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© GetAgent Limited 2025
- Frank Innes - Nottingham
Frank Innes - Nottingham
Closes at 6:00pm
33 Wheeler Gate, Nottingham, Nottinghamshire, NG1 2NA
If you’re searching for an agent to ensure your sale runs smoothly, look no further. Our team at Nottingham are experienced professionals, and will manage the whole process from the initial property valuation to marketing, legal services and completion.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:00am - 6:00pm
- Thursday 8:00am - 6:00pm
- Friday 8:00am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Frank Innes - Nottingham Reviews (212)
Have you used this agent?
76%
3%
0%
0%
21%
All (212)
Seller (37)
Buyer (18)
Landlord (34)
Tenant (55)
General (68)
kokosukiii
Friendly staffs and amazing service
22nd May 2025 (20 days ago)
T McMillan
Don’t bother even trying to view a place to rent through them if you’re receiving any kind of benefits or ever had financial trouble. The second I mentioned benefits I was told I can’t even view a property without providing a guarantor, which I provided, only to be called before the viewing to say it’s cancelled as I don’t meet criteria. Despite the fact I could provide evidence to show I can more than afford it. According to Frank Innes disability does not meet the criteria for a home.
Tenant
13th May 2025 (29 days ago)
S Clark
As a prospective tenant, they treated me poorly. We arranged a viewing, for which they confirmed by call two days prior. 7 minutes after it was due to start, they had still not arrived and upon calling them, they claimed to have tried to call in the morning (they didn't) to confirm, and the fact we "didn't answer" made them cancel the viewing!
They then said they would come over in 15 mins. Then 10 minutes later, they called up saying the tenants would show us round. They showed us around a property full of stains, broken lights, broken beds and mould, saying Frank Innes don't fix anything in their house, despite them reporting problems. I will not ever be using Frank Innes, and if you are a tenant in Nottingham, I would suggest the same.
Tenant
12th May 2025 (30 days ago)
Anonymous Homeseller
The team were excellent in marketing our property from Ellis the valuer, the sales team Ellie-Mae, Charlie and Ellesha and to Kevin the viewer who was absolutely lovely to us both. A very professional team led by Morgan. Definitely recommend!
Seller
10th Mar 2025 (13 weeks ago)
Anonymous Tenant
Great agency and staff. They are helpefull. Easy to communicate. They range every things to make tenants get the best service and the best comfortapility life style .thank you so much about the nice and great service.
Tenant
6th Jan 2025 (22 weeks ago)
T Quickfall
Recently purchased a property sold through Frank Innes Nottingham branch. Morgan (branch manager) was great throughout, keeping me regularly updated and responding to all my queries promptly and in a positive, friendly manner. She was able to chase up solicitors on both sides of the sale to move things along when needed. Great service from start to finish, would happily recommend.
Buyer
21st Oct 2024 (7 mo. ago)
C Futureboy
I moved from the let property for 7 months but I still have not received my deposit back up to now. Frank Inne said the deposit is with previous landlord but previous landlord said the deposit has been transferred to new landlord. The new landlord said he didn't hold.
Tenant
11th Oct 2024 (8 mo. ago)
S Milligan
We had a fantastic experience with the lettings team while looking for a house to rent. The team were always on hand to call, super helpful and very understanding. Lois, Abby and Jessica made the entire process feel easy and welcoming. Thank you ladies!
Tenant
5th Oct 2024 (8 mo. ago)
B brogan
Just started renting a property and Glen was the agent to help us through everything, so helpful and so friendly! Thank you! Highly recommended!
Tenant
28th Sep 2024 (8 mo. ago)
L Sherwin
Told my property manager of a whole in the roof over 5 weeks ago and nothing done. Asked multiple times if we can get support at all as situation is getting worse and worse and more damage is being done as well as the conditions being unliveable. This has caused a leak in my bedroom and I can’t even go in my own room anymore due to the damage and the mould caused by this. This is the treatment you get from Frank Innes
Tenant
24th Sep 2024 (8 mo. ago)
S Alqallaf
I had a great experience dealing with them. Especially Amber who was very helpful during the full paperwork process. Would highly recommend.
10th Sep 2024 (9 mo. ago)
Floz
Professional, friendly and very helpful!
Really, the loveliest letting agency I've dealt with ever. They have been prompt in replying to our questions and very clear and transparent throughout the whole process.
We just got the keys for our new flat today and they have been fantastic.
I've rented with most of the bigger letting agents in Nottingham and this one has been the best for sure. If/when the time comes to buy a place, we'll be going with them for sure.
Extra thanks to Amber and Glen!!
Landlord
9th Sep 2024 (9 mo. ago)
L Xu
I would like to thank Shanae Moore. She is very professional. She helped me out of my problem with her experience and patience. And she always respond promptly. She is amazing!
21st Aug 2024 (9 mo. ago)
L Millership
Staff are really kind and friendly, but the handling of our rental was very poor. We viewed a property, and put in an application and paid holding deposit at the same time. We were told that despite paying a holding fee, they were still going to go ahead and reference other applicants because the landlord had a “poor experience.” We tried calling, emailing and leaving messages and nobody got back to us. We saw on rightmove they were still advertising the property despite our holding deposit meaning it should have been taken off the market. We completed our referencing, and still nobody contacted us. My partner phoned and explained that due to the poor handling and communication, and the lack of security despite paying a holding deposit we would like it refunded and don’t want to move forward. The staff member said they would phone right back, and then didn’t. My partner had to chase up again. They have said they will issue a refund, but we are still waiting for an email confirmation and the money to come through. Very friendly staff, but really poor experience.
Update
Reducing my review to one star as they have illegally kept my holding deposit for nearly two weeks.
Tenant
20th Aug 2024 (9 mo. ago)
L Lumuwas
The staff are very kind, professional and reliable, especially Ms Amber Swain.
5th Aug 2024 (10 mo. ago)
H Mace
Appalling customer service from Amber and the team. Wanted to view a property at River Crescent and if I was the landlord I would not be impressed! I would like to add that I am actually a landlord and if my agents treated prospective tenants the way you do I would be appalled. I am not quite sure how I can have an email confirmation from the branch manager Glen regarding a 2 bed property and confirming a viewing with date time etc. Another phone call with a message from Amber the next day to call them. Call them back the next day as I couldn’t get through the day Amber called and another lady called Lauren answers. She states it’s just to confirm the viewing for that building (even though I have by email) and me stating that we wanted to see all the two bed properties in this building and the letting agent actually saying “yes three beds in this building are out of your price range” I also say we aren’t looking for a 3 bed. “We will bring the keys and show you all the two beds on Saturday”Lauren responded. Great I thought… to get to Saturday and to receive yet another phone call (yet again another message to call Amber) to confirm again that we will be attending the viewing and I specified “yes the two bed online and all the two beds in the building” that are available as I saw there was more than one online. Then be told from Amber “I thought it was three beds”. Yet again she says she will call me back and yet again I get a message to call her and to be told that they hadn’t informed the 2 bed properties and that we couldn’t view the two beds blaming it all on communication and misunderstanding. Angry is beyond what I feel, considering this has been three phone calls from them and confirmation of 2 bed viewings and me and my husband rearranging plans to see these properties not to mention the time it’s taking me on my work breaks to constantly call back. Miscommunication is not an excuse after e-mails, a form, phone calls. Then to be told “we can arrange a viewing at another point”well you can’t even get the first viewing correctly organised after three calls and e-mail so why on earth do you believe you can get it correct a second time. Avoid at all costs!!! Oh and when leaving messages please state what the issue actually is as fed up with receiving messages of “can you call us” and it’s just confirmations..I can see all the confirmations I made that we were viewing these properties didn’t make much of a difference.
Landlord
3rd Aug 2024 (10 mo. ago)
K Brown
We've been at our current rental property for a month and can honestly say we've had such a great experience of Frank Innes Nottingham so far. It's a huge contrast to the letting agent we had before moving who were not great at all - so to have a letting agent now who are competent, pleasant and quick to act really is a breath of fresh air and has taken some getting used to! Throughout the viewing and application process they were pleasant, honest and so helpful, and that's continued now we're in the property. Renting can be really difficult so finding a decent landlord with a decent letting agent has made all the difference to us!
Tenant
30th Jul 2024 (10 mo. ago)
A k
Very poor service.Recently purchased a property through Frank inns Nottingham branch.Initially they told there is no chain for the property and at the end stage came to know that there was 5 chains in that deal. so the process was delay and too long.The staffs also not supportive ,they will not give adequate information and there is no proper followup,if we will ring them also no response.Also when we went to collect the key the behavior of one of the staff(Tiger sing)was very irritating as she just kept our key in the table and told as to take,we felt very bad ...so we were very disappointed ???????? all the buyers buying a property with lots of struggles and efforts so at least keep that in mind.also while giving just give it in a box or something like attractive that key have so much value.
I will not recommend your agency to anyone.
Buyer
15th Jul 2024 (10 mo. ago)
R CHANDRABOSE
All process were smooth and wonderful. Thanks a lot for your support Amber Swain….????
4th Jul 2024 (11 mo. ago)
B Wilson
Ellie has gone above and beyond to help to alleviate some issue I have been facing.
