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  1. Home
  2. Frank Innes - Mansfield
Frank Innes - Mansfield Logo

Frank Innes - Mansfield

Opens tomorrow at 9:00am
4 Market Street, Mansfield, Nottinghamshire, NG18 1JQ
If you’re searching for an agent to ensure your sale runs smoothly, look no further. Our team at Mansfield are experienced professionals, and will manage the whole process from the initial property valuation to marketing, legal services and completion.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Frank Innes - Mansfield Reviews (191)

Have you used this agent?
  1. 88% 5/5 Stars
    88%
  2. 1% 4/5 Stars
    1%
  3. 2% 3/5 Stars
    2%
  4. 2% 2/5 Stars
    2%
  5. 7% 1/5 Stars
    7%
All (191)
Seller (47)
Buyer (19)
Landlord (22)
Tenant (35)
General (68)

Anonymous Homeseller

5/5 Stars
I would just like to thank Amber x ebony for taking care of everything for me... Read more
Seller
17th Jan 2025 (20 days ago)

Anonymous Tenant

5/5 Stars
I’d recommend Frank Innes to anyone looking for accomodation. Their service is exceptional- very kind, reliable & efficient staff. Excellent communication , giving updates about the progress of the application all the way! Keep up the standard Frank Innes, Erin Mason & team - thank you!... Read more
Tenant
30th Apr 2024 (9 mo. ago)

M Makaay

5/5 Stars
I will personally like to thank Michelle Jarvis for taking out time to guide me and put me through the letting process. Very polite and swift when attending to the need of the new tenant. Cheers... Read more
Landlord
11th Jan 2024 (1 year ago)

B Francis

5/5 Stars
Very helpful in getting me moved into my first property, very professional and friendly. Quick and efficient in the process! Can’t thank Michelle enough for all the help and support!... Read more
Buyer
11th Jan 2024 (1 year ago)

M young

5/5 Stars
Micheal Eames at Frank Innes Mansfield was an absolute star.Nothing was too much trouble and he was a steadfast guiding hand through both the selling and buying process.He went above and beyond ensuring each stage went seamlessly. Could not recommend highly enough.... Read more
Seller
11th Jan 2024 (1 year ago)

A kilgour

5/5 Stars
Would like to thank Michelle for her help through out the whole process of renting a property with Frank Innes. She was brilliant and communicating and make the process easy and simple. Thank you again. 5 star... Read more
Tenant
10th Jan 2024 (1 year ago)

A Odonnell

5/5 Stars
Corrine has been amazing.. kept me up to date and also promptly responded to any queries I’ve had. Would definitely recommend using Frank Innes. Thanks Corrine and your team for all your help.... Read more
10th Jan 2024 (1 year ago)

T Ironside

5/5 Stars
Have used Frank Innes, Mansfield and Sutton branches. Dealt with Kristy Kay. She is knowledgeable,helpful and professional. Highly recommend!... Read more
10th Jan 2024 (1 year ago)

C Wightman

5/5 Stars
I would like to personally thank the girls at Frank Innes Mansfield for all their help and support whilst going through a difficult time. They dealt with my case amazingly given the difficult task and kept me up to date with information when my insurance company failed us. I would highly recommend Frank Innes for future lets and sales due to their personal touch and care they provided myself and my family at such a difficult time.... Read more
8th Jan 2024 (1 year ago)

T Hurts

5/5 Stars
Very good experience with Frank inns as usual ,Tennant found very fast,staff very good and efficient as usual,thanks again for everything... Read more
Landlord
2nd Jan 2024 (1 year ago)

D BONSER

5/5 Stars
I can highly recommend Frank Innes to anyone looking to sell their property in the Mansfield area. Sarah is absolutely fantastic and her communication is faultless. I recently spoke to someone who was selling their home with Frank Innes, and they mentioned that they had spoke to a number of other Estate Agents in the area, but chose Frank Innes due to the professionalism and friendliness displayed by Sarah, which I can totally agree with. I have also found all the members of the team at Frank Innes to be exceptionally friendly and great at what they do.... Read more
Seller
22nd Dec 2023 (1 year ago)

Heather

5/5 Stars
I can’t thank Zoe Twells enough for everything she did and helped me and my partner with during the process of getting our house, she was absolutely amazing!... Read more
Buyer
21st Dec 2023 (1 year ago)

Latia

5/5 Stars
Was so happy with the service from Bethany and the girls. This is a couple of times that I’ve dealt with Bethany now and It’s always been great communication very professional and efficient, would highly recommend. We will definitely continue to use them in the future. Thanks from Mark & Latia ????... Read more
20th Dec 2023 (1 year ago)

A winn

5/5 Stars
1st class experience. Was kept informed in a difficult chain , Beth worked tirelessly chasing all parties. Great agent... Read more
Seller
20th Dec 2023 (1 year ago)

E Kohut

5/5 Stars
Beth was really helpful and kept us informed on the process of the house sale! Ebony was also very helpful over the phone.... Read more
Seller
20th Dec 2023 (1 year ago)

Anonymous Homeseller

5/5 Stars
Lovely friendly people, we would recommend Frank Innes every time.... Read more
Seller
20th Dec 2023 (1 year ago)

P TV

5/5 Stars
Beth Young went above and beyond during the purchase of our home, her chain chasing and updates throughout the transaction was very much appreciated! Thank you... Read more
Buyer
20th Dec 2023 (1 year ago)

A Hardy

5/5 Stars
Would highly recommend. Always returned telephone calls and emails very quickly. Wouldn’t hesitate to use them again. Beth in particular deserves a big thank you for everything she has done. Thanks to all of you... Read more
18th Dec 2023 (1 year ago)

R Rogerson

5/5 Stars
Beth is being so helpful, she has been so supportive and her communication and understanding is perfect. Beth is managing a stressful situation exceptionally well. Thankyou ??... Read more
16th Dec 2023 (1 year ago)

Anonymous Homeseller

3/5 Stars
I know it’s a difficult market for property sales at the moment , lots of similar properties for sale in and around Mansfield so it’s a buyers market . Frank Innes tried their best though .... Read more
Seller
13th Dec 2023 (1 year ago)

J Phillips

2/5 Stars
After a positive initial experience, things went downhill fairly swiftly unfortunately after particular staff member left the branch. The working relationship with countrywide is confusion and unhelpful (with countrywide themselves trying to send me a completely different tenancy agreement to what I signed in an attempt to get me to do maintenance that was not my responsibility), with myself as a tenant regularly fobbed off to the other and it being unclear who I should reach our to for certain problems. The branch seem unclear around their own policy for change of tenants/tenant vacating a property when the other tenant remained. I was left jumping through hoops, signing documents and paying fees for months after a tenant left, with no empathy to the situation at all. If I were to rent again I'd likely avoid Frank Innes for the above reasons.... Read more
Tenant
11th Dec 2023 (1 year ago)

Anonymous Tenant

2/5 Stars
alright , just was false advertisement from the outcome i.g didnt get holding fee back like i was told i was going too , so spent over £1000 just to move in and first months rent without being able to get furniture and groceries , work still being done on building wasnt informed until last minute & had me sign a form to let a stranger into my private living space. my first ever home for myself and from a experienced person i know has informed me i might have been led on and i should get my holding fee back as said from your office and i felt like i was forced to sing a form to let some stranger into my living space, therefore i give 2 stars & i disagree to letting someone i dont know into my home with my possessions at any given time.... Read more
Tenant
2nd Dec 2023 (1 year ago)

L Durrani

5/5 Stars
First class service from Sarah, absolutely superb. Everyone I dealt with at the Mansfield branch were lovely, would highly recommend. Thank you all for all your hard work!... Read more
9th Nov 2023 (1 year ago)

G bown

5/5 Stars
I can't thank the Mansfield team enough they selling my house and nothing is to much trouble and always willing to talk me threw everything thank you everyone... Read more
Seller
12th Oct 2023 (1 year ago)

E hazelton

1/5 Stars
The room I rented was a great room too small for my needs I started to struggle and wanted to end the tenancy contract early but unable to I was even willing to pay for the last 2 months of my tenancy upfront but got turned down... Read more
Tenant
22nd Sep 2023 (1 year ago)

C Shepherd

5/5 Stars
I’ve recently purchased my new home through Frank Innes Mansfield and the service was amazing. Michael Emson was professional and a pleasure to deal with. I recommend Michael and his colleagues to deal with your next home purchase.... Read more
Buyer
3rd Sep 2023 (1 year ago)

