D Rayner
Can't thank Grant and James enough for working hard to secure an offer on my house during a really rocky economic period. They were really friendly, approcahable and had great communication with me throughout. So excited to start this new chapter, thank you Guys!!... Read more
Seller
20th Feb 2024 (1 year ago)
K Millard
We had the pleasure of using William H Brown to sell our house for us, credit goes to all of the team at the Halsted branch. We had been trying to sell our property for quite a few months with other estate agents to no avail, we then decided to change agents and called in to see Arron Rulton who we found to be totally professional, he talked us through the procedure of the sale from the start to finish. Our move included us relocating to the Isle of Wight, our house sold pretty quickly and the process from agreeing our buyers offer to moving out was 12 weeks. We would thoroughly recommend William H Brown, just ask for Arron or one of the team and you won't go far wrong. Thank you all.... Read more
Seller
7th Feb 2024 (1 year ago)
L Skeet
The person who came to value my house was prompt and respectful. The process was efficient.
One star is withheld, just because a query to the email address on a card had no response. If necessary, I could have followed up via a different contact method, but perhaps the email address needs checking.... Read more
Seller
14th Sep 2023 (1 year ago)
E Price
My experience of dealing with William H Brown, Halstead, has been an excellent one. My husband and I were looking at houses within the Halstead area and were shown some cottages in Colne Road, Hedingham Road and Trinity Street. Even though, in the end we decided to go for a newer build, we found Grant, Jade and Aron to be very approachable and amiable yet professional at the same time. It was enjoyable learning about the area and what we could buy with our money. Thank you for your service.... Read more
19th Aug 2023 (1 year ago)
M Hayes
We had the pleasure of Jules providing a valuation for our property.
She was very courteous, professional and friendly .
The whole experience of dealing with WHB was seamless and we will certainly be more than happy for them to deal with our sale when ready .... Read more
Seller
27th Jul 2023 (1 year ago)
S Khavanin
Very friendly and helpful staff! Dealing with Grant has been an absolute pleasure! Would definitely be using these guys again in the future... Read more
11th May 2023 (1 year ago)
L Marchant
After visiting the branch earlier today, I cannot recommend WH Brown in Halstead highly enough! Arron and his team are professional, friendly and extremely helpful! I would not consider going to any other
estate agent - they are first class!... Read more
29th Mar 2023 (2 years ago)
R Barrell
After talking to Arron on the phone who gave me some great advice on selling my house and different options open
to me, I would definately recommend W H Brown to anyone wanting to sell or buy a new home!... Read more
Seller
29th Mar 2023 (2 years ago)
C Campbell
The Halstead team were very helpful guiding us through a stressful process. They were very accommodating with viewings and were flexible around our work hours. A very friendly team and would highly recommend.... Read more
26th Mar 2023 (2 years ago)
J Walker
Arron and the team went over and above with the service provided, it was good old fashion customer service, which many other companies sadly don't provide. Jules especially should get a mention, nothing was too much trouble (even though I was probably a pain, with my demands) ! I will definitely be using the Halstead Office again. I cannot recommend them highly enough, 10 out of 10...... Read more
20th Mar 2023 (2 years ago)
D TURNER
A difficult sale, but with grit and determination from the team, we got there.... Read more
Seller
9th Nov 2022 (2 years ago)
Really bad communication. Told to go down the Auction route. Don’t go down it if they say its a great idea its not! Everyone will ask you to drop it by £20,000 and they give the wrong information.... Read more
Seller
17th Oct 2022 (2 years ago)
E Taylor
I had a very good experience with Lisa. My sale was referred to her from the Colchester office, they kind of disowned my sale over to her. Lisa has restored my faith in WH Brown, she was brilliant at chasing both solicitors and pushing the sale through considering it was complicated. It wouldn’t have happened otherwise. Thankyou... Read more
Seller
11th Oct 2022 (2 years ago)
M Bothwell
Jack and the office handled the viewings brilliantly, were always available for info and feedback and my wife and I were delighted with the service - as we were when the same office sold another house for us in 2020.
