K essien
I would like to extend my heartfelt thanks to Natalie and Olivia at Connells Letting Agent for their exceptional service and support over the past two years. These two outstanding professionals have consistently gone above and beyond to ensure that my rental experience was smooth and hassle-free.
Their patience, understanding, and attentiveness truly stand out. Whether it was addressing my concerns promptly, providing clear communication, or offering thoughtful solutions, Natalie and Olivia have always been reliable, approachable, and proactive. They genuinely care about their clients, and it shows in every interaction.
Their professionalism and kindness have made a lasting impression, and I feel incredibly fortunate to have worked with them. Thank you both for your dedication and for always listening with an open ear. I sincerely hope to stay in touch, and I highly recommend Connells Letting Agent to anyone looking for a supportive and trustworthy team.... Read more
Tenant
13th Jan 2025 (5 weeks ago)
R Joscelyne
Rented my flat through Connells Bletchley and was a positive experience beginning to end. Any query I had or maintenance requirement was dealt with swiftly with no quibble.... Read more
Landlord
14th Nov 2024 (14 weeks ago)
Y Stetsyshyn
Excellent support throughout the whole process of buying my first house. Big thanks to Andy, Nicola and Daniel!... Read more
Buyer
26th Sep 2024 (21 weeks ago)
S Antonia

This review is for the MA at this branch. When we bought our first house, 6 years ago, we dealt with Ali, and he left in the meantime. We were then assigned to Andy - for which we're so grateful and cannot thank him enough for all the help.
I believe most MA are knowledgeable, experienced, etc, but what makes the difference is how they take care of your needs and their consideration to your situation. I could write a book about our experience with him, as our situation changed many times, but just to pinpoint a few examples - the many times I've emailed or called him in the last 2 or so years, every time I would find a house to buy, I would discuss with him, run through the numbers, asked advise about the interest rate and how the market is going, etc. I think this must have happened with at least 5 to 7 potential house that at the end I didn't buy. Eventually, I did find 'The one', the house of our dreams ???? and Andy was there to help us and run the numbers. We started the process, which took roughly 4 months, due to us changing our minds and certain situations, and Andy was always there advising what was the best option for us. Not once did he complain or cut us short, or anything, as I can now say I might have been a demanding customer ( sorry and thank you, Andy). Even last minute when I saw an error on my mortgage application he chased the bank so we could have everything in time, as we were delayed and running the risk the transaction to fall through.
I can wholeheartedly say that I'm not sure we would have been able to complete on the house of our dreams, and keep the previous house, if not for Andy's help through the process.
Highly recommended! ????????... Read more
Buyer
24th Sep 2024 (21 weeks ago)
F Poku
Terrible service with no considerations for thier customer, keeping timescales and accepting responsibility for their own mistakes. Wouldn’t recommend to anyone... Read more
K Darko

I had an absolutely horrendous experience with Connells when remortgaging my property when our fixed term came to an end. The mortgage advisor, AG, was grossly negligent, embarrassingly incompetent, dishonest and, despite having 6 months to arrange our remortgage, did not do so, which led us having to move onto the variable rate of 8.74% for 3 months (£2413 p/m). I was on maternity leave on no pay during this time so one could only imagine the stress this caused. Throughout the experience, we were made false promises and false reassurances that the work would be done. AG disappeared on a few occasions and was not contactable/did not contact us for up to weeks at a time. This all accumulated with him disappearing on annual leave a few days before our fixed term ended and without notifying us and without arranging our remortgage in time. The only reason we were aware he went on annual leave is when we emailed him for an update and we were met with his out of office. At that point we had to find another contact at Connells (who did not have access to our account) but it was too late to arrange a remortgage. This was over the Christmas break and so banks were closed as were the law firms too. The contact that took