Chestertons Canary Wharf office has recently assisted me with securing a residential letting in Canary Wharf. My first call to Chestertons was taken by Danielle Lisbon with Peter Smith overseeing the process and Kerry Anson assisting with various matters at the end. I have to say all three of them were brilliant to deal with from the start, in terms of knowledge of the property and local area, and were quick in responding to any questions I had. I felt that the whole process was well organised and managed throughout - thank you!
I have dealt with Chesterton on two occasions, once to buy a property and the other to sell one. They are professional and most importantly very good at communication. I would have no hesitation to buy/sell from them again.
11/10, Klaudia helped me find a beautiful place at great price.
We currently moved out from a foxtons property. And they charged the check out fee which was £165.. We never heard about this fee when moved in ..also the flat condition was domestic cleaning level when we came ! that was completely horrible so we had to clean all up. But for us, we had to hire professional cleaning team and that was £270!and the agency arranged it. That is quite prices but there were no choices. But then, the landlord complained about the cleaning things by calling. It is so upset cos the foxton didn't let us know anything about the whole situation. They rearranged the cleaning team but didn't notice to us and also the landlord. What a joke !
Great attention by Jason Segovia and an impressive range of good options. I definitely recommend them!
Foxtons has professional surface and nice friendly agents, but predatory and expensive. Despite paying GBP440 for in commissions which is already at top of the market, they did their best to try to get more money out of me when I used the agreed break clause. I would not use then again. In general I can tell you that you guys are getting screwed in your so called 'free market'. Transaction cost are rampant and clearly favors the more informed agents/landlord. Not the signs of a well functioning market.
I have been letting a flat for the past year and a half with Alex Neil and just wanted to leave a review. They have been very helpful, always responding to emails and calls efficiently and liaising in a timely manner with contractors to help us get the best out of our flat. As a flat we have really been able to depend on Lucia especially to help us out. I would recommend Alex Neil as a letting agency and look forward to using their assistance again if needed when searching for future properties.
Awful experience trying to sell our flat through this company. They know what to say in order to get your business but when it comes to organising viewings they are terrible. Avoid.
Friendly, hardworking and good communication. I have been letting my flat through the team here for a few years and have always been happy with the attentive service!
I takes on average 932 emails and 82 calls to sort whatever. Pray to whomever you believe that nothing breaks in your property. The fancy "House Maintenance Service" isn't as fancy after all, as I need to wait for over 3 weeks to fix the dishwasher.
Overall, I bet they manage too many properties, and don't put enough effort to keep the level of service on the high level after you sign the papers. By "not enough effort" I mean they don't give a f**k about you.
If they have the most amazing place that fits your budget and location preferences, go for it. Other ways, look for a different Property Manager.