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  1. Home
  2. Connells - Horley
Connells - Horley Logo

Connells - Horley

Opens Monday at 8:30am
30 High Street, RH6 7BB
Established in 1936, Connells are a network of high street estate agency branches, dedicated to providing a wide range of home moving services. At Horley, our team can help with selling or buying, letting or renting, mortgage services and much more to facilitate every step of your journey. Choose us.

Opening hours

  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed
View all details

Accreditations

  • tpos
  • tsi

Connells - Horley Reviews (86)

Have you used this agent?
  1. 91% 5/5 Stars
    91%
  2. 2% 4/5 Stars
    2%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 7% 1/5 Stars
    7%
All (86)
Seller (31)
Buyer (22)
Landlord (0)
Tenant (1)
General (32)

S Edge

5/5 Stars
Great service thank you!... Read more
25th May 2025 (27 days ago)

K Ninan

5/5 Stars
We bought my flat through Connells today and we must say, they are exceptional from the beginning to the end. I met Aiden when he came to show us the flat. He answered all our questions and showed us around without rushing. After a few weeks I received a call from Jake. We have seen and have associated with a lot of estate agents but has never seen anyone like Jake. We felt like he really loves his Job. He was always there at the other end of the phone and he guided us through every step. He is also the reason why the sale got completed so quickly. We are very grateful to him and aiden and Connells Horley. If I ever have to buy another property I would make sure I go through Connells in Horley. I would highly recommend Jake and his team. Thank you for your hardwork & dedication. God bless. Kevin & Pheba... Read more
Buyer
29th Mar 2025 (12 weeks ago)

Anonymous Homeseller

5/5 Stars
Fantastic experience, Jake and his team couldn’t do enough to help, they managed to get the sale completed in 45 days! I would 100% use them again. Thank you for your help.... Read more
Seller
25th Mar 2025 (13 weeks ago)

D Blake

5/5 Stars
I have a very good experience with Connells in Horley. I would especially like to thank Jake Gallard for his support throughout the process of purchasing my apartment.... Read more
Buyer
15th Mar 2025 (14 weeks ago)

J vt

5/5 Stars
“I had a smooth and seamless experience with Connells while buying my home. Their communication was clear and straightforward, making the process easy to navigate. Overall, they did a great job.”... Read more
Buyer
12th Mar 2025 (14 weeks ago)

C Tenneson

5/5 Stars
We've been very happy with the service you've provided in selling our property, Thorncroft. From the first meeting with Jake to the viewings with Aiden have been excellent. We appreciate your hard work and dedication to selling our property. We feel you've done a great job. Thank you for keeping us informed throughout the process. Your communication has been excellent. We're very pleased with the outcome and the speed at which you were able to find a buyer. Thank you again for everything and I will certainly make sure others within our circle of friends and family look to Connells in the future.... Read more
Seller
11th Mar 2025 (15 weeks ago)

C Matthew

5/5 Stars
Jake and his team took us through the sale of our property. All were very helpful and professional. Selling a house is never easy they made it as painless as possible.... Read more
Seller
19th Feb 2025 (17 weeks ago)

N Hawkins

5/5 Stars
Excellent service from Connells in handling our house sale. They achieved a good price and kept us well informed throughtout the process... Read more
Seller
18th Feb 2025 (18 weeks ago)

N beach

5/5 Stars
We had Jake come to value our house. He called beforehand to confirm the appointment, was on time and was a pleasure to deal with. Excellent communication and a lovely bloke. Wouldn’t give a second though about using Connells for selling our house.... Read more
Seller
18th Nov 2024 (7 mo. ago)

E Osei

5/5 Stars
We requested a valuation of our property and this was arranged promptly. Jake Gallard conducted the valuation and was professional and courteous. He was knowledgeable and gave good, sound advice on our property. Another great experience with Connells.... Read more
31st Oct 2024 (7 mo. ago)

C evans

5/5 Stars
The young team in Connells (Horley) have been outstanding. The patience showed by every member in the Horley office is a credit to Connells overall. Not many young people show such patience when dealing with the elderly, a more pleasant young team of people we have yet to meet. Very impressive and 100% satisfied customers. Thank you.... Read more
30th Oct 2024 (7 mo. ago)

