • Monday 8:30am - 7:00pm
  • Tuesday 8:30am - 7:00pm
  • Wednesday 8:30am - 7:00pm
  • Thursday 8:30am - 7:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 8:30am - 5:00pm
  • Sunday Closed
View all details

Stirling Ackroyd - Thornton Heath Reviews (53)

Have you used this agent?
  1. 68% 5/5 Stars
    68%
  2. 8% 4/5 Stars
    8%
  3. 0% 3/5 Stars
    0%
  4. 2% 2/5 Stars
    2%
  5. 23% 1/5 Stars
    23%
All (53)
Seller (10)
Buyer (4)
Landlord (12)
Tenant (5)
General (22)

V (Ronnie)

1/5 Stars
If professionality, availability and good customer service is what you are looking for, you won't find it here. This is a warning for all sellers who are considering using this agency to get their property on the market. They will not communicate with keen prospect buyers and they will NOT make any effort to get interested people in for viewings, no matter how much one chases. I spent over a week calling the agents to book a viewing for a property I was interested in. I was bounced from agent to agent, all telling me they contacted me via email (which they DID NOT) and when I asked to get things sorted over phone they kept saying they would get back to me straight away and never bothered calling back. I also had this agency (another branch, though) come over for a valuation of my property and their big words and promises are in stark contrast with the service provided on the other side of the line. I am so glad I did not instruct them and if a serious team that can get things done is important to you, I advise you do the same and go with other, more committed companies.... Read more
Seller
3rd Dec 2024 (10 weeks ago)

H H

1/5 Stars
If I could leave 0 I would. The type of agency to be kind to your face but really will bully/ trick you for money. They recently forced a tenant into situation where they would be homeless by getting new tenants to sign a contract for the property when current tenants did not confirm a date to move out or that they were happy to proceed (this is before original tenancy was completed). Then they proceeded to mock and gaslight the tenant for being scared of homelessness. They also overcharged the landlord. Not to be trusted. Terrible service.... Read more
15th Apr 2024 (9 mo. ago)

K Aderibigbe-Suckoo

1/5 Stars
If I could give 0 stars I would. This agent has attempted to force my partner out of her current rental property. They started viewings on the home and agreed to let the new tenant move in before they confirmed a move-out date with her. After she asked them for help. They attempted to guilt trip her and bully her into moving into a property that was not suitable. Agent is not to be trusted. They routinely go back on their word. They have made my partner feel desperate and pressured as she has nowhere to go. I cannot recommend any agent that would act in such a way. They agree a contract with a tenant without the current tenant having a move out date!!!... Read more
Tenant
12th Apr 2024 (9 mo. ago)

O Abrefa

5/5 Stars
My experience with Stirling Ackroyd was outstanding from my very first interaction at the valuation stage all the way through to completion. Victor and Jo were really communicative, knowledgeable, persistent and I really felt like I could trust them. The service they provided made the stressful process of selling a house for the first time so smooth and almost enjoyable. Thanks guys, I would recommend you a thousand times over :)... Read more
Seller
6th Dec 2023 (1 year ago)

E Emmy

5/5 Stars
The staff of Stirling Ackroyd deserve the 5 star review that we have given to them. We were not too certain of the house market climate with respect to certain issues when we put our house up for sale about 2 years ago when Covid was just starting to decline. They did their best to sell our property though we could not find any suitable property to buy at that time. The second time around, early this year, we asked them to do the same again. They performed brilliantly. The manager, Victor was brilliant. His team of workers are very efficient and they all communicate very well with clients giving updates and essential information during the entire process. Victor and his team are well versed in and have a very good knowledge of the market situation, prices, pricing etc in the Thornton Heath and Croydon area. Joanna of the Thornton Heath branch and Sophie of the progression team were also brilliant. All in all, we recommend their services for property sales and vouch for their professionalism, competency, communication and friendliness laden with customer respect & excellent customer service.... Read more
Seller
26th Aug 2023 (1 year ago)

