B Farjam
I’m so glad I found Jasmine and even more grateful I didn’t cancel the first call with her! When the agency initially connected us, I was skeptical—thinking all brokers were the same—but Jasmine quickly proved me wrong. She went above and beyond, securing a mortgage offer that exceeded my expectations. Her dedication, responsiveness, and clear explanations made the entire process so much smoother and less stressful. I was so happy with the service that I recommended Jasmine to my family. Highly recommend working with her!... Read more
30th Oct 2024 (11 weeks ago)
H Farjam
We had an exceptional experience with Jasmine as our mortgage broker. She worked tirelessly for weeks to secure us a mortgage offer that was much higher than what other brokers said was possible. Throughout the process, she was patient, detailed, and transparent, walking us through every step and explaining all our options clearly. Jasmine was incredibly responsive, always quick to answer questions and provide updates. Beyond her professionalism, she was genuinely lovely to work with. We couldn’t recommend her more highly!... Read more
Buyer
30th Oct 2024 (11 weeks ago)
P Wright
I just wanted to say thank you to Jasmine Chambers at Frank Innes at the Long Eaton branch for helping me with my secure a mortgage offer on a house and being so precise and efficient in her work. She does not mess about and she is worth her weight in gold. Also shout out to Vanessa Simpkins as I went to school with her and it's bias I know but she'll look after you like a mother swan tending to her young. I don't know the other girls at Frank Innes but I assure you they're all literal angels that walkst amongst us.... Read more
Buyer
30th Oct 2024 (11 weeks ago)
L Winnard
Terrible, they don’t know policy or the law. Constantly told “I need to check with my area manager” really not good enough 4 weeks on from disastrous law breaking tenant... Read more
Tenant
24th Oct 2024 (12 weeks ago)
P ali
Jasmine has just completed the financials on two BTL mortgages and I can honestly say that from the start to finish the advice / conduct and professionalism shown during the complete process was something that I'd instantly recommend. Well done Jasmine!!... Read more
Landlord
22nd Oct 2024 (13 weeks ago)
O Matei
I couldn't be happier with their help and support. I needed a remortgage and they were there to support me at every step.... Read more
12th Sep 2024 (18 weeks ago)
K duffield
I'd like to say I was so happy how Rebecca from Frank inns Helped me find a new place to live,I'm also happy with the one bed flat that I'm in thankyou so much for your hard work and time to find this for me... Read more
Tenant
4th Jul 2024 (6 mo. ago)
My second time with this letting Agency and was not disappointed. Also, Rebecca at Frank Innes made the process of finding the right rental property appear seamless. She was exceptional and provided exactly what our family needed. Rebecca was very professional, easy to communicate with and found the right property quite speedily.... Read more
Tenant
3rd Jun 2024 (7 mo. ago)
N Fairlight
Amazing service I called to let my property out, and was recommended to have a chat with Jasmine Chambers in house broker after talking to her I realized my broker wasn't giving me a good deal .I now consider Frank Innes a part of my team.
Many thanks Jasmine ever investor should have Jasmine.... Read more
Landlord
25th May 2024 (7 mo. ago)
J Button
Staff are so very lovely and helpful, perfect service - thank you!... Read more
21st May 2024 (7 mo. ago)
Balázs
The person I spoke over the phone first time to was very dismissive and rude, however they recovered really quickly as the second time I spoke to them, a lady who picked up my call was super helpful and kind.
Went for a viewing and they were really helpful and kind.... Read more
10th May 2024 (8 mo. ago)
D Burton
I had to find rental property, fast, and Rebecca at Frank Innes was the only local estate agent who provided a speedy, professional service. She made the effort to understand my requirements and work to my very limited timetable. Other estate agents treated my requirements as insoluble, but the team at Frank Innes and Rebecca in particular treated me as a valued customer. I am truly impressed.... Read more
Tenant
25th Apr 2024 (8 mo. ago)
T Moyo
Very professional and effective people... Read more
23rd Apr 2024 (8 mo. ago)
M Ahmed
Exceptional service from start to finish! I can't recommend Frank Innes enough for their professionalism, expertise, and dedication. From the moment I contacted them, they provided personalized attention, guiding me through every step of the process with patience and care. Especially Jasmine market knowledge and strategic approach resulted in swift, successful transactions beyond my expectations.Thank you for making my real estate journey smooth and rewarding.... Read more
23rd Apr 2024 (8 mo. ago)
A Omitunde
My experience with Frank Innes, Long Eaton Nottingham was WOW! ???? ????. They got a fantastic team that is ready to ease all that has to do with your property problems. THANK YOU SO MUCH REBECCA & SAM. You guys are FANTABULOUS!... Read more
12th Apr 2024 (9 mo. ago)
M betesta
We recently letted a house through Frank Innes. From the start they were very welcoming, offering me a viewing to a property.
When at the house viewing, and after finding it wasn’t quite for us, Rebecca suggested another property that would be more our fit - this property wasn’t yet on the market but she offered us a viewing.
On arrival to the second property it was perfect, Rebecca was open and honest about potential issues with the property in regards to our needs (small garden, on street parking etc). This was greatly appreciated as we felt well informed and cared for, and not for a second that she was only there to get another property off the market like some agents.
