C Mason
Entwistle Green Fulwood were instrumental in the sale of our house. All the staff that we dealt with were really friendly, helpful & professional. We would recommend using this estate agent.... Read more
Seller
3rd Feb 2025 (12 days ago)
A vemula
Worst experience ever, agent named Amy is not happy to do her work properly don't know why she is taking salary we have been waiting at the property to view for 30min and they forgot the keys and they said someone will come and show us property but no one came worst experience as a customer to them.... Read more
29th Jul 2024 (6 mo. ago)
Property was sold very quickly, best price was achieved.... Read more
Seller
20th Jun 2024 (7 mo. ago)
H Leigh
My partner has been looking for a house for a while now and was really getting somewhere with a property she liked through entwistle green however, due to circumstances no fault of any party the house didn’t go through. Throughout the whole process the communication was appalling (weeks between responses and no updates on issues occurring with properties despite being told ‘you’ll hear back tomorrow’ or ‘we’ll keep you informed’) and as such we are now actively looking for properties not sold through this estate agents. My partner is not aware I have written this review as she has enough going on, if you can figure out who my partner (your client) is do not contact her as she does not like confrontation and is unaware I have left this review. (This is all based on what I have experienced in supporting her, throughout the process).... Read more
29th May 2024 (8 mo. ago)
C Gabrysch
I had a really good experience selling my house via Entwistle Green in Fulwood. Many thanks to Denise and the team for all your hard work. ;-)... Read more
Seller
16th Apr 2024 (9 mo. ago)
A Forsyth
Very pleased with the professional, polite and friendly service I got from all the team when selling my home with EG. I would definitely use them again and recommend them to others looking to sell. Thank you... Read more
Seller
4th Apr 2024 (10 mo. ago)
O Monisola
Thank you, Tracy and Entwistle Green sales, and letting team. You make house search easy and stressless for me. You're of great help... Read more
3rd Apr 2024 (10 mo. ago)
N Morta
Martin and his team at the Fulwood branch are simply amazing. Very friendly and professional. They understood their assignment and executed their duties diligently, answered my questions and concerns timeously. I would highly recommend their services.
Thanks Martin and Team??... Read more
26th Oct 2023 (1 year ago)
T foxter
Martin at Entwistle green fulwood went above and beyond to provide an excellent customer service. I encountered few issues during the sales process, martin took over the burden and dealt in a very professional, smooth and efficient manner.... Read more
Seller
12th Oct 2023 (1 year ago)
S Fell
Great service, very professional, communicative & knowledgeable. Secured a great sale for us when other agents failed miserably. Many thanks to Denise & the team.... Read more
Seller
5th Oct 2023 (1 year ago)
A Asurlekar
Martin is a very patience person. He will listen to your requirements and will short list the houses as per your Wishlist. Also, will arrange viewing timings, will find out details requested and timely follow up till you get your dream house. Definitely I will recommend Martin if you are in house hunt.... Read more
3rd Oct 2023 (1 year ago)
Couldn't fault the service we received. Martin and the team were excellent. From the first visit to discuss the sale, arriving at the valuation, marketing the property, showing potential buyers round the property and keeping us informed regarding offers, the service we received was first rate.... Read more
Seller
19th Aug 2023 (1 year ago)
J ahmad
We recently purchased a property with Entwistle Green they were very helpful. Martin was amazing and very professional .will highly recommend them.
Thank you... Read more
Buyer
22nd Jul 2023 (1 year ago)
P turner
Never ever visited it... Read more
11th Jul 2023 (1 year ago)
A Gibson
We were drawn to entwistle green due to the charisma and passion that the staff showed. They managed to sell my house within 2 weeks. Unfortunately the chain broke and we managed to sell again within a week. We were very happy with the service. Our main point of contact was martin, his communication was brilliant and he got our house sold for us. Thanks again would highly recommend.... Read more
Seller
29th Jun 2023 (1 year ago)
Humerah
Im absolutely thrilled at the completion of my purchase this week, and the team have been absolutely amazing, but want to give a special thanks to Martin who helped me find my dream home and has been there every step of the way. From start to finish he has provided regular updates, chased for progress, and has always made me feel like a respected and valued customer, as well as being so friendly and welcoming. He is outstanding in his role would highly recommend. Many thanks ????... Read more
Buyer
24th Jun 2023 (1 year ago)
S Sergeant
Due to complete on our purchase this week and felt I needed to send a review as we have had such a great service from Entwistle Green (Fulwood Branch) The whole team have been great but I must give a special mention to Martin.
