Anonymous Homeseller
Very good communications from the local branch. We were pleased with how the local branch marketed our flat and kept us informed of viewings and feedback. Only negative was after we accepted an offer, responsibility for progressing the sale to completion was transferred to a central unit. This was frustrating as the communications from this unit were poor and slow.... Read more
Seller
16th Jul 2024 (6 mo. ago)
Very happy... Read more
Tenant
1st Feb 2023 (2 years ago)
S lamine

We rented an apartment with BM in April 2021. The viewing was conducted by Kirsty. The landlady was adamant that we move in within 10 days or the apartment would be rented to another potential tenant so although this meant moving very quickly, we agreed to the landlady’s terms. The flat was gorgeous, and I was bowled over by it, but my partner was more cynical. At the viewing he noted a few maintenance issues, but our primary concern was that the property was located directly above a primary school playground so when we viewed the apartment the children were outside playing and it was extremely loud. As we both work from home should the noise be all the time, this wouldn’t be a conducive work environment for us, but Kirsty reassured us twice that the children would only be outside for an hour a day, on their lunch break. She also told us the maintenance issues would be taken care of and the property would be unfurnished.
We arrived to move in and couldn’t access the property due to an emergency electrician blocking the entry.They had ten days to fix the electrics, and chose the morning of a move in to schedule the engineer. Our moving team couldn’t complete the job and we ended up having to move the majority or the furniture ourselves but pay them regardless. It was neither unfurnished or repaired. After a few days it became very clear that the children were outside all day. We thought this might be due to covid, but after a couple of patient months, I suspected we had been lied to, so I decided to enquire at the school and was informed that due to the size of the playground this particular school has always rotated the children’s playtime.
At that point we decided that the flat would be in inhabitable for us, and we would have to move out. We approached BM and asked to end the tenancy early and they took the steps to make this happen albeit refusing to acknowledge Kirsty’s negligence . On a plus, they agreed to wave a huge exit fee, on the provision that we hosted the viewings. Whether Kirsty from BM knew about the children or not is unclear, but what is clear is that Kirsty did not do her due diligence, and simply told us what she knew we needed to hear to push through the sale. It’s her responsibility to provide accurate information about the listings she’s showing, and be honest about what she doesn’t know.
BM constantly dodge calls, ignore emails and make false promises to do things, like transfer money back to you, that don’t actualise. We had to chase them for seven weeks to get our deposit back. It is now 3 months since we moved out and we are still receiving rent arrears letters, and threats that we will be taken to court. It is BM’s responsibility to inform the arrears team that we have moved out and despite several emails to both the arrears team and the manager of the Earlsfield branch to request that the team are notified of our exit , we are still receiving letters. We don’t owe anything, and the property has had new, paying tenants occupying it since we moved out in August, which we found for them to help make the transition as smooth as possible. The fact that we are still receiving these letters is testament to the poor communication and service we have learnt to expect from BM.
I could go on and on about my experience, which has been utterly horrific from start to finish. We now rent through another agency and I cannot begin to explain the difference in our experience. Calls promptly returned, the property checked prior to us moving in and terms of the rental agreement actually abided by. Not to mention, important and legal documents, promptly sent to us on moving in. I still have never received a gas safety certificate from BM. Having now experienced how things are done properly, I recognise just how bad our experience really was with BM. I have never received such an unprofessional and sloppy service in the ten years I’ve been renting in London and needless to say would never rent through BM again.... Read more
Tenant
30th Oct 2021 (3 years ago)
L eleftheriou
I had the pleasure of working with both Finley and Lisa who have successfully helped me to purchase my first flat. They were both super friendly and very professional, always keeping me up to date with the process. I would highly recommend to anyone that is looking to find a very trustworthy estate agency.... Read more
Buyer
19th Oct 2021 (3 years ago)
Z Winters
I feel very lucky to have purchased my property through Barnard Marcus in Earlsfield and would have no hesitation in recommending their services to friends and family. The team that I worked with are exceptional. Fin is a credit to his profession - highly professional, reliable, has integrity and is very personable and knowledgeable. He found me the perfect house and was always available for additional viewings, answering questions and being supportive and helpful. Annabel, who is the Sales Progressor, went out of her way to ensure that deadlines were met and kept me updated throughout the process. She has the patience of a saint and is calm and reassuring and genuinely cares about keeping her clients happy, in spite of the tremendous pressure she is under. The rest of the BM team were equally professional, courteous and customer focussed and a pleasure to deal with.... Read more
Buyer
28th Sep 2021 (3 years ago)
A Larson
Finley and the rest of the team at Barnard Marcus have been brilliant. Finley understood exactly what I was looking for and rang me to be the first to see a reduced property, leading to successful offer. The purchase had a number of set backs out of our control but I was kept up to date throughout and Finley worked hard to keep communication flowing between all parties.
