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- Stirling Ackroyd - Sunbury-on-Thames
Stirling Ackroyd - Sunbury-on-Thames
Opens tomorrow at 8:30am
The Clock House 15a Station Ro, TW16 6SB
Stirling Ackroyd Sunbury: Your local property experts! With extensive knowledge of Sunbury-on-Thames, we're here for your buying, selling, renting, or letting needs. Located on Station Road, Sunbury-on-Thames offers stylish living, bordered by the River Thames. Enjoy its leafy surroundings, excellent transport links, and local amenities.
Opening hours
- Monday 8:30am - 7:00pm
- Tuesday 8:30am - 7:00pm
- Wednesday 8:30am - 7:00pm
- Thursday 8:30am - 7:00pm
- Friday 8:30am - 6:00pm
- Saturday 8:30am - 5:00pm
- Sunday Closed
View all details
Stirling Ackroyd - Sunbury-on-Thames Reviews (121)
Have you used this agent?
93%
0%
1%
1%
6%
All (121)
Seller (32)
Buyer (12)
Landlord (14)
Tenant (29)
General (34)
Anonymous Homeseller
Friendly, helpful and efficient.
Seller
17th Mar 2025 (4 weeks ago)
R stancu
This is the first time we have worked with this agency and we are very satisfied with it, we highly recommend it!
24th Oct 2024 (25 weeks ago)
C ling
We are currently renting a lovely flat with Stirling, and the process has been completely smooth and stress free. Whenever we have a query relating to any property issues, we are promptly answered or directed to the correct place, and the service provided by Stirling has been fantastic, Darcey in particular has been a wonderful agent and very helpful from showing the flat, to helping out with queries. She is very personable and has a great sense for people, honest and approachable. The renting process itself was a breeze, and Stirling were accommodating when it came to us having to adjust a few things, such as move in date. The portal for renting & technology used for referencing was easy to navigate and speedy. All in all a great experience and the Sunbury branch comes highly recommended from us.
Thanks guys!
C & G
Tenant
24th Oct 2024 (25 weeks ago)
K ZHANG
I have had the pleasure of working with Sterling Ackroyd for both finding a rental property and more recently, purchasing my own apartment. I cannot fault the service that sales team provided!
A huge special thanks to Joe who showed me around many different places and was always available to help. If I called and he wasn't in, he would always call me back.
An honourable mention to Terry who managed to get me a lower offer price eventhough the seller was reluctant, that small difference made a huge help, I really appreciate it.
Thank you sales team for making my first time buyer experience as great as possible!
Buyer
19th Oct 2024 (5 mo. ago)
R Jani
We completed on our house sale in February. Rob and the team were extremely professional and did everything they could to ensure a smooth sale.
Seller
9th Aug 2024 (8 mo. ago)
E Young
Excellent experience all round, received an offer very quickly to great buyers and the progression of the sale was well communicated . Most helpful at every turn, special thanks to Terry and Joe ???????????????? well done guys.
Seller
2nd Aug 2024 (8 mo. ago)
P Ly
Had an amazing experience purchasing our home through Stirling Ackroyd. Terry and Joe always kept us up to date, Any queries we had they were able to answer all! Highly recommend!
Buyer
1st Aug 2024 (8 mo. ago)
A Whelan
I have recently sold a property through Sterling Ackroyd Sunbury on Thames branch. A particular thank you to Rob Dawson who was superb throughout the whole process from initial evaluation to progressing the sale to its conclusion. I would certainly recommend them.
Seller
7th Jul 2024 (9 mo. ago)
V White
Very pleased with the service I received in initially buying a property, then renting it out, then selling same property all with Stirling Ackroyd. Am extremely grateful to Rob Dawson for his incredible speed in finding a buyer which even happened before the flat was advertised online for sale! A*****! and also for his help and guidance. Thank you!
Seller
3rd Jul 2024 (9 mo. ago)
Kal
We've got our home thanks to Darcey. She's very kind, professional woman, she helped not only with finding the place, but also with all of documents and applications and she answered every question about renting and tenancy from complete newbies. If you're looking for new home, she's the person to call.
Tenant
9th Jun 2024 (10 mo. ago)
S Silva
Me and my partner found our new home thanks to Stirling Ackroyd.
We would like to extend our special thanks to Darcey who provided exceptional service while helping us secure a rental property. From the beginning, she was attentive to our needs and preferences, ensuring that we found a place that met all our requirements. Her guidance throughout the letting process was invaluable, making what could have been a stressful experience seamless and straightforward. Darcey's professionalism and friendly demeanour made working with her a pleasure. Highly recommended!
Tenant
6th Jun 2024 (10 mo. ago)
R Pandya
Our completion was back in January, but we would like to recognise Sadar/Bek for his great expertise, around locating us with a property around Ashford/Sunbury area. He was really easy going, kept us to date with updates & connected us with the vendor which was very helpful. He made the whole process very seamless. We couldn’t thank him enough. We would recommend him to any first time buyers looking in the local area.
Buyer
1st Jun 2024 (10 mo. ago)
B Woods
Just picked up my keys for a new property that I'm renting through this company.
I've dealt with a lot of rubbish letting agents and landlords and these guys are neither.
They're on it, and got things moving very quickly.