T Smith

5/5 Stars
I was totally satisfied with the service that I received from the Horley branch of Connells. The guys were professional and efficient. Special mention must be made of Aiden, who was especially good at most of my viewings. But everybody at the branch were helpful and friendly. Thanks for doing a great job selling my property.... Read more
Seller
19th Oct 2024 (8 mo. ago)

T Morley

5/5 Stars
As a first time buyer. I have to say that Jake and the rest of team have been very kind and helpful throughout the process. Thank you.... Read more
Buyer
15th Oct 2024 (8 mo. ago)

H Strange

5/5 Stars
Fantastic experience with Connells! Jake, Aidan, Kiran and Lisa were all very helpful. Would highly recommend to anyone looking to move in Horley... Read more
8th Oct 2024 (8 mo. ago)

C Seven

5/5 Stars
Very good service form Jake.... Read more
4th Oct 2024 (8 mo. ago)

A Huber

5/5 Stars
Great advice, very professional and never to much. Highly recommend... Read more
3rd Oct 2024 (8 mo. ago)

B eken

5/5 Stars
Staff is so friendly! I got totally amazing service! Thank you so much again and again... Read more
3rd Oct 2024 (8 mo. ago)

L Collins

5/5 Stars
Jake and his team are superb, they have helped so much in my search for my perfect family home.... Read more
Buyer
19th Sep 2024 (9 mo. ago)

W HYDE

5/5 Stars
Top draw estate agent , top draw manager Jake . He got his hands dirty and went above and beyond to ensure we got our property. Always got back to us when he said he would and always did it with a smile. Couldn’t be happier... Read more
Buyer
16th Sep 2024 (9 mo. ago)

C baker

5/5 Stars
In early August, I had the pleasure of meeting Jake in Connells, Horley. I popped into the high street office, just in passing and asked his advice about a property valuation, as I was very out of touch with prices, having not moved for years. We arranged to meet a few days later at the property. He arrived on time and was very thorough, efficient and knowledgeable and was able to answer all my questions, using his expertise. A very pleasant and well mannered gentleman, who I would certainly recommend. Thank you for your help Jake. It was very much appreciated.... Read more
13th Sep 2024 (9 mo. ago)

L Groves

5/5 Stars
Would highly recommend connells in horley, I have sold 2 houses with them and brought 1, Jake was amazing from start to finish but would also like to mention Ethan who was such a help during Jake’s absence, on our completion date when things got tricky he helped so much on such a stressful day… People are quick to complain but people should be recognised for their talents also. Thank you both... Read more
Seller
24th Jul 2024 (10 mo. ago)

Anonymous Homeseller

5/5 Stars
Businesses like this are largely dependent on the staff that work in the branch. Jake is an excellent Manager and the two lads who do the viewings are pleasant, helpful and efficient. I have had quite a few viewings, and happily, I have sold my property (STC). I would recommend Connells Horley Branch to anybody looking to use a friendly and efficient Agent.... Read more
Seller
10th Jun 2024 (1 year ago)

Tanisha

5/5 Stars
As a first time buyer, Jake and his team could not have been any better. The team were helpful and on hand via phone and email for all of my questions and made my experience seamless with prompt responses. As a first time buyer it can be a daunting process however the team never failed to put me at ease. I can’t fault the process or the team, super grateful - thank you for all your help.... Read more
Buyer
20th Feb 2024 (1 year ago)

L Jeffries

5/5 Stars
Thank you to all the team at Connells. Was unsure at the beginning when a member of staff left but Jake, Lisa, Aran and Piyush were all wonderful. Would highly recommend.... Read more
24th Jan 2024 (1 year ago)

O Pop

5/5 Stars
I have no hesitation in recommending Connells since, from the initial meeting until the completion of the purchase of our home, Jake was so responsive and helpful. The purchase went through without a hitch, and Connells's team was a pleasure to deal with—they were well-organized, polite, and fast to answer any questions we had. Thank you so much.... Read more
Buyer
22nd Jan 2024 (1 year ago)