Overall, the team made the purchase 100x easier that it could have been and it's a pleasure to find such proactive and personable estate agents!... Read more
Buyer
13th Sep 2021 (3 years ago)
Unfortunately quite disorganised. Forgot to do things eg EPC. Constantly chasing them for info. Needed more and better staff. Would only show the property to people who had asked to see it, instead of and as well as, speculatively with a group of properties - this is how we found the buyer in the end, and through a different agent.... Read more
Seller
12th Aug 2021 (3 years ago)
J Hewett
Great experience with Barnard Marcus. Finley was fast and efficient in finding the right buyer for our flat in Wandsworth. He worked hard to make sure our exchanged happened on time. The team were helpful and responsive... Read more
Seller
5th Jul 2021 (3 years ago)
A Grainger
Excellent experience working with Fin and Alex on a recent house purchase. Both worked tirelessly to ensure the transaction went ahead on time (ahead of the stamp duty deadline) and went above and beyond to contact/chase/keep-up-to-date all parties. Thanks again!... Read more
Buyer
4th Jul 2021 (3 years ago)
E Gorgees
I've had the pleasure of dealing with Finley Grout from Barnard Marcus in Earlsfield. He's been friendly, responsive, and extremely knowledgeable. Genuine in his service and support, Finley is definitely worth seeking out for anything estate related!... Read more
23rd Jun 2021 (3 years ago)
M Windsor
We had excellent service from Barnard Marcus's team when we were selling our property. They were always swift to respond and provided professional and effective support with all aspects of the process.... Read more
Seller
22nd Jun 2021 (3 years ago)
S Kuczynska
I have recently had the utmost positive experience with the Barnard Marcus lettings team. Throughout the process I received excellent lines of communication with both Kirsty O'Shaughnessy and Josh Ferguson , and nothing was ever too much trouble. I would highly recommend Barnard Marcus' services.... Read more
Landlord
15th May 2021 (3 years ago)
V Cartsvane
Finley was very helpful when I was viewing a potential property to buy. I currently live outside of London and said a virtual tour be very useful, so he went to the flat and took a video. During the in-person viewing I had a lot of questions about the property and he was very knowledgeable about it. Highly recommend.... Read more
Buyer
2nd Apr 2021 (3 years ago)
Maria sold our 3 bedroom flat recently. It was a pretty straightforward sale although it never seems like that at the time.
We were encouraged to be realistic regarding pricing which resulted in attracting serious buyers who proceeded with the sale. The team kept in touch with us regularly and were very helpful in advising re cleaners, getting locks changed etc as we live 250 miles away and were unable to travel to deal with things ourselves due to Covid restrictions.... Read more
Seller
23rd Mar 2021 (3 years ago)
F Wells
Highly recommended. Maria went above and beyond to make sure my purchase went through quickly and questions were answered with the Seller. The process was much better than experienced with other agents at different companies. Thank you to the Barnard Marcus Earlsfield team!... Read more
Buyer
23rd Mar 2021 (3 years ago)
M Chapman
We’ve just sold our flat with Barnard Marcus and we’ve been really impressed with the service. Finley and Lisa were fantastic throughout - both really helpful, always available and really nice to work with. Couldn’t recommend them highly enough. Thanks again guys!!... Read more
Seller
11th Mar 2021 (3 years ago)
W Yardley
We recently sold our flat with Barnard Marcus and were impressed with their service throughout. From our initial valuation with Maria and subsequent viewings, down to moving along the sale once under offer with Finn and Lisa.
Barnard Marcus were great to deal with, answering any questions we had and updating us with any viewings and offers immediately, I’m sure this level of attentiveness contributed to the short amount of time we were on the market for!
I’d certainly recommend them to others!... Read more
Seller
11th Mar 2021 (3 years ago)
H Simpson
Barnard Marcus were a great choice to market my flat for sale.
Maria, Finley and Lisa were proactive, professional and I was confident that my property was in the best hands.
Finley Grout in particular was the driving force behind moving the process forward and chasing my hopeless solicitor sometimes daily!
Thanks to them for all the hard work!
Hannah.... Read more
Seller
29th Jan 2021 (4 years ago)
S Bonometti
We were very happy with the service received by Barnard Marcus! They have been really responsive and professional making the process smooth and easy. Joshua, especially, has been brilliant and really helpful! 100% recommended experience!... Read more
26th Jan 2021 (4 years ago)
A Jamil
Had the opportunity of dealing with Finley Grout.