I personally dealt with Darcey who has made sure everything happened nice and quickly whilst not feeling pressured.
Tenant
31st May 2024 (10 mo. ago)
T Alt?nel
We had a long-lasting pre-judgement against estate agencies after horrible experiences with some local ones(especially Dexters[must avoid] and Chase Buchanan) in Sunbury for last 4 years. Stirling Ackroyd really made us think again because of their professionalism and communication skills, we were totally shocked by the sheer amount of helpfulness they have shown to us and their other clients.
It was totally fair and straight-forward compared to other estate agents in this area being dishonest & unfair. I say this very openly, we didn't need to communicate with anyone other than them because there were no distractions or lies between me and every one of their agents. The processes were crystal clear. This was the breaking point in our life in terms of how we perceived estate agents before in a very long time.
No matter what you become, you should do it well, fair and correctly. Stirling Ackroyd was the prime example of this. Shout out to Joseph / Brian / Olivia / Sardorbeck / Terry
22nd Apr 2024 (11 mo. ago)
J Lane
Had a great experience with everyone at Stirling Ackroyd. Friendly, professional, and a great help!
20th Apr 2024 (11 mo. ago)
P L
Me and my partner found our new home thanks to Stirling Ackroyd in Sunbury on Thames. Darcey kindly showed us places we were interested in and answered all our questions, also made sure we have all necessary paper work ready to proceed with our application. Katy has been helping us on the phone throughout the process and she’s been amazing! Both of them are kind and professional and I would highly recommend their services to anyone looking for a new home. Thanks guys!
Tenant
12th Apr 2024 (1 year ago)
P Barnes
I want to thank Darcey for the amazing support from the day that myself and my partner viewed at a property that we fell inlove and we've been accepted and collected the keys today!?? Darcey's commitment and care for me and my partner is above the standard, anything we were worried about or had any questions she was able to make us feel better and able to answer any of our questions. I want to also thank Katie alongside for the amazing support and was there if Darcey was busy. Thank you Darcey and Katie, if anyone was to ask where and who to go to on finding a property to rent or buy I would 100% recommend Darcey and Katie at Sunbury-On-Thames.
I'm looking forward in settling down at our new property!??
Tenant
28th Mar 2024 (1 year ago)
N Kshirsagar
I can highly recommend Stirling Ackroyd to everyone in their area, very professional and an exceptional team. Special thanks to Darcei and Katie for their support and kindness.
25th Mar 2024 (1 year ago)
C Moore
Very professional, everything went smoothly. Would definitely recommend
22nd Mar 2024 (1 year ago)
C Woodcock
I’m so thankful to Katie and Darcey on the lettings team and really impressed with their standard of care and commitment. It’s been hard finding a new home to rent but we’ve really felt supported by Katie throughout the whole process and have been really impressed with her supportive nature and communication. I’ve really felt like she’s got our back in matching us up with a good home and landlord.
Both Katie and Darcey are a dream team and I thoroughly recommend them!
Tenant
19th Mar 2024 (1 year ago)
Anonymous Homeseller
Professional, knowledgeable.. good interaction and kept us informed.. sold property within weeks .. very keen to get people through the door.. very good
Seller
16th Mar 2024 (1 year ago)
I Sanchez
Darcey Giles and Katie, I appreciate your professional part, to make the rental process easier for us, highly recommended.
Thank you
Tenant
1st Mar 2024 (1 year ago)
Yewby
Katie, Darcey & the rest of the lettings team have made the move to our new property so easy. Very friendly, knowledgeable and go out of their way to address any issues. Their communication was top notch + I would highly recommend. Keep up the good work.
Alex & Michelle
Tenant
27th Feb 2024 (1 year ago)
V Nimko
Sardorbeck Aripov real estate agent went above and beyond to make our home buying process smooth and stress-free. He was responsive, patient, and negotiated a great deal for us. Highly recommend their services!
Buyer
27th Feb 2024 (1 year ago)
A jain
Very supportive and extremely good. Moved to my new house without any difficulty. Special thanks to Darcey and Katie, which helps me a lot.
25th Feb 2024 (1 year ago)
T Rowley
Stirling Ackroyd managed the sale of my property in a very professional manner, I was always kept informed, they were really flexible with the viewings and generally a great service. The whole sales team was brilliant! Special thanks to Brian and Jo for all your help
Seller
22nd Feb 2024 (1 year ago)
F Mughal
Had a great experience with Stirling Ackroyd - professional, friendly. Staff who were all willing to help but in particular Rob was amazing - informative, helpful and was happy to come home to get stuff done. Would highly recommend them as agents
16th Feb 2024 (1 year ago)
I Sharp
Katie, our lettings agent at the Sunbury-On-Thames location has always been brilliant. She answered all my questions openly during the viewing and went way above and beyond during a stressful referencing stage (nothing to do with Stirling Ackroyd). Even nearly a year later, she's still delighted to help wherever possible. As a tenant, we don't normally receive (or expect to receive) a reliable service but I'm happy to confirm that's exactly what I've been given- many thanks.
Tenant
12th Feb 2024 (1 year ago)
Arjun
Katie, Darcey and the whole team at Stirling Ackroyd Sunbury have been amazing to work with over the past 10 years dealing with all my properties located in Sunbury-On-Thames, for both Lettings and Sales.