After going forward with the property Rebecca made the process easy, with clear communication and liaising with the landlord we move in two very happy people.... Read more
Landlord
20th Mar 2024 (9 mo. ago)
H Duckering
A big thank you to Rebecca and Samantha for giving us a five star service at all times through our letting process, especially as we live out of the country. You've both really looked after us talking us through every stage.... Read more
Landlord
8th Mar 2024 (10 mo. ago)
C “Toxyco”
I cannot recommend Jasmine and her team enough! They’re all incredibly knowledgable in this field of work, helping me from start to finish buying my new house with quick responses, saving time and money, always on hand to support with any questions or queries I had and made the entire process smooth and stress-free.... Read more
Buyer
2nd Feb 2024 (11 mo. ago)
J
Great to deal with, Dawn was really helpful! Thanks so much.... Read more
26th Jan 2024 (11 mo. ago)
C Whitnell
Thank you so much to Kia and the team for making the process of buying our first house so much easier! They were constantly in contact with us as well as doing all the chasing of solicitors on our side and the sellers side. Kia was extremely helpful and friendly from the very start of the process all the way through to completion, we are very happy with our purchase!... Read more
Buyer
11th Jan 2024 (1 year ago)
R Murphy
Great experience purchasing with Dawn at the Long Eaton branch. Already on the hunt for the next investment property through them. Seamless start to end.... Read more
Buyer
21st Dec 2023 (1 year ago)
F Constantinescu
All staff from Frank Innes Sales and Letting are very good and they were very professional and helped us a lot. A big thank you!... Read more
19th Dec 2023 (1 year ago)
J Buckingham
Never known such good customer service than what I have received from Rebecca at Frank Innes Long Eaton! She is fantastic and second to none! Booked us in for a same day viewing, went through our application with us at the viewing and came back to us less than 30 mins from leaving the property to say that we had been accepted. Truly fantastic service and I’m so so pleased. Thanks again Rebecca ???? xx... Read more
Tenant
15th Dec 2023 (1 year ago)
J Harrison
Shannon was amazing helping me sort everything out , best customer service I have had . I would recommend her as she is very knowledgeable and nothing too much trouble. Thank you so much Shannon... Read more
7th Dec 2023 (1 year ago)
S Madhurangani
You provided great service.... Read more
2nd Dec 2023 (1 year ago)
S Raynor
We have just sold our house and we are very happy with the service Vanessa and Dawn thank you both so much we would definitely recommend... Read more
Seller
30th Nov 2023 (1 year ago)
A Szarvas
Jasmine couldn’t have done more to help me. She spent countless hours helping me to receive the best mortgage and home insurance deal possible, to find a solicitor, to answer all of my questions and providing support whenever it was needed. She is respectful, kind and extremely knowledgeable.
No question was too small and I always received responses very quickly to any queries sent. She was excellent to deal with by both phone and email and I would not hesitate recommending her and the Frank Innes team in Long Eaton to my friends and family.... Read more
30th Nov 2023 (1 year ago)
A Clarke
Great experience and extremely helpful selling our house. We would highly recommend Frank inns.... Read more
Seller
29th Nov 2023 (1 year ago)
S Pyefinch
Just bought a property from this fantastic estate agent. It was a pleasure dealing with the professional staff.... Read more
Buyer
29th Nov 2023 (1 year ago)
J Hewitt
Service was amazing couldn’t wish for anymore!... Read more
28th Nov 2023 (1 year ago)
D Humphreys
I recently bought my new home through the Long Eaton office and Dawn and her colleagues were extremely helpful. Always there whenever I needed Dawn and she couldn’t do enough to help what is a stressful process along. Always very prompt, insightful and friendly, I most definitely recommend.... Read more
Buyer
26th Nov 2023 (1 year ago)
A Keefe
I have had ongoing experiences with Samantha and Rebecca at the long eaton branch and have found them to be professional, knowledgeable, informative and helpful always going the extra mile, I have 100% confidence in the branch for all my property needs. Thanks again.... Read more
10th Nov 2023 (1 year ago)
M Horsley
Sam and Rebecca have been amazing they was always there to help us with anything we needed help with they rented my property in a week would really recommend them to any body wanting to rent there property in long eaton . Maria... Read more
Landlord
10th Nov 2023 (1 year ago)
J Bridger
Very quick and efficient. Always there if I needed to ask a question due to being a first time tenant. Thanks Sam and team!... Read more
Tenant
8th Nov 2023 (1 year ago)
D Stephenson
Had the buyer from hell with my sale and to Dawn's credit she percevered and finally closed the sale for a fair fee. All phone calls were answered swiftly and professionally. They will sell your house which is all you really want at the end of the day.... Read more
Seller
25th Oct 2023 (1 year ago)
? ??????
Many thanks to Rebecca for helping me find a property in the area I needed! She is always in touch and tries to help!... Read more
Buyer
3rd Oct 2023 (1 year ago)
R Ghuman
A big thank you to Rebecca Cox. Efficient, helpful and able to execute immediately. Looking forward to working with you and the Frank Innes team moving forward.... Read more
29th Sep 2023 (1 year ago)
K Edwards
Exceptional service by Kia . Very knowledgeable... Read more
23rd Sep 2023 (1 year ago)
W Ziyu
![5/5 Stars](/images/stars/five-star-rating.svg)
Just want to shout out a big thank you to Rebecca (apologies if I remembered the name incorrectly) working for this branch who's recently in charge of letting/viewing of a flat in NG1.
Yesterday (19th September) was the last day of our tenancy and we went back for final cleaning and clearance. It was a stressful day and my partner felt a bit of unwell in the afternoon. Rebecca came to the property to host viewing in the afternoon as well. While she was waiting for the last viewer outside, my partner nearly passed out due to low blood sugar. As soon as my partner was able to sit back up, I went to get her some energy supply leaving her temporarily at the property. When I came back, I found Rebecca was looking after my partner, offered her some refreshment after she finished all the viewing slots of that day. Then she stayed for an extended period to help look after her and to help me carrying our items to the outer gate of the flat complex. She even offered us a ride. Our itinerary was complicated so we chose calling an uber ourselves, she then accompanied us until the uber driver arrived. Thanks to her kindness our difficult day was made easier. She is a hero! I wish her all the best in the future.
Although I moved out of Nottinghamshire, should I have some business need for real estate in the future there, I will definitely consider Frank and Innes first.... Read more
Tenant
20th Sep 2023 (1 year ago)
Rosie
Buying a house is, quite frankly, terrifying. However, it was made radically better by the wonderful folks here.
Kia was cracking from the first phone call. She showed me round with confidence and patience letting me both wander around and answering all my niche questions. She followed up quickly on all my queries and, best of all, I went from first offer to final offer in a matter of hours thanks to her swift work.
She put me in touch with Frank Innes' amazing brokers where I met Jasmine who answered all my questions. Her attention to detail and memory were stunning. I never had to repeat myself and she steered me through my many options making my options clear and helping give me ideas based on my circumstance.
The pair of them helped me navigate the process and feel confident in my decisions. Cannot praise them and this place highly enough... Read more
Buyer
5th Sep 2023 (1 year ago)
J Williams
Dawn Gregory is fantastic in every way you could ask for, communication which is key, Dawn is amazing at, email response fantastic, call backs are always promised and followed through always. Dawn has made my journey easy so much so I won’t be going to another agent.
