I spoke to someone this morning called dal. I’m not sure he usually operates in this area but he managed to sort a problem for me, that I had been waiting to be sorted for almost 2 weeks in seconds! He was very professional, understanding and helpful! Got back to me as soon as possible. It would be great if all costumer service clients worked as quickly and efficiently as him. For the foreseeable future I will be asking for dal when I need someone to answer any queries regarding my property.
16th Oct 2021 (6 weeks ago)
I almost never write a review online, but this deserves it...
We found a property we liked. An agent - Jimmy (??) - was not very helpful in showing the place ("this is a living room"; "idk, I need to check"), but fortunately there were owners around to ask more specific questions. The agent was very pushy on a few occasions. He said that they have one offer on the table already and we need to make a decision today, but the owners had no idea about it.
The owners told us, we are dream tenants for any landlord (great references, good jobs, handyman skills, planning to rent for a few years). Clearly, they liked us very much...
Despite unprofessional agent, we liked the property and the owners (there were going to manage the property, not Dixons), so we go down to the Dixons' office (BTW: dirty and with crisps on the floor) to put down the application. The agent could not even give us a ride because of insurance reasons (true? maybe...). But we stayed there only about a minute when Jimmy (??) asked for £500 (!!!) fee, including £250 was for holding down the property (what ?). For us it is called a steal! We left offended.
Just FYI, fees around £250 are something normal, but not twice of that!!!
29th Jan 2017 (4 years ago)