M Gentile

5/5 Stars
Great experience! I was working abroad and could not view the house but Joanna reassured me that she would give me chance to view it at my return and this is what happened. I loved the flat and offered and I can finally say I purchased my first home! Thank you Joanna and also Sophie from the sales development team.... Read more
Buyer
18th Jul 2023 (1 year ago)

Anonymous Homeseller

4/5 Stars
Excellent liaison Agents polite, courteous, and easy to communicate with. Good at explaining the process when asked Got quite a few viewers through the door in a short space of time.... Read more
Seller
5th Jul 2023 (1 year ago)

C Aning

5/5 Stars
I don’t write reviews often but I had to because of the excellent service I received. Joanna is literally the best estate agent I have ever met, personable, very honest and goes above and beyond.. she really cared about our needs and knew what we were looking for in a property. Although we did not end up buying a property through Stirling ackroyd. Joanna did everything she could to help us find the right property, even to the point where she said to us that we should definitely buy the property we were looking at with another agent! If we sell in the future we would definitely love to sell through Joanna! absolutely the best!... Read more
10th May 2023 (1 year ago)

P McLintic

5/5 Stars
Very professional, friendly and effective. The complete estate agency.... Read more
9th May 2023 (1 year ago)

J Clayton

5/5 Stars
Sterling Ackroyd in Thornton Heath went the extra mile to do everything possible they could to sell my property and allow me to move. It took longer than expected but they persevered and eventually everyone in the chain was able to sell and move Thank you all.... Read more
Seller
11th Apr 2023 (1 year ago)

J Grazette

4/5 Stars
It has been a pleasure to have Stirling Aykroyd market and sell my property. The staff were amiable, courteous, informative and conducted themselves professionally at all times. Stirling Aykroyd did everything to ensure that the process was manageable and as stressfree as possible. It gives me great pleasure to recommend Stirling Aykroyd to those thinking about selling or planning to sell their property.... Read more
Seller
16th Mar 2023 (1 year ago)

S B

5/5 Stars
From viewing the property to getting the keys, everything was carried out professionally and in good time. Michaela especially was very polite and friendly and made this an easy processes considering how stressful moving can be.... Read more
31st May 2022 (2 years ago)

S philipose

4/5 Stars
Had good experience with Stirling Ackroyd, especially Gemma was so helpful throughout the process. Would suggest to people looking for a property to rent or buy.... Read more
19th Jan 2022 (3 years ago)

A Kadir

5/5 Stars
Gemma and Gavin are very professional, friendly and helpful. We are very happy with the service and support we received. It is our first time using Stirling Ackroyd and every question/ doubts we had were always addressed and clarified. As a landlord I highly recommend this team's service with a special mention to Gemma.... Read more
Landlord
9th Dec 2021 (3 years ago)

A Bobie

5/5 Stars
Excellent service through out the journey... Read more
1st Jul 2021 (3 years ago)

A MA

5/5 Stars
Excellent service ,thank you.... Read more
8th Apr 2021 (3 years ago)

K B

5/5 Stars
Gavin and Gemma were both excellent. Gavin has great knowledge of the area and expertise. Both he and Gemma worked very hard to secure us the best tenants. They were always there at the end of the line whenever we needed them. Thank you guys, you were amazing and wish there were more agents like you, not that I would go to anyone else after having been spoilt by such excellent service! Keep up the good work and wish you all the best.... Read more
Landlord
17th Mar 2021 (3 years ago)

J (Jay)

2/5 Stars
Absolutely horrific and dishonest selling of properties and lack of support with Lets of property management. You are constantly having to chase up calls back and forth to head office then end up having to deal with tenants directly. Better property management companies elsewhere. I hope you read your feedback and make room for improvement. I gave '2' as some members of staff improved communication towards the end of business.... Read more
Landlord
17th Feb 2021 (3 years ago)

