U Nawaz
Worst place to rent from, never help you when you need them for maintenance or anything else. Literally have to chase them for weeks to get the necessities sorted. WONT RECOMMENDED!... Read more
Tenant
26th Jan 2025 (20 days ago)
K VARDHAN

I would never recommend it to anyone unless he is my enemy ????.
Sharing my true experience which will be helpful to anyone.
I had the worst experience with this letting agency. I stayed in the property almost 2 and half yrs .Regularly they were doing the inspection and found everything well maintained which they used to say verbally. But funny when I vacated the house they wanted to deduct 75% of the deposit saying that I have not maintained the house . What a shame , if the house was not maintained they should have informed me after the inspection. But I think they had different plans as I asked for evidence but was not shared and was told that they are not obliged to give inspection feedback.
Finally ,I had to go to dps to get a deposit back which took a long time . I would recommend to be extremely careful with this letting agency .
Also, owners use to visit property without any information in advance. When I in fact informed the letting agency which seems to fall on deaf ears.
Some of the things were extremely good but my vacating the house was extremely disappointing . Though, I am giving one star as one staff member was very good who listened to the concern and addressed the issues immediately.
But I think people are in higher positions are not fair leadership .One funny thing is one person works 1-2 days a week and everything needs to hold up for a special person to come and make decisions .
But since it is a matter of money I would recommend to be extremely careful as they do not even acknowledge the agreement. Personally if someone asks me to recommend, I would say save yourself mate .
If you have to do business with them, you can capture all the videos, photos and whatever possible as evidence and keep all the communication on mail so that vacating the house at the end of the contract is easy and smooth .
Do not go by their kind words and friendly behaviour. It could be deceiving and can cost you badly.... Read more
Tenant
16th Sep 2024 (22 weeks ago)
Y yeah
This agency is horrific there flat leaked for months over a year & still not sorted.
I have pictures the mould there flat caused is shocking.
This is a HEALTH PROBLEM as Mould is a living organism. Which is extremely dangerous but WHITEGATE keep putting back to sort.
I will be taking up this issue further as I'm sick of asking.
Anyone who wants to see pictures or can help to lead me to best people to claim against this agency let me know please.
Thanks... Read more
Tenant
31st Jul 2024 (6 mo. ago)
E Chan
Just rent a flat with fast view arrangement and provide everything clearly and quick response from John and Anastasija! I finished the deal within 3 days only. Fabulous!... Read more
Tenant
18th Jul 2023 (1 year ago)
I was a tenant in one of their properties. The flat was handed over to me in a poor order. The chair was broken and fitted with some glue that didn't last for a month. The curtains were stained. They charged for the broken chair and curtain stains. They mentioned the flat equipped with a storage heater, however, it was not a storage heater, just a normal one, so the energy bill went too high. I stayed in the apartment only for 6 months and they charged almost half of my security deposit. I would not recommend Whitegates for tenants.... Read more
Tenant
30th Aug 2022 (2 years ago)
M eXp
I worked with this company for 7 years - Rented one of my properties through them for 6 and have just recently sold it through them as well - although I now own my own estate agency I wanted them to deal with it because I trust them.
These guys are simply the BEST in Coventry. They are fair with tenants, understanding and have the owners best interests at heart whilst doing a fantastic job.
If you have a property to rent or sell in Coventry look no further than Whitegates because they are the best people to help you do it.... Read more
2nd Aug 2022 (2 years ago)
A R

Shocking company that have never been interested in any issues we have had with the property. Read through the reviews and you’ll see - they work in the interests of the landlord only, never the tenant. They left us with no working fire for 7 years and a live electrical cable hanging down - they assured us it was not live but during a recent electrical check, it transpired that it was in fact deadly. They allowed our rent to increase very nearly every single year, I believe 6 years out of 8. They are extremely rude, to the point I began recording my conversations with them. And thank goodness I did as after various threats of being evicted, they told us we were being evicted as the landlord wasn’t happy with how many people were in the property - us, a married couple and our 7 children - this is of course recorded as proof. We had to split up as we had no way of acquiring a property big enough for our family. Rent from these people only if you want to break your family in two. Perhaps they work on commission with local solicitors.
To preempt any responses, we did decline access for a relatively long time due to various instances with Covid - there were 9 people living there throughout a pandemic, one of whom (me) was high risk and I was extremely concerned about any unnecessary risk factors. For this we have received endless abuse and threats of eviction.
