N Marshall
We purchased our house through Westcoast Properties Patchway and couldn't fault them at all. As first time buyers we had possibly more questions than experienced buyers but Helen Duthie was great and managed to answer all our queries. We hope we will stay here for years to come, and when it comes to sell, I hope we can deal with Helen and Westcoast Properties in Patchway again!... Read more
Buyer
17th Oct 2024 (17 weeks ago)
Gary

I was considering selling my property, so I invited two estate agents, Garrett & Bradley and Westcoast, to provide quotes. On June 15, 2023, Helen Duthie from Westcoast emailed me, agreeing to match Garrett & Bradley's quoted fee of 0.8%. I informed both agents that I would contact them once I decided to proceed with the sale.
After some deliberation, I chose to go with Westcoast and listed my property with them on August 3, 2023. However, upon reviewing the contract, I discovered that the fee had been changed to 1%. When I questioned this, I was dismissively told that the lower fee was no longer available. Although I considered walking away, I decided to stay since my property was already listed and I had begun searching for a new one.
Buying and selling property is a stressful and complex process, and many people rely on the expertise of their estate agents for guidance. Westcoast referred me to a conveyancer called Muve and a removal company. I trusted that Westcoast had thoroughly vetted these partners to ensure they had their clients' best interests at heart, but this was not the case.
Muve is an online company with conveyancers based in Sri Lanka. From the start, my onboarding process was mishandled, and communication was poor. Midway through my purchase, I received a leasehold report from them stating that I had opted for indemnity insurance instead of local authority and drainage searches. Muve sent me a PDF flyer that mentioned insurance against missing the stamp duty holiday deadline, which had already passed in 2021. The flyer also claimed that indemnity insurance is used when a sale needs to be completed quickly, which was irrelevant to my situation as no one had set a deadline for completion or asked Muve to expedite the process. Their quote vaguely listed a "report with indemnity."
As a client, I expected them to explain my options clearly so I could make informed decisions. Losing confidence in their service, I instructed them to stop working on my purchase and hired a local conveyancer not referred by Westcoast, who was significantly more professional from the outset.
The removal company Westcoast referred to me cancelled their survey visit an hour before the scheduled time. I had rearranged my plans to accommodate them and emailed them a list of alternative dates and times, but I never heard back. Two days later, I contacted Wilkinsons Removal & Storage in Bristol, who were brilliant and highly recommended.
Estate agents often receive financial incentives from the companies they refer to their clients, and it became clear that financial gain was more important to Westcoast than acting in their clients' best interests. Communication with Westcoast was poor, with calls and emails frequently going unanswered. On a positive note, Jeet from Westcoast sold my property quickly and at the desired price, although I'm certain Garrett & Bradley would have done the same and been far more professional.
Westcoast have responded to my complaint regarding the fee being changed by saying this was an introductory offer, this is a complete lie. Helen Duthie had no intention of matching Garett & Bradleys fee, it clearly shows Westcoast cannot be trusted and lack the clarity & integrity showed by other Estate Agents.
Avoid this company at all costs!... Read more
Seller
12th Oct 2024 (18 weeks ago)
T Carter
Thanks to Helen and the team at westcoast they were very professional and nothing was ever to much keeping us updated with everything until complete and exchange, well done. Tina... Read more
Seller
10th Oct 2024 (18 weeks ago)
J Dub
I bought a property through Westcoast and have only positive things to relate. Helen and Emma dealt with me professionally, courteously and most importantly in a timely manner.
In an industry with a dubious reputation they provided me with a positive experience second to none.... Read more
Buyer
25th Sep 2024 (20 weeks ago)
O Edgecombe
Helen and the team are such an upbeat, honest and passionate group of people that really care about the job they do and their clients. A hard working dedicated estate agent who I would highly recommend!... Read more
18th Sep 2024 (21 weeks ago)
K Edwards
West coast Properties were extremely helpful and guided us through the sale of our flat in Bristol. The sale was very easy and quick, finding suitable buyers and gaining the top of our asking price. Helen Duthie, in particular, was highly professional, communicated effectively and responded quickly. Overall - a great experience. I highly recommend them.... Read more
Seller
16th Sep 2024 (22 weeks ago)
They appeared knowledgeable and impressive when we first met them but once we signed on that changed. Our property was damaged on the first viewing, they denied anything had happened and refused to take any responsibility.
They don't reply to emails or return phonecalls or keep you informed of what is happening. Within the team, one member turned up late to viewings, another is incredibly rude, blunt and has zero manners and one team member lied to my face.
They didn't promote our house, despite asking to change the price or change the approach nothing was done.
I'd avoid at all costs, unless you believe your house will sell itself without any input from them.... Read more
Seller
12th Sep 2024 (22 weeks ago)
Jeet and Helen were wonderful.