We have used an alternative agent ... who have been terrible .. to sell our property and I now wish we had used Martin and the team at Entwistle Green.
From start to finish they have been great, so attentive and helpful and have always tried to accommodate any viewings of the property when needed. Martin even came
10 mins prior to his finishing time and worked over so we could sort some things out .
I'd have no hesitation to recommend this agency. 5 out 5 for customer service.... Read more
Buyer
10th Jun 2023 (1 year ago)
J Rawlinson
As you walk in you feel welcome and receive relaxed personal attention. Being a local branch they are very knowledgeable ( not like just another faceless internet site ) which works for both buyer and seller. Martin was a pleasure to deal with as were all the staff from start to finish, from the negotiation to completion, Can’t recommend them enough, many thanks to you all.... Read more
3rd May 2023 (1 year ago)
B Lett
I recently purchased a shared ownership property and Entwistle Green were very helpful. They answered any questions I had quickly and was on hand through the entire process. Martin was very professional at my key handover and was very helpful answering any queries I had. I would definitely recommend.... Read more
Buyer
18th Feb 2023 (1 year ago)
K Kerrigan

I previously reviewed Entwistle Green Fulwood about my experience of being mis led and encouraged to go down the Modern Method of Auction route. However, I feel a responsibility to further advise potential customers of my full experience. When we signed up with Entwistle Green Fulwood, we paid for an EPC. After our appalling experience (it appears as though my previous review has been replaced by this one), we decided to use another agent. So, 12 weeks after paying for the EPC, I contacted Entwistle to ask why the EPC hadn't been completed as we needed it for our new agent. I was advised there was no record of the payment. After showing proof of payment, I was advised that someone would be in touch within 48 hours. Five days later, still no contact, so I asked for a refund. Refund given but no explanation or apology. It is quite worrying that they cannot perform this most basic task given that it took me 5 minutes to arrange an EPC with a private supplier who was considerably cheaper.
If you are visited by one of their agents with a double barrelled surname who looks like a second-hand car salesman, please don't fall for the following lines such as "we work for the seller, auctions are much quicker, you will get a much higher price, all bidders are vetted prior to submitting a bid" as this is total and utter rubbish. The day the auction ended we reluctantly accepted a lower bid because we were utterly defeated by the process but after waiting for five days for the bidder to pay their fee it turned out they didn't have the funds in place despite the fact that all bidders are supposed to be financially qualified in order to bid. Avoid the Modern Method of Auction at all costs.
If you want a decent, reliable agent, I strongly suggest you go with Dewhurst Fulwood. Our experience has been very positive. We put our house up for sale on 21 December so couldn't have any viewings until after the Christmas period, but within 2 weeks of viewings commencing, we had 7 offers out of just 9 viewings. We have accepted an offer. Sandip is a delight. He is honest and reliable. And guess what? The team actually answer the phone! Other members of staff we have dealt with include Lauren, Marcus, Heidi and Millie and all have been friendly and professional, which is the exact opposite to our experience of the Entwistle team who lack enthusiasm, don't communicate and work for their own gain rather than either the buyer or seller.
My advice. Stay well away from Entwistle Green. There are much better agents within walking distance. Based on Entwistle Greens advice we have lost thousands. We were selling our family home to move into a property we had previously rented out. We gave our tenants notice and budgeted for 3 months of paying 2 morgages and Council tax. However, because we had to list with a new agent it is likely going to take 8 months in total rather than the promised three months. Therefore, we have had to pay multiple mortgages and Council tax and the market has continued to decline meaning we accepted a lower amount than we anticipated. And Entwistle Green Fulwood get away with this with absolutely no liability at all. I wish I could give negative stars!