We always paid our rent in full and on time. We cooperated with any and all inspections until the above period of time which I would guess lasted roughly a year - in 2020 all inspections were suspended up to a point by the agents, after which I declined as stated above.
As I said, rent from these people at your peril. You’ll see from first signing the contract how very, very rude they are - you rent and as such, you are beneath them. At least in their eyes.... Read more
19th Jul 2022 (2 years ago)
M Staszek
Highly unproffesional, they will try to find any reason to deduce from the deposit(In my case I was accused of being responsible for a pigeon nest on the balcony made after I had already left the property)... Read more
14th Jun 2022 (2 years ago)
D Jayaratne
Overall their service was very good. One of the better letting agencies in Coventry.... Read more
Landlord
25th May 2022 (2 years ago)
G K
One of the most unprofessional and poor valued letting agency in Coventry. They never attend tenants repair calls and solve the house issues.
Be careful with them as try to deduct for enormous amount from deposit. I won’t recommend White gates letting agency anyone.... Read more
Tenant
10th Jan 2022 (3 years ago)
Whiategates Coventry looked after our proerty for several years as a rental agency. We were pleased with their professional service. We have decided to sell it and the agency helped us with the selling the property with reasonable speed, good communication, and service.... Read more
Seller
6th Oct 2021 (3 years ago)
K Dee
Went to view a property, received a call the following day asking if I'm interested in the property. I wasn't interested in that particular property but I was interested in viewing others... before I could tell him about my serious interest in other properties he cut the call off. I'd steer clear if I was you, they don't seem too interested in making the customer happy.... Read more
15th Jul 2021 (3 years ago)
H Ali
Really bad agency ever I had, avoid avoid this agency not well.... Read more
14th Jul 2021 (3 years ago)
K Darbany
Been waiting 2 weeks to view an property!
They gave to another customer ! Just wasted my time!
Shame …... Read more
14th Jul 2021 (3 years ago)
A Rarau
Profesional and friendly team, I have received full support every time I have had any concerns in a quick turnaround during my 4 years using one of the proprieties they look after , they are willing to go above and beyond for the customer which I have not experienced in the past with different agencies. I strongly recommend using them. Thank you Whitegates team for your continous support.... Read more
Tenant
24th May 2021 (3 years ago)
Shush
Really good estate agents, understanding people's needs. Keep it up... Read more
4th May 2021 (3 years ago)
L Den
Reasonable... Read more
12th Apr 2021 (3 years ago)
R Onyekwere
They are very good Agent... Read more
14th Mar 2021 (3 years ago)
A Anwar
David and all the team is excellent... Read more
22nd Dec 2020 (4 years ago)
S M

Disgusting customer service. Don't expect a smooth customer journey when requesting your deposit back.
Having had a 6 month tenancy and leaving the property EXACTLY how we received it. The final inspection report by David came back blaming me for damages to the property that were already there. A few below.
•The woodwork and sockets require light cleaning where necessary.
•Some lightbulbs have not been replaced.
•Some re-plastering work appears to have taken place in the kitchen to the ceiling.
•One of the glass panels is missing to the kitchen door.
•There is a heat mark showing to the worktop to the left of the kitchen sink.
•There is a damaged sun lounger which has been left in the shed.
•However some of the other items that were described on the inventory (of no value) as stored in the shed, have to be removed.)
Having had the kitchen roof fall inches away from my wife's head and damaging my kitchen utilities due to a dodgy patch on a previous leak I was also blamed for "plaster work" done to the roof as the landlord came to patch the roof as we only had 2 weeks left on the tenancy.
Along with glass missing from the kitchen door and a heat mark which the builders had caused while working in the kitchen. Long story short a nice guy called Richard confirmed the fact that the glass was missing, the roof fell due to property neglect, the gardener didn't come therefore the garden was overgrown, I didn't have shed keys so I wasn't responsible for what was in there and the landlord confirmed the mark could have been from the builders and advised they need my final bills in order to refund the deposit.
2 months after leaving the property and still no refund of deposit in sight. And 2 weeks after sending David my final bills and proof of payments and I've not heard back from him since. Also still unsure if the sockets have been dusted yet as I'm sure that will be coming out of my deposit to.