Great knowledge and communication
would recomend West coast to potential sellers... Read more
Seller
8th Sep 2024 (23 weeks ago)
A bendre
Excellent customer service. Prompt response from the team. Did advice and helped to get moving out and moving in process with useful contacts. Thanks for the welcome gift too!... Read more
19th Aug 2024 (5 mo. ago)
J John
Whenever I’ve gone to see houses by Westcoast properties, Jeet has been very supportive in giving me the right explanation and advices as I’m a first time buyer. She has done a great job and I’m very thankful for it .... Read more
Buyer
8th Aug 2024 (6 mo. ago)
J Ellis
Having been with another Estate Agent 6 months we changed to Westcoast Estate Agents, what a difference, multiple viewings, kept informed every step, the whole Team at the Patchway branch are caring, thoughtful and understood our needs to move into another property, we would like to thank Jeet especially, she is really professional, caring and certainly sold our property, she is now an honorary member of our family, thank you Jeet.... Read more
Seller
8th Aug 2024 (6 mo. ago)
I Ali
Jeet was a pleasure to work with... Read more
M Wong
Referral by a friend, they are helpful and the letting process went smoothly, especially Jacques helped us with the whole process, he is very helpful and professional. Will recommend to others... Read more
Landlord
1st Aug 2024 (6 mo. ago)
R Smith
We used the Patchway branch to sell. Helen Duthie was our rep. She was simply brilliant and I don't think we would actually have moved without her drive and energy. All the solicitors involved were appalling and Helen made it all happen in spite of their ineptitude. The whole Patchway team were so helpful and I can't recommend them highly enough. First class service from a superb team.... Read more
Seller
15th Jul 2024 (7 mo. ago)
S Triggle
Very warm friendly service from the first meeting. It felt very personal to me. Helen really showed an interest in my situation and did all she could to help with the sale. I did have quotes from a couple of the more corporate companies but they came across as either too pushy or disinterested. I would definitely recommend Westcoast and would like to thank Helen and also Jeet.... Read more
Seller
5th Jul 2024 (7 mo. ago)
T Lombardi
A big shout out to Helen Duthie branch manager of Westcoast properties , cannot Thankyou enough and your team Emma and Jeet for the continued support and professionalism through my sale . From the day you came to view my property , after being let down from a local competitor , you reassured me ,it feels like a family and for this i can only recommend you 100% Thankyou x... Read more
Seller
5th Jun 2024 (8 mo. ago)
A Chapman
We recently sold our house through Westcoast. All the team at the Patchway Office are friendly & helpful. Whilst our sale did take some time & have some problems ( outside of Westcoast’s control) the team, especially Helen, were proactive in trying to resolve the issues & keeping us informed. Would thoroughly recommend.... Read more
Seller
2nd Jun 2024 (8 mo. ago)
M Villablanca
Great communication and super friendly. Always helpful with any queries we had... Read more
24th May 2024 (8 mo. ago)
Westcoast were amazing at everything regarding my sale and guiding me through the entire process from start to finish. It was a lot easier knowing that they had good local knowledge and were always on hand if I had questions.... Read more
Seller
20th May 2024 (8 mo. ago)
M Lewis
I was interested in a property with Westcoast, but couldn't make the viewing. The agent (Jacques) kindly offered to carry out a video viewing by WhatsApp, and went above and beyond to be helpful. Although I didn't take the property, Jacques and the team were professional and courteous, a refreshing change!... Read more
14th May 2024 (9 mo. ago)
D Grant
Highly recommend Westcoast Properties (Patchway) to buy and/or sell property - very efficient and professional. All staff are friendly and happy to help and support with whatever query or question you have. A big thank you to Emma, who helped us secure our dream home and sell our property, all in less than 2 weeks! She always went the extra mile and communicated with us throughout the entire process and gave sound and professional advice. The team at Patchway are 5* and we would definitely use them again! Thank you again Emma and team!... Read more
Seller
13th May 2024 (9 mo. ago)
J Boyce
Very informative and supportive throughout the sales process.... Read more
Seller
26th Apr 2024 (9 mo. ago)
E Whitfield
Helen and the team were really great for our move! After struggling for months to sell my flat, Westcoast managed to sell it in a week! They were really helpful when we had some delays and went the extra mile to make sure everything got over the line and we were happy. Thank you.... Read more
Seller
23rd Apr 2024 (9 mo. ago)
C Darnley
We are very pleased with the service, advice and help from all the team at Westcoast, and highly recomend them.... Read more
19th Apr 2024 (9 mo. ago)
N Neville
Had a great experience from Westcoast on selling our house
Emma was amazing and professional as was jeet
They were so helpful friendly and kept us up to date at all times through our sell... Read more
Seller
19th Apr 2024 (9 mo. ago)
The West Coast Patchway team, especially Jeet,
Where to begin what a kind nice young motivation, young lady :)
She’s the most helpful woman I met from any other state agent and she’s very good people person and she have big to the potential for west coast company and very with big patient with peoples, Thank you for everything. Jeet ,... Read more
Buyer
27th Mar 2024 (10 mo. ago)
K C
Westcoast were great selling my house in Little Stoke. I had previously tried another agent and selling method. They had failed over three months to get any interest at a lower marketed amount. Westcoast got what I thought my house was worth looking at prices and condition over the prior 18mts.
The sales team worked hard, got several showings and a few offers in the first week of putting on the market with them. There were a couple of normal niggling issues from post sails process that take my review down from 5 stars but this wouldn’t put me off using them in the future. The team were better than agents I have used in bigger agencies when buying.