H Foster

5/5 Stars
Dealt with an agent called Zoe. She was extremely helpful and accompanied us on a viewing with the landlord and has been contactable throughout with ease. We recommend her service! A common sense approach throughout, we had made numerous applications with other agents for properties but always felt cast aside to wealthier applicants. Frank Innes accepted our interest and allowed us to apply straight after the veiwing and take the property off the market. Old school values really work! The rental market is competitive for larger families with so few properties, we are so grateful to Frank Innes.... Read more
Tenant
22nd Jun 2023 (1 year ago)

T Folland

5/5 Stars
Thanks to Corinne and Michelle in helping me secure a great let while also trying to sell via the sales team. Efficient, patient, helpful and polite. Keep up the good work... Read more
Seller
1st Jun 2023 (1 year ago)

C Jackson

5/5 Stars
I have recently just got a house through Frank innes was really impressed with how quick I got the keys & always kept informed with how the process of the house was going a massive thank you to Michelle & zoe for being so helpful with the whole process... Read more
Buyer
12th May 2023 (1 year ago)

E O'Connor

5/5 Stars
I would like to say a MASSIVE thank you to Michelle and Zoe for helping the move into my new flat stress free! I appreciate all their hard work. They really do go above and beyond and I’m so grateful to them for making this possible. I would definitely recommend to use Frank Innes.... Read more
Tenant
8th May 2023 (1 year ago)

R Kenmuir

5/5 Stars
Exceptional service from every individual of the Team at Frank Innes in Mansfield. They go above and beyond for their customers and deliver high quality service! I would like to say a HUGE thank you to Michelle and Zoe for assisting my partner with their move! I would highly recommend them to anybody who is looking to move in the area????????... Read more
8th May 2023 (1 year ago)

N Dalal

1/5 Stars
I would definitely never recommend Frank Innes, their lack of cooperation is embarrassing. I’ve only dealt with them once and if I could avoid buying a property from them I would avoid it like the plague. Definitely do not put your property on sale with them, I would not trust them at all. Very unprofessional... Read more
19th Apr 2023 (1 year ago)

C Dale

5/5 Stars
Can’t speak highly enough of Bethany at Frank Innes Mansfield who worked hard to make what was at times a challenging purchase process as smooth as possible. I’d also recommend their mortgage specialist Gerardo - both he and Bethany were helpful, professional and proactive throughout.... Read more
Buyer
13th Apr 2023 (1 year ago)

L crowther

5/5 Stars
We have had excellent service from Sarah Prest based at the Mansfield branch. She has been enormously helpful and professional and provided a 1st class service valuing our son's house and then marketing it and negotiating a good price. She has been very positive and pro active. Highly recommend!... Read more
Seller
7th Apr 2023 (1 year ago)

D Allsop

1/5 Stars
Not very good. Quite poor still waiting for property details promised last week !!?? 3 people I spoke didnt seem to know what they were doing... Read more
5th Apr 2023 (1 year ago)

J Sadler

1/5 Stars
We recently rented a property from Frank Innes and in the beginning they were flawless, responding to everything promptly and going out of their way to help us. We have now moved out of the property and are in the process of trying to get our bond returned and the service has turned into a complete nightmare. We are constantly chasing them and being passed around from person to person and no one will actually help or take accountable for it. Seems like as soon as they've got you as a customer you get cast aside.... Read more
Tenant
5th Apr 2023 (1 year ago)

C Cox

5/5 Stars
My wife and I appreciate every thing that Michelle did for us. by helping us be able to move our son Anthony from 1 property to another in 2weeks. We feel that she worked very hard at finding a property so quick, and sorting everything out for us. My wife Ruth and son Anthony could not believe it possible.... Read more
3rd Apr 2023 (1 year ago)

U Ogbeifun

5/5 Stars
The manager Zoe, is absolutely fantastic in her job role. Landlords and tenants are managed professionally and I am impressed with the services Zoe and her team offer. ????... Read more
27th Mar 2023 (1 year ago)

S P

5/5 Stars
We were considering selling our property but we were unsure if it was the right thing to do at this moment. We arranged for Frank Innes to come and value our property. Sarah contacted us to arrange the valuation. On the day, Sarah was amazing, she was friendly and professional. She was informative and fair in valuation (not over or underpricing compared to some on the current market) Sarah came with a portfolio of properties from around the area that have sold within the last 6 months due to the change in market to give an accurate idea of pricing. After explaining our situation, Sarah offered further advice regarding a mortgage broker based in the branch who has been able to source us a better deal and able to explore and explain further options available for us. Whilst waiting for the photographs of the property, Sarah prepared the brochure ready to get the property on the market speeding up the process, and also arranged for the negotiation team to attend to view the property to help in the future. So far during this process, Sarah and also Frank Innes Mansfield have been extremely helpful and faultless.... Read more
Seller
16th Mar 2023 (1 year ago)

? ??????

5/5 Stars
Me and my family were searching for a property for a long period of time. We struggled to fill applications, because we came from Ukraine in late January and had not enough documents. When we came to Frank Innes they from the beginning told us that it is possible to find a house and on the next day we went for a viewing. Our rental agent is Michelle, she is very kind and supportive. It is especially hard to work with foreigners, most of agencies rejected us by this reason. But she was patient with us through all this process and answered on all questions which we had. We immediately felt calm, because we can count on her in everything. She made all this process easy for us and took all the hardest parts on herself. We are very grateful to Michelle and Frank Innes for giving us this possibility to rent a house. We still receive help and support from them even after we signed our contracts. We write to her with any questions and she explains everything, so we, foreigners, can understand all our next steps. We highly recommend Frank Innes to everyone and people from Ukraine who struggle to rent a property. If you contact them, they will help you very fast and effectively. ??????? ? ?????????? ????? ???????????? ? ??????? ????? ???????? ?????????? ? ?????? ????????? ?????????? ??? ????????? ???? ?????????? ???????? ????????!!!... Read more
Tenant
9th Mar 2023 (1 year ago)

? ?

5/5 Stars
I came with my family to England not a long time ago and we were searching for a property for a long period of time. We struggled to fill application for a property, because we had not enough documents. When we came to Frank Innes, they from the beginning told us that it is possible to find a house, and on the next day, we went for a viewing. Our rental agent is Michelle, she is very kind and supportive. It is especially hard to work with foreigners, most of agencies rejected us by this reason. But she was patient with us through all this process and answered on all questions which we had. We immediately felt calm, because we can count on her in everything. She made all this process easy for us and took all the hardest parts on herself. We are very grateful to Michelle and Frank Innes tfor giving us this possibility to rent a house. We still receive help and support from them even after we signed our contracts. We write to her with any questions and she explains everything, so we, foreigners, can understand all our next steps. We highly recommend Frank Innes to everyone and people from Ukraine who struggle to rent a property. If you contact them, they will help you very fast and effectively. ? ? ??? ???'? ???? ???????????? Frank Innes, ???????? ?????? ? ????? ????????? ?? ???????? ???????? ? ??????. ???? ???????? ???????? ????? ??? ??? ?? ???????? ?? ???? ??? ?????? ? ???????????, ??? ??? ?????? ?????? ??? ??? ??????????? ????????? ?? ??? ???????. ???? ?????????? ??? ? ????? ?????????, ?? ?????? ?????????, ?? ????? ?????????? ?????????? ??, ?? ? ??, ??? ?? ?????? ?????????? ??? ??? ???????? ?? ????????????. We are so thankful to Frank Innes for their help and support through this hard process!... Read more
Tenant
9th Mar 2023 (1 year ago)

M Carroll

5/5 Stars
Me and my family were searching for a property for a long period of time. We struggled to fill applications, because we came from Ukraine in late January and had not enough documents. When we came to Frank Innes they from the beginning told us that it is possible to find a house and on the next day we went for a viewing. Our rental agent is Michelle, she is very kind and supportive. It is especially hard to work with foreigners, most of agencies rejected us by this reason. But she was patient with us through all this process and answered on all questions which we had. We immediately felt calm, because we can count on her in everything. She made all this process easy for us and took all the hardest parts on herself. We are very grateful to Michelle and Frank Innes tfor giving us this possibility to rent a house. We still receive help and support from them even after we signed our contracts. We write to her with any questions and she explains everything, so we, foreigners, can understand all our next steps. We highly recommend Frank Innes to everyone and people from Ukraine who struggle to rent a property. If you contact them, they will help you very fast and effectively. ? ???? ????? ?????????? ?? Frank Innes, ???? ??? ?????? ????????? ?????? ?????, ??? ?? ?????? ???????? ?? ??????, ?? ?? ????? ????????? ??????????, ??? ??????? ? ????? ??????????. We are very thankful to Frank Innes and awesome Michelle for everything that did and still doing for us!... Read more
Tenant
9th Mar 2023 (1 year ago)