She is an absolute credit to your business and should be recognized for her hard work.
Thanks again.
25th Jun 2024 (11 mo. ago)
C Lin
Terrible service
19th Jun 2024 (11 mo. ago)
D Maddock
Just collected our keys to the property we have rented through Frank Innes Nottingham. They made the whole process easy and stress free for me and my partner. The staff were kind and patient, particularly Amber who handled the rental procedure for the property. She was incredibly helpful and patient with our phone calls asking questions, taking the time to reply to us and talking us through each stage. Would recommend this agency to anyone looking to move in the area.
Tenant
18th Jun 2024 (11 mo. ago)
B VARGHESE
I had an excellent experience with Frank Innes in Nottingham especially Kim.Watkins thku so much your help
15th Jun 2024 (11 mo. ago)
M Rahman
Horrible experience as a tenant so far in Nottingham. I’ve requested the property to be fully cleaned and mould removed as condition of the offer. Agent assured me everything is done. When I got into the property it stinks so bad of mould. So much maintenance needs to be done in the property and frank Innes don’t want to know anything about it. Landlord is awful at responding, they were supposed to get someone to come in the first week - still nothing. The windows won’t fully close as closing mechanism is broken and a draft always comes in - reported it but nothing. Please stay away from Frank Innes in Nottingham. I’ve been with other letting agencies and they are so professional and so on it. Very disappointed.
Tenant
3rd Jun 2024 (1 year ago)
O Beevers
Rylie was a true delight in helping me get the keys to my first home xx, incredible service on how she explained every question I had about the property and more!! Wouldn’t have asked for a better person to help me find my home
Buyer
16th May 2024 (1 year ago)
M K
Amber was truly exceptional, helpful and patient with us as we tried to move in 3 weeks earlier than anticipated. What a gem! Thanks Amber!
Tenant
10th May 2024 (1 year ago)
A Kumar
Great service provided by Ellie!
4th May 2024 (1 year ago)
I dudas
If would be possible I would give 10 stars,not just 5,to Jayraj Motay from Frank Innes.
He's a delight to deal with.
I just received my keys ,and I must say I'm really grateful for all his help
Thank you
I will use you again next time.
Iliana Dudas
22nd Apr 2024 (1 year ago)
Anonymous Tenant
really BAD service? took half year to fix a washing machine.And they missed up on the key return date, try to get one night deposit deduction. So Unprofessional!
Tenant
20th Mar 2024 (1 year ago)
E Jackson
I let my property out with Frank Innes. Dylan, who guided me through the process, was faultless. It took one day for Dylan to visit the property, propose a valuation and two days for the property to be on the relevant websites. My property was rented out within three weeks with the initial valuation. I will definitely be using Frank Innes again and specifically requesting Dylan to deal with. Professional and friendly service with great communication at a fair price compared to competitors.
Landlord
15th Jan 2024 (1 year ago)
L Green
I had an excellent experience with Frank Innes in Nottingham. I only chose them because I had to choose someone, but I am so glad I did. This was a probate property and it sold after about 6 weeks from listing. The house was sold through the modern auction method and I was delighted it went for over the reserve price. This was my first experience of owning / selling a property and Ellis and the team were super helpful in answering all my questions and managing everything from start to finish. Thank you from a happy customer.
Seller
15th Jan 2024 (1 year ago)
S Morgan
I had my first day in Nottingham yesterday as a new investor to the county. This frank Innes branch was the first estate agents i had come across when entering the city. I was warmly welcomed by a nice lady at a nearby desk and asked how they could help. I was asked to wait in the waiting are for someone from the sales department to come and speak to me. I was greeted with a smile from Kaz who seemed to have the same passion for property as i, we got on from the start, he gave me all the time in the world and explained to me facts about the local areas and markets with much enthusiasm. There are some estate agents that i have been to in the past and felt ignored or rushed however not here! I will be very much looking forward to working with this branch and kaz in the near future. 10/10
13th Dec 2023 (1 year ago)
K Corral
Beware of This Letting Agency - Nightmare Experience for Newcomers
Navigating the letting market in Nottingham is no easy feat, especially for newcomers like myself. Unfortunately, my experience with this letting agency has been nothing short of a nightmare. They exploited my lack of knowledge about the system, pressuring me to reserve an apartment that turned out to be far from what was advertised.
The apartment, portrayed as luxurious on their website, was a complete disappointment, as evidenced by the attached pictures revealing the rubbish under the bed. The incessant noise from a restaurant located below, captured in the video, made daily life unbearable from 6 am to 11 pm for a staggering four months.
To add insult to injury, the bathroom troubles persisted for 93 days, despite my monthly payment of £900. The presence of a rat only escalated the issue, and despite multiple attempts by contractors, the problem remained unresolved (see attached picture). The final blow came when they concocted a report filled with lies, and deducting £80 from my deposit.
Considering the blatant violation of my rights as a tenant, I am contemplating legal action.
My advice: exercise extreme caution when dealing with this agency, especially if you are new to the country and unfamiliar with the letting system. They are quick to take advantage and slow to address serious issues, leaving tenants in untenable situations.
Tenant
26th Nov 2023 (1 year ago)
J Elkayam
do not recommend. customer service was not great . Unprofessional.
21st Nov 2023 (1 year ago)
A Almashaikhi
Lia was so helpful throughout the entire process of renting the apartment
Tenant
14th Oct 2023 (1 year ago)
D Richmond
Frank Innes managed my property for many years and proved to have a great management team. This itself proved invaluable as I live a long way from the property. A big thank you to Kelly in particular. Kelly was such a wonderful support and was always on hand to sort out any issues even after the last renters moved out and the property was empty before the completion of the sale. When it did come to selling the property I was always given great advice and support along the way. Kaz especially helped me through the process which wasn't an easy one as the sales process had to be restarted two times before the sale was completed.
Landlord
23rd Sep 2023 (1 year ago)
K Starman
Recently sold our property and bought our new one with the team as Frank Innes and they were great. Especially Karan and Elllis who are both professional and went over and beyond what was expected of them to push our sale along due to solicitor hood ups. They were always just a phone call away and always happy to help
Seller
22nd Sep 2023 (1 year ago)
L Noble
It would have been 5 stars, but they're not the cheapest estate agent we had quote for the sale. That said, I liaised with Karan Singh pretty much throughout and he was excellent at keeping me up-to-date given that I was almost 2 hours away from the property being sold. When the first sale failed, through no fault of the agents or myself, they were quick to advise me on next steps and re-advertise.
Seller
18th Sep 2023 (1 year ago)
B Nichols
Kelly and the team did a great job at marketing my property and found a great tenant. Easy to work with would recommended.
Landlord
14th Sep 2023 (1 year ago)
Y Hamed
Perfect letting agents and amazing customer service, especially Alexandra. Can't thank her and her team enough.
12th Sep 2023 (1 year ago)
E Dobson
Really happy with the level of support and professionalism from the Frank Innes team, especially Kelly in the Lettings team who managed my apartment for many years and was always helpful and understanding. Thanks again Kelly!
Landlord
8th Sep 2023 (1 year ago)
E (Lainey)
Ellis has been brilliant from beginning to the very end. Communication skills excellent and his sense of humour.
Thanks Ellis and the team at Wheeler Gate.
Would recommend!
21st Aug 2023 (1 year ago)
E Mosby
We have recently sold our property and purchased a new home. Karan Singh supported us through the process and was professional and supportive throughout it all, keeping us updated and chasing any queries for us as they arose. Thanks for everything Kaz, I will miss our weekly chats!
Seller
1st Aug 2023 (1 year ago)
C Jones
I have recently just purchased my first home through the central Nottingham Frank Innes branch (33 Wheeler Gate). My estate agent was Ellis Harrison-Willder who was personable and acquiescent throughout the experience and always happy to chase on my behalf to ensure progress was being made on my purchase.
Buyer
17th Jul 2023 (1 year ago)
C Cooke
Awful service, roped us into a 13 month contract when we agreed 10 months. Slow to help with issues in the apartment and backed the landlord with any repair requests lived without a working washing machine or cooker, flat had broken door handles the lot. Awful agency. Never got the deposit back.
Tenant
30th May 2023 (2 years ago)
H Harling
Review for 33 Wheeler Gate, Nottingham NG1 2NA.
Absolute 5* rating for this agency. From beginning to end all I received was a courteous, professional and diligent service. Each member of staff I dealt with were very kind and helpful. Our agent was Karan Singh and I cannot express how thankful and grateful I was to have dealt with him for this house purchase. An enormous thank you to Karan and the team in Nottingham. I will definitely recommend and revisit their services in the future.
Buyer
17th May 2023 (2 years ago)
PMisha
Our apartment recently started using Frank Innes, and the service so far has been very disappointing in comparison to the previous service. Communication is extremely slow, if you need to fix anything it takes ages, even if the issue is urgent. Really wish my apartment would discontinue using FI.
Landlord
28th Apr 2023 (2 years ago)
C Plackett
Helpful and professional staff
13th Apr 2023 (2 years ago)
D Hadji
Alison at Frank Innes amazing, kept me informed all the way through. Thanks to Lauren for recommending. Highly recommended and would use again if needed.