For the Stoke and patchway areas, I would recommend using them.... Read more
Seller
26th Mar 2024 (10 mo. ago)
L Tongue
Excellent service from start to finish. Always available to provide assistance & give thorough explanations of the process & what the steps were. I will definitely be using West Coast Properties again in the future!... Read more
21st Mar 2024 (10 mo. ago)
V Santo
I mostly dealt with Linda Shipway who was super helpful throughout the entire process. I had a nightmare with my Solicitors and Linda went above and beyond to help me which I really appreciate - thank you so much Linda! When I collected the keys I was also given a "welcome to your new home" pack which was a nice surprise.... Read more
Buyer
5th Mar 2024 (11 mo. ago)
P baker
Helen and team were excellent in supporting the sale of my property. From the initial meeting to the very last phone call on the day of completion, they kept me informed throughout the process. Really friendly, professional with a good network of house hunters I would really recommend Westcoast Properties. Best Regards Phil... Read more
Seller
25th Feb 2024 (11 mo. ago)
D Sh
The West Coast Patchway team, especially Jeet, made our journey as a first time home buyer a dream. Incredibly responsive, professional at all times and incredibly kind. Thank you!... Read more
Buyer
22nd Feb 2024 (11 mo. ago)
Helen, Emma, Jeet and the team at Westcoast Properties have been brilliant. First offer came in after 3 days on the market!... Read more
Seller
15th Feb 2024 (1 year ago)
Graham
Had a fantastic experience selling my house in Patchway Helen and the team kept in great contact and were fantastic in chasing the through a not straight forward sale. I would throughly recommend Westcoast to anyone.... Read more
Seller
31st Jan 2024 (1 year ago)
M Bennett
Just bought a property through Westcoast and they provided a brilliant service throughout the whole process. Both Emma and Jeet were great and both very helpful and responsive at all times. A special mention to Emma who was fantastic in pushing all relevant parties to get the sale completed quickly. From offer being accepted to completing and receiving the keys all in 3 months time! Would highly recommend Westcoast to anyone... Read more
Buyer
29th Jan 2024 (1 year ago)
P dury
excellent professional service from start to finish from all the team... Read more
19th Jan 2024 (1 year ago)
A Elsayed
I just moved my first bought property. Westcoast Properties and especially Jeet, Helen and Emma were all so supportive and tried their very best to chase the seller wherever possible to get things moving quickly. They were super knowledgeable and were as honest and fair as possible which I really appreciate. They have wonderful solicitors that they work with and one of the best Mortgage advisers also working in the same office. I definitely would recommend westcoast properties to anyone and I'll be hoping to buy my second property with them in the future!... Read more
Buyer
16th Jan 2024 (1 year ago)
C Dunmur
Very professional service, Emma and the team got us through a very difficult and trying move!
Would recommend!... Read more
21st Nov 2023 (1 year ago)
K hamilton
Cannot recommend highly enough. Found our forever home through Westcoast’s Patchway branch - put an offer in that was initially rejected but Jeet worked her magic and ended up getting our offer accepted. Emma was also really supportive and helpful throughout. Thank you Westcoast!... Read more
Buyer
12th Nov 2023 (1 year ago)
M Grotzke
Helen Duthie and her team provided the support we required to market and ultimately sell my fathers property after his death. The conveyancing took 10 months and Helen and her team did everything they could to keep the sale on track and i was kept informed of progress of the chain on a regular basis.... Read more
Seller
22nd Oct 2023 (1 year ago)
A Humphries
We cannot convey how amazing Brad has been, he has gone above and beyond when assisting with our 2 properties in Filton.
Nothing was too much trouble and it was very much appreciated by us.
We would not hesitate in recommending Brad and his team, again and again.
B3 Homes Ltd... Read more
20th Oct 2023 (1 year ago)
R Bence
Helen Duthie and her team are brilliant! Helen was amazing, getting the best possible price for my land and house. The team at Patchway kept in touch all the way through and were excellent. I can’t thank them enough for all their hard work. I would definitely recommend Westcoast in Patchway for selling and buying a house. Thank you... Read more
Seller
19th Oct 2023 (1 year ago)
We were selling during a difficult time in the market but we had a reasonably consistent level of viewings throughout. I was in contact every week about viewings etc and overall they did a great job considering the circumstances.