Emily

1/5 Stars
Thought this was a good agency I take my old review back. Absolutely awful never responsed to emails or take ages. Countrywide are rude and just want to take money no matter the circumstances. Also accused me of not paying my rent when it was 3 days early they couldnt find the payment. Terrible place will never rent here again.... Read more
Tenant
9th Mar 2023 (1 year ago)

E Emmott

5/5 Stars
Loren has helped us massively with a 3 day turn around from viewing the house to a date to get the keys. She has a very helpful approach and is just a lovely girl, 10/10 would recommend!! Jack n Ellie... Read more
Tenant
22nd Feb 2023 (1 year ago)

A Ashekhi

5/5 Stars
Michael was very very helpful all the way through purchasing a property. Highly recommended... Read more
Buyer
22nd Feb 2023 (1 year ago)

A Tomkovica

5/5 Stars
It’s was a pleasure to speak with Loren today who was extremely organised and supportive moving forward with my letting application . Thank you ????... Read more
Landlord
21st Feb 2023 (1 year ago)

B Mcbain

5/5 Stars
We had been looking for a home for months with no luck but had a fab experience with Michelle! Couldn't have asked for a quicker, smoother process. So friendly, fast and helpful. She really prioritised our needs and understood our circumstances and acted quick and accordingly. We can't express in words how happy we are with Michelle and the help she provided us with! Very very big huge thank you Michelle everything is perfect couldn't be any happier???? xx... Read more
13th Feb 2023 (1 year ago)

R Broughton

5/5 Stars
A really professional service from this company, looked after well from day 1. When Sarah came to view my property she put me very much at ease, it felt like we had know each other years by the end of the viewing. The process so far has worked perfectly and seamlessly. :)... Read more
Seller
10th Feb 2023 (1 year ago)

E Odus

5/5 Stars
Thank you Michelle at Mansfield frank Innes. Love you guys. Great team at Frank Innes Mansfield.... Read more
8th Feb 2023 (1 year ago)

L Odumesi

5/5 Stars
Mitchell @mansfield is awesome! Always providing excellent service..... Read more
8th Feb 2023 (1 year ago)

B Shaw

5/5 Stars
Fantastic services from the team here sold out house within a week, could not be more happier would 100% recommend to anyone.... Read more
Seller
2nd Feb 2023 (2 years ago)

T Bates

5/5 Stars
Frank innes have been dealing with our rental properties for a few months now. Zoe is absolutely amazing, very professional and helpful, nothing is too much to ask. We are kept in the loop of everything that is going on and any issues are dealt with immediately. So glad we decided to use them for our rental properties. Highly recommend frank innes.... Read more
Landlord
1st Feb 2023 (2 years ago)

W Dalton

5/5 Stars
We contacted Frank Innes to sell my mother's house for us after she passed away. The sale was undertaken by Beth and Ebony from start to finish. It was a difficult task with me living in Oxford and my brother living in NZ. We also had probate to deal with. Beth kept us up to date with everything we needed to know about the progress of the sale from start to finish. Beth was very quick to get back to us even when she was out of the office. We cannot recommend Beth anymore than this. Thankyou.... Read more
Seller
31st Jan 2023 (2 years ago)

L Higgins

5/5 Stars
fantastic service - displayed interest in a rental property and a date for collecting the keys was achieved within the same day - easy process and every member of staff that i spoke with was friendly and easy to talk with - particular thanks to corinne and michelle... Read more
Tenant
31st Jan 2023 (2 years ago)

heroicvergil

5/5 Stars
Michelle was great to find us a new home ????... Read more
27th Jan 2023 (2 years ago)

L Metcalfe

5/5 Stars
Just completed a house purchase with FrankInnes, Beth was really helpful and patient. Nice People at office. Thank you Beth.... Read more
Buyer
27th Jan 2023 (2 years ago)

D Lacey

5/5 Stars
Had a few tricky things come up with the move but Michelle from Frank Innes was excellent and made the process much easier, would definitely recommend.... Read more
9th Jan 2023 (2 years ago)

K Allen

5/5 Stars
From past experience, I have a very negative opinion of estate agents but Frank Innes have definitely proved me wrong! They have been involved with my husband's property rental since he bought it and have always been friendly, professional and trustworthy. He put it on the market in January and it's been a long, frustrating 8 month process until it finally sold. Ebony, Beth, Hannah and Sam at Frank Innes Mansfield have all been superstars! They have advised us, kept us in the loop, got hold of solicitors when we couldn't and we have been very grateful for their support. Well done to the whole team for restoring my faith in estate agents! :-)... Read more
Seller
24th Aug 2022 (2 years ago)

R Singh

5/5 Stars
They are all really helpful, Hannah even came out on Sunday ( on her day off) to show us a house which we really appreciated it. Thank you... Read more
4th Aug 2022 (2 years ago)

M Phillips

5/5 Stars
Excellent service from Hannah and all the staff, everyone was very helpful, nothing was too much trouble, helped us with any issues or questions we had and always kept us up to date with every aspect of the sale of our house, we would definitely use them again if needed... Read more
24th Jul 2022 (2 years ago)

A Scott

5/5 Stars
Recently purchased a property with Frank Innes, i dealt with Hannah she was very helpfull, informative and kept me updated throughout the whole process.... Read more
1st Jul 2022 (2 years ago)

A Skalbania

5/5 Stars
Thank you so much for all your help throughout the years looking after our property renting it out. Special thanks to Ebony, Sam, Hannah and Beth for keeping in touch and sharing updates on the sale of the property this year. Success at last! I wish Frank Innes all the best.... Read more
Landlord
31st May 2022 (2 years ago)

R Toffeeman

5/5 Stars
I bought my house through Frank Innes and the sales progressor(Sam) was absolutely crucial in seeing through the sale. I had a very difficult buyer my end and my conveyancing solicitor was nothing short of disastrous. Sam made countless phone calls to solicitors, other agents and the vendors to see this sale through. Without him I honestly believe the chain would have collapsed. Superb service. Thank you... Read more
Buyer
23rd May 2022 (2 years ago)

R milburn

5/5 Stars
We chose Frank innes to sell our property after hearing positive reviews from other sellers, we needed a hassle free sale as we were emigrating overseas and had enough on with purchasing our other home, bethany went above and beyond to make this happen and kept in constant Contact with us and keeping us up to date.... Read more
Seller
17th May 2022 (2 years ago)

D Roguz

5/5 Stars
Fantastic service, always ready to go above and beyond. Our move was not straightforward, but Sam, Hannah, Ebony and the rest of the team were there when we needed them. A very sociable, hardworking and positive team. Thank you so much. Dot and Andrew. X... Read more
12th May 2022 (2 years ago)

E Coyle

5/5 Stars
Amazing service, the lettings team especially Emily went above and beyond to make a extremely stressful long distance move, from the southwest to East Midlands as smooth as possible. No question or worry was to much for them to handle with positive and friendly advice. Extremely happy with new home and the professional friendly support Emily provided.... Read more
Landlord
10th May 2022 (2 years ago)

L Keeling

5/5 Stars
It definitely wasn’t the most straightforward sale but the whole team at Frank Innes worked solidly and steadfastly to see the sale through. Huge thanks to Sam Claxton who put up with my many ups and downs and was always pleasant and personable (more than I can say for the agents dealing with the purchase). Wouldn’t hesitate to use them again. Thanks.... Read more
Seller
22nd Apr 2022 (2 years ago)

H Crotty

5/5 Stars
Completed on my sale last week. It wasn’t the most straightforward of experiences due to an unexpected issue with title deeds but Frank Innes made things as easy and painless as they possibly could. Always friendly, professional and efficient and reassuring when necessary. Whoever I spoke to was always lovely but Hannah and Ebony in particular always seemed completely on the ball, responding to queries promptly and helping with chasing wherever possible. I would use Frank Innes again and recommend them to anyone else selling in the Mansfield area. Thank you to everyone who helped with my sale.... Read more
Seller
5th Apr 2022 (2 years ago)

L Mclane

5/5 Stars
Have just completed sale of house and would like to thank all at branch for all their help always answering questions we had even when first buyer dropped out they were always there to help and advise a big thank you to Sam Claxton who really went out of his way to help us with all our enquires would definately recommend if you have a house to sell !... Read more
Seller
15th Mar 2022 (2 years ago)

