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HouseWorth
© GetAgent Limited 2025
- William H Brown - Chelmsford
William H Brown - Chelmsford
Closes at 6:00pm
2-3 Duke Street, CM1 1HL
Since 1890, William H Brown have been an industry leader in estate agency, across a network of branches. Our Chelmsford team uses their knowledge and experience to create bespoke marketing plans, ensuring your property journey is both effective and personalised. Whether you’re looking to sell, let, buy or rent, we can help! Plus, we can provide you with access to all those additional property services that you’ll need along the way.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Accreditations
William H Brown - Chelmsford Reviews (232)
Have you used this agent?
87%
6%
0%
0%
6%
All (232)
Seller (40)
Buyer (26)
Landlord (37)
Tenant (44)
General (85)
A Uzzaman
They deserve ZERO, disgusting service, I have been chasing them for months, they acknowledge first and totally ignore the request, to get someone on the phone is impossible, the person you looking for is always out and the person take the call and supposed to pass the message perhaps bin the message after the phone call, it's been the case for last 2 months, I am not recommend them for any of their services, stay away from these unprofessional people.
11th Jun 2025 (5 weeks ago)
Anonymous Landlord
Recently I engaged with William H Brown in Chelmsford Branch, in regards with my tenancy. The Overall Experience was good, before commencing tenancy got last minute issue with safety regulations, But William H Brown team get into that and help me to sort in quick turn around time, which was excellent from house owners point of view. Also they are professional and flexible. Want to say thanks to Jamie House and his team who helping me complete the whole process smoothly.
Landlord
24th Jan 2025 (24 weeks ago)
Anonymous Tenant
I had a fantastic experience with Williams H Brown in Chelmsford! They were incredibly helpful and attentive, guiding us to find the perfect flat that met all our needs. Their local knowledge and dedication made the process smooth and enjoyable. Highly recommend their services! Thank you,
Tenant
30th Oct 2024 (8 mo. ago)
Anonymous Tenant
Great Support and friendly consultants with a great efford. Thank you Mr. Syed.
Tenant
2nd Oct 2024 (9 mo. ago)
B Ossai
Weldon Syed Termezi for your help.. you made it easier for me to get an apartment without stress. Thank you.
Tenant
13th Sep 2024 (10 mo. ago)
B Jeapes
Excellent service. Dealt with all viewings and kept up to date at all stages.
11th Sep 2024 (10 mo. ago)
B Jeffrey
William H Brown were exceptional whilst dealing with our move from the moment Megan telephoned me to advise a property had just come to market I might have interest in to arranging viewing, all the way through the fro by purchase to completing they were in regular contact to let me know how things were going and answer any question I had
I have used a few different estate agents as I have moved quite a few times and have found William H Brown to be the most helpful and would recommend
Buyer
11th Sep 2024 (10 mo. ago)
A Ryadi
A very very calm place and safe quarter !
You so much appreciated for your services
1st Sep 2024 (10 mo. ago)
P Ashcroft
Advertised and showed lots of clients round, then put to modern auction. Still not completed unfortunately and didn’t get preferred price.
Seller
30th Aug 2024 (10 mo. ago)
1 Savage
Do not use William H Brown lettings Chelmsford as you’ll find your family and yourselves homeless….. Placed a holding deposit 2 months ago, immediately after this any professionalism disappeared completely…. Moving in date pushed back a week, no response to emails or phone calls, colleagues promising messages to be past on didn’t happen….. Moving in date then just became irrelevant to William H Brown Lettings….. Removal Company booked, time taken off work and 5pm Friday absolutely no dialogue or communication for Mondays move…. Lots of other issues but as William H Brown aren’t the property managers it’s not Jamie Houses responsibility to make you aware of these problems and issues in a timely manner…. Safety, security and integrity issues that weren’t brought to market or disclosed…. Deceitful behaviour….
Tenant
16th Aug 2024 (10 mo. ago)
B khan
I had a great experience with them. I really appreciate the efforts and professionalism from there staff specially Mr. Syed and his senior managing letting team Leader Mr Jamie
2nd Aug 2024 (11 mo. ago)
D Shakeel
Fantastic service. Specially Syed did a very good job finding us a lovely flat for renting. Five star service.
Tenant
2nd Aug 2024 (11 mo. ago)
R Ahmed
A wonderful experience with William H Brown, we needed to move house urgently and Syed Termezi supported us all the way, and on the one occasion where he was unavailable the rest of the team aided all of our questions beautifully. Any concerns or fears we had regarding our situation or the time pressures we had, we were 100% reassured. Whenever we had any questions or complications with the references Syed was very quick to get back to us and resolved all our problems with speed and wonderful professionalism and in the end everything worked out great. Thank very much to Syed and the rest of the William H Brown team.
Tenant
2nd Aug 2024 (11 mo. ago)
M Zygaj
Rob Jones at William H Brown offered us lots of support with getting our first mortgage sorted. He explained different options to us and was always keen to answer our questions. We'd recommend his services to anyone!
17th Jul 2024 (11 mo. ago)
Anonymous Homeseller
Charlotte and Mason provided a very good service throughout the sale of the house. Easy to communicate with and tried to help at all times.
Seller
17th Jul 2024 (11 mo. ago)
QuemuelBA
Said is a great agent, he was able to respond quickly to my inquiries and I'm happy with the flat he found for me.
Tenant
15th Jul 2024 (11 mo. ago)
Y Zouine
I simply wanted to say thanks for finding us a flat so quickly. And Syed in particular was a huge help right there.
Tenant
14th Jul 2024 (11 mo. ago)
C Crabb
We have recently moved and have had excellent service from William H Brown in Chelmsford. Mason and Charlotte, were first class. Very helpful always returned calls and kept us up to date on a regular basis. We have even had follow up calls making sure we didn't need any further assistance. Our move was made so easy and calm at what could of been a stressful time. Thank you Charlotte and your team. I would certainly recommend you going forward.
13th Jul 2024 (1 year ago)
Adel
Professional and excellent service. All the staff are friendly and helpful. (Jamie, Syed, Connor, etc.) Highly recommended.
9th Jul 2024 (1 year ago)
A Adebanjo
Professional per excellent is the only word to describe my experience at William H Brown. It was a great adventure and quality service from viewing to moving in. From young and handsome Syed conducting the viewing exercise and the ebullient Jamie perfecting the paper works. Waoh, the team at William H Brown are the real deal. Thank for for a great service
Tenant
30th Jun 2024 (1 year ago)
Michella
We cannot speak highly enough of Sally at William H Brown. Throughout what was supposed to be an eight-week process that stretched into an arduous eight months, Sally was our constant pillar of support. Her patience, perseverance, and proactive communication were truly fantastic!
Sally called us regularly, always providing updates and reassurances, never letting us feel forgotten or neglected. She went above and beyond to move the process along, tirelessly working behind the scenes to ensure that every obstacle was addressed promptly and efficiently.
Her commitment and positivity made a significant difference in our experience. Sally's professionalism and genuine care for her clients are unparalleled. We are incredibly grateful to William H Brown and especially to Sally for all the hard work. We highly recommend her to anyone in need of a reliable and compassionate real estate agent.
Thank you, Sally, for being our pillar through this challenging journey!
Additionally, although we didn't deal much with Rob, our broker at William H Brown, we want to thank him for finding us the best deal and for his good sense of humour!
28th Jun 2024 (1 year ago)
M Nair
The service has been really helpful and Jamie in particular supported with each and every single steps of processing…. Much recommended ????????
30th May 2024 (1 year ago)
R wherton
Very strange company. I wouldn’t trust them selling my house. I just had a viewing for tomorrow confirmed, property in question hasn’t sold yet after a few viewings but had some offers on the table and Emma told me that the offers were over the asking price as they listed the property too cheap (which I agreed with) and that I was prepared to go over the asking price and continue with the viewing as arranged. Just as I said that, I was put on hold and told by Emma no more viewings on this property. I would be extremely unhappy if I was the seller and my estate agent was turning away chain free sensible buyers. Property in question - tabors Ave Chelmsford.
27th May 2024 (1 year ago)
S Najib
I recently relocated to Chelmsford all with the helpful from Jay & Connor. Thanks for being very informative, helpful and supportive throughout the whole process.
25th May 2024 (1 year ago)
I Fontagio
Thank you Jay & Connor, for both being so proactive and helpful in finding me my next home.
Buyer
8th May 2024 (1 year ago)
Anonymous Homeseller
Very helpful and always available for updates
Seller
6th May 2024 (1 year ago)
M Nadeem
Probably the most unprofessional bunch I have ever come across. Jay Tarri was supposed to show us around for a property, had us booked a week in advance and showed up without a single clue about the property. Then he made us wait outside the property for 45 minutes because he couldn’t find the keys. Then he went on to offer to show us another apartment and asked us to wait 25 minutes (he had to get the keys from the office), we waited and then we got a call from him asking us to get to the postcode. We got there and he calls us to tell us he will be 15 minutes late. I complained on the official number, i think it pissed him off so he refused to show up for the viewing. He told us it will take a while still so we were forced to cancel the viewing. I don’t know if it’s racial profiling or what but we will not be using William H. Brown again. Incredibly unprofessional and rude service. What a waste of a whole day.
