Anonymous Homeseller
Your Move provided a good service and had a good local knowledge of the market. Although not the cheapest they were still competively priced.... Read more
Seller
3rd Aug 2024 (6 mo. ago)
I found your move kept me updated through the whole process from start to finish. They were proactive around chasing the solicitors and giving me updates... Read more
Seller
3rd Jul 2023 (1 year ago)
K ken

I rent a property through this agent. There are many defects including the combi central heating. I emailed the defect list to the agent on 7 Oct 2021. Until now (2 Dec 2021), no one comes to clear the defects. The engineer "inspected" once that all the defects I had emailed to the agent with clear photos and details description. During this period, at least 13~15 emails I sent out for the defects. My family and I also called more than about 40 times. Most of the time give me no response (both through tel/email). There are so many excuse. The agent will tell the landlord and tell me to wait. The engineer specified by the landlord is busy to come. No parts. The agent tell me to urge the landlord and engineer. The "landlord" tell me that I should not contact her and her engineer told her that no defects need to be retified. Today, the combi central heating is totally breakdown. The agent tells me the same excuse and tell me that the engineer will come on Saturday?! So ridiculous any human can live without hot water and heating in 3 oC for 3 days?
Reply the below reply from your move dated 3/12/2021:
There were 2 engineer who both came once separately for inspection and report the defect to me. Your staff and the "landlord" told me that null need to follow! Now, I don't care the complicated relationship between your party. I just know your move is the sole representative of the property. No one formally tell me who the landlord is! I just know urging you for the maintenance of the defects. RUBBISH!... Read more
Tenant
3rd Dec 2021 (3 years ago)
A Heather
Thank you once again Your Move team at Waterlooville for the great service you have given my Son and Daughter in law in managing their property over the last few years. Excellent advise and service, would highly recommend.... Read more
Landlord
3rd Dec 2021 (3 years ago)
C Wood
On what was a slightly difficult purchase, Louise and Sharon at Your Move Waterlooville branch, had our backs from beginning to end. They went over and above to support us throughout the whole purchase right up to Exchange of Contracts and we are so grateful for all the effort they put in on our behalf. Thank you.... Read more
Buyer
8th Nov 2021 (3 years ago)
A Mindru
Very good experience over all with the agency. Emma been really friendly over the phone every time I called and made sure I would be contacted shortly. Many thanks to Carly who has been very helpful, friendly, professional and patient with us. Carly has been able to respond to any queries quick and efficient. She followed the paperwork for us and we had a good communication over emails, which has been really handy as we have limited time to spent over the phone.
Very pleased with Tili as well, helped a lot when had to apply for utilities.
Ana-Maria... Read more
1st Sep 2021 (3 years ago)
L Cockett
Great help with renting and helped us a lot with out purchase. Amanda helped a lot chasing paperwork etc with our solicitor. Would definitely recommend... Read more
Buyer
5th Jun 2021 (3 years ago)
J Buckle
Excellent to deal with. Great friendly service and efficient at what they do. Thank you to Gemma and the team.... Read more
14th May 2021 (3 years ago)
L Proctor
Excellent service from Gemma Cross and Team at Your Move Waterlooville, friendly and efficient service, loads of advice and assistance given. Great customer service.... Read more
10th May 2021 (3 years ago)
N Browne
I recently used Your Move Waterlooville for a purchase and then managed let of a property. From offer to completion and then subsequent let the team at Your Move were fantastic, very personable, knowledgable and professional. Speacial thanks to Gemma, who once again, went over and above to get the property marketted and let in very quick time and helped liaise with the refurbishment team to ensure enverything was ready. I cannot recommend highly enough.... Read more
Landlord
8th May 2021 (3 years ago)
J Ambler
Great service provided - Cheryl was particularly helpful and went above and beyond to help! would highly recommend... Read more
20th Apr 2021 (3 years ago)
H Hughes
I cannot thank Your Move enough! Especially Gemma! I was in a very tricky spot and she helped me and my boy to move into a lovely property. At a time when I genuinely thought everything was hopeless, she helped me to smile :) thank you again. I will always recommend you to friends and family.... Read more
Tenant
15th Jan 2021 (4 years ago)
Kim
Really helpful and supportive staff in branch. Would highly recommend.... Read more
16th Dec 2020 (4 years ago)
I would like to say that we have been renting through your move for 7 years ,and they are absolutely amazing especially a lady called Gemma who has gone above and beyond her duties to help me and my family, she is an absolute credit to your move .... Read more
Tenant
11th Dec 2020 (4 years ago)
G Deane
Your Move has been so helpful in us renting our first property. Always responsive and willing to answer any questions. Carly was amazingly helpful and always working with us to create a great experience. Thank you all so much.... Read more
Tenant
30th Oct 2020 (4 years ago)
N ferriday
Very respectful friendly and helpful agents! Steven and Amanda helped me find some where to rent for my two children and I as I needed some where quickly and I was finding it hard to find somewhere. Very reliable as I didnt have much luck with estate agents else where!... Read more
Tenant
12th Oct 2020 (4 years ago)
D Payne
I dealt with Carly at the branch through my whole experience start to finish. She is extremely helpful and answered all my questions every step of the way. As this was my first time renting a property I had a lot of questions and she was able to help me with everything. Thank you!... Read more
Tenant
3rd Oct 2020 (4 years ago)
M Duffy
Provided ease during a pandemic!