A Richards

1/5 Stars
Aaron was handling my situ as a buyer. Found him pushy, rude and unknowledgable. One of those typical young men that become estate agents with flash suit and car etc, but not much between the ears. Would advise to avoid.... Read more
Buyer
20th Sep 2020 (4 years ago)

T Evans

1/5 Stars
I was advised by HQ that an agent would meet me today at the property this did not happen the agent was not there! It is impossible to contact the local branch directly they don't respond to messages. Don't list your property with this branch if you want it to be sold as they treat buyers like dirt.... Read more
Seller
15th Aug 2020 (4 years ago)

M Wilson

5/5 Stars
Really good estate agent, would definitely recommend. They were very polite and answered all my questions, reccomd Agent Jovan Jones.... Read more
19th Feb 2020 (4 years ago)

S 02

5/5 Stars
Used Townends Thornton Heath for my search. My main point of contact was Jovan J, he was really good at walking me through the process and helped meet the requirements I was looking for in my search. Would definitely recommend the service I got from him and the agents overall, especially for first time buyers. 5 stars... Read more
Buyer
5th Feb 2020 (5 years ago)

S Bastani

5/5 Stars
Charles s by far one of the best agents i have ever had the pleasure of working with. His attention to detail, willingness to go above and beyond to help you and general lovely persona really made my search a far more enjoyable one. I literally cant recommend Chalres more highly. 10/10!... Read more
23rd Sep 2019 (5 years ago)

M A

5/5 Stars
A good agency whose staff tried harder to find me a suitable property, particularly Ali, who went the distance from other branches before coming to this one.... Read more
24th May 2019 (5 years ago)

J McGrath

1/5 Stars
Terrible experience, Overly aggressive in chasing completion, Once a deal is signed you'll never hear from them again, not a professional bunch of characters... Read more
24th Apr 2019 (5 years ago)

D Smith

1/5 Stars
Don't be fooled by this fake high google rating. The service from Townends is horrific. I rented out my property through Townends Fully Managed service. There was very poor service. The sales team will sell you this glossy brochure that paints a beautiful picture but once then deal is signed then you will never hear from the local branch again. Its all handled through HQ who have no handover from sales. And if you have any queries or questions then you have to chase over and over to get an answer. Beware if you decide to leave them, they make it even more difficult once you announce that you are not re-marketing with them. Terrible Terrible experience... Read more
Landlord
6th Mar 2019 (5 years ago)

D Kerr

1/5 Stars
Lousy service self centered staff who treat potential buyers with lies and distain and would not know the truth even if was printed in front of them! This company does not even deserve any stars!... Read more
13th Dec 2018 (6 years ago)

C Herron

5/5 Stars
In the past I had lost trust in Estate agents however I believe this one shines from the rest. Victor the sales manager visited the house gave his experienced opinions. Done everything he said would do. Unlike the other two estate agents. From start to finish was impeccable. Becky handled sale after offer well if you chose this estate aget hope for her. She was brilliant throughout. I believe if not for her the sale would have gone on for months she was great everyday chasing. Big thank you to both if you read this review.... Read more
Seller
11th Aug 2018 (6 years ago)

B Omi

5/5 Stars
I just want to say a big thank you to Victor and his team for making the sale process seamless. Victor wowed me and my husband at the valuation with his excellent delivery, we called in two other agents in the area but Victor was hands down the best. Other agents quoted us a lower figure for our property, Victor quoted me a higher figure and assured me we will get the figure we wanted. Once the viewings commenced we had over 5 people come to view our property which resulted in us getting over the asking price for our property me and my husband were in shock just because of the negativity of the property market. Victor was as good as his word that he will get us the best price. From when we accepted the offer to completion it was seamless. Victor and the sales progression team kept us abreast of every milestone which eased our anxiety. Once again I cannot thank Victor for the excellent customer service you provided, we are now settled in our new home. I have recommended two of my neighbours to Townends who are thinking of selling soon. We are forever grateful and thank you for making our dream into a reality.... Read more
Seller
22nd May 2018 (6 years ago)