A real shame considering David has 30+years experience in the industry yet a young lad like Richard is a lot quicker to resolve any issues and give good suggestions. As I am a sufferer of severe anxiety the has not been a nice experience and would advise anyone to stay clear from this agency.... Read more
Tenant
29th Sep 2020 (4 years ago)
H Robinson
We spoke to a young guy who was rude and unhelpful. Put us off buying a house would love to the tell the owners. Now if i see its up with whitegates i won't even bother looking... Read more
Buyer
16th Sep 2020 (4 years ago)
I Kami
The worst agency ever. They charged me a lot of money for cleaning and gardening, although I had made sure the house was clean and tidy before I left. I asked for proof of the work done, as I do keep pictures of the property when I first moved in and the day I left, but they gave me vague answers and they did not provide any pictures that show the work they did which costed all the money they charged me. Students, if you want your deposit to be protected, avoid this agency, because they will do their best to take your deposit with false claims. Shame on you, Whitegates!!... Read more
Tenant
12th Sep 2020 (4 years ago)
M Abdelhafid
The worst agency I have ever dealt with. Please be careful before deciding to rent through them.They are trying to rob my deposit for no valid reasons. They charged me 96£ for cleaning and 75£ for gardening which is ridiculous! I asked them for proofs of cleaning done(because I did perfect cleaning of the house) but they keep ignoring my request. They also charged me 75£ for gardening knowing that there was only some weed grown and when I asked for pictures and breakdown of the work done, again they ignored my request. I rented through 3 other agencies before and only had compliments on how good the house was kept. Please rent through Cloud9 agency or Alternative Estates if you want your deposit protected and wanted no headaches.... Read more
Tenant
12th Sep 2020 (4 years ago)
D Dilip
Edited*
There you go! Exactly what I expected.
One useful tip, student be safe, you can look at other reviews and make yourself a good choice. Wish you luck.
Unfortunately I can't give no stars.
If I need to say everything it would take tons of space, so I'm leaving that bit.
So here it comes " IF YOU ARE A STUDENT PLEASE I BEG NOT TO GO THROUGH WHITEGATES", trust me and you'll be happy.
I know whitegates are going to come at me with a vague reply, btw it was (29hearsall lane-2018-19).
In one way, it was an absolute pleasure to know how terrible a service can get and a wonderful opportunity for me to learn how to avoid these situations.
Thanks,
Dee... Read more
Tenant
27th Aug 2020 (4 years ago)
J Dunn
Found a property via Rightmove which was perfect for me. Emily was very quick to respond to my initial interest and the level of communication from her/Whitegates was top tier from then on. Very impressed and looking forward to renting through them the next 12 months.... Read more
Tenant
20th Aug 2020 (4 years ago)
B Black
After being a tenant at one of Whitegates properties for 7years, they are the best in Coventry. You can communicate with them efficiently and they are a lovely team :)... Read more
Tenant
14th Aug 2020 (4 years ago)
Anonymous

DO NOT RENT FROM THIS AGENCY!!!!!
Where do I start.
First of all a few days into the letting we were left with no heating or hot water FOR THREE DAYS and when we tried to get through to the landlord/lady she inconveniently could not be reached until threatened not to pay rent. A violation of human privilege.
I left the property almost 9 months ago and I am frequently receiving messages and calls from bailiffs and water companies telling them I owe them money and that they will stain my credit score if I do not pay, which whitegates also said they would cover. The fact they have accessibility to me means they breached data-protection by disclosing my name, personal address and date of birth etc.. There is no way they should have my details as I never signed a contract with any company other than whitegates.
Whitegates is a truly pathetic agency with no regards for it's tenants, especially students. Plenty more happened which I would be happy to disclose to anyone who would like to get in touch.
Please do not use this agency, you run at your own risk if you do and they have left over £1,000 of debt which companies are now saying I am liable for which include water bills (which whitegates should cover as stated In the contract and if we go over the limit we pay the money directly to whitegates) and Council tax (which students are exempt from)
Again, DO NOT USE THIS AGENCY
Edit: Seen the response
1st- My main concern is not the outstanding bills, but it was the fact I was not able to get someone to repair heating and hot water for three days, even when persisting with calling them.
2nd- Water bill WAS included for the year I was there and whenever we had gone over the limit we were provided, the estate agent at WHitegates said Whitegates themselves would contact us but here I am a year later getting a call from a different water company I have never heard of and that I never signed a contract with calling my phone saying I owe money. Also if Data Protection was not breached then how would they get my number and know my address?