M Drzymalska

5/5 Stars
Frank Innes was selling my house in January. Everything was going smoothly with them. Ebony and her team was absolutely wonderful and keep a touch with me on every stage. Massive thank you for Harmony and Sam for answering many of my calls ???????????? All the best guys.... Read more
Seller
2nd Mar 2022 (2 years ago)

B Haydon

5/5 Stars
We have recently just purchased our first property which was a daunting process but we used Gerardo through Frank innes mansfield and he went above and beyond for us! Talked us through the whole process and kept us updated at all times, would definitely reccomend to anyone.... Read more
Buyer
1st Mar 2022 (2 years ago)

N Skinner

5/5 Stars
My wife and I have recently completed a sale and purchase with the Frank Innes team in Mansfield and were blown away by the service we received. I am well aware that estate agents don’t always get the best press, so I will admit to feeling some trepidation as we embarked on the process of buying out new property and selling our old one. I am happy to report, however, that the service we received from the Mansfield team was absolutely first class. From putting in the initial offer to finally closing on the deal they were absolutely first rate. Samuel Caxton really did a tremendous job for us and was genuinely a pleasure to deal with. We were struck at first by just how accommodating he was in allowing us additional visits to the property when he was clearly busy with other matters. But he came into his own during and extremely stressful exchange and completion process where I seemed to have contact with him on a near daily basis. He really went above and beyond and showed a huge amount of patience and understanding as he guided us through what was happening and worked to unblock some very significant issues at the start of our chain which threatened to collapse the whole thing. By the end we was personally chasing up mortgage advisors and was actually more help than our own solicitor in helping to close the deal. Had we cheaped out on an online agent and not had Sam in our corner I really think the whole thing would have collapsed. So if you are wondering about the additional cost of using a 'proper' agent, don't be. You get what you pay for and we had more than our money's worth out of the first-rate Sam and his colleagues.... Read more
Seller
22nd Feb 2022 (2 years ago)

K Seaston

5/5 Stars
We sold a house through Frank Innes and I really don’t know what we would’ve done without their help and support. The house sale was delayed and sometimes the only communication we had was with the estate agent as the solicitor wasn’t as forthcoming. In particular Samuel, our contact, made sure he communicated with us on a almost daily basis, he reassured us, never got stroppy, always empathetic and nothing was too much trouble. Would highly recommend Frank Innes, our experience was a stressful one but actually made better by the regular communication.... Read more
Seller
19th Jan 2022 (3 years ago)

V taylor

1/5 Stars
Staff are useless I have ended up doing all the chasing. Even made a complaint to the manager via email and not even had a response.... Read more
10th Jan 2022 (3 years ago)

P WOODS

5/5 Stars
great service , thanks paul... Read more
16th Dec 2021 (3 years ago)

J povilionis

5/5 Stars
Lovely people to have business with.... Read more
16th Dec 2021 (3 years ago)

C Savage

5/5 Stars
I would highly recommend using Frank Innes Mansfield. I have dealt with Zoe Twells many times she is very friendly and approachable. Always willing to help and responds in a fast and reliable manner. Always willing to go the extra mile. Extremely happy with the service I have received over the years. 5 star. ??... Read more
16th Dec 2021 (3 years ago)

S Wilson

5/5 Stars
I’m wanting to thank the leggings team, in particular Corinne, who has been extremely helpful with us and our search for buy to let properties. Corinne has been very helpful in giving feedback for potential rental income and demand for properties we have been looking to buy. We have a couple going through the conveyancing process and we will definitely use your team to let out and manage these and all of our future purchases. The service we’ve received has been very impressive and I know we’ll receive a great lettings service going forward. Thank you... Read more
Landlord
14th Dec 2021 (3 years ago)

C McGuinness

5/5 Stars
This was mine and my partners first time purhcasing a house - So obviously everything was all new to us. Sam was extremely helpful and responsive in explaing and helping us through the process, He answered all our questions and was always on hand to help when something popped up! We were also reccomended to speak with Gerardo around Mortgage advise, who helped us through the whole proccess constantly making sure we were completely satisfied. Couldnt reccomend the team enough and they helped make sure everything was easy and stess free... Read more
Buyer
10th Dec 2021 (3 years ago)

J Summerell

5/5 Stars
I have been dealing with Ebony at Frank Innes as they were my sellers estate agent. Very responsive and on the ball, when they said they’d make a call they did and were very helpful in securing our purchase... Read more
Buyer
10th Dec 2021 (3 years ago)

T McGranaghan

5/5 Stars
Hannah and Gerardo have been excellent. Communication has been everything I would expect and both have gone above and beyond. Would recommend them to anybody... Read more
9th Dec 2021 (3 years ago)

K Francis

5/5 Stars
Can't fault the prompt and friendly service I received here. Emily was so helpful and explained everything in detail, as well as going out of her way to get things completed ASAP! Very much appreciated and would definitely recommend to others ????... Read more
17th Nov 2021 (3 years ago)

T Jones

5/5 Stars
This was a very straight forward purches for me. All the staff at Mansfield are great. Sam went above and beyond for us. We will definatly uses them when we come to sell.... Read more
Buyer
11th Nov 2021 (3 years ago)

C Turner

5/5 Stars
Very fast and efficient, especially Sam, he went above and beyond and really helped push my house move through as quickly as possible!... Read more
21st Oct 2021 (3 years ago)

A ellis

5/5 Stars
Frank innes Mansfield have been brilliant with absolutely everything when it came to finding our perfect home. Especially Emily who couldn’t help enough along with the rest of the team who made it possible for us to move in such a short space of time. After having bad experiences with letting agents prior to our move it has been a really refreshing experience and they have made everything so easy for us. So thank you again to Emily and the rest of the team !... Read more
Tenant
19th Oct 2021 (3 years ago)

W World

1/5 Stars
tried to totally rip me off for my deposit, having to go via the deposit protection scheme to get my money back. DO NOT TRUST WITH YOUR MONEY.... Read more
Tenant
11th Oct 2021 (3 years ago)

S Lawes

5/5 Stars
The Mansfield branch of Frank Innes were very helpful when assisting me with a property that I was managing in this area. They attended the property a number of times as requested for us, which went above & beyond their call of duty as an Estate Agent. Excellent service.... Read more
Landlord
11th Oct 2021 (3 years ago)

D Stone

5/5 Stars
Highly recommend!!!!!!! Recently rented a property from these and they are brilliant! Had the pleasure of dealing with Emily, who is absolutely lovely, professional and so, so helpful. She got everything done quickly and always there to answer any questions I had or have. If I could, I’d give 10 stars! Thank you so much Emily for helping us find our home!... Read more
Tenant
5th Oct 2021 (3 years ago)

M golubek

5/5 Stars
My overall experience has been very positive. Any questions we had were answered and nothing was too much trouble. The whole process was easy and helped keep stress to a minimum. I was contacted quickly to arrange viewings. Bethany was very helpful each time when I had any questions.... Read more
5th Oct 2021 (3 years ago)

G D

5/5 Stars
Really happy with the service from the Lettings team, dealt with Michelle, Emily, Corinne, Zoe and Kirsty and they all were all so helpful, they all answered my many questions promptly being a first time landlord and it was speedy service. Thanks all... Read more
Landlord
5th Oct 2021 (3 years ago)

J Wilson

5/5 Stars
Frank Innes Mansfield were very professional and helpful throughout the selling process. Sold the house very quickly. Answered queries quickly too. It was a very challenging time as the solicitors were slow which was due to stamp duty changes throughout the summer (2021).... Read more
Seller
4th Oct 2021 (3 years ago)

Y warning

5/5 Stars
I would highly recommend easy experience with the company . Michelle jarvis at the mansfield branch was brilliant keeping me updated every step making my home move stress free big thankyou... Read more
30th Sep 2021 (3 years ago)

A olding

5/5 Stars
Looked after by Emily who provided a great service, reassurance and was more than helpful :) Thank you!... Read more
22nd Sep 2021 (3 years ago)

A Hayden

4/5 Stars
My overall experience has been very positive. Any questions we had were answered and nothing was too much trouble. The whole process was easy and helped keep stress to a minimum. I personally hadn’t moved house before and found everything explained and more than enough information to get things sorted. I was contacted quickly to arrange viewings and with working full time with a commute they helped work with my availability.... Read more
14th Sep 2021 (3 years ago)

O Brown

5/5 Stars
Dealt with Emily throughout the move, absolutely amazing!! Helped me with everything and kept me updated throughout. 100% recommend... Read more
7th Sep 2021 (3 years ago)

M Ashley

5/5 Stars
Emily has been so kind and so helpful in the search for a place to rent. Very professional and always there if I needed anything a little star ?!... Read more
Tenant
7th Sep 2021 (3 years ago)