Very responsive, not pushy and a great advisor.
Even though, we didn't buy this time but I will contact this branch again in a few months time.... Read more
26th Jan 2021 (4 years ago)
A Turnbull
Excellent professionalism and commitment by Lisa and her team at Earlsfield from start to finish. It was a long process through no fault of their own, and I was really grateful for the perseverance shown in order to get my sale completed. I would highly recommend... Read more
Seller
30th Nov 2020 (4 years ago)
A GORL
Kirsty has been such a blessing in the process of finding a place to let. She made the referencing process as clear as can be, and was extremely responsive when I had any questions. Definitely recommend this agency!... Read more
Landlord
16th Nov 2020 (4 years ago)
be
Writing reviews are not top of my list for fun ways of spending time...however finding an estate agent who is honest ,knowledgeable ,responsive with excellent negotiation skills deserves a mention ...selling our flat has been interesting to say the least but even with major challenging life events happening the whole team at Earlsfield branch have supported above and beyond Lisa always informative and up to date with market changes Maria worked so hard on our behalf and Finley what a gem from start to finish kept all the interested parties in the loop and going forward to completion with dedicated professional expertise . Happy office( even when I was quite demanding )....happy client.... Read more
Seller
16th Oct 2020 (4 years ago)
J Forsey
My girlfriend and I were looking for our first rental home together. Kirsty was unbelievably helpful in the process, she manage to get us into a highly sought after property and went above and beyond to help us put forward our best offer. She also added a really friendly and personal touch to the viewing. The offer was accepted and we are now in the process of finalising all the details. Thanks for such a great and stress-free experience. She really is a credit to the agency.... Read more
Tenant
26th Aug 2020 (4 years ago)
A Szyma?ska
Very good service! Kirsty was really nice and professional and helped me to find a brilliant flat. The best letting agent I've met during my search.... Read more
13th Aug 2020 (4 years ago)
K Highfield
Josh helped with my recent Lettings enquiry with professionalism, politeness, respect and integrity. He communicated every stage clearly and honestly so I was always aware of the circumstances. He was responsive to every question and reacted positively to every criticism. Excellent service... Read more
Landlord
7th Aug 2020 (4 years ago)
K Snodgrass
Working with Finley for my recent home purchase was a lovely experience. After having some potential homes fall through going through other agents, I felt Finley fairly represented both the buyer's and the seller's needs throughout the process while being super responsive and helping out wherever he could! Was a pleasure working with Finley over the past few months.... Read more
Buyer
3rd Aug 2020 (4 years ago)
S Crabb
We recently both bought and sold through Barnard Marcus. Despite taking a little longer than we would have liked to list our property online and a lot of initial back and forth (this was due to Covid, the admin team being on furlough and being shared with another branch) the process subsequently ran very smoothly without any issues or stress on our side. We dealt with Maria for our purchase and Finley for our sale and both were professional, great at communicating with us and just generally nice people to work with. We also felt that they communicated well with all other parties involved to ensure an efficient and seamless process allowing us to complete within a short amount of time. Thank you team!... Read more
Seller
1st Aug 2020 (4 years ago)
J W
My boyfriend and i didn't rent through Barnard Marcus in the end unfortunately. BUT i would just like to share and give praise to Kirsty O'Shaughnessy. We initially walked into the office on a Saturday and she approached us full of energy and with the biggest smile. She is professional, very charismatic and had us feeling confident in her finding us our first new home. (which is unusual for Estate Agents in modern times) She quickly got us booked in for a beautiful 2 bedroom flat and it was perfect for us. We didn't get picked for the property in the end. However that doesn't take away how great it was to of dealt with Kirsty. We wish you all the best at Barnard Marcus Earlsfield.... Read more
17th Feb 2020 (4 years ago)
C Duggan
Let me start by saying this...This branch as a whole is great from start to finish.
However Kirsty on the other hand is absolutely out of this world amazing. Honestly if I could have a business myself I would hire a million Kirsty’s. This young lady is absolutely delightful to deal with and is an asset to the company and really defines what a professional in the world of estate agency should look and act like.
She made the process in letting our new home super easy and can’t thank her enough. Will definitely be using Barnard Marcus again in the future as my stress of finding a new home was put to easy with Kirsty.
A real star which should be held onto and valued and used as an example.
