Athena did a good job of finding flats that fit our criteria and didn't waste time with ones that did not. She was friendly and responsive and didn't rush us through the process.
A&R do not manage the properties. This is not told to tenants before renting. What this means is if your boiler breaks down, you'll be chasing your Landlord, and A&R won't have anything to do with you. But the second you want to deduct from the rent. Then they'll start signing from the rooftops about the tenancy agreement.
No different from any other crook estate agent. Just they're based in Highgate so generally decent properties/landlords.
We purchased a property through Litchfield, and John was just amazing. He was always there whenever we needed help, and made this process stress free. Very professional service. Would highly recommend!!
Selling and buying property is always rather stressful, but I can sincerely say that using Litchfields, for us, made it considerably less stressful!
From the beginning, we felt that Giselle understood us and didn't give us all that usual estate agent schpiel; one comment that sticks in my mind is when I took my parents around to see our property, she said "go on, I'll stay here, you don't want me following you around giving you the hard sell do you?!" It was so nice to be able to look around in feeling completely relaxed.
Giselle understood us straight away and didn't seem to mind my nervous paranoia that saw me needing a twice daily update/reassurance! She has been completely 'on it' from the start, has made the best recommendations when we asked for solicitors/surveyors, if you want the sort of people that make things happen instantly and (regardless of what happens next!!), for a sincere, uber efficient estate agent who knows Highgate inside out, you really couldn't wish for better than Giselle (and Litchfields)!! Xx
A very happy (and recently moved) family!
Oldfield Mews N6
Big thank you to Bianca, Maria and Charlotte. I have been using KFH for 5+ years and each time I am impressed with the excellent service. Highly reccomend.
I am renting a room in property managed by KFH for 7 months. For 2 of these months I have not have a door on my bedroom as it came off its hinges and KFH have been glacial in replacing it, despite frequent reminders and requests for updates. We are still waiting for confirmation of when this will be replaced. Additionally, the washing machine regularly (70-80%) stops midway through the cycle and has to be restarted. KFH have said that since it technically still functions they have refused to fix/replace it. They don't deal well with the upkeep of the property.
The agency is terrible, some idiot agent had a problem with sending the address of the property and had a problem with that we wanted to view only one property. Also, a really rude attitude, and the agency I can recommend is Foxtons, they treat everyone really polite and help that much as they can.
Olivers Residential has nice properties but not even worth a call to those agents.
Vanessa & Bozena M.