A Sludds

5/5 Stars
I would highly recommend using a Frank Innes Mansfield to anyone looking to buy or rent a property out. The team are professional, helpful and are always on hand if you need any advice or help. What could be a stressful process has been made easy and enjoyable by the high standard they all work to.... Read more
31st Aug 2021 (3 years ago)

J B

5/5 Stars
Frank Innes have been brilliant from the valuation to sale of my property. Chris came to value my house and was so helpful and informative everyone i spoke with in the office was so helpful and professional my house sold in under a week and i had so many viewings booked in they really know the market. I have to say a special thank you to Beth who was brilliant from start to finish she kept me up to date and got the solicitors moving when things slowed down. Thanks Beth for your updates and keeping things moving first class service... Read more
Seller
20th Aug 2021 (3 years ago)

T Abolarin

5/5 Stars
I am happy I got a place to live in just one week of contacting them. There was no delay of whatsoever. Thank you Michelle Jarvis. You are very good at what you do.... Read more
Tenant
13th Jul 2021 (3 years ago)

T Mutonono

5/5 Stars
Excellent... Read more
17th Jun 2021 (3 years ago)

I Yatar

5/5 Stars
As a first time private tenant, I couldn’t be more pleased with Frank Innes Mansfield. Emily from Lettings is just fabulous. She’s responsive, informative, reliable and just so friendly! I feel very fortunate to have such a great agency caring for me and my first home. I highly recommend letting from Frank Innes!... Read more
Tenant
14th Jun 2021 (3 years ago)

R Page

5/5 Stars
We dealt with Lewis who was incredibly professional and had excellent knowledge on the property we viewed. Although the property wasn't right for us in the end, if we ever needed the services of an estate agent again we certainly wouldn't hesitate to request to deal with Lewis specifically.... Read more
10th Jun 2021 (3 years ago)

M Schumacher

5/5 Stars
Pleasantly & positively surprised by the professionalism and genuine thoroughness. Possibly the first lettings agency in my renting history which ensured it was a fair process for all three parties: myself, the landlord and the agency. As opposed to many agencies which simply take your money, hand you the keys and leave it at that. Frank Innes even provided a ‘welcome pack’ and the fabulous Emily spent her precious time to run me through each document! Speaking of Emily, she was extraordinary. Very responsive to my surprise, whether Email or phone. At first I was a little worried about issues with my documents, but regardless, Emily had been supportive and reassuring. Very easy to work with and knows what she is doing! Fantastic of the agency to also look into cleaning the property before my arrival; fresh smell of paint is always welcome. Not many agencies would professionally clean the property before my arrival. Great experience so far.... Read more
Tenant
7th Jun 2021 (3 years ago)

P Mawston

5/5 Stars
More than happy to recommend the staff at Frank Innes, Mansfield for all of their help in finding my new home! From the moment I booked the viewing with the Lettings Negotiator, a lovely lady named Emily Riley, to the signing of my Tenancy Agreement, everything went smoothly and I was kept very well informed by her at each stage of the process. The opportunity to get in touch to ask questions was always encouraged and the professional and friendly attitude of not only Emily, but all of the staff in the office was second to none. Many thanks indeed ????... Read more
Tenant
7th Jun 2021 (3 years ago)

J Pilace

5/5 Stars
We have had an amazing experience with Frank Innes. We dealt with Samuel and he was brilliant, always answering quickly, very friendly ans polite. Rest of the team was also great! Recommend them for a stress free transaction and professional service! 5 stars... Read more
28th May 2021 (3 years ago)

H Beal

5/5 Stars
Danielle Rawlinson has been absolutely fantastic with assisting alongside a very stressful transaction. Acting as the conveyancer in this transaction, myself and my clients feel she went above and beyond to get this over the line. Thank you Danielle!... Read more
20th May 2021 (3 years ago)

S Filizola

5/5 Stars
Our experience with Frank Innnes Mansfield was really positive. We received a SMS alert of a new property and when we rang to enquire about it, the agent Emily Riley was very friendly and promptly assisted us with everything. The process was easy and straightforward. Definitely recommend!... Read more
10th May 2021 (3 years ago)

C Mayhew

5/5 Stars
An absolute pleasure dealing with staff, very professional and friendly. I was anxious and rang at least 4 times a day to check on my application to rent and each call was never to much bother. Thanks so much to Michelle and the team!... Read more
Tenant
2nd May 2021 (3 years ago)

T Percy

5/5 Stars
Most helpful customer service from all in mansfield branch.10/10... Read more
22nd Apr 2021 (3 years ago)

S Percy

5/5 Stars
So far so good no issues with process- sam great help, contactable & explains any queries or questions... Read more
22nd Apr 2021 (3 years ago)

Cal

5/5 Stars
Approachable, good communication and realistic - led to quite a few viewings and offers, so all in all a good service - fingers crossed all goes through smoothly now ????... Read more
22nd Apr 2021 (3 years ago)

K Watkins

5/5 Stars
We are currently in the process of selling our house and Frank Innes team have been on the ball the whole time. Chris Lee who did our a valuation has been honest and extremely helpful with any thing we needed as have the rest of the staff. Very professional team and highly recommended.... Read more
Seller
22nd Apr 2021 (3 years ago)

P Phillips

5/5 Stars
We are currently in the process of buying a house through Frank Innes and they have been amazing throughout the whole process so far! Sam has such a great positive attitude - he's always on hand to answer questions and guide us through the process (as we're first time buyers we're pretty clueless regarding what's occurring). Everything so far has run so smoothly it's been a dream! Couldn't recommend them more.... Read more
Buyer
22nd Apr 2021 (3 years ago)

Brooklyn

5/5 Stars
I’d like to say a big thank you to Emily who helped me threw the entire process of getting the house I wanted she went threw all the steps and helped me thoroughly through everything and I’d like to say thank you. Best letting agent so far even sends you a text to help sort everything from gas electric council tax all utility bills. Thank you... Read more
Tenant
8th Apr 2021 (3 years ago)

A Callaway

5/5 Stars
We had a really positive experience recently when looking for a property to rent. Both Zoe and Michelle were extremely helpful and helped us find a property that exceeded our expectations! They were always on hand to answer any questions we had and have both gone above and beyond to help us in every way they possibly can. I would definitely recommend this company to anyone looking to use an estate agent in the future.... Read more
23rd Mar 2021 (3 years ago)

M Random

5/5 Stars
New tenants Started a new tenancy with Frank Innes recently, so far so good.. Emily and her team have been really polite, helpful and have kept us informed during the entire process, in particular as their was a delay in moving in due to the pandemic. Mr & Mrs Wells... Read more
Tenant
18th Mar 2021 (3 years ago)

D North

5/5 Stars
Definitely recommend Frank Innes Mansfield! Right from the start, Chris put me at ease by answering any questions I had and explaining the process of selling a property. I'm quite a worrier so I was concerned as to whether I was even doing the right thing but my gut feeling told me to go with Frank Innes and I'm so glad I did. Chris helped me get the most out of my property from his valuation and the staff in the office were always updating me with any interest. My house didn't even make it online before a sale was agreed!! Infact a sale was agreed the day the photographer came out, thats how fast it was! Thank you to Chris and the team for your dedication and efforts! :)... Read more
Seller
2nd Mar 2021 (3 years ago)

E Raxworthy

5/5 Stars
We are in the process currently of selling our property with Frank Innes and they have been fab. They have got us a great price for our property and we had more viewings booked in than we knew what to do with! We couldn’t be more pleased. We have spoken to Sam, Danielle, Beth & Ebony all who have been great and eager to help up sell our property and help with any queries we had. Thank you to Chris for the initial process of getting our house on the market. Would highly recommend, thank you so much :)... Read more
Seller
2nd Mar 2021 (3 years ago)

D Mason

5/5 Stars
I have found everyone has been nice and done everything to the highest standards. Ebony my contact helps in every way possible and we are informed at every step.... Read more
22nd Feb 2021 (3 years ago)

B dhillon

5/5 Stars
Very good customer service Ebony always updated me to how it was going on thank you all so much... Read more
19th Feb 2021 (3 years ago)

ukmidnighter

4/5 Stars
Covid has made things very difficult for us all and this being the first time I have rented a property I thought I would be in a very difficult position. Thankfully the team at Frank Innes were unbelievably helpful. Every time I had a question they were on hand to talk about any issues and gave good advice with me being a totally novice to this situation. I spoke with a few people there so many thanks but especially to Emily R. for all her help. Would very much recommend them to anyone.... Read more
Tenant
17th Feb 2021 (3 years ago)

