I am pleasantly pleased to have chosen KFH to market and sell my home. Jason Davis (Sales Branch Director) explained to me the level of service I should expect. I must say from the very beginning they have exceeded my expectations. James Dawson is the sales agent whom dealt with the sale of my home. He is a very professional individual with a positive mindset and a bright future ahead! He took it upon himself to keep me updated throughout and spoke to mine and the buyers solicitors, essentially keeping the momentum of his forward approach to achieving the very best outcome, for both me (the seller) and of course the new buyers. His dedication to getting the exchange of contracts over the line proved that I had made the best decision choosing this firm to sell my home. I highly recommend this Agent!
13th Aug 2021 (10 weeks ago)
Our sale was managed by Jamie Crowder at first and then Priyesh Barot, with no real explanation as to where Jamie went.
Priyesh and his colleagues repeatedly gave misinformation to our buyer, — told her we had no chain when we'd made it clear we were buying a flat (which was chain free — perhaps that was the confusion, but it's really not complicated!), then told her we were happy to leave it vacant before we'd completed our purchase (also not true). This cause us much stress as we were worried she might pull out, as we knew KFH would make it seem like our fault to her. Then — the final straw! — told her on completion day that we were out and gave her the keys before we had finished and locked up! She literally turned up WHILE WE WERE CLEANING. Hugely embarrassing, but luckily she was reasonable and had only turned up to drop a few things and then move in later.
KFH were more expensive than their service warranted. They did get our flat sold in the end, but after we'd already gone with another agent due to lack of activity from them. The sale only happened because of a previously interested party losing another purchase elsewhere and coming back to ours after we'd gone to another agent.
Considered giving 2 stars as they were friendly, but these are really basic things that needn't have happened, hence just 1 star — there is no need to mislead buyers just to tell them what they want to hear. It only creates stress and frustration when the truth then appears.
17th Nov 2017 (3 years ago)