Very smooth and easygoing servisminded people. No fuzz. And no hidden and super high fees. This was one of the cheaper estate agents I encountered in terms of fees. But still good service. Down to earth.
Had a terrible experience trying to rent through winkworths. Weeks after putting down a deposit and signing a rental agreement they contacted us via email to tell us that we would no longer be able to rent the property. We rushed down to the office to find out what was happening as we were set to move in three weeks time, straight from getting back from holiday. They told us because one of the work references was provided through a HR department and not an individual name they couldn’t go ahead with the rental. This was something which would have been easily resolved if we had recieved ANY correspondence from them (they had two phone numbers and email addresses). The finance team at the office were incredibly rude, had no empathy and acted incredibly unprofessionally. We even offered to pay the full 12 months rent up front as we were so desperate for it to go through, however we were told it would no longer be rented to us.
Be careful if you plan on renting through them and I would avoid them completely if possible!
I fell in love with a house in the KFH website. My situation was unusual but Leon at KFH could see the potential and worked with me for me to get the house of my dreams.
The process was complex with a chain of several households with competing priorities.
Leon kept the right amount of pressure on the chain, he was exceptional at keeping me informed and being understanding when the problem was at my end. He was courteous and efficient throughout and a pleasure to deal with.
I can not recommend him
And KFH, more highly.
Really disappointed. Completely overvalued my propety from the outset and lured me into a false sense of security. Constantly showed people round who weren’t interested as they didn’t fit the criteria, simply to hit their viewings targets. Genuinely feel like I lost out on ££££’s as a result of going with them in the first place. Only slight positive is that the people themselves are nice enough and I was met with politeness, even when I told them I was going elsewhere. In my experience it really paid to go with a local agent, I’d urge anyone selling in Forest Hill to do the same.
Special thanks to my agent Nathan Kent who has been a bundle of relief during my property search! A great asset to his estate agent to have someone who goes above and beyond for his customers - much appreciated young man ????????
Our sale was managed by Jamie Crowder at first and then Priyesh Barot, with no real explanation as to where Jamie went.
Priyesh and his colleagues repeatedly gave misinformation to our buyer, — told her we had no chain when we'd made it clear we were buying a flat (which was chain free — perhaps that was the confusion, but it's really not complicated!), then told her we were happy to leave it vacant before we'd completed our purchase (also not true). This cause us much stress as we were worried she might pull out, as we knew KFH would make it seem like our fault to her. Then — the final straw! — told her on completion day that we were out and gave her the keys before we had finished and locked up! She literally turned up WHILE WE WERE CLEANING. Hugely embarrassing, but luckily she was reasonable and had only turned up to drop a few things and then move in later.
KFH were more expensive than their service warranted. They did get our flat sold in the end, but after we'd already gone with another agent due to lack of activity from them. The sale only happened because of a previously interested party losing another purchase elsewhere and coming back to ours after we'd gone to another agent.
Considered giving 2 stars as they were friendly, but these are really basic things that needn't have happened, hence just 1 star — there is no need to mislead buyers just to tell them what they want to hear. It only creates stress and frustration when the truth then appears.
I worked with Nicholas Henderson and wanted to take the opportunity to thank you so much for being the only real estate agent in London that has been kind, reliable and helpful - Wish they were all like you!
Aggressive members of staff literally looking for a fight with traffic warden who was just doing his job. Entitled Scum bags. Wouldn't give them a penny
5 star service from start to finish with the Catford sales team. They are really professional, helpful and very efficient. I will most definitely recommend them!
I must say that my experience with KFH Catford has been one of the best of my renting life to date; Clement would have to be the proverbial 'man of the match' as he kept in contact with me after searching elsewhere hooked me back in and made sure I had seen what is now our home which is perfect for us. The rest of the team were great too and showed nothing but professionalism and friendly demeanor through out the entire process and were more than patient when we hit a couple of bumps on the road. If you hadn't realized this by now concerning KFH, I'm a fan. Thanks guy's!