17th Feb 2023 (2 years ago)
M twamley
Had a shocking time trying to buy a property from Frank Innes. From day one it was like fighting an up hill battle, made to jump through hoop after hoop. Key information withheld, though I was advised this was not their fault so that's fine then! Honestly I would 100% recommend not bothering to approach them if you are looking to buy a property, save yourself a load of stress and try another agent.
Buyer
28th Jan 2023 (2 years ago)
A Sopena
I am renting a house in NG3 with them and the service from them it is awful. I have been complaining two years for humidity, dump inside of the house and the roof is broken. The sinks are leaking.Every time that I call they just saying the Landord has approved the repairings but the contractors are busy to repair them. They asked you to chase the contractors when it should be their job. The worst thing is like the contractors advised the they did the job, when clearly they didn't turn up. They didn't even check with us if it was done. The washing machine is broken and after all this I contacted with the landlord and he said he accepted to repair it however no one turn up to repair it. It is a nightmare.
Tenant
24th Jan 2023 (2 years ago)
J Porters
Junkporters would love to take this opportunity to thank you & your client’s for using our recycling business.
Kind Regards
Jane
23rd Oct 2022 (2 years ago)
P francis
Be careful to give any holding deposit to them because they will try to fail you for the verification of reference. Once you fail in verification they didn't refund any holding deposit. They making a lot of failed verification and earn money this way. Very careful to dealing with them.
Tenant
20th Sep 2022 (2 years ago)
J Camm
I am a Landlord and Frank Innes Nottingham provided a 'Find a Tenant' Service. The fee was very competitive and there were no surprise hidden costs eg extra charges for references. I was quoted a set fee for what I specifically wanted up front and this is what I paid. A good number of prospective tenants looked at the property and a tenant was soon found. There were the few inevitable and unavoidable complications but these were resolved quickly without delay. Kelly responded very quickly to my e mails and took the time to explain queries I had clearly and carefully to me. Kelly dealt with nearly all the letting process and I had the same point of contact throughout meaning there were no confusions having to explain things to different people with the associated potential to get things wrong. I have had problems with previous estate agents but the whole process went smoothly with this branch of Frank Innes. I would recommend for honesty, integrity and a fast and friendly service. Thank you. John
Landlord
17th Aug 2022 (2 years ago)
F D'souza
I was introduced to Frank Innes Nottingham by my daughter who has been using their services for over 3 years.
All the staff I have encountered have been extremely pleasant and professional.
It is now a year since I have been using FI to fully manage my flat, through their letting service, and I cannot praise them enough. During this time, which can often be an anxious time, Kelly in particular has been an absolute pleasure to work with. She always explains everything in detail and makes things easy to understand and stress free!
She has always promptly responded to my emails and efficiently dealt with my queries.
I would highly recommend FI and will continue to use their services in the future.
Landlord
16th Aug 2022 (2 years ago)
M Banham
Great service and dedication, positive relationship builders. Highly recommended... super lettings staff
30th Jun 2022 (2 years ago)
I Misailidis
Really helpful and polite staff, ready to asnwer my questions and help me with whatever I needed. Especially the help from Lia Shaw was invaluable, I would easily recommend Frank Innes for renting a property.
20th Jun 2022 (2 years ago)
J seaton
Frank Innes have looked after my rental property since 2012. It’s a very professional service. The staff have been so helpful -especially Kelly Ashurst, who has always been very helpful, quick to pick up a problem & respond positively- a really pleasant person to deal with, & super efficient. Thank you for making my whole letting experience a great experience!
16th Jun 2022 (2 years ago)
Anonymous Landlord
Frank Innes have managed my rental property since 2012. All the staff have been so helpful & polite. I would particularly like to say a massive thank you to Kelly Ashurst, who has been my main contact for several years. She is always so helpful, polite & quick to respond in a very professional way. Now that I intend to retire from being a Landlord, I do wish Kelly, Ali, all the Alison’s, Lois, Dylan & everyone else at the Nottingham office all the best for the future.
Landlord
16th Jun 2022 (2 years ago)
A Rockliffe
The team at Nottingham have been brilliant during what has been a very traumatic process with various problems thrown at me over the sale period. They have always advised and informed in a friendly and practical manner and I would not hesitate in recommending them. I have had to continually make contact with additional issues raised by my ongoing purchase and they have kept their patience and always been at the end of the phone. I am so glad I chose them for my sale.
13th Jun 2022 (2 years ago)
A Almujhim
literally the worst staff, they are all so extremely rude, take ages to respond and will ignore all your emails/calls if they can.
23rd May 2022 (3 years ago)
D S
This has been my second time selling with Frank Innes and it's been a pleasure as always! Quick turnaround of approximately a week from initial valuation to live on the market, and around 40 viewings were booked in with offers and an accepted offer after 2 weeks. The communication was excellent and overall a fantastic and easy experience.
Seller
10th May 2022 (3 years ago)
S Unitt
I had a bit of a problem property and had been mucked about by a previous buyer from another agency.
I approached Frank Innes and was assured there would be no problem selling my property.
After a buyer fell through, again, a white knight buyer came along through Frank Innes and now I've sold my property and living in the home of my dreams in the countryside.
Seller
10th May 2022 (3 years ago)
Ben
Kelly at Frank Innes is the sole reason why I have kept my apartment managed by Frank Innes. From the moment she came round to offer her help to manage to the the present day she has always been available to talk. Pragmatic and super knowledgable. Thanks Kelly.
Landlord
7th May 2022 (3 years ago)
W forbes
I was having trouble selling my late mother's home, but was lucky enough to meet Alison Pallister from Frank Innes. She was more than helpful and above all very knowledgable about the situation I found myself in. Within a couple of weeks the house had been sold at the exact price she believed it could achieve, and the solicitors she recommended were brilliant too. I can't praise Frank Innes and especially Alison, highly enough.
Thanks for all your help Alison, it's much appreciated.
Seller
29th Mar 2022 (3 years ago)
A Ahmad
Thanks to all the staff in Frank Innes Nottingham for your professionalism and friendly communication especially Kim Watkins and Lauren for the step by step assistance in renting out my property. It is not my first positive experience and it won’t be the last surely.
Landlord
7th Mar 2022 (3 years ago)
S Ajmal
Brilliant team at Nottingham - Emily and Alison
The team at Frank Innes have been amazing, especially Emily and Alison from the Nottingham branch. They were always friendly. Accommodated various viewings at short notice. Even arranged for the keys to be delivered to a nearer branch for me to pick up. Will definitely recommend. Well done!
28th Feb 2022 (3 years ago)
R M
We are immensely grateful for Emily who was invaluable throughout the pre-sales und the conveyancing procedure. Emily paid close attention to all of our requirements. Our requirements were pretty specific and Emily drew a property to our attention that met all of our expectations. It took about 8 months to close on a deal that was devoid of the usual impediments, because the solicitors lingered around for way too long. If Emily hadn't chased up on them all the time, completion would have probably taken even more (!) time. Emily is an outstanding sales negotiator.
Buyer
27th Feb 2022 (3 years ago)
M Pryce
Frank Innes was recommended to me by a friend who had previously used them and they helped me in the selling of my grandfathers property. I first met the very helpful Will who went through the house selling process with me then other members of the Nottingham team took over and kept me regularly updated throughout the whole process, especially Emily Climpson who was fantastic. The team did all the work contacting solicitors back and forth and took away the stress and hassles of property selling. Overall a great experience and would definitely use again.
Seller
23rd Feb 2022 (3 years ago)
P Allen
Do not rent from this agency! Unless you want to go bald, I’d suggest not using this agency. They are money hungry, unresponsive, rude and overall just horrible. If you’re having issues with your apartment they will ignore it. This caused me to take my money (not all because they are vultures) and leave. Overall, they’re the worst people I’ve dealt with in my life! Avoid at all cost.
Tenant
11th Feb 2022 (3 years ago)
N Brunton
Whilst we had extremely poor service from the solicitors, The Frank Innes team, and in particular Emily, was absolutely brilliant . As we all know, buying and selling can be extremely anxious experiences, but I have to say that she more than compensated for the complete lack of communication from our conveyancer. She was extremely helpful, friendly, efficient and informative and fought our corner well. Were Emily and her colleagues able to be trained in the legal side of things, and this involved no conflict of interest, then a Frank Innes Nottingham experience would be a very pleasant one !!!
Seller
11th Feb 2022 (3 years ago)
M Rahman
My experience of Frank Innes agency was great really friendly and helpful staff both on the phone and in person quickly to deal with inquiries and queries faced on the process of purchasing a house overall I'm satisfied in the customer services they have provided.
Buyer
9th Feb 2022 (3 years ago)
P Porter
Used Frank Innes to sell mothers property after meeting William and discussing service and options along with meeting other companies but his was best presented.
The office staff form here on took over and the service was excellent form the team with arranging viewings, talking to buyer, chasing solicitor and they were in constant contact with myself on updates.
Would certainly use again and recommend
Seller
8th Feb 2022 (3 years ago)
W Chan
Thanks to Frank Innes and the excellent service provided by the delightful estate agent Alison.