4th May 2024 (1 year ago)
N Tam
William H Brown has just helped us to rent a new apartment in Chelmsford. The staff are very nice and supportive, especially Jay Tarri who responded to my inquiry and managed to arrange the viewing quickly, and finally assisted us to complete all the process effectively!
Tenant
30th Apr 2024 (1 year ago)
B Flood
Excellent service from Jay who helped us out on relocating to Chelmsford. He was extremely professional and knowledgeable assisting us with any questions we had about renting. 10/10.
Tenant
30th Apr 2024 (1 year ago)
G Bozkaya
Me and my husband would like to thank Connor, Jamie and Jay for their huge support and help with all procedures in the our house rental process. They were always helpful, friendly and problem solver. We are very happy to work with them :)
Tenant
16th Apr 2024 (1 year ago)
G Peter
Outstanding agent .
10th Apr 2024 (1 year ago)
M mourshed
They are responsive comparing others.Met Jay,he is professional and very good communicative.Happy to have him for my lettings
Landlord
16th Mar 2024 (1 year ago)
D Fadokun
It was nice working with Jamie, Jay and Connor.
15th Mar 2024 (1 year ago)
B Kotari
Good service provided by team
Thank you to all who working in William h brown
29th Feb 2024 (1 year ago)
M Cerson
I have recently rented out my property and was impressed with W H Brown in Chelmsford from making my initial enquiries. Everything went very smoothly and found both Jamie House and Connor Selvey very supportive throughout the process. Highly Recommended.
Landlord
9th Feb 2024 (1 year ago)
P Lovelace
One very rude member of staff calling out in background trying to tell me that a seller would not accept an offer I proposed, very unprofessional and rude especially as my offer was accepted!!!. The member of staff I dealt with was quite helpful and pleasant but could have made more effort in finding a garage key which was hanging up with other keys, this meant although purchasing the property I still have not seen inside the garage!!
Buyer
6th Feb 2024 (1 year ago)
A
Great promot service, was able to get a viewing sorted quickly.
Jay had a laid back and informative approached, showed me around whilst filling me in on the location, landlord and other property info.
Hardly had any questions by the end of it and had a great chat, thanks!
3rd Feb 2024 (1 year ago)
P Chivate
Hello, I am newly shifted to Chelmsford and looking for rented property and really liked the services offered by William H Brown, very supportive team. and Mr. Jay Tarri is really a nice person to explain all the details about the property and the deals. Thank you.
1st Feb 2024 (1 year ago)
A Allen
Rob was fantastic, I was skeptical about seeing another mortgage broker but glad I did now as my mortgage per month is much lower! Thanks so much rob xxx
1st Feb 2024 (1 year ago)
T Thompson
Our experience of William H Brown Estate Agents has been excellent,the agent who came around was friendly eloquent in his explanation, we choose them above the rest because of this agents initial professionalism, friendliness and knowledge of selling and buying a home.
Seller
28th Nov 2023 (1 year ago)
D bucalaete
Brilliant team! Go for it as they are very professional
24th Nov 2023 (1 year ago)
A bucalaete
I can’t praise enough the team in Chelmsford!! So profesional! Ash, Rob, Sally! I only called to see a house in Chelmsford that was not a great option for me and my husband and then you guys recognised the needs straight away, worked so fast, always answered the phones and always had an answer to my questions! I will always come back or recommend you to friends and family!
21st Nov 2023 (1 year ago)
S Parry
I would definitely recommend the team At Chelmsford from Valuation through to sale and completion. My sale fell through, but within weeks my house was sold again. Sally was amazing always, available to give an update and support throughout the process.
Seller
14th Nov 2023 (1 year ago)
M Summersby
Good bunch of guys, we’re in the ball with my sale and got things moving when I needed them to. No complaints.
Seller
13th Nov 2023 (1 year ago)
B Channel
I am happy with the service l got from Willam H Brown Estate Agent.
All the process went smoothly and ended well.
Thanks Sally and the team.
Alex Ossai
13th Nov 2023 (1 year ago)
L Guilder
Ashley in the Chelmsford branch was very helpful in my recent application for rented accommodation, he was polite, professional and very competent and answered all of my questions, he kept me well informed of the progress. My application has been successfull and i cannot rate him highly enough
Tenant
11th Nov 2023 (1 year ago)
Anonymous Tenant
Ashley in the Chelmsford branch assisted me in a recent rental application and was very polite, professional and competent in answering my questions and he also kept me informed of the progress. The application has been successfull and i would highly recommend William H Brown and especially Ashley Whitaker
Tenant
11th Nov 2023 (1 year ago)
J Abegglen
As a first time buyer the process was pretty unknown to me! The team at William H Brown were very helpful and kind! Special shout out to Ash who handled any hiccups along the way, and spoke directly with advice that was best for me!
Thanks to all at the team
Buyer
9th Nov 2023 (1 year ago)
Anonymous Homeseller
Outstanding customer service
Seller
3rd Nov 2023 (1 year ago)
Anonymous Tenant
Genuinely impressed at their services, attention to details and communication. Definitely top tier.
Tenant
2nd Nov 2023 (1 year ago)
K Chowdhury
As a first time home buyer the whole process can be pretty daunting however, I think I’ve met a mortgage broker for life. Initially spoke to a total of five mortgage brokers before proceeding with Lucy at William H Brown. A huge thank you to Lucy Swift who has been accommodating throughout the whole process. Has gone above and beyond to support and help with this confusing home ownership process. I’ve already highly recommended Lucy, and if you are going for a mortgage application and in need of a broker, I can’t recommend Lucy high enough So nice to speak to someone who speaks to you like a human being rather than a machine talking back at you. In all honesty, I needed the process really simplified. As it’s been completely new and scary territory for myself. But nice to talk to someone on a level, but also someone who is super professional. if you’re in need of a broker, Lucy Swift is the one.
Buyer
25th Oct 2023 (1 year ago)
M Maldifassi
It was not easy to find a dog friendly house in the current market, but once we identified the property on the agency website everything was pretty straightforward.
Many thanks especially to Ashley
20th Oct 2023 (1 year ago)
M Ilusa
Had a great and wonderful experience with Bethan livings. Would recommend them any day anytime.??????
20th Oct 2023 (1 year ago)
D Fisher
Sally and Ash were amazing to work with to get my purchase pushed through. Would highly recommend them. Countless times they were chasing both solicitors to get the purchase over the line and handled everything with great professionalism. Very happy with service they provided
Buyer
16th Oct 2023 (1 year ago)
R Rani
I have been with WH Brown for 8 years as a landlady as I was recommended them by family friends when I was putting my home on rent. Always been satisfied however been very pleased with Ashley who has been very approachable, patient & understanding of my needs and also given me the best advice. I feel at ease when I liaise with him. Ashley is also very proactive and efficient. Recently Beth has joined the team I deal with and she has been very proactive, positive and again easy to approach. I am very grateful that on branch level I have their continued support and help. Jamie is more recent and he has been very informative with advice and honest advice to save me hassle etc. He has also been proactive in organising services.
Landlord
13th Oct 2023 (1 year ago)
P Laughlin
Great service as lettings agents. Very friendly and helpful. Special thanks to Beth and Jamie for their help through the process.
Landlord
30th Sep 2023 (1 year ago)
G Harvey
Such efficient service. Bravo!
30th Sep 2023 (1 year ago)
E Sampson
A rare lettings company in my experience . Friendly, kind , efficient , patient and non judgmental. Superb service . Thank you Ash and team !
Landlord
29th Sep 2023 (1 year ago)
N Nicolai
This is the second time I have called on the help of Rob Jones our Mortgage star! thank you very much for everything, as I said you are the best!!
29th Sep 2023 (1 year ago)
A Miller
Unprofessional. Reduced property price on listing ‘without’ permission and made countless errors. Very unapologetic about their mistakes. These errors affected the perceived value of our property resulting in below market rate offer. I would NOT recommend.
Seller
18th Sep 2023 (1 year ago)
U Abeke
Very lovely team you've got there. Ashley Whitaker and Jamie House? WOW! Their personalities,warm, amazing and hospitable. Even though I haven't met Ashley in person, after working with him through trying to let a property, it felt like I'd known him for a lifetime. Congrats on your wedding Ashley, a big shout out to your wife. Jamie's got such a lovely, lovely spirit, from answering all my many probing questions, to giving me a lift when I went for my viewing and of course how can I forget the lovely welcome home box of goodies he offered me with my house keys. Keep doing such an amazing work and a good team player.
