I worked most closely with Giles Sparkes (sale valuation) and Billy Brooks (sale negotiator) regarding the sale of our flat near Canary Wharf. Both are very nice persons and experts in their job. Billy managed to find a good client to make an attractive (= high) offer to buy our flat after a short time of viewing. In short Foxtons managed to sell our old home in order for us to buy and move into a bigger house in 4.5 months, which is a very short period of time in the current market condition in 2018 (i.e. before UK leaves the EU in March 2019). Our experience showed Foxtons at their very best. Giles, Billy and other members in Canary Wharf took many people to view our flat, e.g. there were 10 views in the first week versus 5 views in 2 months with another smaller estate agent we used prior to Foxtons. When it came to the final few weeks before completion and it was very tense because we needed to keep our buyer and made sure that person was happy, Giles helped Billy to work with all solicitors (my buyer, my vendor, and ours) and all estate agents in the chain to get things done quickly, i.e. they almost did the job of the other estate agent in the chain. Once in a while, I also talked with the manager (Mr. Thomas Holmes) of Giles and Billy, and it appeared that the whole team was very aware of our flat and its current situation. This is the main difference between Foxtons and our previously used estate agents who usually did not have the capital and human resource to rigorously and intensively get the job done quickly. There were ups and several downs along the way, because there were in total 3 buyers who expressed interest, put down (and some withdrew) offer, but Foxtons (especially ones at Canary Wharf Office) is worth every penny of their fee.
The worst experience I have ever had in dealing with estate agents. Both of these guys were the utter epitome of slimy estate agents who do not care about you and quite literally just want to take your money. From booking the first viewing - I called on a Saturday and spoke to David Morgan who agreed to do a viewing on Monday (there was no mention of having to ask the current tenants to confirm from him, he just just out-rightly said it was booked) - I did not recieve a confirmation email all the way up until the Monday 10am - (the viewing was booked for 11am) - so ended up calling the the branch again who had NO record of me even calling to book! Eventually one of the staff members traced the call back to David’s number (this staff member also said this is quite usual of David’s behaviour). I eventually saw the property and my sister too and we both agreed to make an offer. Suddenly, David messaged me to say the flat is only available THREE WEEKS after we already agreed to move/the date he told us and blamed it on the current tenants. I said we would have to think about it but he ended up being very pushy with his words in forcing me to extend my current tenancy as “It would be a great price to get this one in The Sphere so hopefully you can accommodate those couple of weeks?” (I have the text messages). I didn’t hear back from my current agent immediately with regards to extending and David was even saying he would get in touch with them himself! So unpleasantly forceful! As if it ends there. Me and my sister decided to make an offer and David asked us to come back to the office where his colleague would be to put down the offer etc as he stated he couldn’t(?). Waiting at the office suddenly his colleague “was out at a viewing” and “couldn’t get in touch with him”. So we decided to leave and agreed I would get a phone call in the morning the next day to confirm the offer.
The next morning I revive a text message form David to say he was “suddenly off sick...and at the GP” and that someone else had put an offer in so we would have to make our “best offer”. I cannot believe this...It was promised that this colleague “Ketan” would be calling me at 9am - obviously I didn’t get a call and had to call the branch around 11/12? Maybe even later to be called back. When Ketan eventually called me back he asked me how I could be helped? Surely he knew that we were trying to make an offer since yesterday and that he was supposed to call me at 9am!? No apology at all and in actual fact he was rude and obnoxious and pushed me to increase my offer and length of contact without a break clause saying the landlord would “take the best offer”. Before the phone call ended I asked when he would get back to me on whether the landlord would accept or not, he said by the end the of the day - this was Friday 6th July, it’s now Thursday 26th.... and nothing. I did not call to enquire because quite frankly we had had enough, luckily we have found a beautiful place to live now but stuck with an extra two weeks rent to pay at my current place due to the awful cut-throat behaviour of these two staff members of Foxtons - mainly David Morgan. Our whole experience with this agency has been absolutely disgusting and I will genuinely shout to the hills and back to everyone NOT to use them.
I have found rental properties through Winkworth, Blackheath twice now, and could not recommend them more. The genuine kindness, sympathy and quality of service they provide is unparalleled in the area, totally free of sleazy sales-man tactics. It is refreshing to be met with staff who has the 'long-game' view of finding the right property for the tenant and also the right tenant for the landlord.