Thank you Dawn and I hope you’re rewarded accordingly.... Read more
31st Aug 2023 (1 year ago)
C Orme
Fantastic agents to deal with ! Polite, clear, helpful and very on the ball all the way through. Samantha and Rebecca who I personally dealt with provided a fantastic professional service, even when one was out of the office the other was immediately picking up with no confusion. Can not recommend enough!... Read more
30th Aug 2023 (1 year ago)
L Collyer
On behalf of Linda & Gary Johnson.
We have recently bought our house through Frank Innes (long eaton), we found all of the staff to be very helpful and knowledgeable, especially Dawn who seemed to go above and beyond and was always there to answer any of our questions etc. We would definitely recommend this company to friends & family. Thank you for such a smooth purchase!... Read more
Buyer
23rd Aug 2023 (1 year ago)
R Stewart
My partner and I have recently just let a property through Frank Innes and we have been very happy with the excellent service received. Rebecca has been very helpful through out the process, checking in with calls and emails to ensure we were up to speed with everything that has been happening during the process. During the conversations and collecting the keys it is clear the high level of profession she has which my partner and I both appreciated massively, this made the typically very stressful time around moving a lot less stressful and for this we are very thankful. Hopefully we will remain in our newly let property but if we were to move again we would definitely be inclined to let through Frank Innes and Rebecca again.... Read more
Tenant
13th Aug 2023 (1 year ago)
N Shatry
Excellent service from Rebecca and Sam (Lond Eaton office). Keep up the good work ????????... Read more
10th Aug 2023 (1 year ago)
E Cobb
First time using Frank Innes and Dawn was great. Always punctual for our viewing and was really informative about each property. When we found the one we offered on she could have been more helpful answering all our questions. Would recommend.... Read more
Buyer
8th Aug 2023 (1 year ago)
M Learn
I have just sold my house through Frank Innes Sales and Letting agency, it was a good experience with the state agents. Their staff is very accommodating and very helpful on the process of sell. They keep me updated the whole process of sell. I will highly recommended Frank Innes Sales and Lettings to all my friends who are planning to sell their house. Fantastic job Frank Innes keep it up. Thank you.... Read more
Seller
8th Aug 2023 (1 year ago)
M L
Very courteous and efficient service from Samantha - thank you for the quick response to all our questions!
Melanie L... Read more
8th Aug 2023 (1 year ago)
J holliman
I decided to use Frank innes in Long Eaton to sell my home after noticing a few of there boards locally all with Sold on ! I have dealt with Kia, Shannon, Dawn and Vanessa there who have all provided a faultless service and I'd have absolutely no hesitation in choosing them next time.... Read more
Seller
8th Aug 2023 (1 year ago)
J Ng
great experience to rent a house and excellent service for Rebecca. Thank you so much for providing a lot of support to us!... Read more
Tenant
1st Aug 2023 (1 year ago)
R Lai
Rebecca Cox has made moving into our first home a very smooth and enjoyable experience. She is very professional, keeps you informed of any changes and makes you feel looked after. Thank you very much, Rebecca :)... Read more
23rd Jul 2023 (1 year ago)
Kieran6585
Great experience with my house purchase. Vanessa was always available for any questions I had during the process to ensure I was properly informed.... Read more
Buyer
21st Jul 2023 (1 year ago)
E howland
We had a great experience with Frank Innes. A big thanks to Rebecca and Sam who kept us in the loop the whole time. A lovely friendly service with excellent communication ????... Read more
11th Jul 2023 (1 year ago)
J Pak
We appreciated for Rebecca Cox & Samantha Bye’s warmly assist and making us to solve the big problem on property letting issue. All the procedures has been running smoothly. We would definitely recommend Frank Innes to everyone in future.... Read more
Landlord
4th Jul 2023 (1 year ago)
A Butler
Staff and service were exceptional, and excellent communication made the process of renting efficient and worry free from start to finish. Many thanks to Rebecca and the team.... Read more
Tenant
20th Jun 2023 (1 year ago)
W Y
We are newly move in Toton, and thanks for Rebecca Cox’s warmly help, all the procedures can run smoothly. We will use the Frank Innes Sales and Letting service again.... Read more
19th Jun 2023 (1 year ago)
A Challis
We would like to thank Rebecca Cox for being Welcoming, Professional and Polite throughout the whole process. Rebecca Cox answered any questions we had and answered them professionally and very helpful with explaining the layout of the property.... Read more
9th Jun 2023 (1 year ago)
Big Thanks to Rebecca Cox very welcoming, polite, friendly and professional. Answered any questions we had and was a great help sorting documents out ????????... Read more
Tenant
8th Jun 2023 (1 year ago)
M Bhola
Samantha and Rebecca made the process of finding a new home for me seem so seamless especially been new to getting my own rented property in this country. Very professional and dedicated staff who would return and respond to all my calls and emails speedily. They both helped me to find just the right property and was eager to assist me in whatever queries or concerns I had. I would definitely recommend this letting agency, Frank Innes Long Eaton branch, you would not be disappointed. Thanks again Rebecca and Samantha you guys are amazing.... Read more
Tenant
1st Jun 2023 (1 year ago)
L Barrs
Myself and my partner are picking up the keys for our new flat we are renting tomorrow and we couldn’t be happier, all thanks to Rebecca!... Read more
Tenant
25th May 2023 (1 year ago)
L Wickramarathna
I'm very happy to say frank innes are given very excellent service ,specially thanks for Mrs Rebecca for your service,love you frank lnnes... Read more
17th May 2023 (1 year ago)
I Chapman
I would like to thank Rebecca for the excellent service from start to finish. All questions and queries were answered quickly and she could do enough for us. Once again thank you.... Read more
11th May 2023 (1 year ago)
C Halford
Dawn, Vanessa and the team at Frank Innes were great throughout the sale of my property and I wouldn’t hesitate to recommend them. They kept me well informed during the process and were highly responsive and professional. Thanks again... Read more
Seller
10th Apr 2023 (1 year ago)
M Bruce
Samantha Bye has been wonderful in assisting with organizing the transfer from one tenant to another and the collection of arrears. She has been extremely professional, courteous and communicative and always replies to any query. I feel very confident in her abilities to make sure my property is being well looked after as she always has my interests in the forefront of any advice given.... Read more
Landlord
9th Apr 2023 (1 year ago)
S Fu
Thank you, Samantha Bye and Rebecca Cox. You both are so helpful.... Read more
13th Mar 2023 (1 year ago)
J Simons
I have used Frank Innes at Long Eaton since 2012 for all my buy to let properties and I can highly recommend them for their professionalism and reliability. In particular I would like to personally thank the Manager Sam Bye, she is a really lovely person and a pleasure to work with, nothing was too much trouble. Thank you Sam for an outstanding service.... Read more
Landlord
7th Mar 2023 (1 year ago)
J Hinkson
Thank you to the team at Frank Innes, with a special thank you to Vanessa and Robyn.
