F Khan
Great staff friendly and very covaporative specialy Maddison and Kayleigh... Read more
7th Feb 2025 (10 days ago)
L matthews
We could not recommend Maddie from the Newport branch enough. She is so friendly, professional and efficient. The best!... Read more
29th Jan 2025 (19 days ago)
H Jefferies

Maddie was fantastic at helping us with our sale recently. She came round to value our property and ensured we were happy with everything before proceeding. Louise and Katie helped to keep us informed too. It was never too much trouble to answer the phone or pop us an email. We sold within 4 months and completed in a chain of 5 within 11 weeks! Maddie did a lot of chasing to the different solicitors to make sure we were all at the same stage and happy with progress. Even up to the day of exchange she was keeping us calm and informed. She knew how stressful it was with our two young children and she made them feel at ease too - thank you! Would highly recommend Maddie (and HRD were good too!)
Thank you for all of your help - even after the sale she’s still been happy to helping with passing keys etc around!
The only constructive feedback we would give is my husband didn’t feel as included as he wasn’t getting the emails too which is maybe something to take into consideration for the future.
Xx... Read more
Seller
27th Jan 2025 (21 days ago)
D Howarth
Louise and Maddie were excellent. We had a complex, lengthy chain which needed their close attention and patience. They went above and beyond, working closely with all the other agents to ensure clear lines of communication and that any queries across the chain could be dealt with swiftly to keep things moving, reducing as much stress as possible. We certainly felt HRD worked in our best interests at all times with Louise and Maddie always taking our calls, keeping us updated and replying swiftly to emails. The end result was a successful move. Would highly recommend their service as Agents.... Read more
7th Jan 2025 (6 weeks ago)
M Namusoke
Loved working with you and you made my property search and move in perfect, thanks... Read more
13th Nov 2024 (14 weeks ago)
L Neale
Very professional, friendly , kept us well informed throughout. Would highly recommend to anybody.... Read more
10th Nov 2024 (14 weeks ago)
Sold very quickly.... Read more
Seller
2nd Oct 2024 (20 weeks ago)
Z Tan
Process of renting was great and they were extremely responsive.
However, when it comes to paying back your deposit, there is a lack of communication and they are slow to pay you back even when the landlord has released the deposit.
Overall shows a lack of professionalism when it comes to closing a job.... Read more
Tenant
12th Sep 2024 (23 weeks ago)
M Jeronimo
Started off well, quelle surprise.
That's money time.
From day 2 onwards....
Beyond awful.
Not fit for purpose, in our opinion.... Read more
25th Aug 2024 (25 weeks ago)
D Robertson
HRD were my buying agent. Maddy was very proactive and supportive throughout.... Read more
Buyer
2nd Aug 2024 (6 mo. ago)
A Waters
Absolutely fantastic! Sarah and Kayleigh went out of their way to help our family find the perfect home! We had minimal time to move and as unrealistic as we felt it would be, they made it happen. Thank you so much!!!!... Read more
Tenant
25th Jul 2024 (6 mo. ago)
M Ablett
Maddie did a great job on selling the maisonette. She showed persistence and tenacity on getting it sold. Would highly recommend Maddie and HRD... Read more
Seller
6th Jun 2024 (8 mo. ago)
C cant
Very helpful so caring and help through the sale od our house last August . maddison help us when it came to buying our new flat which was not clear cut sale. So thank you.!!!!!!!!... Read more
Seller
4th Jun 2024 (8 mo. ago)
J Hodges
Very happy with the helpful staff at the Newport isle of wight office. Jack and Kaleigh were always happy to help with our (many!) Questions. They made it so much easier for us as it's been many years since we last moved.... Read more
30th Apr 2024 (9 mo. ago)
A Sweetenham
I would like to thank Maddie, Louise and the rest of the team for their help and advice with the recent sale of a property. I was kept informed regularly of all viewings and feedback, and throughout the sale.... Read more
Seller
15th Mar 2024 (11 mo. ago)
J Solarin
Very good.... Read more
9th Mar 2024 (11 mo. ago)
F Martin
Louise, Maddie, Catherine & Jamie were all extremely helpful and professional in dealing with the house sale. Nothing ever seemed too trivial to phone them about and their patience when dealing with us was exemplary. They called into the property when needed as it went through the clearance process and were able to assist with all processes from my father leaving the house to the point of the new owners moving in. I would recommend them wholeheartedly and thank them for a great job well done!... Read more