Mrs Ufuoma Abeke
Landlord
5th Sep 2023 (1 year ago)
N Betteridge
Had a really smooth and overall excellent experience with William H Brown. Thank you to the whole team, but in particular my mortgage adviser Rob Jones, highly recommend him as he provided the best options to fit my needs, always responded by email and text promptly and an all round nice person.
Also recommend the lifetime mortgage service as for a bit more I’m now stress free for mortgage services going forward!
4th Sep 2023 (1 year ago)
R kumar
Highly Professional and Quality Service:-
Being in a time of where getting a rental property is absolutely impossible.But Bethan, Ashley and Jamie made what seemed like something so difficult,Easy and simple .
Bethan and Jamie was incredibly helpful throughout our rental process. Bethan and Jamie answered all queries we had promptly and in a friendly and knowledgeable manner.
William h brown team is professional and they tend to attend to matters with due diligence . we are highly recommend this agency .
Many Thanks again
By Geethumol Parappallykarottu Sasikumar and Renjith Kumar Muruthomkalayil Ravindran
Tenant
29th Aug 2023 (1 year ago)
D Hatton
From the very first meeting Lee Dillon and Ash Moakes have been professional and supportive. Their valuation was the highest of three estate agents and more importantly was achieved. Selling is a traumatic experience and I could not have been in better hands from start to finish. Highly recommended.
Seller
24th Aug 2023 (1 year ago)
N K
Rob Jones dealt with our case, the whole experience was friendly and engaging. Costs laid out for what they are so you know what your in for. No surprises. Quick and efficient. Thank you Rob
18th Aug 2023 (1 year ago)
J Zh
Their service was great. The service provided by Ashley Whitaker and Beth from William H Brown Estate Agents was excellent. Their commitment towards taking forward our renting property process was efficient and they replied me back for any enquiries on time.
Tenant
16th Aug 2023 (1 year ago)
P Transport
Ashley & Beth have been excellent help
9th Aug 2023 (1 year ago)
N S
Their service is the best in Chelmsford, guided me well since the day started looking for a home and even after my move-in, Professional and impressive!!
3rd Aug 2023 (1 year ago)
J
Mortgage advisor Rob has been a great help explaining our mortgage process for a first time buyer, managed to get into our property very quickly & hassle free! Very knowledgeable & quick correspondence :) Thank you Megan & Mason for also helping us organise viewings too! Would highly recommend
Buyer
3rd Aug 2023 (1 year ago)
H Wright
We have a rental flat in Chelmsford and decided to change agency. We approached Bethan and she was super professional, friendly and helpful and viewed our flat with her colleague; Ash. We were very impressed with their market knowledge and decided to use them as our agents. Their responses were always quick and they found us a new tenant within 24 hours! We hope our ongoing relationship with them is as efficient and personable.
Landlord
27th Jul 2023 (1 year ago)
K Wilkinson
Very efficient
26th Jul 2023 (1 year ago)
R Maloo
I had a great experience with William H Brown Estate Agents in Chelmsford, Especially Bethan and Ashley who are very professional, knowledgeable and responsive. They are always available to answer any questions. The team was friendly and approachable.
Thank you for making the process stress-free.
21st Jul 2023 (1 year ago)
D Schwimmer
Good service.
20th Jul 2023 (1 year ago)
D Devil
I called the agent today morning about the property enquiry in Oasis Court, Chelmsford., I checked the property consists of electric stove or gas stove? He said electric and I said unfortunately not interested with electric. As soon as agent came to know about my disinterest he disconnects the call in between the call. So rude, very very rude agent in lettings team. So, I would just thought of share my experience in google reviews & trust pilot.
Landlord
20th Jul 2023 (1 year ago)
S Nair
My experience with William H Brown Estate Agency was amazing. The service provided by Ashley and Beth was excellent.I am really impressed with the service.
18th Jul 2023 (1 year ago)
D Jones
I've been privately renting for a number of years now and I can safely say W H Brown EA has been my best experience thanks to Bethan and Ashley very professional polite/friendly and efficient, the process was extremely quick and hassle free.
Tenant
18th Jul 2023 (1 year ago)
T Feyisitan
I had a great experience with William H Brown team. Right from when i initially called to ask if the property was available. Beth was very easy to talk to and willing to answer all my questions. Selected a viewing date and she kept in touch on the day to confirm i was able to find my way. Literally one of the best agents i have ever worked with.
18th Jul 2023 (1 year ago)
D Patel
Easy to work, found a new tenant very quickly, great communication, can't ask for any more.
Landlord
30th Jun 2023 (2 years ago)
S C
Extremely positive experience dealing with both the selling and letting teams. Unlike other EA, they DO pick up the phone and the communication is very professional and knowledgeable. They gave invaluable advise in this tricky market. Extremely helpful since I am managing the property from out of the area. Much appreciated!
30th Jun 2023 (2 years ago)
S Gupta
It's a really difficult time for renters so we were very stressed about having to move house for work. From the outset Bethan and Ashley were amazingly helpful, honest, transparent and fair. They worked hard to help us secure a property and eased a lot of the stress. THANK YOU SO MUCH!
Tenant
25th Jun 2023 (2 years ago)
Anonymous Landlord
Special mention to Ashley who is an A1 letting agent!!
Landlord
8th Jun 2023 (2 years ago)
J Matthews
We had a wonderful experience working with the team in Chelmsford when looking for a property, Bethan Living our Lettings Negotiator has remained very professional throughout.
31st May 2023 (2 years ago)
L Bower
Had a really smooth experience finding a new house to rent. Ash and Beth went above and beyond to ensure the process was as quick and efficient as possible and kept us up to date with every development. Highly recommend the agency as well as Ash and Beth!
Tenant
31st May 2023 (2 years ago)
K B
Very happy with the service provided by the Chelmsford office in finding tenants for my property. I have used them before and will use them again as I am very happy with the service I receive. Thanks.
Landlord
31st May 2023 (2 years ago)
Anonymous Tenant
My partner and I were well pleased with their services.
Tenant
26th May 2023 (2 years ago)
S Buchan
Wonderful team, especially bethan livings. Nothing is to small for her, she will help with anything.
Look forward to working with you again in the future
25th May 2023 (2 years ago)
S Varghese
Bethan Livings Service provided with me could services.jamie ,Ashley
and all other staff deal in a friendly manner.and help In letting a good house
Landlord
25th May 2023 (2 years ago)
A Crisan
Very happy with the service at William h Brown especially Bethan livings
Cannot recommend enough
25th May 2023 (2 years ago)
K Dodd
I have been using the lettings team at William H Brown Chelmsford office for many years and found them to be efficient, freindly and very competent when it comes to marketting properties in the Chelmsford area. There is a little star in the team named Beth Livings who always goes that extra mile to ensure both landlord and tenant are fully briefed both pre-viewing and post viewing with regular updates during her following up the appointment. Very pleasant on the phone and in person Beth always has a cheerful greating even at 09:00 hours on a Monday morning.
Landlord
25th May 2023 (2 years ago)
A JOSEPH
Service provided by Ashley and Beth are excellent. Very helpful.
25th May 2023 (2 years ago)
? ??????
My experience with William H Brown Estate Agency was excellent! I would especially like to mention Ashley Whitaker and Bethan Livings. They organised the whole process of renting a property as smoothly as possible. I would recommend this agency.
Tenant
22nd May 2023 (2 years ago)
S khan
I have had the pleasure of communicating with Ashley Whitaker and Beth Living for a few months now and the service I have received is amazing. I appreciate their warm friendly but professional approach. Yes from my personal experience I would recommend William H Brown.
9th May 2023 (2 years ago)
D Palazzetti
Thanks for all your hard work, impressed with the service. A+++
29th Apr 2023 (2 years ago)
J Perry
Very smooth and professional. Given the climate of the renting market at the moment the whole transaction has been painless and smooth. I would highly recommend using these guys and specifically Jamie and Ashley who work as a great team.
Tenant
21st Apr 2023 (2 years ago)
P Knighton
Outstanding service from Sally Padrazolla and Megan Thake of William H Brown in the purchase of our BTL in Chelmsford CM2. Constant cajoling kept the pot bubbling and all went smoother than we could have imagined. They, the mortgage agent and the solicitors coordinated very well indeed, which made a big difference, I am sure. This is a genuine review, folks!
Buyer
19th Apr 2023 (2 years ago)
Anonymous Home Buyer
I found william H Brown to be a very good estate agent
Buyer
19th Apr 2023 (2 years ago)
K Chomyshyn
Good service all round
8th Apr 2023 (2 years ago)
Anonymous Home Buyer
Cannot fault the attentiveness and on-the-ball-ness of the Chelmsford team in getting us over the line with our purchase. And a very friendly office they are, too!