Not enough words to describe how great our experience was.... Read more
Tenant
7th Feb 2020 (4 years ago)
M Kelly
Big thank you to Kirsty for all your help and hard work. You were so kind, friendly and made the process easy and smooth. We love our new home and its all thanks to you.... Read more
7th Feb 2020 (5 years ago)
J Whelpton
If you want to sell your house and are not sure who to sell with, then please call Lisa Maloy. I have had such a great experience with her and the team at Bernard Marcus and could not be happier. Lisa really goes the extra mile, thank you Lisa and the rest of the team!... Read more
Seller
28th Jan 2020 (5 years ago)
P Stephenson
Kirsty has been great throughout the whole process and went above and beyond. 5* service from start to finish!... Read more
24th Jan 2020 (5 years ago)
A Dilillo
Pleasant experience,
kristy is professional and knowledgeable and has been a great help during the rental process. Higlhy reccomand... Read more
Tenant
23rd Jan 2020 (5 years ago)
G Padilla

I had a terrible experience with this office.
We found a beautiful flat that we ended up letting but the process was terrible.
Kirsty was our "agent" but she pretty much ignore us the entire time.
She was over an hour late to the viewing, no email, no phonecall, nothing. We were able to see the flat because the tenant at the time was nice enough to let us in. He also complain to us about her tendency to be late and never inform the visitors or himself.
After we decided to get the flat, we went through a very difficult process because of lack of comunication. We didnt receive any information or support during this time, we ended up having to expend aditional money on the move because we had to organize the entire thing last minute. (We were pretty much told the day befoee we had to move and this was after weeks of ignored phonecalls and emails)
All our emails requesting information and help were ignored, our calls were ignore too and the few times she answer her tone and treatment was rather rude.
Even asking for a small change in our contract has been a difficult process!! Emails are totally ignore, i had to call four times to try to get someone on the phone just to be told to leave my information for them to call back (they did not)
Basically, great properties but be prepare for a horrible costumer experience and indeference to any type of comunication or questions.
Joshua was really nice and helpful though, sadly he wasnt the one helping us directly.... Read more
Landlord
12th Dec 2019 (5 years ago)
V Svarikov
They will give you lots of calls and emails if they need anything from you. If you need something from them, they will ignore it. Just avoid... Read more
27th Nov 2019 (5 years ago)
J Weller
Fantastic service - Josh and Kirsty are an asset to the team.... Read more
25th Sep 2019 (5 years ago)
M Clarke
Kirsty was phenomenally quick, efficient and pleasant to deal with. I felt in safe hands for the whole process and, bizarrely, it felt easy! We need more estate agents like Kirsty in London!... Read more
18th Jul 2019 (5 years ago)
C Balan
One of the best agency so far, they help me a lot, in just few days I was moving in our new flat, they are really professional and very kind. I recommend you this agency for all of you guys are looking for nice flats or houses . They deserve more then 5* . Kind regards Cristian... Read more
Tenant
18th Jul 2019 (5 years ago)
C Newnes
I work with the Earlsfield Lettings Team on behalf of a large investor client and must say Josh and his team are extremely efficient and quick at finding new tenants across a number of different sites. Their knowledge of the area and processes are second to none.
I would highly recommend Josh and his team to anyone in the area looking to rent or let their property.... Read more
Landlord
15th Jul 2019 (5 years ago)
D Kant
After some bad experience with the other typical high street agents I was apprehensive in approaching Barnard Marcus. I needn't been. Josh has gone above and beyond when assisting me renting my portfolio and I couldn't be more grateful. Completely stress free! Very reasonable fees for the exemplary service he offers. I would advise any property investor to speak to Josh!... Read more
Landlord
14th Jul 2019 (5 years ago)
D Caprice
I have viewed plenty of properties with Joshua Ferguson, one of the best agents around and it would not surprise me, if he has his own office one day. Positive, patient, clearly know’s his stuff and smartly dressed always. He has helped and advised me on property related stuff on plenty occasions. I have and will continue to recommend him always.... Read more
14th Jun 2019 (5 years ago)
C Noir
Just wanted to share how genuinely pleased I was with the service provided, a big part of that is due to Joshua Ferguson, helpful and honest. Keep up the great work.... Read more
10th Dec 2018 (6 years ago)
B Ampofo
Joshua and Co were very helpful, providing good insight and an overall excellent service.... Read more
7th Dec 2018 (6 years ago)
L Thomas
Josh and Leroy are an asset to the business. Honest upfront and proactive. Having dealt with a few agents with my properties I would highly rec these guys.... Read more
Landlord
4th Dec 2018 (6 years ago)
K Ackerson
Delighted with the help and information given from Mr Ferguson and his team. Will certainly return. Many thanks... Read more
4th Dec 2018 (6 years ago)
N Bites
Joshua Ferguson and his team deliver a top-class service, I am very happy with how I was treated... Read more
4th Dec 2018 (6 years ago)
S oliveira
The service offer by Leroy and Joshua was amazing. Thanks guys.... Read more
28th Jun 2018 (6 years ago)
C Coker
Grabbed a great deal, very helpful service. Leroy and Joshua were outstanding... Read more
4th Jun 2018 (6 years ago)
A H
Second month now with out my rent being paid into my account despite the tenant paying them and contacting them.. Avoid this company, Read the small print most agents will charge a fair reasonable fee when the tenancy moves to a periodic tenancy. Barnard Marcus will go the full rental percentage. shop around!... Read more
Landlord
20th Feb 2018 (6 years ago)
A Harris
Avoid this company!