K P

5/5 Stars
Really great team, looking for the buyer took only 3wks, and team helped me with any follow ups with buyer, solicitors and administration. I highly recommend this branch! Special thanks to Olly, Jake and Adrian, who went extra mile to help with the sale!... Read more
Seller
9th Nov 2023 (1 year ago)

E Soto

5/5 Stars
Ollie and the team at Connells have been brilliant throughout the process of our house purchase. As first time buyers, we weren’t sure what to expect but everything has been explained to us at each stage and it has all gone pretty smoothly so far! Their service has been very efficient and we are very grateful. Thank you! Esteban and Amy.... Read more
Buyer
13th Jun 2023 (2 years ago)

L clarke

5/5 Stars
Oliver is always so charming and helpful. Very smart and "well turned out" ! He is a pleasure to deal with and knows his job well.... Read more
12th Apr 2023 (2 years ago)

Anonymous Homeseller

5/5 Stars
Connells were helpful from the start, were quick to find viewers and sold the property after 3 viewings. They were in frequent contact, so I would recommend Connells Horley to anyone wanting a quick sale. Ollie and Jen were very on the ball.... Read more
Seller
11th Apr 2023 (2 years ago)

Anonymous Homeseller

5/5 Stars
Olli and the team at Horley, we’re very good , helpful, efficient really good communications and a good “buffer” between buyer and seller. Thank you all very much for dealing with our house sale.... Read more
Seller
6th Apr 2023 (2 years ago)

Anonymous Homeseller

5/5 Stars
Connells have been amazing from start to finish! Ollie has been particularly fantastic in ensuring the sale was progressing. He would be working late at night and I genuinely felt so cared for and like he would go to any lengths. Both Jen and Lauren have also been fantastic to deal with. Both so lovely and caring, helpful in every way. A fantastic team. Thank you.... Read more
Seller
10th Mar 2023 (2 years ago)

K Graham

5/5 Stars
Super impressed with Connells and in particular Ollie, Jen and Lauren! We struggled with a previous agent to sell our property and within a few weeks under Ollies guidance we had full asking price. The team kept us in regular contact weekly with upcoming viewings, feedback and comments and we won't hesitate again to use Connells if required. Highly recommend... Read more
Seller
10th Mar 2023 (2 years ago)

A gardner

5/5 Stars
I honestly couldn’t recommend Ollie and the rest of his team enough. Myself and my partner were first time buyers and Ollie was absolutely incredible throughout our whole process, keeping us updated with what was going on and chasing our solicitors when things were taking longer than necessary. Ollie himself is the most genuine, approachable & fabulous guy and we couldn’t have asked for a better estate agent. You truly made our whole process one to remember Ollie so thank you again. Highly highly recommend!!... Read more
Buyer
2nd Feb 2023 (2 years ago)

J S

5/5 Stars
I have just instructed Connells Horley after a visit from Ollie this evening. I had zero intention of signing up prior to his arrival, this is no reflection on him, the team or company but I would usually take more time to think before making a decision. However, Ollie was like no agent I have come across before, his attention to detail, honesty and clear integrity was a breath of fresh air. His enthusiasm is infectious and his apparent work ethic above and beyond. Yes you can argue that this maybe a slight impromptu review but having seen a number of agents over the years, I was extremely impressed and for me first impressions are those that last. Regardless of outcome, I can not recommend Ollie enough and if your looking to sell give him a nudge, you won't be disappointed. Ollie we look forward to working with you and your team!! Thanks again.... Read more
Seller
24th Jan 2023 (2 years ago)

Anonymous Home Buyer

5/5 Stars
Very friendly Horley team, great communication. Polite and efficient. Thank you.... Read more
Buyer
22nd Jan 2023 (2 years ago)

L Agombar

5/5 Stars
Ollie and the team at Connells Horley did an incredible job of selling our property in Smallfield. Although we were overseas vendors they managed all aspects of the sale for us and made it easy. Great communication, both on e mail and phone as required!... Read more
Seller
6th Jan 2023 (2 years ago)