She’s always helpful and nice.
I would love to recommend Frank Innes to anyone who need to rent or buy a house in the future.
I am sure that you will have a lovely home through Frank Innes.????
17th Dec 2021 (3 years ago)
M M
Delighted to work with James Darby, very happy with their services, thank you!
15th Dec 2021 (3 years ago)
L Lonsdale
Alison and Cassie have been a dream to deal with when Selling my house. They always are at the end of the phone and go above and beyond to help. Thank you ladies.
Seller
13th Dec 2021 (3 years ago)
P Venn
Kept informed at every step of the way, both Alison and Cathy were brilliant. I'd not hesitate to engage with them in the future for buying or selling a property.
13th Dec 2021 (3 years ago)
A Kazanos
Mould everywhere, terrible customer service, miss leading advertising and abundance of issues with the property.
4th Nov 2021 (3 years ago)
Z Lusk
mould everywhere, oven, fridge, ventilators and toilet all broken, couldn't even be bothered to provide a shower curtain in a 'furnished apartment' 2 months in still nothing repaired. wouldn't use these lot if they offered me a free apartment and I was homeless
Tenant
1st Nov 2021 (3 years ago)
P Mason
Poor dishonest uncaring unprofessional do not do any business with this office. The manager works under a false smile. They're part of Countrywide and then it gets worse. STAY CLEAR
28th Oct 2021 (3 years ago)
A Bahrain
I moved to work with James Darby from a different estate agent and I was so pleased with the fast and smooth service. I will definitely be staying with Frank Innes in Nottingham from now on
24th Oct 2021 (3 years ago)
J Lai
Had good experience renting a property from Frank Innes. Robyn and the team have been helpful and efficient. Thank you.
Tenant
11th Oct 2021 (3 years ago)
B Smith
I have just sold my property through Frank Innes and have been very impressed with the whole team. Emily Climpson has been very responsive and helpful throughout the whole process on both the phone and email. I’d really recommend them, especially Emily, as the process has been straight forward and as stress free as possible
Seller
11th Oct 2021 (3 years ago)
D Bagshaw
The whole process was handled very well indeed. Alison Pallister was on hand when needed and dealt with matters in a very professional and sympathetic manner. A really good experience. Thank you
8th Oct 2021 (3 years ago)
Anonymous Homeseller
The whole process was handled very well indeed. Alison Pallister was on hand when needed and dealt with matters in a very professional and sympathetic manner. A really good experience.
Seller
8th Oct 2021 (3 years ago)
L Kyriakou
Do not trust this company, they take advantage of tenants.
Tenant
28th Sep 2021 (3 years ago)
K Ch
This agency scammed me; I was not able to view the property due to covid issues and I moved into the property and found it disgustingly dirty/uncleaned, the bed was broken, dining table was broken, faucets were broken, front door handle was broken, had no warm water to shower for 3 months (as they wouldn't respond) and overall were very unprofessional and rude. I did receive a video of the property before moving in but they've well hidden all these issues. I had a terrible experience as a tenant, of which I had to then speak directly to my landlord for all of my issues of which he was unaware of. I would not trust Frank Innes again for renting a property.
Tenant
28th Sep 2021 (3 years ago)
S Treacy
Purchased a property in Nottingham through Emily Climpson.
Emily was excellent, very professional and kept me updated throughout the process. I am not the easiest person to deal with at times but Emily was always a pleasure to speak to and kept the process on track. She worked hard for both the buyer and seller which is very rare in estate agents these days with most agents only working for the seller. It was a refreshing change. I would not hesitate to purchase through Emily at Frank Innes again.
Buyer
17th Sep 2021 (3 years ago)
D pritchard
Do not whatever you do rent a house with this organisation as agents. They support the landlords over and above the tenants. They ignore all reports of problems with the house done through the app.
We reported a collapsed ceiling and nothing was done. The rubble remained on the floor for about 3 months rendering the bedroom unusable.
It took them and the landlords 9 weeks to replace a oven that did not work.
I have never experienced such appalling customer service and lack of general kindness and manners in my entire life.
Tenant
7th Sep 2021 (3 years ago)
L T
Selling my property with Alison Palister. All dealings went smoothly and she was able to negotiate and advise the best options for myself. Friendly and approachable member of the team. Would definitely work with Alison again.
Seller
21st Aug 2021 (3 years ago)
J Blessed
DO NOT GO WITH THIS COMPANY!!! THEY WORK WITH LANDLORDS WHO THREATEN TENANTS AND DO NOTHING ABOUT WHEN QUESTIONED BESIDES ASKING YOU TO FILE THE ISSUE ONLINE - IF I COULD GIVE THEM 0 STARS I WOULD
AVOID THEM AT ALL COSTS!!!
THEY ARE NOT GOOD PEOPLE
Tenant
10th Aug 2021 (3 years ago)
S K
Takes details but never calls back for viewings !
30th Jul 2021 (3 years ago)
Z chilink
They promised to sell my house within 5 weeks. They did it in 2 at a price that matched the valuation higher than the average the other estate agents had for my property! Great team too!
Seller
16th Jul 2021 (3 years ago)
N Tainton
If I could zero stars I would. Shambolic company. Ever since my tenancy switched to Countrywide/Frank Innes Nottingham the service (if you can call it that) has been abhorrent. Unprofessional &biased staff, no duty of care to tenants whatsoever.
I am currently pursuing my 2nd ombudsman complaint, having received compensation for the 1st one. Says it all really! Thankfully moving out of the property and to a better agency. Avoid at all costs!!!
Tenant
14th Jul 2021 (3 years ago)
H Morris
Excellent support, especially from Alison Pallister, from beginning to end.
30th Jun 2021 (3 years ago)
N Lee
Generally good customer service, especially the lettings branch manager, Kelly, who has been just exceptionally amazing and helpful.
Landlord
28th Jun 2021 (3 years ago)
J Mhamdi
Had the most positive experience purchasing my home through Frank Innes. Emily was amazing and was on hand every step of the way and made the whole process less stressful. Highly recommended
Buyer
28th Jun 2021 (3 years ago)
I humphrey
Kelly, Alexandra. Ocean are quick, easy to deal with and have done a good job in letting 1 complete house and 4 rooms in seperate houses since X.mas.
Am pleased to be dealing with them.
IH.
Landlord
6th Jun 2021 (4 years ago)
H Gataora
An Excellent and professional service from Start to finish with selling my property. Thank you, always responding on time and keeping me updated. Highly recommend Frank Innes.
Seller
1st Jun 2021 (4 years ago)
M Lam
Alexandra has been so helpful and professional. They have made our move so stress free, quick and easy!
30th Apr 2021 (4 years ago)
S Cooper
0 stars.
Do not trust their zero deposit scheme.
They will go through the place with a fine tooth comb once you leave and try to charge upwards of £200 for cleaning of stuff that comes well within ‘acceptable wear and tear’ they find ingenious ways to con you out of money since the government banned them for charging a grand to print a piece of paper.
If you’re a landlord you might be thinking... great! My property will always look fantastic!
Nope, my landlord felt so awful about how we were treated that he reembursed us the money Frank Innes stole and he’s had to do the same for previous tenants. He has also received threats of violence in the past as Frank Innes wash their hands of customers they have screwed over, even blocking their numbers as other reviews have said.
Read the good reviews and read the bad reviews. Which ones seem more genuine...
Tenant
19th Apr 2021 (4 years ago)
G Tsangaris
We would like to thank the team at Frank Innes ,very professional from start to finish on our sale of property, a special thanks to Alfie for pushing the sale through and tackling all enquiries necessary, definitely would use again on future sales and purchasing.
Seller
8th Apr 2021 (4 years ago)
B W
Very impressed by the service offered as would be and now actual tenants. Started well with Kath showing us three apartments over the weekend and offering constructive advice on properties and procedures. The application, checks and a further visit were all attentively handled by Ocean, who was always available and focused on getting things done. She helped push through the contract in a short time and with no fuss- offering a great service to tenant and landlord alike. Indeed, support continued even after we signed the contract, which is very reassuring. I felt they went the extra mile and wouldn't hesitate to do business with them again. Recommended.
Tenant
20th Mar 2021 (4 years ago)
M Gillingham
The staff were very helpful throughout the process, making our move stress-free and easy. Ocean dealt with our move and was extremely friendly and helpful, always replying to our questions rapidly and making us feel like valued customers. We will definitely use Frank Innes again for future renting.
Tenant
11th Mar 2021 (4 years ago)
N Littlewood
So I've recently started purchasing a house through Frank Innes and the responsiveness and pace of their service has been fantastic. Elliot in particular who has been handling my purchase has been very quick back to me and has even be dealing with my emails on a Saturday. Good service!
Buyer
13th Feb 2021 (4 years ago)
N Baker
Our experience with Frank Innes has been brilliant and Alfie and Vanessa have been great. When we called about a viewing for a property, Alfie got us in to view it straight away. The staff were very professional and responsive to all of my questions and queries and they were always happy to help. I would recommend dealing with Frank Innes.
10th Feb 2021 (4 years ago)
T Granville
Kelly and her team have done a phenomenal job letting my properties. I'm not used to an agent being so responsive, proactive and friendly - a pleasure to deal with!
