Thank you Gibbs Gillespie!! Had a great experience was a super quick transaction with no hiccups, thanks to Tom a weedon too.
This estate agent is not worth it if you don't put a property up with them they won't bother to put an offer forward for a purchase or help. They so desperate for my property to which I went with the best and made a lot of profit. Improve ur marketing.
The team at Lawrence Rand provided us an excellent service during our house purchase which, due to various issues late in the process, wasn't an easy case. Without Glenda, our Sales Progression Manager's, perseverance and support we would probably still be waiting for completion. I hope she will be there for our next move.
TERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!
Excellent team in the Pinner branch. From all the estate agents I approached for a valuation Andrew Pearce's was spot on. They have a very realistic market sense and during the sale proceedings could not have been more helpful and 'on the ball'. Big thank you to Joe and his team! I would use them again any day. Highly recommended.
Very unprofessional people, When we moved out, they took our deposit a way by making fake excuses. Also they have promised part of our deposit back but never refunded back.
Robsons Pinner recently dealt with my sale and purchase. Nick came to value my property and I found him to be very knowledgeable and professional. The Robsons team had my property sold within two weeks and the level of customer service I received throughout the whole process was brilliant. James was constantly in touch with me about any new properties that met my requirements, and I found that Robsons had the best selection of properties on the market. My overall experience was excellent and I would definitely recommend Robsons for both selling and purchasing a home.
This is the second time i have sold a property through Robsons Pinner. Dan and his team are knowledgeable and efficient. The only reason i have given 4 stars and not 5 is because it took a bit longer than expected to get the sold board up. This is is outsourced to a board company though and not directly down to Robsons, and they did contact the board company to get it sorted asap. I would recommend Robsons to anyone looking to sell their home in Pinner.
Having lived in Harrow Weald for over 30 years Steve Downes has valued our property approximately once every 8 years so it only seemed right that we should offer our home to Hinton and Downes for marketing when we finally decided to move in October 2017.
Within a week we'd had a very acceptable offer on our house meaning we could then make an offer on the house of our dreams in Bedfordshire. Unfortunately what should have been an easy and straightforward conveyance turned into the transaction from hell.
Over the next 10 months not only did the chain collapse but we also lost the house we wanted so desperately to buy. With pressure from the top of the chain, complexities at the bottom and anxiety and stress in the middle there were many occasions when it would just have been easier to stay put and not move at all.
Thankfully due to the care, consideration and professionalism from Hinton and Downes and their ability to work with other Agents in the chain we were able to re-secure the purchase of our dream-home once more.
Steve Downes has worked tirelessly over many, many months to get us where we all are today, which is completing tomorrow. Steve's communication with all parties has shown dedication, emotional intelligence, professionalism and kindness.
We can not recommend Hinton and Downes highly enough.
I was shown a 1 bed flat I really liked because of the price and location. The next day I put down an offer for the property. The lady never bothered to reply. I have emailed her,sent her emails, left voicemails etc. however she is never in the office and one of her colleagues is "investigating" what happened...
Very poor communication as they kept me hanging.
Had a good experience with Gibbs and the associates, even though I didn’t buy with them. Jenna and Lucy were really helpful arranging viewings and Accomodating my last minute viewing requests. They both have good sense of customer handling and satisfying customer needs.
If you buying PLEASE AVOID this agency!!! Unfortunately, I feel nothing but anger and extreme disappointment after dealing with them. The agency was still showing the house to others even after our offer was accepted by the seller. Obviously, somebody came up with a higher offer and we lost the house.
I hope my review will be a warning to others that under no circumstances they should be doing business with these people (unless you’ve got plenty of time and cash to waste). In my opinion the agency is a scam – totally dishonest and unreliable. Not recommended.