Knight Frank were professional from start to finish. They were through and detailed when visiting my property for the first time. Their marketing material was of a very high standard. They were very successful in securing numerous viewings with their nationwide network. Once a sale had been agreed, their Sales Progressor was absolutely fantastic and dedicated to the cause. I am delighted with the outcome and would not hesitate to recommend Knight Frank Exeter to anyone looking to sell their property - huge congratulations to Christopher and his team for a job well done!!!
We were selling a high end one-of-a-kind contemporary waterside house.
We are thankful that, after working for some time with another well-known estate agency, we engaged with Knight Frank’s Exeter office led by Mark Proctor in a Joint Agency engagement.
Prior to moving from sole to joint agency we did a lot of thinking ourselves on who the buyer might be, where they might be, why they might buy the house, and how we might therefore redesign our marketing. We learnt from an advisor to this rethink that Mark had just come down to lead the Exeter office after a successful period in London. At about the same time, Mark called us as we had interviewed and not selected Knight Frank earlier in the process and we agreed to meet to explore ideas. We gradually realised that he brought a more assertive approach to the table and held out the possibility of reaching out to some of the audience that we were needing to target.
When we first met Mark, he challenged us all on the content hosted on the websites, in the brochure, as well as the magazines and newspapers being used for the marketing campaign and the approach being taken in conducting show-arounds. We decided that his approach would add real value to us and employed him as a joint agent from this point. As a result of this open and transparent approach in which both agencies played a full role, we changed some of the images and some of the key messages. We made use of still aerial photography obtained from the drone video that we commissioned around this time which the first agent had recommended to us. And we agreed a revised approach to show arounds.
Critically perhaps, during this rethink, Mark took part in a robust discussion involving all parties which saw us agree to reposition the house with a lower Guide Price; one that was aimed to be attractive to upselling to buyers primarily viewing properties in a lower priced category.
Mark also made sure that "Flic" the home-viewer used by Knight Frank to show homes in South Hams, had the chance to spend a good amount of time at the house understanding its USPs.
On being given the Joint Mandate, Mark and his team immediately made contact by phone with a number of clients to whom Knight Frank had shown houses in the same physical location and at prices below, sometimes well below, our revised Guide Price.
It was a result of one of these calls that reawakened a family's interest in the village and its lifestyle potential and encouraged them to visit several properties marketed by different agencies on one day within a week of the Joint Agency being in place. Flic accompanied the family on their visit to our house. (FYI The buyer later expressed disappointment that at this price point the Knight Frank partner responsible had not deemed it worthwhile to conduct the show-around himself). At the end of these visits, our house was first included in the short list for debate overnight by the family and then selected as the preferred choice. .
Mark discussed the matter with the other agency and they both recommended that we accept the offer which was on Guide Price.
We received a professional, knowledgable and caring service on our recent house sale in St Leonards. Emily certainly went the extra mile to ensure that our house wasn't just sold, but the transaction completed on time.
Emily also assisted us on the search for our new home, carefully listening to wish list, in identifying our new home.
Moving house is said to be one of the most stressful things you can do, but the experience and professionalism that was offered to us by Emily and the Stag's team, ensured that we were carefully guided through the process and every step was well managed. Highly recommended.
Appalling for rentals, especially when landlord decides to sell.
1) Opened door to house with prospective buyer without knocking - walked right on in. Child in house could easily have been behind door. £900 a month we pay.
2) Asked for permission to bring someone around the same day without 24 hours notice as they had forgotten to ask us. Only the paying tenants.
3) waited in for viewing as didn't want strangers in house alone, didn't show, called to be told sheepishly that they had accepted an offer on house so cancelled appointment - didn't bother telling us, paying £900 for that privilege.
4) asked to be notified of suitable properties to move to as they came available - 3 months and not 1 suggestion made
5) ignore the pertinent parts of any email you send, meaning several emails, always. Gave our notice as found place, asked about pro rata rent, said would be sent documents. Documents say nothing so another email.
Would not recommend in the slightest for renters, and as a couple looking to buy in 18 months would actively avoid a property marketed by them.
Edit - in response Simon, I think it fair we make clear we asked, reasonably after being told the house was for sale, that we could give 4 weeks notice rather than the 4 weeks plus the remainder of the calendar month, meaning having to give up to 8 weeks. We did this after missing out on properties we could have moved to because of this admittedly contracted point. We were told no. Well actually, the first email we sent ignored this question - see point 5.
Then after we said absolutely not to the visit with less than 24 hours notice (point 2), and we were asked why and we said one reason was the lack of care for your existing tenants and pointed out the reasonable 4 week notice request, suddenly this was achievable if we relentled to the visit. So as for liaising to help us, the tenants, that is a little misleading.
We didn't call you back, we were busy finding a new home and, after having done that, we have nothing to achieve through further discussions.
Stratton Creber are an excellent estate agent - they matched our wish list with a suitable property and worked very hard to sort things for us. Carla was great - kind, efficient and helpful. We can't recommend them highly enough.
Helen and the rest of the team have been very patient, conscientious and tenacious. I can't recommend the Looe office highly enough.
I have never felt the need to right a review before but on this occasion I felt I needed too to voice how happy I was with all the service I received.
We had 5 star service and treatment all the way through the sale of our house, with constant communication through out the whole process, Buying and selling houses can be a very stressful time but the whole team at Ideal Homes took that stress and hassle away,
I have already recommend these guys to two of my family members both looking to sell, both very high end expensive properties which were already on the market for a lengthy time with other agents having no success, Stuart sold both these in no time, I really couldn't recommend the whole team enough.
Would 100% use them again in the future and 5 stars inst enough
The estate agent dealing with the property we live in She has been really cool. I'm about the people
We have dealt with Paul for several years in connection with the letting of our offices. Paul is always very helpful and gives honest and insightful advice. I would highly recommend Bettesworths.
I live next door to a bettesworths property and the alarm has been going off for over 30 hours and they have refused to turn it off because in there own words, "what are you going to do about it?".
A couple months back the alarm was going off for over 3 days I till a third party company had to come and sort it out.
Bettesworths do not care about the locals.