Had a great experience with Jacksons in Earlsfield. Right from the viewing, all the way to the handing over of keys, our agent Yasmin was exceptional - very polite, professional and informative. She constantly kept us in the loop with the progress of our rental process without needing to be chased! She is the exception to the rule in terms of the estate agents that I’ve dealt with. Very impressed!
Terrible, inefficient and unprofessional service. We have recently rented a house via Jacksons and paid £540 in fees. Having rented multiple times in London they really stood out as being awful and one of the most expensive. I would not rent a house via them in the future.
Great service and very knowledgeable staff. Zara and Gabriella are amazing sales progressors and without their help I am sure that the sale would not complete! Most definitely the Estate Agent to recommend!
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
Jacksons provided a great service when we were looking to move property (rental).
Jenelle and Nick (Balham office) were on hand from start to finish to help ensure that all of the administrative logistics were completed in time for moving. Jenelle and Nick were particularly helpful throughout the referencing process and ensured that all checks were cleared in the week window between our offer and move in date working late into the evening on more than one occasion.
Claudia was also delightful when we initially viewed the property.
We are delighted with our property and would definitely recommend Jacksons to any potential tenants!
Recently started renting a property through Jacksons estate agents. The process has been made difficult and stressful due to unclear instructions by staff. Will not be using Jacksons again.
I made the mistake of trying both an online agent and another local agent to sell my property, neither came anywhere near Marsh & Parsons in Tooting who did exactly what they said they would. Frequent viewings were generated from across their local branches, I received weekly updates, John-Paul and his team were efficient, professional, supportive and helpful from the start right through to completion. I cannot rate them highly enough and only wish I had gone with them in the first place.
We bought a property from Marsh & Parsons. Martin worked very hard to ensure our timetable for completion was met, chasing all parties, answering as many of our enquiries as possible. We would strongly consider using the team if we look to sell/rent out in the future.