A B
We had a brilliant experience buying our home! Bernice Tully was absolutely fantastic—she found us a mortgage that was truly life-changing and turned what seemed impossible into reality: An affordable mortgage for us, when all the high street banks had been unable to help us and we had almost given up on property ownership as it seemed too out of reach. Emma Cronk was equally amazing—efficient, supportive, and expertly managing every detail, making the entire process stress-free. We are beyond grateful for their help, over the moon to be ex renters —thank you both!... Read more
Buyer
18th Feb 2025 (10 weeks ago)
P King
Special mention to Emma Cronk who was very helpful, knowledgeable, friendly and professional during our search for a property. Thank you Emma!... Read more
8th Jan 2025 (16 weeks ago)
Anonymous Homeseller
Price had to be reduced substantially after being told that there were plenty of clients out there as they had agencies all over, particularly London, which tempted us to work with them, but in fact not much happened for quite a while. However, they did eventually find a buyer and we are thankful for that.... Read more
Seller
21st Dec 2024 (19 weeks ago)
S JAMES
A warm welcome greeted me at Barnard Marcus. I had an unusual question and Trisha was able to provide me with a way forward after consultation with a senior partner. Thank you.... Read more
26th Nov 2024 (22 weeks ago)
T Buchanan
Trisha was knowledgeable, experienced, professional and polite , whilst remaining down to earth. Very much appreciate BM’s approach.... Read more
8th Nov 2024 (25 weeks ago)
N E
Over the moon with the service from Dorking branch. Very professional from start to finish. Thank you so much.... Read more
6th Nov 2024 (25 weeks ago)
K Patel
Tricia is an living legend. The way she treats people shows exactly why this branch have had successful reviews.
Tricia very kindly printed some documents for me even when they were closed and Tricia about to leave the office. She showed a real people character. Wish her and her team all the best always.... Read more
5th Nov 2024 (25 weeks ago)
L Pierce
We recently purchased a property via Barnard Marcus, Dorking. A wonderful, efficient team. It was a pleasure to work with them, would highly recommend. Very quick to respond and always a friendly smile! Particular note to Emma C who was outstanding.... Read more
Buyer
21st Oct 2024 (6 mo. ago)
R Smith
Extremely friendly and helpful agents, pleasant and always welcoming, excellent. A hassle free enjoyable experience .... Read more
19th Oct 2024 (6 mo. ago)
J Pepper
Very friendly and welcoming. Great contact - phoned me ahead of the viewing to check in. Was able to make note of any queries that couldn’t be answered on the day.... Read more
T Boswell
Everyone was brilliant, I couldn't ask for more, they were the third estate agents I went to, and I wish they were the first!... Read more
J Palfreyman
Excellent service from Bernice at barnard marcus in dorking, very informative agents who helped me find and get a mortgage on my first property. After going through several agents and one property falling through with another agent barnard marcus were very supportive and I would consider them as a first option if possible for anyone. Thankfully put in touch with Bernice Tully who was exceptionally professional, knowledgable and friendly. She handled everything promptly and advised me throughout the whole process and also got me a great mortgage offer. I am very grateful, thank you BM and Bernice!... Read more
Buyer
26th Jul 2024 (9 mo. ago)
C Olagunju
Thank you Rachel
You attended to I and my husband in a the best way ever... Read more
19th Jul 2024 (9 mo. ago)
J fortune
I was with another agent for 12 weeks, I got 1 viewing in the 1st week only then nothing. After speaking to Trish I switched to Barnard Marcus and I’m so glad I did, within 10 days I’d had 2 viewings and 2 offers at the full asking price. Emma is amazing she keeps you updated on everything and is so helpful and friendly, in fact all the staff are. I can’t recommend Barnard Marcus at Dorking Highly enough I’d definitely use them for any future moves... Read more
Seller
9th Jul 2024 (9 mo. ago)
M Bennett
Friendly, proactive and helpful. And passed my details onto affiliate company (Gascoigne Pees)... Read more
12th Jun 2024 (10 mo. ago)
M Lister
Emma is extremely professional, warm, kind and considerate, and has not rushed or pressured us in any way when showing us around. She has been incredibly knowledgeable and has been able to answer all of our questions clearly and made everything easy to understand, even our 12 year old commented on this! We couldn’t have asked to be dealing with anyone nicer. Emma is an exceptional agent and a valuable credit to your organisation.