They couldn't have been anymore honest or helpful throughout the process... Read more
1st Mar 2023 (1 year ago)
C GIBSON
Great experience with Robyn from Frank Innis at long Eaton . Very professional as she explained the process for selling our property., highly recommend them... Read more
Seller
18th Feb 2023 (1 year ago)
C Duckering
After inheriting a property in Long Eaton a year ago, I contacted the local branch of Frank Innes to come and give me a free no obligation valuation to both sell and rent the property. They talked me through all the options on how to proceed in both scenarios and after a full renovation project I decided to go straight back to them and ask them to fully manage my property for a rental agreement. Sam and Rebecca have just been amazing, they have taken all the stress and worry out of being a first time landlord and I can’t thank them both enough.... Read more
Landlord
17th Feb 2023 (1 year ago)
K Cantrill
Excellent and friendly service from all the team.... Read more
17th Feb 2023 (1 year ago)
J Hallam
Frank innnes is the most friendly and warms people I no they have been .to my house. Gave me a good pich what they all about .they are happy to help you on anything you ask I would recommend Frank innnes to anyone... Read more
Seller
10th Feb 2023 (1 year ago)
D Chan
Though we are new in UK, Rebecca and Dawn have been very helpful in helping us to rent a place and start viewing the property in the market. Details has been given on time, we really appreciate their professional spirit.... Read more
Tenant
1st Feb 2023 (1 year ago)
S Fitzpatrick
A 1st class service. The staff at the Long Eaton office kept me well informed with regular phone call & e - mail's.. Would definitely recommend Frank Innes to anyone selling their house
THANKS... Read more
Seller
1st Jan 2023 (2 years ago)
J Porters
Junkporters would love to take this opportunity to thank you & your client’s for using our recycling business.
Kind Regards
Jane... Read more
23rd Oct 2022 (2 years ago)
R Centre
We have used many agents in our time and can honestly say Sam at frank innes has been by far the best very efficient and always happy to help with any queries would definitely recommend to anyone looking to rent there property... Read more
Landlord
6th Oct 2022 (2 years ago)
S Harrison
I have nothing but praise and confidence in Samantha Bye for her handling of two property lets for me this year.
Sam's manner has been friendly and professional at all times, keeping me informed and guiding me through the process of letting, in one case, my long-term home.
Tenants were found in record time for both properties and moved in smoothly thanks to her help.
I have no hesitation in recommending Frank Innes, Long Eaton branch for their full management letting service.... Read more
Landlord
4th Oct 2022 (2 years ago)
S Davenport
I have found Samantha Bye to be professional, polite and always ready to help. Samantha is a huge asset to Frank Innes, and always impresses with her diligence, working to provides service that supports both Landlord and Tenant.... Read more
4th Oct 2022 (2 years ago)
S thirkell
Submitted a offer Sunday (I’m aware it is closed and bank holiday Monday) but It is now Thursday afternoon and I’m yet to hear anything back even after prompting them with a “hi, any updates” email.... Read more
22nd Sep 2022 (2 years ago)
J Carter
I organised a property viewing and confirmed it on the phone the day before. On the day no one showed up and we couldn't reach anyone over the phone. Keep in mind this viewing was a four hour journey away from us. Over all, it was a waste of time and transport costs.... Read more
24th Aug 2022 (2 years ago)
B Snowdon
Vanessa and the team in Long Eaton were fantastic. They kept me well informed and pushed the purchase to completion without being pushy or adding any pressure. Vanessa was a delight to deal with, professional, proficient and personable, all in all she is perfect.... Read more
2nd Aug 2022 (2 years ago)
C mashall
Once again we have had a very good experience with Frank Innes, as this is the third time we have used them as a family.
We found all the staff to be very helpful and informative through out the whole process, from the first visit for valuation, right through to the day of completion.
I would certainly recommend them to others and would use them again in the future.... Read more
29th Jul 2022 (2 years ago)
P Allen
Vanessa and her team worked really hard to sell my house and get it through to completion I had more help from Vanessa then my own solicitor I would totally recommend them .... Read more
19th Jul 2022 (2 years ago)
O Lea-Wilson
We're hugely impressed with the courteous, efficient, and professional service that the team at Frank Innes Long Eaton has provided. As first-time buyers, buying a house can seem a bit daunting. But Vanessa, Chloe, and Hayley have all been so helpful and reassuring. We're excited about the future and delighted to be working with them!... Read more
Buyer
18th May 2022 (2 years ago)
J Hutchinson
Best Estate Agents we've ever used. Totally took the stress out of selling our property by auction. Robyn and the team at Frank Innes dealt with everything for us, including viewings & arranging their Auction Team (Iam Sold) and solicitors (Medway Law) to deal with the auction & legal conveyancing. A total package that worked perfectly for us. Thank You so much. Highly recommended 5*... Read more
Seller
27th Apr 2022 (2 years ago)
A Walker
The whole process was smooth and they were really friendly and helpful all the way through the process. I would definitely recommend and will use in the future, A+++++++++... Read more
25th Apr 2022 (2 years ago)
S Hubbard
Excellent service from All. Chloe and Sharon were very good. Good communication throughout. Professional and accommodating.
I would highly recommend... Read more
15th Feb 2022 (2 years ago)
P Keeling
I purchased a property advertised through Frank Innes. My agent, Joely, was really helpful in keeping me updated on sale progress and organising viewings. Thank you... Read more
Buyer
15th Feb 2022 (2 years ago)
A Bozon
I sold my house through Frank Innes. I was pleased with their work, especially Joely with her very cheery nature and persistence.... Read more
Seller
29th Jan 2022 (2 years ago)
D Paley
Appreciated the professional market valuation by Robyn. Having chosen Frank Innes to sell our house, Joely and team were top class in managing the visits, offers and sale, right through to exchange of contracts. (Expect the same at completion too!) Excellent value for money. Thank you.... Read more
Seller
22nd Dec 2021 (3 years ago)
M Whitlock
I've just completed on the sale of my house and purchased my dream home. The process was stress free thanks to Chloe, she went out the way to chase everything outstanding and continued to keep me updated. I would highly recommend Frank innes, Joely also provided a very personal and friendly service. I can't fault the team at long eaton and will be recommending them. Thank you girls!... Read more
Seller
16th Dec 2021 (3 years ago)
L Gee
Bought our dream home and so pleased with the service, updates from the team. Particularly Chloe and Joely who called every week and kept our spirits high! Thank you so much. Would highly recommend Frank Innes... Read more
Buyer
15th Dec 2021 (3 years ago)
S Hossain
As a first time buyer, we are very happy with the services of Frank Innes Long Eaton. They are professional and responsive. Our offer got accepted within a week , thanks to Sharon, Chloe and Joely for their regular updates.