Landlord
2nd Feb 2021 (4 years ago)
F Byrne
This is the first time we’ve let a property and were unsure what to expect, however, the service we received from Kelly and her team was amazing. From the initial evaluation right through to completion, she provided great advice and support. She is very responsive to any questions and was able to secure a new tenant promptly and efficiently. Kelly has a very calm, friendly and reassuring manner and made the whole process a great experience. Thank you so much!
Landlord
28th Jan 2021 (4 years ago)
EndDuchenne
Honest and efficient service from Vanessa, with a rapid sale at a fair price. Whenever we had queries relating to progress further down the chain, Vanessa responded promptly and worked hard to ensure we received factual information. Very happy with an efficient sale. Thank you
Seller
28th Jan 2021 (4 years ago)
R Daruwalla
As we are in another lockdown I feel obliged to write this review. I wish to advise anyone who is considering renting a property through Frank Innes not to sign a contract without conducting an in-person viewing, and to insist on having any comments made about the state of the property in writing before signing or paying anything. The customer service is friendly and helpful when things are going well but be assured that when conflict arises, the landlord is prioritised and valued more highly than the tenant.
Tenant
23rd Jan 2021 (4 years ago)
D Fouracres
I'm not the largest customer Frank Innes Nottingham has dealt with but I was treated as one! The service was excellent and puts the competitors in the shade. I have to single out Vanessa who went above and beyond to help me. Thank you!
20th Jan 2021 (4 years ago)
A Luzuriaga
Very good customer service and pleasant to work with.
I definitively recommend this Estate agency.
20th Jan 2021 (4 years ago)
J Yelloly
Vanessa at Frank Innes Nottingham was very helpful, always calm and friendly. Alfie was very helpful too when we needed to visit the shop. Thanks both for helping make this stressful process, less stressful - much appreciated :)
20th Jan 2021 (4 years ago)
N Dawes
Great service, in particular Ocean was very responsive and helpful!
8th Jan 2021 (4 years ago)
R POUNDER
We chose Frank Innes to handle the sale of our house based on our experiences with them concerning the purchase of another property. Our sale turned out to be dogged with complications and took far longer than we were anticipating due to a problem buyer. But we have to say that the staff at this branch of Frank Innes were absolutely excellent in their efforts to get the sale done, liaising on a very regular basis with all the parties involved. When the sale finally did complete their delight was as palpable as our own! Estate agents often get a bit of stick based on the conception that they don't do a lot to gain very well from the sale of a property. However in our case, we are quite happy to say that they earned every penny.
Seller
8th Dec 2020 (4 years ago)
N Richards
Fantastic service from all the team I mainly spoke to Sofia Vanessa and Chelsea who regularly kept in touch throughout a difficult process due to COVID delays Always helpful and professional I felt they were really working hard to get the sale through Thanks to everyone
Seller
25th Nov 2020 (4 years ago)
H Stewart
My recent rental move was overseen by Beth and she ensured that, from enquiring to moving in, it was quick and hassle-free. Because of her efforts and expertise (alongside the help I received from the other ladies that I encountered at Frank Innes Nottingham), I felt confident with my property choice and reassured that both the flat and myself were in safe hands.
Beth and the branch were extremely responsive, especially considering the current pandemic, and more than willing to help with any queries I had, despite them sometimes falling on days-off or out-of-office hours. I felt respected and valued as a client the whole way through and am satisfied with the service provided.
Tenant
25th Nov 2020 (4 years ago)
C Matthews
Vanessa, Penelope, Chelsea and Sofia were brilliant throughout the sale of my flat in Nottingham. This was a very difficult and long conveyancing process, and by far the most stressful period of my life, made worse by the lack of responsiveness from my solicitor (I chose to instruct a Frank Innes/Countrywide one for convenience but would advise against it). Vanessa kept in touch constantly, and went the extra mile to make sure I was informed and kept in the loop from start to finish. Overall, a fabulous service from the Nottingham Sales Team.
Seller
24th Nov 2020 (4 years ago)
J Young
Completed a purchase with the assistance of Penelope at the Wheeler Gate branch. She and her colleagues were efficient and responsive, despite pandemic circumstances. We had a long-drawn out purchase because of the pandemic and they were patient, understanding and helped guide us to the finish line!
Buyer
24th Nov 2020 (4 years ago)
J Smith
Beth was very helpful in getting us moved in, always responded quickly and always kept in contact with us and kept us updated.
Tenant
22nd Nov 2020 (4 years ago)
D bff
Beth at Frank Innes was awesome with assisting me relocate a friend in need. After specifying our requirements, Beth swiftly offered rental properties that met the requirements and budget. Going the extra, extra, extra miles, contacting us out of hours and on days offs ensuring our questions were answered clearly and promptly. Genuinely appreciated and made to feel like a valued customer. Thank you. ???? ??????
Landlord
21st Nov 2020 (4 years ago)
J W
I'm absolutely made up with the sales service provided by Frank Innes. Vanessa for my initial meeting and queries. William for taking photos and the floorplans. But most importantly Sofia who negotiated the price I wanted, kept me informed and updated every step of the way. Her quick response times, professionalism and communication is first class. I cannot fault any part of my selling experience and would recommend to everyone, including friends, family and colleagues.
Seller
18th Nov 2020 (4 years ago)
S Hinai
very professional, the letting agent was very helpful
Bethany white helped alot and make our move in process easy
Landlord
12th Oct 2020 (4 years ago)
G Downham
Staff were very helpful especially Bethany who helped us move in where the total move in process was only about 4 days from viewing the property to move in which was great!!
Tenant
8th Oct 2020 (4 years ago)
Y Poppy
Helped move quickly to a house during the pandemic were very lovely to speak too and helped with any queries.
Good letting agency with good communication skills which seems to be hard to come by. Would recommend.
Thanks Frank Innes!
Landlord
6th Oct 2020 (4 years ago)
C Delfino
Recently sold my house with Frank Innes. Compliments go to Penelope who assisted with the move answered all my queries throughout and made it easy as possible as my mother doesn't speak much English and me living abroad. I was updated regularly. Would recommend Frank Innes.
Seller
5th Oct 2020 (4 years ago)
O OKAFOR
It's a good letting agency. Anna Platten and her colleagues were quite helpful and reliable
Landlord
29th Sep 2020 (4 years ago)
S Tv
Excellent service! I loved working with Ocean and Georgina! I had a very smooth and straightforward rental and move-in process. Strongly recommend to prospective clients
Tenant
10th Sep 2020 (4 years ago)
E Keville
OCEAN PEACHMENT IS A GEM!!
We moved with Frank Innes over the end of lockdown. Even throughout the recent climate Ocean was completely on the ball with everything we needed, nothing was too much. 100% the best experience with an estate agent I've ever had. Moving is stressful but she made it as easy as it could be to get everything done.
Thankyou so much!
11th Aug 2020 (4 years ago)
S Moto
Very helpful estate agents, both Kelly and Abbie have been extremely helpful and communicative throughout the process of getting the flat, and the property itself is in good condition as advertised by the lettings agency.
Tenant
10th Aug 2020 (4 years ago)
I Rodriguez
Ocean Peachment and the rest of the Nottingham Frank Innes team have been really caring and helpful with our moving, specially in the middle of the pandemic. The arrangement of the property viewing was fast, they provided us with a detailed tour of the property and answered all our concerns and questions. They also were keen to fix imperfections of the property before our moving and provided with a detailed inventory which facilitated the first house inspection. Since day one, we have been in regular contact with the team, especially with Ocean Peachment, which helped and speeded the paperwork, facilitated signing the tenancy agreement, answering all our questions and keeping us informed. In addition, they provided immediate contact details with the landlord which made the communication easier. So far, we had an amazing experience with Nottingham Frank Innes and we strongly recommend them.
Tenant
10th Aug 2020 (4 years ago)
TheMjl64
Ocean and Kelly were very professional and helpful. Quick to respond as well.
9th Aug 2020 (4 years ago)
G Bowick
Kelly at Frank Innes did a great job in securing tenants for our property in Nottingham city centre. The requirement arose during the Covid shutdown and was managed very effectively during difficult times. Ultimately excellent tenants were secured and have now moved in!
Landlord
29th Jul 2020 (4 years ago)
U a
Impressive service from Penelope at the Nottingham branch - very tenacious, very responsive and was crucial to progressing the deal particularly with lethargic solicitors on both sides! Would definitely recommend
14th Jul 2020 (4 years ago)
A D’Ubaldi
Our experience with this agency, and more specifically with Kelly, was definitely the best we had so far! we moved in a new Apartment in the centre of Nottingham last year, and never encountered any problem at all regarding the house, the move in process, and most importantly the move out process. The agency and the landlord even allowed us to end our contract early as being international students during the coronavirus emergency we needed to leave the UK early. Kelly assisted us from the beginning til the end of the tenancy, always being ready to help whenever I had a question. Definitely an agency people can trust!
Tenant
8th Jul 2020 (4 years ago)
E Massey
Have had an amazing experience so far with Frank Innes. Not only have they been on the ball from day one when we first messaged them about a valuation but we went from online to SSTC in just a week which was completely and delightfully unexpected.