I have dealt with Katie who has been managing my properties since 2016 – she is very helpful, responsive, and committed to ensuring the best outcomes for both the landlord/tenant and providing very high-quality marketing materials resulting in my property always being rented quickly and for a great price. Highly recommended!
Best Regards, Arjun
Landlord
9th Feb 2024 (1 year ago)
C Mckenzie
Rob & the team were great with communication when it come to selling our property. I would recommend.
Seller
2nd Feb 2024 (1 year ago)
S Forrest
As a first time buyer it can be quite overwhelming and stressful to go through a house purchase. Robert at Stirling and Ackroyd in Hampton has been so helpful, really responsive and made dealing with an estate agent a rare pleasure. Highly recommend.
Buyer
17th Jan 2024 (1 year ago)
J Parker
Rob and the entire team at Stirling Ackroyd in Sunbury have consistently provided nothing but 5-star service throughout!
Brilliant communication and regular check-ins – everything dealt with in a professional and friendly manner. The whole team are willing to jump in when needed and work together brilliantly. They have also provided solicitor details through Taylor-Rose who are also quick to respond and professional. I would not hesitate to recommend Stirling Ackroyd, Sunbury in a heartbeat! Thank you all!
16th Jan 2024 (1 year ago)
N Sky
Had the pleasure of dealing with Rob Dawson on several occasions. He’s always looked after us and one thing that stands out is his exceptional communication skills which sets him above the rest. Thanks!
9th Jan 2024 (1 year ago)
B Jeffries
We used Stirling Ackroyd Sunbury to sell our house. Rob and Terry managed the process with precision, regular updates, great customer care and checkins and follow ups as promised and has made the whole process stress free. Highly Recommended.
Seller
9th Jan 2024 (1 year ago)
S Green
As joint executor on my cousins estate we had to be sure we were using a good firm to sell the property. Stirling were excellent always responded by phone or email. Special thanks to Rob Dawson. His local knowledge and experience secured a buyer within 24 hours the whole thing took 4 months. Thank you.
Seller
5th Jan 2024 (1 year ago)
N Linter
Excellent service. Couldn’t thank the team enough. Always somebody on the end of the phone. Priced correctly. Above our expectations and price achieved buyer found within days. Completed within 2.5 months. Special thanks to Rob Dawson
Seller
5th Jan 2024 (1 year ago)
C kearney
I would have no hesitation in referring Stirling Ackroyd to family and friends. I had a very productive and professional experience with this company who jumped through many hoops in record time.
Big thanks to Rob in sales and Katie in lettings who I felt went the extra mile and the rest of the team who stepped in to keep us on track. A great team. Many Thanks
20th Dec 2023 (1 year ago)
E Garnett
Thanks to Rob and Terry for all the help in relation to our recent purchase. Rob certainly went above and beyond to ensure our purchase went through.
Buyer
20th Dec 2023 (1 year ago)
D Townsend
Thank you to the Stirling Ackroyd team for working so hard to sell my property in Sunbury. Terry was so helpful and patient explaining the process from the start. Sardorbeck worked hard to secure our buyer and keeping me in the loop all the time throughout the process. Would highly recommend their services.
Seller
6th Dec 2023 (1 year ago)
N Lobo
In June 2023 we bought and rented properties with the help of the Stirling Ackroyd Team. Rob, Katie and Callum were deligent and professional with our needs and the process there after. There reach outs were relevant and timely. Glad to see an Estate Agency that is stand out compared to the others.
Seller
6th Dec 2023 (1 year ago)
G Virdee
We recently purchased a property working with Rob D. The process was smooth and effortless...... Thank you!
Buyer
6th Dec 2023 (1 year ago)
K Harvey
Fantastic service from Katie, extremely knowledgeable and helpful. Really made sure to put me at ease, in what is a very big decision. Couldn’t fault the service and would 100% recommend!
6th Dec 2023 (1 year ago)
S Dhillon
Katie counsens has been very helpful and responsive during our move and still answers any queries to date in a quick and helpful way.
Tenant
6th Dec 2023 (1 year ago)
E Duckett
Thank you for helping make the sale of our house so easy and keeping us updated throughout.
Would 100% recommend Stirling Ackroyd, reasonably priced, great service. Used them to buy in 2019 and sell in 2023 and both times, brilliant service!
Seller
6th Dec 2023 (1 year ago)
J Dickens
Fantastic Service from Katie C
6th Dec 2023 (1 year ago)
N Shutt
Terry dealt with the house we were buying at the end of last November. He was brilliant, easy to speak to and really helpful. The seller was a little tricky to tie down to a exchange date, he helped massively with this. Can't thank them enough!!
Buyer
6th Dec 2023 (1 year ago)
V Anand
Used Stirling Akroyd recently for the Let of my townhouse, and was extremely satisfied by the professional way Katie and the team managed to let the property within such a short space of time. Everything was seamless and look forward to letting more through them in the near future
Landlord
6th Dec 2023 (1 year ago)
E silva
Beck was a great help from beginning to the end.
He answered any questions or concerns we had and was always available to us.
Stirling Ackroyd are lucky to have him on the team!