We had nothing but positive experience with Frank Innes Long Eaton. Highly recommended!... Read more
Buyer
8th Dec 2021 (3 years ago)
L Wilson
The best real estate company we have ever dealt with. Very professional, experienced and helpful. Highly recommend.
Chloe is a doer!!!
She was great to work with, friendly, helpful, and very knowledgeable. She went above and beyond to help us complete our purchase quickly and efficiently.
She made buying our home very stress free!
Amazing!! Thanks.
(Our solicitors told us you are good agents too)... Read more
Buyer
7th Dec 2021 (3 years ago)
K Rosling
I cannot recommend Frank Innes enough.
From seeing our dream house on a viewing with Joely to getting our house on the market With Robyn the process was incredibly easy and quick.
I’m a big one for communication and the levels we have received from Joely and Chloe in particular throughout the process so far have been fantastic. Regular updates and catch up meetings making sure we were all aware of how the process was going and any issues that needed to be addressed.
If you would have asked me prior to purchase who I would list my property up with it probably wouldn’t have been Frank Innes. Am I glad I did , absolutely. I couldn’t recommend them enough to anyone.... Read more
Seller
6th Dec 2021 (3 years ago)
R Berry
Recently purchased a property through Frank Innes. Chloe Hayes was brilliant throughout. Came out to the property several times at my request and was continually chasing solicitors and keeping me updated. I'd recommend her to anyone.... Read more
Buyer
29th Nov 2021 (3 years ago)
R Jevons
Recently bought a House in Long Eaton via Frank Innes. The level of service given was beyond expectation and they worked hard to keep the purchase on track. Sharon, Joely, and Chloe were our main contacts but everyone we spoke with was very helpful and friendly.... Read more
Buyer
26th Nov 2021 (3 years ago)
Frank Innes Long Eaton help to sell our house in a week!
Robyn and Joely have supported us throughout the process from initial valuation to the viewings and negotiations. We have been impressed by the personal service we have recieved. ... Read more
Seller
10th Nov 2021 (3 years ago)
S Chambers
Very professional and helpful. Always dealt with my queries promptly. Kept me sane during the stressful time of buying and selling.... Read more
Seller
19th Oct 2021 (3 years ago)
E Ball
The team at Frank Innes, Long Eaton were absolutely fantastic. Through what become a prolonged (8+ months) and complex sale, Joely was a constant help, assisting me with the best course of action and what to do next.
The help and guidance was invaluable, particularly as a first time buyer, I wasn't always sure what was needing to be done next.
I'm quite certain, that without the Joely and the Frank Innes Long Eaton team, that the sale of my first home would have fallen through.... Read more
Buyer
27th Sep 2021 (3 years ago)
The estate agent Chloe was lovely and friendly and made me feel good about my choice of property. Answered all my questions, didn’t make me feel rushed when looking around.
Thank you, would definitely recommend you.... Read more
Buyer
18th Sep 2021 (3 years ago)
A Kell
We had the initial contact with Robyn who was informative and professional. Our main contact throughout the process was Sharon, who kept us in the loop regularly and was extremely helpful and made the process move along smoothly.... Read more
10th Aug 2021 (3 years ago)
S Walters
Selling our rental property was a very smooth process with the Frank Innes Long Eaton team helping us. We dealt initially with Robyn to list the property and then Joely handled the sale. We were kept well informed during the sale and regularly updated. Whole process from valuation to money in our account in less than 4 months. Would highly recommend.... Read more
Seller
9th Aug 2021 (3 years ago)
M Eggington
I'd like to thank all the team at the Long Eaton office for the support we have had to sell a member of our family's home, we had initial contact with Robyn, who gave a personable but also professional service. we are still in the process of selling but have had some fantastic and honest advice from Chloe. I would definitely recommend.Thanks To all the team at Long Eaton.... Read more
Seller
5th Aug 2021 (3 years ago)
V Mihaylov
Hands down, the best experience I’ve had with a property agency so far. Very responsive and supportive from the first email until the final signature. I’d like to highlight two names specifically, although I’m sure the rest of the team are just as brilliant. Skyler and Jayne were extremely helpful and made sure everything is done in time, all the while being so friendly and professional. I can’t thank you enough, ladies!
Great job, thumbs up!... Read more
22nd Jul 2021 (3 years ago)
A Scott
I have had an exceptional level of service and care from Joely at Frank Innes in Long Eaton. She has made the experience of selling our house a very positive one and her sunny personality has been a breath of fresh air on the gloomiest of days. Thank you Joely!... Read more
Seller
6th Jul 2021 (3 years ago)
E Thomson
Amazing experience with the team, Chloe has helped me through my buying experience and always keeping me updated and Andy saved me huge amounts and made my mortgage hassle free. Thanks to the whole team of long eaton.... Read more
Buyer
6th Jul 2021 (3 years ago)
J Ryrie
Great experience with Frank Innes Long Eaton. From Robyn being well prepared , and professional from the start. The office staff are all friendly and helpful. Chloe has been great in the negotiations , and so far its been its been a smooth experience. Great team, well done !... Read more
15th Jun 2021 (3 years ago)
Q Coughlan-Haywood
The service here is second to none. Chloe was the one who helped me in my search for a new property, I have been in the industry for quite a while now in terms of renovating and she is definitely one of the best I've ever dealt with. I was nervous at first because she looks quite young but from start to finish her professionalism and communication was excellent. Top marks! Would 100% use them again after my experience.... Read more
15th Jun 2021 (3 years ago)
A Parker
Brilliant experience!
Big thanks to Vanessa who was absolutely fantastic throughout our experience... Read more
26th May 2021 (3 years ago)
R Conversano
Worse experience ever, they have stolen my money and they left me without a roof above my head during pandemic.