I have used Barnard Marcus for many years and always paid the fee upfront in good faith at the start of each tenancy. My current tenants contract has moved to a periodic tenancy and they are now trying to charge another six months fees up front, more than 800.00 on top of this the current tenants split up and removing one from the contract cost over 500.00 to just remove the name from the contract. I tried to dispute the extra charge for the periodic tenancy and they withheld the whole months rent into my account and as a result I almost defaulted on my mortgage payment. I’m living in NZ and the whole experiance has been appalling. On top of this the tennant has contacted them to move out and they still have not contacted me to advise on what to do. The tenant had to contact me to say he was fed up with their service. This whole episode has dragged out over months and Joshua and Danielle have been shocking to deal with.... Read more
Landlord
12th Jan 2018 (7 years ago)
C Lees
Our check out with Barnard Marcus has been appalling. After leaving almost 2 months ago, we have still not received any of our deposit, despite it finally been confirmed 2 weeks ago that we would receive it in full (after BM lost our inventory and then provided information from a different flat). They also previously lost the set of keys they held for the property. Property management - particularly Francesca - are awful. She never seems to be in the office when we call, and we've never received the call backs we were promised. She also replies selectively to emails. Our experience of BM has been very disheartening, with the exception of the current Lettings Manager Josh, who has been helpful in chasing property management up. I would strongly discourage anyone from going with Barnard Marcus in the future.... Read more
Tenant
23rd Oct 2017 (7 years ago)
T Sen
The team with Joshua has delivered a great service right from the start. They are committed and ensures client satisfaction to the fullest is achieved.
I am really very happy interacting with the team.... Read more
12th Oct 2017 (7 years ago)
C Doyley
I just wanted to express how genuinely pleased I was with the level of service. ... Read more
5th Sep 2017 (7 years ago)
K Clarke
Leroy Bailey & Joshua Ferguson are top class letting agents in this area. When i first encountered them it was through an enquiry i made in which Leroy called me back within 20mins. The line was bad throughout and then it disconnected and instantly Leroy gave me a call from his mobile to continue the conversation, booked me into the property and Joshua came to meet me there, on time and didn't come across as the "typical estate agent". It is a shame that the property wasn't for me. However the service. 5 Stars.... Read more
10th Aug 2017 (7 years ago)
E Barrow
Joshua and Leroy were a pleasure to work with. The property is brilliant, and the service which allowed us to secure it in the first place was first class. We thank them both for their help, and would highly recommend to others!... Read more
Tenant
30th Jul 2017 (7 years ago)
P zaree
Amazing service,
welcomed me into the office like it was my own and found me the perfect place within a day and had me moved in with no issues within the week...highly recommend the amazing lettings team.... Read more
Tenant
2nd Jun 2017 (7 years ago)
J Ferrigno
I would like to thank (and recommend!) the Lettings team for its sterling work in letting my property within 24 hours! Oliver was extremely knowledgeable and easy to deal with. Well done!... Read more
Landlord
24th May 2017 (7 years ago)
G Llewellyn
Absolutely amazing service from Amber and the team!... Read more
1st Apr 2017 (7 years ago)
S Karakatsianis
Absolutely atrocious service from this estate agent.... Read more
22nd Mar 2017 (7 years ago)
L S
We have been renting for 2.5 years and the entire experience dealing with an agency was extremely frustrating! Barnard Marcus meant to manage the property, but never responded in time for any maintenance requests, while charging landlord monthly fee. We had to deal with all the maintenance issues ourselves plus additional frustration and hours on the phone to get through to someone. It's now been two months since we vacated and still no word on the deposit!! The postcode is SW185TU. Leroy, Joshua, Francesca - can anyone get back to me?!!... Read more
N I
Stay clear if you value your money. When things go wrong you're offered no protection whatsoever. Unprofessional agents.... Read more