M&C... Read more
31st May 2024 (11 mo. ago)
T S
Barnard Marcus were perfect! I interacted with everyone in the team but mostly communicated with Emma. From the start of my journey, as a clueless first time buyer until the end, they were super friendly and professional. They took the time to understand my personal and financial situation to make the best recommendations. They helped me to understand the entire buying process and fitted viewings, emails, and phone calls around my somewhat erratic schedule. Friends and family noticed how oddly calm I was throughout the entire moving process compared to their buying/moving experience, which likely came from the help BM gave. I could not thank them enough.... Read more
Buyer
13th May 2024 (11 mo. ago)
My property soon sold STC as result of one " open day " and the buyers now have their property on sale with BM. So far so good.... Read more
Seller
18th Apr 2024 (1 year ago)
S Dambrosio
Very happy with the service received from Tricia & her team. They were very thorough and proactive with regards to viewings. Communication was always very clear and made the process very smooth. Highly recommend their services... Read more
16th Jan 2024 (1 year ago)
N Reynolds
Barnard Marcus Dorking were who I chose to put my house on the market with as Tricia and the team (Emma and Kirsty) were extremely friendly and personal. I wasn’t just a house owner. Tricia made me feel seen and heard and was very passionate about my home and understanding how difficult emotionally it can be for some people to move. The whole procedure to launch my property was handled with expertise and speed. The photographer was kind and very helpful too. Even though I decided not to sell and consequently took my house off the market , I would highly recommend Tricia and her team.... Read more
Seller
20th Oct 2023 (1 year ago)
Jen
Fantastic service from Bernadette who helped us get a mortgage. She made sure we got the best deal possible on the mortgage, dealt with any queries quickly and ensured the process was as smooth and straightforward as she could. Thanks to her hard work we will finally be in our own home very shortly.... Read more
Buyer
4th Oct 2023 (1 year ago)
B Hill
Thank you to the kind team who helped with business training today and helped us trade up from a paper clip to a yeti mug!... Read more
13th Jun 2023 (1 year ago)
K Gregory
Very knowledgeable, helpful and pleasant agent. Excellent insight of the local market.... Read more
5th May 2023 (1 year ago)
F Hunsu
My encounter with Rebecca Southwell (Mortgage advisor) is and still the best. She got the patience, understanding and very supportive. She goes out of her way when all hope was lost. I can vouch for her work and her communication skill is best of all. Rebecca is an asset and will forever be grateful to her to achieve my goals. Thanks and be blessed. Olufemi Hunsu... Read more
3rd Dec 2022 (2 years ago)
C Vermell

Current manager of the Dorking branch (Tricia Regan) has to be the world's most annoying by repeatedly ringing up old contacts on their database from three years ago to try to badger those customers in to having an in person valuation visit on their home and then phoning them repeatedly (at least 7 times in my case) if they won't agree to this.
Tricia is pushy, badgering, persistent, relentless and won't take no for an answer but definitely not intelligent, analytical, logical or efficient. And she is the kind of pushy sales person so lacking in intuition that she simply won't accept no for an answer...
UPDATE ON 29/11/2022 - Re Barnard Marcus's response to my review surely the branch manager ought to realise that people on its books from past interactions do not necessarily currently want to sell their home and that if they did they would almost certainly proactively call Barnard Marcus back to set up such a valuation appointment so they could get on with selling their home. Calling customers back and leaving answerphone messages multiple times on their answerphones suggests something close to an addiction to making these sales based phone calls without either evaluating or considering their effectiveness.
Also the branch manager surely ought to realise that for those of us more actively in the hoarder camp and without neat and tidy and well presented homes that inviting somebody else in to your home to inspect, appraise and value it is something you are unlikely to want to do unless you are absolutely desperate to sell and/or have got to the point where you have managed to tidy it up to the extent that you do want to have a valuation visit and the resulting sales visits from buyers that would then soon follow on from that.
Some of us have also been through major personal traumas such as having our last parent die and being forced to sell a much loved family home of 50 years in the UK and a holiday property of over 30 years in Spain. So having to go through that process again with your own home is not at all easy to do.
I get the impression that the branch manager values quantity over quality in terms of valuation visits and/or number of properties currently on the agency's books. Whereas if they only valued and had on the market well presented homes from sellers with an imperative to sell them ASAP then the would surely be much more likely to get a much more cost effective payback in relation to the time they have put in to conduct this selling work.