Anne Vibeke Svendsen-Tune
The rental department is absolutely unprofessional and utter rubbish. The agent and I have arranged a day to view different flats in the morning. I have someone to look after my child because the agent told me he can't drive around to show me flats with a child in it as his insurance is not covered.
So the agent didn't turn up at the end without notifying me in advance and his colleague told me the viewings booked are not on the diary so they can't take me to view the properties because they have are 'short of staff' and 'busy'. I ended up wasted my time and money travelling and childcare because of this very rubbish and useless agent.
Very unorganised, unprofessional and irresponsible. Cannot imagine what kind of service I would receive if I rent through them.
I would recommend people avoiding it unless you want to wast your energy and time. Rent through some other agencies I'm sure you'll get much better service.
I have been renting a property for 2 years with KFH Blackheath offices and have always found them to be highly professional. I am due to move out this month and have found Shelley and her team from Blackheath extremely helpful throughout the whole process. They are always available to assist, kept me informed at all times and have made the whole process run smoothly and stress free!
KFH have been managing the property I let for the last 4 years and I have always found them to be extremely helpful and generally responsive. I have to break my tenancy and Kelly and the team were very quick to reassure me that they would do everything possible to find a replacement tenant as soon as possible which took a great worry off my shoulders. I have always been met with professionalism, respect and understanding which is not always the case with some other estate agencies.
Great estate agents providing reassurance and quality service every step of the way. Over the course of the sale of my property which became challenging at points Ian proved time and time again to be the best local agent in the area. Me and my partner will be definitely recommending John Payne in the future.
Despite the friendly staff, their back office processes and admin team are beyond a joke... they are chaotic, disorganised and do not communicate. Despite moving out a month ago, we're still awaiting a refund on over paid rent. That, and despite having moved out, we still received a call about renewing our tenancy. I would not recommend to anyone who wants a smooth process or back office team who know what they are doing. Tenant or Landlord - avoid unless you have spare time to chase people and want an admin nightmare.
I had a wonderful experience working with Winkworth Greenwich Team, in particular with Mauro and Guy. While the process of buying a new home can often be challenging, they were very professional and supportive during each step. The team was always very understanding and willing to help – I have had a number of occasions when I wanted to view my new flat at inconvenient times but the Winkworth team made everything possible to make these viewings happen. Both Mauro and Guy were very proactive reaching out, providing updates, asking for necessary information and were genuinely tried to help as much as possible. I really appreciate your help and looking forward to work together in the future again! Having had 7 years of experience using London agents, I would definitely recommend Winkworth for the best in class service.
If I could rate Winkworth lower, I would. This is all down to the pathetically poor and unprofessional Property Management "service" managed by A H.
A H has no grasp of grammar, the English language or customer service and has never attempted to call us once instead preferring to send badly worded emails ignoring the majority of our queries. We had a broken oven for over 3 weeks, blocked sink which keeps on blocking up and had a 'band aid' temporary fix placed on it and the worst part was refusing to replace extractor fans in the flat... and countless more isues that were ignored until we insisted. I believe that A H forgets that she deals with peoples homes, where they expect to feel comfortable and safe and should take a LOT more care in job as her work affects other peoples day to day life.
Poor and slow service on getting any repairs done by A H and I would recommend you just avoid Winkworth Greenwich all because of A H.
We had the pleasure to meet Aidan and are very thankful for all of his services and advice. Aidan really did an outstanding job. We are moving from Switzerland to London and were on house hunting. Of all the different agents we have met, Aidan was the only one well prepared, he even brought handouts for us, which was fantastic. He really listened to our wishes and only showed us properties which matched our needs almost 100 percent. Many thanks, I highly recommend this agency! Many thanks and see you soon!
I would give 0 If I could. I wanted to rent a property in Vanbrugh Park Road SE3 7NH through this agency, the agent Nathan . I have given them my offer and they agreed it ,,
Firstly, congratulations on your offer being accepted subjected to references.
Then i have given them all my details and £500 thirst deposit and what I've got at the end from them just two days before to move in
Thank you for your time today.
As discussed the landlord has now decided against proceeding with the let at the price offered and would like to do the works herself and would like you to increase the offer,,
I would not recommend this agency to anyone, just wasting time and you can get homeless same as me.