A top notch service from the the staff (Glenn and Daisy) of John Payne Greenwich in assisting me to find my dream home. JP listened to my requirements and only offered me viewings that suited my criteria and thereby not wasting anybody's time. Extremely efficient in moving the sale through from offer to completion date all in under 10 weeks. Even though they were acting for the vendors, I felt a valued customer and my interests were being looked after as well.
If ever I am looking to sell/buy again, I would have no hesitation to use John Payne for their professional, efficient and friendly service and achieving results in a timely fashion. A big thank you and well done!!
Be careful before buying a property from them.
I had agreed a price on a property they were marketing. Just before exchanging, they pulled out and sold it to someone else. The manager Glenn Maher was particularly unprofessional during the process.
Not only I lost the property, but also the fees for surveyor, mortgage, solicitor.
I appreciate you looking into this matter. It is unfortunate you didn't find your agent's working style very aggressive, offensive and not up to your professional standards as my wife and I did.
I will not delete this review as you requested.
Thank you very much for reaching out.
I used KFH as a different, local EA had not found a tenant for my flat after 6 weeks. I was very impressed with communication, viewings were booked within an hour of signing up and Seamus found a tenant within a day.
Everything can be viewed online which makes the process much quicker and was very reassuring given previous experiences.
If there would be a possibility to put no stars - I WOULD NOT PUT EVEN ONE! The most horrible experience during my tenancy (still have 6 months left, i do regret that we signed 2 years contract). They always change our flat managers, i never know who to contact and barely seen one of them. The Latest one Kirilee is awful - not responding to my emails (maybe 1 of 5) when i try to call to the main office she is always on her lunch, her colleagues promiss - she will reply to your email - and what? nothing. I had mould problem with my carpet flooring, it took them 2 MONTHS to actually take actions and send contractors to our flat. And now - they removed it and I am sleeping in my living room (en suite with a kitchen) for another month now. is it normal? and I am sharing this flat with my friend and this causes problem for him as well, not being able to use living room and kitchen). Very disappointing. We are paying for double bedroom flat, and I don't even have my own corner in my flat!!! I hope at least this message will be heard!!
I rented a flat from Alex Neil and they were so helpful and they responded my requests so quickly. I have never experienced something negative with them. Their property portfolio is very wide. I certainly recommend Alex Neil if you are looking for a property.
C. Gursen Altin
I was just informed that cannot move in to the property agreed last minute just 5 days before I move in. We had booked the property almost 2 months in advance. We had them calling us almost everyday for references that was sent to them. Lack of costumer service and finding a solution. I would not recomemder them . Make sure sure that everything is ok before you ended up like me looking for a new house last minute and paying extra money.
my experience with metro village was great the guys are really approachable the sales team are really knowledgeable and even after a nightmare of a sale with lots of bumps along the way they always gave me patience once bought, my property was subsequently let out to a lovely couple and i could not be happier, top notch outfit
Held my girl friend's deposit for HALF A YEAR. Never replies emails, wrote a formal complaint letter to chase the deposit, never replies, had to make a complaint to TPO / small claim court in order to get my girl friend's deposit back. (They refund the money immediately after my complaint to TPO, such a coincidence. wow!)
The reason why they did not reply my formal complaint : "were unable to verify the legitimacy of this complaint until this was confirmed by The Property Ombudsman. We are aware that you are now residing overseas and the address of this complaint does not match any held on our file." I feel like I should have used an address from Hong Kong / China to make my complaint legit while I am living in UK lol, Jokes !
And my complaint is still on going due to their dissatisfying response.
The review above is based on truth and personal experience. Feel free to ask me any questions about my experience of Metro Village!
Great service, friendly and professional staff! They took me from their office and showed three nice flat in a row. Explained all details one by one, fees, what can be done or not, etc.
After I decided which flat I want to place an offer, top to bottom it took 1 hour to sign the contract. Special Thanks to Ja** Mar***
I bought my flat through them 2 years ago and the agent made it incredibly difficult.
The only reason why the sale did not fall through is because I managed to contact the seller directly and managed to iron out differences.
Very professional and easy to deal with. We kept second-guessing ourselves and expecting some catch to come up while letting a flat through OJ, but at every turn they proved competent and caring. All the staff are helpful and do their best to solve any issues, and we can't recommend them highly enough.
A massage to landlords
Avoid this agency at all cost! They are bunch of liars! Very clumsy and unprofessional.
We found tenants through this agency and after a while we realised our tenant moved out, and rented out our flat to someone else. They misused our flats, and the agency did absolutely nothing to support us. Not a single help to even help us. when we first rented our property we mentioned to family only. A brother and sister came along, and they only introduced the sister so they could let out our flat. Later, the sister moved out oversease and her brother sublet our flat! All along, they went with without a signle word to us. They even manipulated us with the moving out day, even though we would lose, so they could faster re- market our property without our consent! They are bunch of losers pretending to be professional!