I have used most of the Agents in Bearwood and I must say this is my best experience to date, regular updates excellent staff that live in the area and know the market and they got us £20k more than a competitor valued it at and charged a lot less commission. 10/10
Really appreciate the effort Amy went through to get us the property we desired. She was human and understanding and went above and beyond. Absolutely sensational experience
I almost never write a review online, but this deserves it...
We found a property we liked. An agent - Jimmy (??) - was not very helpful in showing the place ("this is a living room"; "idk, I need to check"), but fortunately there were owners around to ask more specific questions. The agent was very pushy on a few occasions. He said that they have one offer on the table already and we need to make a decision today, but the owners had no idea about it.
The owners told us, we are dream tenants for any landlord (great references, good jobs, handyman skills, planning to rent for a few years). Clearly, they liked us very much...
Despite unprofessional agent, we liked the property and the owners (there were going to manage the property, not Dixons), so we go down to the Dixons' office (BTW: dirty and with crisps on the floor) to put down the application. The agent could not even give us a ride because of insurance reasons (true? maybe...). But we stayed there only about a minute when Jimmy (??) asked for £500 (!!!) fee, including £250 was for holding down the property (what ?). For us it is called a steal! We left offended.
Just FYI, fees around £250 are something normal, but not twice of that!!!
A big thank you to Martin & co and especially to Sam Ameen following a burst hot water pipe to the tap in my bathroom. The problem was efficiently attended to and repaired within an hour of reporting it!! Thank you again.
Disgusting agency! Boiler still not fixed after 3 days we moved in! As soon as they got money from you, they dont care about any problems! Stay away from that agency, veey unprofessional, the house is incomplete after repairs, handles broken, walls half painted, not recommended
Ian Kendrick and the team were awesome, nothing was too much trouble for them. They took a lot of the stress out of my house sale and purchase for me, I cannot recommend them highly enough.
If ever I move again they will be my first port of call.
Brilliant Service ! When we bought our home we spoke to the whole team and everyone was so nice and helpful always. Nathan looked after our case and he was brilliant too from showing us around the house to the day of completion and even after purchase :) Overall great experience !
Excellent service from Jevanpal and Heather, always responsive through email or phone and a general quick let. Any problems we have had they have resolved.
Avoid these people. No communication at all. Kept us waiting more than a week and still did not let us know our offer was not accepted while they negotiated with others using our offer.
We had to contact the vendors to know the outcome!!
Very helpful in setting a realistic sale price and monitoring the sale process through to completion. Friendly staff who were also obliging in monitoring the empty house through the winter. Good value for money.
One particular individual who works at this branch was one of the most unhelpful human beings I have ever encountered. She was rude and insisted 'the customer was wrong' from the outset, (even though I had dealt with Oulsnam's for over 3 years). As a kind natured, intelligent and mature person I found it very insulting to be treated with such malice. Upon making an enquiry in person, I was told to call another branch on my mobile! Awful service, such a shame.