Oh and within seconds of posting a review you get a response from "Lucy" in customer services who takes all reviews seriously. Funny how no one has ever been in touch.... Read more
Seller
27th Jan 2023 (2 years ago)
D Hardman
From the moment we made our initial telephone enquiry, we can honestly say Martin was professional, courteous, kind and friendly. We most definitely recommend this branch. Many thanks.... Read more
20th Jan 2023 (2 years ago)
J grindrod
We have used entwistle green fulwood branch four times now and have been happy with the service throughout.
Plenty of communication from them providing updates on a sale and also feedback on viewings etc.
Have no problem recommending them from my personal experience and would use them again if the need should ever arise.... Read more
Seller
13th Oct 2022 (2 years ago)
D Explores

Ok this is my 2nd review as my 1st was good as I didn't want to make a fuss but there was not a moment of good service towards me.
1. On viewing I was told I didn't have long as she had another appointment (no feeling of customer appreciation)
2. I wasn't treated on viewing as a genuine custer (I was in gym clothes and covered in tattoos) I wasn't shown around she literally stood in the corner and made no effort. That was until a family member who wanted to look turned up in a Bentley 4x4. Seems then things changed.
3. I bought it for the beautiful garden during last summers massive heat wave as there is expensive plants like fully matured acer etc I ask before completion if while I was away someone could nip over and water them (bear in mind the office is literally a few mins drive to the house) I was told no they had no time.
4. A back window to the conservatory got smashed (nobody knows how) but instead of replacing the glass, they bolted a big steel plate onto both doors which absolutely damaged the pvc frames now that there's bolts through it.
5. Keys. Picking up keys there was literally over 15 keys some completely rusted non usable.....theres only 4doors. They should have separated the usable ones and found which ones which.
Customer service was terrible. I wasn't valued or taken seriously and I'm simply unable to say anything good.... Read more
Buyer
13th Oct 2022 (2 years ago)
R Casey
Recently purchased my first home via Entwistle Green Fulwood. The entire team were friendly, professional, and always kept me updated. John, the mortgage broker, is excellent and always went the extra mile. Thank you!... Read more
14th Jun 2022 (2 years ago)
A A
Very unprofessional, gets viewing cancelled 2 hours before and without any hesitation asks to attend the next day. Need to respect other people's time.... Read more
30th May 2022 (2 years ago)
M Nixon
Really poor service start to finish. Very rude staff. Pressuring calls weekly, act purely on behalf of the buyer rather than the customer. I was mislead by the buyer and the estate agent. On the day of completion made unprofessional accusations had been made by the estate agent. At no point was I made to feel respected as a customer. I will advise people to avoid.... Read more
Seller
21st May 2022 (2 years ago)
G Lak
We worked with John Carter for the mortgage of our first home and could not have asked for a better experience. The whole process of house purchase has been a giant headache but John made it easier. He was there to answer any questions we had and did his best to help us every step of the way. We are so grateful for all his support and hard work!... Read more
Buyer
12th May 2022 (2 years ago)
Gordy

Entwistle Green Fulwood Preston - Avoid at all costs!