25th Nov 2023 (1 year ago)
C Coombes
Just wanted to say how polite Sardorbeck was. Just the most lovely man. He was determined it would be him to sell the house. He did. Both Rob and Terry helped explain things. Kept the communication going. Thank you
Seller
16th Nov 2023 (1 year ago)
L daCosta
Absolutely fantastic service from Joe from beginning to end, very reliable and attentive; he always went the extra mile to get any queries answered. A true asset to the company!
We were also impressed with Stirling Ackroyd as a whole compared to other estate agents that we had previously dealt with, they have a very honest, upfront approach which is very refreshing! Terry the manager was also incredibly helpful!
9th Nov 2023 (1 year ago)
R Thomas
Callum, Katie and their team provided us with great service and support in finding our new home. They are a good team to interact with as they very well understand our needs as well as our constrains so that they deliver us the best options in the market.
8th Nov 2023 (1 year ago)
F Kadri
Katie and Callum have both been very helpful. Katie by far is best at her job, really appreciate her help always.
19th Oct 2023 (1 year ago)
J Collins
My partner and I were looking for a new rental for some time and finally found our new home. Callum and Katie in the Sunbury Branch made the process stress free. No request was too big or too small. Huge thank you to you both.
Tenant
6th Oct 2023 (1 year ago)
C Correia
We have been dealing with Callum and Katie at the Sunbury Branch, and the process was made so much easier with their support. Moving house can be stressful, but not once did we have any issues from viewing to move day, even after move day. Cannot recommend them highly enough!
6th Oct 2023 (1 year ago)
W sharief
Edited my 5* review to 2*. I had brilliant experience with Katie and Nadine from lettings team, 5* all the way. Property Management side is terrible to say the least. Had horrible experience with Marc, not at all helpful and comes with Zero empathy, just acts for landlords benefit and tries to deduct sky high prices for even general wear and tear issues. Acts as post masters, not allowing any access to landlord and you will be in dark what landlord actually is conveying and what comission these people charge on top. Be ready to loose your deposit at end of tenancy no matter what you do. Please avoid!
Tenant
22nd Sep 2023 (1 year ago)
M Sayer
Callum and his manager Katie were fantastic helping me and my partner find a property, extremely quick and efficient with their replies and very informative also extremely professional.
16th Sep 2023 (1 year ago)
G User
I went on a viewing with Stirling Ackroyd and Callum showed me round the property he was fantastic and really knew what he was talking about !
He made use aware of everything we needed and couldn’t have been more helpful.
9th Sep 2023 (1 year ago)
M Gardner
My personal experience with Stirling Ackroyd Sunbury branch was very positive. Joe & Terry were outstanding in keeping a cool lid on a very stressful life event buying a home.
Maxine & Brian were behind the scenes like Guardian Angels handling the financial arrangements.
Basically Help in all manner of things
which is what you need to get you your keys to your own home ????
Buyer
11th Jul 2023 (1 year ago)
A Quazi
I recently dealt with Katie and Callum who were both very friendly and professional in helping me find a 2 bedroom rented accommodation in Feltham.
Having dealt with other agencies before I must commend both and particularly Katie for being so accommodating with my queries etc
The whole process of viewings, referencing etc was smooth and very professionally done.
I have a lot of confidence in Stirling Ackroyd and would use this company for any future dealings.
Tenant
2nd Jul 2023 (1 year ago)
Anonymous Homeseller
It did not feel that the branch were geared up for the upper end of the market in the area. They were knowledgeable and friendly and ultimately probably a bit unlucky to not find us a buyer within the time frame they had.
Seller
20th Jun 2023 (1 year ago)
Z Dear
We had a great experience with Stirling Ackroyd, would absolutely recommend. Really easy to deal with, friendly, responsive, sold our house within a couple of weeks and nothing was too much bother throughout the whole sale and purchase process Thank you to the whole team.
Seller
17th May 2023 (1 year ago)
D Wo?niak
Excellent agency!! The service provided by Callum and Katie has been outstanding.
They’re both amazing and helpful!!
I recommend highly!
17th May 2023 (1 year ago)
H Nayyar
Experience was very good while looking for Renting Property.
8th May 2023 (1 year ago)
D Fogarty
Katie has been amazing - her communication, patience and knowledge is exactly what you want in a letting agent. She found us a great property and we are so happy, thank you so much!
Landlord
20th Apr 2023 (1 year ago)
D Hammett
Just wanted to say how much I highly recommended this place! Down to the excellent service, skill and absolutely lovely staff! Thank you very much guys and girls!!!
27th Mar 2023 (2 years ago)
C Ambrose
Always a quick response from Katie D'Imperio and she has been on the ball throughout a very quick turnaround of tenants at our rental property. Very much appreciated. Also Callum Birch-McGowan was very quick to help during an absence and has immediately sorted out issues when they arose. Thank you.
Landlord
28th Feb 2023 (2 years ago)
D Petrovici
I am very satisfied with the services I received (Styling Ackroyd). The agent Sardorbeck Aripov answered all my questions and all the stages we ha bn d to go through, he was call by me almost every week, and the manager Rob, every week he called me and asked me what stage I was at, what documents I had received from the lawyers, what I sent documents if I need help in case I don't understand. the house at 54 Bryony way is my first house in the UK, I was very satisfied.
Buyer
20th Feb 2023 (2 years ago)
G Holland
I would like to say a huge Thank You to Katie D'Imperio, who was a pleasure to deal with during the whole process and an asset to her business!