K Jones

5/5 Stars
I found Ollie and the staff in Connells in Horley very helpful and efficient. We had a bumpy start to the sale of my mothers house but after Ollie took over as manager things really looked up. The house was re marketed and we had a lot of offers and the staff kept on top of everything. Great service by a great team.... Read more
Seller
18th Dec 2022 (2 years ago)

M hughes

5/5 Stars
Ollie and his team were great through the house purchase this year, always very professional and made everything run very smoothly. Many thanks... Read more
Buyer
17th Dec 2022 (2 years ago)

R Bailey

5/5 Stars
An excellent team, polite, friendly and competent. I would get timely updates and see emails chasing third parties which makes you feel looked after. There was no chain and the purchase took 10 weeks, which was great.... Read more
Buyer
17th Dec 2022 (2 years ago)

balf1111117373

1/5 Stars
First time buyer - was given extremely bad advice. Spent just under £1500 for everything to fall through at the end. Money was non-refundable. Be very careful using this company. Who ever added to my review I 100% dealt with the Horley branch. NOT the Crawley branch.... Read more
Buyer
15th Dec 2022 (2 years ago)

C Cullen

5/5 Stars
Ollie and the team at Connells Horley, have been very helpful and efficient in the sale of my house. They kept me in the loop at all times, dealt with any questions quickly and made sure the sale went through without a hitch. An excellent service.... Read more
Seller
9th Dec 2022 (2 years ago)

R Smith

4/5 Stars
Ollie, Lauren and the team at Connell's Horley were great help when I recently bought a home. Thanks!... Read more
Buyer
10th Nov 2022 (2 years ago)

T Waters

5/5 Stars
Ollie and the team at Connells Horley couldn’t have been more helpful with the sale of our property through probate. Ollie was a pleasure to deal with and helped us every step of the way with the utmost professionalism, made the whole process really easy.... Read more
Seller
7th Nov 2022 (2 years ago)

L g

5/5 Stars
Ollie and his team were brilliant right from the start, always keeping us up to date with anything that was happening right till completion. Would highly recommend the Horley branch.... Read more
7th Nov 2022 (2 years ago)

Simone

5/5 Stars
Ollie and the whole team at Connells Horley were amazing throughout the sale of our property. They kept us informed every step of the way and took a lot of the pressure from the solicitors which really helped. Would highly recommend to anyone looking to sell.... Read more
Seller
5th Nov 2022 (2 years ago)

R Petitt

5/5 Stars
Just want to thank Ollie and the team for all their help when buying a house from them. The process got sticky towards the end (through no fault of connells) and it was made a lot easier with a good team to push it through... Read more
Buyer
14th Oct 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
Ollie and his team in the Horley office have been absolutely fantastic. Service was first class. They must be the best Estate Agent in Horley.... Read more
Seller
3rd Sep 2022 (2 years ago)

DerpGamingXDC

5/5 Stars
We brought a house in Horley and completed on 11th August . Jen and Oliver were so helpful and really grateful for their service in helping us find our home . Thanks Gemma R... Read more
Buyer
22nd Aug 2022 (2 years ago)

J worboys

5/5 Stars
I would just like to say Oliver and his time could not have done more to help us with the sale of our home it was a rocky road but they helped us right till the end we can not thank them enough especially Oli & Lauren many thanks we wish you all well Mr&Mrs Worboys Jackie & Graham xx... Read more
Seller
21st Aug 2022 (2 years ago)

C Smith

5/5 Stars
Ollie and the team were outstanding. Communication was excellent an responses to queries dealt with quickly. They chased 2 very slow Solicitors to get things moving and kept us up to date regularly. Cannot praise them enough.... Read more
21st Aug 2022 (2 years ago)

S Niazi

5/5 Stars
Since meeting Ollie I have found him to be the best Estate Agent I have ever known. His professionalism is excellent. Whenever I needed his advice he was always there to help me. "HE'S A NICE BOY" !!!!!!!... Read more
2nd Aug 2022 (2 years ago)