I do not need to speak to anyone to rectify anything as I have paid everything to do with Whitegates, the only company I signed a contract with.
I just want anyone reading to look at other Letting agencies as they are more likely to provide a better service than this one.... Read more
Tenant
16th Mar 2020 (4 years ago)
T Novosel
Great service, very quick.
They allowed pets.... Read more
6th Mar 2020 (4 years ago)
R Swanson
I've just sold my first flat in Coventry city centre after 9 years of ownership. For 8 of those years the flat has been rented out with Whitegates and they've provided an excellent service. John Madden and the team have been first rate with their communication, their location and value for money. I thoroughly recommend using Whitegates for all your residential lettings and sales. Thanks again!... Read more
Seller
4th Feb 2020 (5 years ago)
P subhra
Excellent service well done and thanks to Rebecca Franklin and the team . Would really recommend this team... Read more
2nd Dec 2019 (5 years ago)
J Nová?ek
The only decent estate agent I've dealt with. It wasn't perfect, but for estate agents standards I was very satisfied - quick with dealing with issues and maintenance, fair, no trouble getting our deposit returned and didn't try to take our deposit from us for ridiculous things. Made our uni life easier during our final year.... Read more
Tenant
23rd Oct 2019 (5 years ago)
J Shinn

Having to go to small claims. We’re a brilliant Team until I drove away having paid my final balance and taking keys for a property that isn’t fit to be let. On fairness they don’t manage this property however, having contacted them 43 minutes approx. Later to advise of the situations that actually they were the professional body involved in I was told to contact the Landlord himself-given no advice wouldn’t cancel the transaction return a call or reply to an email. Told me to contact my Solicitor which I have now done. Bear in mind 1. The reply to the other negative review and 2. They were the nicest people ever and this attitude kicked in within an hour of my paying my final balance (which they have told me is with the Landlord, TdS absolutely not true and if the response dates to challenge this I do have proof and I will start shouting a lot louder). They have shirked any responsibility from there on out despite it being in my contract they they receive the first month anyway. I am actually not a keyboard warrior at all but as this company had acted so u professionally in my opinion and in addition don’t have either the common courtesy, common sense or human decency to respond to me to my face or even via phone -I don’t think I’m hiding behind anything so again this hiding behind a keyboard just will not wash. I was quite happy to visit the office to discuss, take a meeting at a suitable venue or even just discuss over the phone again, not me hiding and I don’t have anything TO hide. Anyway, this is the nightmare of an experience I am still going through so if you are considering using this Agency -please take it on board. I also had regular weekly calls from them therefore, I don’t see what actually warrants the anger thrown at the previous negative review. I can however, assure the author that if you wish to reply to this don’t bother with the damage to small business victim approach how about, actual customer experiences with a business that should be even smaller if it does not act appropriately, professionally or with due diligence and a solid after care process.... Read more
Landlord
3rd Oct 2019 (5 years ago)
F ahmed
The worst agency in Coventry with the rudest employees.... Read more
20th Sep 2019 (5 years ago)
P Mistry
Great friendly efficient service by the whole team at Whitegates... Read more
29th Aug 2019 (5 years ago)
L Carter
Used Whitegates for a few years now. Efficient, professional and trustworthy in my experience!... Read more
23rd Aug 2019 (5 years ago)
JonnyScotland
Top team quick response and efficient service. Thank you :)... Read more
3rd Aug 2019 (5 years ago)
N Ivanchuk
I have recently rent a property in Coventry using Whitegates Estate Agents.
All members of this agency are very friendly, responsible and ready to help you, especially Lauren who helped us during the rental process. I would highly recommend them to everyone looking for sell or let their property.... Read more
Tenant
21st Jun 2019 (5 years ago)
M Holmes
I have recently sold my property in Coventry using whitegates estate agents. The experience was made a lot less stressful for me due to the constant updates on the progress of the sale. Lauren in the office was particularly helpful and always got back to me with prompt responses to any questions I had along the way.