Terrific service all round. Thank you!... Read more
9th Jun 2022 (2 years ago)
A Roy

An absolute disgrace. We've been letting a property for the last 4 years and there lack of communication between branches is comical. Whenever a problem accrued we would always have to endure a slow process multiple calls from different branches to sort things out plus messages from the landlord to give her 2 pence worth. I'm a general builder I certainly know they made a mountain out of a mole hill everytime. 19/05/2022 I received a phone call asking to arrange a viewing I responded I don't know what your talking about I've not been made aware of any potential sale of the property by anyone and the male agent hung up on me this was the Halstead Essex branch. I rang back and asked what was going on and he said he must of been given the wrong number . What a bunch of lies turns out the whole process of selling the house was already in motion by the Halstead Essex branch not informing either myself or William h brown Sudbury branch who we let the property from what's going on. My partner and I feel so let down as its not easy to find the right accommodation to suit our lifestyles. We should of been made aware the moment the decision was made so we could make arrangements for ourselves now we've been left to sort everything out last minute. We will never be using william h brown for lettings purchases or sales in the future... Read more
Tenant
24th May 2022 (2 years ago)
T sutherland
My experience they not good at all... Read more
23rd May 2022 (2 years ago)
C Sansum
From the off, both Jack and George showed us around the house with nothing but professionalism. Both times were a breeze and a laugh, communication was on point! Top lads!... Read more
13th May 2022 (2 years ago)
S Madgewick
Viewed a property yesterday with Jack Sandford there to greet me. He was very professional and could anwser all my questions regarding the property. All the William H Brown staff at the office have been very helpful and have been really efficient with processing my offer.... Read more
21st Feb 2022 (3 years ago)
J Lee
From a Buyers perspective Jack has been amazing. He called me regularly, notified me of every property that was suitable for us before it was live online. Honestly very very impressed with him personally as he was so accurate for our needs and the communication was so prompt.... Read more
Buyer
15th Feb 2022 (3 years ago)
D Martin
The team at William H Brown are excellent and friendly. They keep me updated on my purchase, and couldn't be more helpful. Wish I'd sold through them too!... Read more
Buyer
5th Jan 2022 (3 years ago)
J shaw
very helpful company and branch staff... Read more
14th Dec 2021 (3 years ago)
Loulabelle
Young and inexperienced. Dont listen to what you say or ask for . This place is a joke . Go with a professional company Instead... Read more
27th Nov 2021 (3 years ago)
B Bartram
My partner and I have had/are having a fantastic experience buying our first home with this agency. Massive thank you to Dan for being so responsive and keeping us informed every step of the way - you have made the process much less daunting... Read more
Buyer
2nd Nov 2021 (3 years ago)
A kippins
We have been very impressed with Jack. He is very helpful and “Human”. He is also very professional and knowledgable. Been a pleasure dealing with him.... Read more
27th Oct 2021 (3 years ago)
G Martellotta
We would like to thank Daniel George, he has been helpful, professional, and informative. Thanks to Daniel we have placed an offer on a property that we like and meets our requirements.
I'm confident Daniel will continue to progress well in his career, and we wish him success and productivity.
Also thanks James Ferguson and to the rest of William H Brown team.
Wish you all well and be safe.... Read more
Buyer
10th Oct 2021 (3 years ago)
We decided to use William H Brown as at the time we were impressed with their manager. Within a few weeks it was soon apparent that there was no communication, I contacted them to ask to speak to the manager to be informed that he had left. I asked to speak to the new manager who failed to impress me. I expressed our disappointment in the lack of communication and viewings and his first response was that we may need to look at the price. This was at 4 weeks. I emailed him to clarify about the length of our contract and never heard back from him! We then decided to remove the house off the market. I was not prepared to give them any of our money., It is important to note that the young man who does viewings was very competent.... Read more
Seller
3rd Oct 2021 (3 years ago)
M steer
We cannot praise Jack enough. Throughout are conversations with him he was always helpful and attentive and he was able to help us achieve the desired result... Read more
16th Sep 2021 (3 years ago)
N Adjei-mensah
We had an amazing experience with this agency especially the one of the team members who is an estate agent called Jack. Jack was very helpful and very attentive through our time of house hunting! 5 star experience working with him. He was very honest with us and approachable and he constantly had our best interest at heart . It was a pleasure to be shown around my a friendly man . We would definitely recommend !!!... Read more
21st Aug 2021 (3 years ago)
M Perry
Our experience dealing with the team at Halstead has been exceptional!!!
The people we have dealt with Ryan, Elliot, Lisa and Jack have been extremely professional, courteous, and helpful all the way through our purchase.
Lisa was very helpful chasing our agent and solicitor on many occasions and as with all the team she called us back when she said she would and always updated us.
Our main contact with several viewings was Jack who was new to the job but you wouldn't have guessed, he dealt with us like he had been doing it for years.