B emtom@sky.com

5/5 Stars
In the last year, we have used Frank Innes, Mansfield in several ways. Firstly, as landlords. Without exception, the staff provide a professional, efficient and personable service when sourcing new tenants, completing inventory checklists and securing deposits. They respond quickly when we need their advice and their answers are always supported by their knowledge of the area and the customers within it. No more was this the case than towards the end of March 2020, when the conveyancing world had gone into lockdown and we urgently needed help to ensure tenants had a home to move into. Even though staff were WFH, their support was exemplary. Secondly, as buyers. We used Frank Innes for the first time, to secure a purchase. last year. Their advice on the local area and when negotiating, highlighted their perceptive knowledge of current market trends, and as a consequence, our offer was accepted 2 hours after it was made! The staff worked hard to track progress of the sale and communicated regularly. Finally, as sellers. Very unexpectedly, we are currently using Frank Innes in Mansfield, to sell a house due to a bereavement in the family. Their valuation was backed up by market research of similar properties in the area and the property sold on the first morning of marketing! We are also currently using their associated solicitors who are competitive and very efficient. We would not hesitate to use any of the services provided by Frank Innes, Mansfield, in the future and can highly recommend them. A heartfelt thank you to all the staff who have worked with us.... Read more
Seller
8th Feb 2021 (3 years ago)

T Ilic

5/5 Stars
Fabulous service couldn’t have wished for better. My dads hard of hearing and Danielle and Bethan went above and beyond with helping him in store thanks so much lady’s x also thank you for always keeping me in the loop at all times it’s appreciated . Thanks Danielle and Bethan???? ????????????????????????... Read more
6th Feb 2021 (3 years ago)

W Black

5/5 Stars
I am so glad that I chose Frank Innes to market my property. It was a fantastic experience from an excellent team. They were professional and responsive. Beth handled my sale and they got me a price which exceeded expectation. I opted to use Countrywide Conveyancing Services who were absolutely brilliant from start to finish and I would definitely use again if I move again in the future. I loved that I could track the sale of my property through the portal and somebody was always on hand to answer my questions. Thank you again from really happy home-movers. You will be our first call if we decide to move again and thank you for finding our beautiful new home also.... Read more
Seller
4th Feb 2021 (4 years ago)

K Williams

5/5 Stars
As an investor I have to say how fantastic Kirsty and Corinne have been with their advise and direction. They are definitely experts in their field and are happy to share their knowledge for the benefit of their landlord which in turn will benefit their tenants. Their care and professionalism along with attention to detail is a breath of fresh air! I can also say while purchasing through Frank Innes, Chris and Sam have been equally as professional, knowledgeable and helpful. I would highly recommended them for all parties without hesitation.... Read more
Seller
3rd Feb 2021 (4 years ago)

L Firth

5/5 Stars
My partner and myself cannot thank Frank Innes enough!! Especially Emily Riley for all the help in securing our first property! Emily has been so helpful in any questions or problems we had, and helped us along every step of the the way from viewing the property to receiving the keys! Thankyou very much for all your help!... Read more
Buyer
26th Jan 2021 (4 years ago)

D J1978

5/5 Stars
Really good communication. This was my 1st property I am renting out and they explained the process very clearly. Thanks for all your help!... Read more
Landlord
17th Dec 2020 (4 years ago)

C Brown

5/5 Stars
Very helpful and friendly service allways get acknowledge you would highly reccomend... Read more
15th Dec 2020 (4 years ago)

M Chapman

5/5 Stars
Frank Innes and Emily Riley in particular were extremely helpful and professional, from first contact and viewing right through to contract signing and handing over the keys. Thank you to all of the staff at Frank Innes Mansfield and wishing you all a very Merry Christmas.... Read more
Tenant
15th Dec 2020 (4 years ago)

T Stewart

5/5 Stars
Amazing service and made the whole ordeal of moving very easy and stress free! Michelle was absolutely amazing throughout the process and constantly checked in to ensure we were ready for the move and to see if herself or Frank Innes could offer any additional services to make the move easier Thank you so much for all your help and hard work Michelle We have worked with another letting agency in Mansfield and it was a horrible experience and the difference between the professionalism and service provide between the both is night and day! I would 100% recommend Frank Innes to friends and family and look forward to working with them moving forward Tom... Read more
Tenant
11th Dec 2020 (4 years ago)

Anonymous Tenant

5/5 Stars
Emily has been excellent in supporting us with securing our new rental property. She’s kept us up to date with all information and instructed us on what we need to do to be ready for our move in date. She is always polite and very friendly. And I would definitely would want to have Emily as our estate agent in the future!... Read more
Tenant
10th Dec 2020 (4 years ago)

D Walker

5/5 Stars
We dealt with two agents during our process to rent our property, Kirsty and Michelle. Both were extremely efficient, friendly and great to deal with. The whole process was carried out in a very professional way. Wouldn't hesitate to go to them again.... Read more
Landlord
10th Dec 2020 (4 years ago)

A Sidhu

5/5 Stars
Corinne is simply fantastic, so helpful, knowledgeable and professional. Corinne is a pleasure to deal with and we look forward to continuing to work with her in 2021. Mr & Mrs Sidhu... Read more
10th Dec 2020 (4 years ago)

M Cox

5/5 Stars
Very happy with the service received throughout the process, Michelle has been very helpful with any queries we have had and would highly recommend frank innes Mansfield... Read more
10th Dec 2020 (4 years ago)

L jones

5/5 Stars
thankyou frank innes mansfield. a lovely man came to me on Monday to value my house he came with a face mask and shoe protectors on. they arranged a viewing with in the next day before we even had the picture taken to put on line.the next day the man offered me the full asking price and we accepted. great service from the team thankyou very much.... Read more
Seller
7th Dec 2020 (4 years ago)

G Birchley

5/5 Stars
Frank Innes have provided us with a focussed and professional service from start to finish. Danielle has been a constant point of contact, and supported us through the selling and buying process all the way. She and her team work hard to resolve issues and do everything that can be expected of them to achieve a successful outcome. We have no hesitation in recommending them, and they remain our estate agent of choice.... Read more
Seller
4th Dec 2020 (4 years ago)

A Wietrzychowska

5/5 Stars
I have had excellent service from the Mansfield office, in particular from Zoe Kucharski. Zoe has dealt with my questions competently, quickly, professionally and in a friendly manner. She is my first point of contact, usually the only one I need. It’s a year later and the lettings department are great with Zoe Twells continuing her excellent work. The sales department has been working hard. Sam Claxton has made it his stated ambition to sell my property. There have been a number of viewings conducted by Sam and Emily. Sam has been assiduous in keeping me informed every step of the way; in fact, everyone in the office that I have dealt with, regardless of the section, has been very helpful, professional and friendly; mention has to be made for Michelle as well. I can recommend Frank Innes for both letting and sales.... Read more
Seller
4th Dec 2020 (4 years ago)

E Donaldson

5/5 Stars
Very professional and friendly staff .All staff have been very good however Sam has been outstanding with his help and humour. Many thanks to all I would definitely recommend.... Read more
4th Dec 2020 (4 years ago)

H Jang

5/5 Stars
Excellent throughout. Putting together a buy to let portfolio in the area and the team have been super. Attentive, communication spot on and really in tune with the market. Special mention for Corinne.... Read more
Landlord
18th Nov 2020 (4 years ago)

A McGarvie

5/5 Stars
I would highly recommend Frank Innes. We had previously been with another agent and have had more viewings in one week than with the other agent in several months. The whole team, but in particular Beth, have so far kept us up to date with proceedings, with a sale now agreed and at the early stage of progress. All really helpful and always very pleasant. Thank you all... Read more
Seller
19th Oct 2020 (4 years ago)

S Day

5/5 Stars
Myself and my family have used Frank Innes regularly and every time they achieve a good selling price, sometimes above the asking price. On every occasion, they arranged 6 plus viewings within the first week and sold the houses within 2 weeks. The team work very hard to provide weekly updates and always offer to chase up queries with the buyers and both sets of Solicitors. Using their Solicitors (Countrywide Conveyancing) is really good, there is a portal to log into which updates you every time a document or message is available and each milestone is tracked. A special shout out to Danielle and Ebony who make sure nothing is too much trouble from start to finish. Highly recommended.... Read more
Seller
13th Oct 2020 (4 years ago)

S Gill

5/5 Stars
From the moment I went with this great agency,I was overwhelmed by their enthusiasm in selling my property,in particular 'Beth' who kept me regularly updated as to what was happening ie.viewings etc,hope I haven't cursed the sale now,lol.. Thank you so much x... Read more
Seller
13th Oct 2020 (4 years ago)