Any concerns we had about photos, price etc were dealt with very quickly and they were willing to chat through the options with me before I made any decisions.... Read more
Seller
5th Oct 2023 (1 year ago)
B Maclean
I bought 5 properties between 2020 and 2023 all through Westcoast properties. The team are Westcoast properties are professional, Knowledgeable and supportive. I could not have managed without their patience, support and ability to ensure the process keeps
Moving forward. Thank you guys for everything. Bam @ DBRICKS LTD... Read more
Buyer
28th Sep 2023 (1 year ago)
F Muxworthy
Have used Westcoast to rent out my property. From start to finish everything has gone very smoothly. Brad Cotterell and the team at Westcoast were extremely professional. I never had to chase them regarding queries and all telephone/emails were returned promptly. Highly recommended them.... Read more
Landlord
25th Sep 2023 (1 year ago)
J Lee
Overall, a positive experience renting one of their properties. Definitely recommend Jacques who was incredibly helpful and professional throughout the entire process!... Read more
Tenant
21st Sep 2023 (1 year ago)
D Gomes
We’ve been searching for a new home in the Patchway, Stoke Gifford and Bradley Stoke areas for a couple of weeks now. I’ve done many viewings with most of the local estate agencies. I have to say Jeet Kaur-Sathi is the best I have dealt with so far! She clearly knew about the area, the properties she was showing and the position of the sellers. She was able to answer every question we had. However what impressed me the most was her natural warmth and inquisitiveness. She asked lots of open questions to really understand what I was trying to find and then took me to see a property that I hadn’t even scheduled to view. Her gut instinct was spot on! Jeet must be a true credit to her employer as her professionalism and dedication to doing her job well was plain to see. Thank you Jeet!... Read more
18th Sep 2023 (1 year ago)
V Priest
Helen Duthie went above and beyond and was an absolute pleasure to work with. Would highly recommend... Read more
18th Sep 2023 (1 year ago)
R Patterson
Really good service from the team in the branch. Simple way of doing things and our rent contract went through within 2 weeks which was amazing! Lovely team and really helpful.... Read more
Tenant
10th Sep 2023 (1 year ago)
H P
We have recently purchased a property through Westcoast Properties Bristol Branch, Helen Duthie has been fantastic in getting the purchase over the line, dealing with the chain. Excellent Service!!!... Read more
Buyer
6th Sep 2023 (1 year ago)
P burge
I have had the best information from Emma Gunter CePap she has gone way above what her job entails. I am in the process of buying a house from Westcoast she has not only helped me with this, but also informed what was needed from my estate agents and helped with the information from the sale of my own house. I thank you once again.... Read more
Seller
6th Sep 2023 (1 year ago)
L Scott
I have been renting for over 10 years with various agencies and have never had such wonderful care as I have from Westcoast Properties. Jacques from Patchway office always returns my calls and emails and nothing is ever a bother. The whole team are delightful, understanding and caring. I wouldn’t use another agency again. Thank you Westcoast Properties... Read more
Tenant
1st Sep 2023 (1 year ago)
L Reeves
I found my perfect home with Westcoast & with the help of Jeet Kuar-Sathi. Jeet pulled out all the stops & she did a fantastic job, going above & beyond in a very short space of time, to secure my forever home for me ????... Read more
Buyer
1st Sep 2023 (1 year ago)
A Gariwala
I recently used Westcoast Properties to rent accommodation in the Patchway area. I dealt with Jacques who was very helpful and found a suitable accommodation for me within a few days. I was able to move in 2 weeks after viewing. I was extremely happy with Westcoast's service and especially Jacques.... Read more
Tenant
26th Aug 2023 (1 year ago)
P Peter
Very pleased with the service. Emma Gunter was very helpful and professional.... Read more
23rd Aug 2023 (1 year ago)
K C
Really friendly team, very helpful, Jeet was great!... Read more
18th Aug 2023 (1 year ago)
A Clark
Amazing support from Jacques Flanders with helping to move in and problem solving.
Found westcoast via Rightmove... Read more
Tenant
1st Aug 2023 (1 year ago)
J Golding
I used Westcoast in Patchway to sell my flat in Charlton Hayes recently, completing at the end of June. I had a great experience. It was Emma who first came for the valuation appointment, but then I had help from a number of different team members throughout, including Jacques, Helen, Beth and Jeet and I'm very happy I went with them! They looked after me from start to finish, from getting my flat on the market to liaising with my buyer on various bits and then completion. Most importantly, they helped me work to the very tight deadlines set by the developer of the new house that I bought, for which I am very grateful. Thank you!... Read more
Seller
1st Aug 2023 (1 year ago)
R Pendrell
Recently sold my property with Westcoast Properties. Everything from the initial conversation with Helen Duthie to the final sale went very smoothly, very professional. I was kept up to date on a regular basis on every step of the process by Bethany Nash and the Westcoast team. I was very impressed with their professionalism and they made sure the completion happened within the agreed timescales. I would definitely recommend Westcoast Properties to anyone who wants to buy/sell/rent property.... Read more
Seller
20th Jul 2023 (1 year ago)
A Melhuish
Helen and the team were professional from start to finish. I thoroughly recommend these guys... Read more
6th Jul 2023 (1 year ago)
J Hodges
Recently completed the purchase of my first home with Westcoast Properties. Beth and Emma were brilliant throughout! The cherry on top of the cake was the bottle of wine when we collected our keys. Thank you Westcoast Properties!... Read more
Buyer
6th Jul 2023 (1 year ago)
L Hedge
I have recently viewed a few properties with Jeet who works as a property consultant at Westcoast Properties. I have never met such an engaging, approachable agent in all my life. She is an absolute delight to liaise with and Westcoast Properties should be very proud to have her represent them. I would recommend her to anyone.... Read more
22nd Jun 2023 (1 year ago)
M murray
Just signed up with Westcoast Properties to sell my house.
I have recently had bad experiences with other estate agents.
What a breathe of fresh air Helen Duthie was.
She was not pushy.She took the time to explain each step of the process.
She knows the area very well having lived here for years.
