I had a difficult, complex situation buying a house. The whole team was very supportive, and always a phone call or email away.
When they were not sure of the answer to my question, they were always able and willing to find out and get back to me.
They even helped with chasing solicitors, lenders etc. to ensure the process kept moving.
I would totally recommend.
I almost never write a review online, but this deserves it...
We found a property we liked. An agent - Jimmy (??) - was not very helpful in showing the place ("this is a living room"; "idk, I need to check"), but fortunately there were owners around to ask more specific questions. The agent was very pushy on a few occasions. He said that they have one offer on the table already and we need to make a decision today, but the owners had no idea about it.
The owners told us, we are dream tenants for any landlord (great references, good jobs, handyman skills, planning to rent for a few years). Clearly, they liked us very much...
Despite unprofessional agent, we liked the property and the owners (there were going to manage the property, not Dixons), so we go down to the Dixons' office (BTW: dirty and with crisps on the floor) to put down the application. The agent could not even give us a ride because of insurance reasons (true? maybe...). But we stayed there only about a minute when Jimmy (??) asked for £500 (!!!) fee, including £250 was for holding down the property (what ?). For us it is called a steal! We left offended.
Just FYI, fees around £250 are something normal, but not twice of that!!!
Very happy with Humberstones Bearwood. Ian provided me with fantastic service throughout the whole process. Highly recommend them if you’re selling/buying a house. Jenny.
Brilliant Service ! When we bought our home we spoke to the whole team and everyone was so nice and helpful always. Nathan looked after our case and he was brilliant too from showing us around the house to the day of completion and even after purchase :) Overall great experience !
Excellent service from Jevanpal and Heather, always responsive through email or phone and a general quick let. Any problems we have had they have resolved.
Avoid these people. No communication at all. Kept us waiting more than a week and still did not let us know our offer was not accepted while they negotiated with others using our offer.
We had to contact the vendors to know the outcome!!
Sold my house with Oulsnam Hagley Road three weeks ago. I personally had a pleasant experience in dealing with Ben. He advised us the best sale package, took very attractive pics and advertised the property in appealing way. The sale was agreed in days. Ben was also indirectly dealing with my upward chain. There were some demanding timescales with my purchase, but Ben managed to aligned my sale and purchase in the efficient way. It is safe to say that Ben's personal involvement has made my sale and purchase a stress free experience. I couldn't recommend him enough. I wish Ben and his team every success and I would certainly use him in future.
One particular individual who works at this branch was one of the most unhelpful human beings I have ever encountered. She was rude and insisted 'the customer was wrong' from the outset, (even though I had dealt with Oulsnam's for over 3 years). As a kind natured, intelligent and mature person I found it very insulting to be treated with such malice. Upon making an enquiry in person, I was told to call another branch on my mobile! Awful service, such a shame.
I would highly recommend Humberstones Homes, I found the team to be very professional in all aspects of selling and advising me throughout the selling of the house. I would also like to thank Ian Kendrick who was excellent and kept me informed at all times. Well done Humberstones Homes a great choice.
Absolute professional! We had a harder than normal time in selling and purchasing through no fault of Humberstones. They stuck with us all the way and I cannot praise them highly enough. Sue was fantastic in managing our sale and helping with the chase up of all parties involved.. along the way I do believe that we've made a friend. Thank you guys it's been a roller coaster but you got us there. Pity you I can't score you 10 stars.