I would highly recommend them to anyone looking to sell their property. Thank you... Read more
Seller
4th Jun 2019 (5 years ago)
I L
Not bad... Read more
15th May 2019 (5 years ago)
D Andrews
As a first time landlord I was very apprehensive as to how complicated the letting process would be. From meeting Lauren at the property initially , to my subsequent calls to the office Lauren and the team have been so helpful and friendly. Looking forward to working with them.... Read more
Landlord
10th May 2019 (5 years ago)
R Nolan
Good job.... Read more
4th May 2019 (5 years ago)
C Dee
Whitegates were brilliant with me. Nic inparticuar met my needs in a very friendly, respectful and professional manner. He made me feel able to trust the buying process aswell as put me intouch with the UK's leading mortage brokers. I highly recommend them.... Read more
Buyer
25th Apr 2019 (5 years ago)
B Johnson
Been renting through Whitegates for almost 4 years now. Always fast to respond to any issues staff all very helpful, absolutely no complaints.... Read more
Tenant
16th Apr 2019 (5 years ago)
S Rombach
Friendly and he’s working staff, have let my house through then for 4 years and never had a problem.
I’m contacted whenever there’s a fault at the flat and am in regular contact about all matters that requirement attention.
Furthermore, my flat has been rented pretty much every day since I let it with them.
Would definitely recommend above all others.... Read more
Landlord
10th Apr 2019 (5 years ago)
My experience with John Madden from Whitegates has been first class. John helped me every step of the way nothing was too much trouble for him. He also helped my friend sell his property very quickly and get him a good price. Thanks so much John I wouldn’t hesitate to use your services again. You were friendly professional and got me through a awkward situation which you made easy for me. You treated me like a friend and words cannot thank you enough for all you did.my sincere thanks to you.... Read more
Seller
8th Apr 2019 (5 years ago)
S Shiell
Nic & John were great with the sale of our house. Both went above and beyond to make it as smooth as possible!... Read more
Seller
5th Apr 2019 (5 years ago)
E Makin
Whitegates of Coventry are superb for landlords. We have used them for over 10 years and find that they can be relied on to give us the service we pay for. Void periods are also kept to the minimum so they are cost effective. Good people to work with...you can trust them... Read more
Landlord
3rd Apr 2019 (5 years ago)
L Sadh
I recently sold my house with white gates. It was on the market for 1 year and no estate agent could get me a potential buyer. But thanks to Whitegates. Particularly John has been very helpful and found me a buyer and closed the deal. John would always reply to emails and calls. He was always positive and friendly.He helped me understand a lot of legal terms. Very thankful to John.... Read more
Seller
1st Mar 2019 (5 years ago)
M G
Called the agency to ask for more information about the amount of rent that was due to be paid, the lady who picked up the phone was incredibly rude, gave no information whatsoever and just hung up the phone. Considering the agency fee they charge for their services, this was completely unacceptable.... Read more
1st Feb 2019 (6 years ago)
Y sharma
After searching for a house to rent for 2months,my search ended after contacting Whitegates.Really professional,proactive and understanding team.My whole application was completed within 4 days after viewing the house unlike other agencies.Many Thanks to Anna Stevens and Whitegates.Smooth move in,fair documentation and fees structure.Would recommend to everybody looking to rent or buy a house.... Read more
Tenant
6th Jan 2019 (6 years ago)
B krezel
I've been dealing with "Whitgates" for over ten years. I cannot speak highly enough about David and his team. They are always helpful and professional, dealing with every issue efficiently.
I have no hesitation to recommend this estate agents to anyone.... Read more
Landlord
27th Oct 2018 (6 years ago)
S Rajah

Do not use this agency!
They were very helpful to help me find a place to live at the beginning but after I moved it, they were not helpful at all.
I was locked in the flat as the door lock jammed. And had to wait until a contractor came out and then received a call from the agency telling me I will be charged for this as ‘nothing was wrong with it,’ but I don’t understand why they think I would randomly lock myself in and miss my lectures on purpose.
As for the inventory, the flat was not in the best condition to begin with but when it came to moving out they had blamed it on me. I had sent them a video of the flat prior to me moving showing them the broken wardrobe, but they tried telling they fixed it and I had apparently broken it again.
They stated they will charge me an extra months rent fee although my tenancy ended on a specific date but they was sneaky and said I still had to let them know the date I was moving out which was obvious.
As for my deposit, I was told I would get this back in 30 days of my end of tenancy. It’s been over a month and still I have not got it back. I have emailed a few times and when I really got annoyed now they are telling me I need to send final proof of bills which they could have asked me before to sort this earlier. They probably thought I forgot about my deposit as they made me wait so long!