Buyer
4th Apr 2023 (2 years ago)
N AHMAD
I recently had the pleasure of meeting with a young estate agent Kyle and was incredibly impressed with his professionalism, attention to detail, and positive attitude. He was knowledgeable about the local area and were able to provide valuable insight into the buying process. He went above and beyond to ensure that every step of the viewing was smooth and hassle-free. I highly recommend this individual to anyone looking for a trustworthy and dedicated estate agent. You are a Gentleman Kyle.
3rd Apr 2023 (2 years ago)
G Benkenstein
Ash and Beth were amazing , so helpful. Definitely recommend them . Great service
24th Mar 2023 (2 years ago)
M Cobb
This was a great estate agent to deal with alway kind and helpful throughout the whole process
Ash and Sally were just the best
Thanks all at William brown
21st Mar 2023 (2 years ago)
C may
I just sold my flat, and purchased a new family home via William H Brown, and have been delighted with the service. All the staff have been very helpful in walking me through the process, and helping me to get everything completed as swiftly as possible. Sally was in regular contact with me to make sure everything was completed in time, which was a great help given how forgetful I can be! 10 out of 10 for the whole team at Chelmsford branch, thank you
Seller
20th Mar 2023 (2 years ago)
A Ornelas
My experience with William H Brown Estate Agency was amazing. The service provided by Ashley Whitaker and Beth was excellent. Their commitment towards taking forward our renting property process was efficient and they always answered me back on time. We are really happy that we are staying in this apartment and everything because they made it happen.
Tenant
17th Mar 2023 (2 years ago)
S Cooper
Excellent service from Sally in sales. She made the whole process of selling less stressful and was relentless with chasing solicitors and getting the sale over the line.
Thank you Sally, Lee, Denise and all the team at William H Brown, best estate agents in Chelmsford by far!
Thank you,
Suzanne
Seller
16th Mar 2023 (2 years ago)
C oregan
Ash, Lee, Sally & all the team, great Estate Agents in Chelmsford, sold my house without too much trouble, highly recommended.
Seller
1st Mar 2023 (2 years ago)
U Sukhbaatar
I am happy with the service both Ashley and Bethan have provided for me. They have helped me a lot and we’re able to find tenants for me within the first day of viewing which I appreciate. Thank you to them both and the Chelmsford team!
Landlord
24th Feb 2023 (2 years ago)
Geraldine
DO NOT USE!!
Firstly, I would like to say that Lee Dillon was the representative person who we dealt with at William H Brown and so I am using his name rather than trying to single him out personally.
Talked a good story in the beginning so my sister and I signed up for 3 months with Lee to market our late parents property. Fortunately we only agreed to sign for 12 weeks as the initial suggestion was 20 weeks! He also suggested putting the property on the market for a higher price but we chose to put in on for £10,000 less than his suggestion. 4 weeks later, Lee (after my calling the office for an update), suggested that we bring the price down! In our opinion, his strategy was to try and tempt us to market the property with them at an overinflated price. We brought the price down by £15,000 which was £25,000 less than Lee’s suggestion approximately 4 weeks earlier, although we do understand there are fluctuations.
While the property was being marketed (on Rightmove but not on some other sites like On the Market etc) we did not receive one phone call or update throughout our contract with them. I had to regularly call them to gain an update. Not that there was any update as nothing was being done.
We had one viewing in the 12 weeks, which again I only found out about because I once again called for an update. Again, I had to chase for feedback for this viewing.
Finally, when the contract came to an end, we asked to terminate the contract but was advised that we have to give a months notice for this! After some discussion, Lee agreed to waiver this notice as long as I gave them notice in writing. This I did but received no reply. I then sent a follow up email asking for confirmation of the termination but again, no response! Finally, I called Lee to ask what was happening and was informed that they stopped marketing the property after our initial conversation. I asked why I hadn’t received confirmation of this but Lee was unable to answer the question and didn’t even appear to be aware of my email, which was addressed directly to him.
If you want to sell your property or at least feel that your property is being marketed properly, use another agent! My sister and I feel we have just wasted over 3 months with an agent that can’t even answer an email!
One final thing, the majority of the positive reviews that I have read for William H Brown that are on here are for the lettings side of the business not sales. Perhaps read other review sites before committing!
Seller
24th Feb 2023 (2 years ago)
N Tam
Highly appreciated the helps and supports from the representatives, especially Ashley, of William H Brown - Chelmsford. They are professional and easy to communicate with. They helped us through along the way and finally got the rental.
Tenant
23rd Feb 2023 (2 years ago)
Anonymous Tenant
Highly appreciated the helps and supports from the representatives of William H Brown - Chelmsford. They are professional and easy to communicate with.
Tenant
23rd Feb 2023 (2 years ago)
K Owusu
I'm so appreciative to Ashley and Aggie for the fantastic job they performed in finding a spot for me in Chelmsford.
4th Feb 2023 (2 years ago)
Y Baïlane
After weeks of looking to rent in Chelmsford and feeling desperation and helplessness, William H Brown is like a breath of fresh air. I’ve been working with Ash and Beth in finding a house and what immediately stood out to me is how I’ve been treated like an actual person instead of a business opportunity. They have been extremely helpful and very patient with me and were very responsive and clearly and precisely answered every question I had, no matter how trivial. They helped me explore my options and made this whole excruciating experience easier and it was such a relief knowing I had them to help me through it. If I were to be looking to move somewhere, they would be the first people I’d get in touch with and would recommend William H Brown, and Beth and Ash, to whoever is house hunting in Chelmsford.
Tenant
24th Jan 2023 (2 years ago)
P Goswami
Moving from Glasgow to Essex was made so easy and convenient by Ashley and Agathe! From arranging a video viewing to ensuring the house was ready to move in. Big thanks to the team!??
20th Jan 2023 (2 years ago)
N Mebin
My sincere thanks to William H Brown Estate Agents for the great support to rent a house.
Tenant
11th Jan 2023 (2 years ago)
A Ballard
Recently let my property out using William H Brown, great customer service, they found tenants very quickly. Worked with Aggy, Ashley and Beth, all very professional and helpful all the way through the process
Landlord
11th Jan 2023 (2 years ago)
G Nb
Very smooth process of renting a house with Aggy, good communication, good hospitality upon each time meeting her. I was late to my initial viewing Aggy went out of her way to reschedule for me within the same day, works wonders !!!
Tenant
10th Jan 2023 (2 years ago)
R Braybrook
After an initial viewing of a property we quickly put an offer in. Bethan was lovely and knowledgeable when showing us around and has helped make the process easy and quick. All the team we’ve interacted with have been friendly and professional and they’ve made this whole experience easy and stress free.
10th Jan 2023 (2 years ago)
Anonymous Landlord
Thanks very much to Ashley, Agathe and Beth for sorting everything out for me so quickly and efficiently. I would highly recommend using them and I will be doing so again in the future. A+
Landlord
15th Dec 2022 (2 years ago)
Anonymous Landlord
HAVE USED WH BROWN IN THE PAST AND HAVE ALLWAYS FOUND THEM PROFFESIONAL AND STRAIGHTFORWARD TO DEAL WITH
Landlord
21st Nov 2022 (2 years ago)
J tan
Thanks a lot for Ashley, Aggy and all Chelmsford branch team, you handled a so complex business in so short time, and got the best result, well done! I and my wife are all very happy to put our house in your hand!
Seller
18th Nov 2022 (2 years ago)
A street
Very welcoming and helpful agents! I needed a little bit more help and Ashley and Agatha went the extra steps to help me with everything I needed in a stressful time! Would highly recommend them as agents in the Chelmsford branch
8th Nov 2022 (2 years ago)
O Ighodalo
Awesome service .very professional. Courteous service.
2nd Nov 2022 (2 years ago)
R Rusica
Brilliant service! Thanks to Rob for all his help and support.
1st Nov 2022 (2 years ago)
R Thirumalai
Estate Agents are very professional, friendly and efficient. Throughout the rental process, they managed my expectations very well. Excellent service by Agatha. Highly recommended.
Tenant
18th Oct 2022 (2 years ago)
B Nolan
Cannot recommend this Estate agent company enough. From the first phone call and exchangement of many emails, Ashley provided myself and my partner a great service. Very quick to respond to any questions and helped us get the property we had our eye on.
Tenant
10th Oct 2022 (2 years ago)
J Martin
William H brown at Chelmsford have been great. I first enquired on a property and was contacted by Bethan. She informed me the property was already gone, but listened to our needs and suggested another one to us. We went and visited and it couldn’t of been more perfect- it is exactly what we wanted. We had to say yes straight away! Bethan was brilliant.
I then spoke with Agathe on the phone, who has also been my main point of contact over email since. She has been super helpful and answered all of my questions (no matter how many there were!) Overall a great service, with the process being clearly explained when asked. Thanks so much for all of your help Agathe and Bethan!
