Excellent customer experience, very friendly, quick and efficient service. Tom Dunbar at Bridges Lettings managed to source tenants for my two properties very quickly. And Karen Howard was very efficient, she kept informed throughout the whole process. Thank you to both of you for very quick and efficient service, much appreciated. Well done, keep up the good work.
7 days ago
We booked a viewing of a property to let with this agency. Sadly non of our basic expectations were met. Agency had not informed the current tenants about a viewing and bless them they were kind and let us in to wait for an agent whilst try to sort out why there was no proper communication.
Agent arrived completely unprepared to answer basic questions - heating, council band etc. We wasted our time and money travelling to get such an unprofessional service. Never had this previous experience with any other agencies.
Can you imagine having visitors or family for a dinner or just so - what happened in our case, tenants were not expecting any appointment. Agent was late and unable explain sufficiently to both parties how this had happened. Saying it wasn't his fault. If we asked any details of the property they said they would need to find out.
Very disappointing service and would recommend people booking viewings with this estate agency to make sure they are doing their due diligence to avoid such a things like we did.
NaN days ago