We would like to thank Savills Exeter, particularly Sarah-Jane Chick for their assistance and help in arranging the purchase of our dream property. The communication has been great from day one and the viewings were arranged promptly. Now we look forward to moving in with lively anticipation.
Mike Townsend acting as Arbitrator i.e. supposed to be independent. Didn't carry out a thorough conflict check. Didn't inform us when he did find out. Due to the conflict of interest eventually had to stand down. 7 emails and two letters cost £1006.20 inc VAT supposed to be paid by both sides. If he doesn't receive payment then he can refuse to stand down so the case can't carry on. Other side (his colleague's clients) haven't paid. Therefore we feel blackmailed to pay whole bill. Very Professional.....
Professional, friendly, supportive. Excellent service from Linda, Emily and Georgie. Linda handled all our negotiations and a rather tricky purchase superbly, could not recommend highly enough. Many thanks to the whole office.
I thought long and hard whether I should even leave a review, partly out of hypervigilance following the experience. To myself, it makes little difference in hindsight...I had a positive impression when I first appealed to Stags as a prospective tenant, viewed the property and payed half of the shorthold tenancy costs upfront, since references were scarce, being a relatively new tenant in the country, but finances were not.
The property was everything I could have hoped for in my budget, the initial interactions with the staff were promising and professional, the presentation and package of support for maintenance, listed professionals, electricians etc suggested a high grade of security and there was every hope for a long term tenancy and feeling at home.
Sadly, disputes arose with the 2nd tenant on the contract, regarding their financial responsibilities going unmet and regarding discipline in the house share, agreed upon adoption of additional pets beyond the declared ones, in lines with my own preferences as a legal tenant as well as approval by the agency.
Disputes that wouldn't be in my ability or responsibility to resolve either. I was under the impression that a minimum of mediation and intervention was also part of the security an agency would offer, in contrast to a private landlord. I am now, in retrospective, aware of options and alternative dispute resolution but at the time I relied on Stags for assistance and such concerns.
I consider it will have taken a minimum of concern and solidarity to avoid a lot of subsequent unpleasantness that I ended up feeling in my home at the time. I respected the property as much as I respected the cost to myself in the upfront rent and all the work behind it, to be able to live there, so the frequent arguments with the 2nd tenant over their financial responsibilities, histrionic responses, spontaneous adoption of pets and (lack of) concern for the property caused a great deal of distress, with no help from Stags in the matter...
Bank statements underline both my commitment to a peaceful, orderly tenancy as well as my concerns, I hoped to see the same level of support from the agency as I have in the beginning, before committing to the tenancy. I am sadly left disappointed after a term of stress, unease and lack of support...I never imagined ending up having such problems with the housemate, millions of people live in houseshares all over the country, and a very difficult time could have been easily avoided if concerns raised were subject to a different approach/response, more communication, something. Worst case, I could have supported the remainder of the rent, in addition to what I already payed up front out of savings, given my employment and financial situation, but the erratic financial and domestic decisions of the 2nd tenant and suggestions of liability regardless of individual bank statements free of any room for interpretation put a great deal of pressure on me, in addition to verbal and other types of retaliation from the 2nd tenant past a certain point, being aware of my dialogues with the agency and lack of any meaningful intervention..
I'm very disappointed, and the traumatic experience reverberates still, due to the living conditions I hoped could be resolved by simple communication and clarification with the help of an agency, otherwise I will have taken the option of renting from a private landlord instead, which I will most likely do in the future, when there's more than a single tenant...
Professional and friendly service throughout the whole process of buying our retirement home in Pelynt.
Mel was always swift to respond to any queries we had on the property, as well as offering advice at our request on local amenities and services. When she was out of the office, our questions were promptly attended to by the other staff.
We highly recommend Seasons Estate Agents for a first class service.
Peter and Lesley
It was a pleasure dealing with Savills at Truro - in particular , David Jenkin and Anna were always most attentive and courteous. Jonathan Cunliffe , contrary to our initial expectations , valued our property higher than other agents and was in the end proved to be correct. Having accepted a prospective buyer`s offer, another party made five consecutive higher offers, all of which were refused - further proof that Jonathan`s valuation was accurate. But we were not going down the cheating lane of gazumping.
I phoned to make an appointment for them to value my mother's house and no one got back to me. Very unprofessional in my view.