They've been fantastic at answering all my questions, keeping me informed and just overall being fabulous at their jobs; particularly Sofia, Penelope, Vanessa and Will. I want to especially point out and thank Sofia for going the extra mile as she's been awesome at speedily helping me get hold of certain documents and chase things even though usually these aspects take a couple of days. It has made a huge difference to our lives going forwards.
I had found it a difficult decision initially to decide on what estate agents to choose but I am so pleased I chose Frank Innes and would heartily recommend them.
Seller
7th Jul 2020 (4 years ago)
A Adel
Jessi Pabla was the best, she is quite helpful. Actually, she gave me her personal address and I went to her home to collect the keys as I moved in during the weekend. Thanks Jessi
Tenant
3rd Jul 2020 (4 years ago)
J Mckenzie
Nottingham Frank Innes were very helpful with every aspect of the move. Ocean Peachment helped ensure we had everything we needed for a swift and stress free move and was always very responsive in answering any questions we had throughout. Would definitely go through Frank Innes again.
3rd Jul 2020 (4 years ago)
W Raby
Kelly made the move really straightforward and communication was fantastic ????????
25th Jun 2020 (4 years ago)
L Hitchcock
Had a great experience with Frank Innes. My partner and I were able to move into a flat really quickly, Ocean Peachment was very responsive to any queries we had and made to whole experience a breeze. Would definitely move through Frank Innes again!
Tenant
11th Jun 2020 (4 years ago)
K Wadsworth
As a landlord I'm very disappointed. They found me a tenant but the tenants were not properly informed and were unhappy with the house. I am left dealing with unhappy tenants and it is not the tenants fault. We both feel we've been given a sub par service. Luckily both myself and tenant are reasonable, otherwise this would have been a nightmare.
Landlord
8th Jun 2020 (5 years ago)
F Coulson
Having been a contractor for Frank Innes Nottingham for a while now I would happily recommend Georgina as a friendly and professional member of staff. She answers any queries in a timely manner and is always helpful and positive.
11th Mar 2020 (5 years ago)
R Yates
I Used frank innes to sell my house. An incredibly professional and efficient service from start to finish. They kept me informed of progress throughout the process and solved any issues quickly. I would recommend them without reservation. Thank you.
Seller
10th Mar 2020 (5 years ago)
M B
Fantastic office! Ran by a brilliant manager Kelly. I was looking for an investment property and although I didn’t buy through them they found me a tenant within 3 days!!
Landlord
27th Feb 2020 (5 years ago)
E Dobson
Very happy with the service I received from the sales team with Sofia, excellent communication and very efficient. Highly recommend!
Seller
26th Feb 2020 (5 years ago)
S Al-faheemie
Trash service, liars, con artists best way to describe Frank
25th Feb 2020 (5 years ago)
G Thomas
Thanks to Louise Irving, Penelope Kokinnou, Vanessa Simpkins for all they have done for this never ending sale! I also want to say how wonderful Kelly Ashurst and Kim Watkins have been with the letting side. Through the whole process I have felt as if it is being handled by experts and always know that everything will be completed properly. Cheers all :)
25th Feb 2020 (5 years ago)
J Friel
I have bought and sold properties through Frank Innes. Most recently, sold, and have achieved a good price for my property, at a reasonable flat rate 'commission' fee, and with a great service.
They work hard for the customer and client, and they are always able to answer questions. Would recommend them.
Seller
24th Feb 2020 (5 years ago)
J Ioannou
Great office and great staff! Sofia is my absolute Fav! i usually only deal with her :)
19th Feb 2020 (5 years ago)
? ???????
Brilliant and efficient service and friendly staff (especially Louise, Vanessa and Penelope) who were very cooperative when purchasing my 2 properties through them! Would definitely use them again!
Buyer
19th Feb 2020 (5 years ago)
H SOORAN
Fast service and Helpful staff through out the process, Definitely Recommendable.
18th Feb 2020 (5 years ago)
H EB
I have recently bought a property through Frank Innes Nottingham and have been very impressed with their service. The property was not yet on the open market but because I had my requirements registered with them, Sofia called me as soon as they got the instruction and I got the chance to view it straight away. Being a first time buyer, I have found it quite scary but Sofia and Louise have gone above and beyond to make the process run as smoothly as possible. They have kept me up to date with each process and Sofia has put herself out to accompany me to the property when I’ve asked which sometimes has been after working hours. The mortgage adviser Jack Daniels has been great with getting me a mortgage that has exclusive first time buyer rates with £750 cash back which has helped me towards my solicitor costs. He also has kept me regularly updated with each step of my mortgage process and the surveys. Thank you!
Buyer
18th Feb 2020 (5 years ago)
L Johnson
Frank Innes offer a very professional and yet personal and helpful service which was much appreciated as I live abroad. The sale of our property was very smooth and I received regular updates of the status of the sale.
Seller
15th Feb 2020 (5 years ago)
E L
We were the sellers of a property in Nottingham and chose Frank Innes as our estate agent. It was a complicated move, due to unforeseen issues but we were very happy with the service we received, right from drawing up the particulars through to completion. Their communication was professional, they were quick to respond and friendly throughout the process, which was much appreciated. Louise Irving in particular was a star, but everyone who answered the phone to me or was involved initially also did a great job.
Seller
3rd Feb 2020 (5 years ago)
E AWUKU
I was particularly impressed at the prompt response and willingness to offer advice and support. Jessica Cranmer was my agent and made my property rent quiet fast and easy when I first moved to Nottingham
Tenant
17th Jan 2020 (5 years ago)
S Jandu
The staff at Frank Innes have been very professional in their dealings and given me an excellent service. I am full of praise for the staff who kept me informed of the proceedings along the way towards the completion of the sale.
A big thank you.
Sarwan Singh Jandu
Seller
8th Dec 2019 (5 years ago)
B Cassidy
Anna from the Nottingham office was a delight to deal with. She kept me well informed about what was going on with viewings and my application and things couldn't have been smoother! Keep up the good work.
3rd Dec 2019 (5 years ago)
M Longa
5 star support, always ready to help, I recommend this company
employee Anna Platten thank you so much for everything if all people were like you everything would be more easier
Thank you very much once again I am extremely grateful
27th Nov 2019 (5 years ago)
T Snaith
Great staff, good service and got the job done.
Don't use the Countrywide legal service though, they are slow and inefficient
26th Nov 2019 (5 years ago)
C Baker
Louise Irving has been exceptional and provided us with a first class service. The sale of our property has been a long, drawn out process but Louise has kept us fully informed at all times. I would have no hesitation in recommending Louise at Frank Innes, Nottingham to anyone. Thoroughly professional and charmingly good natured at all times.
Seller
26th Nov 2019 (5 years ago)
A Bedi
Good service. Pleased with the overall process
15th Nov 2019 (5 years ago)
K JEONG
I recently spoke with Ms. Anna Platten from Frank innes estate to find a new room and saw some very nice rooms. She was very friendly and provided a variety of information. In addition, she was quick to respond to our questions. This was very different from the our past lettings we had contracted before. Frank innes and Anna Platten is impressive.
If you want to get a very nice and cozy room in Nottingham, it is highly recommended to contract with her and Frank innes! here! Trust me ;)
In addition, this property and she is very friendly to international students.
14th Nov 2019 (5 years ago)
J 88
I recently purchased a property through Frank Innes Mapperley branch and was impressed by the level of service provided. I received regular updates throughout the process without any prompt and Alison and Cassie went over and above chasing the seller on my behalf where the sellers solicitors were slow to respond. I received a professional and friendly service at all times and as a first time buyer looking for a quick sale, Alison and Cassie made the process much easier.
Buyer
12th Nov 2019 (5 years ago)
C Nwosu
My experience with Frank Innes with my recent purchase has been excellent. I felt supported through the process from the viewings, to emails to phone calls were all handled professionally and efficiently. Any concerns I had was addressed asap. I want to personally thank Penelope, Louise Irving and the Gentle man (Cannot remember his name), that did the viewings. I look forward to doing more property deals with you guys in the future.
Buyer
11th Nov 2019 (5 years ago)
A Videos
Very good and professional ????????????
8th Nov 2019 (5 years ago)
J Whitehouse
Rubbish service and terrible upcoming staff
8th Nov 2019 (5 years ago)
R Sparks
Were super good at chasing the solicitors to keep things moving during in my recent house purchase.
Buyer
7th Nov 2019 (5 years ago)
E Walker
Cannot recommend Frank Innes highly enough. The staff are super professional, always answer the phone / return calls when asked. Have chased our (overly complicated) chain and kept everything together with regular progress updates to all parties. Would definitely use them again. Special mention goes to Penelope and Louise who have been absolutely fantastic with both of our sales.
Seller
7th Nov 2019 (5 years ago)
Ruqayya
My first time renting an apartment was made so much more simple by Frank Innes. The staff always followed up with a phone and made my interest a priority. I was attended to by Kim Watkins and she was so friendly and kind. Talked to me in a way that made all my worries about renting go away. She was more than willing to make sure that I didn’t lose the property by quickly alternative ways to make sure that everything went smoothly when a problem arose. My apartment search was stressful but as soon a I found this agency I felt confident that they would help and they did! Thank you Kim!