31st Jan 2023 (2 years ago)
C Ross
My experience with Stirling Ackroyd Sunbury branch goes back 12 years when I purchased my first house through the Sunbury branch.
I consequently moved area with work 9 months later and rented out the house through the Sunbury branch.
In October 2022 i sold the house, again through Sunbury branch.
During all these years I have experienced consistent professional and very efficient service.
On both the rental and sales sides the staff have always gone beyond whats called for on many occasions. They always regularly update me on the progess of any situation. They have been so helpful and friendly and deal with all queries in calm manner no matter how busy they are. I have always been treated like a valued customer. I would highly recommend Stirling Ackroyd in Sunbury
Seller
26th Jan 2023 (2 years ago)
Anonymous Tenant
I moved into property Dec 2021 had nothing but problems, the landlord paid cowboy builders to bodge the property for quick profits and got sterling ackroyd to manage it , I have had a water leak since 2nd November 2022, excess rain water pouring through conservatory roof into kitchen and on to electrical assets, there is also damp and mould throughout the property, sterling ackroyd agents wont address until water leak fixed and had no choice to get Spelthone environmental health involved as have children living in property, A council inspector visited the property last week and have completed a report, The estate agents are unprofessional and dysfunctional as still haven't fixed this ongoing problem, they are now saying in latest correspondence they are waiting to speak to council , I have made the complaint not them, they are buying more time not fix the issue if I could add pictures to this email I’m sure you will understand how useless they are, I do not recommend anyone using Sterling Ackroyd, my next move is the legal process ??
Tenant
20th Jan 2023 (2 years ago)
S Anderson-Dodds
We dealt with the whole team At some point during the process and found them all to be friendly and very professional but it was Bek who secured a purchaser for our property.
We were extremely satisfied with the service provided.
Seller
30th Dec 2022 (2 years ago)
N Laxman
Outstanding service from the Sunbury Branch. Joe valued our place and even sold the place for us. He was professional from the beginning right till the end. Communication was brilliant, always upbeat and positive throughout. We got our asking price and this was down to Joe’s negotiation skills. Joe also goes above and beyond and is clearly knowledgeable in his field.
Thanks again for the smooth and easy purchase of our flat.
Seller
3rd Nov 2022 (2 years ago)
A Dawkins
Terry and the team sold our house in Shepperton and we couldn't have been happier with their service. They found us a buyer really quickly and agreed an offer over the asking price. I would highly recommend them to anybody.
Seller
26th Sep 2022 (2 years ago)
G Bruno
I cannot be more happy with the service I’ve received by Stirling Ackroyd. They’re super responsive, patient, hardworking and thorough. An absolute dream to work with. I’d love to shout out Joe in particular who has made our journey as first time buyers significantly easier. He’s a real asset to the team and I don’t think we could have done this without him. What a wonderful young man! Thank you so much to you all for your help!
Buyer
11th Jul 2022 (2 years ago)
R Vyas
Really good service in selling my property. Joe from the Stirling Ackroyd Sunbury branch helped me through the entire process right from valuing my house through to exchange. He even helped me to find my new property and gave everyone in the chain the necessary push to get us over the line. Great service.
Seller
7th Jul 2022 (2 years ago)
J Nkeng
Fantastic services, very professional and efficient team. I'd highly recommend without hesitation.
21st Mar 2022 (3 years ago)
A Militaru
Worst company ever, specially Nadine Clappison which is very rude,unhelpful and totally unprofessional!
3rd Feb 2022 (3 years ago)
P Adam
The Lettings team at stirling ackroyd are extremely polite and helpful , big thanks to Nadine for helping us find our place so quickly highly recommend this estate agent
Tenant
6th Dec 2021 (3 years ago)
W Dunn
The entire sales and letting team at Stirling Ackroyd Sunbury office have provided a fantastic service for my buy-to-let property in Shepperton. Everyone was very professional, helpful and pro-active. I am very grateful.
Landlord
18th Nov 2021 (3 years ago)
S Dyszkowska
Dealing with Townends in Sunbury is pure pleasure, professional, clear in communication. We sold our property with this agency last year and as we decided to rent for some time they have been extremely helpful with finding something for us that met our needs. I would recommend this estate agency to friends and family and for sure will be dealing with them in the future. I loved the fact that their digital customer journey was super easy to use and meant that we could complete the documentation and check in short timeframe - all online! All staff was helpful, however Nadia and Katie were, as always, absolute stars!
Seller
27th Sep 2021 (3 years ago)
J Gelver
We were lucky enough to sell our property via Townends Sunbury, Joe and Terry were excellent, keeping us well informed at every step of the process. Any questions were quickly dealt with.
Overall a excellent experience and the team are a credit to the Townends organisation.
Seller
20th Sep 2021 (3 years ago)
Z Ameritourzani
Me and my family decided to move to Surrey from Manchester. Katie and Alex were brilliant through this journey, helping us step by step to rent your favourite house . Thank you guys you are amazing !
Tenant
20th Sep 2021 (3 years ago)
R olooney
Really impressed with Townends for their excellent service in helping through my move. Special praise to Nadine for her professional and helpful service.
16th Sep 2021 (3 years ago)
S Gingell
My husband and I sold our property through this branch and the service from Joe and Terry was excellent. They kept us updated and informed at all times and were exceptionally professional. We definitely recommend using Townends and especially this branch.