E Rawlinson

5/5 Stars
Really friendly & professional staff. I’ve had a great experience with them. Great service. I would definitely recommend ????... Read more
13th Oct 2020 (4 years ago)

R Higgs

1/5 Stars
The worst experience i've ever had with an estate agent. Completely lacking in empathy or care. Treated like a second class citizen from start to finish. Discrimination at it's finest.... Read more
12th Oct 2020 (4 years ago)

R Rahman

5/5 Stars
Frank innes just recently sold a property for me, all the staff in the office were knowledgeable and friendly, I had some issues with my property, Danielle, went the extra mile to help and advice me, and was always quick in responding to my quries, i can not recommend them enough, thank you Danielle,... Read more
Seller
27th Aug 2020 (4 years ago)

Anonymous Homeseller

5/5 Stars
I used frank innes to buy and sell my property in Mansfield, I had a few issues with my property that I was selling, I have to say Daniell really helped and supported me throughout the sale, Thank you so much Daniell for helping me with the process. Can't recommend them enough, good service, very professional, great communication.... Read more
Seller
25th Aug 2020 (4 years ago)

J Murphy

5/5 Stars
Excellent customer service, professional, communication, prompt and friendly the list goes on. Just a big Thankyou too Ebony who has sold our property your a credit to Frank innes estate agents making our sale of the house go through smoothly. We used Frank innes to sell our house recently, as they have always dealt with our rental properties. The service has been amazing as always. We would definitely Frank innes. 5 stars for you Ebony, well done!!!!... Read more
Seller
25th Aug 2020 (4 years ago)

C Drage

5/5 Stars
The staff at Frank Innes are great. They are professional, friendly and they listen! Beth took the time to tell me about the various areas in Mansfield (good and not so good points) and helped me identify my areas of choice. I have purchased three houses from Frank Innes so far and the experience has been great on all occasions with clear frequent communication. They also now manage our properties and have restored our faith in letting agents following a horrible experience with a nearby Agent who took the commission but refused to communicate with us and refused to give the tenant back their deposit for months after we transferred the property to Frank Innes. If you want a good agent, then I do not hesitate to recommend Frank Innes for both the sales and lettings teams... Read more
21st Aug 2020 (4 years ago)

S Thawley

5/5 Stars
Just moved into my new rented property through Frank Innes. Can’t recommend them enough, especially Rebecca Humber, who made the process so easy, stress free and very professional from start to finish! Thank you so much for helping me with the process and getting me into my new home.... Read more
Tenant
5th Jun 2020 (4 years ago)

J Cooper

5/5 Stars
First time ive used Frank Innes lettings Mansfield and must admit they were alot better then the estate agents I've used on previous occasions, kept me updated with viewings and gave me loads of feedback, always got back intouch when they said they would, helped me choose the right tenant for my property and made sure everything ran smoothly ????... Read more
Landlord
27th Apr 2020 (4 years ago)

W Doyle

1/5 Stars
Awful Response and dealing with issues. Reported damp in our property 5 months ago and still no action. E mailed several times about a number of problems, none of which have been resolved.... Read more
Tenant
30th Dec 2019 (5 years ago)

A Radford

5/5 Stars
Friendly service great communication very fast work sold my house before it even went online. Would definitely use Frank Innes again and recommend them to my friends thank you.... Read more
Seller
13th Nov 2019 (5 years ago)

V Bedare

3/5 Stars
Good Communication and explanation about amenities... Read more
11th Oct 2019 (5 years ago)

P Limited

2/5 Stars
Accounts double deducted fees. not convinced repairs we paid were carried out.... Read more
Landlord
10th Oct 2019 (5 years ago)

M Lewis

5/5 Stars
Lovely friendly people who are very helpful.... Read more
10th Oct 2019 (5 years ago)

N Bradbury

5/5 Stars
We have just sold our house with Frank Innes. It sold within 30 minutes of being posted online. Becky at Frank Innes was amazing and was always available, communicative and most of all helpful. We were kept regularly updated by Becky and she was always on hand to help with our enquiries. Becky is worth her weight in gold and we are very grateful for all her help and advice.... Read more
Seller
29th Aug 2019 (5 years ago)

M Foster

5/5 Stars
I have been with Frank Innes for a number of years regarding the rental of my property in Mansfield. I have always been very happy and impressed with the very professional level of service I have received. All of there staff are very polite, friendly and happy to help in any way they can. I can't see myself using any other estate agent. Thank you very much to all staff.... Read more
Landlord
23rd Aug 2019 (5 years ago)

A Flint

5/5 Stars
Amazing customer care always going the extra mile! Thank you ladies! Highly recommend xx... Read more
19th Aug 2019 (5 years ago)

T Mokes

5/5 Stars
Amazing from start to finish. Friendly staff and helpful in every sense of the word. Couldn't have asked for better. Thank you to all.... Read more
24th Jun 2019 (5 years ago)

eggsample

5/5 Stars
Very good service. Agents always on time. Quick and reliable. Every question was answered.... Read more
17th Jun 2019 (5 years ago)

Mr8tomek8

3/5 Stars
Overall very good experience except the the deposit release. My agreement has end at 19 of April. Request for the deposit return has been send by me 3 of May. 13 of May when i had no response from them i called them to talk about it and said that money should be on my acc 10 days after my request (this is written in agreement between us). In answer the agent tried to lie me that it is NOT 10 days after my request BUT 10 days after Landlord decision. After this incident i asked my deposit protector to help me with them so there is ongoing case. Since my last call in mid May no calls, no emails from Frank Innes. Today is 12/06/2019. Report (Check Out) has been done 23/04/2019 and since then (except my calls) no contact from agency. I highly recommend to every reliable person to think TWICE before you cooperate with them. You will pay rent regulary, you will leave clean and tidy property with carpets washed on your knees and on the end they might just treat you the way you not like to be treat, including lies to you about your rights. Unacceptable.... Read more
Tenant
16th Jun 2019 (5 years ago)

G Bonsall

5/5 Stars
I’ve recently sold with FI and have been extremely happy with both Becky and Danielle who work in the office. The sale wasn’t as smooth as hoped due to delays on the buyers side, however I was kept up to date regularly and would recommend using FI for either sales or lettings in the future. Thanks!... Read more
Seller
12th Jun 2019 (5 years ago)

L Clarke

5/5 Stars
Absolutely fantastic service provided by frank innes and rebecca who was brilliant with us and helped us through our first time buy, a real credit to the team. i would recommend anyone to go through frank innes, thankyou for everything you have done for us.... Read more
Buyer
23rd May 2019 (5 years ago)

L Webster

5/5 Stars
Bought my first house with Frank Innes with the help of Rebecca. I cannot thank her enough for the support and advice she has given me. She was the first person in the whole process to swing into action to get things moving quicker and it really did put my mind at ease. Becki definitely goes the extra mile with her work and I am very thankful to her and the whole team for making the experience a positive one :-)... Read more
Buyer
22nd May 2019 (5 years ago)

P Street

5/5 Stars
Great service. Nothing was too much trouble for Becky. Super helpful and a pleasure to deal with. Thank you! ????... Read more
22nd May 2019 (5 years ago)

J ellis

5/5 Stars
People are very friendly and helpful. Always happy to answer questions and give good advice. Zoe, Claire and Becky are very professional .Definitely recommend this agent .... Read more
1st May 2019 (5 years ago)

A Goddard

5/5 Stars
Used this agent to sell my house and cannot recommend them enough. Fantastic service and communication throughout and although there where issues on the solicitors side Danielle made sure all was dealt with as quickly and efficiently as she could. Would definitely use them again if need to sell in the future. Thanks once again.... Read more
Seller
13th Apr 2019 (5 years ago)

A Taylor

2/5 Stars
Couldn't get anything right from the start. EPC was wrong for about 3 weeks. They need to sack their photographer, our pictures couldn't have been worse. I ended up going into the office to use my own pictures but still the old ones were up. Communication to us and 2 viewers towards the end was dreadful. They even made my partner the scapegoat and said they'd told him. They found a buyer three days before we changed estate agents but unfortunately for the buyers we said no because we no longer had any faith in their ability to push the sale through to the end. Will not recommend them to anyone.... Read more
Seller
3rd Apr 2019 (5 years ago)

R moyes

5/5 Stars
Purchased a property from this agent. Becki was very accommodating, nothing was too much trouble. Polite, friendly, professional. Thank you so much Becki, you're a star!... Read more
Buyer
20th Feb 2019 (5 years ago)

