AVOID AT ALL COSTS!!
All nice and well when your in one of the properties that they get you in and your paying your bills on time and keeping it all nice and clean...however, woe is the day you move out! They will make up all lies to keep ALL of your deposit. They worked closely together with the landlord to work this shambles together.
They didn't turn up for check out on the day. Also, they didn't inform me of any issues (but evidently quickly spoke to the landlord to concoct a scam). Only found out of an alleged issue with returning the deposit 5 days after checkout when I chased them up. Apparently the property was not 'clean.' Which is totally false. We even left a good flat screen TV and new microwave for the new tenants out the goodness of our heart and we are now being charge for that! Also, for items that was already in the property when we ourselves moved in.
Apparently it costs £1800 to clean a property which is left undeniably SPOTLESS!
Do you and your family a favor and avoid these rouge traders!
By your response you are further proving that you are not only complicit in the landlords scam to draw not £1800, but now £3800 based off the micky mouse inventory you all have invented but you are TOTALLY UNPROFESSIONAL and unskilled in handing complaints...
I have not given you permission to copy and paste a report that is addressed to the tenant and landlord on a public platform. I'm not sure if your GDPR officer will approve of this breach...However, you have just shown your professionalism to the public.
Lastly, if you know as you have privately confessed to myself, the landlord is totally acting immoral and greedy. You have also stated the home just needs a professional clean costing around £300, why will Bennett Homes happily represent the landlord again, who is going to inevitably going to do the same unlawful rent increases, charging for issues that was there from the beginning (which you said you agree with me on) and have tied to tell him not to do so, why are you happily representing him to get new tenants in, 5 days after we move out?...One answer, money.
You are complicit and willing accomplices of dodgy landlords at the very least and have offered no solution to this issue but have made every attempt to wash your hands of it.
Utterly unprofessional lot. They confirmed a viewing for a property on sale with us on 14th October 2017 in Hayes. I travelled from Liverpool with family to view the property. A lady from Bennett Holmes was outside the property saying she does not have the keys to the property. We waited there for over 2 hours and then told, sorry can not view as no keys available. How can they confirm a viewing without keys. I do not recommend this company to both landlords and buyer/renters as they are unprofessional, and unapologetic time wasters.
good communications and extremely helpful especially in the latter stages of the sale process. Would recommend.
I tried to sell my property through Broads and ever since I had listed the same ,havent even had an email or a phone call of the progress, very poor communication, very unsatisfied with their service & turn around time.
I telephoned to make an enquiry and spoke with the most polite gentleman named Emilio. He was so helpful and imformative. He is a true asset to your company. And I wish there was more like him. Amazing service.
Extremely dissatisfied with my service from haart, they fail to email even when they claimed they will. When they do reply it's only after you have reminded them to 3x after and no one seems to like helping here they just pass you around the offices colleagues instead of dealing with the problem themselves. Which leads to the problem being unsolved.
Please do not trust 5 star ratings. They are from those who work at the agency. I can recognise names from the tons of email addresses they gave.
Very professional service. Kept informed at all times. Very smooth sale.
Thank you Hunters.
I tried to book a valuation through Hunters as I am buying my father & his siblings out of an inherited property so wanted to get an idea of the property value. Hunters claimed they didn't do valuations for this. I find this very surprising & I now would never use Hunters when I plan to sell the property on in a couple of years.
Excellent service... the best person to deal with was Jeff. Thank You
I had a viewing for a property and I liked the place so I gave them an offer which was the asking price. The next working they someone called me from the office and asked me what do you think about the property it was like they don't keep my details and my offer.the next day I called them and gave them my details to see what happened to my offer and they booked my for viewing!!!! It was like they have no idea what they are doing. I gave them an offer of the asking price but they told me there is a higher offer than mine and vender wants more money and they refused to tell me the highest offer and they told me it's confidential!!!! I was like you asking for more money but you don't tell me how much is the highest offer? How should I know how much do I have to increase my offer £5, £500 or £5000 ... I said ok I don't want that place. It was very dodgy .
I have been living in a flat that Oakhill have managed for several years now and overall my experience has been very positive with them. Any issues that we have had, have been very quickly resolved. Responses to my emails are often the same day (within few hours) so I just want to say, thanks guys.
Terrible service. Over a year ago my full deposit (held with DPS) was paid to Oakhills to cover the outstanding rent on a property managed by them. To date Oakhills will not give reference reason being "outstanding rent". Fair?