M Thompson

5/5 Stars
I would highly recommend Connells in Horley. They have all been efficient, friendly and helpful through out. Ollie has been amazing and helped us get through the very long and stressful conveyancing process, chasing the chain and keeping us updated (I'm sure he will miss my daily calls!). I would even go so far as to say they deserve their fee's.... Read more
12th Jul 2022 (2 years ago)

L S

5/5 Stars
Selling a house is never easy but Connells in Horley took the stress away. An open day was arranged and the house was sold in one day! The conveyancing process took a longer time than was necessary but through it all Ollie was right there getting updates and pushing things forward with solicitors whilst keeping in constant contact with me. He is very professional, tenacious and approachable. Nothing was too much trouble. I would highly recommend Ollie and the team in Horley.... Read more
4th Jul 2022 (2 years ago)

MINIMAN

5/5 Stars
I really pleased and very happy in dealing with Connells Horley branch as its my second house through them 2010 and 2022 , They are very helpful ,professional and well experience in selling and buying stress free . I would like to give big thanks to all... Read more
23rd Jun 2022 (2 years ago)

M Watts

4/5 Stars
Staff were very supportive and understanding towards our situation. They enabled a quickly transaction and communicated clearly.... Read more
29th Apr 2022 (3 years ago)

P Wallace

5/5 Stars
Great service, was always kept informed and the process of my purchase was very smooth and almost stress free, I'm now very happy to be in my new property... Read more
Buyer
26th Apr 2022 (3 years ago)

Maverick

1/5 Stars
Very bad experience with them. Lack of communication, false or partial information provided have led our chain to collapse. On top of that, solicitor suggested by them contributed to it, due to negligence and lack of knowledge of their own job. Avoid at any cost.... Read more
3rd Apr 2022 (3 years ago)

T Ward

5/5 Stars
Excellent professional service. Would highly recommend Connells of Horley who helped and kept me informed at all times. Thank you Steve, Ollie and all of your team.... Read more
19th Mar 2022 (3 years ago)

G Upton

5/5 Stars
Oliver was very thorough and explained what he would be doing. He answered all our questions.... Read more
17th Mar 2022 (3 years ago)

T NICHOLS

5/5 Stars
Very helpful... Read more
1st Feb 2022 (3 years ago)

T woods

5/5 Stars
We used Connells in Horley for our house sale, after unsuccessfully trying Yopa. We found the whole team very good, they kept us informed at all stages of the sale. I would highly recommend using them.... Read more
Seller
2nd Dec 2021 (3 years ago)

M Jones

5/5 Stars
Excellent service.... Read more
2nd Dec 2021 (3 years ago)

dxjtj

5/5 Stars
Thanks to whole team. Professionally and responsible.look after both sides seller and buyer. Specially appreciate to steve gave me a huge help. Can't be moving smoothly with out help.... Read more
1st Dec 2021 (3 years ago)

C Tuppen

5/5 Stars
Connells Horley has a fantastic team Matt, Steve, Jen and Terri who are all very helpful and will go above and beyond for you. Call them now to sell your house!... Read more
Seller
29th Nov 2021 (3 years ago)

G Kersey

5/5 Stars
Thank you Matt ,Steve and your team in Horley for making the sale go so smoothly and taking away a lot of our stress. Can't thank you enough.... Read more
Seller
27th Aug 2021 (3 years ago)

H GF

1/5 Stars
I have just been phoned by one of your female staff. She spoke in a singsong manner I wasn't quite sure I understood her. So, after a pause, I said, "is this to offer me available properties?" and she replied, "yes because you are in our registered list". I then politely asked to be removed from the list as we've now purchased a property. No reply from her. The line just went dead. That was not the most professional way of conducting business. You cold call and then just put the phone down as soon as you realize someone won't be buying from you right now? The manager should give this person a talking to.... Read more
Buyer
28th May 2021 (4 years ago)

S Fitness

5/5 Stars
Having moved over 4 times in less than 10 years, I’ve experienced the ups and downs with most estates agents in and around HORLEY. My experience dealing with Connells of HORLEY was very good. The whole team were friendly and professional.... Read more
13th May 2021 (4 years ago)