Seller
27th Feb 2024 (11 mo. ago)
J S
Catherine and team at Hose Rhodes Dickson Newport were great throughout our purchase process. They had all information on hand and made our first time buying experience great. Thank you for helping us find our first home :-)
-Jeny... Read more
Buyer
15th Feb 2024 (1 year ago)
H Stone
I have been renting with HRD for 17 years and I can honestly say the customer service has been great throughout and I am very grateful for everything Kayleigh, Jamie and Kat have done for us. I do however want to specially mention the AMAZING Heather at property management who works through the Newport office. If ever there are any problems she truly is a welcoming voice over the phone and I know that my problem will be rectified effectively and efficiently because Heather is dealing with it. Heather will always do anything within her power to rectify any problems and I cannot thank her enough for what she has done for my family over the years. She really is a shining star ????????????... Read more
Tenant
4th Jan 2024 (1 year ago)
D Cotton
From the valuation to the completion of sale of my late father's property, all of the staff have been extremely helpful, and at times gone a little further to help as we are not based on the island. For this we cannot thank them or praise them highly enough. Thank you again for finding the right buyer and keeping the stress that comes with property sales to a minimum.... Read more
Seller
4th Jan 2024 (1 year ago)
P Lamanna
I was selling 2 homes that needed to complete on the same day in order to purchase a property in Wales. HSD's effort made the whole process easy. Ultimately a very friends and professional team. Thank you HSD.... Read more
Seller
20th Nov 2023 (1 year ago)
C Townsend
Have been in my property managed by this company for nearly 8 years now. I have had many conversations over the years with property maintenance for general repairs such as fencing or leaking taps etc which has sometimes been slow in progress but the job does get done. I do however want to express my sincere thanks to Heather in particular in this department over an ongoing issue we have been having which was progressively worsening, Heather took the time to visit my property in person and went to great lengths in discussions with my landlord and maintenance team to get a prompt resolution when I escalated to her again recently, she went out of her way to keep me posted at every stage and I am very grateful for this. It is now completely resolved and the end result has surpassed any expectations. The maintenance team that worked on our home went above and beyond when completing the job and did their best to work around me and my family.... Read more
Tenant
5th Nov 2023 (1 year ago)
N Manoj
I recently moved to a rented property with the help of Hose Rhodes Dickson and Mr Lloyd Josling was very helpful and friendly throughout the processing of the tenancy... Read more
Tenant
3rd Nov 2023 (1 year ago)
A Dhanasekharan
I recently moved in to the island from a different country, that too with my children. Hose Rhodes Dickson helped be to find a house especially Ms. Kayleigh and Mr. Lloyd helped me a lot. They were friendly, very helpful and very quick in their work. Finding a home in the island that too for a non citizen is a Himalayan task which was made very easy only because I was with the right people. Thank you so much Hose Rhodes Dickson, (Kayleigh and Lloyd) very very much. I love the house and the place.... Read more
31st Oct 2023 (1 year ago)
P L
I am so happy to express my gratitude by writing this review to share my experience with Hose Rhodes Dickson especially letting agent Mr. Lloyd Josling and Ms. Kayleigh Kent services and helped us to find sweet home.
Their communication was prompt, clear, and transparent. They kept me informed at every stage of the rental process, which was reassuring as a first-time landlord.
I was impressed by Hose Rhodes Dickson's rigorous tenant screening process. They conducted thorough background checks, credit checks, and references to ensure that the tenants were reliable and trustworthy.
If you are considering Hose Rhodes Dickson as your letting agent, I wholeheartedly recommend their services.... Read more
Landlord
29th Sep 2023 (1 year ago)
I igwilo
Just want to say a big thank you to the Lettings Team for job well done ????, as an overseas Nurse and a Newbie on the Island, you made my experience smooth and stress- free.