Also this bad review would not have happened at all had the branch manager not kept on calling me and leaving messages repeatedly over several weeks well beyond any level of normal reason or good judgement in the making of such sales based phone calls. I received a number of phone calls at much longer intervals apart from the previous manager at the same branch and always found his phone calls pleasant and engaging and did not find myself pressurised to let the agency send staff in to my home in the way that has unfortunately been the case with Ms Regan.... Read more
29th Nov 2022 (2 years ago)
N Reynolds
Absolutely awful service, not given full information, after service non existent, given junior members of staff to deal with. Avoid!... Read more
4th Nov 2022 (2 years ago)
M Pavey
I have just viewed a property through Barnard Marcus Dorking and felt I had to leave a review to say how impressed I am with their teams’ management of my viewing. Louie was so helpful and polite and very professional when showing me around the property. Thanks also to Tricia for my property valuation and talking me through how they would manage the sale of my house. I feel very confident that I would be in safe hands and not at all pressured. I would definitely recommend this team to anyone thinking of moving.... Read more
Seller
31st Oct 2022 (2 years ago)
N Wooldridge
I would like to recommend Katie Shean who was our progressor. Katie has done a tremendous job in keeping us updated with news from our chain and certainly went the extra mile for us in our sale and purchase. I would recommend Katie 100%.... Read more
28th Oct 2022 (2 years ago)
S Sell
If you're looking to buy, or sell a property I would highly recommend using Barnard and Marcus Estate Agents located in Dorking. I called up the shop and spoke to Louie who was so helpful and overall a lovely guy. I then met Tricia who is a lovely, friendly amazing lady who I felt I have known for years. She was so professional and helped me understand the process of buying and selling. Tricia, asked my how would I describe my property i'm looking to sell and I felt from a person to person, she really wanted to know why I loved my house and its best interest. The whole experience has been amazing from the start to the finish. If you are looking for a comfortable pleasant experience then definitely contact Barnard Marcus Estate Agents in Dorking.
Thank you to the best team
Samantha & Tom... Read more
Seller
21st Sep 2022 (2 years ago)
S Parkinson
I dealt with Barnard Marcus recently while searching for a property and thought I should leave a review to say how wonderful Louis was in helping me with my search. I would highly recommend Barnard Marcus to anyone... Read more
30th Aug 2022 (2 years ago)
J Wilson
My wife and I are considering retiring and moving the coast. As a result Tricia gave a valuation for sale. She was highly professional and we were so impressed with her service felt that we needed to give this review. As and when we decide to sell we will not hesitate to use your company.... Read more
Seller
29th Aug 2022 (2 years ago)
C Jones
I recently viewed a couple of properties with Barnard Marcus Dorking and the whole experience was superb despite house buying being a very stressful experience. The team were very professional and guided me through the whole process including the area that would suit our needs most. A huge Thank-you to the team at Dorking.... Read more
Buyer
29th Aug 2022 (2 years ago)
D Chinaski
We have viewed the property last Saturday and was accompanied by Louie Ayling. Louie was superb in every aspect. I've worked in estate industry before and can see a huge potential in Louie. Having viewed few properties in last 2 months I can easily say, Louie and Barnard Marcus would be on the top with the whole process and customer service. Big well done, very pleased with the viewing.... Read more
22nd Aug 2022 (2 years ago)
B Bevan
Recently we viewed a property. We were very impressed with Louis who arranged the viewing and showed us around the property. Louis was very helpful and had good knowledge of the property and had a good relationship with the owner so all our questions could be answered.... Read more
18th Aug 2022 (2 years ago)
I Tucker

On the whole I think the team at Barnard Marcus did a great job of selling my house and finding me a new one to buy (which came back to me after I had lost it first time round.
My house had been on the market for several months with another local agent, with 23 viewings and no offer. Barnard Marcus got me an offer after only 3 viewings - that eventually fell through due to delays my end, but they secured another offer quite quickly and thankfully that coincided with the house I thought I had lost coming back on the market.
Communication was generally good although I was a little less impressed with the in-house/recommended conveyancing solicitor (Leadenhall), who I thought was a bit slow and lacked attention to detail. The in-house mortgage advisor was also not really worth using as the fee was much higher to get me a mortgage available elsewhere for free - a flaw in the business model there I think. All in all though, very glad to have finally moved after a long wait during Covid and a couple of members of the team were really good.... Read more
Seller
14th Aug 2022 (2 years ago)
J Zampetti
Having just recently completed on a property in Dorking, being sold through the Barnard Marcus Dorking branch, I was eager to leave a review to express how fantastic they've been!
Particular shout-outs to Louis, who was a great point of contact early on in the process to show me around the property and to answer any and all queries, and also to Katie, who looked after the sale progress after my offer had been accepted.
