25th Oct 2022 (1 year ago)
Sadly I did not have a good experience with Jacksons Streatham. I was promised weekly updates, but rarely got them, often having to chase them myself to find out what was going
on. When I did speak to the branch manager he was always very pleasant and enthusiastic but seemed clueless as to why the property was not selling. They appeared to get a very decent number of people through the door to view but were unable, over about 16 weeks, to elicit a single offer. They overvalued the property initially - which I was sceptical about from the start(I am not a property selling novice) - but dropping the price did not seem to have any effect. I appreciate the market has been very unstable over the past few months, but we missed a very valuable window at the beginning of the marketing period in which the flat should have sold quite easily. Ultimately I felt obliged to spend thousands of pounds to get the flat 'staged' (it was empty of furniture) in order to make it more attractive to potential buyers - and they still didn't manage to sell it. Some feedback from the agents who were actually showing the property would have gone a long way to helping me understand why it wasn't selling, when equivalent flats in the area were. I felt I had done everything and more and was demoralised by the whole process. I am still struggling to understand what went wrong, so am not able to apportion blame to any one person - it just feels like a systemic failure at that branch, as I know people who have used Jacksons in other parts of London and got better results.
Despite feeling quite depressed about the prospect of the flat selIing at all, I subsequently switched agents and my new agent secured an offer within the space of two weeks. I am still wondering how that could have happened, and am annoyed that I did not go with them in the first instance. You live and learn I guess.... Read more