Lloyd is a ???? star!!!, thanks very much for always always being kind, reassuring and helpful with the entire process, I know from colleagues how difficult it is for non islanders to rent here but you pushed my cause and today I have a home for my family, I can't thank you enough Lloyd, .... Read more
Tenant
27th Sep 2023 (1 year ago)
R Frape
Lloyd from the Newport office has been exemplary with our parents house rental. Thank you. Jules, Rob, Katrina and Fred... Read more
Landlord
15th Sep 2023 (1 year ago)
J Firma)
Surprisingly lackadaisical on the lettings side of the business... Read more
Landlord
5th Sep 2023 (1 year ago)
S Davies
Friendly and professional, good communication and online processes are simple to use... Read more
24th Aug 2023 (1 year ago)
E Male
Can’t recommend enough! As first time renters me and my other half had absolutely no clue about anything to do with renting a property, but Kayleigh made everything super easy to understand and ensured we knew all of the options available to us throughout every aspect! Kayleigh and Lloyd’s support with the whole process was amazing and they helped with any questions we had and made sure we had all possible resources to make the process as smooth as possible. Extremely happy!... Read more
Tenant
22nd Aug 2023 (1 year ago)
T Cullen
Lloyd and the lettings team have been absolutely great. Very responsive, very helpful and very accommodating. Lloyd has made it a really painless and stress-free experience. The on-boarding portal is all very easy to navigate and use too. Very happy with my experience with HRD... Read more
Landlord
17th Aug 2023 (1 year ago)
Jill
It was such a positive experience selling our house with Hose Rhodes Dickson, Newport, Isle of Wight. Maddie and her colleagues were so friendly, responsive and helpful and they made the whole experience go smoothly. I would definitely recommend them. Thank you Maddie and team!... Read more
Seller
4th Aug 2023 (1 year ago)
S joseph
We just Love Hose Rhodes Dickson.... Kudos to Jamie and the whole team...... Read more
28th Jul 2023 (1 year ago)
A Ball
We found the staff incredible when we hit a bump in the road during the move, they always answered our questions and kept us in the loop or chased what needed to be chased, thank you!... Read more
12th Jun 2023 (1 year ago)
marc
Only just had recent 1st contact with this branch(Newport) they have been very professional so far. I used the branch in Ventnor many years ago. They have a nice feel that runs through the company.... Read more
23rd May 2023 (1 year ago)
S 3september
I like Hose Rhodes Dickson , one thing I noticed is that they do not forget people . I was called when I thought no one took noticed of me ,but to my surprised i got an email that there was a suitable house suitable for me BIGUP Jamie you are a great asset in that company you value people so much . Your service is excellent .You are a STAR. I recommend Hose Rhodes to everybody in the world.... Read more
24th Apr 2023 (1 year ago)
R History
The whole experience of moving to a new house was a superb experience! Jamie Southwell is one of the best or even the best agent in the Isle of Wight! Even though the process of searching for a property to view and rent was difficult, Jamie made sure that we will have choices that is in our budget. The whole staff of Hose Rhodes Dickson Newport are all wonderful people. They will make sure if you have applications with them that you will eventually find a property that is right for you. Always up to date information. Very responsive either in emails and phone calls as well. For those looking for a reliable letting and rental agency, no need to look further than Hose Rhodes Dickson. Thank you very much for making sure me and my family will have a secure and comfortable place to live in. Kudos to you Jamie! - Roy Salenga... Read more
Tenant
20th Apr 2023 (1 year ago)
C Booth

It's a real shame that HRD monopolise island lettings, because they are the absolute worst. We've rented through them twice, and their managed properties were absolutely filthy upon moving in.
Our last property took 3 days to clean, during which time our furniture had to be put into storage, and our children had to stay with family.
A month after moving in, we awoke in the middle of the night to a torrential leak. An indoor water feature, you might say. We only heard it because we were sleeping in the living room. Why, you might ask? Because the carpets were being replaced 2 days after Christmas because they were motheaten and heavily worn and stained. HRD knew all this before we moved in, but didn't sort it before we lived there, so we had to move ALL our furniture into a small bedroom while the carpets were refitted.
5 years later, we moved out, and no the leak still hadn't been fixed. Absolute joke. THE DAY BEFORE WE MOVED OUT a builder came by to do a quote for the required work. I mean, are you actually kidding me?!
They did nothing for us, and after we left they attempted to withhold our sec deposit which is a p-take considering the filth we moved into.