Seller
10th Sep 2021 (3 years ago)
T Peterson
Me and My Partner have just moved into out first rental home with the amazing help of Nadine and Katie!
They made the process simple and stressfree and where always updating me if I had any questions.
Thanks girls!!
Tenant
2nd Sep 2021 (3 years ago)
E Herbert
We had a great, stress free move in to our new flat, thanks to everyone at Townends especially Nadine who dealt with all of our queries very quickly. :)
Tenant
15th Aug 2021 (3 years ago)
S Bullen
Alex has been very helpful throughout, he has been able to answer all of my questions and has dealt with all of my concerns. Alex has presented himself as professional throughout, trusting and able to confidently help me through the whole process, which has subsequently gone smoothly. Highly recommend!
9th Aug 2021 (3 years ago)
A Richards
We sold our late parents home with Townsends and the process was so upsetting and stressful, after allowing them to have the keys they only took one buyer around and that buyer wanted to keep going back. When we went to check on the property they had left it unlocked, lights left on and carpets pulled up. Total disregard of our feelings as we had not long lost our mother. We had to take the keys back. They assured us it was not a builder buying the property as we believed it was. So we allowed the sale to continued. which took 7 months to finalise. We now know that in fact they are builders and changed the house into flats. Something we didn’t want as it was our family home and we wanted it to go to another family. They even held out until we dropped the price further as they wanted us to carry out some work for Damp. Which they have now ripped out and changed the wall anyway. Would never recommend this Company. Unprofessional and total lack of respect and they should have been working for us as we paid their fees.
Seller
7th Aug 2021 (3 years ago)
Jas
Nadine & team were very professional right from start to finish. Townends had many more clients on their list compare to other local letting agents! Have been using this agent more than 15 years and will be carry on using their service in the future
Landlord
26th Jul 2021 (3 years ago)
H Browning
Joe has been so helpful and never complains. He made sure all my Covid concerns were adhered to, and even sold all my excess furniture too. He sold the house for full price twice within 24 hours of going up for sale. The first buyer did not make the Stamp Duty Holiday deadline, so got another buyer without any trouble within 24 hours. In fact, the house attracted a lot of offers, but I got fullorice twice.
Seller
21st Jul 2021 (3 years ago)
A Zhobe
Unfortunately I was lied to by a sales person at this branch. Had I have known the truth, I’d not have purchased.
2 years later, I’m still trying to get a sewer vent removed and it’s costing me thousands to do so.
What I needed as a first time buyer is trustworthy agents, I hadn’t found them here and consequently won’t be considering them in the future.
Buyer
18th Jul 2021 (3 years ago)
M Harris
To say we had a bad experience using Townends as our agent to sell our property would be a gross understatement. To elaborate; initially things seemed OK, had plenty of viewings & after 2/3 weeks we had a buyer in place. However, a few weeks later they pulled out citing that they’d found a more suitable property. Obviously this was frustrating but not much Townends could do about that so didn’t hold this against them.
We obviously had an eye on the SDDL & by now we are at the end of Nov, so we were back to viewings throughout Dec & not getting any luck in terms of offers. We were now getting slightly frustrated at the number of viewings for which we simply didn’t hear from Townends with any feedback. When we did get feedback the impression we got was that the ‘agents’ conducting the viewings weren’t really doing much to ‘sell’ the property & were simply facilitating a walk round. We also got feedback such as “the property doesn’t have a garage” which begs the question why Townends were arranging viewings with people who’s criteria clearly didn’t align with our property. Anyway, as we neared the Xmas period we were obviously getting nervous at keeping our onward chain intact given we didn’t have a buyer in place. On 18 Dec (Friday before Christmas) Townends gave us a call & just let us know that their office was open on the Mon & Tues of the following week, then the Weds they were shut but they were working from home so were contactable to provide feedback / updates on any offers on the viewings we had booked in on Sat 19 Dec…. Monday comes, nothing. Tues, nothing (we tried to email & call, no response). So we are going in to Christmas without any feedback on the viewings we had despite Townends going out of their way to tell us they were working these days & knowing our situation.
In the New Year we issued Townends with their 28 days notice as we were utterly fed up. In this period we actually managed to find a new buyer. We settled for a lower price than we were happy with but weighed up the situation with the SDDL etc & decided it was doable. This is where the fun began. Townends assured us they’d done their due diligence & the buyer was ‘solid’. We basically fast forward 14 weeks (yes, 14) & these buyers still cannot obtain a mortgage offer. As a result our onwards has collapsed as the chain above us realise our buyers have an issue. In this period the goalposts are constantly moved. We had multiple assurances that our buyers “just need to submit 1 bit of paper” and that the offer was imminent. It became beyond a joke. We finally had enough towards the end of April & had no option but to pull out (as we had no onwards to move into!). Then randomly about 5 weeks later Townends call trying to resurrect it as they’d had a call from an agent that was involved further up the line… This was a non-starter as the new SDDL was only 7 wks or so away so completion in the timescale required would have been impossible, so we confirmed this wasn’t a viable option. What I found incredible at this stage was that Townends hadn’t actually told our buyer we had pulled out and so they were being strung along still…!