She gave great advice on how to proceed.
I have no hesitation in recommending getting Westcoast in for a valuation.... Read more
Seller
14th Jun 2023 (1 year ago)
Very professional upfront service when giving valuation and market insights. Marketing of the property was excellent and really made the house stand out and generated some great interest. Communication could have been better after house sold but always got back to us when tried to contact. All the team our polite and happy to progress the sale. Would sell again through them. ... Read more
Seller
15th May 2023 (1 year ago)
J Cox
I was extremely impressed with Nick, Emma and the Westcoast team; nothing was too much trouble and if the team couldn’t answer the question straightaway, they would go away and come back with the answers very quickly. Regular weekly updates from Beth made this stressful time a very easy process. I would highly recommend this company if you’re thinking of either selling or purchasing a property.... Read more
4th Apr 2023 (1 year ago)
Nathalie
I decided to sell my rental property and called up Westcoast as they were local. I met Emma the next day and she convinced me in one meeting. Emma said she’d sell my property within a week, she actually sold it within a day!
Once lawyers were instructed Bethany took over and, oh my Lord, if everyone did their job like Bethany does, the world would be a different place.
Bethany updated me twice a week, every week, and ensured I was always up to date. She put so much effort into making sure completion happened within the agreed timescales, and lord knows how difficult it is when you’re relying on third parties who have no vested interest in the transaction (management companies!).
I was absolutely delighted by the team and next time I’ll sell, I’ll definitely use Westcoast again.
A great job very well done! Thank you xx... Read more
Seller
17th Mar 2023 (1 year ago)
T Biswa
Hi Everyone, Please be aware of this agents...not professional and not reliable at all... they don't have proper policy.... Read more
2nd Mar 2023 (1 year ago)
A Haynes
The Westcoast Patchway’s friendly team always make me feel very welcome when visiting the office to collect keys or arrange viewings.
Over the last few years, I have completed countless viewings which ultimately led to the successful completion of two purchases that would not have been possible without their support. The team quite literally held one purchase together, using excellent communication skills as a mediatory between the vendor and myself.
On the lettings side, it was both interesting and refreshing to hear my tenants talking positively about the Westcoast Patchway team who took a very personal approach with them. This rapport really helped during a difficult transition when the tenants needed to move out.
I always value the local market knowledge and support from the team when seeking more opportunities to provide good quality homes.... Read more
Landlord
16th Feb 2023 (1 year ago)
A Dix
As everyone knows moving can be very stressful . However with the help of Helen , Emma and Beth they took the stress from me . Through their determination they got me my sale and supported me through the whole t process . I would highly recommend this estate agency .... Read more
Seller
8th Feb 2023 (2 years ago)
A Reed
Emma, Beth and Helen have all been really helpful in my first home buying experience. Beth made sure I was kept up to date with everything happening in the chain and was really informative! Emma helped answer all my questions and Helen helped me with communication after the move. Many thanks... Read more
Buyer
27th Jan 2023 (2 years ago)
veronica
Absolutely brilliant! A big thank you to Helen, Nicholas, Emma and Beth for selling my house so fast. They were really helpful, keep me up to date every week. They are very professional and trustable. I do highly recommend Westcoast. Customer service was exceptional!... Read more
Seller
16th Jan 2023 (2 years ago)
M Griffiths
Have just completed and collected the keys to a lovely cottage in Weston Super Mare.
The Weston office of Westcoast have been amazing all the way through the long and complicated purchase.
Abi has been so helpful in pushing all the way to the end. Thanks again!!... Read more
Buyer
11th Jan 2023 (2 years ago)
A Taylor
Excellent service both managing rentals and selling property.... Read more
27th Dec 2022 (2 years ago)
Estelle
My property purchase was handled excellently by Beth at West Coast. She made the whole process run very smooth and efficiently and communication was excellent. Would definitely use their services again and recommend to anyone looking to buy or sell property!... Read more
Buyer
16th Dec 2022 (2 years ago)
S Pudney
Highly recommend Westcoast Properties in Patchway. They were brilliant throughout the whole process. Particular shout out to Bethany who was just brilliant, so helpful, kept me updated often and seemed to go above and beyond whenever I had question/queries! I had contact with Helen too who was also great. Many thanks!... Read more
15th Dec 2022 (2 years ago)
G Munday
Excellent service and friendly professional team. Handled my complex move expertly. Highly recommend.... Read more
15th Dec 2022 (2 years ago)
Kerry
Westcoast should be highly ashamed of themselves. When leaving property they don't give deposit back and try fleecing you for it.
Not helpful when work on the property had to be done due to no fault of mine but landlords holiday was far more important to get westcoast to sort anything as landlord has westcoast to manage property on his behalf. Me and my children had no toilet in the house working properly as needed a new sistern installed. Will never use westcoast ever again and do not recommend to anyone either. A bunch of rude con artists.... Read more
Tenant
7th Dec 2022 (2 years ago)
M Rouse
I used Westcoast to manage my property as a rental while overseas for 5 years. They made it easy, found good tenants, managed repairs, everything I needed. I really recommend them. I did the same thing 2 before with other Agents, and honestly Westcoast were much better.... Read more
Landlord
22nd Nov 2022 (2 years ago)
G Jacobs
Cannot recommend Westcoast Properties enough.