K Sale

5/5 Stars
Can’t praise Steve Wiggins and all his team, Matt, Tim and ALL of the office staff, they went above and beyond acting for my vendors during this most difficult time of the third lockdown. If I ever were to move in the future, I would certainly use Connells.... Read more
Buyer
26th Apr 2021 (4 years ago)

H Ellis

5/5 Stars
Professional and attentive service... Read more
23rd Sep 2020 (4 years ago)

A Coleman

5/5 Stars
Having dealt with various estate agents over the years I felt it only correct to leave a review after my most recent experience. The team at Connells Horley clearly demonstrated the difference between those cheap agencies that employ under experienced "negotiators" and a real and established company that employ experienced industry professionals that really understand how to keep a chain together.. this has never been as important as in these unprecedented and uncertain times. I would highly recommend Mr Wiggins and his team if you are serious about both selling and completing without any undue hassle. Its easy to buy cheap but you'll inevitably buy twice.... Read more
Seller
23rd Sep 2020 (4 years ago)

G Poulter

5/5 Stars
The staff are so very good and will bend over backwards to help you sell your property a great company especialy for selling Park Homes... Read more
Seller
10th Sep 2020 (4 years ago)

J Gillam

5/5 Stars
After speaking to several estate agents in Horley, Harry at Connells was by far the best. Harry and the team were able to answer any questions I asked and helped me through the buying process. I will definitely be using Connells in Horley in the future.... Read more
Buyer
18th Jun 2019 (6 years ago)

I Bacon

5/5 Stars
Great team, look after you every step of the way, regular updates and family atmosphere but with a business structured approach. Particularly enjoyed working with Harry, don't let his young years fool you, a model professional who goes above and beyond to achieve the clients' desired outcome.... Read more
6th Jun 2019 (6 years ago)

B Oram

5/5 Stars
Had the pleasure of dealing with Harry who was extremely knowledgable. Would definitely recommend this branch and in particular, young Harry who could not be of any more help.... Read more
4th Jun 2019 (6 years ago)

H C

5/5 Stars
I've dealt with 3 estate agents in Horley and Harry at Connells was by far the best! Great attitude.... Read more
4th Jun 2019 (6 years ago)

V stansfield

5/5 Stars
An Amazing Team with great customer service skills! Connells in Horley offered me an excellent service. The negotiator Harry who showed me the property was dressed smartly, prompt, polite professional and extremely helpful. Any questions I asked if he didn't know he endeavoured to find out for me and he was always prompt in answering. The new Manager John and also Steve in branch were also extremely professional and helpful. All the team's customer service skills were exceptional and I cant thank them enough for their great service, support and advice.... Read more
19th Apr 2019 (6 years ago)

R Wyatt

5/5 Stars
Working on behalf of a part exchange company, i have found Connells great to work with, not only are they taking care of the client but their communication has been fantastic, noting Harry and John in particular!... Read more
18th Apr 2019 (6 years ago)

T Hunter

5/5 Stars
We were trying to find our dream house, and we had tried with different agencies. Connells Horley was the best, they were working hard with us trying to find it, showing us different options. They were in communication with us all the time specially when we had a question or a request. Every time we were wanting to see a property, they were there ready for us really quickly. They were keeping their promises, for example if they said we will call you in one hour they did it. They helped us all the time and they made the process and negociations fast, simple and easy. We highly recommend them.... Read more
17th Apr 2019 (6 years ago)

S shepherd

1/5 Stars
Very disappointed with Connell's at Horley. I was taken in with all the promises from Jenny (the manager) but t ihese were never delivered. Premium listing is something that I now cannot see the point of and I am cross with myself for paying out for this. Lack of communication is also of concern as even after I had withdrawn my house from the market, I had staff at the branch arranging viewings (when there had been none for six weeks) and being totally surprised when I stated it had been withdrawn three weeks earlier and I had the key back. I should have gone with the agents my son recommended as they kept in contact with him through his moving process on a weekly basis, even if there were no viewings! I would prefer to give no stars but the review doesn't allow this.... Read more
Seller
3rd Mar 2019 (6 years ago)

