We purchased a property through Litchfield, and John was just amazing. He was always there whenever we needed help, and made this process stress free. Very professional service. Would highly recommend!!
Selling and buying property is always rather stressful, but I can sincerely say that using Litchfields, for us, made it considerably less stressful!
From the beginning, we felt that Giselle understood us and didn't give us all that usual estate agent schpiel; one comment that sticks in my mind is when I took my parents around to see our property, she said "go on, I'll stay here, you don't want me following you around giving you the hard sell do you?!" It was so nice to be able to look around in feeling completely relaxed.
Giselle understood us straight away and didn't seem to mind my nervous paranoia that saw me needing a twice daily update/reassurance! She has been completely 'on it' from the start, has made the best recommendations when we asked for solicitors/surveyors, if you want the sort of people that make things happen instantly and (regardless of what happens next!!), for a sincere, uber efficient estate agent who knows Highgate inside out, you really couldn't wish for better than Giselle (and Litchfields)!! Xx
A very happy (and recently moved) family!
Oldfield Mews N6
I've used Winkworth, Green Lanes to let a property for around 18 months and my impression of them has been excellent. Getting things set up was very straightforward and they’ve been great to deal with ever since. Stephanie, my property manager, is very helpful and quick to respond to queries. I’ve found Winkworth to provide a very high standard of service and I wouldn’t hesitate to recommend them.
Winkworth used to be our letting agent in a house where I lived for 4 years and they have been by far the worse letting agents I ever had to deal with.
Their staff is slow and inexpert when it comes to resolve urgent issues in the house, limiting themselves to be a middle man between ourselves and our landlady who was equally lazy to give approval for basic repairs like a broken boiler in mid January or a structural damage in one of the pillars...
On the other hand, they will always be on time to ask you for the rent payments or additional charges if they are needed.
A couple of times they tried scamming us by illegally requesting us to pay for the council letting licenses which should have been entirely paid by the landlords and never by the tenants.
Aside from this they increased the rent a 28% from one year to another the last time we renewed the contract, even though when the contract specified that only an 8% increase should be allowed... That was the year we decided to never again renew with them.
Wouldn't recommend them even to my worst enemies!
Aaron was very professional and moved the sale along. I initially contacted Castles to see the property but no-one called me back. I saw the same property was listed with Paul Simon and Aaron arranged a viewing the next day and pushed the sale through. He was always in touch, making sure the solicitors were doing their work and always called me back when I contacted him. Overall a great experience, friendly, efficient, communicative. We're now very happily settled into our new home.
This is 5th property that paul simon has sold for me. They have always managed to get me the right buyer and made sure it all run smoothly. If you are buying or selling these are the guys to work with, many thanks
Abdi is terrific. He communicated throughout the transaction and went the extra mile. Dealing with KFH, so far, has been good.
Absolutely Appalling. I would strongly advise anyone thinking of using this agency to reconsider.
The agent who was in charge of our letting was James. When showing us round he promised many things such as the re-grouting of a bathroom and a professional clean before we moved in. After you have paid he completely denies he ever said these things and says you agreed to the flat ‘As seen’. A phrase which he so rigidly stuck to we expect to move in with him in the lounge as this was technically ‘As seen’.
When we were handed the sets of keys, some of which did not even work, we went to take a look at the flat. The professional clean had undoubtedly never happened. There was half eaten food in the fridge, rubbish under the beds and even ash in the ashtrays. Also despite insisting the flat was ‘As seen’ some of the nicer items of furniture had been removed.
When we tried to ring James explaining this, coincidentally for the next few days whenever we rang we would be told ‘he is out on a viewing’, ‘he is out the back’, ‘he has just had to dash out of the office’ and our favourite - ‘he is on the toilet’. None of us have been able to get through to him despite calling on so many various occasions.
Seeing as James had apparently disappeared of the face of the earth the only suggestion they had was to call the landlady directly. Which makes you wonder what on earth the extortionate agency fees you pay are for, when I asked this I was informed that they do not manage the properties so I genuinely am at a loss as to what that charge is for. The service was terrible, the communication with our agent close to non-existent. I cannot stress how much we would advise against using these agents for lettings.
Big thank you to Bianca, Maria and Charlotte. I have been using KFH for 5+ years and each time I am impressed with the excellent service. Highly reccomend.
I am renting a room in property managed by KFH for 7 months. For 2 of these months I have not have a door on my bedroom as it came off its hinges and KFH have been glacial in replacing it, despite frequent reminders and requests for updates. We are still waiting for confirmation of when this will be replaced. Additionally, the washing machine regularly (70-80%) stops midway through the cycle and has to be restarted. KFH have said that since it technically still functions they have refused to fix/replace it. They don't deal well with the upkeep of the property.
Great experience with a house purchase through Tatlers. Very good and proactive at showing places in the first instance (Daniel), and incredibly supportive and helpful through the lengthy and difficult process of getting everything lined up with the lenders, solicitors, sellers, etc. (Marco). I have no doubt who I'll be turning to if I ever decide to sell.
Don't recommend it. They're very nice if everything goes well but once you've paid and something is not right they don't care. We had a problem first day in the flat. There were few things not working and we're still waiting to get them repaired. It's been a month