A few weeks later we then get an “Off Market Letter” from Townends stating an completely arbitrary “Termination Date” (which was some 6 months after we issued them with the 28 Days Notice and 6 weeks later than the date we pulled the plug with the replacement buyers) telling us that if we sell within 6 months of said date to any applicant they brought not view our house they’ll come after us for commission. Whilst the principle of such a letter isn’t too much of an issue (very Contractual though especially considering what they’ve put us through!), but the fact they’ve lazily used an incorrect arbitrary date trying to tied us in for a longer period is particularly galling.
Also their fee of 1.50% is 50% higher than other more user friendly estate agents in the area so anybody looking to sell I would highly recommend shopping around!
Seller
12th Jul 2021 (3 years ago)
C Yusuf
Terry, Joe & Rodney were great - they sold our house within 36hours and helped us find exactly what we were looking for. The team were very efficient in responding to emails and calls and made the whole process effortless.
Seller
8th Jul 2021 (3 years ago)
S Smith
We were so impressed by the whole team – especially Terry, James and Maxine who managed our sale and purchase. From our first meeting, they were relational and never pushy.
Throughout every stage of the process – from marketing and photography to viewings and sales progression – we always had quick responses to our questions. Their knowledge and expertise continually reassured us.
We definitely recommend the whole team at Townends, Sunbury.
Seller
5th Jul 2021 (3 years ago)
J walters
I am very happy with the service I received, constant communication to reassure me and guide me. Nadine was fantastic throughout the process. Would recommend if you want to rent, buy or sell!
2nd Jul 2021 (3 years ago)
E Hawes
Would highly recommend. Excellent photos and service from Joe Lynch throughtout the sales process.
Seller
18th Jun 2021 (3 years ago)
K Furkevica
I would like to tell others about brilliant service we have receive from rental team in Townends, Sunbury-on-Thames. I have been dealing with few agencies during last year but no one from them was so professional, friendly, extremely knowledgeable, helpful and always with good communication as Townends. The team did understand all our needs and did offer only relevant properties. We did not waste our time with them at all.
And now we are happy to move to the house we love and which is suitable for our family.
Massive thank you for that.
A special well done and a lot of thanks to Alex, Nadine and Katie who have been providing us with advice and support throughout all process. You are the best in your field of work. It is a pleasure to work with you. From our first meeting, we felt very comfortable. It is so good when you care about your customers and go extra mile for them.
And again thank you so much for everything.
We wish you success and a lot of happy customers ????
Tenant
10th Jun 2021 (3 years ago)
S Consultants
Great service from the two ladies at Townends in Sunbury. Nadine and Katie have been a delight to deal with and extremely professional. The whole process went very smoothly and we are looking forward to moving in to our new property this coming week. I’d highly recommend any landlord to utilise their services, and as tenants we look forward to their ongoing support.
Tenant
22nd May 2021 (3 years ago)
V Bakshi
Nadine was professional, responsive and smoothened my journey with the whole tenancy process. She responded immeidately to my emails which I sent very late in the night, as I didn't get time in the day. The communications were to the point and answers were provided in a timely fashion. All in all, brilliant service.
Tenant
12th May 2021 (3 years ago)
N stuart
Fantastic service from start to finish.
Thank you Katie for all your assistance.
31st Mar 2021 (4 years ago)
B Rance
Had a lot of help and great service from Nadine and Katy while helping me and my partner find a apartment. They were both very helpful and enthusiastic with guiding us through our first renting agreement, also helped with any questions and queries we had. Would recommend.
Tenant
31st Mar 2021 (4 years ago)
K Haydukova
Katie and Nadine are very professional, friendly and helpful. Would highly recommend!
Thank you so much for everything you have done for us!
Amazing team!
30th Mar 2021 (4 years ago)
E Smith
Great experience with renting a property from Townends Sunbury. The process has been smooth and easy. Nadine and Katie are both lovely and very professional. Would highly recommend!
Tenant
26th Mar 2021 (4 years ago)
J Chong
Townends in Sunbury Cross has been my letting agent since 2014. It is always a pleasure doing business with them who are always helpful, professional and know the business well. That's why I stay with them, knowing that I am in good hand. I would like to say a big thank you to every member of staff specially Katie and Nadine who always keep me informed of any update and progress. Even in this difficult times, they are still doing their best to find me a tenant and at the same time, keeping every body safe. Really appreciate their hard work. Good job and keep it up, many thanks.
Landlord
22nd Mar 2021 (4 years ago)
S Estates
Great experience working with Nadine and Katie from the lettings team. They are both very professional, lovely to work with and brought great results quickly!
Landlord
10th Mar 2021 (4 years ago)
P Browne
Highly professional, committed and pleasant staff, latterly Katie and Nadine, who have managed several propoerties for me and my family for the past 5 years. Nothing has ever been too much trouble and they have used their diplomacy to quell concerns, reasonable and otherwise, on the part of tenants and neighbours as circumstances have required.