As is often the case, back and forth between the solicitors could drag at times, but the team at Barnard Marcus were always on hand to nudge things along :)
Upon completion, it was also lovely to be greeted with smiles and well wishes (as well as a much appreciated 'settling in' giftbox) from the team when I picked up the keys at their branch.
All in all a great service, and can't recommend them enough. A huge thanks once again!!... Read more
Buyer
31st Jul 2022 (2 years ago)
B Farid
Would highly recommend Barnard Marcus Dorking. Louis was extremely attentive about what me and my wife were looking for. Arif helped greatly after we had our offer accepted all the way to when we moved in, making the whole process easy and very straightforward.... Read more
8th Jul 2022 (2 years ago)
L Mazzocchi
Great people. Not annoying or pushy. I felt confident with them and when we sell we'll probably go with them. Name you can trust.... Read more
5th Jul 2022 (2 years ago)
T C
Effective and efficient. Potentially a tad corporate in the pitch for business but hats off to them we did end up with two good offers within 2 weeks of being on the market.... Read more
3rd Jul 2022 (2 years ago)
S Ann
Excellent staff and committed to providing amazing service.... Read more
2nd Jul 2022 (2 years ago)
S H
Barnard Marcus have been brilliant with the way they've helped me sell my family home
Throughly recommend them and would use them again if I ever needed to, you can put your trust in them completely... Read more
1st Jul 2022 (2 years ago)
D Dospatlieva

What could possibly go wrong with a property transfer between an urgent buyer and a reluctant seller?
With both parties having vastly different expectations in this process, it came down to the delightful Katie Shean to save the day. With protracted email exchanges over six months, emotions running high and the palpable threat of the transfer falling through, Katie remained calm and professional and thanks to her excellent people skills and dogged determination to see things through, the transfer finally came to completion and the buyer and the seller lived happily ever after in their respective new abodes.
Also, a special thank you to Arif Dogansoy for his market knowledge, valuable guidance and advice and for having the endless patience when dealing with high-maintenance clients. And a shout out to Peter Clark for his input in the negotiation process and to Louis Lepere for providing a VIP service on the date of completion.
Great team effort by Barnard Marcus!... Read more
6th Jun 2022 (2 years ago)
J Stephens
Big thank you to all the Dorking staff at Barnard Marcus . We have really appreciated all your time and efforts with our move . Katie Shean the progressing solicitor's help was invaluable and we thank her for her commitment and efficiency. .... Read more
12th Apr 2022 (3 years ago)
M Beer

Peter, the manager of the Dorking branch and Trisha who was selling my home have both been excellent estate agents right from the start! They not only sold my property for the best price, during a very lengthy process of me selling and buying, Peter was also a truly invaluable source of help, advice, “smoothing things over” and making things work and getting everyone aligned. He has gone above and beyond just to help me out. Peter has a vast experience and helps clients make the right decisions at the right time. Peter is very professional yet friendly and with a warm persona. He is always available and nothing is ever too much trouble. He is always keeping calm even when things don’t go in the right direction.
Trisha has been absolutely amazing and doing her utmost to help sell my house. She really cares and listens to what the customer wants and again, nothing is too much to ask. She is very approachable and friendly and very professional. Really lovely people!!
So I want to thank Peter and Trisha once again for all their efforts and for their 10-star customer service.... Read more
Seller
7th Feb 2022 (3 years ago)
THINGS STARTED OFF WELL, THEN THEY SEEM TO BACK OFF. HAD A VIEWING LAST WK AND STILL WAITING FOR FEEDBACK 6 DAYS LATER?? QUITE OFTEN I HAVE TO CALL THEM TO GET FEED BACK. SURPRISED REALLY AFTER READING OTHERS FEEDBACK.... Read more
Seller
14th Oct 2021 (3 years ago)
M Taylor
Helpful, and fitted in work needed fast... Read more
9th Aug 2021 (3 years ago)
J Birwala
Peter and Arif are both very hard-working individual. Arif understand the needs of a customer who are stressful and agitated going through the process of selling home. We were introduced Barnard Marcus by a neighbour and I will honestly tell you that we do not regret any moment for using Barnard Marcus Dorking branch to sell our beloved house. If you looking to sell your house then Peter and Arif are the people you need and they will take care of everything until you moved into your new home. Highly recommended and very trustworthy. Thank you Peter and Arif for your support. Jag... Read more
Seller
27th Apr 2021 (4 years ago)
A Allen-Simpson
From the moment we met Peter and Arif we had no hesitation using Barnard Marcus to sell our home. They have been a pleasure to deal with throughout the whole process, always available, professional, sound advice at all times, and above all just nice gentleman to speak to. Highly recommend their services. Thanks again.... Read more
Seller
26th Feb 2021 (4 years ago)
D Graham
Arif at Barnard Marcus Dorking has changed my opinion of estate agents, unlike others he is very informative, engaging and efficient, We felt like he was on our side throughout the process. We viewed the property 4 times before we moved in but he never made us feel like we were being a pain. There were some snagging issues that we were worried about at the new build property but Arif got sorted straight away. Great service thank you.... Read more
Buyer
31st May 2020 (4 years ago)
S Kelly
Not great not passing info having to badger them... Read more
3rd Jan 2020 (5 years ago)
A Saravanan
I feel so fortunate to have met Arif, Sam, Peter from Dorking Barnard Marcus Branch, Surrey during my home search!!!You are truly the BEST!!! You have been there for me every step of the way and I really appreciate all the help you have given us. ( Especially for Mortgage offer,Getting Indemnity insurance, follow up Solicitor on my behalf). Thank you for helping me make my dream of becoming homeowners a reality!!! I really cant thank you enough for everything you have done!!!
