Nicole has been absolutely incredible from the moment we had the viewing for our new property. I’ve always felt she’s been on our side which is one of the hardest things to find in a good estate agent, and on top of that she’s always there to answer any questions we might have about the property. She’s easily the best estate agent I’ve worked with and I highly recommend KFH if you’re looking for a new place.
Honestly - words cannot describe the experiences I've had with KFH Islington. For six years I've lived in London and I've always thought "Yeah estate agents aren't great but I don't understand why they've got such a bad reputation" - after encountering KFH Islington, I can see why.
Before we moved in we agreed a number of conditions about what KFH would remove from the property and what they would do (basic things, like installing a curtain rail where there wasn't one) - did they do any of it? Of course not. Did we remind them? Countless times. They either outright refused or repeatedly promised to do it (never delivering).
This incompetence continued throughout our tenancy with poor response times, dreadful support and sometimes just not replying at all (as was the case when our front door wouldn't work).
When we moved out they charged us for a number of things not mentioned on the check in report and to replace furniture which had simply moved to the next room. They've also charged us for things that the independent check out folks didn't mention on the check out report - why they think we paid all those fees to hire someone independent I do not know.
Steer. Well. Clear.
We had a great experience with KFH who handled our purchase. Miles was great in helping us find a suitable property, showing us lots of places and being really honest about them. When we found a place, it turned out to be quite a complex process with a long chain and lots of waiting. He always kept us well informed, worked hard to make sure things didn't fall apart when they might and shepherded the whole chain through to getting it done. Really grateful.
*** Update 31/01/2019 (11 days after my review)***
I want to acknowledged that – as requested in our initial formal complaint – the Head of Compliance at Kfh has authorised a full reimbursement of the admin fee we paid to the agency. This attention to the client clearly changes the view expressed in the fist first review.
The most awful experience with a letting agency I've ever had. They simply lied to us until a couple of days before we had to move in, when it was too late and costly for us to withdraw the offer. We agreed on a list of provisions we wanted to be included in the contract. Everything seemed fine, they said the landlord accepted them all, and when they finally sent us the contract to sign, the provisions were missing. It ended up the landlord didn't accept them. We filed a very detailed complaint with all the supporting evidence of what we were told by the agent and they said that what is written on the contract is the only thing that counts. It's a very effective strategy: they say yes to everything, but then, a few days before moving in, they send you a different contract and what do you do? Do you really want to go back to house hunting? Then you have no choice but to accept and lose.
Was looking to rent an apartment in Woodberry Down and stumbled on an ad for a flat by JLL. Although, the apartment I was initially interested in had been taken by another person, Rosie suggested other suitable available options that were still within our budget.
Less than 10 days after my initial contact with them, I and my flatmate were moving into the new apartment. Rosie and Laura were absolutely helpful all the way and even after we moved in.
Overall, a 5-star experience. ????????????
Rosie from JLL was professional in answering all our questions regarding to any of the issues, and stay responsive on helping us to advance the transaction through this pandemic time. Process slowed down mainly by the pandemic but overall the service was above satisfaction
Thought moving into London would be difficult, but was pleased to come across this estate agents with great property listings and recommendations for our requirements.
When deciding on a place Andrew Seemungal made the process super easy, extremely swift replies to any queries, we had a house sorted within a week of choosing it. Would highly recommend.
David Key advertised some good rental properties. Andrew Seemungal is the Senior Negotiator there and helped us close a contract for a price that was within our budget. Any problems Andrew was quick to ensure that they were resolved which made the experience easier as it can be quite stressful. For me the courtesy, honesty shown by Andrew is what prompts me to post this review.
Good experience with DA. They always took the time to come back to us for any question we had. The procedure was a bit long for a rent but at least it was thorough. I would recommend.
Celia Wowcher Lamy
Amazing service!!! It seemed to be impossible to find the perfect flat for me and my wife until I met with George and his team. They gave us many options and we made our decision on the same evening. We are very grateful and recommend these guys to everyone who is looking for a place to live. Many thanks from Istvan and Olga!!!
Such a pleasure working with Star Estates & Lettings's team. They are very responsive and professional. All around a great company to work with.
Star Lettings need to seriously improve their services for existing clients, as it is extremely poor. Their response to clients' needs is very slow. I have been waiting for nearly a year now for them to undertake some work in the property. I have given up hope and decided that the only way I can express my feelings is to write a review. Hope it'll make them realise their mistakes and help them to treat their clients as humans.
I will wait for their response and if it's positive then I'll write a second review and might add more stars. But right now in my opinion star estate does not deserve any stars at all.