Tenant
4th Oct 2022 (2 years ago)
K Robson
We are very pleased with the service provided by Ashley Whittaker and his colleague Aggy
We recently completed the ordeal of completing our tenancy new rental
Ashley and Aggy were courteous, returned calls promptly and were responsive and considerate as they led us through the process
We would have no hesitation in recommending their work
Tenant
17th Sep 2022 (2 years ago)
Anonymous Landlord
Fantastic service
Landlord
8th Sep 2022 (2 years ago)
N Raj
Great service from Ashley and Agathe. We encountered a lot of obstacles along the way but they were able to assist and keep us updated regularly. They did a great job in liaising with all legal teams too. Would definitely recommend WHB to find rented property.
Tenant
7th Sep 2022 (2 years ago)
S Sevenoaks
Had the initial viewing with Ashleigh who was very helpful and informative, put in an offer there and then. Needed to jump through a number of hoops to agree the terms, but Agathe DeVictor was extremely patient, kept me up to speed constantly and if it were not for her efforts the deal would of fell through. Fantastic from start to finish, good work guys!
Buyer
29th Aug 2022 (2 years ago)
A Westwood
Aggy and Ash always friendly and helpful. Aggy found us a suitable tenant immediately. Good efficient service! Thank you !
Landlord
15th Aug 2022 (2 years ago)
phillip141
Great service from start to finish.
No complaints or problems
Hadn’t moved for 22years so was a novice.
22nd Jul 2022 (2 years ago)
P rayala
Ash and Aggie have been wonderful throughout the process of letting
They helped us a lot with viewing, tenancy process, paper work.
They have been very approachable and always answered our queries politely inspite of their busy schedule
Thank you William H Brown team
21st Jul 2022 (2 years ago)
D Collection
I have never been so pleased with Agathe and her colleagues. I have had an absolutely hard time finding a location considering I have been abroad and needed to find a place as soon as I came back to the UK. Understanding the company's policy, Agathe was extremely kind enough to accommodate me and made sure I was serious in the rental property. Furthermore, her kindness has given me the comfort I needed to ensure I was dealing with a profession and respectful company and that I wasnt being treated as just "another customer". Overall I'm so pleased with this company, the people whome they have chosen to board on into their team has definitely showed value and a recognition for enhanced customer service. Thank you so much Agathe and team!
29th Jun 2022 (3 years ago)
Ash
Great service from all the staff. We encountered a lot of obstacles along the way but they were able to assist and keep us updated regularly. They did a great job in liaising with all legal teams too. Liaised with Megan, Terry and Ash mostly, all of whom were great and understood our position. Would definitely recommend WHB in selling your property
24th Jun 2022 (3 years ago)
N Shah
Have used W H Brown Estate Agents for letting since a year now. We're into our second letting and the service received has been nothing short of EXCELLENT!! Both time lets have been fulfilled within 2 weeks of advertising, which for a landlord is very satisfying. The whole process between landlord and tenant was very efficient and easy. The agency is very easy to talk to and all queries handled professionally and in a timely manner. I would definetly recommend using this agency for any letting. I would like to give a special shout out to Agathe DeVictor, who has been our letting manager and who is a true proffesional. Keep up the good work.
19th Jun 2022 (3 years ago)
B Jay
I used William H Brown to get a room to rent. Ashley and Aggy were amazing. From start to finish, they were so easy to use and friendly. Couldn’t recommend anymore.
18th Jun 2022 (3 years ago)
amy
Agathe has been excellent and was able to answer all my questions regarding the move in process. Everything was communicated on time and the process was incredibly stress-free! I would recommend WH Brown to anyone looking for their next rental property as they're one of the most professional estate agents I've ever come across. Thanks again !
17th Jun 2022 (3 years ago)
M Usher
Agathe has recently helped us rent out our flat in chelmsford. She has been so helpful and really added the personal touch. She sourced tenants for us extremely efficiently in a very short timeframe and has been pinnacle to making our house move go smoothly! Aggie was always available to speak with and made the rental process so simple.
14th Jun 2022 (3 years ago)
P Shah
Staff at William H Brown, Agie and Ash in particular, have been extremely helpful and courteous in dealing with us as regards our house rental. I have been dealing with them over the last couple of years and have consistently found them to be proactive and responsive.
14th Jun 2022 (3 years ago)
I Green
Fantastic service and the team made the whole process very easy to understand and they always available to offer support.
8th Jun 2022 (3 years ago)
S Gangooly
Thank you Ashley, Aggy & Lauren. It was a pleasant experience to work with you. I found that you were professional, approachable & available. Keep up the good work ????
3rd Jun 2022 (3 years ago)
S Evans
Sold with William H Brown and sold within 3 days full asking price!
The team were great and attentive and really good price! Thank you Ash and Team!
28th May 2022 (3 years ago)
Anonymous Homeseller
Sold with William H Brown and sold within 3 days full asking price!
The team were great and attentive and really good price! Thank you Ash and Team!
Seller
28th May 2022 (3 years ago)
M Richards
We have just sold through WHB (the second time we have used them) and found them to be proactive, super responsive and extremely supportive. Particular thanks to Ash, Megan and Jack! Would highly recommend.
27th May 2022 (3 years ago)
P Pires
The staff at William H Brown was very quick and supportive. I was able to move in less than 2 weeks! They guided me as a new renter go through the whole process of referencing and everything else (did I mention, in less than 2 weeks!!!!). I talked to Ashley, and he was very helpful and handsome too.
Tenant
16th May 2022 (3 years ago)
K Millard
Very professional letting agents. Prompt and friendly service, enabled us to have new tenants occupying the property 3 days after previous tenants vacated. Very impressive.
Landlord
11th May 2022 (3 years ago)
C Moss
From the first contact to final completion I have nothing but paise for William H Brown. Not only did they listen to what I wanted , they communicated with me and kept me updated at all times. I would definitely recommend using them for their professionalism, speed and quality of service by the whole team.
8th May 2022 (3 years ago)
D Morgan
William H Brown were very understanding and helpful when it came to re-letting my property on a tight timescale. Ashley and Agathe kept me informed with progress, were readily available to answer my questions and assisted throughout the process. I would definitely use them again.
Landlord
8th May 2022 (3 years ago)
T Shenanigans
Very impressed with the service we received from this company. The extra care taken by Lee Dillon was extremely appreciated. Thank you! Recommend highly to others, extra thanks to Lee.
7th May 2022 (3 years ago)
S khan
A guy called Lee was a pleasure to work with. Always contactable and made everything easy and run smoothly. A great service!
6th May 2022 (3 years ago)
Anonymous Tenant
Phoned them about property, they have taken all my details and said they will call back to arrange viewings. In the afternoon I Phoned again , rude guy said they haven't heard from the previous tenants, soon they hear they call me back. I phoned next day morning, the same and in the afternoon. On the second day I phoned and was told its to late as the viewings have been arranged and they call me back if no one is interested. Amd i was to late. How ? If i contacted them soon after the property came on the market.
Obviously looks like it was all set up in the first place. Why taking my details about income, work etc . Very rude on the phone too specially this guy.
Tenant
10th Apr 2022 (3 years ago)
S Greenwood
If the review was just about the "dynamic duo" of Agathe and Ashley then 5 stars would be warranted and well-earned.
My wife's flat came onto the letting market and Aggy proposed a higher rental income than our alternative agency felt comfortable committing to. They had no difficulties sourcing tenants with a professional background at the promised rent.
There were a couple of administrative glitches, possibly because
a) we wanted the tenancy agreement slightly tweaked from the boiler-plate (it was non-sensical as it was in a couple of places)
and
b) we wanted the deposit paid into DPS rather than the TDS that WHB like to pedal.
So there were a couple of "go-arounds", where I sensed that the administrative office struggled to get perfection in matching our requirements that were ever so slightly non-standard from WHB's perspective. Anyway, the dynamic duo plugged those gaps quite quickly, without any push-back onto us.
Ashley and Agathe always promptly responded to our questions, even late into the evenings sometimes, and presented a very professional (maybe swans on a lake!) front for WHB.
We would be very happy to use this team when our next property becomes available.
Landlord
9th Apr 2022 (3 years ago)
R Ravalia
William H Brown were very good and supportive. From the moment I spoke to Terry right through to the end They kept me updated at all times. Within 2 days of going on the market an offer was made. Ash, Mason and Jack were very good in dealing with all queries. There were a few bumps along the way but nothing was too difficult for William H Brown to resolve. Thank you all very much.
Seller
7th Apr 2022 (3 years ago)
B seymert
I am very happy with the service . Staff very friendly and quick Thank you Ashley ..
6th Apr 2022 (3 years ago)
L hayes
A big thank you to Ashley Whitaker for helping us find and secure a property ,for my first time using an estate agents I felt welcomed and kept up to date with what was happening on a daily basis and very quickly too what a GREAT TEAM !!!!!
Buyer
5th Apr 2022 (3 years ago)
Anonymous Homeseller
Rude and unprofessional. Thankfully we got our sale but it wasn’t a pleasant experience dealing with this team.
