The worst agents I have ever dealt with. The property we moved into wasn't cleaned beforehand. There was mould stains around windows, dead spiders hanging from drawers, rubbish in the bin, dried food spilled out into the drawers and cupboards. I had to delay my move in date because the unfinished apartment was still very much furnished. I had to source them a removal van only for them to turn up late meaning I had to clear the furniture out at 5 months pregnant. After 3 weeks, the bath cracked and collapsed because the supports had rotted away. It took 3 weeks for them to fix this. Rising damp and mould plagued us for 6 months where we were told it's not a priority despite my being asthmatic and pregnant and having a toddler. It took a call to environmental health to start getting things sorted and even then they lied about what works were booked in. One of the worse things was probably having a faulty boiler that leaked for months.
Email communications are so rude, particularly from Andrea and Mandy, we cannot bear to continue conversing with them and it's hard to log a complaint as they are 'not allowed to divulge details of senior managers'.
They changed our direct debit forms by hand so you can see it's a staff member's handwriting then accused us of paying the rent a day late each month. It's just a shocking establishment with a disgusting way of conducting business. If you've a property to let, don't expect it to be managed well. If you're looking for a rental, don't expect anything once they have your deposit.
4 years ago