Tenant
30th Sep 2019 (5 years ago)
K Abawag
As a student and a first timer in renting from an estate agent who isn’t just for students, I am very pleased and happy with their customer service. They had a quick turn around to move me in after desperately seeking accommodation very last minute.
I was dealt with by Kim Watkins who made this process even easier! She explained every step very clearly, ensured that I provided the correct requirements and was quick and willing to answer any questions I had in a friendly and professional manner. Although I had issues with my guarantors, they didn’t give up on me until I could finally meet the requirements.
I can’t recommend this estate agent enough! They definitely saved me for my 3rd year at University.
Tenant
24th Sep 2019 (5 years ago)
D Arya
A brilliant service through and through. Kelly and Kim have been absolutely fantastic at helping find and secure my lovely new rental home. Very lucky to have found Frank Innes Estate agents in the nick of time! Looking forward to renting with this agency for years to come. Thank you Kelly, Kim and team!
Tenant
23rd Sep 2019 (5 years ago)
O X24
Again, Frank Innes and the Letting Team have done a superb job. They know the market and certainly get the best deal - quickly. I can not recommend them enough. Fantastic service
1st Aug 2019 (5 years ago)
C Whittlestone
Kelly Ashurst at Frank Innes Nottingham
I bought a property in Hockley House, Nottingham approximately ten years ago and it has always been managed by the Frank Innes company.
Over the last few years, Kelly Ashurst has been my contact at the company and has directly managed the property for me in the most professional and conscientious manner. Even if there are no issues, maintenance problems or arrangements for new tenants and so on, Kelly will keep in touch and telephone periodically to check if everything is to my satisfaction and to ask if anything needs attention or I have any questions, just to ‘touch base’. I am really impressed with her outstanding management style. This is very important to me as I live in another part of the country, far away from the rental property.
Kelly inspires my confidence that any problem or issue that arises will be dealt with speedily and efficiently and that I will be kept informed throughout the process to its resolution. Also, Kelly’s advice has been invaluable in circumstances where I lack understanding of some of the processes or situations that can arise from renting a property or relating to tenants.
Kelly has always been very sympathetic and understanding about any concerns I may have, happy to give detailed explanations without using company jargon, especially relating to formal documents, which makes a huge difference to my understanding. Her communication skills are second to none.
Kelly has a confident and friendly telephone manner which always makes me feel she is enthusiastic about helping me. In addition to this, and most important to me, when she says she will do something she always keeps her word.
I am delighted to write this review. Kelly is a wonderful ambassador for the Frank Innes company and I would recommend her without hesitation to anybody who wants a truly professional and personal service from somebody who is enthusiastic and passionate about making sure their clients receive the very best support and advice possible.
Landlord
19th May 2019 (6 years ago)
M Baldwin
On behalf of Mr and Mrs Pascoe:
We are getting in touch to thank you all at Countrywide/Frank Innes for all your help, hard work and patience over the years, particularly during the last year as we have gone through the process of selling our property.
In particular, we wanted to take the time to thank Kathryn Naughton, Pauline Guthrie and Thomas Tidy for all their hard work and help they have given us over the years, especially this last year. We really do appreciate the time you have dedicated to answering all our questions and pointing us in the right direction.
Thank you again to Kathryn, Pauline, Thomas and the whole team.
We highly recommend Frank Innes.
Seller
7th May 2019 (6 years ago)
H Tailor
It was an Excellent and Efficient service. I was was able to have continuous communication and updates. I was also sent videos of the property and was able to move into my new property really quickly. The whole service was very professional and convenient for me. All the staff were very friendly and especially James Stretton who was so helpful and made my move so much more easier.
Tenant
3rd May 2019 (6 years ago)
G Moore
Worked with the Frank Innes letting team since May 2018, and I have always found the team to be helpful and responsive. Would definitely recommend Frank Innes Nottingham if you are a landlord.
Landlord
14th Mar 2019 (6 years ago)
V Sawant
It was a non traditional process requiring professional approach to secure the property.
Prompt and expert service from Kim helped to achieve this wonderful result. Definitely recommend their service.
12th Mar 2019 (6 years ago)
S Wilkinson
I was very impressed with the service I received at Frank Innes, Kim Watkins was excellent always at the end of the phone if I needed her for anything very friendly, knowledgeable and made the process so much easier nothing was too much trouble.
28th Feb 2019 (6 years ago)
A Almazyed
Excellent, quick service! I managed to move into my new property in only 1 week. I was sent emails throughout explaining the process and what I need to do, and was updated regularly of the application progress. All staff were very helpful but special shout out to Kim Watkins for speeding up my application! 10/10 would deal with them again.
Tenant
22nd Feb 2019 (6 years ago)
K Dalbik
Just moved in with the help of Frank Innes. Staff were helpful and professional especially Kim Watkins, she was on top of things and provided great support and help.
Tenant
12th Feb 2019 (6 years ago)
A BENN
Perfect agency and an even more perfect agent called James. He managed to make our move to the UK very smooth and without any hassle. We'll definitly be recommending him, very friendly, patient and professional. James went the extra mile and made everything go super well! Thanks!!
7th Feb 2019 (6 years ago)
T Pinder
I viewed multiple properties and eventually rented a flat with Frank Innes at the start of 2019. Their customer service stood out compared to other agents in the area, and they kept me updated daily during the let-agreed phase (mainly due to the landlord complicating things and almost cancelling the process, which was stressful).
Many thanks to Kim and Kelly for all the hard work!
Tenant
1st Feb 2019 (6 years ago)
A G
This agent is beneath contempt. Ridiculously expensive. Don't use them and certainly check reviews. Remember that many companies use astroturfing to place false good reviews and, as computer experts, we can see them but we were in a hurry and didn't check beforehand.. On Friday afternoon, my brother viewed a property to let at £950 pcm in Mapperley. He paid a £400 Reservation Fee and was told there would be a further £2,000 to pay before moving in. All day Saturday, the property was still available to view. On Sunday, the property finally had "Let Agreed" on it but the rent had gone up to £1,100. First thing on Monday, my brother withdrew his application and was told that the £400 could not be refunded as they had initiated the referencing process. (I don't know how or when?!) Later on Monday, they phoned my brother back to say that because he did not have 1 year of proven income, he would have to pay the entire 6 months rent up front. My brother had been in an accident and was unable to work until starting a contract in Bristol (no problem renting there) prior to this new contract in Nottingham. Today, Tuesday, the property is still listed as "Let Agreed". Don't let these people take your money unless you are prepared to lose it despite their own bad practice.
Tenant
29th Jan 2019 (6 years ago)
M timson
Review of Kim Watkins @ Frank Innes - Nottingham City.
Letting agents can complicate things sometimes, But Kimmy has always made my life simple as a landlord. she delivers a service which is consistent with that of an experienced agent. She understand the needs of a landlord in terms of all the required paperwork that relate to the tenancy and the accounting side of things - she is relentless in being the first to let my empty units and is happy to handle my straight talking with my tenant profile. Every tenancy has ran smoothly using this agent, and that's down to Kimmy herself and keeping the complications out of my sight. No question Frank Innes are exceptionally driven to secure new tenancies quickly and efficiently.
Landlord
16th Jan 2019 (6 years ago)
B Radford
Rebecca and the team have been letting a block of 43 flats for us on Canal Street for the last 10 months. During this time I have been impressed with their professionalism and dedication to finding us high quality tenants in the minimum amount of time. This has resulted reducing our void periods and reducing lost rental income.
Their positive, can do attitude has been instrumental in our success in Nottingham.
I have, this week, instructed another Frank Innes branch to act for us in Ashby de la Zouch based purely on the service we have received from the Wheeler Gate office.
If you are serious about letting your property then I would highly recommend that you use them.
Landlord
6th Dec 2018 (6 years ago)
A Brown
Really lovely, friendly, helpful staff. Nothing is too much trouble. Kim made renting our flat out with them very easy. Help was on hand with the new landlord license. Thoroughly recommend using Frank Innes, Wheeler Gate both as a landlord and a tenant.
Landlord
3rd Dec 2018 (6 years ago)
G Chippendale
I simply can not rate the customer service, efficiency and professionalism highly enough.
I was re locating from Manchester with a very quick turn around and lots of pressing factors to consider, I dealt with Kim Watkins at the Nottingham Branch and it was thanks to her that we were able to move as quickly as we could with zero hiccups.
30th Nov 2018 (6 years ago)
B Garland
As a landlord with several properties I have worked closely with Frank Innes Residential in the Nottingham office for many years. In that time I have always found all members of their team to be unfailingly friendly, welcoming and efficient; always prepared to go the extra mile if ever necessary.
Landlord
21st Nov 2018 (6 years ago)
R Services
I would like to say a big thank you to the team at Frank Innes, especially Kelly, for all their help in getting my flat let quickly and hassle free. Having been let down by other agents and left with an empty flat for several months, I had been concerned that I might need to sell but after talking things through with Kelly, she was confident they could help. After our initial meeting last week I have had regular updates and feedback and now I have new tenants moving in this weekend! Highly recommended. Thank you again!