over our remortgage was absolutely fantastic, but it’s a shame that he was the only decent and competent person in the organisation that did everything he could do to help. But still, due to the sheer negligence of AG, the new advisor was unable to resolve matters and we felt we had no choice but to deal with the remortgage ourselves. To date, no one else from the organisation including AGs manager has reached out to us to apologise or to resolve the matter when they were aware and admitted that AG was in the wrong. Unfortunately, it is clear that the lack of client care is a systemic issue within this branch. We made a data subject access request in order to access our records and make a complaint and the information that we discovered, including fake records of advice was horrific. I cannot say this louder - Please do not trust this branch with your remortgage. You are better off going elsewhere, or even doing it yourself!... Read more
D Opoku
Terrible customer service and gross negligence in dealing with our remortgage - just a series of unfortunate events that led to a failure to secure our remortgage in time, causing us to move onto the variable rate for 3 months (£2413 p/m) which could have been avoided by proper communication and transparency. Caused untold financial stress on me and my family. Would strongly recommend not using this branch to handle your remortgage.... Read more
H odedra
Olivia and Natalie were amazing in their approach and proactiveness to get my property let out asap. Understood my needs and were excellent throughout the process. Will definitely use their services again.... Read more
Landlord
7th Apr 2024 (10 mo. ago)
K Shekiluwa
Amazing support and help from Olivia. She is super friendly and kind. I find it hard to explain myself, Olivia reads between the lines and helps get things sorted. Thank you!... Read more
18th Mar 2024 (11 mo. ago)
J Isaksen

Just following up on my first review (at the bottom of the page).
January 2024: I rented a 2 bedroom flat from Connells (Bletchley Branch), Dec 2021 to Dec 2023.
The process of “signing up” and moving into the property was really straightforward, and likewise when my tenancy ended I received my full deposit back (to the penny) within 5 days which was fantastic.
The various people I dealt with throughout my tenancy were polite and any queries or issues I had were dealt with fairly promptly. At one point the central heating stopped working, and within 7 days of letting Connells know, the boiler was replaced. A pretty prompt turnaround time I think!
Overall, this was my first time using an estate agency and it was a very positive experience. I would highly recommend the team at Connells Bletchley to anyone in the Milton Keynes area.
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Jan 2022: Positive experience so far - communication has been clear and I have always received a prompt response to any queries I've had. Thank you to Natalie and the rest of the team.... Read more
Tenant
5th Jan 2024 (1 year ago)
L Michaels
Nicola and the sales team have been fabulous from start to finish. Informative throughout, kept us up to date on a regular basis and we wouldn’t hesitate to recommend using them again. Thank you Connells... Read more
9th Dec 2023 (1 year ago)
K Jabbal
Listing fake properties for sale to attract attention, bunch of jokers from the Bletchley branch.... Read more
20th Oct 2023 (1 year ago)
L Richards
Thank you to the Connells Bletchley team for all your help and support during our recent move.
Special mention to Daniel who was always at the end of the phone with help and suggestions and arranged many visits to the property! He was especially supportive and positive through the many ‘bumps’ we had along the way.
We couldn’t have done this without all of you and absolutely love our new home, thank you... Read more
Buyer
12th Oct 2023 (1 year ago)
B Culver
Whilst we had issues, lack of communication from the previous Branch Manager being the biggest one just left and moved to another branch without saying anything.
Daniel however from the off was great!
If it wasn't for him stepping in where I needed him to this could have gone a lot differently, his responses were rapid regardless of it being an email or phone call to keep me updated or to check something, he took on far more of the house buying process with myself than was required of him, he is a massive asset to your company and of all the estate agents that I went and looked at properties with he was the most knowledgeable, genuine and down to earth person that I had contact with.
