KFH did a phenomenal job in assisting to locate an ideal property for our family in the Belsize park area. We worked with Josh Wilson who was responsive, perceptive to our needs/interests and an overall pleasure to work with. The staff in the office including Charmaine Richards were all very strong with a keen attention to detail. Highly recommend this group to anyone in need of property assistance in Northwest London. They strike that rare balance of accommodating both the property owner and prospective tenant very well.
I have worked with a number of agencies in the last 15 years, and KFH are by far the best. They are reliable, honest and have a great personal service. I live overseas and depend on them a great deal. Colin Gillibrand, in Lettings at the Belsize Park office, is fantastic. I would highly recommend him!
Very well established and highly reputable estate agent.
From start to finish, the team at Drivers & Norris was friendly, helpful, knowledgeable and professional who provided good customer service. They have a genuine desire to give a fantastic service. Their fees are reasonable and competitive.
Steven Brown has fantastic knowledge of the area and is accurate with the valuation. We appreciated his friendly hands on approach.
Martin Jackson was always available to answer our questions and was willing to assist.
Overall, a great experience with Drivers & Norris. Highly recommended.
D R Radia
Do not use this firm to manage your property. To say they don't return phone calls or emails is an understatement. In the time it takes you to finally speak to them, you may as well have actually done the work yourself.
Also, absolutely appalling customer service. When the "team" managing my property were unavailable and I asked for a callback, I was told they couldn't promise a callback as they couldn't hold a gun to the head of the person managing my property...
If I could give 0 stars I would.
I have multiple flats across London and had dealings with all their branches. They are all very professional and the service I got from them was excellent. Thank you.
Terrible estate agent, avoid at all costs.
This estate agent thinks its ok to enter your property unannounced (which is illegal) multiple times.
They do not care about the quality of your property in the slightest, and will not resolve problems and instead let them get worse. The mould in our house got so bad we had to move out after months off being fobbed off. Even Hackney council deemed it 'unbreathable.' They will paint over mould in new properties.
As other reviews have mentioned they are money grabbing and will charge extortionate and ridiculous fees for cleaning. They also tried to charge us for the mould, even though there was no ventilation in the house.
Staff are rude, lazy and will not return your calls if there is an issue.
Good reviews have clearly been faked. Avoid at all costs!
We have known and used Chanel at Knight Frank Belsize Park for some years now. She is extremely professional and knowledgable about the homes and market in the area. We would thoroughly recommend her to anyone.
A very well organised agency. Quick to find tenants, highly professional throughout.
Chanel Rodriguez in particular has been excellent and a pleasure to work with.
I can most definitely recommend.