Seller
5th Apr 2022 (3 years ago)
J Allison
Great service from Megan and the team at William H Brown. Nothing was too much trouble and always very responsive to emails and calls.
5th Apr 2022 (3 years ago)
C Jennings
These guys were awful from start to finish. The details on the house were incorrect and littered with spelling mistakes. Zero effort was put into the house description and detail so we had to reword most of what was put together.
Don’t bother with the additional marketing. The photos weren’t great… when they gave it a feature on Rightmove they listed a feature that none of the agents were even able to talk about…and it really isn’t worth the effort needed to get the refund once it’s all done. It does come across as a bit of a scam. Perhaps it works at other branches but not with this team.
We were able to hear some of the conversations as they showed people around, through our video doorbell. They didn’t know the house and were quite happy to lie - I wish we had underfloor heating! They also told viewers that they would check with us on some details, but never did. We’re so pleased the eventual purchasers were people we showed round ourselves otherwise people might have been disappointed with the incorrect information.
We also had an issue after the first offer fell through. Our main contact Ashley was awful at keeping us posted on what was happening and we were only able to piece it together through the team showing the new potential buyers around and our video doorbell.
General communication was poor and at times rude. A great example of this was once we had exchanged and were completing. We purchased through William H Brown Coggeshall. Simon was excellent. Within an hour of exchange he phoned us to say congratulations and talk us through next steps and what to expect on the day of completion. Chelmsford branch (Ashley) made no contact and when we reached out about passing on keys, he had the day wrong, and didn’t even let us know he wouldn’t be working on the day…just worlds apart from the other office.
We got through it and the house sold, but I would never go through William H Brown Chelmsford again. It hurts that they made commission.
Seller
4th Apr 2022 (3 years ago)
S Bilby
Agathe and Ashley provided a professional and diligent service throughout the process. Their management of the listing, subsequent viewings and the accommodation of my specific requests was fantastic. They really gave me full confidence in their handling of my property letting and found me a great tenant.
Landlord
1st Apr 2022 (3 years ago)
A Alia
Agathe and Ashley - Lettings **
Agathe and Ashley did an excellent job in helping us find a great new tenants. They powered-through the process and left the incumbent agency watching… responsiveness and passion have been exemplary and based on this experience, we would certainly recommend WHB Lettings Chemlsford
Landlord
1st Apr 2022 (3 years ago)
T Rajagopalan
Ashley and Agathe made our renting process so easy and straightforward even when hiccups arose out of their control.
Would definitely recommend as they were nothing but helpful, kind and professional!
Thanks for all your help and hard work
Tenant
28th Mar 2022 (3 years ago)
B SPENCER
Just rented out another property with W H Brown and really please with the process. Both Agathe and Ashley where very attentive from start to finish, keeping me informed on a near daily basis.
Highly professional and with a very good knowledge of the rental sector and the local area. Both very pleasant to deal with and no stress. Would highly recommend.
Landlord
28th Mar 2022 (3 years ago)
S Loakes
The customer service was amazing. Aggy and Ashley who handled our move were helpful the whole way through the process. Great communication and problems were handled quickly, making the whole thing hassle-free. Thank you so much!
25th Mar 2022 (3 years ago)
A Chapman
During a time where moving is so hard and stressful we had two fantastic agents named Ashley and Agathe. They made the moving process a pleasure. They were readily available to answer any of our queries and provide the help we needed at the ease of a phone call. We could not have completed the moving process without the incredible support of these two wonderful agents. I would highly recommend anyone new to the process of moving (or people with previous experience looking for a better service) to chose William H Brown. You will not be disappointed.
22nd Mar 2022 (3 years ago)
Anonymous Landlord
We have been using William H Brown for a few years to sell and let our local properties. In both departments they have been excellent in terms of service, marketing, response time and overall handling of matters. They are extremely helpful with any issues and it is always a pleasure dealing with them!
Landlord
21st Mar 2022 (3 years ago)
J WANG
Agathe helped me find my property and solve our problems, and the service was fast and excellent, we were happy with the service she provided and would recommend her to anyone on the road.
17th Mar 2022 (3 years ago)
Anonymous Landlord
very friendly, helpful staff especially Agathe and Ashley
Landlord
10th Mar 2022 (3 years ago)
Anonymous Landlord
I have recently swapped agents to William H Brown from another Chelmsford lettings firm and have found Ash at their office and the whole team to be very good communicators, really good at keeping me up to date and overall providing a first rate service. Really pleased with the team, and would definitely be using them again.
Landlord
3rd Feb 2022 (3 years ago)
L Kormendi
Our house was sold through the William H Brown agency in Chelmsford and we are very happy with the service which was provided by the team especially Ashley who was our case handler. He was helpful and he kept us informed in every steps which was very important for us. We are pleased with the support during the whole process.
Thank you so much.
We had a great experience with this agency would highly recommend.
Seller
3rd Dec 2021 (3 years ago)
A Mitchell
I have used the Chelmsford team at William H Brown to let my 4 bed property in Chelmsford. They have been consistently excellent. They found good tenants quickly the first time I used them, and have done the same again this year. They are very responsive to queries and make the letting process simple to use. They are professional and easy to contact. Having used several of their competitors over time and had very different experiences I would strongly recommend the lettings team at Chelmsford William H Brown.
Landlord
2nd Dec 2021 (3 years ago)
G McAllister
I was looked after by Ashley & Agathe, both of whom were fantastic. They helped find me 2 properties in the Chelmsford area matching every requirement I needed. I cant express enough how amazing they were, making the whole process so easy & stress free. Thank you so much to you both.
23rd Nov 2021 (3 years ago)
D Bazzard
At each step of the way in selling my flat the staff at WH Brown were fantastic and I really don't think I can fault them. Once I'd signed up everything went smoothly and all the subsequent communication was excellent, and reassuring, which was just what I needed.
Seller
18th Oct 2021 (3 years ago)
R Mowle
We sold our house through William H Brown in Chelmsford in September 2021. Megan and Terry were extremely helpful throughout the whole process and dealt with any issues quickly and efficiently. The team kept us well informed on our sale and were also there to help liaise with the agents and solicitors on our purchase. Would recommend and wouldn't think twice before using them again.
Seller
12th Oct 2021 (3 years ago)
S Deng
The William H Brown Estate has provided professional and considerate service for us. We love the house we are renting, lovely and cozy. Thank you for helping us get the nice house in the current limited house supply!
Tenant
11th Oct 2021 (3 years ago)
J Gilder
I bought through William H Brown, Chelmsford and am now using their rental service. I've used several estate agents and rental services before as a landlord, and can confidently say William H Brown have been by far the best. Agathe is really good - found me lovely tenants within a week and achieved over the asking price. I wouldn't hesitate to recommend.
Landlord
11th Oct 2021 (3 years ago)
P Cadey
Me and my partner recently moved into our flat with the assistance of the lovely Agathe. She was more than happy to help us, and has continued supporting us on our moving in process. We are delighted with the service she has provided, and would recommend her to to anyone on the moving journey.
Thanks again! :)
Tenant
2nd Sep 2021 (3 years ago)
E Saunders
To date I can honestly say I’ve had very good service from William H Brown. Even before my house was on the market they have produced interest in the property from genuine purchasers.
Seller
17th Aug 2021 (3 years ago)
F Gouveia
We are very grateful to Willian H Brown lettings team, specially Aggy (Agathe) who did a fantastic job in our letting process. Highly professional and pro-active agent. We had great support and promptness from the lettings support centre in everything we needed so far.
Landlord
10th Aug 2021 (3 years ago)
C Seck
We are really pleased with their support through the whole process. It was the first time for us to sell and buy via a chain in UK. The team at William H Brown help us through the process. They sold our house at a really good price. Highly recommended
Seller
5th Jul 2021 (4 years ago)
S Wheeler
Throughout the entire process of looking for a new home Byron in the Chelmsford office could not have been more helpful! Considering we were not a William H Brown client, that didn't stop him going above and beyond to help us find our new home. He phoned me almost daily with new properties and ensured we got viewings on them (some, even prior to them going on the market). (Sadly) We found our new home through another agent, however, we really cannot thank Byron enough for everything he did throughout the entirety of us looking for a new home. Thank You Byron!
13th May 2021 (4 years ago)
A Montague
Absolutely could not fault the seamless service I received from start to finish in particular from Dan and Megan - 5 stars doesn't do it enough justice! . As soon as I had put an offer in for a property, both of them guided me through how it works, printing off documents for me as I did not have a printer and both of them were pretty much 'on the journey' with me the whole time.
I could not recommend this estate agents anymore. When you really hope for a good service and continuous contact with an estate agents going above and beyond, this is what you will receive!