Thank you again for your work on this Daniel I know I'm not the most easy-going of people when things don't go to plan, but you helped ease the stress where possible.... Read more
12th Oct 2023 (1 year ago)
J Sandham
We were on a pretty tight time frame and met Olivia through an initial viewing. When that viewing didn’t work out, she kept my details, contacted me a few days later and let us be the first to view a newly available property which was everything we wanted! She got our information over to the landlord very quickly and was quick and clear with communication and information! Thanks so much Olivia ????... Read more
Tenant
22nd Sep 2023 (1 year ago)
V (Vio)
Helpful and friendly staff. Supported us from start to finish, with a surprise welcome box ;-) Thank you.... Read more
6th Jul 2023 (1 year ago)
I Okpalanzekwe
I have rented with Connells Bletchley since April 2022 and it has been a good experience especially having Olivia as first contact. Olivia is super amazing and she goes out of her way to see that customers get what they want and are happy. Great job to Connells Bletchley, Olivia and her team!!!... Read more
Tenant
26th May 2023 (1 year ago)
J Ellis
I was looking for accommodation for my adult sons. Olivia was brilliant and made the whole process really easy, and communicated everything well.
The boys are now settled. Thank you Olivia... Read more
12th May 2023 (1 year ago)
S Panati
I stayed in the property for more than 4.5 years, the landlady is the best and was very supportive and helpful always. Icing on the cake is the support from Connells team, everyone right from the person (Natalie) who showed us the property to the one who is the property manager Kathleen Milne/ Roberta Lewthwaite, every one is exceptional with their service. Special Thanks to Kath as she was Single contact for many years and was always prompt to emails and get the issues resolved. Checking out of the property was also so smooth, everyone supported in all aspects.
My heartfelt thanks to the entire team for our smooth stay in the property.... Read more
Tenant
10th May 2023 (1 year ago)
J Thevarajah
I am so happy with their service. All the colleagues are well knowledgeable and helpful. Quick replays to all the queries.... Read more
20th Sep 2022 (2 years ago)
P Sowerby
Very knowledgeable and professional staff.... Read more
21st Jul 2022 (2 years ago)
T Law
The team have been great. I had a very stressful purchase with numerous hold ups due to issues with the leasehold flat. The solicitors were all useless in chasing things up and keeping me in the loop but I could rely on Connells sales team to help try and hurry the process along. They were the ones who discovered the free holder hadn't even competed their valuation survey 2 months into the buying process! I'm very grateful to finally be in my new home and would recommend the team.... Read more
Buyer
28th May 2022 (2 years ago)
S chowdhury
They’ve all been so helpful! Especially Natalie&Olivia who personally helped me rent my new house!! Thanks so much. My family and I really appreciate it!... Read more
Tenant
9th Feb 2022 (3 years ago)
P Lennon
Thankyou Natalie for dealing with the Tenancy Agreement on our rental property so quickly and efficiently.... Read more
Landlord
4th Feb 2022 (3 years ago)
J caur
I had really bad experience with branch manager noor pal in bletchley branch. So disrespectful and hiding everything. Manuplating peope. Cuz of him I lost nice house. They told me by the weekend they will close the offers and take to vendor. But today morning Thursday 6th jan. When I called them. They said house is sold already. I was shocked as they told me they will call be before going to vendor. Now playing their own games. House is sold where vendor denied that they didn't came yet. AVOID THIS BRANCH. I wont be doing no more business with them. I would have given 0 starts. I ll be taking further action. So they won't do this to any other person,.... Read more
6th Jan 2022 (3 years ago)
C Humphreys
I would like to thank Natalie Mallard and the team at Connells for helping my family find the perfect home in the same area the customer service through out the process was excellent, We moved out from one property to another owned by the same management company and Connells made this very simple and stress free process.
Thanks again Natalie... Read more
Tenant
18th May 2021 (3 years ago)
MD
Kathleen acted with professionalism and was understanding and responsive to our queries and concerns during our tenancy. Very delighted to have been under Connells Bletchley. Thank you.... Read more
Tenant
22nd Apr 2021 (3 years ago)
G Gutteridge
Great choice of properties at competitive prices. Staff friendly,helpful and knowledgable.... Read more
15th Mar 2021 (3 years ago)
L Brisbane
I am a landlord for the past 5 yrs + and originally purchased my property from Connells and use their fully managed service in Bletchley, for that duration.