To be honest, I will never go back to whitegates! If you would like a suggestion, I would recommend envisage agency and the end of far gosford, they are lovely! I used them for my first year at uni, they were so so helpful, and I absolutely regret not going back there!... Read more
Tenant
28th Aug 2018 (6 years ago)
L Howe
I have recently rented a one bed house with Whitegastes and am impressed. My main communication with the company has been through Nic who is very helpful and always tries to respond promptly.
Compared to other companies I’ve used like werentcoventryrooms, Whitegastes are very efficient and always available to help promptly.... Read more
Tenant
22nd Aug 2018 (6 years ago)
J Barber
They were okay, helped me find a pet friendly place by asking a landlady if she would be happy to have my small dog on the premises. Any issues were swiftly dealt with. However, make sure you're on top of them contractually when you leave. I had to remind them of their deadlines to confirm deductions from my deposit and the return of my remaining deposit, both were done at around 5pm on exactly the final day after my chasing. Their excuse was that staff were on annual leave. Aside from that they were fine, though.... Read more
Tenant
9th Aug 2018 (6 years ago)
Y Bleux
Nic was really helpful during the whole process, along with John, and made sure everything was really quick. Though I wasn't in Coventry to deal with Whitegates face to face, they made everything so simple with online signatures for the lease. Brilliant!... Read more
Tenant
20th Jul 2018 (6 years ago)
E Philo
I was new to the area and getting my own place with Whitegates was so easy - Nic found the perfect place for me and made the process so much simpler! Very nice team :)... Read more
Tenant
17th Jul 2018 (6 years ago)
D Gandham
Just rented out my property again through Whitegates in Coventry
Once again excellent service and a very smooth process from start to finish. Customer Service was brilliant and my tenant is also very happy with the service she has received.
Thank you Nick and Lauren much appreciated
I would recommend this Agency to my family and friends.... Read more
Landlord
5th Jul 2018 (6 years ago)
K Clement
we have experienced excellent service from whitegates . when we decided to move from the rented property the transition was extremely smooth and our payments were made in time . When I hear people having issues with estate agents , I think I was lucky to be associated with whitegates because it was great dealing with them . I would recommend whitegates to anyone looking for rented acco.... Read more
Tenant
17th Jun 2018 (6 years ago)
L Fuller
Cannot recommend Whitegates enough, they have been fantastic at finding me great tenants every time I have had a vacant property. Nic and the team keep me up to date with all aspects of the search. Very impressed at the speed of finding the tenant, in most cases the properties have only been available for a few days before multiple credible applications have been submitted. Great work guy, many thanks :-)... Read more
Landlord
24th May 2018 (6 years ago)
M Everall
As a landlord I have been with Whitegates Coventry for 8 years. During that time I have been provided with impeccable service from a well managed team both for letting and for purchasing. Living away from the area I have peace of mind in the knowledge that any issues with my portfolio are dealt with expeditiously while keeping me well informed. I would, and have, recommended David and his team without reservation. Thank you, and may our excellent working relationship long continue.... Read more
Landlord
4th May 2018 (6 years ago)
I Patrick
We have moved house on several occasions over the last 20 years and used Whitegates
Coventry to assist in the sale of our last property.
We cannot recommend their staff more highly for their help and expertise. Helping us find a buyer and securing the best price. Going the extra mile to ensure that any issues were dealt with as efficiently as possible ensuring our sale progressed without any problems.
We were very pleased with the quality and professionalism of the service we received and would recommend Whitegates without hesitation.
Should we find ourselves moving again in the future we will certainly be using these agents again.... Read more
Seller
3rd May 2018 (6 years ago)
A Garbett

It’s not very often I do these things but when you have amazing service somewhere, I think others should know about it.
I started using Whitegates in Coventry in about 2002 when, as a landlord, I used them for finding a tenant for my rental property.
The flat hasn’t been empty once (it’s now May 2018) with Whitegates finding me suitable tenants in all this time (I’ve had about 6 - 8 different tenants in that time) so as a tenant finding service, they cannot be faulted.
More recently, I’ve had to put my flat up for sale to release some money and again, the service I’ve had from them has been second to none.
I’ve dealt primarily with Richard and John who have been absolute superstars.
