Only giving them 1 star because it won't let me put 0 stars. Absolutely shocking excuse of an estate agent. Couldn't organise a viewing to save their lives. Will say that they will show you 2 properties and after the 1st one make you go to the other property and wait for them and not turn up. No phone calls, no apologies, nothing. No follow up later either. Might as well shut down, clearly not selling anything.
My experience of dealing with Broads as a first time buyer has been very good. They are honest, reliable and respond to queries very fast.
Very poor customer service over the phone. I've rung them 3 times about properties and they've been rude and blunt each time. We considered selling with them, but having now experienced how they treat prospective buyers I'm glad we went elsewhere. Based on the valuation they gave our flat they also over price (presumably to attract vendors to sell with them).
I’ve recently bought my first home through Haart estate agent in Hayes. I would like to thank entire members of the team for their friendly and dedicated service. I personally like to thank Mr. George who dealt with my purchase. He is very straightforward and helpful to find the best one for me. He has supported me a lot in the entire process and specially while I was waiting for my mortgage offer. There were bit of uncertainty of getting the mortgage what I really want from my lender as they can only offered higher mortgage compared to other lenders. Mr. George trusted me and was on the positive side. He delivered the best service ever I received in this matter. Thanks George for your support and I recommend Haart estate agent to find the best property that suits for individual needs. They are special in identifying each client requirements and try their best to find the best one for their clients by honest and professionals approach.
Extremely dissatisfied with my service from haart, they fail to email even when they claimed they will. When they do reply it's only after you have reminded them to 3x after and no one seems to like helping here they just pass you around the offices colleagues instead of dealing with the problem themselves. Which leads to the problem being unsolved.
Please do not trust 5 star ratings. They are from those who work at the agency. I can recognise names from the tons of email addresses they gave.
Just exchanged and couldn't be happier. Ares was open and transparent from the start and helped with my expectations for buying in the area. he recommended I see a place which I initially overlooked but turned out to be the perfect place for me.
If you're thinking of buying or selling in the area, then my personal recommendation based on my experience just now is to ask for Ares as he will guide you through the whole process with care and attentive professionalism.
Approachable staff. Very quick and informative. Quick sale with no problem.