They have also been racist as they said I did not understand the accordance as I am not English but everything is clear written on the contract that they gave me and that was missed in pages. Dishonest.... Read more
21st May 2021 (3 years ago)
S M
I recently purchased a property through Frank Inness in Long Eaton and I received an outstanding service. Initially Katie Tuckwood handled the viewing and later supported by Vanessa. Both were extremely professional and proactive. Following the purchase, Jane supported with the Lettings side, who reassured me that they had potential tenants in mind. Jane spent time explaining the process and changes in legislation. Extremely helpful and took the stress away from me. So I would like to say a big Thank You for an amazing service and would recommend to friends and family.... Read more
Buyer
20th May 2021 (3 years ago)
A Grimmett
I was introduced to Jayne Brierley after purchasing a property through Frank Innes which I intended to let. Jayne provided me with a thorough overview of the services offered and arranged to visit the property promptly. On the visit, Jayne introduced me to Skyler Howitt who managed the letting process for me from that point. I asked Skyler to market 2 properties for me and 3 days later, one tenant had moved in and another found for the second property. Absolutely faultless service and amazing how quickly all the necessary checks and paperwork were carried out. I have no reservations in recommending Jayne and Skyler to any landlords out there.... Read more
Landlord
17th May 2021 (3 years ago)
M Mckeown
My experience with Frank Innes acting as my Letting Agent has been enjoyable because of the excellent service received. My personal thanks to Jayne and Skyler who have looked after my property. Each time working with them they have been professional, polite and reliable. There were no missed deadlines or failed promises. They receive my highest recommendation... Read more
Landlord
9th May 2021 (3 years ago)
L D
Recently used this agent to sell a property. I chose them as they were professional and friendly without being pushy. I mainly dealt with Sharon who was was very helpful in keeping me informed when there were delays in the chain, but other members of staff were also helpful when Sharon was not in the office. Would definitely use them again and recommend them to others.... Read more
Seller
9th May 2021 (3 years ago)
J Ash
The Long Eaton Frank Innes office comes highly recommended especially if you're lucky enough to be assigned with Joely. Nothing was too much trouble and she had the patience of a saint. Very pleased with the whole process from start to finish - thank you once again... Read more
5th May 2021 (3 years ago)
A Grimmett
I recently purchased a house through Frank Innes which was a very smooth transaction but took many months to complete due to delays with conveyancing during Covid. Katie Tuckwood was absolutely outstanding throughout the process. From the initial viewing through to completion, her service was impeccable. Katie kept me informed of progress every step of the way and clearly put a lot of effort into ensuring the solicitors on both sides were progressing with minimal delay.... Read more
Buyer
25th Apr 2021 (3 years ago)
S stansfield
All the staff are prompt and professional, from start to finish no problems at all. 100%. when I asked advice it was given immediatly. Absolutely brilliant!! well done to all especially Katie and Vanessa... Read more
29th Mar 2021 (3 years ago)
L Adams
The team at Frank Innes were professional, friendly and super efficient from start to finish in the process of selling my house. Nothing was too much trouble so if/when I come to sell my current home, I'll def be returning to them.... Read more
Seller
11th Mar 2021 (3 years ago)
S Dobson
Very professional service, pleasant staff who are happy to help and answer questions quickly and honesty... Read more
9th Mar 2021 (3 years ago)
C Kilmartin
Jayne and Skyler were excellent at finding me a tenant for my property, they kept me informed throughout the whole process. Going above and beyond to make sure I was completely happy. This is the 2nd time I've used Frank Innes in Long Eaton and wouldn't hesitate to use them again.... Read more
Landlord
5th Feb 2021 (3 years ago)
M Hill
Many thanks to Sharon and the whole team at Long Eaton.
We recently moved from Grimsby back to Toton, buying a property through Frank Innes.
Sharon and the team were very helpful, professional, and answered all our queries, very quickly, therefore making the move, as stressless as possible.
We certainly would have no hesitation in recommending the Frank Innes Long Eaton team.... Read more
Buyer
27th Jan 2021 (3 years ago)
B Hallsworth
Amazing service from all at Frank Innes, especially Joely. We are in the process of buying our first home and Joely has been there for every step of our journey. She has been so friendly and accommodating, yet so professional throughout. Joely is a credit to Frank Innes and we cannot thank her enough. Honesty, guidance and support are all very much needed when buying a property and we recieved all of that and more. Great work!! Thanks again.... Read more
Buyer
27th Jan 2021 (3 years ago)
B Smith
Very happy with communication and was kept thoroughly updated throughout as bought a house through Frank Innes. Joely helped me with solicitor paperwork and was very friendly and helpful. Thank you... Read more
Buyer
27th Jan 2021 (3 years ago)
O Robinson
My experience with Frank Innes Long Eaton made buying my first home so easy. I appreciate being kept in the picture whenever the process had moved along. I felt that Joely was especially helpful as my main contact, and guided me though this new and exciting experience.