I have been so impressed with the support and help finding a place to rent by Your Move. This is my first time renting outside of house sharing and it has been one I can truly say has been made very smooth! I want to particular mention Cheryl, she has shown excellent professionalism and a friendly service with quick responses to emails, advice about moving to the area and her general communication skills have been amazing! Any query I had (which was quite a few) she was more than happy to help. I cannot recommend this agency enough. And Cheryl is a true asset to your team! Thank you.... Read more
Tenant
1st May 2020 (4 years ago)
Sue and Sharon at your move waterlooville have been great. They have been very efficient and friendly and helpful and always willing to answer questions... Read more
Seller
27th Feb 2020 (4 years ago)
A Thornton
Carly was excellent in getting us in our new place quickly, and she was a pleasure to deal with.
We love our new home!!... Read more
Tenant
20th Feb 2020 (4 years ago)
A Bennett
Very Quick and easy process when renting for business, found the staff very good, Carly found me the property I wanted very quickly, would recommend... Read more
Landlord
8th Jan 2020 (5 years ago)
L McKenna
Amazing service, Gemma has been so great throughout and so friendly, as well as Carly. Very pleased with how quickly everything is going from the viewing to moving in, as well as how informative they are. Best letting agents I’ve met.... Read more
Tenant
6th Dec 2019 (5 years ago)
L Barnes
Very happy with the service, gemma was amazing every step of the way. Would highly recommend... Read more
29th Nov 2019 (5 years ago)
A Rowsell
Really happy with the service it has been spot on. Couldn't have asked for a better letting agent Gemma has been amazing. Moved in just over a week after viewing. Highly recommend... Read more
Tenant
16th Nov 2019 (5 years ago)
M Cuthbert
Was a tenant through urmove very helpful Very professional would always recommend... Read more
Tenant
25th Sep 2019 (5 years ago)
S Lowdon
Excellent experience with Your Move Waterlooville Lettings.
Swift from the beginning, excellent informative viewing and worked to our timescales - which were quick!
Thanks Gemma for all of your help, and everyone else in the office!... Read more
20th Sep 2019 (5 years ago)
S Wee
I have both bought a property and rented it out with this branch as a landlord. Sales were excellent-very smooth and really understood the local market. Once they understood what I was looking for they found the perfect place.
Renting the property out was easy too. They look after both landlord and tenant and make the whole experience easy. Gemma has always been superb in handling questions and dealing with situations as they arise.