I find all the staff extremely helpful when I contact the office with a query – they are fair to both tenants and landlords, which sometimes would need very delicate negotiation and patience, and approach issues with good communication skills and advice which is usually helpful to me. The team are all friendly and polite and I must commend Robbie, Kathleen and Natalie for their attentive assistance over the past few years.... Read more
Landlord
5th Mar 2021 (3 years ago)
tizertim
The lettings/property management team on 188 Queensway are excellent. I have frequent dealings with Natalie Mallard, Roberta Lewthwaite and Kathleen Milne, they are professional, helpful and very good at their jobs. As a residential landlord I have been using their services for the past 15 years as Castles, Touchstone and now Connells. I have had a number of very satisfied tenants, I have seen that they sort any problem a tenant reports quickly and effectively. They keep their landlords informed at every stage and are friendly and a pleasure to work with. I can highly recommend them. Thank you very much for all you do.... Read more
Landlord
5th Mar 2021 (3 years ago)
P Willsmore
We have rented our property through Connells Estate Agents in Bletchley for over 20 years. They have always been very efficient in all areas relating to letting the property. We are kept informed when necessary, which is so important to us. Low turnover of staff, and that enables us to build up a rapport with them. Tenants have been found promptly whenever the property became vacant and we will continue to rent our property through Connells.... Read more
Landlord
4th Mar 2021 (3 years ago)
G Chatwin
Many thanks to Laura Fuller who showed us around an apartment on Saturday. She was professional and charming, answering all our questions clearly. Unlike some letting agents, she was not 'pushy' and gave us time to look around the property properly. She is an asset to the company.... Read more
28th Feb 2021 (3 years ago)
C Davies
Natalie from Connells was brilliant. When we were looking for a new place to live she immediately made us feel welcome and helped us to find a beautiful home. We lived there for 3 years and loved every minute of it. We sadly are relocating but again Natalie and Connells have been really great at organising Covid-safe viewings and very efficiently organising the return of our deposit. Great service.... Read more
Tenant
9th Feb 2021 (4 years ago)
C McKenna
Putting property on the market next week so early on in the process, but Noor has been fantastic and supportive.... Read more
Seller
6th Feb 2021 (4 years ago)
D xia
Recently, we have extensive experience with Connells and the mortgage advisor in this office Mr. Tau Vinh Phong, and were deeply impressed by his courtesy and excellent service. We have obtained well-known advice on mortgage information, fast application and smooth approval. They are all very friendly and helpful. We thank you very much!... Read more
10th Sep 2020 (4 years ago)
T tommy
Excellent services Tau is marvellous. Very competent and professional.
Tau is very discipline behind desk.... Read more
2nd Jun 2020 (4 years ago)
L Bday
Throughout the entire process, Alex and his team were amazing. Making sure that they dealt with all the headache and dealing with issues that werent even therir responsibility. Goinng above and beyond to help with the sale. Amazing. I would recommend them hands down. Thanks guys,.... Read more
Seller
10th Apr 2020 (4 years ago)
P richardson
Alex and Sean worked hard with me during this unpredictable current market. It's been a lengthy process but worked out in the end. I've used 2 other branches of Connells in the past and found Alex at the Bletchley branch by far the best. Would recommend. Thanks Alex and Sean.... Read more
11th Dec 2019 (5 years ago)
S Serel
Alex and Tau have made my experience with selling and buying relaxed and reassuring at all times. These guys really know what they are doing and are very professional and friendly. I never dread going into the offices to discuss business because they make it feel like I'm booking a flight somewhere exotic! I would give a five star rating all round and vote them estate agents of the year without hesitation! Thanks Alex, Tau and the rest of the team for all you do!... Read more
Seller
29th Oct 2019 (5 years ago)
P Hans
If you are looking to buy a property or re mortgage your property I will definitely recommend Tau Vinh Phong as he is the best mortgage advisor.
He is very professional and the fact he was providing us with regular updates is very good.
He is very friendly and helpful.