Would recommend to others!... Read more
Buyer
26th Jan 2021 (3 years ago)
E Wilkinson
Fantastic service from Frank Innes. Katie was our contact at Frank Innes and she was very kind and informative. We highly recommend them and would use them again.... Read more
25th Jan 2021 (3 years ago)
H Cast
Frank Innes sold our house 3 times each time within weeks of it being for sale. We finally moved in November however without Katie Tuckwood being all the case and moving thins along with other members of the chain it would have fallen through. I cannot recommend Frank Innes highly enough they were great especially Katie.... Read more
Seller
25th Jan 2021 (3 years ago)
S Mellors
Very good service from everyone at Frank Innes Long Eaton branch, especially Katie. They dealt very professionally with the sale of a family property throughout the Covid restrictions, saw to all the viewings and contacted me regularly to advise me of any updates.... Read more
Seller
25th Jan 2021 (3 years ago)
A Lady15
Bought a house from Frank Innes in Dec 20. Really happy with the service provided from Joely. From viewing to keys handed to me, she was very helpful and accommodating. Many Thanks again... Read more
Buyer
25th Jan 2021 (3 years ago)
L Gerry
We bought a house that was being sold by Frank Innes. I cannot thank the agent that dealt with us enough. Joely was so helpful, responsive and nothing was ever too much for her. I spoke to her more regularly than I did our own agent! I would highly recommend Frank Innes and in particular Joely, she is a credit to the company :)... Read more
Buyer
25th Jan 2021 (3 years ago)
A Wheatley
Great service from Joely. Always understanding of our needs and chased relevant parties when required.... Read more
24th Jan 2021 (3 years ago)
J Watson
Bought an investment property through Frank Innes. After an epic journey trying to complete due to issues with the lease and solicitors that would not communicate, Joely stepped in and persevered to get it past the finish line. Joely was professional at all times and worked incredibly hard to pick up any pieces dropped by the respective solicitors. Thanks!... Read more
Buyer
21st Jan 2021 (3 years ago)
D Kerry
Very helpful staff and professional business approach, especially during the COVID-19 lockdown. We had the pleasure of dealing with Skyler and Jayne, who were always open to questions and ready to help us out with any issues we faced. Would highly recommend.... Read more
14th Nov 2020 (4 years ago)
C Crofts
Had an lovely experience with frank Inness, very professional, understanding and caring staff. Both Jane and Skyler dealt with any query’s I had straight away, nothing was too much for them. Overall a lovely bunch of down to earth people who go above and beyond for tenants like myself.... Read more
Tenant
30th Oct 2020 (4 years ago)
S Dominguez
Overall a great service. The staff are lovely and very willing to help. However, I feel as if there should've been more communication during the application process. I had to constantly ring to understand what was going on during the application process. In the end my partner and I are very happy with the property they provided us with and I would gladly choose this agency again.... Read more
Tenant
28th Sep 2020 (4 years ago)
D Jones
Ocean, Georgina and the rest of the Nottingham team have been very helpful in my latest property investment. They consistently provided exceptional value when dealing with the Landlord and I as well as a great customer experience after the deal has complete. Will 100% be using them again!... Read more
Landlord
12th Mar 2020 (4 years ago)
I Makk
Everyone is really helpful here, and Ocean helped a lot to me. Thanks.... Read more
9th Mar 2020 (4 years ago)
D Quinn
Both Laura and Alice were a great help with letting our properties quickly and easily.
They were available when we needed them and responded promptly to our requests. We have been very happy with the service, thank you!... Read more
Landlord
29th Feb 2020 (4 years ago)
T Hutchinson
Me and my partner are very happy with the customer service from Alice at Frank Innes. When we first viewed the property for our house Alice was very welcoming and made us feel very comfortable. She was also very organised and made sure to keep us updated on any new information about the property to ensure we moved in asap. Within 3 weeks we moved into our first family home! Cant thank her enough for the support she gave us to make our move as stress free as possible.... Read more
Tenant
27th Feb 2020 (4 years ago)
M McGrath
Had a great experience dealing with Alice of the Lettings Team. She was very attentive throughout, ensuring that she kept on top of the process and that we were well informed. I also dealt with one other member of the lettings team during Alice's absence one day. I don't recall her name but again, she was very helpful. Both were very polite and professional. Thank you.... Read more
25th Feb 2020 (4 years ago)
N Verdolini
Laura and Alice were incredibly helpful in letting my property, arranging everything for me, and made it so seamless. I managed to get a new tenant move in on the same day as the previous one moved out, so no loss of rental income, and they were very professional with great contact through phone, email and gave to face.
Will definitely use this branch again for any future needs.
Thanks guys x... Read more
Landlord
21st Feb 2020 (4 years ago)
M Ivanova
Really good customer servis, friendly and good knowleg about their houses. Thank you very much!... Read more
16th Jan 2020 (5 years ago)
T mochi
Terrible experience the staff are clearly only interested in making as much commission as possible. We had an offer accepted only for another agent working there to put further offers to the vendor at a later date. Pushing to get themselves more commission. We were told by the manager that our offer was accepted and the vendor themselves told us no one else was in the picture. The whole experience was nothing but stress and disappointment. We are now with another estate agent who handles things in a much more pleasant and trustworthy fashion. Don’t trust these reviews look at trust pilot you have been warned.... Read more
Buyer
2nd Jan 2020 (5 years ago)
S Boyse
Ocean was really helpful and professional. She made our move easy and kept us updated throughout.... Read more
1st Nov 2019 (5 years ago)
M J
Very swift sale of local semi- within price target. Branch manager and staff provided friendly and active service to minimise the stress of selling a house, keeping me advised of progress. Very much recommend this team!... Read more
Seller
18th Oct 2019 (5 years ago)
A Chaudhry
Purchased a house via Frank Innes.
Joely at Frank Innes provided an amazing service from first walking in to collecting keys.
Joely constantly kept me updated throughout the purchasing process, constantly chasing all parties on my behalf. I found the whole team friendly and approachable at all times.
I would recommend Frank Innes for their honesty and integrity.... Read more
Buyer
9th Oct 2019 (5 years ago)
S Wright
First off, Ocean Peachment and the rest off the staff there were amazing in helping us get the property we fell in love with at first glance. They were quick to answer all messages and emails and were always reassuring and helpful. Ocean was in frequent contact with us throughout the process, keeping us updated. She was quick, efficient and always made herself available for us. In addition, she was very friendly and pleasant and was a pleasure to deal with. A real credit to Frank Innes.... Read more
3rd Sep 2019 (5 years ago)
R BAILEY
Great experience with Frank Innes from start to finish... Read more
17th Jul 2019 (5 years ago)
W Timpson
Brilliant estate agency! All staff very friendly and helpful. Really like the fact that the whole team visited our property, so any of the staff could handle any aspect of the sale, viewings or questions asked. They were really good at helping us with things that arose and making recommendations etc. Also they also put us in touch with an excellent mortgage advisor too. Really can't recommend them enough.... Read more
Seller
14th Jun 2019 (5 years ago)
T Hunter
Andy the mortgage advisor in the branch was very helpful throughout the whole process. Being first time buyers he helped explain all the jargon and get the best mortgage offer for us.... Read more
Buyer
23rd May 2019 (5 years ago)
T Elizabeth
How amazing. So professional. A lovely girl called ocean helped us understand everything as it was our first time renting. I know that I could email her if I needed to ask for any advice. She’s an absolute asset to your team. Very pleased.... Read more
Tenant
16th May 2019 (5 years ago)
L Cunningham
I contacted Frank Innes in order to view a property which I decided to place an offer for.
From the first call, I received great customer care and prompt correspondence. I decided to work with their in house mortgage adviser -Andrew Hall.
Looking back am so thankful that I did.