We were debating using Purple Bricks because of the cheap rates but Helen and Emma's local knowledge persuaded us to go with Westcoast instead. We are so glad we made this decision as the service we have receieved has been worth every single penny.
Once we had accepted an offer, Beth Nash took over as the 'sales progressor' and she has been the only person keeping us sane throughout the highs and lows of selling and buying a house. Beth is professional, personable and incredibly proactive. She is really worth her weight in gold and the process of moving would be much less stressful if everyone in the process could be more like Beth!
We have recommended Westcoast to all our friends and families.... Read more
Seller
17th Nov 2022 (2 years ago)
R willmott
Tried to book a viewing for a property in Patchway and was told they can only do a Tuesday at 12, but I work 8- 4 so try to arrange another day and they weren’t interested. Poor service.... Read more
29th Oct 2022 (2 years ago)
H Hoang
Very please with Westcoast.should have gone with them in the first place ! So helpful, quick service and very professional ! Thanks so much especially Brad ! Will definitely recommend Westcoast to my family and friends either to sell or rent !... Read more
4th Oct 2022 (2 years ago)
D Buckland
I approached Westcoast to sell my property in November 2021. Long story short, they bought me two ‘great buyers’ with whom they did not complete due diligence and as a result they were unproceedable wasting time. Various members of the Westcoast team would ring myself and my partner up and give us contradicting information and advice. On other occasions they would ignore our calls and emails for days on end until we went into branch to ask for updates.
Westcoast’s incompetence has cost us thousands of pounds in ‘aborted legal fees’ and caused considerable stress. Please avoid this place at all means, there are plenty of agencies in the local area that are more professional. I ended up using a different agency who were able to secure sale of my property within 2 months considerably over asking price providing excellent service.
If it was possible to put 0 stars for Westcoast, I would.... Read more
Seller
1st Oct 2022 (2 years ago)
H Bugbee
Bethany Nash was handling our case and she was fantastic, incredibly communicative and helped us with any queries we had for the vendor.
We thought Westcoast Properties were very professional and helpful and helped us get a quick sell.
Don't have a bad thing to say, five stars.... Read more
Seller
29th Sep 2022 (2 years ago)
L Innocent
Emma was able to help me with an unusual problem regarding renting. She was extremely knowledgeable and very friendly. She helped me tremendously. Highly recommend.... Read more
17th Aug 2022 (2 years ago)
N Mitchell
This is the second time we have dealt with West Coast Propeties, and what an absolute dream they have been to deal with. This time was an agonising 8 month process! Due to shocking solicitors.
But, Throughout the whole process west coast couldn't have done enough for us, In particular Bethany, I must of rang Beth hundreds of times. And she didn't once feel like I was putting her out. Without her we probably would of lost our house we purchased, she's a credit to westcoast. I would highly recommend using westcoast without any hesitation whatsoever.
Thanks, guys. If we ever decide to go through this process again we will be in touch! (Sorry Beth)... Read more
Buyer
25th Jul 2022 (2 years ago)
D (Darczyk86)
If I could I would give them 10 stars!!!!
I would like to say BIG BIG BIG thank to Emma!
Emma is THE best estate agent I have ever met! She is very customer focused and from the minute she walked in to our house I felt like I know her for ages!
She could tell straight away whether we will sell the property ASAP, what improvements we eventually could do and what kind of buyers we can expect. Emma was already very much oriented about the property and the area, well prepared. As me and my husband were selling our house for the first time and we had no idea what to expect, Emma has solved all of our worries and she didn't mind all of our questions!
Once the house has been put on the market, we were regularly informed about the viewings and and within a week we found a potential buyer!
I also would like to say a big thank you to rest of the team! You are doing amazing job!!!
If we would go for sale again, I definitely would choose West Coast properties again!!!!... Read more
Seller
10th Jun 2022 (2 years ago)
J Bashforth
Very impressed with Daniel from WestCoast. We have met Daniel twice now when he showed us around the apartment that my daughter is buying.
Professional, knowledgeable, but most importantly very committed to his role and work and had an excellent attitude.