Landlord
10th Mar 2021 (4 years ago)
H Moody
We had a terrible experience with Townsend firstly they refused to let us view a property unless we “Proved” we could afford it, which in this current climate wastes time and makes it less likely that we would be the 1st prospective tenants to view and make a offer on this. The reason this happened is because my partner has previously registered with Townsend who took her details “job, income etc” so when she called to enquire they already feigned interest In showing her the house under the assumption they she couldn’t afford it, we have since contacted “Arla” who are the regulatory body for letting agents who advised us that this is what they consider “indirect discrimination” and it’s illegal. ‘ my partner then explained that she is a business owner who runs her own salon to what she was told “so you’re a hairdresser” (like there’s something wrong with that) she then explained that no, she owns the salon and has 5 members of staff who work for her, she offers hair, beauty, sunbeds Botox teeth whitened etc, but also works there herself, to which the reply was “So you’re a hairdresser???????????“ this was rude and dismissive. Me and my partner have over £150k in the bank they we can show and have a combined income of over £100k per year we own a couple of business and another rental property in Clapham. But ever after showing proof of all of that we was informed it was not enough. It seems that if you are not “there sort of people” they will continue to Move the goal posts until you give up, it’s a shame because the landlord is probably unaware or their behaviour and it could ultimately end up costing them money. My income is more then anyone who works at that branch of townends in Sunbury but yet they look Down there nose on my family? It’s Disgusting!! A complaint has been lodged with Arla and townsend head office. Discrimination like that in this current social climate is not on.
And for those reason I (or anyone I know) will never do business with them, as since I have experienced this it has become apparent this is not a isolated incident.
Change needs to come for theses ignorant bigot people.
Tenant
9th Mar 2021 (4 years ago)
A Lakhanpal
Always a pleasure doing business with these guys, Townends Sunbury amazing team especially Katie & Nadine. Been a landlord with them since 2016 and they have managed to ensure I received my rent in full every time, even during the recent difficult times COVID has brought. Have recommended many to use them. Many Thanks!
Landlord
21st Feb 2021 (4 years ago)
P Razdan
Nadine and Katie in the Sunbury branch are a extremely professional team, that deal with the letting side of properties.
They reassured me throughout the whole process and had great advice, which I needed. They were quick, helpful and I would definitely recommend them both.
19th Feb 2021 (4 years ago)
Anonymous Landlord
Katie is amazing. The lettings Team have been fantastic and Katie is friendly, professional and prompt in communicating issues or results. Townends have been managing my property for several years and as a service it’s a completely effortless and stress free process for me.
Landlord
17th Feb 2021 (4 years ago)
D Robson
My girlfriend, Melissa and I started looking for a flat and worked with many different estate agents and Townends were by far the best. Katie and Nadine were amazing, they were very professional, friendly and helpful. They were very prompt with there replies and very accommodating with making everything work best for us. Normally flat searching is stressful and a headache but working with Katie and Nadine it made the whole experience a joy and stress-free! Thank you so much for everything you have done for me and Melissa!
12th Feb 2021 (4 years ago)
A Nair
It has been an extremely easy and stress free experience renting a house via Townends Sunbury. Nadine and Katie are extremely professional and go out of their way to make sure that you get what you are looking for. Being new in London, we were guided step by step on how and what needs to be done with regards to setting up utilities as well. Even the documentation and other formalities were done perfectly whilst maintaining all covid related protocol. Highly recommended.
Tenant
30th Jan 2021 (4 years ago)
C Legge
Amazing service from Townends, Katie and Nadine were outstanding through the whole process of us renting. They found us the perfect house and helped us step by step to secure the house. The communication was amazing. Thanks so much Katie and Nadine.
Tenant
20th Jan 2021 (4 years ago)
L Cornwall
Katie and Nadine on the Lettings team were very efficient and helpful with finding tenants and arranging for my home to be rented out. They made the process smooth and easy and I would I would highly recommend them.
Landlord
19th Jan 2021 (4 years ago)
J Crashaw
I was impressed with the help I received from the Townends team, in particular Katie who I thought was extremely professional and responded promptly to every question I had asked. I would highly recommend.
19th Jan 2021 (4 years ago)
Z Kirste
We had a great experience with Townends. They were very accommodating given our unique situation of moving to the UK from abroad.
6th Nov 2020 (4 years ago)
Y rodrigues
This is a great agency if you want to rent your home. Katie and Nadine were super helpful even when we had several last minute changes to our tendency start dates. Excellent customer service and highly recommended.
Landlord
1st Nov 2020 (4 years ago)
S Naqvi
Townsend Estate agents letting division did an amazing job. They understood my requirements and looked after my case with the utmost respect and professionalism. I cannot thank them enough for finding me a perfect solution to my renting preferences. Special shout out to the Ladies Nadine, Katie and Suzanna who all helped beyond expectations to make the move as comfortable as possible.
Tenant
28th Oct 2020 (4 years ago)
A Prior
Great from start to finish for us renting, personally myself for the first time. Would recommend to anyone wanting to use an estate agent, very professional and helpful.
Tenant
26th Oct 2020 (4 years ago)
L Joseph
Dealing with townends, Sunbury for more than 9 years as tenants and landlord and every time , they come across as very professional and responsible.
Having our property for full management, Katie and Nadine do make sure that we are kept up to update about the property and tenants changes . They are quick to find new tenants and respond to the emails in timely manner.Very happy with the services been offered so far .
Landlord
10th Oct 2020 (4 years ago)
Anonymous Homeseller
We were left with no information, no viewings,no ideas to push the sell forward.
Seller
24th Jul 2020 (4 years ago)
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