I mainly dealt with Karen Hall at the Truro branch and must say that I found her to be extremely efficient, knowledgeable and friendly and would not hesitate to recommend her
This is the email I sent and never got a reply !!
Hello I'm emailing you today to discuss a problem with a member of your staff. I will just talk you through my experience with Linda who showed me around the property in Helston. Me and my husband arrived at the property as arranged and waited 10 minutes as she was late we had been told by another lady who was also waiting to view she was held in traffic. Linda arrived and lead the other lady in and me and my husband was left to then knock on the door. We was then told to go upstairs and look around as the other lady was first! Although I had been told we would be shown around with other potential tenants when I rang and shown my interest . We waited down stairs then after Linda had finished showing the other lady around the whole house she aproached me and my husband asked if we was on benefits! We are not my husband works full time in helston as a taxi driver ( very descriminating) she then reply to our answer and said do you get houseing benefit .we also do not get any housing benefit and she said oh acting all suprised! Then saying she will be in touch with us. And walked back over to the other lady so we left. I waited the next day (nothing) so I emailed to say we wanted the house but haven't heard. I left it a bit and rang another lady answered the phone in Truro very polite! And she told me the other people that viewed it with us got sent there papers yesterday! So I asked if she could email me mine . I received and filled them out and sent them . I was then unsure on one of the papers I had to print off so I rang for some advise and Linda answered and she asked my name and said the other lady sent hers yesterday and wasn't very polite with me ( please replay the phone calls if you have to) I printed them off signed them and then rang Linda before I travelled to Truro as it's far to travel if I had no chance of getting the house ,feeling like there was a problem . I asked Linda if the house was still available to apply for she asked my name again before answering me and said you have had a house with us before I replyed no she said yes with a long voice orchard cottages I replyed no not me she then said to be honest the landlord has two very strong applications and will go with one of them! I have waisted my time viewing and filling forms out I'm desperate for a bigger property and I'm descusting in the was I have been treated. I don't know if she has got me mixed up with someone els but I have been in a council property since the age of 18 years so it's not me here's my details so you can find out please . ?????? maiden name ???????married two years ago dob ?????? please look me up as I have taken the trouble to fill forms out for your property and it hasn't even reached the landlord I am very upset. Thank you
We were selling our house with LC, it had been on the market previously some years ago with another agent and attracted many viewings but no sale. It appeared on BBC Escape to the country again many viewings but still no sale; We decided to rent it out, for reasons not appropriate on here ; after 7 years of it being rented out there was a lot to be done to make it suitable to put on the market, a daunting task ahead we feared; so we now needed someone who would guide us honestly through what could have been a really difficult and traumatic time, we wanted someone who could advice us with their knowledge and expertise, someone who knows what to repair, replace, and what would be a fair price. LC came up as the most highly recommended from many friends who have bought and sold with them over the years.
From that first phone call at the onset of our communications with Dominic and the team at LC we have had the uppermost professional support, advice and such courteous manners. We were kept informed at every stage of viewings, we were updated regularly, treated with honesty, respect, integrity and openness which we value highly. There was never an occasion where we did not feel we couldn't pick up the phone to ask any question and even though some of our ideas or questions may seem trivial to some to the team at LC they were always answered efficiently and promptly. we were called back when we left messages, our emails were answered promptly, there were no delays excuses or surprises we got exactly what we wanted what was promised and that was a sale on our house, and in a very short time frame. The advertising was excellent, they have ideas of who may be interested in this type of property and we feel that worked really well for us to achieve our outcomes, we could not have chosen a more suitable agent. This company is unique in its attitude, it doesn't offer false hope, like putting a higher price on to then drop a few thousand pounds to attract its buyers, its very straightforward upfront truthfulness, it gives you a very personal service and guides you every step of the way, we will certainly be using this fabulous company again and will highly recommend them to our colleagues family and friends.
These guys sold my parents house and I actually had them look around and give their price and advice. My parents decided to have them sell the house because of their reputation - which is kind of mixed but suggests they sell well (hard sell) and also because of their I guess relentless self publicity (which isn't a bad thing. They spent most of the appraisal criticizing other Estate Agencies and generally being arrogant. However they priced the property at £330,000 which was pretty much in line with other valuations. Once marketing commenced it seemed to all be about getting any offer and trying to make my parents accept it. The property sold for £300,000 a couple of weeks into the marketing due to the pressure put upon my parents by the Agents. Of course my parents weren't duty bound to accept their advice but they are of course very persuasive people. I just think another Agent would have tried harder for longer to get a more realistic sale price for the property - they just wanted the house off their books!
We met Clive today and must say we were very impressed with his knowledge of Perranwell Station and his immediate friendliness. A true local agent who has the sellers' interests at heart. TOP RECOMMENDATION