G King

1/5 Stars
I phoned Townends on Saturday morning to make an appointment to view a flat in Melfort Road, CR7, on behalf of two young friends (a professional couple; ideal tenants). No appointment was available at the weekend so I accepted an appointment for 16:15 this afternoon. I confirmed the appointment by phone early this afternoon, and was given the address. Townends put my mobile phone number and email address on file. Having driven for over an hour to reach the property, there was no answer at the door, and no agent present. At 16:15, standing outside the property, I phoned Townends' office in Thornton Heath. The phone was answered by the young man I was expecting to meet at the property, who explained that there were to be no appointments at that property today. My phone and email show no evidence of any attempt to contact me to cancel the appointment. I shall explain the position to my friends, and recommend that they should have regard to the unreliability of the letting agents when deciding whether to rent the property.... Read more
Landlord
14th May 2018 (6 years ago)

C carina

1/5 Stars
Very poor experience , very unprofessional never return their calls and full of rubbish excuses . And property managing the worst . It's appoling I hope that the director or owner checks the reviews... Read more
1st May 2018 (6 years ago)

J Oppong

5/5 Stars
Ashley and Sana worked very hard ensuring that we moved in. They turned our move in around at a tremendous speed.... Read more
28th Feb 2018 (6 years ago)

V Acquah

5/5 Stars
We are very happy with Ashley and Sana in the lettings team! They have gone above an beyond to help us move in taking calls all round the clock for us, we have never come across agents who work so hard to help us! Thank you to the both of you, you are amazing!... Read more
Tenant
28th Feb 2018 (6 years ago)

F Mphiba

5/5 Stars
The lettings team found me a place very fast and efficiently. I am very impressed process was quick and smooth. Definitely recommend.... Read more
Tenant
21st Feb 2018 (6 years ago)

Lyndsey

5/5 Stars
Fantastic service from Sana in the lettings department! Made renting out my property quick and easy.... Read more
Landlord
7th Feb 2018 (7 years ago)

V ebanks

5/5 Stars
I rented my home through Townends... Dealing with Sana and Ashley was a great experience. With a week turnaround to find tenants I am really satisfied... Read more
Landlord
23rd Jan 2018 (7 years ago)

M Simmonds

5/5 Stars
Very pleasing experience dealing with Townends lettings in Thornton Heath. Would highly recommend them... Read more
30th Dec 2017 (7 years ago)

A Sanderson

5/5 Stars
Service was IMMACULATE! Helped find an amazing rental home.... Read more
Tenant
20th Dec 2017 (7 years ago)

E Williams

5/5 Stars
Really happy with the service provided by Townends I have seen properties with many agents but Ashley really understood what we were looking for and found us a property quickly. Thank you Ashley!... Read more
5th Nov 2017 (7 years ago)

O Adeshina

5/5 Stars
Great experience of finding a property in Thornton Heath.... Read more
3rd Nov 2017 (7 years ago)

M Olusegun

5/5 Stars
Just want to say thank you to the lettings team and specially Ashley he was fabulous it was difficult but we got there in the end! Thanks... Read more
Landlord
3rd Nov 2017 (7 years ago)

A Sundarshan

5/5 Stars
We found the service very good that we received from the Townends office we didn’t find a property through them unfortunately in the end however they were very helpful and next time we are looking we will contact them again.... Read more
3rd Nov 2017 (7 years ago)

K O

5/5 Stars
Excellent team! Made selling my house very easy - thank you... Read more
Seller
3rd Nov 2017 (7 years ago)

Paulina

5/5 Stars
Good service. It was easy to reach the agency at anytime. They were really helpful with all the paperwork. Would recommend Townends to anyone.... Read more
1st Nov 2017 (7 years ago)

