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- Portico - Walthamstow
Portico - Walthamstow
Closes at 6:00pm
163-165 Hoe Street, London, E17 3AL
Portico Walthamstow are an estate agent in Tottenham. They mainly list properties in E17, N17 and EN3. Over the last 6 months, they've listed 25 properties, with 7 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 10:00am - 2:00pm
- Sunday Closed
View all details
Accreditations
Portico - Walthamstow Reviews (184)
Have you used this agent?
82%
4%
1%
2%
11%
P Stokes
Great service with friendly staff
12th Apr 2024 (13 days ago)
S Angol
Having been a tenant under Portico's management for two years, my experience was largely positive until the final stages of my tenancy. Regrettably, the process of modifying my tenancy agreement encountered numerous obstacles and inefficiencies.
The challenges began in December 2023 when I notified the landlord of my co-tenant's departure and my desire to become the sole occupier of the property. Despite my consistent and punctual rent payments, I faced unwarranted delays and complications;
Although the landlord eventually approved the contract change, Sean Hewitt, the Associate Director at the Walthamstow Branch, exhibited a complete lack of initiative, empathy and professionalism throughout the process. His apparent hesitancy to assist, led to a protracted and stressful process, requiring repeated information submissions and causing significant inconvenience.
After four months of persistent communication with the company, both the landlord and I grew increasingly frustrated with their apparent neglect and indifference. Consequently, we mutually decided to cancel the contract change and seek a different property management company to facilitate my transition to sole occupancy. Sean Hewitt was unmistakably informed of this decision and even emailed me in February to affirm that the contract change would not proceed, indicating that their involvement was no longer required.
Just when I believed my dealings with Portico had concluded - on the 3rd of April, £56 was deducted from my bank account. Attempts to address this issue with the credit control team were futile, as calls remained unanswered and the problem unresolved. Subsequently, I managed to contact the accounts team, who informed me that the contract had been extended rather than cancelled. Until Sean Hewitt cancels it, the payments will continue to be deducted.
Despite reaching out to Sean via email and phone, I am yet to receive any response or acknowledgment regarding the issue, refund, or contract cancellation.
Moreover, when the landlord attempted to retrieve the spare keys for the property to transfer them to the new property management company, Sean reported that he had misplaced them. For context, property management companies typically hold a spare set of keys for emergency access needs. This incident heightens worries about the property's security, as it implies potential unauthorised access. As a parent of two young children aged 1 and 3, this situation is especially concerning. Sean Hewitt's actions and inadequate communication skills demand clarification and further investigation.
4th Apr 2024 (21 days ago)
J Silva
Professional efficient and very helpful from start to is moving in thank you very much Michael for all your help. Higly recommend.
12th Mar 2024 (6 weeks ago)
A
Terrible service.
I showed up for a viewing, but they didn't show up because it was "cancelled", and I was notified. No communication, no message or phone calls received, so just a lack of organisations internally.
Avoid, seems like bad estate agents compared to other reviews.
11th Mar 2024 (6 weeks ago)
A Harvey
In our experience they were completely incompetent throughout the entire process. Even when we were moving they had people round for viewings and left our back door open leaving us vulnerable to burglars. We’ve been waiting 5 weeks for the return of our deposits but are being ignored. Avoid.
8th Mar 2024 (7 weeks ago)
charlie
Great experience
Great viewing and helpful information with local area.
Quick correspondence.
Thanks for all your help Michael.
5th Mar 2024 (7 weeks ago)
N Ekimci
If you're looking for a place to rent, simply don't use this agency.
My experience, especially with its manager Sean Hewitt, is something to avoid due to his remarkable lack of professionalism.
From shouting on the phone to abruptly hanging up, or engaging in behavior resembling bullying while expecting me to accept illegal and unethical conditions during the tenancy agreement signing process.
Seeing some other comments here, I can see I was not the only one. Its best if Portico reviews and give extra training for professionalism to their employees, with a particular focus on branch managers.
Edit: I don't think maintaining professionalism when dealing with landlords or sellers, from whom one is receiving payment, is an issue for anyone working in the estate agency business. Comments like these shouldn't even be a consideration. When interacting with third parties from whom one isn't directly earning such as with renters or buyers is when one's professionalism should be evaluated. In addition, how we treat people we don't personally benefit from reflects our integrity and character.
27th Feb 2024 (8 weeks ago)
S McHugh
Great service, easy to work with. James the star of the show, looked after us from viewing to moving in.
16th Feb 2024 (10 weeks ago)
J Egan
Having just bought and sold through Portico, I can highly recommend Ammer. He and Emily have been prompt and professional from start to finish and gone above and beyond to get us over the line.
15th Feb 2024 (10 weeks ago)
susanasantos1977
I had a viewing with Michael yesterday.
Great knowledge and massive help.
We have put an offer in today.
Thank you for your help.
15th Feb 2024 (10 weeks ago)
M Baker
Thank you for dealing with my enquiry Michael.
Look forward to viewing the property on Friday.
Highly recommend.
15th Feb 2024 (10 weeks ago)
J Sheppard
Sean has been brilliant so far in professionally handling a less than straightforward situation. His communications with the several parties involved has been prompt, effective and understanding. I trust this is the beginning of what should be an ongoing worthwhile business relationship.
12th Feb 2024 (10 weeks ago)
K Long
We’ve had a really good experience with Portico so far, they’ve been efficient and friendly. They gave us a moving in box with little gifts in which was a fab touch!
19th Jan 2024 (14 weeks ago)
P L
I was looking for somewhere to rent and James and Will really helped me. I have now moved in to the property and I can not thank them more.
I definitely recommend use this Estate Agents they are amazing. Thank you
19th Jan 2024 (14 weeks ago)
R Krishnan
It has been a smooth experience so far working with them as I've secured my new rental place. Michael has been helpful and prompt in getting my queries answered. The others in the team as well have been a pleasure to work with so far. The welcome pack was a nice touch.
17th Jan 2024 (14 weeks ago)
Performance stats
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More Portico branches
- Portico - Leyton 1.73 mi away
- Portico - Woodford and Loughton 2.51 mi away
- Portico - Stratford 3.11 mi away
- Portico - Highbury 3.87 mi away
- Portico - Forest Gate / Ilford 3.99 mi away
- Portico - Camden 6.22 mi away
- Portico - Dulwich 9.10 mi away
- Portico - Clapham 9.91 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
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