Makes a big change from the indifferent service we have experienced in the past from other agencies. Thank you.... Read more
Buyer
24th May 2022 (2 years ago)
Great team at Patchway but in particular Emma who is very down to earth whilst highly professional and knowledgeable. Great communication throughout would definitely use again.... Read more
Seller
6th May 2022 (2 years ago)
M McLean
Very disappointing.... Read more
30th Nov 2021 (3 years ago)
J Rudge
Louis and the team at Patchway have been absolutely brilliant in helping us to 'get over the line' with a Flat Sale which was made very difficult by the buyer's incompetent Solicitor at every stage. Would definitely recommend Westcoast to anyone thinking of selling in this area - they are very approachable and respond positively in a timely manner.... Read more
Seller
28th Oct 2021 (3 years ago)
M Hughes
We chose to sell through Westcoast based on our experience of originally buying our house through them. This turned out to be an excellent decision as the Patchway team went above and beyond in many ways to get us completed in time for the end of the stamp duty holiday. Particularly Ian and Louis who put a lot of late hours in dealing with difficult conveyancers and vendors elsewhere in the chain. We will definitely be using Westcoast again when the time comes around.... Read more
Seller
6th Jul 2021 (3 years ago)
H Hadi
Not responsive and poor service. Worst I have ever seen.... Read more
5th May 2021 (3 years ago)
L smith
Having recently sold our property through Westcoast Patchway we cannot recommend them highly enough. Mainly dealt with Ian and Louis and received professional service throughout. Head and shoulders above other local agents. Thank you for making our move happen!... Read more
Seller
25th Jan 2021 (4 years ago)
D Scott-Cottrell
I would highly recommend West coast Patchway. Very professional and efficient service. We have sold two properties and purchased one all through them. We have had lots of dealings with Louis and Ian who are both helpful, friendly and approachable. All the team are really helpful. Nothing was too much trouble for them. I would not hesitate to use them for any future moves.... Read more
Seller
21st Jan 2021 (4 years ago)
L Harun
I am using them at the moment to sell a property. They drive the process very well from the start and with good pace. Very articulate and transparent. The information I got from the beginning about how they manage the whole thing left me with no questions to ask. Very good company to work with... Read more
Seller
10th Dec 2020 (4 years ago)
N Dev
Friendly dependable staff and excellent service... Read more
4th Nov 2020 (4 years ago)
J bryant
The team at Westcoast Patchway with my sale led by Louis and assisted by Ian provided a very good service from initial marketing through to completion. Whilst it wasn't a straight forward process, Louis was always helpful in ensuring progress. He also helped us regarding our purchase even before we'd put in an offer! I bought my property through Westcoast originally and had no hesitations in instruction them for my sale. Highly recommend!!... Read more
Seller
31st Oct 2020 (4 years ago)
B Marsden
We had a great experience with Louis at Westcost properties, we got in touch with him while searching for our first property and he took us through all the steps really clearly to guide us through the process as it was our first time. He was able to find us a home which hadn't yet been put on the market and it was everything we wanted. He worked closely with us and the owners to make sure everything went smoothly and kept us updated and informed throughout the whole process. I would very much recommend Louis for anyone looking to purchase a property in the area - we couldn't be happier!... Read more
Buyer
30th Oct 2020 (4 years ago)
C Samuel
Although I am yet to buy, Westcoast properties have always had great service, helping me in this process. I’ve usually dealt with Louis who has been nothing but friendly, helpful, and very knowledgeable of the properties he has shown me. A pleasure dealing with them!... Read more
9th Oct 2020 (4 years ago)
Oddjob
Westcoast properties managed my house for over 10 years. They have been fantastic, Carol is absolutely wonderful to work with, always responsive, courteous and very professional. Even up to the point when i sold the house, the individuals I worked with were so supportive. Special thank you to Ian for getting my place sold so quickly. I would recommend this team to anyone.... Read more
Seller
7th Oct 2020 (4 years ago)
P John
Highly recommend! Big thanks to Louis who made the whole process easy and painless whilst looking for our first home. Louis was a true professional, very patient and extremely welcoming each time we met him or spoke on the phone. Such a friendly agency with excellent communication throughout!... Read more
23rd Sep 2020 (4 years ago)
M Ramanagiri
We bought our house through westcoast. We had an excellent experience from the team at Westcoast properties in Patchway. Louis was incredibly helpful. I would highly recommend westcoast estate agents.... Read more
Buyer
3rd Mar 2020 (4 years ago)
L forrai
Excellent... Read more
3rd Jan 2020 (5 years ago)
R Smith
I bought my house and also sold my house through westcoast. Ian and Louis where very helpful and nothing was too much of a problem. I felt confident and at ease knowing that I could rely on them. I would recommend westcoast out of all the estate agents I've used in the past.... Read more
Seller
20th Dec 2019 (5 years ago)
Absolutely amazing service from Ian and Louis who went above and beyond to keep the momentum and get us in for Xmas, far better than Cj Hole who we made the mistake of selling with. Would highly recommend... Read more
Buyer
16th Dec 2019 (5 years ago)
L Moore
Would highly recommend Westcoast. We did not have the most straightforward process when buying our house but the Westcoast team were brilliant the whole way through. Always happy to help, good communication and the only ones who kept us in the loop without being chased. Thank you to Ian and especially Louis for everything.... Read more
Buyer
6th Dec 2019 (5 years ago)
S Isaacs
Louis and Ian were very professional and went above and beyond to help with our move... Read more
16th Oct 2019 (5 years ago)
R Martin
Worked with Carol and the team for many years. Lovely people and a great management company.... Read more
19th Jul 2019 (5 years ago)
A Rhodes
I am overall impressed with the standard of service I experienced from the team at Westcoast Properties in Patchway when looking to buy my first home. I was overwhelmed with information when I first began looking at properties, however Louis was incredibly helpful, he explained everything in great detail and was always eager to offer his knowledge, he really did make my experience of buying my first house so memorable and straight forward. Thank you Louis... Read more
Buyer
20th Jun 2019 (5 years ago)
R Berta
Thanks to westcoast property . Great team!... Read more
15th Mar 2019 (5 years ago)
D Varga
Thanks Westcoast property. I am absolutely satisfied. Great team!... Read more
15th Mar 2019 (5 years ago)
D Francis

Would never use this estate agent again. Although they were are agent they completely rode rough shod over us in favour of the buyer. Communication with the team was very poor and below what was expected. Certain staff members were bit patronising at times. Viewings made on days we had personnal appointments they even let one potential buyer come back to visit 4 times. Manager never wanted to help us with are questions when buying are new property through same company. Louis was always polite and always tried to his best unlike the Manager im sorry to say. (D Nicholls co owner of new property)
Further to your response I still feel I was justified with our comments we had little support from you as an estate agent I see you failed to comment on the estate agent trying to book the surveyor in behind our backs to hurry the sale up which is bad practice. It was our choice not yours which day and who we used to survey, the house warming gift a bunch of flowers was accepted as an apology re the above an admission of wrong doing on your part. I was not given the flowers in the office hope this clears... Read more
Seller
27th Feb 2019 (5 years ago)
T UK
Always good service here, and my preferred agents. By far the best superior agents in Patchway.... Read more
8th Feb 2019 (6 years ago)
O Honor
When looking for a new home, I was introduced to Westcoast Properties and a nice gentleman called Mr L. Rhodes. I met him at a few viewings and he was a pleasant chap each and every time. He ended up being the estate agent for the house I decided to buy, so we ended up working together a fair amount over the next few months.
