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AWFUL experience. If I could give Portico 0 starts I would, I truly could not recommend them less. The lack of communication was the first and most prevalent issue throughout our Tennancy (which was cut short due to a hazardous mould issue which was flagged many times before and during the Tennancy). My flatmate and I spent hours and hours of our time trying to draw attention to and rectify the multiple issues with the property, some more serious than others, on many occasions we were ignored and on some occasions the portico employees were actually very rude. I will not name names but a lady in the Highbury office in particular. The ordeal with portico cost us a great deal financially but also in terms of stress, not to mention the health implications of living in a damp flat for 5+ months during the height of winter, in an uninsulated room, where the radiator fell off the wall and the heating did not work initially. I don’t ever leave bad reviews but I seriously believe people should avoid this service. Would not wish it upon others, particularly when you are overpaying for a property and working hard to do so!<br>The issues were never ending , and I was constantly in awe of the audacity of Portico to try and charge us for various things that we flagged as issues many times to<br>them and were not our fault. If you have the misfortune of using Portico, I reccomend you keep a record of your engagement with them.<br>Other problems included a gas leak for the first four months of the tenancy, the flat not being cleaned before our arrival, marks all over the place, broken kitchen appliances and shelves, the list goes on.<br>I hope portico work to improve their service and treatment of their clients.<br>Please note the is experience was between August 2024 and March 2025... Read more
7th Sep 2026 (9 days ago)