Landlord
16th Nov 2018 (6 years ago)
C Pegg
All of the team were really friendly and helpful but a special shout out must got to Frankie who was excellent! A big thank you to all of the team for making the sale of my house as easy and stress free as possible. I wouldn't hesitate to use this branch again.
Seller
7th Nov 2018 (6 years ago)
J Groggins
Tom and all the team were a massive help when I sold my house with them. I got a great sale price and they kept me informed all the way along. Was reassuring knowing they were doing everything to keep the sale on track.
Seller
2nd Nov 2018 (6 years ago)
B Barrett
BEWARE!
We used the Mapperley branch and took on a very 'tired' house and were lied to from start to finish. The landlord fenced off a section of the garden and started building work with plans to attach a new house to ours. We were eventually evicted and the landlord hasn't started any building works but finally managed to replace all windows, doors, finally removed all of the bricks, glass and rubbish from the garden after two years of asking and refitted the boiler and kitchen.
Liars, con artists and theives.
Tenant
26th May 2018 (7 years ago)
L Eila
I'm shocked , I need to pay 400 £ to stay in this house also 360 £ for some kind of fees , and also 525 first month deposit which one has been paid already lol , they don't won't me to leave this house until they will find new people ....Also I was standing for 10 min , no one wasn't talking to me and because I just want to move out lol .. That's why I want to move out because they want you to pay for everything, it's not even written in my contract ... I'm shocked , soon I will ring my solicitor what to do ..!!!!
Tenant
3rd Apr 2017 (8 years ago)
V Vrioni
Worst communication ever. They never call you back although you have been trying to contact them for ages. They don't deal with your requests as they are always busy. Totally unprofessional and completely unacceptable
27th Mar 2017 (8 years ago)
R Hearn
Frank Innes (Wheeler Gate) were superb in helping us find an apartment in Nottingham, and I cannot recommend them enough. We were moving back to Nottingham from Italy with a small baby, and Frank Innes, particularly the excellent Sophie, made this stressful process a lot easier. Unlike any other letting agent that we encountered, they allowed us to view various properties via Skype, and as such we were able to view a number and finally choose a wonderful place. They were patient, provided excellent, honest advice. Through no fault of Frank Innes at all, we encountered a couple of obstacles on the way, and Sophie handled and helped us around these in a highly professional and efficient manner. Sophie was simply brilliant, as were all of the staff that we encountered, and we cannot thank them enough for helping us find our perfect apartment in Nottingham.
Landlord
19th Feb 2017 (8 years ago)
M Alissa
Very bad maintenance and recommend any person to avoid dealing with them as the flat ceiling have collaped since 3 months and they never come for repairing.
15th Nov 2016 (8 years ago)
F Agbesanwa
I bought a house through this estate agent. They made the process very easy and were always quick to respond to queries- would highly recommend.
Buyer
28th Sep 2016 (8 years ago)
S Beastall
I have used Frank Innes for 4 years for finding tenants for my rented flat and they have done a great job at keeping it fully occupied during that time.
This year I decided to sell the flat and for many reasons it was a very complicated and difficult property to sell.
I had 3 offers pretty soon after it went on the market which all fell through as sellers couldn’t get a mortgage on the property.
The staff at Frank Innes didn’t give up or lose heart (as I did) they continued to market and promote the property and eventually found me a buyer. They also managed to get a mortgage for the buyer against all odds.
I am so delighted with the service I received from the whole team. Helena Jones the manager is stupendous and a real professional. She was very committed to finding me a buyer and a pleasure to deal with.
Jack Winfield did most of the viewing and handled one to one early negotiations with potential buyers. What a super star he is! He kept up communications with potential buyers out of hours and even on his day off. He kept me informed every step of the way and was always two steps ahead of me during the negotiations. A very professional and committed young man. If ever I start up an Estate Agency, I will be poaching him!!! :) Watch out Helena!!! :)
Seller
14th Sep 2016 (8 years ago)
K McDonald
I rented a flat through Frank Innes and the whole process was very easy and straightforward. Kim was great from start to finish, even staying really late one Friday to move me in before the weekend. Everything was communicated to me promptly, and any issues were quickly resolved. I'd thoroughly recommend Frank Innes to anyone looking to rent - definitely the best letting agent experience I've had!
Tenant
13th Jul 2016 (8 years ago)
G P
We are really pleased with Frank Innes Lettings, they are a great team who have managed our properties for many years and are always ready to assist with queries and quick to resolve any issue that occasionally may arise.
Landlord
12th Jul 2016 (8 years ago)
mat
We are landlords in Nottingham and various other cities around the UK. We have work with Frank Innes now for over 3 years and cannot recommend their professional and friendly service which has been without fault. They are particularly helpful in giving advice for properties which might need some new ideas on marketing or furnishing to achieve a good let and also help out landlords in researching new buildings in which to purchase. Excellent.
Landlord
6th Jul 2016 (8 years ago)
A Busurca
I had a very bad experiency,becouse I have booked a viewing for a house in Nottingham on Rossington Road for Fri.23th,4p.m.,confirmed by text,and after 1 hour still nobody came and despite I left some messeges let them known about this situation nobody have called back...my trip to come for this appointment is in total about 50miles...shame on this agency named Frank Innes...be aware when doing bussines with them...
24th Jun 2016 (8 years ago)
A Alayed
Very good service, friendly staff
12th May 2016 (9 years ago)
D thompson
Great service! Very helpful and Kim was really lovely and friendly.
4th May 2016 (9 years ago)
A Taylor
Fees at least double those of their competitors and a fee to move in on a Saturday.
Unbelievable abuse of their negotiating position in relation to tenants.
12th Feb 2016 (9 years ago)
G Parry
Excellent experience dealing with Frank Innes Nottingham branch. Took less than 4 days from turning up in a new city to picking up the keys to a great flat. Dealt primarily with Kim, communications were prompt and helpful at all times. No complaints, would definitely recommend. Amazed at some of the reviews on here; if you turn up knowing what you want and have everything in order, they get the job done the way it should be done.
Tenant
1st May 2015 (10 years ago)
Tysonnist
I would give this company 0 stars if I could. Absolutely appalling service to loyal tenants of over 1 year.
Charging us over £400 to change a tenant on the contract when two of us where staying the same and then an extra £55 reference fee.
Terrible customer service, leaving 3 weeks to respond, we even think they blocked our mobile phone number!
Please do not use this company, there are so many other better letting agents than Frank Innes. If I was a landlord I would be disappointed with how they treat there tenants.
Tenant
11th Mar 2015 (10 years ago)
K jones
I'm not a fan of letting agents but these cowboys sink to whole new levels. Let properties that are actually marked as dirty on the inventory report, carry out essential paperwork on day they should be using keys leading to 4 hour wait, say they have cleaned property and fixed faults when they haven't, give keys to properties which have multiple spot lights not working, take away mattresses leaving new tenants nothing to sleep on.. This is all on the first day of a tenancy..... I look forward to hearing what else goes wrong! They may get lots of praise from happy home owners after a sale but if you looking for a lettings agent I recommend you go elsewhere!
Landlord
1st Sep 2014 (10 years ago)
H honest
This is the WORST estate agent I have ever came across, PLEASE Stay away from these people. Response time is very bad, absolutely incompetent , brochures wrong lies a lot, measurement in accurate... and they greedy agents, with no moral values.
they sale to who ever pays more, no moral values. STAY AWAY.
Harry
19th May 2014 (11 years ago)
P groves
No response only incompetence
7th May 2014 (11 years ago)
N Stanton
The absolute WORST Agents I have ever come accross!!!! Do NOT use these people. They are totally incompetent. We were tenants and thankfullly we had a good relationship with our Landlord; we had lots of issues go wrong and they never returned our calls so we ended up always going straight to our landlord which meant he was paying them for doing sweet FA. They tried to get us to pay extra 'Park Rates' that they said we owed. I questioned this and they misquoted the contract to me. I had to get my solicitor involved before they finally backed down and agreed we did not have to pay. Whenever we contacted them, they never returned calls and just fobbed us off. Whenever they contacted us, it was 'URGENT' and we were supposed to drop everything to meet their agenda. Upon our move out inspection, I took the day off work to be there. They never showed up or offered any apology. They took 3 months to return our deposit despite being chased and the fact that there were no issues. When I questioned this, they told me it took anything from '3 days to 3 years' quote by Dominic one of their staff. If you need more stress and headaches in your life, by all means choose this agency. Otherwise try ANYONE else.
Tenant
23rd Aug 2013 (11 years ago)
J L
From finding the right house to customer service, I have found the Frank Innes Nottingham branch extremely helpful. The staff at the Nottingham branch are polite and have aided us in finding a great place. They were very friendly and always replied e-mails and returned calls efficiently. Their service charges are reasonable and not extortionate like some of the other estate agencies I have dealt with.
The only qualm I had is that I found the maintenance line difficult to reach and they were very slow and haven't gotten back to me since I contacted them. Fortunately, its a very minor issue! Overall, definitely a recommended service!
Tenant
6th Aug 2012 (12 years ago)
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