Throughout numerous phone calls to Westcoast and multiple house viewings, questions and general house buying pain and suffering, I was always greeted by friendly staff, but my business was handled by soley by Mr. Rhodes. I was thoroughly impressed by the professionalism of everyone at Westcoast and it was great to be talking business to a single PoC every time as it just made things that little bit faster and a bit easier during an otherwise stressful period.
I can't say how selling a house through this guys would be, but I had an overall very positive experience buying through them.... Read more
Buyer
22nd Jan 2019 (6 years ago)
We were very pleased with the excellent service from Louis and the team on the purchase of our bungalow, and I was frequently contacted and kept up to date with everything going on, nothing was too much trouble!
I was extremely touched with the bouquet of flowers on collection of our keys - thank you Louis, such a lovely gesture!!... Read more
Buyer
20th Jan 2019 (6 years ago)
E Katin
Great service from beginning to end of purchase process. Ian was very helpful, kept us informed and updated every step of the way. He also kept things moving and went the extra mile to make it happen. Would definitely consider using Westcoast Properties next time I am buying or selling my house.... Read more
Buyer
15th Nov 2018 (6 years ago)
C Davis
I recently took on my first ever rental property through Westcoast Properties Patchway. All the staff I came into contact with were helpful, knowledgeable and friendly. Carol deserves a special mention having helped me every step of the way. Thank you all so very much.... Read more
Tenant
7th Nov 2018 (6 years ago)
D Dehghan
Extremely proactive and professional.I bought my first home through them and I cant explain how impressed I am with the great service I received from Ian Russell and his team.... Read more
Buyer
31st Oct 2018 (6 years ago)
A Fracz
Cannot recommend these Agents highly enough!
We purchased our house through them so dispite not paying them a fee they went above and beyond a number of times to chase up Solicitors & Vendors. Our move would of undoubtedly collapsed without their help.
A lovely touch was a bouquet of flowers when we collected the Keys. If we ever sell it will be with them for sure, only wish we had appointed them for our sale!
Special thanks to Nick & Louis!... Read more
Buyer
26th Sep 2018 (6 years ago)
J templar
Extremely happy with the staff especially Louis and Ian . Always friendly and helpful. Deffo recommend.... Read more
5th Jul 2018 (6 years ago)
M Ruderham
Lovely people and such a great service! Picked up our keys today and they gave us a lovely house warming gift! Wiuld definitely recommend.... Read more
Tenant
5th Jan 2018 (7 years ago)
C Combrinck
I have sold and purchased property through the west coast Patchway branch in the last two years. Nick and the team could not be more helpful and really do go above and beyond to help in any way they can. I would highly recommend their service.... Read more
Seller
19th Dec 2017 (7 years ago)
S Silverthorne
We are completing on a property that was marketed through Westcoast Properties. We found them, in particular Ian Russell, fantastically helpful as they helped guide us through the purchasing process. We highly recommend them. Thank you.... Read more
Buyer
15th Sep 2017 (7 years ago)
S Donohue
I recently purchased a house through West Coast and received a great service. I asked many questions and got honest quick answers back. I found them very pleasant and professional and would recommend to anyone. They took a lot of stress out of the process for me. Estate agents get a bad rep but, West Coast are very down to earth and glad I got my property through them.... Read more
Buyer
5th Aug 2017 (7 years ago)
S Raja
Great service. Took care of everything and all paperwork was done efficiently and effectively. Would recommend.... Read more
5th Mar 2017 (7 years ago)
A (zak)
A very decent service. Had no problems with them what so ever. Unlike many state agencies... Read more
3rd Feb 2017 (8 years ago)
H Burchell
Told us we would have no problem being accepted for a property then told us we were declined based on our credit reference costing us £500 in referencing fees.... Read more
Tenant
23rd Oct 2016 (8 years ago)