And they also charged £75 a year just to renew our tenancy. Daylight robbery.
I heartily steer anybody who asks for advice away from HRD, but the sad thing is, the majority of island lettings are through them. We will never rent through them again.... Read more
Tenant
2nd Apr 2023 (1 year ago)
E Riches
Great team and very helpful.
Thank you Rebecca for answering all my questions very swiftly.... Read more
31st Mar 2023 (1 year ago)
A Adepa
Looking for a rental property on the Island is very frustrating but thanks to Jamie Southwell of HRD Newport branch, he never gave up on us.He was very supportive with the entire process.We appreciate your gift and Thumbs-up to Rebecca & Kayleigh.... Read more
10th Mar 2023 (1 year ago)
I Rothwell
Dealt With Jennie from the East Cowes Team, extremely helpful and always happy to help when you need something. Very professional, and made our house look amazing. We felt very looked after, and will always use Jennie in the future.... Read more
1st Mar 2023 (1 year ago)
D Kumar
I was actually looking for a rental house in Isle of Wight from UAE. Jamie southwell from Hose Rhodes responded to our application and helped through all our application process beyond our expectations. He made sure we have a house secure in our name before we even arrive in Isle of Wight. Thank you so much Jamie and the entire team for wonderful support. It means a lot especially for people who are just starting a new journey in UK.... Read more
Tenant
26th Feb 2023 (1 year ago)
D Byers
Such a helpful bunch of people. Through no fault of theirs the whole purchase took ages, they were supportive and understanding throughout the whole time.... Read more
Buyer
20th Feb 2023 (1 year ago)
O Riches
My house wouldn't of gone through without the help of Hops' persistence in making sure everything was prepared, many thanks!!... Read more
Seller
16th Feb 2023 (2 years ago)
We had a very good experience with Hodes Rhodes Dickson. They were very professional and friendly. They gave us honest, clear advice and kept us up to date with the sale progress in a timely manner.
Hannah was the agent dealing with the sale, and I can’t speak high enough about the service that she gave us.
They were very easy to contact and answered all our questions quickly and within a couple of hours.
I would recommend them to anyone who wants to sell there property.... Read more
Seller
16th Feb 2023 (2 years ago)
Rob
Something seems very unprofessional with the letting part from the agency. I left one of their properties over 2 weeks ago, and still no sign of my deposit. No communication either! And somebody has been living in the property already for a week, so they are holding 2 deposits for 1 property.
Something is not right with their practices i think... Read more
Tenant
4th Feb 2023 (2 years ago)
S Perkins
I have been dealing with Rebecca from the lettings team at the Newport office. This lady is very kind, helpful and knowledgeable. She has gone above and beyond to assist with our rental. I would highly recommend her services at Hose Rhodes Dickson. Thank you very much Rebecca.... Read more
Landlord
27th Jan 2023 (2 years ago)
A Langan
Terrible service, don't rent from these cowboys.... Read more
Tenant
18th Jan 2023 (2 years ago)
J Westmore
Not made welcome... Read more
4th Dec 2021 (3 years ago)
R Dias
Great service ????... Read more
27th Oct 2021 (3 years ago)
D Symmans
Great staff... Read more
20th Oct 2021 (3 years ago)
D Libby
Excellent Estate Agent in Shanklin, Isle of Wight... Read more
17th Jul 2021 (3 years ago)
T C
Be warned do not expect to get your full deposit returned, it seems an expectation on their part you will not, this was clearly voiced when I handed back the keys, prior to checks she said I will get deposit back after quotes? Quotes for what exactly prior to inspection?This was a big red flag clearly, I would never recommend or use this company again. I was warned however after I had moved in unfortunately....... Read more
Tenant
30th Jun 2021 (3 years ago)
I Alves
I rented a home through HRD and they were always really helpful and nice. Highly recommend.... Read more
Tenant
8th May 2021 (3 years ago)
R Hinchliffe
Very helpful kept me informed let me know keys were ready before I got here and was able to pick up early kept in touch after moving in to make sure everything was okay... Read more
Tenant
28th Apr 2021 (3 years ago)
B Potts
Nice down to earth people... Read more
17th Mar 2021 (3 years ago)
S gannarapu
Horrible Experience!!!!... Read more
9th Mar 2021 (3 years ago)
L Halfhide
Haven't used them much but they have been helpful.... Read more
25th Nov 2020 (4 years ago)
M Newton
Great estate agents... Read more
6th Aug 2020 (4 years ago)
A Prado
Rip Off....
