I have been viewing with Georgia and I must say that I am very pleased with her service. She is professional, friendly and has a great knowledge of the area. I would highly recommend! Thanks again.
Ridiculous they ask for a 1-day charge of rent just out of a wording game! We confirmed the end of lease date the same as the date we pay the rent each month. But no one ever told us before confirmation that the day is actually counted but not the night before. Why on earth would we pay for the one additional day given that we actually move out two days earlier to that? It was out of goodwill that we end the lease by the end of month sharp... then on contrary heard from them such an unfair and unnecessary treatment.
It is really a frustrating and disappointing process negotiating back and forth. Such an unnecessary waste of time.
A special thanks to Sara that helped us with our property search. She is brilliant and very professional.
Would definitely recommend to friends and family
I was just informed that cannot move in to the property agreed last minute just 5 days before I move in. We had booked the property almost 2 months in advance. We had them calling us almost everyday for references that was sent to them. Lack of costumer service and finding a solution. I would not recomemder them . Make sure sure that everything is ok before you ended up like me looking for a new house last minute and paying extra money.
The best agent I've had the pleasure of subcontracting with. They are honest with us and the landlords. Alex doesn't mark up our invoices to landlords unlike most other agents as he thinks its unethical as he gets a management fee for this work. It's rare to find such honest people these days!
Didn't rent with them at the end but Hussain was very professional and friendly.
Upper Deck 3, Unit 61 Surrey Quays Shopping Centre, Redriff Rd, Rotherhithe
Rented our flat and then sold it both through F J Lord Surrey Quays. Carina and the team pleasant to deal with and kept in contact regularly through the sales process.
Called up and spoke to an woman with a very heavy accent, as she explained she didnt have any propertys that had been advertised online i asked for the website,
I had to ask several times as she was really hard to understand,
And not only was she very rude she put the phone down on me BAD SERVICE
I've dealt with OJ for over 15 years - first as a tenant, then bought my house off them and recently used them to sell it. A thoroughly professional outlet offering a skilled sales team, and also good quality service chasing the sale through from offer to exchange. Highly recommended.
A massage to landlords
Avoid this agency at all cost! They are bunch of liars! Very clumsy and unprofessional.
We found tenants through this agency and after a while we realised our tenant moved out, and rented out our flat to someone else. They misused our flats, and the agency did absolutely nothing to support us. Not a single help to even help us. when we first rented our property we mentioned to family only. A brother and sister came along, and they only introduced the sister so they could let out our flat. Later, the sister moved out oversease and her brother sublet our flat! All along, they went with without a signle word to us. They even manipulated us with the moving out day, even though we would lose, so they could faster re- market our property without our consent! They are bunch of losers pretending to be professional!
Hassan is a great agent, honest, quick always on time, not pushy at all, reliable, nice and informative. He kept me up to date all the time. Totally happy with the result! Great work!! can recommend him at anytime!!! Thank you Hassan and the team at Rotherhithe
DO NOT USE THIS AGENCY
Hastings may have an amazing property portfolio but they employ pushy and hard-sell tactics to make you part with your money. Completely unprofessional and irresponsible; you will be passed around from person to person when something does goes wrong.
Luckily, the deal fell through with this company before we signed the final tenancy agreement. Even then, it took them over a month to refund our holding deposit and with us placing numerous calls and emails to remind them. They will just wash their hands off any responsibility, and push one another under the bus to save their own backside.
The icing on the cake was these greedy clowns did not refund our debit card processing charge even though they were the ones to mess up the deal.
The people we had the misfortune to deal with were, primarily: Sarah Twiner (Rotherhithe branch); Sal Matthews (Rotherhithe branch); Stephan Daniels (Lettings Portfolio Manager).
I would warn both prospective landlords and tenants from using this agency. They had obviously agreed to our requests before obtaining the landlord's approval in order to transact a sale. Their agent also suggested we cut an extra set of keys without the landlord's knowledge or consent.
For tenants, they were unable to provide a clear breakdown of their (very high) fees and did not send us terms and conditions of our holding deposit, even after we had requested them.
If we could give negative stars for this review, we would. This company clearly has an organisational culture that at best turns a blind eye, and at worst encourages their agents to behave without any regard for the guidelines set out in the Property Ombudsman, to which they self-proclaim to subscribe to.