Very helpful and accommodating as we measured, checked and checked again various things. We really feelJack will go far in this industry and must be a great asset to William H Brown.
Many thanks to all the team at Halstead.
Mark & Marie Perry... Read more
Buyer
26th Jul 2021 (3 years ago)
C Daniels
Ryan, Elliot and Lisa have gone above and beyond in what has been a really long process. The first sale fell through through no fault of their own but they had it resold in a matter of 48 hours. The onward purchase has been far from straightforward and they have excelled themselves in trying to get it over the line. Thoroughly recommend... Read more
Seller
26th Jul 2021 (3 years ago)
J Donaghy
Thanks to the whole team but especially Ryan, Elliot, jack and Lisa for being so incredible when I purchased a house through them.
They helped things run smoothly, ironed out issues and were so patient and professional.
They always called back and we’re incredibly honest. An absolute pleasure to deal with you all. I wouldn’t hesitate to recommend you all... Read more
Buyer
24th Jul 2021 (3 years ago)
J George
Sat in a chain for 14 months. The staff continually lied. Never phoned back, never chased unless we contacted them. Lisa was really good ,the others were poor.... Read more
19th Jun 2021 (3 years ago)
L Rayner
I don’t often write reviews but I felt strongly about sharing my positive experience with William H Brown. From the very first meeting with Ryan, he was professional, understanding and patient while we organised getting the house ready to sell. He even helped move furniture to get the right pictures for the sale. Elliot was also just as professional, polite and courteous and nothing was too much of a problem. The house sale went smoothly, very little stress and was done quickly and efficiently and this was down to the amazing staff at William H Brown, I can’t thank you enough.... Read more
Seller
15th Jun 2021 (3 years ago)
J Gosney
I would just like to say a big thank you to Jack at the W H Brown @ Halstead Branch has done a great job at helping me and my husband and family to find our amazing new bungalow. We found him to be very informative and very pleasant and professional during showing us a round a few properties previously to find our new home. You and your team are doing a great Job.
Thanks again.... Read more
Buyer
30th May 2021 (3 years ago)

Staff all friendly and helpful and always showing people around. However not always asking visitors to take shows off. Found grubby footmarks on dining room carpet. Did not like the way they kept plugging Sequence. Continually receiving emails saying 'thank you for choosing us etc.' Had not chosen and would like to have been given option, with a quote offered. May have considered had I been asked and known charges, rather than it continually being forced on me with no idea of their fees. Then when I sold, on the same day they were informed of my solicitor and address. Started to receive emails from Sequence again, 'Thank you for choosing them etc.'even receiving a code to log in to my account. A letter arrived from WH Brown stating my solicitor as Sequence. I had to put them right on this and then contact my solicitor to say, buyers solicitor given wrong information. I did not need two solicitors. And there was never any mention of what Sequence fees would be? It seems they were being forced on you. Other than that they were fine and did persuade lots of people to view and would do so when not here. the agents I saw when I was home were always polite and friendly.... Read more
Seller
23rd Apr 2021 (3 years ago)
S WHITBREAD
From instruction first week in February , to exchange mid April , with first class communication all the way through , on a sale of a cottage which another agent could not button up in over sixteen weeks . Halstead WHB and Ryan's team are to be highly recommended .
I do not normally complete reviews but such exemplary service deserves a mention . Plus WHB and Ryan achieved £12.500.00 more than the aborted offer . I call that a good result .... Read more
Seller
13th Apr 2021 (4 years ago)
L Allen
Through absolutely no fault of theirs, our onward purchase (that we had agreed through William H Brown) pulled out of the sale. Ryan and Elliot could not have been more kind or helpful in trying to find us another suitable place to buy (even though we had not sold our current place with them). Although ultimately we have now purchased a new build, we do wish it had been through them. I don't often post reviews but in this case, they really have gone 'above and beyond' and we very much appreciated everything they did for us.... Read more
Buyer
9th Apr 2021 (4 years ago)
S H
A pleasure to deal with... Read more
6th Apr 2021 (4 years ago)
P Mathews
I cannot recommend more highly this excellent company who were, polite, friendly and professional throughout the sale of our property. Thank you Ryan, Elliott and Lisa, an asset to your company in every way.... Read more
Seller
24th Mar 2021 (4 years ago)
E Delaney
A massive thank you to Elliot who went above and beyond to share a perfect property with us before it was even on the market. He’s made our first time purchase much simpler and has been a pleasure to deal with.