S Herman

5/5 Stars
I used another firm in Mansfield before I went to Frank Innes, for sixteen weeks I barely had anyone to look at my property, I swapped to Frank Innes and the staff were amazing. Becki got me a viewing within 24hours and the house was sold the very next day. The way it was delt with was the best service I have ever used to sell a property, thank you to all the staff and a very big thank you to BECKI. If you want to sell your house with no hassle to yourself, use this firm, it’s a 5 star service... Read more
Seller
5th Feb 2019 (6 years ago)

F Asbury

5/5 Stars
Fantastic customer service, nothing is too much trouble for them. Friendly and very helpful.... Read more
9th Oct 2018 (6 years ago)

S Doubleday

5/5 Stars
Always helpful and look to give you factual information which is invaluable. Thank You so much for all your assistance and knowledge over the last 12 years of being a Landlord We cannot recommend you highly enough.... Read more
Landlord
9th Oct 2018 (6 years ago)

N Therapies

1/5 Stars
Absolutely appalling company to deal with. Got us jumping through hoops to put application in and pay holding fees etc. Then a few days later ring to say they’re no longer proceeding with our application (hadn’t even done referencing at this stage either), instead they’re progessing with someone else. They might as well have said you’re scum we’re not dealing with you because that’s how they made us feel!!!!!... Read more
Tenant
2nd Oct 2018 (6 years ago)

K Consulting

5/5 Stars
Kirsty is highly efficient and her customer service, skillset and professionalism is second to none!!... Read more
26th Sep 2018 (6 years ago)

P steele

5/5 Stars
We are so pleased that frank innes was recommended to us. It is a new venture for us, renting out a property so we needed lots of advice and help. All the staff in the office were both knowledgeable and friendly. They have given us a fantastic service, no a FANTASTIC!! service. Thank you all at Mansfield branch you are a credit to your company. WOW.... Read more
Landlord
20th Sep 2018 (6 years ago)

J Bryan

5/5 Stars
A huge thank you to Simon, Ewa and all the team at Frank Inness Mansfield for helping me secure a new home. Keep up the good works Thanks John... Read more
Buyer
24th Aug 2018 (6 years ago)

S Smith

5/5 Stars
Super team, they are very good at what they do. A huge thank you to Danielle, Jordon, Siobhan and Beth in Mansfield Branch Frank Innes. They are an excellent house sales team, who helped with every aspect of are sale and purchase, nothing was to much to keep everything on track, at times if it wasn’t for their friendly cheerful hard work, it could have been a very different outcome. We started are house sales experience with a different estate agents which was an unmitigated disaster. So thank you again, for your support and hard work... Read more
Seller
25th Apr 2018 (6 years ago)

M Smith

5/5 Stars
Great experience with the Frank Innes team in Mansfield . Very efficient and friendly staff . They kept us informed throughout and also offer competitive prices . We will definitely be recommending them !... Read more
27th Feb 2018 (6 years ago)

K Bianco

5/5 Stars
I would like to say that Kirsty has gone over and beyond with her working ethics for my property! Nothing has been too much trouble and has assisted with all my queries and any other matters extremely professionally. The most important factor was to be listened to and heard. I would recommend dealings with this agency... Read more
Landlord
25th Feb 2018 (6 years ago)

J Tarr

5/5 Stars
Ewa was amazing she was always prompt and professional. Paperwork was quick, referencing too. Thanks very much for all the help, go ahead feel confident in using these people.... Read more
19th Jul 2017 (7 years ago)

K Powers

5/5 Stars
Frank innes sold my house in 24hrs! We was absolutely over the moon. Nicole was fantastic throughout keeping on top of things and keep us updated. Thank you very much... Read more
Seller
18th Jul 2017 (7 years ago)

D Wray

1/5 Stars
Frank Innes have consistently not delivered what I need from having a managed property. I have no idea why I am paying them a management fee. My tenant has resorted to contacting me directly, as she also cannot get what she needs from them. Very very poor... Read more
Landlord
3rd May 2016 (8 years ago)

R Windmill

1/5 Stars
I am sick of ringing this company's Mansfield branch and getting no call back, and finding out information second hand. I will never use this company again and will never recommend them.... Read more
3rd Apr 2016 (8 years ago)

A Swift

5/5 Stars
With this being the first time I moved out to live on myself I was unsure on what I needed to do. Maria who works at the Mansfield branch could not of made the experience any smoother and was full of useful and helpful information about moving into a new home. Not only did Maria ensure I was fully updated, she followed up any problems or issues in a professional and timely manner. Along side this, when entering the branch all the staff were friendly and helpful making the whole journey amazing, not to mention how happy I am with my new house!! Thank you Maria, and all at Mansfield!!... Read more
Tenant
25th Jun 2015 (9 years ago)

A Docherty

5/5 Stars
Used frank Innes for the first time this month. Emma was friendly and helpful, she kept us up to date with the how things were going. Thank you... Read more
20th Jun 2015 (9 years ago)

R Hamilton

5/5 Stars
I live in bilsthorpe so getting to your mansfield shop is a drive for me so I rang and spoke with a lovely lady called emma, she listened to my needs and what type of property I would be interested in, she was very helpful and told me how to access your great websits... Read more
10th Jun 2015 (9 years ago)

M Drury

5/5 Stars
Called for information about property to rent and spoke to Maria I will definitely be going back to her when my current lease ends in a couple of months really friendly and helpful... Read more
4th Jun 2015 (9 years ago)

D Gandhi

1/5 Stars
I had very bad experience with Frank Innes letting Mansfield office from the day one I move in the property. I found, They are not the best letting service provider in my last five years UK stay in let properties. Issues 1. Rent Agreement was prepared with wrong rent amount and was not amended even after I moved out. I was getting letters to pay the arrears from Countrywide even though i was paying correct rent which was advised by Frank Innes Lettings Negotiator 2. Admin fee is too high - almost double than other lettings in the area (I paid around £390). 3. I am received my deposit back on 40th day of my move out day after multiple chasing by phone, email and post. 4. I am waiting for over paid rent to be repay even after moved out before 40 days. I tried to contact the responsible person manytimes by phone, Email to get some update. Whenever I called ..each person come up with same questions to understand my case and same answer to my query - "I can't help you at the moment as she is not the responsible person and the person who looks the deposit repay is busy so can't transfer your call. She will call you back when she is free" ….You need to call them again & again… Also there is no reply to my emails. 4. I am not sure the relation they have with Countrywide... It is confusing to whom we need to call to get any update i.e. to get my deposit back...If I call Frank inns local office they are not responding well and when I call countrywide deposit dept ...I got answer like ...they are waiting for local letting office to be actioned on it. Please ignore if you read any positive google review for Mansfield Lettings Branch as they tempt customer to give positive google review on move in and get discount to fees when leaving the property. As When I was dealing with one of the Letting Negotiator...In his each email there was a statement in his email signature - "DISCOUNT APPLIED TO FEES WHEN LEAVING A POSSITIVE GOOGLE REVIEW" I am not sure customers are getting any discount or not from them and all Negotiator do this. My case might be one of and other may have good experience with them but I will AVOID them in future......... Read more
Tenant
19th Mar 2015 (9 years ago)

L Truswell

5/5 Stars
Frank Innes were most helpful when I decided to let out my property. Any problems, queries, questions were dealt with promptly and professionally by the team there. The young man in charge of my letting - Andrew - couldn't have been more helpful. I would strongly recommend them to deal with your letting.... Read more
Landlord
13th Aug 2014 (10 years ago)

S Grants

5/5 Stars
Frank Innes are the most efficient letting agent I have dealt with, I have various properties and they never fail to find me reliable tenants, The process is smooth, the staff are helpful and always go that extra mile to make sure the whole thing is as smooth running as possible. I highly recommend them when you have a property to rent out.... Read more
Landlord
25th Jul 2013 (11 years ago)

O Austin

5/5 Stars
Frank Innes lettings- Excellent isn't the word they are second to non is more like it! i would deferentially recommend them to everyone!!! Our property is in a fantastic location new, modern and highly recommended,and It only took a little over two weeks and they squared it away for us and without sounding over the top their communication well it's fantastic and i found them all very very helpful!! The staff are brilliant and they are doing a fantastic job and i just want to thank them so very much for everything they've done. Their information is easy to understand and if your not sure on something they will explain it for you. We should of gone with them in the first place. Keep up the good work guys and when we get our second we will be sure to come to you without question. Once again thank you... Read more
Landlord
4th Jul 2013 (11 years ago)
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