With Sincere Thanks,
Arul Saravanan Vetrivel... Read more
Buyer
19th Nov 2019 (5 years ago)
R Johnson
Thank you to Peter and Arif for all their help with our flat sale recently - ours was a complicated chain, and they both worked very hard and went the extra mile to ensure all went through successfully.... Read more
Seller
25th Feb 2019 (6 years ago)
J Devasia
Arif and Team gave an outstanding level of service throughout our dealings with the Good Estate Agent in Dorking. We were very impressed with the level of professionalism at all time.
Joby and Joy... Read more
25th Nov 2018 (6 years ago)
A Russell
I found the staff at the Dorking office, and in the sales progression team once my offer had been accepted, very helpful and knowledgeable.... Read more
Buyer
31st Oct 2018 (6 years ago)
S Molkenthin
Best estate agents we have ever used! Eveveryone at Dorking branch is fantastic, from the initial meetings, to viewingns, the sale and then once sold keeping us and the buyer updated. Thank you so much to everyone that helped us, we couldn’t be happier!... Read more
Seller
29th Aug 2018 (6 years ago)
P waller
Very thorough, friendly and customer focused service. Thank you to all at Barnard Marcus in Dorking! Penelope... Read more
21st Jul 2018 (6 years ago)
I Cragg
We had a number of estate agents visit us before we decided to sell our house with Barnard Marcus - Dorking. The main reason for going with the Dorking branch was because of how engaging Marc the branch manager was with us and how he understood our goals. We were fairly needy clients and wanted updates on the process throughout the sale which all of the Dorking branch employees were willing to update us on whenever we called or emailed. Head office was excellent at coordinating the chain and keeping us updated.... Read more
Seller
23rd May 2018 (6 years ago)
W Hodgson
Extremely helpful, diligent team, that ensured the purchase of the property went through smoothly, despite hiccups along the way. Thanks to Marc and the team for all their patience, assistance and support. I would have no hesitation in recommending Barbara Marcus, Dorking and would be happy to use them again in the future.... Read more
Buyer
14th Mar 2018 (7 years ago)
D Stute
Barnard Marcus in Dorking helped us sell our house, from start to finish Dan & Marc in particular went the extra mile getting involved with the solicitors in the whole chain keeping things moving, always positively coming up with sound advice and solutions to any problems that came up, I would and have done since highly recommended them.
Thank you
Guys... Read more
Seller
13th Mar 2018 (7 years ago)
G sheppard
Found a buyer very quickly. Good communication from the staff. Good advice. Attentive and thorough from beginning to end.... Read more
Seller
12th Mar 2018 (7 years ago)
S Clarke
We where extremely happy with the service Sophie @ Bernard Marcus gave us, we had a few issues along the way that they went out of there way to assist us in resolving them, we are now moved in to our house and extremely happy!
Thank you very much for your help
Simon and Hannah Clarke... Read more
Buyer
21st Mar 2017 (8 years ago)
G Lawrie
We are currently moving back to Surrey and It was hard to travel back to see a property before making an offer but the team helped us through the process and were instrumental in securing a home! The on-going service has been positive, reassuring and the communication with Faye has been superb!... Read more
Buyer
23rd Jan 2017 (8 years ago)
J Harrison
I have been very impressed with Faye at the Dorking Lettings Department.
She has been charming, polite, friendly & helpful on all occasions & fingers crossed we are heading towards a successful letting.... Read more
Landlord
15th Nov 2016 (8 years ago)