If you want to sell your property do not employ this agent. From a buyer's perspective I can confirm they are absolutely hopeless. Trying to arrange a viewing is a task in itself, calls almost always go to answer phone. They don't turn up to viewings even if you do manage to get hold of them and book one in. After chasing them up they grudgingly arrive but without all the keys to view the full property. I went on to make an offer on a property and provided all necessary details to them only to receive a memorandum of sale with random solicitor details on it (and all my personal details sent to this unknown person). No apology or explanation offered. After insisting they amend it they merely crossed out the name by hand and resent it (still with the wrong address details). Indifference again when this was pointed out. I later arranged a home buyers survey, and considering how useless they'd been so far I emailed them two days before to remind them and ensure they had the keys. They confirmed that they did, but low and behold, on the day they couldn't find the keys. Cost to me, £100 from the surveyor due to a wasted trip and lost work. I asked Entwistle Green to pay for this but they refused. Again no apology whatsoever, and an indifferent attitude. So much so that I can only assume this level of incompetence is commonplace within this firm. I'm now left with a three week wait to re-book the survey before I can proceed any further. Whether we'll ever get to the point of completion, who knows. I would strongly suggest finding a different agent if you want to sell a property hassle free.... Read more
Buyer
17th Apr 2022 (2 years ago)
R Strickland
As a first time buyer I could not be happier with the help I have received from John Carter. He has made the experience a lot less stressful than I feel it could have been and I have never felt like any question is too small. He has been very easy to contact and has answered the many queries I have had regarding my first mortgage. Can't recommend enough.... Read more
Buyer
13th Dec 2021 (3 years ago)
R Kennedy
Really happy with my experience with Entwistle Green and Countrywide. John was an excellent help in assisting with my mortgage. He explained things well in a manner that was understandable, as mortgages are completely new to me due to being a first time buyer.
Very quick with responses and no question was too much trouble for anybody.
Would highly recommend the service and branch.... Read more
22nd Nov 2021 (3 years ago)
T hulme
John provided outstanding service whilst looking into our options for a mortgage. He kept us informed throughout the whole process and made sure we understood the pros and cons of each mortgage that we had available to us.... Read more
30th Sep 2021 (3 years ago)
L Goldson
We used John as our mortgage advisor, as first time buyers we were completely clueless about the whole process and always had so many questions.
John was really good at responding quickly, putting us at ease and getting everything sorted. Really happy with the service and I would definitely go back to him in the future!... Read more
Buyer
30th Sep 2021 (3 years ago)
J VALLE
I have just sold my property using Entwistle Green Fulwood. I wouldn’t have got over the hurdles and frustrations without the constant help and guidance of Charlotte. She is a massive asset to this company. Amazing service Charlotte …thank you so much, you’ve been amazing!... Read more
Seller
28th Sep 2021 (3 years ago)
P Russelt
Extremely average.
Amazing response to my review. Within the blink of an eye there's a response from Countrywide. Have to say that if I had received the same almost instant response from Fulwood to phone calls emails and had updates without having to chase them a poor review would not have been appropriate in the first place. It actually took 3 months for them to confirm that our buyer had a formal mortgage offer. Unbelievable... Read more
2nd Aug 2021 (3 years ago)
Excellent service, viewings booked in before house went online market. Good contact through out... Read more
Seller
19th Jun 2021 (3 years ago)
L Beard
We didn’t sell or purchase a house using Entwistle Green but we did use their in-house Mortgage & Protection Consultant, John Carter.
We have been very impressed with John’s help and guidance throughout our Mortgage process. He has been very quick, professional, helpful and readily available - often working evenings to fit our needs around work commitments.
We would highly recommend him and would certainly use him again in the future.... Read more
15th Jun 2021 (3 years ago)
J Davies
They never answer the phone... Read more
12th May 2021 (3 years ago)
E Bartlett
No communication!!
13 weeks after the sale was agreed asked to provide information we provided 6months ago.