Nirmal & Puneet... Read more
12th Oct 2019 (5 years ago)
C Gayan
I would like to recommend Tau vinh phong as a best mortgage advisor, im a first time buyer , within few months my mortgage completed , he never reject any queries always trying to help his best, because of his hard work yesterday i got my new house keys , Thank you very much Tau , Best of luck,... Read more
Buyer
1st Oct 2019 (5 years ago)
B Fatade
Tau Vinh Phong is a young mortgage adviser with a cool head and vast experience. He is very supportive, encouraging and analytical. Tau for me is an example of a good broker anyone wanting to buy or remortgage their property could which to speak with. He handles our case with high level of professionalism, providing regular updates to us and chasing things for us where needed.
I highly recommend this young man to anyone out there who wants to remortgage or buy property.... Read more
3rd Sep 2019 (5 years ago)
N Akhanjee
As a First-time buyer I received allot of support from Connells. Tau Vinh Phong helped me find a very competitive mortage on a non-standard construction house and I would highly recommend his services.
Nayim... Read more
Buyer
29th Aug 2019 (5 years ago)
I Adjei-Attah
As first-time buyers, we were filled with uncertainty throughout the entire process, but their mortgage advisor, Tau Vinh Phong, made the process very smooth and less stressful for us. We highly recommend his service for anyone looking to buy a house.
Isaac & Monika... Read more
Buyer
16th Jul 2019 (5 years ago)
S SEBENI
I was pleasantly surprised because I found professionalism and quickness by rebuilding my mortgage. I really recommend them for anyone looks for a mortgage.... Read more
25th Jun 2019 (5 years ago)
J Wolinska
We’ve had an absolute pleasure buying our first house with Tau Vinh Phongs help. I can highly recommend this mortgage advisor!
He’s been available for us any time, helping with everything that we’ve needed and answering all the questions we’ve had.
He’s also been very helpful when it came to chasing solicitors and the lender, he also gave us a lot of useful advices regarding our rental property and leaded us to almost stress free purchase.
On top of all that he’s a very nice young man with loads of experience and we couldn’t imagine buying our first house with someone else!... Read more
Buyer
4th Jun 2019 (5 years ago)
M Simpson
Excellent service. Alex & Sean went above and beyond to help us with our move. Thanks... Read more
24th May 2019 (5 years ago)
M hugz
Top class service. Property sold in just under 3 months.... Read more
Seller
14th Apr 2019 (5 years ago)
T Boyle
Falsely advertising properties by leaving out key details. Drove an hour to view property to be told the building the property was in was being knocked down in 2 years or so. Completely wasted my time by not mentioning key information in the listing or on the phone.... Read more
9th Jan 2019 (6 years ago)
A Ali
One of the oldest local estate agents... Read more
23rd Jun 2018 (6 years ago)
L rodney
Bad service incompetent staff no experience whatsoever could not negotiate there way out of a paper bag if I could give no stars I would.... Read more
5th Jun 2018 (6 years ago)
K Pikus
Waste of time & money. Honestly I've experienced very bad service here. They will not care about you or your property unless you take their advisor and mortgage with all sorts of insurance options and worthless shiny brochure. And even then anything can happen.. I've been manipulated and lied to during the process. Wasted two months and lost a nice place I was hoping to buy. Try across the road in stead.... Read more
Buyer
16th Jan 2018 (7 years ago)
R griffiths
very good connells nice branch and stony is staff are very good... Read more
4th Dec 2017 (7 years ago)
R griffiths
best estate agents in bletchley... Read more
18th Nov 2017 (7 years ago)
B hd
One of the best estate agents in mk... Read more
28th Jul 2016 (8 years ago)
D Christie
After a difficult 9 months of clearing, cleaning and repairing our late mother's house after occupation by a 'tenant' we finally through the excellent work by the agents and especially Alex, exchanged and completed on Friday.
Alex was very helpful and took into account my views which enabled both seller an buyers to work through problems.....even those that arose on the day of exchange and completion.
Brilliant work Connells and Alex from Derrick Christie... Read more