Buyer
13th May 2021 (4 years ago)
L Lingard
I would just like to personally thank Megan and say her employers should be very proud. Every call or email was followed up promptly even if I was on her case at times. A very smooth and fast transaction. Communication is so important throughout and every step was managed. I recommend any vendor to trust Megan with their property. Thanks very much Megan your a credit to the industry.
Seller
13th Apr 2021 (4 years ago)
S 2000
Really happy with the service provided by William H Brown Chelmsford, with particular thanks to our case handler Megan who kept us sane in what could be a maddening process. The whole house moving process is new to us but Megan provided an invaluable service, keeping us informed and updated and guiding us through with ease and professionalism. We would definitely recommend WB and would use them again in the future. Thank you :-)
14th Mar 2021 (4 years ago)
S Bundock
I have recently begun the process of renting my own property through William H Brown. The process has been very smooth and clear, and any issues or concerns I have had have been efficiently dealt with. The team at William H Brown have made my experience very relaxed and been extremely keen to help and deal with all my enquiries. In particular Abby, has been an absolute star in dealing with my concerns, arranging quick viewings and helping the process run as quickly as possible. She is always at the end of an email and is happy to help in any capacity possible. The communication between her myself, and her colleague Alex has been excellent and has helped minimise some of my anxieties. Abby is very knowledgeable and keen to help and has greatly improved my understand of the process. Thank you so much! I cannot recommend William h brown enough.
Landlord
19th Feb 2021 (4 years ago)
E Caton
I recently brought my first home through William H Brown. The whole process took longer than I expected it to (7 months) but I found William H Brown and Megan in particular very helpful. She was able to guide me through the process and chase the relevant people to get things moving. I now have a move in date and can't wait to get settled in. Overall, I found William H Brown to be professional and highly responsive.
Buyer
12th Feb 2021 (4 years ago)
A Provan
We recently purchased a property with William H Brown Chelmsford and found them to be very helpful and responsive. Megan in particular was very professional and good at keeping us regularly updated with progress and responding quickly to any queries.
Buyer
2nd Feb 2021 (4 years ago)
H Nugent
William H Brown have always offered a 5* service. Extremely happy with their work ethic and ability to turn things around so quickly and efficiently. I wouldn’t use anyone else and will be a lifelong client. The lettings department, Alex, Connor and Abby have never failed to amaze me. Liam is also extremely helpful.
Landlord
1st Dec 2020 (4 years ago)
P Bond
We have used William H Browns Chelmsford to let our property for the past 2 years and have found this branches service to be great. The help and communication has been fantastic and Alex (Senior Lettings Manager) in particular has been invaluable in the process. Thank you again.
Landlord
30th Nov 2020 (4 years ago)
E Dale
Great service from Ash throughout the purchasing process. He was incredibly responsive, personable and helped to keep things on track. Ash and his team were readily available to speak on the phone/email and there was never a time that we couldn’t get hold of someone. Thank you, Ash - we are very happy in our new home!
Buyer
11th Nov 2020 (4 years ago)
J Potter
We got William H Brown and another well known Chelmsford agent round to value our property: I liked both valuers and was impressed with the stats from both agents but at the time I went with the other agent. The other agent sold me on how popular they were, how many properties they had sold etc. However, upon instruction, I was met with the first of many hurdles with them....they rarely answered their phones and when they did, my messages didn't get through and no one ever called me back - my emails would also go unanswered. This worried me: what if someone was trying to contact them to view my property? After 8 weeks and just a handful of viewings (all of which I had to constantly chase for feedback....at no point whatsoever did they ever call me directly with any feedback!) I decided to serve them notice and I went cap in hand to William H Brown, apologising for not choosing them in the first place. They were great! I was assigned Ashley as my point of contact in the office and the phones were always answered swiftly and I always got to speak to Ashley directly. In the event that Ashley was on a call with another client, I always had my calls returned quickly. When Ashley was on annual leave, Megan was my point of contact and the continuity wasn't disrupted at all. I always got timely feedback from the viewings as well. When we found a buyer (within 3 weeks of signing up with them!), the process continued smoothly: Ashley was great with keeping me up to date with the conveyancing process. I can hand on heart honestly say that William H Brown were just brilliant and I would thoroughly recommend them to everyone! My only regret is that I didn't choose them at the beginning. Thanks so much to all of the team at the Chelmsford William H Brown!
Seller
9th Nov 2020 (4 years ago)
C z
Ash and and his team in Chelmsford have been very helpful throughout the purchase process and even helped us looking after pond fish that previous owner left for us before the completion date. They also provide a swift response on all queries and make buyers feel secure and assured. Really appreciated.
Buyer
28th Oct 2020 (4 years ago)
R Dunn
Had a great experience with William H Brown - would highly recommend. Megan Thake dealt with our account and I have nothing but positive things to say about her. Polite, helpful, communicative. Made the process much less stressful and is a credit to William H Brown!
27th Aug 2020 (4 years ago)
P Steven
I am very happy with the professional high level of service provided by Alex and Connor at William H Brown Chelmsford when recently letting our property.
Both have been of great assistance during the whole process with excellent communication throughout.
I would have no reservations in recommending them to any other landlords.
Landlord
17th Aug 2020 (4 years ago)
B haldane
just moved in to my first Place purchased through William H Brown.
Both Terry & Megan have both super helpful explaining & supporting me through the process as a first time buyer. Whenever i have needed them they have made themselves available and even took time out of their personal schedule to meet me. All issues that Naturally come up with a new place they have helped to smooth out & genuinely put my needs/wants as their top priority .
Both have been very honest about situations and actually given their valued opinions on things, which as a first time buyer is essential and really helpful.
would highly recommend them both to buyer.
Buyer
8th Jul 2020 (5 years ago)
D Daz
Both Alex and Connor helped me with my move to the area from London. They were both very helpful, professional and efficient throughout the rental process. I would definitely recommend them to prospective landlords and future tenants too! Thanks lads :)
Tenant
1st Jul 2020 (5 years ago)
J Snowden
I would recommend Megan Thake; Megan helped greatly during the negotiations and even more so when trying to push through the exchange/completion (I would not have exchanged anywhere near the date I did had it not been for her efforts!).
3rd Jun 2020 (5 years ago)
E Saunders
Really great to deal with at all stages, everything happened quickly and professionally with the minimum of fuss. Megan was a pleasure to deal with and very helpful and Zehra was great helping with the finances. Made the process easy and hassle free
22nd May 2020 (5 years ago)
C Ranson
Megan from William H Brown Chelmsford was brilliant. Sold my property twice instantly when I had to pull out of the first sale. Updated me every step of the way, dealt with all the hassle of it all and got me the very best price for my property. You certainly get what you pay for instead of going for a "Mickey Mouse Online Agency". Would highly recommend and will be the only Estate Agency I would use moving forwards.
Seller
27th Mar 2020 (5 years ago)
Z Harrison
Amazing service from William H Brown Chelmsford, Connor was very professional, quick at getting back to me with updates and worked around me with times for viewings (late evenings). I viewed a property and moved in within a week. Alex and Connor were both very helpful and professional, lovely people too which always helps. Would recommend:)
Tenant
10th Mar 2020 (5 years ago)
T OnTour
Having been through a number of issues with both selling and purchasing through William H Brown, we had mixed results with the Maldon Branch, but can say without doubt, had it not been for Megan (located at the Chelmsford Branch), we would probably have walked away from the entire process. Megan was a joy to work with and went above and beyond on a number of occasions to help facilitate our sale & we can't sing her praises highly enough. The only warning I would pass on would be to avoid the "advised" solicitors the branches recommend, Fosters Solicitors in Norwich. They were nothing short of a nightmare & lead us to having to change to another firm mid-sale.
Seller
24th Feb 2020 (5 years ago)
S Pether
Megan has been fantastic throughout the whole sale process, answering our questions promptly and efficiently. Our sale has been stress free, helped by Megan and the team at WHB. We are very grateful
Seller
19th Feb 2020 (5 years ago)
A Stoner
Throughout the whole process of the purchase, Megan was amazing and I can honestly say she couldn’t have done more to help.
I highly recommend asking to speak to her if you’re using these guys as Megan really took the stress and complication out of the process!
Buyer
15th Feb 2020 (5 years ago)
S Jusupovic
Megan Thake was exceptional and very supportive in the purchase of my BTL flat in Broomfield road chelmsford. From the start of the process to the completion. She was very responsive, answering emails promptly, calling when needed and resolving queries adequately with the solicitor and developer. Megan and Terry Buy were brilliant in helping me throughout this process. Thank you both! Samir Jusupovic
Buyer
24th Jan 2020 (5 years ago)
H rose
We are recently moved to our new house, it was dealt by WHB estates. We're so grateful for their support. Suggesting for others.
6th Jan 2020 (5 years ago)
N Hanbury
We have just bought our first house through William H Brown. It was a lengthy process with parts of it leaving us unsure on what was next and if the sale will go through or not. However, thankfully we had one of their sales team, Megan, as our main contact who supported us through the whole process and assisted us when we needed it. Even though the sale has now completed she is still assisting us with enquires which we didn't know we needed to know before we collected the keys.