Totally frustrated!... Read more
Buyer
24th Apr 2021 (3 years ago)
C Airey
sent email 5days ago,still no reply only auto,,rang 3days ago left message still no reply,iam not impress... Read more
8th Mar 2021 (3 years ago)
C Jackson
I found every member of staff to be very friendly and helpful at all times during the purchase of my property. I would highly recommend.... Read more
Buyer
16th Feb 2021 (3 years ago)
B James
Entwistle Green Fulwood. Very helpful throughout my property purchase.... Read more
Buyer
26th Nov 2020 (4 years ago)
G noor
NEVER PICK THE PHONE UP... Read more
10th Nov 2020 (4 years ago)
M Earnshaw
We selected Entwistle Green based on recommendations and they were superb from the point of engagement through to the closure of the sale. Mark took all of the original details and worked with us for the valuation and presentation of the property, then Denise, Emma and the team kept us up-to-date throughout the sale process. Excellent service from a professional and dedicated team.... Read more
Seller
16th Mar 2020 (4 years ago)
T A
Called and arranged to get a valuation done on our property. Received a text message and a letter in the post as confirmation. Later that week (couple of days before the valuation) Mark rang in the evening and said someone in the office had 'double booked' us (although I'm not sure how because computer systems are made to avoid such mishaps). Anyway, this completely and utterly inconvenienced us as we were hoping for a quick sale and its not great if you can't even get the first step right. Called and politely explained the above to someone in the branch who kept interrupting me as though she did not have time to hear how the branch's service could be improved for future customers (hence me reluctantly having to leave a negative review). Farrell Heyworth have been much more professional.... Read more
Seller
25th Jan 2020 (5 years ago)
N Pollock
Absolutely fantastic. Hannah could not be more helpful. Nothing is too much trouble and always at the end of the phone to help sort out any problem. I would not hesitate to recommend.... Read more
21st Oct 2019 (5 years ago)
J Leyshon
We have been supported by Hannah in all aspects of our mortgage and from the very start she has been absolutely fantastic! Whether it's been meeting with us at times that fit around our work schedules, keeping us informed at every point or explaining everything clearly- shes been brilliant and we would recommend her to everybody. Thank you for all of your help Hannah! James and Sophie.... Read more
16th Oct 2019 (5 years ago)
B Dobson
Very professional, helpful, what a great team at Entwistle Green Fulwood. I would highly recomend for sale or purchase. They also offer mortgage advice.... Read more
30th Aug 2019 (5 years ago)
D waite
From the moment of submitting the initial query to completing on our new home, the team at Entwistle Green, Fulwood have been great. They have really looked after us and coached us through the entire process. From the outset we had dealings with Denise and Hannah. Hannah was of particular support through the purchase process and also a tricky scenario associated with my mum's property. Needless to say, start to finish we completed in just under 8 weeks and its all thanks to you. So thank you once again, and we will certainly come back for any future remortgages / sales / purchases.
Kindest regards,
Donna, Tom, Harley and Willow... Read more
Buyer
11th Jul 2019 (5 years ago)
B Alsop
All the team were friendly, professional, supportive and positive from the start to finish of the selling process, offering good advice when needed, and were very proactive throughout. Excellent service.... Read more
Seller
3rd Jul 2019 (5 years ago)
M Willis
Excellent customer service by a great team - I mean team, because although there was as many as four different staff in the office they worked together and all knew about my property sale - if you want a tailored service to meet your needs, to be efficient, honest and deliver what you need - go no further than choosing the Fulwood Entwistle Green Team... Read more
Seller
2nd Jul 2019 (5 years ago)
E Kane
Estate agents often get criticism but after a bad experience with one local agent I put my house sale in the hands of Entwistle Green, Fulwood.
I cannot thank Natalie and her team enough! From valuation to sale, to completion they were AMAZING!!! Above and beyond the call of duty in so many ways including ‘out of hours’ trips to get papers signed and continuously contacting everyone in the chain to ensure that we were kept up to date and knew what was happening right through to completion!
A big thank you and the highest recommendation I could give! ???? ???? ??????????... Read more
Seller
9th Apr 2019 (5 years ago)
C Richardson
Great team who worked very hard to sell our property which they did, good advice on the saleability of the our bungalow, with very good marketing.
They were great at getting feedback from potential customers as well as keeping a steady flow of purchasers.
Congratulations to all the team who helped us achieve a successfully sale of our property.