D reilly

5/5 Stars
We had the pleasure of meeting Steve Wiggins, whom is a credit to Connells Horley branch. Steve constantly kept us updated, kept me calm as our exchange was taking longer than expected, his calm and professional manner stands out from the rest. I would of course recommend Steve. Thank you Steve, an absolute pleasure and we are excited to be moving into our new home.... Read more
Buyer
20th Feb 2019 (6 years ago)

A Gutierrez

5/5 Stars
Just sold my house with them, very good service and always available on the phone to sort any issue... Read more
Seller
20th Dec 2018 (6 years ago)

R Simms

5/5 Stars
Very good service. Friendly staff and good communication throughout the whole process.... Read more
19th Dec 2018 (6 years ago)

S Lang

1/5 Stars
I am currently renting a flat via Connells and I have now waited several months for repairs to be completed with no clear date when they will be done. Despite several emails to their property management service and telephone conversations I am no further ahead. It really doesn't seem as though they value their tenants and since I am going to be looking to buy a property in the next year I wont be using Connells as the agent if this is their approach.... Read more
Tenant
11th Feb 2018 (7 years ago)

M Holder

5/5 Stars
The house sale went through with very little fuse and in a timely manner. There was always someone at Connells to speak to on the matter. Thanks you... Read more
Seller
13th Jun 2017 (8 years ago)

S Grover

5/5 Stars
My wife and chose Connells to market and hopefully sell our property for us. From the initial valuation through to the completion of our eventual sale and purchase - Stephanie and the team at Connells were fantastic. They were all professional, courteous, calming and extremely knowledgable about the property market in our area. There were no over exagerated pricing expectations and this allowed us to be realistic about what we could achieve from our sale. Stephanie and team at Connells replied to phone calls and queries very quickly - even out of office hours if needed, and were always on hand to give great advice. They were a pleasure to work with and we would happliy recommend them to anyone looking to sell their property.... Read more
Seller
30th May 2017 (8 years ago)

C Armstrong

1/5 Stars
Just sold my flat with Connells. An absolute horrendous experience and would never use them again. I paid for high quality brochures to be given to potential buyers when holding an open day. I was told this would be the best motive but the brochures were not ready for 3 weeks after the open day and once the flat was sold, due to a continous, already known problem with the printers they contract! Connells did not think that this was there error even though they charged me for the service and did not deliver. A slight annoyance to say the least. The biggest problem was using Black Solicitors their 'recommended' solicitors. It took 8 months for them to conclude the sale. My buyers used Shoesmiths another recommended solicitors by Connells. Both solicitors did everything in their power to try and and ensure that this would cost me hugely and were hell bent on not working together to progress the sale. Example being that even though this property had share of the freehold they wanted a DOV to include the balcony in the demise. I could understand this if this was a lease hold property. Anyhow, I agreed to do it and Blacks wanted to charge me £1500 which I feel is outrageous. I refused to pay and instructed another solicitors who charged my less than £500. I complained to Connells about their 'recommended' solicitors who were not acting in my best interests at all. I also felt that Connells seemed to be acting more in the buyers interests than mine. Constantly not telling me the hole picture and it transpires that my buyers did not have the funds available to buy the property. In the end I flipped out, and told them they had two weeks to exchange or I was putting the property back on the market with another agent. Suddenly after 8 months we got somewhere. Connells are unprofessional, and really should rethink who their 'recommended' solicitors are as they are not fit for purpose. Connells have totally put me off using estate agents in the future and I can now see why estate agents such as Purple bricks do so well. Thats exactly where I will be going next time. Charging me lots of money and not being honest with me, fobbing me off and trying to stitch me up with solicitors. You should be a shamed of the way you conduct yourselves. The fact it took you 8 months to sell my flat and you think you did a good job is deplorable. The manager there just talks over you the whole time and when you get annoyed about the bad job they are doing... it's all about the work she has done and makes it about her rather than you... the paying client! AVOID this Fawlty Towers chambles of estate agents at all costs.... Read more
Seller
27th May 2017 (8 years ago)
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