They’ve phoned me when they said they would, gave me regular updates and have kept me informed with any and every step of the process.
They worked damned hard in getting my property sold and I can’t thank them enough.
Would not hesitate to use again or recommend to anyone.
Thank you Whitegates!... Read more
Seller
2nd May 2018 (6 years ago)
F Jedrejak
Whitegates were friendly and helpful from the start, they achieved a good price for my property. They were always available and whilst they offered me advice they allowed me to make my own decisions. Thank you to Richard and John... Read more
Seller
27th Apr 2018 (6 years ago)
V Leigh

Moved into a property last September expecting to find it in good condition especially since we were told repairs would be made to things when we viewed the property. It was in a bad condition with lots of repairs needed doing. The inventory was 90% wrong and we also received it late. They lied about the fact we had reported repairs. We were in the property 6 months and one repair was only done the week before we moved out. Another (rotten back door) wasn't done at all. Of course whitegates blame the contractor for being too busy etc. Another urgent repair took 5 weeks before they even came to look at it even though I said it was urgent multiple times over the phone. You have to keep chasing things up and can't leave them to do it themselves.
They seem to be amateur agents with a lack of knowledge on simple things that they really should know about. They have bad practices, one of which Coventry city council told me was illegal. (Holding a deposit until proof of council tax is paid)
They didn't return our full deposit and made a deduction themselves which they had no legal right to do. This has now been rectified after threats of taking it further if they didn't transfer the full amount.
Even when provided with hard evidence they don't take responsibility. . I would recommend you avoid like this estate agent... Read more
Tenant
27th Apr 2018 (6 years ago)
V Killampalli
I was very impressed with the Friendly Service Provided.
I have had the pleasure of interacting with two generations at Whitegates Coventry. Fourteen years ago for Rental Arrangements and earlier this year for Sale Services.
The entire team is Committed, Approachable and very Friendly and always happy to help or get things sorted for you.
Well Done and Keep it Up.... Read more
12th Apr 2018 (6 years ago)
E Laskar
David and the team have been managing my property for years and have provided an excellent service. The team are friendly and communicate with me on a regular basis. They have continued to get a fantastic rate for my property. Thank you!... Read more
Landlord
23rd Mar 2018 (6 years ago)
R Sood
Brilliant service, very friendly atmosphere.good one to one services.excellent at looking after my properties.... Read more
Landlord
22nd Feb 2018 (6 years ago)
C Smith
Whitegates have been managing my properties in Coventry for 10 years and I have always received excellent service. I would say that David and his team work extremely hard and go the extra mile to ensure a great service. Communications are prompt, accurate and courteous. I would recommend them to anyone who is considering letting out a property... Read more
Landlord
27th Jan 2018 (7 years ago)
G Lyall
Whitegates have managed my properties for several years now and myself and all the tenants we have had have always been exceptionally pleased with the service they offer. They offer a very professional service and always deal with any issues immediately. The staff are all exceptionally well trained -they are obviously a happy and experienced team I would not hesitate to recommend them.... Read more
Landlord
26th Jan 2018 (7 years ago)
E LouiseXo
Initially used Whitegates to manage a property I was renting out. Tenants were sought promptly meaning I didn't miss out on rental payments for the 10 years I did this. Subsequently used Whitegates to sell the property too.
I always found the staff on both the lettings and sales teams to be helpful and courteous, and always willing to provide help and support when needed.... Read more
Seller
5th Jan 2018 (7 years ago)
A Dunne
Really speedy service. I was in touch at various points of the process and he helped to move things along when other parties were trying to drag their feet.... Read more
4th Jan 2018 (7 years ago)
R Jas
Whitegates Estate Agents in Coventry are a highly professional and committed team.I have been a landlady with them for the past 12 years.The staff are committed,professional and determined to get things done and they all work together as a team.I cannot fault them.
To carry out repairs or any problems with tenants,they have always been very efficient.
I have words of high appreciation for the management too who has trained the staff to such a high standard.I would recommend Whitegates to anyone who is interested in renting and selling there property.