Cathryn & Peter... Read more
Seller
8th Apr 2019 (5 years ago)
T Dawood
Went to see Hannah at Entwistle Green. Very friendly, professional and very thorough in all the advice she gave. Supported us throughout the whole process, communicating with agents, solicitors and giving us a call back letting us know at every step. Cannot recommend her enough. Thanks so much Hannah. From Tayyibah & Sam... Read more
29th Mar 2019 (5 years ago)
M Knott
From asking for a viewing (got one the next day) to completion the staff at this branch were all very helpful and couldn't seem to do enough for us.
Communication from them was excellent, providing information, asking about progress and tying up loose ends for both the vendor and ourselves.
Even now we have completed they are still being helpful and finding answers for our questions.
Very professional, very helpful all around.... Read more
Buyer
1st Mar 2019 (5 years ago)
E Redding
We have been to see Hannah at Entwistle Green for Mortgage Advice and we couldn't recommend her enough.
Really willing to help you and find the best and most cost effective package for your needs.
Always getting back to us with further information and advice!
Thank you for all your help Hannah.
Emma & Rob... Read more
9th Feb 2019 (6 years ago)
B Hudson
Thank you Natalie and Emma! The excellent and speedy communication really helped with the whole process which was great. Thank you so much!... Read more
19th Nov 2018 (6 years ago)
N Sharp
The service Entwistle Green provide is fantastic. After using other estate agents in the area they were the only ones who actualy wanted to find a house for me. They bent over backwards to find me something. I would recommend using Barry to find the best deal for a mortgage. Quality service from a 5star team... Read more
Buyer
24th Oct 2018 (6 years ago)
I Neden
All staff at Fuiwood branch were helpful, especially in dealing with the unexpected issues during the sale of the property. Communication was first class. Constructive criticism: don't expect vendors to run open day events, and professional photographs are unrealistic.... Read more
Seller
4th Sep 2018 (6 years ago)
F Ladha
Received the keys today and are so pleased firstly with how the whole purchase process went, and secondly with the state the vendors left the property.
Thank you all for your hard work, I appreciate it was difficult trying to get the job done whilst trying to chase me up halfway around the world!
The property itself was completely empty and left immaculately clean with all keys labelled up and clear instructions for everything. This has made my life a LOT easier.
I would be very grateful if you could pass our thanks onto the vendors.... Read more
Buyer
31st Aug 2018 (6 years ago)
C Gee
We came to Entwistle Green after having a bad experience with another agent.
From the outset Emma and Denise were on the ball and attentive.
When the initial buyer pulled out Denise and Emma were on the phone to previous viewers instantly and found another buyer straight away.
They supported us throughout the sale and I would definitely use them again to sell another property.... Read more
Seller
17th Aug 2018 (6 years ago)
S Porter
Very pleased with the professional service provided by everyone at the Fulwood Branch, both in marketing our property and the follow-up. All the staff we dealt with were friendly and courteous and went out of their way to help. Whenever a problem arose, they were always on hand with help and advice and we felt very confident in their abilities. This is the third time we have used Entwistle Green and would have no hesitation in recommending them and using them in the future.... Read more
Seller
7th Aug 2018 (6 years ago)
M Sullivan
Excellent service from Louise, a total of 6 weeks to achieve;
Source various buy to let properties to view and arrange viewings, provide support on the purchase, help appoint solicitors and manage the whole process and complete the purchase within the 6 weeks. Even better I also have a tenant lined up for the property too. Amazing.... Read more
Buyer
22nd Jun 2018 (6 years ago)
T Jayousi
Very bad service, have used entwistle green Lancaster for both letting my property and also renting an apartment from them. I can comfortably say they are the worst agent in the area with regards to customer service, never have solutions to any problems. So thing as small as a blocked toilet took over 3 months to send someone out after endless calls and emails. I actually know the family who moved in after me to the same apartment and they are having exactly the same issues. Would never use them again. Stay away.... Read more
26th May 2018 (6 years ago)
P Smith
Great team, kept us well informed. Everything went swiftly and smoothly (I still owe them a bottle of champagne!)... Read more
19th Sep 2017 (7 years ago)