Jas Singh and the team at Keatons were crucial for the sale of my client's property. Many thanks for your efforts.
Sign to Let appeared outside my flat. I have called them to have it removed (as no one is letting anything). I was told to wait that smn was going to call me back. Wait 3 hours and nothing. When I called back, 5 mins ago, I was "greeted" by a rude member of staff saying smn has called them 3 times and they are 'working on it'.
There is nothing to work on. But here an advice:
Call me as you said you would. Take the sign off. And don't be rude. You know what they say of estate agents. No need to add on it.
Guy at Salter Rex gave us real help and support throughout the period leading up to the purchase of our new flat. In particular we appreciated his sensitivity and humanity when my husband was taken seriously ill during this time. Always quick to respond to queries and to provide helpful and honest advice, he helped make what was a stressful process less pressured. Thank you.
They showed me a property without telling me there was an offer on it already. Waste of time.
I bought a flat on Hampstead Lane, Chris Taylor from KFH who went above and beyond was excellent, and made the whole experience stress free & a total pleasure. He made the whole process seamless as he arranged for me to use the KFH mortgage broker & partner solicitors, which meant there was no delays or issues with paperwork crossing over & everything went better than I can have imagined. I had complete peace of mind & highly recommended these guys especially Chris who was a pleasure to have on my side. :)
I am renting a room in property managed by KFH for 7 months. For 2 of these months I have not have a door on my bedroom as it came off its hinges and KFH have been glacial in replacing it, despite frequent reminders and requests for updates. We are still waiting for confirmation of when this will be replaced. Additionally, the washing machine regularly (70-80%) stops midway through the cycle and has to be restarted. KFH have said that since it technically still functions they have refused to fix/replace it. They don't deal well with the upkeep of the property.
The agency is terrible, some idiot agent had a problem with sending the address of the property and had a problem with that we wanted to view only one property. Also, a really rude attitude, and the agency I can recommend is Foxtons, they treat everyone really polite and help that much as they can.
Olivers Residential has nice properties but not even worth a call to those agents.
Vanessa & Bozena M.
Brilliant service, thankyou so much for all of your help especially to sarah who was our agent. thnakyou
Terrible experience with this estate agent. I rented a property in Highgate through them, which was a nightmare from start to finish. I was hurried to move in only to find that things like blinds facing a busy street, had failed to be installed in the property, as I requested in the contract, raw wood stairs not carpeted as promised, the property was dirty, although just refurbished (old fish left in a fridge to rot). Once the blind problem had been resolved, it was clear that Dexters wanted nothing more to do with management of the property and revealed that the property was actually managed by the landlord. I have rented in London for over 10 years and never dealt with a more difficult, irresponsible, problematic individual. Before departure, after paying my rent in full, I requested an earlier checkout as I was in the process of moving country and cleaned the property professionally. It made sense, as the landlord would be able to get double rent effectively. Georgie Cole from Dexters decided to instruct the landlord not to approve. She was rude, unhelpful and completely acting in the interests of the landlord without any respect for a tenant who had paid rent on time and kept the property in excellent condition, there was no discussion. You're a disgusting, greedy agency and I hope that as many people as possible will find out how you treat your tenants. I wish companies like you took responsibility for your lack of professionalism and suffer the consequences. It's a shame that the bloated London property market encourages such poor behaviour from agencies such as this.