Andrew went above and beyond what I expected and did not only provide mortgage advice, but also a lot of moral and support along the way.
He was very transparent in his communication and made all the moving parts very easy to grasp.
I will definitely be working with Andrew again in the future and would highly recommend his services, along with Frank Innes as they collectively made my house buying process very smooth and stress free.
I have now been in my new home for a week and everything is going great.
Thank you Andrew and the team at Frank Innes.
Louise... Read more
Buyer
14th Apr 2019 (5 years ago)
S Rosser
My wife and I recently sold our house through Frank Innes and every aspect of the transaction was spot on.
As we were buying our new property through a different agent we had numerous appointments with Andy Hall, the mortgage advisor who was a pleasure to deal with throughout the whole process.
Andy sought to find the best deal for us through numerous suppliers without fuss, and if he couldn't answer a question immediately he was able to get back to me immediately once he did have an answer (which there were a few phonecalls, sometimes daily!).
I genuinely mean when I say as long as Andy is in his role with Countrywide/Frank Innes we will always go back to him to re-mortgage our property once the time comes round - his expertise and product knowledge is second to none.... Read more
Seller
9th Apr 2019 (5 years ago)
B Toge
Was served by a lovely young lady called Katie. She was very sweet natured, always answered my emails efficiently....was so knowledgeably about the whole process of buying a house...felt like she was on our side....very informative and sweet.... Read more
22nd Feb 2019 (5 years ago)
M Raymond
This is the second time I have used Frank Innes and can't fault them at all. The service has been amazing and the staff very professional and helpful. A special thanks has to go to Andy the Countrywide Mortgage Adviser, helped us through a tricky case and was always there to help, got us a great rate on our mortgage and sorted all our protection for our family home. Thank you all so much to all, would highly recommend.... Read more
Buyer
20th Feb 2019 (5 years ago)
B Mcdonald
This is the 2nd time we have used Andy the Countrywide Mortgage Advisor located within Frank Innes. Again he was able to get the best deal and sort all the issues out associated with getting a mortgage taking all the pressure off the buyers. The life insurance offered was also the most competitive compared to internet search engines. Would use again as it the best money (very reasonable) spent in what is an ever increasingly complex and lengthy process (house buying).... Read more
Buyer
9th Feb 2019 (5 years ago)
S Hopgood
Rang around a few local estate agents and Frank Innes were by far the best in term of price and customer satisfaction, Stacey Reynolds initially came to see us and ensured a smooth process with them keeping up informed and updated along the way. Katie Tuckwood was our point of contact throughout the sale although the other staff at their office took messages and were only too pleased to help. Frank Innes of Long Eaton were professional, efficient and effective through the whole process, and I could not recommend them highly enough.
Mr & Mrs S Hopgood.... Read more
Seller
8th Feb 2019 (5 years ago)
R Langford
Used Frank Innes to rent my property for 5 years, and used their recommended company for renovation and improvement before renting.
They are efficient and reliable, and I have been impressed with everyone at the Long Eaton Office. Would have no hesitation in recommending them as a letting agent.... Read more
Landlord
25th Nov 2018 (6 years ago)
E Navickaite
Bought our first house with Andrew, did a great job for us!!! highly recommend!!!!!... Read more
Buyer
31st Oct 2018 (6 years ago)
G Lauroz
As a French student looking for a rent, I would like to say that Frank Innes, Long Eaton, is a very professionnal Letting agent I would like to recommand. Indeed, I was deeply touched by all the help and advises they provided to me. So go, have some bargainning with them !!
Thanks Frank Innes !!... Read more
17th Jan 2018 (7 years ago)
N Peseckis
worst letting agent in Nottingham. awful service. cheating with deposit... Read more
Tenant
27th Nov 2017 (7 years ago)
A Parsons
Bought our first home with frank Innes and mortgage with Andy 2 years ago. Great service and would highly recommend.
2 years down the line and we got back in contact with Andy about switching mortgage. He got us a fantastic deal. Lower monthly payments and knocked years off the term. Reassessed insurances and got better products at cheaper rates.
He doesn’t confuse you with big words. He talks straight to the point and in a way everyone can understand.
The service is well worth it. Spend a little and save a lot.
Looking forward to returning in another 2 years and hopefully saving more money!... Read more
Buyer
15th Oct 2017 (7 years ago)
B Man
Simple, effective, professional... Read more
27th Sep 2017 (7 years ago)
G 91
We have used Andy on two occasions now, when we first moved in to our house and when we got a re mortgage. He has been a massive help getting us a brilliant mortgage and talking us through everything, making it a pleasant and satisfying experience. We have recommended him to friends and would recommend him to everyone.... Read more
18th Sep 2017 (7 years ago)
C D
I wanted to sell my flat. Stacey came to value it and was very helpful. Frank Innes found potential buyers immediately and successfully sold. Would definitely recommend!... Read more
Seller
14th Sep 2017 (7 years ago)
C Reeson
I was searching for a property to rent with my partner and had a viewing and the beginnings of an offer of tenancy with Mr Ashley Hancock as our Frank Innes contact. Although we ended up accepting a different property, the service we received from Ashley was absolutely fantastic. Throughout the brief period of contact he was friendly and helpful and did everything he could for us as an interested party. He stood out to us among other estate agent employees due to his professional and highly attentive service. As I have suggested, we were very impressed, thank you Ashley!... Read more
28th Jul 2017 (7 years ago)
G harvey
I used Frank Innes in Long Eaton to market my rental property , and dealt with Mark Smith, who was very friendly and helpful. They found some nice tenants and did very thorough checks . I am very happy with the service provided , and will definitely use them again in the future.... Read more
Landlord
17th Aug 2016 (8 years ago)
E Watson
Just vacated a property that I rented out through Frank Innes Long Eaton and throughout the tenancy they were helpful and attentive. They made my renting experience enjoyable and would recommend to a friend or family member. Thank you team... Read more
Tenant
15th Mar 2016 (8 years ago)
M Joseph
Had a lettings appraisal at my house. I am moving out and wanted to let it out. The service from start to finish was straightforward, honest and made putting my property onto the lettings market a doddle... Read more
Landlord
15th Mar 2016 (8 years ago)
K JC
Fantastic service from start to finish! The lettings branch in Long Eaton are very helpful and informative. The staff are lovely, approachable and always willing to help. Very professional! Thank you for all your help with finding my new property.... Read more
Tenant
15th Mar 2016 (8 years ago)