Highly recommended... Read more
Landlord
17th Sep 2019 (5 years ago)
R Dean
Really helpful in finding out what was right for me. Able to set me up with a mortgage advisor and look at what would be on the market and what to look for in flats!... Read more
25th May 2019 (5 years ago)
P Wakefield
Would recommend too anyone!! Lettings staff could not of done enough for me!! Jemma and Jenna could not of been better!! Best estate agents iv delt with!!!... Read more
Landlord
13th May 2019 (5 years ago)
N Kesley
I have found the rental team at the Waterlooville Branch to be most professional and helpful in all aspects of letting my properties.... Read more
Landlord
15th Apr 2019 (5 years ago)
A Mclaughlan
We have used the services of Your Move for finding tenants,managing our properties and seeking advice on on going and regularly changing legislation ,for over 5 years. Gemma and her team are always professional friendly and helpful to us as landlord .Equally our tenants have spoken very highly of them.A satisfied tenant results in a happy landlord.Because they ensure the whole process runs smoothly this results in maximising returns.They continue to exceed our expectations We absolutely can recommend Your Move for both landlord or tenant .... Read more
Landlord
23rd Mar 2019 (5 years ago)
D Thomas
Overall a positive experience renting through Your Move, staff very friendly and helpful, the process was quick and everything went smoothly! Alfie dealt with any questions we had before move in date, perfect for first time renters!... Read more
Tenant
12th Dec 2018 (6 years ago)
A Burden
Fantastic service, swift, efficient and always kept me updated. Highly recommend. Wouldn't use any other agent as first class service.... Read more
11th Dec 2018 (6 years ago)
P Ltd
The Your Move team are my first port of call on all of my rental properties they team are extremley helpful and very knowledgeable at what they do, I would 100% recommend them to anyone... Read more
Landlord
12th Nov 2018 (6 years ago)
O Stacey
First time moving out to rent. I found Alfie and the crew to be very helpful. Looking forward to moving out. Would recommend :)... Read more
Tenant
10th Nov 2018 (6 years ago)
D Sherwood
Me and my partner really pleased with the service that Your-Move have given us. Alfie Greene has been amazing in helping us out and doing everything he can to help us out and keeping us up to date with whats been going on. Every one at Your-Move Waterlooville have been amazing. Thank you so much... Read more
2nd Nov 2018 (6 years ago)
A Watson
Been with your-move Waterlooville renting out properties & dealing with Anna for some 10+ years now. The service Anna has given has been 1st class and have referred another landlord to them & as a result has also rented out property through them Will recommend other landlords to her in the future Well done..... Read more
Landlord
20th Aug 2018 (6 years ago)
L Kelson
WATERLOOVILLE LETTINGS
Within a day of calling into their office they had found me a tenant! Anna, and indeed the entire team, are friendly, efficient, and very professional. Anna explained every step of the letting process very great clarity and from the onset I felt I was in safe hands and that they would do their utmost to ensure they found the best tenant for my property. Highly recommended!... Read more
Landlord
25th May 2018 (6 years ago)
M Beavis
Great support with our property management from Gemma, Sarah & Anna! Great communication and any issues are always dealt with promptly.... Read more
Landlord
1st May 2018 (6 years ago)
S McGeorge
A big Thank you to Tess, Anna, Gemma and especially Sarah, who help and manage our property's, I just wanted to thank you and congratulate you on your most efficient and
professional service,... Read more
Landlord
30th Apr 2018 (6 years ago)
S Dean
Found me the perfect family home, process was smooth and effortless. would highly recommend, Thanks again ladies x... Read more
Buyer
24th Apr 2018 (6 years ago)
H Bennett
Selling our 85 year old mums house for her while myself and my brother and sister all live in different cities was going to be a difficult task, but with the help of Sue and Josie at Waterlooville it went a lot lot smoother than we all expected! From start to finish Sue and Josie were there to help, nothing was too much trouble for them. They made a very difficult and emotional time for us all a lot easier to get through and we will always be grateful for their help and the excellent service they gave us! By the time of completion they felt more like family friends! Keep up the excellent work ladies, it was a pleasure working with you and once again thank you so so much xx... Read more
Seller
5th Apr 2018 (6 years ago)
J Lewis
Josey at Your Move Waterlooville is brilliant. We had regular contact throughout the process and she was very proactive to ensure that all members of the chain kept things progressing. She's also very understanding of how stressful selling a house can be.
The advert for our property was professional and the photos taken ensured we got plenty of interest via property search sites.... Read more
Seller
23rd Aug 2017 (7 years ago)
P Davies
Superb service even after issues never gave up very professional and determined.... Read more
15th Mar 2017 (7 years ago)
qashqaiclub
Always friendly, always professional, have bought and sold through them.... Read more
Seller
20th Feb 2017 (7 years ago)