A powell

5/5 Stars
Sana at Townends Thornton Heath has been extremely helpful in letting out our property. She has been informative, easily accessible and has taken care of any worries that we have had which have made us feel comfortable to let out our property with Townends.... Read more
Landlord
1st Nov 2017 (7 years ago)

S Stiles

4/5 Stars
Townsends helped me to find a rental property. Ashley and Sana were really helpful, they gave a list of options and manage to find me something suitable in my local area and within close transport links to my children’s school.... Read more
Tenant
31st Oct 2017 (7 years ago)

K Nixon

5/5 Stars
Exceptional friendly and professional service! Victor and Charles were so great and made the whole experience so much easier and smoother then could of asked for! They both are a real asset to Townends!!! Thank you again!!!... Read more
5th Aug 2017 (7 years ago)

T 2k17

5/5 Stars
First time Landlord - Lettings Manager was extremely professional and helpful throughout the whole process in finding a tenant. Look forward to using you again to find my next tenant when needed. NB... Read more
Landlord
3rd Aug 2017 (7 years ago)

J Plant

5/5 Stars
Excellent service from Sana, Adil and her team. Very pleased with how quickly they rented my flat.... Read more
Landlord
2nd Aug 2017 (7 years ago)

M S

5/5 Stars
I'm a professional landlord with several properties. I have used a number of agents over the years. I recently used a tenant finder service through Townends. Sana and Adeel are approachable and easy to work with and they find good tenants. Head office are organised and sent money owed to me fairly quickly which cannot be said of other big names. I will use Townends again when one of my tenants moves out as I feel in safe hands with this agent.... Read more
Landlord
2nd Aug 2017 (7 years ago)

M Nzenga

1/5 Stars
The Worst estate agent when it comes to getting information or receiving call backs. I would not go with them. Their so called property management team, do not manage anything. If you do go for townsend, good luck.... Read more
28th Jun 2017 (7 years ago)

K Kleszcz

5/5 Stars
I'm very happy of service provided by Townends Estate Agents. Your hard work is very appreciated to me. Thanks... Read more
17th Mar 2017 (7 years ago)

P redmond

1/5 Stars
Probably one of the worst experiences with an estate agents ever .the whole experience from start to finish was bad .when then exchange did eventually take place they gave me the wrong keys .when I went back to the office to complain I was more or less told to find off by one of the most ignorant woman I ever met .I then had to sort out the issue myself with a locksmiths.... Read more
Buyer
7th Oct 2016 (8 years ago)
1
2
3
4
...
6
Next

Performance stats

% of asking price
We cannot show these stats publicly. To view these, you'll need to create an account.
Average sale time
We cannot show these stats publicly. To view these, you'll need to create an account.
Fee
We cannot show these stats publicly. To view these, you'll need to create an account.
Instantly compare agent fees and performance

Listings by number of bedrooms

Listings by postcode

Number of listings

Listing market share

Activity

All

New

Price change

Removed/Sold

More agents nearby

See more agents in Norbury

More Stirling Ackroyd branches

See all Stirling Ackroyd branches

Sold properties

Data produced by Land Registry © Crown copyright 2022.

Is Stirling Ackroyd - Thornton Heath the best agent for you?

Compare them with other local agents
Free
Data-driven
No obligation

Related posts

Estate agent leads a family around a potential new home.
Estate agent leads a family around a potential new home.

Estate Agents

What do estate agents do?

For each home sale there are several steps estate agents have to follow, and a minefield of legal requirements they have to comply with.

Read more

  1. Stirling Ackroyd - Thornton Heath
The Estate Agent comparison site
GetAgent LinkedIn iconGetAgent Facebook iconGetAgent X icon

For partners

Get in touch

020 3608 6556

Our lines are closed

We are a company registered in England & Wales, company number 09428979.

Copyright © 2025 GetAgent Limited