Whitegates will do an excellent job for you and you wouldn’t be disappointed.I can certainly say that I found Whitegates exceptional and believe that they are the best Estate Agents in Coventry.... Read more
Landlord
20th Dec 2017 (7 years ago)
M Lyth
I currently let one of my properties through Whitegates Coventry and have found them to be very proficient over the past 2 years. After a very high number of viewings I was able to choose the ideal tenants! And have had no trouble since. I would highly recommend them and would say they are very competent at what they do.... Read more
Landlord
13th Dec 2017 (7 years ago)
C Devonport
Wish i could give them zero. Basically threatened to end our tenancy when we repeatedly asked for an outstanding issue to be fixed. Seemed very reluctant to allow us to speak to the landlord to resolve issues. Overall extremely unprofessional.... Read more
Tenant
5th Dec 2017 (7 years ago)
I Jones
Terrible agency. 1 star is too many for them. I am a landlord in the Southwest and thus have some experience with agents from both sides as it were. My wife and I were living in Coventry for 18 months and hence renting. Everything with Whitegates was too much trouble. Everything came with an administration charge. The check-in and check-out documentation was inaccurate. Ultimately Whitegates with discourteous and very much gave the impression that they didn't like tenants. Avoid if you can.... Read more
Tenant
27th Nov 2017 (7 years ago)
L More
Ready to prey on the weak. Beware not to trust these people, they pretend to be professionals but they treated me badly and took advantage of me being in need. Avoid at all costs.... Read more
17th Sep 2017 (7 years ago)
D S
Excellent friendly team who helped me quickly find a flat when starting a new job and proved reliable and helpful throughout my tenancy. Very happy and recommend !... Read more
Tenant
14th Apr 2016 (8 years ago)
J Smith-Kent
Have been consistently helpful - have provided a great service to me as landlord over 3 years, Staff have been prompt and fair to tenants, and always try to do a good job.... Read more
Landlord
19th Feb 2016 (8 years ago)
R molina
Full availability, friendly staff, fast with the answers and always ready to help.
100% happy with Whitesgates Coventry... Read more
6th Feb 2016 (9 years ago)
N Avrg.
Sadly one of if not the worst agency I have dealt with, SOME of the representatives are extremely rude, uncooperative and hands down just disregard any information I have given that should have been forwarded to the landlord. Id very much advise NOT to try and make a deal with this agency as soo youll find out they dont actually care about the service they provide and would only like to suck the money out of you dry. This coming from 2 people which didnt have money issues at all.... Read more
25th Jan 2016 (9 years ago)
K kaska
(Translated by Google) My rating .... zerooooo I have been waiting for an apartment for 3 weeks twice postponed the date of introduction. I am convinced that they are terribly bizzzi the worst mixing agency I have met with !!!!
(Original)
Moja ocena....zerooooo czekam na mieszkanie od 3 tygodni dwa razy przekladali termin wprowadzenia sie.twierdza ze sa trasznie bizzzi najgorsza agencja mieszaniaowa z jaka sie spotkalam!!!!... Read more
12th Nov 2015 (9 years ago)
N Mann-Harwood
They were terrible, not only did I pay £60 per month for what I thought was a fully managed serves, only for them to sit on their back sides and do nothing whilst I did all the work, but the staff were abusive and insulting to me and my tenants, they refused to help out in even the simplest situations and they couldn't even manage to get the agreement right.
When I tried to complain I was told that my concerns were merely "Ridiculous diatribes" they NEVER admit when they are wrong and took thousands from me.
I tried to get my money back but was told that it was my own fault they got it wrong.
DO NOT USE WHITEGATES EVER!!!!!!!!!!!... Read more
Landlord
10th Nov 2015 (9 years ago)
P Zhao
Intentionally delays the liquidation of deposit, and makes some irrational subtractions for international students. Their email address on the website is even not available!
Renters please do with caution.... Read more
Tenant
24th May 2014 (10 years ago)
E Loughman
Flew into UK for one day only to view properties in Coventry. Had a viewing lined up with them and informed them I was only in Coventry for a short time. Arrived at the property early, and called them when the scheduled viewing time arrived to notify them I was at the property. I was told that the agent would be with me shortly. I waited for 15 minutes and called Whitegates again when no agent showed. I was informed that the agent should be there, and that they would call me back shortly with an update. Waited for over 30 minutes, with no sign of the agent and no call from Whitegates. I would not have minded them being late, but not even getting a courtesy call after they never showed I found to be very rude. After dealing with numerous agencies that day, I can say Whitegates were by far the worst. I would advise people to stay away from them.... Read more
31st Jul 2013 (11 years ago)