They gave me.a rundown flat...and said they are also a victim that we have to move out for them to fix it...... Read more
Tenant
9th Jul 2020 (4 years ago)
S Coleman
I have just sold my mother's property, and although the initial help was good unfortunately it didn't continue. I seemed to be doing most of the running around, and a lot of my correspondence was not acknowledged. I felt the agent was working more for the buyers. This made what was a very stressful time for me, much worse.... Read more
Seller
7th Mar 2020 (4 years ago)
S Payne
Agent very helpful, and friendly... Read more
17th Dec 2019 (5 years ago)
K Donnelly
The lettings team are terrible !!!! The process to get anything done by the maintenance team is appalling. It took more than 3 weeks to get a deposit back, and the service is slow. Almost impossible to get a call back to speak to someone. I feel very frustrated, which is why I gave them 1 star. A company is more than happy to take a sizeable deposit from you and get you into a property for their commission but it feels like once that's done, hose Rhodes Dickson are not able or willing to show good customer service. I wouldn't recommend them at all... Read more
Tenant
5th Dec 2019 (5 years ago)
M Dunford
Lovely staff... Read more
30th Nov 2019 (5 years ago)
G Curtis
Easy to navigate website... Read more
9th Nov 2019 (5 years ago)
A Goddard
Emily was really helpful when we moved into our house in June. Efficient with communication and always at the end of an email to answer our questions. The whole process with a Hose Rhodes was dealt with really professionally and in a timely manner. Many thanks!... Read more
Buyer
9th Aug 2019 (5 years ago)
T Allen
Emily from the Newport office is fantastic friendly made us feel welcome and helped us wherever she could,... Read more
5th Jul 2019 (5 years ago)
M Makeup
I would personally like to thank the lovely, professional and very helpful estate agent Emily. She has been amazing , finding me and my family a rental property. She has gone above and beyond to put my mind at ease , also making the process very smooth and simple. I would highly recommend her and the team at HRD. Fantastic service , thank you ever so much ??.... Read more
Tenant
2nd Jul 2019 (5 years ago)
R Love
Emily at HRD has SO much patience and she is so kind. HRD are a large group of professionals whereby people always come first!... Read more
1st Jul 2019 (5 years ago)
L Downer
HRD have be great, especially Emily who has help us along the way. Emily went above and beyond to be able to provide us with the right property. Highly recommend using HRD,ask for Emily in rentals... Read more
Tenant
29th Jun 2019 (5 years ago)
Emily was so helpful and was always willing to accommodate.... Read more
Tenant
26th Jun 2019 (5 years ago)
C young
Very helpful... Read more
25th May 2019 (5 years ago)
lynnlister
I’ve just used HRD for the first time. I’ve had dealings with staff from more than one branch who have been great at all times. I’d particularly like to thank Emily from the lettings department of the Newport branch who has been a real pleasure to deal with. She has always responded to my emails quickly and has guided me through the process in a helpful, friendly and professional way. Thank you.... Read more
Landlord
23rd May 2019 (5 years ago)
A T
Sometimes a little over professional.... Read more
27th Mar 2019 (5 years ago)
L Balchin
HRD ( Newport ) have been brilliant throughout the whole Rental process . Emily has been particularly helpful & has been available to speak to even out of office hours. I have had a very positive experience with the Newport office.
I would recommend them to anyone.... Read more
Tenant
20th Nov 2018 (6 years ago)
E BARRY
Hose Rhodes Dickson are very very helpful and put the client first... Read more
12th Nov 2018 (6 years ago)
arabelleugh
Great service, they do genuinely care about you. Been with HRD twice and don’t have a bad word to say.... Read more
11th May 2018 (6 years ago)
M Lyons
Very happy with the excellent service from the Newport Office and in particular George Chapman who has been very helpful in arranging to put my house on the market. I have every confidence that George and the team will sell my house in a reasonable time frame through their hard work and dedication.... Read more
Seller
18th May 2016 (8 years ago)