James has also been very helpful in securing a good deal on our mortgage and explaining all the technical details that surround this.
Would highly recommend!... Read more
Buyer
23rd Mar 2021 (4 years ago)
C Charles
Big thank you to Ryan, Elliot, Maire-Kate and Lisa from the Halstead Branch who were very professional, friendly and courteous every step of our journey in purchasing our new home. Highly recommend - 5*****... Read more
Buyer
13th Mar 2021 (4 years ago)
C Ashley
I received a brilliant service from Elliot and the team and William h brown. I would definitely recommend anyone in the local area who are looking to buy or sell!!... Read more
7th Mar 2021 (4 years ago)
C Lockley
We have found the Halstead Office to be responsive to our phone calls and helpful with the sale of our property. Thanks to Elliot, Ryan and Lisa for their assistance.... Read more
Seller
4th Mar 2021 (4 years ago)
K Thompson
Very good service. The purchase of our new house was swift and without problems. Thank you.... Read more
Buyer
1st Mar 2021 (4 years ago)
T Hunt
I'd like to thank Ryan, Lisa and Elliot for the great job they did with our sale. We appreciated the good communication and the efficient and professional way they handled the sale. If you are looking for a great agent in the Halstead area, I can definitely recommend the William H Brown team.... Read more
Seller
1st Mar 2021 (4 years ago)
L Halasi
We were very pleased with WHB helping us to get an excellent mortgage so we could buy our own house in the UK. Especially we would like to thank Abbey Barwick to make it possible for us. We could not have found a more professional, patient and reliable agent than Abbey. Trully Recomended to enyone whom planning to sell or buy any properity.
Istvan and Gabriella Halasi... Read more
Buyer
25th Feb 2021 (4 years ago)
S Wilden-Fitch
Just been in touch with Elliot Branch and his colleague about a personal housing issue not related to the company and Elliot was absolutely brilliant, taking the time out of his day to help me with the advice I needed.
Elliot was very friendly and responsive.
Thank you both so much for the amazing help you've given. I appreciate it.... Read more
3rd Feb 2021 (4 years ago)
D Jaggs
Through a long, drawn out process (not of their making) Lisa, Elliott and Ryan at the Halstead branch were very helpful and professional.
We would definitely recommend William H Brown to sell your home... Read more
Seller
15th Dec 2020 (4 years ago)
S chapman
Brilliant service from Ryan, Elliott and the team. Correspondence throughout the selling and buying process was fantastic. I would highly recommend using this agent.... Read more
Seller
20th Feb 2020 (5 years ago)
D Webb
Poor customer service at the Halstead branch, led along the whole process resulting in losing a considerable amount of money and time. Rubbish communication. Do not use them, better estate agents locally.... Read more
31st Dec 2019 (5 years ago)
S Wells
5*
We received very good service from Ryan & the team. It was reassuring to have a professional & honest approach in dealing with the sale of our property.
They kept us informed of the progress which helped during this stressful time.
Many thanks for everything... Read more
Seller
29th Mar 2019 (6 years ago)
H Woods
I recently got back in touch with William H Brown after buying my house with them some years ago. Ryan, the Branch Manager, along with Sarah & Sam were so helpful when I popped in to speak about potentially putting my current house on the market, everything was explained and I really did feel at ease, if we do decide to move I know exactly which agent I will be dealing with. Thank you so much!... Read more
25th Mar 2019 (6 years ago)
S Carter
Really pleased with the team at William H Brown communication was brilliant! I couldn't fault them from start to finish, they made the house buying process smooth and easy. Would recommend Ryan and his team to all my family and friends... Read more
Buyer
25th Mar 2019 (6 years ago)
T Miller
By far the best agent I have ever used, a great selling plan found me a great buyer, we tried to get the best price and it worked thanks and to top it all they then found me my dream home thank you to every one in the Halstead team... Read more
Seller
18th Jul 2018 (6 years ago)
Bec
Unreliable.. took forever to get deposit back too... Read more
Tenant
23rd Apr 2018 (6 years ago)
P O'Brien
Avoid this Branch and staff at all cost, not worth wasting your time as they are sure going to try and waste your time. So many unorthodox things happened when trying to buy, let alone some horror stories from people trying to sell through them. I asked for an investigation and all I got back was a statement from the area manager basically saying there needed to be some more training and what we were saying was wrong.... Read more
28th Nov 2017 (7 years ago)