Although she was appointed to sell the property we did not feel pressured into the sale, she assisted with reasonable negotiations and my partner and I are very happy with the service we recieved.
Buyer
27th Nov 2019 (5 years ago)
G Hicks
Megan couldn’t have done more throughout the sale of my property. She was also quick to respond to emails and made the whole process as easy as it could be. I would highly recommend her to anybody
Seller
12th Nov 2019 (5 years ago)
P Farndell
Ash and the team have been extremely helpful through the whole process of us buying our new house. We had a very stressful couple months but the team kept us well informed throughout and chased all parts of the chain for us when required. We really appreciate all their efforts. Thank you!
Buyer
22nd Oct 2019 (5 years ago)
N Lawrence
We sold our house via W H Brown. Although not the cheapest, you get what you pay for. Service was brilliant. When things got a bit complex, Ash was on the phone shasing things through and making sure we exchanged contracts on time. Would definitely use if we sell again.
Seller
12th Sep 2019 (5 years ago)
E Pearce
I bought my property from WH Brown, Chelmsford. I was a first time buyer so new to the home buying process. I want to say a big thank you to Megan Thake for all of her help. Any questions I had were answered the same day and I was always kept up to date with any progress leading up to exchange without having to ask. I have received great communication throughout which made me feel comfortable with the process. By far the best customer service I have received in a long time.
Buyer
6th Sep 2019 (5 years ago)
L Binnie
We sold our property with William H Brown and have been very impressed with all the team, there is always someone on the end of the phone who can help. Megan in particular has been an absolute star leading up to exchange. She was in constant contact keeping us updated and guided us on the process explaining the next steps.
Seller
5th Sep 2019 (5 years ago)
J James
I would just like to say a big Thank You for all the help Terry gave me during my purchase.
Even though the chain was short it was extremely complicated at times- Terry's professionalism and advice was always second to none.
Thanks again
Buyer
15th Aug 2019 (5 years ago)
R T
W H Brown have been fantastic from start to finish, they have gone above and beyond to help when we weren’t even getting answers from the people that we should have been getting the information from, above and below the chain. They have kept in touch and kept us sane through the whole process
18th Jul 2019 (5 years ago)
M Straker
I feel I must convey my amazement and thanks to Lee Dillon, Meghan and Terry who went the extra mile and sold my property and showed professionalism and were friendly into the bargain at every step of this process. I would recommend them unreservedly and once again, many thanks and all the best for the future.
Michael Straker.
Seller
29th Jun 2019 (6 years ago)
N Evans
Great team that have been extremely helpful through the whole process. It was a difficult and stressful few months for us buying and selling but the team kept us well informed throughout and chased all parts of the chain for us when required. This resulted in us finally moving to our dream home. Thank you.
Seller
8th Jun 2019 (6 years ago)
J Bradley
We sold our two-bedroom flat through William H Brown, which was a swift and easy transaction. We dealt with Ash and Terry, who were both extremely professional and helpful, always keeping us informed of progress on the sale. I’d certainly recommend William H Brown in the future!
Seller
28th May 2019 (6 years ago)
T Coles
Great customer service, friendly and helpful staff, especially Megan Thake
25th May 2019 (6 years ago)
W Brodie
Fantastic estate agents, very knowledgeable of the local market and great communication throughout the whole experience.
A special mention to Terry Buy who was a pleasure to deal with, highly recommend.
24th May 2019 (6 years ago)
M Davies
First time moving out and could not have done so without the support of Rhys & Alex!
We are very happy in our new home ????
100% reccomend!
Tenant
3rd May 2019 (6 years ago)
J Jeremiah
I had a fantastic experience with the Chelmsford branch.
Especially Alex and Rhys. They both were kind and very professional with the whole process. They went the extra mile to help me with the move. Rhys was very polite to me and made my move less stressful. I would definitely reccomend them if you would like to move and if I was to move again I would use them.
16th Feb 2019 (6 years ago)
S Radley
Alex and Rhys were very professional and helpful at every stage of letting my property. Highly recommended.
Landlord
30th Jan 2019 (6 years ago)
J Gold
Dealt with Sarah on buying a property through WHB and wow, very thorough and helpful. Chased the whole chain to make sure all was sorted out and gave good helpful advice when asked. Was on top of everthing like the solicitors should be, luckily she was on top of chasing.
Thank you for everything.
Buyer
30th Jan 2019 (6 years ago)
C Houlton
Me and my boyfriend are first time buyers, I looked in many estate agency's and William h Brown was the friendliest and most helpful from the beginning. Our mortgage advisor Tom was easy to talk to would explain everything in a way you can understand, Sarah has been amazing and chased everyone to get our completion done on the date we needed, very lovely lady I couldn't of asked for a better person on the case. I would highly recommend William h Brown.
Buyer
28th Jan 2019 (6 years ago)
A MacKenzie
I had a fantastic experience with William H Brown and would definitely recommend them to anyone I know.
This was the 4th time I've bought and sold houses and easily the best experience I've had. They appointed a sales progressor who was amazing and kept me constantly updated. Her experience to foresee issues saved us weeks if not months. She knew exactly when things weren't quite going to plan with the solicitors and remedied them.
All the staff have been incredibly helpful and polite. If I phoned and someone wasn't available they always called me back promptly. All round great customer service.
Seller
10th Jan 2019 (6 years ago)
A Sacks
Complete cowboys.... Do NOT TRUST A WORD
30th Aug 2018 (6 years ago)
G Matthews
I used them to sell my flat and was very happy with the service provided, both before and after I accepted an offer on my place.
We ended up being part of a long, complicated chain, and our contact at WHB played a big part in chasing everyone up and getting us through to completion.
Would definitely recommed to friends or family.
Seller
28th Jan 2018 (7 years ago)
L N
Worst letting agency I have dealt with!! Absolutely recommend to avoid them! I recently rented as a private tenant. Since day one we had issues within the condition of the property (absolutely filthy, no cleaning have been made and presence of dump and mound) and they have been unhelpful, rude, not answering at our phone calls putting on hold for so long. Worst moment was when I finally finished the contract and found another house, they asked to leave my full deposit for expenses without sending the correct invoices of what these expenses referred to, considering I left the house better way I found it! Also, since I rented with them I am disturbed by cold calls almost everyday , I think they sold my details to other parties for surveys. Please avoid them!
Tenant
30th Dec 2017 (7 years ago)
G London
The couple of guys working there remind me of the cocky and rude candidates on The Apprentice. Think they know everything and never admit to mistakes. Be careful when using this agent, they sell your mobile number to third parties and you will be getting endless calls from PPI and survey people.
Next time, I will use a different agent to sell my properties. Not these lot for sure.
Seller
14th Dec 2017 (7 years ago)
A Parsons
Rented as a private tenant through them recently. Very stressful experience. Rude, insincere, unhelpful, at times incompetent, aggressive sales tactics etc. Given incorrect guarantor salary quota initially. Lack of communication if any hold ups occurred. Paid fees for 'admin', then expected to chase up companies ourselves regarding salary confirmation. Left us in the end with 24 hours to pack our things and move out of our old property. Been a nightmare to be honest. Would definitely not recommend.
Tenant
9th Nov 2016 (8 years ago)
A Saint
Very friendly, helpful staff especially Alex, Olly, and Sarah at the Chelmsford branch. They all worked very hard and Sarah was excellent in progressing our sale and purchase. Would definitely recommend this branch of WHB.
Seller
30th Apr 2016 (9 years ago)
B Tucker
Very happy with the service provided by Browns. Kept me updated through the sales process.
Seller
11th Feb 2016 (9 years ago)
P Sharma
Booked a viewing, estate agent turned up without keys after waiting for them to arrive at the property. Phoned 3 times to arrange the next day but received no return call. Went to another agent advertising same property who informed me that it had been viewed and taken that morning! Requested viewings for other properties from this company and they have not responded. Very unprofessional and frustrating, save yourself a lot of trouble and use another agent.
16th Jul 2013 (11 years ago)
C Saint
Very friendly, helpful staff especially Alex, Olly, and Sarah at the Chelmsford branch. They all worked very hard and Sarah was excellent in progressing our sale and purchase. Would definitely recommend this branch of WHB.
Seller
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More William H Brown branches
- William H. Brown - Chelmsford South 1.45 mi away
- William H Brown - Maldon 8.77 mi away
- William H Brown - Braintree 10.45 mi away
- William H Brown - Brentwood 10.87 mi away
- William H Brown - Coggeshall 13.19 mi away
- William H. Brown Incorporating Porter Glenny - Romford 15.51 mi away
- William H. Brown - Halstead 16.15 mi away
- William H Brown - Harlow 16.36 mi away
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